提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1251526",
"subject": "Refund offer from Seller Momcozy Official Store on Order ID: 114-1141174-8180202",
"description": "Order ID: 114-1141174-8180202:\n\n#: 1\nASIN: B099RSXLGH\nProduct Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine (Blue)\n\nMessage:\n\nI've already received a full refund. Thank you.\nhttps://www.amazon.com/dp/B099RSXLGH\n\nItem Title: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine (Blue)\nOrder ID: 114-1141174-8180202\nOrder Total: 29.72",
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"created_at": "2026-05-12T13:36:16Z",
"updated_at": "2026-05-13T07:37:06Z"
},
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"agents_notes_label": "negative review：\nMelted power cord\nPower cord melted. Got item on January 4th, melting incident happened March 23rd.<br /><br />Emailed company waiting for response.\n\n#1126359 solved",
"agents_notes": "negative review：\nMelted power cord\nPower cord melted. Got item on January 4th, melting incident happened March 23rd.\n\nEmailed company waiting for response.\n\n#1126359 solved",
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"type": "Comment",
"created_at": "2026-05-13T07:37:06Z",
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"text": "Dear Kimberly,\n \nThank you very much for letting us know. We apologize for bothering you.\n \nIf you have any further questions in the future, please do not heasitate to reach out to us again.\n \nHave a wonderful day!\n \nBest regards,\nMomcozy Customer Support Team"
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"text": "Conversation marked as \"No response needed.\""
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"channel": "api",
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"text": "Order ID: 114-1141174-8180202: \n\n #: 1\n\nASIN: B099RSXLGH\n\nProduct Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine (Blue) \n\n Message: \n\n I've already received a full refund. Thank you.\n\nhttps://www.amazon.com/dp/B099RSXLGH \n\n Item Title: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine (Blue)\n\nOrder ID: 114-1141174-8180202\n\nOrder Total: 29.72"
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ticket_raw_json
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"ticket": {
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"subject": "Refund offer from Seller Mo...",
"description": "Order ID: 114-1141174-8180202:\n\n#: 1\nASIN: B099RSXLGH\nProduct Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine (Blue)\n\nMessage:\n\nI've already received a full refund. Thank you.\nhttps://www.amazon.com/dp/B099RSXLGH\n\nItem Title: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine (Blue)\nOrder ID: 114-1141174-8180202\nOrder Total: 29.72",
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"url": "https://rootglobal.zendesk.com/api/v2/tickets/1251526.json",
"custom_status_id": 32358772428057,
"brand_id": 32404259465241,
"last_comment": {
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"body": "Dear Kimberly,\n \nThank you very much for letting us know. We apologize for bothering you.\n \nIf you have any further questions in the future, please do not heasitate to reach out to us again.\n \nHave a wonderful day!\n \nBest regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T07:37:06Z",
"author_id": 51676371742105,
"public": true
}
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conversation_raw_json
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"body": "Dear Kimberly,\n\nThank you very much for letting us know. We apologize for bothering you.\n\nIf you have any further questions in the future, please do not heasitate to reach out to us again.\n\nHave a wonderful day!\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Kimberly,<br> <br>Thank you very much for letting us know. We apologize for bothering you.<br> <br>If you have any further questions in the future, please do not heasitate to reach out to us again.<br> <br>Have a wonderful day!<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Kimberly,\n \nThank you very much for letting us know. We apologize for bothering you.\n \nIf you have any further questions in the future, please do not heasitate to reach out to us again.\n \nHave a wonderful day!\n \nBest regards,\nMomcozy Customer Support Team",
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"created_at": "2026-05-13T07:37:06Z",
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"body": "Conversation marked as \"No response needed.\"",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Conversation marked as \"No response needed.\"</p></div>",
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"created_at": "2026-05-13T07:32:08Z",
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"body": "Order ID: 114-1141174-8180202:\n\n#: 1\nASIN: B099RSXLGH\nProduct Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine (Blue)\n\nMessage:\n\nI've already received a full refund. Thank you.\nhttps://www.amazon.com/dp/B099RSXLGH\n\nItem Title: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine (Blue)\nOrder ID: 114-1141174-8180202\nOrder Total: 29.72",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Order ID: 114-1141174-8180202:</p>\n\n<p dir=\"auto\">#: 1\n<br>ASIN: B099RSXLGH\n<br>Product Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine (Blue)</p>\n\n<p dir=\"auto\">Message:</p>\n\n<p dir=\"auto\">I've already received a full refund. Thank you.\n<br><a href=\"https://www.amazon.com/dp/B099RSXLGH\" target=\"_blank\" rel=\"nofollow noreferrer\">https://www.amazon.com/dp/B099RSXLGH</a></p>\n\n<p dir=\"auto\">Item Title: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine (Blue)\n<br>Order ID: 114-1141174-8180202\n<br>Order Total: 29.72</p></div>",
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