提取后的分类输入 JSON
{
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"subject": "Refund offer from Seller Momcozy Official Store on Order ID: 111-2098900-5357850",
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"text": "Order ID: 111-2098900-5357850: \n\n #: 1\n\nASIN: B099RSXLGH\n\nProduct Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine (Blue) \n\n Message: \n\n Full refund\n\nhttps://www.amazon.com/dp/B099RSXLGH"
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"text": "Order ID: 111-2098900-5357850: \n\n #: 1\n\nASIN: B099RSXLGH\n\nProduct Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine (Blue) \n\n Message: \n\n Full refund\n\nhttps://www.amazon.com/dp/B099RSXLGH \n\n Item Title: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine (Blue)\n\nOrder ID: 111-2098900-5357850\n\nOrder Total: 32.42"
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