提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1251536",
"subject": "Re: We apologize for bothering you again about your issue",
"description": "This is a follow-up to your previous request #1168088 \"Mom Cozy Air 1\"\n\nMyMy wife is saying one of the replacement pumps is now not turning on is there anyway just to replace the whole entire kit? It’s supposed to be fully charged.\n\nBradley A. Key",
"status": "open",
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"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-12T13:38:28Z",
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"agents_notes": "rep issue -1\n\nRecipient: Ashlyn Key\nRecipient Province/State: South Carolina\nCity: Moncks Corner\nPostal Code: 29461\nStreet Address: 1119 Meade St\nRecipient Phone Number: 7172711789",
"category_field_id": "34154549939865",
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"text": "I am not interested in a replacement motor that obviously did not fix the issue. I am looking to get the whole item replaced or else. I will have to reach out to the vendor and try to see if they can help me because you guys have not resolved the issue. \n It shows that the motor is charging however one of them is completely dead. I attempted to turn it on yesterday and nothing happens. I’ve also swapped it out with both the Manuel charger and the other side. \n I would really just like to start over from scratch and I am more than willing to send you everything that we have from this device as well so you know that I’m not trying to get two breast pumps! \n I need this handled ASAP as my wife is currently only able to pump on one breast at a time which is causing a significant delay in milk production. I know that you can get it next day through Amazon. \n I would even be willing to purchase it on Amazon myself and get reimbursed that way please let me know what we can do ASAP \n\n Bradley A. Key"
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"text": "Hello,\n\nThank you for taking the time to share this with us. We are genuinely sorry to hear about the trouble you've encountered, and we truly appreciate your patience as we work together to find a solution.\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the replacement's new SN. \n\nA quick troubleshooting video would be a huge help!\n\nCould you please film a short video showing the following steps? This will give us the clearest picture of what's happening:\n\na. Please show the motor connected to the magnetic cable/charging case and let us see the indicator light. Is it showing a green light to indicate a full charge?\n\nb. Then, please disconnect it from charging. Press and hold the power button for 3 seconds – does the white indicator light turn on, and does the motor start?\n\nIf the issue continues, we’d be more than happy to offer a (1 MOTOR) replacement in any color we have in stock! Could you please confirm if we can use the same address for the shipment?\n\nThank you for your trust and cooperation. We are committed to ensuring you have a positive resolution.\n\nLooking forward to your response.\n\nBest regards,\nMomcozy Customer Support Team"
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"text": "This is a follow-up to your previous request #1168088 \"Mom Cozy Air 1\" MyMy wife is saying one of the replacement pumps is now not turning on is there anyway just to replace the whole entire kit? It’s supposed to be fully charged.\n \n\n Bradley A. Key"
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"ticket": {
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"subject": "Re: We apologize for bother...",
"description": "This is a follow-up to your previous request #1168088 \"Mom Cozy Air 1\"\n\nMyMy wife is saying one of the replacement pumps is now not turning on is there anyway just to replace the whole entire kit? It’s supposed to be fully charged.\n\n\nBradley A. Key",
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"body": "I am not interested in a replacement motor that obviously did not fix the issue. I am looking to get the whole item replaced or else. I will have to reach out to the vendor and try to see if they can help me because you guys have not resolved the issue. \n It shows that the motor is charging however one of them is completely dead. I attempted to turn it on yesterday and nothing happens. I’ve also swapped it out with both the Manuel charger and the other side. \n I would really just like to start over from scratch and I am more than willing to send you everything that we have from this device as well so you know that I’m not trying to get two breast pumps! \n I need this handled ASAP as my wife is currently only able to pump on one breast at a time which is causing a significant delay in milk production. I know that you can get it next day through Amazon. \n I would even be willing to purchase it on Amazon myself and get reimbursed that way please let me know what we can do ASAP \n\n Bradley A. Key",
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"body": "I am not interested in a replacement motor that obviously did not fix the issue. I am looking to get the whole item replaced or else. I will have to reach out to the vendor and try to see if they can help me because you guys have not resolved the issue.\n\n\n\nIt shows that the motor is charging however one of them is completely dead. I attempted to turn it on yesterday and nothing happens. I’ve also swapped it out with both the Manuel charger and the other side.\n\n\n\nI would really just like to start over from scratch and I am more than willing to send you everything that we have from this device as well so you know that I’m not trying to get two breast pumps!\n\n\n\nI need this handled ASAP as my wife is currently only able to pump on one breast at a time which is causing a significant delay in milk production. I know that you can get it next day through Amazon.\n\n\n\nI would even be willing to purchase it on Amazon myself and get reimbursed that way please let me know what we can do ASAP\n\n\n\n\n**_Bradley A. Key_**\n **__**",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">I am not interested in a replacement motor that obviously did not fix the issue. I am looking to get the whole item replaced or else. I will have to reach out to the vendor and try to see if they can help me because you guys have not resolved the issue. </div><div dir=\"auto\"><br></div><div dir=\"auto\">It shows that the motor is charging however one of them is completely dead. I attempted to turn it on yesterday and nothing happens. I’ve also swapped it out with both the Manuel charger and the other side. </div><div dir=\"auto\"><br></div><div dir=\"auto\">I would really just like to start over from scratch and I am more than willing to send you everything that we have from this device as well so you know that I’m not trying to get two breast pumps! </div><div dir=\"auto\"><br></div><div dir=\"auto\">I need this handled ASAP as my wife is currently only able to pump on one breast at a time which is causing a significant delay in milk production. I know that you can get it next day through Amazon. </div><div dir=\"auto\"><br></div><div dir=\"auto\">I would even be willing to purchase it on Amazon myself and get reimbursed that way please let me know what we can do ASAP</div><div><br><br><div><div dir=\"ltr\"><font><b><i>Bradley A. Key</i></b></font><div><font><b><i><img src=\"https://imageproxy.zdassets.com/9f1189760dcfd81ba0cffbdbaba03052a47edea9?url=http%3A%2F%2Fserendip.brynmawr.edu%2Fexchange%2Ffiles%2Fimages%2FThinBlueLine.jpg\"><br></i></b></font></div></div></div></div><div><br><div></div></div></div>",
"plain_body": "I am not interested in a replacement motor that obviously did not fix the issue. I am looking to get the whole item replaced or else. I will have to reach out to the vendor and try to see if they can help me because you guys have not resolved the issue. \n It shows that the motor is charging however one of them is completely dead. I attempted to turn it on yesterday and nothing happens. I’ve also swapped it out with both the Manuel charger and the other side. \n I would really just like to start over from scratch and I am more than willing to send you everything that we have from this device as well so you know that I’m not trying to get two breast pumps! \n I need this handled ASAP as my wife is currently only able to pump on one breast at a time which is causing a significant delay in milk production. I know that you can get it next day through Amazon. \n I would even be willing to purchase it on Amazon myself and get reimbursed that way please let me know what we can do ASAP \n\n Bradley A. Key",
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"body": "Hello,\n\nThank you for taking the time to share this with us. We are genuinely sorry to hear about the trouble you've encountered, and we truly appreciate your patience as we work together to find a solution.\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the replacement's new SN.\n\nA quick troubleshooting video would be a huge help!\n\nCould you please film a short video showing the following steps? This will give us the clearest picture of what's happening:\n\na. Please show the motor connected to the magnetic cable/charging case and let us see the indicator light. Is it showing a green light to indicate a full charge?\n\nb. Then, please disconnect it from charging. Press and hold the power button for 3 seconds – does the white indicator light turn on, and does the motor start?\n\nIf the issue continues, we’d be more than happy to offer a (1 MOTOR) replacement in any color we have in stock! Could you please confirm if we can use the same address for the shipment?\n\nThank you for your trust and cooperation. We are committed to ensuring you have a positive resolution.\n\nLooking forward to your response.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br><br>Thank you for taking the time to share this with us. We are genuinely sorry to hear about the trouble you've encountered, and we truly appreciate your patience as we work together to find a solution.<br><br>To better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the replacement's new SN. <br><br>A quick troubleshooting video would be a huge help!<br><br>Could you please film a short video showing the following steps? This will give us the clearest picture of what's happening:<br><br>a. Please show the motor connected to the magnetic cable/charging case and let us see the indicator light. Is it showing a green light to indicate a full charge?<br><br>b. Then, please disconnect it from charging. Press and hold the power button for 3 seconds – does the white indicator light turn on, and does the motor start?<br><br>If the issue continues, we’d be more than happy to offer a (1 MOTOR) replacement in any color we have in stock! Could you please confirm if we can use the same address for the shipment?<br><br>Thank you for your trust and cooperation. We are committed to ensuring you have a positive resolution.<br><br>Looking forward to your response.<br><br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n\nThank you for taking the time to share this with us. We are genuinely sorry to hear about the trouble you've encountered, and we truly appreciate your patience as we work together to find a solution.\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the replacement's new SN. \n\nA quick troubleshooting video would be a huge help!\n\nCould you please film a short video showing the following steps? This will give us the clearest picture of what's happening:\n\na. Please show the motor connected to the magnetic cable/charging case and let us see the indicator light. Is it showing a green light to indicate a full charge?\n\nb. Then, please disconnect it from charging. Press and hold the power button for 3 seconds – does the white indicator light turn on, and does the motor start?\n\nIf the issue continues, we’d be more than happy to offer a (1 MOTOR) replacement in any color we have in stock! Could you please confirm if we can use the same address for the shipment?\n\nThank you for your trust and cooperation. We are committed to ensuring you have a positive resolution.\n\nLooking forward to your response.\n\nBest regards,\nMomcozy Customer Support Team",
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"body": "This is a follow-up to your previous request #1168088 \"Mom Cozy Air 1\"\n\nMyMy wife is saying one of the replacement pumps is now not turning on is there anyway just to replace the whole entire kit? It’s supposed to be fully charged.\n\n\n\n\n**_Bradley A. Key_**\n **__**",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1168088\" target=\"_blank\" rel=\"ticket\">#1168088</a> \"Mom Cozy Air 1\"</div><div dir=\"auto\">MyMy wife is saying one of the replacement pumps is now not turning on is there anyway just to replace the whole entire kit? It’s supposed to be fully charged.<br></div><div><br><br><div><div dir=\"ltr\"><font><b><i>Bradley A. Key</i></b></font><div><font><b><i><img src=\"https://imageproxy.zdassets.com/9f1189760dcfd81ba0cffbdbaba03052a47edea9?url=http%3A%2F%2Fserendip.brynmawr.edu%2Fexchange%2Ffiles%2Fimages%2FThinBlueLine.jpg\"><br></i></b></font></div></div></div></div><div><br><div></div></div></div>",
"plain_body": "This is a follow-up to your previous request #1168088 \"Mom Cozy Air 1\" MyMy wife is saying one of the replacement pumps is now not turning on is there anyway just to replace the whole entire kit? It’s supposed to be fully charged.\n \n\n Bradley A. Key",
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