来自卖家 Momcozy 官方店关于订单 ID: 111-2098900-5357850 的退款提议

Refund offer from Seller Momcozy Official Store on Order ID: 111-2098900-5357850
Ticket 1251419 open normal 2026-05-12T12:59:12Z Zendesk
客服备注 / Agents notes 34029476051481
Negative review: Waste of money Only lasted 3 months. we purchased in December and for the last couple of weeks the timers no longer work. We have had to manually turn it on and off. The point of our purchase of this specific one was that we wouldn't have to do that. We tried to remove and re-add it but because we don't have the original instructions with the QR, we now can't add it again (there is no QR on the device). Unfortunately I am outside the return window so I have to purchase another but I won't be buyingthis brand.
差评: 浪费钱 只用了 3 个月。我们在 12 月购买,过去几周定时器不再工作了。我们不得不手动开关。我们购买这一款的具体原因就是不想手动操作。我们尝试删除并重新添加,但因为我们没有带二维码的原始说明书,现在无法重新添加(设备上没有二维码)。不幸的是,我已超出退货窗口,所以我必须购买另一个,但我不会再买这个品牌了。
Zendesk 既有问题分类 34154549939865
CPI::Not working
value: cpi__not_working
CPI::产品无法正常工作
销售渠道 / 来源渠道 32685292044825
AMZ
value: amz
产品型号 / 产品线 33749938239513
electrical::White Noise Machine::WN02-App Remote Control
value: electrical_white.noise.machine_m21fwdb03

核心信息

产品字段
会话渠道
{"api": 3}
本地 channel
Agent
更新时间
2026-05-13T13:20:28Z
Requester
模型
gemini-3-flash-preview

中文整合阅读文本

【标题】来自卖家 Momcozy 官方店关于订单 ID: 111-2098900-5357850 的退款提议
【既有分类】CPI::产品无法正常工作
【客服备注】差评:浪费钱。只用了 3 个月。我们在 12 月购买,过去几周定时器不再工作了。我们不得不手动开关。我们购买这一款的具体原因就是不想手动操作。我们尝试删除并重新添加,但因为我们没有带二维码的原始说明书,现在无法重新添加(设备上没有二维码)。不幸的是,我已超出退货窗口,所以我必须购买另一个,但我不会再买这个品牌了。
【描述】订单 ID: 111-2098900-5357850:ASIN: B099RSXLGH,产品: Momcozy 婴儿睡眠白噪音机(蓝色)。消息:全额退款。订单总额: 32.42。
【会话详情】
- [2026-05-12 12:59] 客户 Amanda: 订单 111-2098900-5357850,ASIN B099RSXLGH。消息:全额退款。订单总额 32.42。
- [2026-05-13 06:48] 系统/内部 RT-SYS-Admin: 对话被标记为“无需回复”。
- [2026-05-13 13:20] 客户 Amanda: 订单 111-2098900-5357850,ASIN B099RSXLGH。消息:全额退款。

描述与翻译

中文描述

订单 ID: 111-2098900-5357850:

#: 1
ASIN: B099RSXLGH
产品名称: 婴儿睡眠声机,Momcozy 婴儿睡眠白噪音机带小夜灯,34 种舒缓声音的幼儿睡眠训练器,定时器,App 远程控制,个性化睡眠习惯(蓝色)

消息:

全额退款
https://www.amazon.com/dp/B099RSXLGH

商品标题: 婴儿睡眠声机,Momcozy 婴儿睡眠白噪音机带小夜灯,34 种舒缓声音的幼儿睡眠训练器,定时器,App 远程控制,个性化睡眠习惯(蓝色)
订单 ID: 111-2098900-5357850
订单总额: 32.42

英文/原始描述

Order ID: 111-2098900-5357850:

#: 1
ASIN: B099RSXLGH
Product Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine (Blue)

Message:

Full refund
https://www.amazon.com/dp/B099RSXLGH

Item Title: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine (Blue)
Order ID: 111-2098900-5357850
Order Total: 32.42

Conversation 中文翻译

#1 customer 2026-05-13T13:20:28Z api Comment Amanda
订单 ID: 111-2098900-5357850:

#: 1

ASIN: B099RSXLGH

产品名称: 婴儿睡眠声机,Momcozy 婴儿睡眠白噪音机带小夜灯,34 种舒缓声音的幼儿睡眠训练器,定时器,App 远程控制,个性化睡眠习惯(蓝色)

消息:

全额退款

https://www.amazon.com/dp/B099RSXLGH
英文原文 / 原始消息
Order ID: 111-2098900-5357850: 

 #: 1

ASIN: B099RSXLGH

Product Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine (Blue) 

 Message: 

 Full refund

https://www.amazon.com/dp/B099RSXLGH
#2 internal 2026-05-13T06:48:05Z api Comment RT-SYS-Admin
对话被标记为“无需回复”。
英文原文 / 原始消息
Conversation marked as "No response needed."
#3 customer 2026-05-12T12:59:12Z api Comment Amanda
订单 ID: 111-2098900-5357850:

#: 1

ASIN: B099RSXLGH

产品名称: 婴儿睡眠声机,Momcozy 婴儿睡眠白噪音机带小夜灯,34 种舒缓声音的幼儿睡眠训练器,定时器,App 远程控制,个性化睡眠习惯(蓝色)

消息:

全额退款

https://www.amazon.com/dp/B099RSXLGH

商品标题: 婴儿睡眠声机,Momcozy 婴儿睡眠白噪音机带小夜灯,34 种舒缓声音的幼儿睡眠训练器,定时器,App 远程控制,个性化睡眠习惯(蓝色)

订单 ID: 111-2098900-5357850

订单总额: 32.42
英文原文 / 原始消息
Order ID: 111-2098900-5357850: 

 #: 1

ASIN: B099RSXLGH

Product Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine (Blue) 

 Message: 

 Full refund

https://www.amazon.com/dp/B099RSXLGH 

 Item Title: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine (Blue)

Order ID: 111-2098900-5357850

Order Total: 32.42

全部自定义字段

field_id显示名 / 选项名value
32685292044825AMZamz
33749938239513electrical::White Noise Machine::WN02-App Remote Controlelectrical_white.noise.machine_m21fwdb03
34029476051481Negative review: Waste of money Only lasted 3 months. we purchased in December and for the last couple of weeks the timers no longer work. We have had to manually turn it on and off. The point of our purchase of this specific one was that we wouldn't have to do that. We tried to remove and re-add it but because we don't have the original instructions with the QR, we now can't add it again (there is no QR on the device). Unfortunately I am outside the return window so I have to purchase another but I won't be buyingthis brand.
34154549939865CPI::Not workingcpi__not_working

更多原始信息

提取后的分类输入 JSON
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    "subject": "Refund offer from Seller Momcozy Official Store on Order ID: 111-2098900-5357850",
    "description": "Order ID: 111-2098900-5357850:\n\n#: 1\nASIN: B099RSXLGH\nProduct Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine (Blue)\n\nMessage:\n\nFull refund\nhttps://www.amazon.com/dp/B099RSXLGH\n\nItem Title: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine (Blue)\nOrder ID: 111-2098900-5357850\nOrder Total: 32.42",
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    "agents_notes": "Negative review:\nWaste of money\nOnly lasted 3 months. we purchased in December and for the last couple of weeks the timers no longer work. We have had to manually turn it on and off. The point of our purchase of this specific one was that we wouldn't have to do that. We tried to remove and re-add it but because we don't have the original instructions with the QR, we now can't add it again (there is no QR on the device). Unfortunately I am outside the return window so I have to purchase another but I won't be buyingthis brand.",
    "category_field_id": "34154549939865",
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翻译 JSON
{
  "translated_subject": "来自卖家 Momcozy 官方店关于订单 ID: 111-2098900-5357850 的退款提议",
  "translated_description": "订单 ID: 111-2098900-5357850:\n\n#: 1\nASIN: B099RSXLGH\n产品名称: 婴儿睡眠声机,Momcozy 婴儿睡眠白噪音机带小夜灯,34 种舒缓声音的幼儿睡眠训练器,定时器,App 远程控制,个性化睡眠习惯(蓝色)\n\n消息:\n\n全额退款\nhttps://www.amazon.com/dp/B099RSXLGH\n\n商品标题: 婴儿睡眠声机,Momcozy 婴儿睡眠白噪音机带小夜灯,34 种舒缓声音的幼儿睡眠训练器,定时器,App 远程控制,个性化睡眠习惯(蓝色)\n订单 ID: 111-2098900-5357850\n订单总额: 32.42",
  "translated_agents_notes": "差评:\n浪费钱\n只用了 3 个月。我们在 12 月购买,过去几周定时器不再工作了。我们不得不手动开关。我们购买这一款的具体原因就是不想手动操作。我们尝试删除并重新添加,但因为我们没有带二维码的原始说明书,现在无法重新添加(设备上没有二维码)。不幸的是,我已超出退货窗口,所以我必须购买另一个,但我不会再买这个品牌了。",
  "translated_category_label": "CPI::产品无法正常工作",
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      "conversation_id": "57886315423129",
      "created_at": "2026-05-13T13:20:28Z",
      "sender_type": "customer",
      "author_name": "Amanda",
      "channel": "api",
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    },
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      "conversation_id": "57874039590169",
      "created_at": "2026-05-13T06:48:05Z",
      "sender_type": "internal",
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      "channel": "api",
      "translated_text": "对话被标记为“无需回复”。"
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      "created_at": "2026-05-12T12:59:12Z",
      "sender_type": "customer",
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      "channel": "api",
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    }
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  "chinese_reading_text": "【标题】来自卖家 Momcozy 官方店关于订单 ID: 111-2098900-5357850 的退款提议\n【既有分类】CPI::产品无法正常工作\n【客服备注】差评:浪费钱。只用了 3 个月。我们在 12 月购买,过去几周定时器不再工作了。我们不得不手动开关。我们购买这一款的具体原因就是不想手动操作。我们尝试删除并重新添加,但因为我们没有带二维码的原始说明书,现在无法重新添加(设备上没有二维码)。不幸的是,我已超出退货窗口,所以我必须购买另一个,但我不会再买这个品牌了。\n【描述】订单 ID: 111-2098900-5357850:ASIN: B099RSXLGH,产品: Momcozy 婴儿睡眠白噪音机(蓝色)。消息:全额退款。订单总额: 32.42。\n【会话详情】\n- [2026-05-12 12:59] 客户 Amanda: 订单 111-2098900-5357850,ASIN B099RSXLGH。消息:全额退款。订单总额 32.42。\n- [2026-05-13 06:48] 系统/内部 RT-SYS-Admin: 对话被标记为“无需回复”。\n- [2026-05-13 13:20] 客户 Amanda: 订单 111-2098900-5357850,ASIN B099RSXLGH。消息:全额退款。",
  "translation_notes": [
    "客户在 Agent Notes 中提到的差评显示产品定时器损坏且因丢失说明书无法重新连接 App。",
    "该工单主要是关于亚马逊全额退款请求的自动/半自动生成的工单。"
  ]
}
ticket_raw_json
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conversation_raw_json
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