无中文翻译文本
与 Jemma 的对话
Conversation with Jemma
客服备注 / Agents notes
34029476051481空
Zendesk 既有问题分类
34154549939865Product Inquiry::CI-Inquire about how to use
value:
product_inquiry__ci-inquire_about_how_to_use产品咨询::使用方法咨询
销售渠道 / 来源渠道
32685292044825Unknown
value:
unknown产品型号 / 产品线
33749938239513electrical::Baby Monitor::BM04
value:
electrical__baby_monitor__bm04核心信息
产品字段
Product Inquiry::CI-Inquire about how to use
会话渠道
{"chat_transcript": 13, "native_messaging": 10}
本地 channel
Agent
更新时间
2026-05-12T14:07:43Z
Requester
空
模型
gemini-3-flash-preview
中文整合阅读文本
标题：与 Jemma 的对话
分类：使用方法咨询
产品：BM04 Baby Monitor
描述：与网页用户 6a0326f46ee17fb96aabadc6 的对话
会话记录：
[2026-05-12 13:12] 用户：咨询如何关闭 BM04 监视器的 WiFi 功能，因为担心黑客攻击影响孩子安全。
[2026-05-12 13:19] 客服 Lisa：解释 BM04 是双模式，可以只用父端机（无需 WiFi）。解绑 App 即可禁用 WiFi。
[2026-05-12 13:20] 用户：询问解绑和重新配对是否麻烦，表示日常用父端机，可能每周用一次 App。
[2026-05-12 13:22] 客服 Lisa：说明配对仅需几分钟，并提供了加强 WiFi 安全的建议（强密码、更新固件等）。
[2026-05-12 13:38] 客服 Lisa：确认用户的方案可行，并询问是否需要解绑/重新连接的具体步骤。
[2026-05-12 13:45] 客服 Lisa：提供了通过 Momcozy App 移除设备及重新添加设备的分步指南。
[2026-05-12 13:56] 用户：表示感谢。客服结案并邀请评价。
分类：使用方法咨询
产品：BM04 Baby Monitor
描述：与网页用户 6a0326f46ee17fb96aabadc6 的对话
会话记录：
[2026-05-12 13:12] 用户：咨询如何关闭 BM04 监视器的 WiFi 功能，因为担心黑客攻击影响孩子安全。
[2026-05-12 13:19] 客服 Lisa：解释 BM04 是双模式，可以只用父端机（无需 WiFi）。解绑 App 即可禁用 WiFi。
[2026-05-12 13:20] 用户：询问解绑和重新配对是否麻烦，表示日常用父端机，可能每周用一次 App。
[2026-05-12 13:22] 客服 Lisa：说明配对仅需几分钟，并提供了加强 WiFi 安全的建议（强密码、更新固件等）。
[2026-05-12 13:38] 客服 Lisa：确认用户的方案可行，并询问是否需要解绑/重新连接的具体步骤。
[2026-05-12 13:45] 客服 Lisa：提供了通过 Momcozy App 移除设备及重新添加设备的分步指南。
[2026-05-12 13:56] 用户：表示感谢。客服结案并邀请评价。
描述与翻译
中文描述
与网页用户 6a0326f46ee17fb96aabadc6 的对话
英文/原始描述
Conversation with Web User 6a0326f46ee17fb96aabadc6
Conversation 中文翻译
全部自定义字段
| field_id | 显示名 / 选项名 | value |
|---|---|---|
32685292044825 | Unknown | unknown |
33749938239513 | electrical::Baby Monitor::BM04 | electrical__baby_monitor__bm04 |
34154549939865 | Product Inquiry::CI-Inquire about how to use | product_inquiry__ci-inquire_about_how_to_use |
更多原始信息
提取后的分类输入 JSON
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"text": "(21:56:43) Momcozy Lisa: You're very welcome, Jemma!\n\n \n\nThank you so much for your cooperation and patience while we worked through your questions. 💛\n\n \n\nI’ll be closing this chat now, but please remember we’re always here if you need any more help.\n\n \n\nThanks again for reaching out to Momcozy — we truly appreciate your time and trust, and we’re happy to support you whenever you need us. 🌷\n\n \n\nWe’d also love to hear your feedback on the assistance I provided today, as it helps us keep improving our service for you and other moms. 💬\n\n \n\nWishing you a wonderful day ahead!"
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"text": "(21:46:23) Jemma: Thank you!"
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"text": "(21:39:52) Jemma: Yes please \n\n(21:45:43) Momcozy Lisa: TO DISCONNECT (TURN OFF WI-FI USE) ON THE MOMCOZY BM04 BABY MONITOR: \n\n \n\nOption 1: Remove Wi-Fi connection (app side) \n\n 1. Open the Momcozy app\n\n 2. Go to the BM04 device settings\n\n 3. Select Device Settings or Wi-Fi Settings\n\n 4. Tap Remove Device / Unbind / Delete Device (wording may vary) \n\n 5. Confirm removal\n\n \n\n \n\n This stops the monitor from using Wi-Fi/app access. \n\n \n\n TO RECONNECT LATER (WHEN YOU WANT TO USE APP AGAIN): \n\n 1. Open the Momcozy app\n\n 2. Tap Add Device\n\n 3. Scan or select your BM04 monitor\n\n 4. Reconnect to your home Wi-Fi\n\n 5. Follow the pairing instructions on screen \n\n IMPORTANT NOTE: \n\n Re-pairing usually takes just 2–5 minutes, as long as your Wi-Fi is stable and the monitor is already powered on."
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"text": "(21:38:56) Momcozy Lisa: That setup should work well, Jemma.\n\n \n\nYou can continue using the Momcozy BM04 Baby Monitor mainly through the parent unit for everyday monitoring, and then only reconnect the Wi-Fi/app feature whenever you need remote access. Since you’d only be using the app occasionally, the unpairing and re-pairing process should remain manageable and only take a few minutes when needed.\n\n \n\nUsing the parent unit as your primary mode is also a good way to reduce exposure to Wi-Fi connectivity while still keeping the convenience of the app available for occasional use.\n\n \n\nPlease let me know if you'd like step-by-step instructions for disconnecting and reconnecting the Wi-Fi pairing."
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"text": "(21:11:18) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(21:11:29) Web User 6a0326f46ee17fb96aabadc6: Other inquiries\n\n(21:11:32) Momcozy: Please tell us what you need help with.\n\n(21:12:09) Web User 6a0326f46ee17fb96aabadc6: Can you turn wifi off the BM04 monitor when I don’t need it please? Thanks \n\n(21:12:27) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n\n(21:12:27) Momcozy: Do you need me to contact the human customer service for you now? \n\n YES, NO\n\n(21:12:31) Web User 6a0326f46ee17fb96aabadc6: Yes\n\n(21:12:34) Momcozy: Could you please let me know your name and email address?\n\n(21:12:42) Web User 6a0326f46ee17fb96aabadc6: name: Jemma\n\nemail: jemma.falzon@gmail.com\n\n(21:12:45) Momcozy: Transferring to a human agent.\n\n(21:13:04) Momcozy Lisa: Hi Jemma, I understand you'd like to know if the WiFi on the BM04 monitor can be turned off when not needed. I’m here to help and will take a moment to check the details for you.\n\n(21:18:24) Jemma: Hello?\n\n(21:19:35) Momcozy Lisa: Hi Jemma,\n\n \n\nThe BM04 is designed as a dual-mode monitor, allowing you to use it with the parent monitor independently of the app connection.\n\n \n\n * It will continue to work with the parent monitor without needing the app,\n\n * and by resetting or unpairing the app/Wi-Fi connection, you can effectively disable the Wi-Fi. \n\n \n\nIf you want, I’m happy to guide you through the steps to reset or disconnect the Wi-Fi pairing on your BM04.\n\n(21:20:31) Jemma: Does it take a long time to unpair the app and then re-pair it when you want to use it?\n\n(21:20:53) Jemma: My main concern with the wifi aspect is security for my children after hearing the wifi can be hacked?\n\n(21:22:14) Momcozy Lisa: Thank you for sharing your concern. We completely understand wanting to prioritize your children’s safety and privacy.\n\n \n\nThe process to unpair and re-pair the Wi-Fi connection on the Momcozy BM04 Baby Monitor is generally straightforward and should only take a few minutes each time, depending on your network connection and setup.\n\n \n\nIf you prefer, you can also simply use the parent monitor for day-to-day monitoring without actively using the app features. This helps minimize Wi-Fi usage while still allowing you to monitor your baby normally.\n\n \n\nRegarding security concerns, any Wi-Fi-enabled device can carry some level of network risk, but using a strong and secure home Wi-Fi password, keeping your app and device firmware updated, and limiting Wi-Fi/app usage when not needed are all good ways to improve security.\n\n(21:24:07) Jemma: We would use the parent unit day to day but might use the wifi/app function once a week"
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翻译 JSON
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"translated_text": "(21:56:43) Momcozy Lisa: 不客气，Jemma！\n\n非常感谢您在我们处理您的问题时的配合与耐心。💛\n\n我现在将关闭此聊天，但请记住，如果您需要更多帮助，我们随时都在。\n\n再次感谢您联系 Momcozy —— 我们非常感激您的时间和信任，并很高兴能在您需要时为您提供支持。🌷\n\n我们也希望听到您对我今天提供的协助的反馈，这有助于我们为您和其他妈妈不断改进我们的服务。💬\n\n祝您接下来的日子愉快！"
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"translated_text": "(21:46:23) Jemma: 谢谢！"
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"translated_text": "(21:39:52) Jemma: 好的，麻烦了 \n\n(21:45:43) Momcozy Lisa: 如何断开（关闭 Wi-Fi 使用）MOMCOZY BM04 婴儿监视器： \n\n 方案 1：移除 Wi-Fi 连接（App 端） \n\n 1. 打开 Momcozy app\n 2. 进入 BM04 设备设置\n 3. 选择“设备设置”或“Wi-Fi 设置”\n 4. 点击“移除设备 / 解绑 / 删除设备”（措辞可能有所不同） \n 5. 确认移除\n \n 这将停止监视器使用 Wi-Fi/app 访问。 \n\n 稍后重新连接（当您想再次使用 App 时）： \n\n 1. 打开 Momcozy app\n 2. 点击“添加设备”\n 3. 扫描或选择您的 BM04 监视器\n 4. 重新连接到您的家庭 Wi-Fi\n 5. 按照屏幕上的配对说明操作 \n\n 重要提示： \n 再配对通常只需 2–5 分钟，只要您的 Wi-Fi 稳定且监视器已经开机即可。"
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"translated_text": "(21:38:56) Momcozy Lisa: 那个方案应该很合适，Jemma。\n\n您可以继续主要通过父端机（parent unit）使用 Momcozy BM04 婴儿监视器进行日常监控，然后在需要远程访问时才重新连接 Wi-Fi/app 功能。由于您只是偶尔使用 app，解绑和重新配对的过程应该还是可以接受的，且在需要时只需几分钟。\n\n将父端机作为主要模式也是减少 Wi-Fi 连接暴露的好方法，同时在偶尔需要时仍保留 app 的便利性。\n\n如果您需要断开和重新连接 Wi-Fi 配对的分步骤说明，请告诉我。"
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"translated_text": "(21:11:18) Momcozy: 您好，欢迎来到 Momcozy。请选择您需要的支持类型。\n\nIBCLC（哺乳咨询及母婴保健）、BABYMONITOR (BM03/BM04) 固件更新、产品与活动咨询、订单状态与物流问题、售后服务、其他咨询\n\n(21:11:29) Web User 6a0326f46ee17fb96aabadc6: 其他咨询\n\n(21:11:32) Momcozy: 请告诉我们您需要什么帮助。\n\n(21:12:09) Web User 6a0326f46ee17fb96aabadc6: 请问当我不不需要时，可以关闭 BM04 监视器的 wifi 吗？谢谢 \n\n(21:12:27) Momcozy: 很抱歉，我们找不到您需要的答案。您可以尝试提问其他问题或联系客服寻求帮助。\n\n(21:12:27) Momcozy: 您现在需要我为您联系人工客服吗？\n\n是，否\n\n(21:12:31) Web User 6a0326f46ee17fb96aabadc6: 是\n\n(21:12:34) Momcozy: 能否告知您的姓名和电子邮箱地址？\n\n(21:12:42) Web User 6a0326f46ee17fb96aabadc6: 姓名: Jemma\n\n邮箱: jemma.falzon@gmail.com\n\n(21:12:45) Momcozy: 正在为您转接人工客服。\n\n(21:13:04) Momcozy Lisa: 嗨 Jemma，我明白您想了解在不需要时是否可以关闭 BM04 监视器的 WiFi。我在这里为您提供帮助，我将花一点时间为您核实细节。\n\n(21:18:24) Jemma: 你好？\n\n(21:19:35) Momcozy Lisa: 嗨 Jemma，\n\nBM04 被设计为双模式监视器，允许您独立于 app 连接使用父端监视器。\n\n * 它将继续配合父端监视器工作，无需连接 app，\n * 并且通过重置或解绑 app/Wi-Fi 连接，您可以有效地禁用 Wi-Fi。\n\n如果您愿意，我很乐意指导您完成重置或断开 BM04 上的 Wi-Fi 配对的步骤。\n\n(21:20:31) Jemma: 解绑 app 然后在想用的时候重新配对需要很长时间吗？\n\n(21:20:53) Jemma: 我对 wifi 方面的主要顾虑是孩子的安全，因为听说 wifi 可能会被黑客攻击？\n\n(21:22:14) Momcozy Lisa: 感谢您分享您的顾虑。我们完全理解您对孩子安全和隐私的重视。\n\n在 Momcozy BM04 婴儿监视器上解绑和重新配对 Wi-Fi 连接的过程通常很简单，每次只需几分钟，具体取决于您的网络连接和设置。\n\n如果您愿意，您也可以在日常监控中仅使用父端监视器，而不主动使用 app 功能。这有助于最大限度地减少 Wi-Fi 使用，同时仍能让您正常监控宝宝。\n\n关于安全顾虑，任何支持 Wi-Fi 的设备都可能存在一定程度的网络风险，但使用强且安全的家庭 Wi-Fi 密码、保持 app 和设备固件更新以及在不需要时限制 Wi-Fi/app 使用都是提高安全性的好方法。\n\n(21:24:07) Jemma: 我们日常会使用父端机，但可能每周使用一次 wifi/app 功能"
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"body": "(21:39:52) Jemma: Yes please \n(21:45:43) Momcozy Lisa: TO DISCONNECT (TURN OFF WI-FI USE) ON THE MOMCOZY BM04 BABY MONITOR:\n\n \nOption 1: Remove Wi-Fi connection (app side)\n\n 1. Open the Momcozy app\n 2. Go to the BM04 device settings\n 3. Select Device Settings or Wi-Fi Settings\n 4. Tap Remove Device / Unbind / Delete Device (wording may vary)\n\n 5. Confirm removal\n \n \n\nThis stops the monitor from using Wi-Fi/app access.\n\n\n\n \n\n\nTO RECONNECT LATER (WHEN YOU WANT TO USE APP AGAIN):\n\n 1. Open the Momcozy app\n 2. Tap Add Device\n 3. Scan or select your BM04 monitor\n 4. Reconnect to your home Wi-Fi\n 5. Follow the pairing instructions on screen\n\n\nIMPORTANT NOTE:\n\nRe-pairing usually takes just 2–5 minutes, as long as your Wi-Fi is stable and the monitor is already powered on.",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(21:39:52) Jemma: Yes please \n<br>(21:45:43) Momcozy Lisa: TO DISCONNECT (TURN OFF WI-FI USE) ON THE MOMCOZY BM04 BABY MONITOR:</p>\n\n<p dir=\"auto\"> \n<br>Option 1: Remove Wi-Fi connection (app side)</p>\n\n<p dir=\"auto\"> 1. Open the Momcozy app\n<br> 2. Go to the BM04 device settings\n<br> 3. Select Device Settings or Wi-Fi Settings\n<br> 4. Tap Remove Device / Unbind / Delete Device (wording may vary)</p>\n\n<p dir=\"auto\"> 5. Confirm removal\n<br> \n<br> </p>\n\n<p dir=\"auto\">This stops the monitor from using Wi-Fi/app access.</p>\n\n<p dir=\"auto\"> </p>\n\n<p dir=\"auto\">TO RECONNECT LATER (WHEN YOU WANT TO USE APP AGAIN):</p>\n\n<p dir=\"auto\"> 1. Open the Momcozy app\n<br> 2. Tap Add Device\n<br> 3. Scan or select your BM04 monitor\n<br> 4. Reconnect to your home Wi-Fi\n<br> 5. Follow the pairing instructions on screen</p>\n\n<p dir=\"auto\">IMPORTANT NOTE:</p>\n\n<p dir=\"auto\">Re-pairing usually takes just 2–5 minutes, as long as your Wi-Fi is stable and the monitor is already powered on.</p></div>",
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"body": "(21:11:18) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(21:11:29) Web User 6a0326f46ee17fb96aabadc6: Other inquiries\n(21:11:32) Momcozy: Please tell us what you need help with.\n(21:12:09) Web User 6a0326f46ee17fb96aabadc6: Can you turn wifi off the BM04 monitor when I don’t need it please? Thanks \n(21:12:27) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n(21:12:27) Momcozy: Do you need me to contact the human customer service for you now?\n\nYES, NO\n(21:12:31) Web User 6a0326f46ee17fb96aabadc6: Yes\n(21:12:34) Momcozy: Could you please let me know your name and email address?\n(21:12:42) Web User 6a0326f46ee17fb96aabadc6: name: Jemma\nemail: jemma.falzon@gmail.com\n(21:12:45) Momcozy: Transferring to a human agent.\n(21:13:04) Momcozy Lisa: Hi Jemma, I understand you'd like to know if the WiFi on the BM04 monitor can be turned off when not needed. I’m here to help and will take a moment to check the details for you.\n(21:18:24) Jemma: Hello?\n(21:19:35) Momcozy Lisa: Hi Jemma,\n \nThe BM04 is designed as a dual-mode monitor, allowing you to use it with the parent monitor independently of the app connection.\n \n\n * It will continue to work with the parent monitor without needing the app,\n * and by resetting or unpairing the app/Wi-Fi connection, you can effectively disable the Wi-Fi.\n\n \nIf you want, I’m happy to guide you through the steps to reset or disconnect the Wi-Fi pairing on your BM04.\n(21:20:31) Jemma: Does it take a long time to unpair the app and then re-pair it when you want to use it?\n(21:20:53) Jemma: My main concern with the wifi aspect is security for my children after hearing the wifi can be hacked?\n(21:22:14) Momcozy Lisa: Thank you for sharing your concern. We completely understand wanting to prioritize your children’s safety and privacy.\n \nThe process to unpair and re-pair the Wi-Fi connection on the Momcozy BM04 Baby Monitor is generally straightforward and should only take a few minutes each time, depending on your network connection and setup.\n \nIf you prefer, you can also simply use the parent monitor for day-to-day monitoring without actively using the app features. This helps minimize Wi-Fi usage while still allowing you to monitor your baby normally.\n \nRegarding security concerns, any Wi-Fi-enabled device can carry some level of network risk, but using a strong and secure home Wi-Fi password, keeping your app and device firmware updated, and limiting Wi-Fi/app usage when not needed are all good ways to improve security.\n(21:24:07) Jemma: We would use the parent unit day to day but might use the wifi/app function once a week",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(21:11:18) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(21:11:29) Web User 6a0326f46ee17fb96aabadc6: Other inquiries\n<br>(21:11:32) Momcozy: Please tell us what you need help with.\n<br>(21:12:09) Web User 6a0326f46ee17fb96aabadc6: Can you turn wifi off the BM04 monitor when I don’t need it please? Thanks \n<br>(21:12:27) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n<br>(21:12:27) Momcozy: Do you need me to contact the human customer service for you now?</p>\n\n<p dir=\"auto\">YES, NO\n<br>(21:12:31) Web User 6a0326f46ee17fb96aabadc6: Yes\n<br>(21:12:34) Momcozy: Could you please let me know your name and email address?\n<br>(21:12:42) Web User 6a0326f46ee17fb96aabadc6: name: Jemma\n<br>email: <a href=\"mailto:jemma.falzon@gmail.com\" rel=\"noreferrer\">jemma.falzon@gmail.com</a>\n<br>(21:12:45) Momcozy: Transferring to a human agent.\n<br>(21:13:04) Momcozy Lisa: Hi Jemma, I understand you'd like to know if the WiFi on the BM04 monitor can be turned off when not needed. I’m here to help and will take a moment to check the details for you.\n<br>(21:18:24) Jemma: Hello?\n<br>(21:19:35) Momcozy Lisa: Hi Jemma,\n<br> \n<br>The BM04 is designed as a dual-mode monitor, allowing you to use it with the parent monitor independently of the app connection.\n<br> </p>\n\n<p dir=\"auto\"> * It will continue to work with the parent monitor without needing the app,\n<br> * and by resetting or unpairing the app/Wi-Fi connection, you can effectively disable the Wi-Fi.</p>\n\n<p dir=\"auto\"> \n<br>If you want, I’m happy to guide you through the steps to reset or disconnect the Wi-Fi pairing on your BM04.\n<br>(21:20:31) Jemma: Does it take a long time to unpair the app and then re-pair it when you want to use it?\n<br>(21:20:53) Jemma: My main concern with the wifi aspect is security for my children after hearing the wifi can be hacked?\n<br>(21:22:14) Momcozy Lisa: Thank you for sharing your concern. We completely understand wanting to prioritize your children’s safety and privacy.\n<br> \n<br>The process to unpair and re-pair the Wi-Fi connection on the Momcozy BM04 Baby Monitor is generally straightforward and should only take a few minutes each time, depending on your network connection and setup.\n<br> \n<br>If you prefer, you can also simply use the parent monitor for day-to-day monitoring without actively using the app features. This helps minimize Wi-Fi usage while still allowing you to monitor your baby normally.\n<br> \n<br>Regarding security concerns, any Wi-Fi-enabled device can carry some level of network risk, but using a strong and secure home Wi-Fi password, keeping your app and device firmware updated, and limiting Wi-Fi/app usage when not needed are all good ways to improve security.\n<br>(21:24:07) Jemma: We would use the parent unit day to day but might use the wifi/app function once a week</p></div>",
"plain_body": "(21:11:18) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(21:11:29) Web User 6a0326f46ee17fb96aabadc6: Other inquiries\n\n(21:11:32) Momcozy: Please tell us what you need help with.\n\n(21:12:09) Web User 6a0326f46ee17fb96aabadc6: Can you turn wifi off the BM04 monitor when I don’t need it please? Thanks \n\n(21:12:27) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n\n(21:12:27) Momcozy: Do you need me to contact the human customer service for you now? \n\n YES, NO\n\n(21:12:31) Web User 6a0326f46ee17fb96aabadc6: Yes\n\n(21:12:34) Momcozy: Could you please let me know your name and email address?\n\n(21:12:42) Web User 6a0326f46ee17fb96aabadc6: name: Jemma\n\nemail: jemma.falzon@gmail.com\n\n(21:12:45) Momcozy: Transferring to a human agent.\n\n(21:13:04) Momcozy Lisa: Hi Jemma, I understand you'd like to know if the WiFi on the BM04 monitor can be turned off when not needed. I’m here to help and will take a moment to check the details for you.\n\n(21:18:24) Jemma: Hello?\n\n(21:19:35) Momcozy Lisa: Hi Jemma,\n\n \n\nThe BM04 is designed as a dual-mode monitor, allowing you to use it with the parent monitor independently of the app connection.\n\n \n\n * It will continue to work with the parent monitor without needing the app,\n\n * and by resetting or unpairing the app/Wi-Fi connection, you can effectively disable the Wi-Fi. \n\n \n\nIf you want, I’m happy to guide you through the steps to reset or disconnect the Wi-Fi pairing on your BM04.\n\n(21:20:31) Jemma: Does it take a long time to unpair the app and then re-pair it when you want to use it?\n\n(21:20:53) Jemma: My main concern with the wifi aspect is security for my children after hearing the wifi can be hacked?\n\n(21:22:14) Momcozy Lisa: Thank you for sharing your concern. We completely understand wanting to prioritize your children’s safety and privacy.\n\n \n\nThe process to unpair and re-pair the Wi-Fi connection on the Momcozy BM04 Baby Monitor is generally straightforward and should only take a few minutes each time, depending on your network connection and setup.\n\n \n\nIf you prefer, you can also simply use the parent monitor for day-to-day monitoring without actively using the app features. This helps minimize Wi-Fi usage while still allowing you to monitor your baby normally.\n\n \n\nRegarding security concerns, any Wi-Fi-enabled device can carry some level of network risk, but using a strong and secure home Wi-Fi password, keeping your app and device firmware updated, and limiting Wi-Fi/app usage when not needed are all good ways to improve security.\n\n(21:24:07) Jemma: We would use the parent unit day to day but might use the wifi/app function once a week",
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}