提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1251462",
"subject": "Good morning, I have a Momcozy Air 1 Ultra-slim …",
"description": "Good morning, I have a Momcozy Air 1 Ultra-slim Breast Pump - US / Double.I've been using this pump since 01/31/2026 . All of the sudden my pump is not turning on . Ive done what the chat in momcozy chat told me to do and still pump is not turning on . \n\nYahoo Mail: Search, Organize, Conquer",
"status": "solved",
"priority": "high",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-12T13:14:59Z",
"updated_at": "2026-05-13T07:30:33Z"
},
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"agents_notes_field_id": "34029476051481",
"agents_notes_label": "5/13- not turning on",
"agents_notes": "5/13- not turning on",
"category_field_id": "34154549939865",
"category_name": "CPI::Unable to power on",
"category_value": "cpi__unable_to_power_on",
"category_zh": "无法开机"
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"type": "Comment",
"created_at": "2026-05-13T07:30:33Z",
"author_id": "43365731835033",
"author_name": "BL-A2-Pump-Chelcy",
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"text": "Hello,\n\nWe appreciate that you took the time to let us know and cooperate solving the problem.\n\nWe have arranged a new shipment for you. Processing time will be 1-2 business days and it will be delivered after 3-7 days. Just in case you did not receive the package, please contact us for the tracking number after the given timeframe.\n\nThank you for your cooperation and understanding.\n\nBest regards,\nMomcozy Customer Support Team\n\nPlease note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime."
},
{
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"type": "Comment",
"created_at": "2026-05-12T14:36:04Z",
"author_id": "48787955214745",
"author_name": "melissa Rodriguez",
"author_role": "end-user",
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"text": "Melissa Rodriguez 717 Artemediano St, Socorro, TX 79927 915-861-7133 2 pumps MAC: DB:E1:00:0A:73:49 SN : AIR1BP335NRDBE1000A73490B58G2N10401 \n \n \n \n \n\n \n\n Yahoo Mail: Search, Organize, Conquer"
},
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"created_at": "2026-05-12T13:43:12Z",
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"text": "Dear melissa Rodriguez, \n Thank you for your message. We hope you're doing well! \n After verifying your order number and confirming that the product is still under warranty, we are willing to send you a replacement (full name, detailed address, phone number, and quantity of faulty pumps are required). Additionally, please provide the pump UDI. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label is on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. \n To address the issue of your Momcozy Air 1 Ultra-slim Breast Pump not turning on, please follow these troubleshooting steps: \n \n Clean the Charging Area: Ensure the charging area under the motor is clean and free of any protective film. \n Reset the Charging Case: Remove the pump from the charging case, let the case rest for about 10 seconds, and then replace the pump inside. \n Check Charging with the Case: With the motor off, try charging the pump using the fully charged case (4 white lights on). Check if the motor light turns green. \n Direct Charging: With the motor still off, try charging the pump directly using the magnetic cable and a 5V/2A adapter. Check if the motor light turns green. \n \n If the issue persists, please provide a short video showing the following: \n \n The motor connected to the magnetic cable/charging case and the indicator light status (e.g., green light for full charge). \n Attempting to turn on the motor by pressing and holding the power button for 3 seconds. \n \n This will help us better understand the problem and provide further assistance. \n If your product was purchased from a non-authorized seller, please contact the seller directly for a faster resolution. \n Best regards,\n\nMomcozy Customer Support Team"
},
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"type": "Comment",
"created_at": "2026-05-12T13:14:59Z",
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"author_name": "melissa Rodriguez",
"author_role": "end-user",
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"text": "Good morning, I have a Momcozy Air 1 Ultra-slim Breast Pump - US / Double. I've been using this pump since 01/31/2026 . All of the sudden my pump is not turning on . Ive done what the chat in momcozy chat told me to do and still pump is not turning on . \n\n Yahoo Mail: Search, Organize, Conquer"
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conversation_raw_json
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"body": "Hello,\n\nWe appreciate that you took the time to let us know and cooperate solving the problem.\n\nWe have arranged a new shipment for you. Processing time will be 1-2 business days and it will be delivered after 3-7 days. Just in case you did not receive the package, please contact us for the tracking number after the given timeframe.\n\nThank you for your cooperation and understanding.\n\nBest regards,\nMomcozy Customer Support Team\n\n_Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime._",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br><br>We appreciate that you took the time to let us know and cooperate solving the problem.<br><br>We have arranged a new shipment for you. Processing time will be 1-2 business days and it will be delivered after 3-7 days. Just in case you did not receive the package, please contact us for the tracking number after the given timeframe.<br><br>Thank you for your cooperation and understanding.<br><br>Best regards,<br>Momcozy Customer Support Team<br><br><i>Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.</i><br> <br></div>",
"plain_body": "Hello,\n\nWe appreciate that you took the time to let us know and cooperate solving the problem.\n\nWe have arranged a new shipment for you. Processing time will be 1-2 business days and it will be delivered after 3-7 days. Just in case you did not receive the package, please contact us for the tracking number after the given timeframe.\n\nThank you for your cooperation and understanding.\n\nBest regards,\nMomcozy Customer Support Team\n\nPlease note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.\n ",
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"body": "Melissa Rodriguez\n717 Artemediano St, Socorro, TX 79927\n\n915-861-7133\n\n2 pumps\n\nMAC: DB:E1:00:0A:73:49\n\nSN : AIR1BP335NRDBE1000A73490B58G2N10401\n\n\n\n \n\n \n\n \n\n\n\n\n\n\n\n\n\nYahoo Mail: Search, Organize, Conquer\n\n\n\n>",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Melissa Rodriguez <div>717 Artemediano St, Socorro, TX 79927</div><div>915-861-7133 </div><div>2 pumps</div><div>MAC: DB:E1:00:0A:73:49</div><div>SN : AIR1BP335NRDBE1000A73490B58G2N10401</div><div><br></div><div><div><img src=\"https://rootglobal.zendesk.com/attachments/token/msxyT8fL0Xn2YDGe1JbXdCvaO/?name=26822.jpg\" style=\"width: 100%; max-width: 800px;\" alt=\"Photo attachment: 26822.jpg\"><br></div><div><img src=\"https://rootglobal.zendesk.com/attachments/token/cGdRrXmI9Ms4rjkCqbXRnkG11/?name=26823.jpg\" style=\"width: 100%; max-width: 800px;\" alt=\"Photo attachment: 26823.jpg\"><br></div><div><img src=\"https://rootglobal.zendesk.com/attachments/token/Sdg0ILRTVOnpJwogemskX2uId/?name=26824.jpg\" style=\"width: 100%; max-width: 800px;\" alt=\"Photo attachment: 26824.jpg\"><br></div><br><br><br><br></div><div><br><br><div><a href=\"https://mail.onelink.me/107872968?pid=nativeplacement&c=US_Acquisition_YMktg_315_SearchOrgConquer_EmailSignature&af_sub1=Acquisition&af_sub2=US_YMktg&af_sub3=&af_sub4=100002039&af_sub5=C01_Email_Static_&af_ios_store_cpp=0c38e4b0-a27e-40f9-a211-f4e2de32ab91&af_android_url=https://play.google.com/store/apps/details?id=com.yahoo.mobile.client.android.mail&listing=search_organize_conquer\" rel=\"noreferrer\">Yahoo Mail: Search, Organize, Conquer</a></div> <br> <blockquote style=\"margin: 0 0 20px;\"> </blockquote></div></div>",
"plain_body": "Melissa Rodriguez 717 Artemediano St, Socorro, TX 79927 915-861-7133 2 pumps MAC: DB:E1:00:0A:73:49 SN : AIR1BP335NRDBE1000A73490B58G2N10401 \n \n \n \n \n\n\n\n \n\n Yahoo Mail: Search, Organize, Conquer",
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"body": "Dear melissa Rodriguez,\n\nThank you for your message. We hope you're doing well!\n\nAfter verifying your order number and confirming that the product is still under warranty, we are willing to send you a replacement (full name, detailed address, phone number, and quantity of faulty pumps are required). Additionally, please provide the pump UDI. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label is on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\nTo address the issue of your Momcozy Air 1 Ultra-slim Breast Pump not turning on, please follow these troubleshooting steps:\n1. **Clean the Charging Area**: Ensure the charging area under the motor is clean and free of any protective film.\n2. **Reset the Charging Case**: Remove the pump from the charging case, let the case rest for about 10 seconds, and then replace the pump inside.\n3. **Check Charging with the Case**: With the motor off, try charging the pump using the fully charged case (4 white lights on). Check if the motor light turns green.\n4. **Direct Charging**: With the motor still off, try charging the pump directly using the magnetic cable and a 5V/2A adapter. Check if the motor light turns green.\n\nIf the issue persists, please provide a short video showing the following:\n- The motor connected to the magnetic cable/charging case and the indicator light status (e.g., green light for full charge).\n- Attempting to turn on the motor by pressing and holding the power button for 3 seconds.\n\nThis will help us better understand the problem and provide further assistance.\n\nIf your product was purchased from a non-authorized seller, please contact the seller directly for a faster resolution.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Dear melissa Rodriguez,</p>\n<p dir=\"auto\">Thank you for your message. We hope you're doing well!</p>\n<p dir=\"auto\">After verifying your order number and confirming that the product is still under warranty, we are willing to send you a replacement (full name, detailed address, phone number, and quantity of faulty pumps are required). Additionally, please provide the pump UDI. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label is on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.</p>\n<p dir=\"auto\">To address the issue of your Momcozy Air 1 Ultra-slim Breast Pump not turning on, please follow these troubleshooting steps:</p>\n<ol dir=\"auto\">\n<li><strong>Clean the Charging Area</strong>: Ensure the charging area under the motor is clean and free of any protective film.</li>\n<li><strong>Reset the Charging Case</strong>: Remove the pump from the charging case, let the case rest for about 10 seconds, and then replace the pump inside.</li>\n<li><strong>Check Charging with the Case</strong>: With the motor off, try charging the pump using the fully charged case (4 white lights on). Check if the motor light turns green.</li>\n<li><strong>Direct Charging</strong>: With the motor still off, try charging the pump directly using the magnetic cable and a 5V/2A adapter. Check if the motor light turns green.</li>\n</ol>\n<p dir=\"auto\">If the issue persists, please provide a short video showing the following:</p>\n<ul dir=\"auto\">\n<li>The motor connected to the magnetic cable/charging case and the indicator light status (e.g., green light for full charge).</li>\n<li>Attempting to turn on the motor by pressing and holding the power button for 3 seconds.</li>\n</ul>\n<p dir=\"auto\">This will help us better understand the problem and provide further assistance.</p>\n<p dir=\"auto\">If your product was purchased from a non-authorized seller, please contact the seller directly for a faster resolution.</p>\n<p dir=\"auto\">Best regards,<br>\nMomcozy Customer Support Team</p></div>",
"plain_body": "Dear melissa Rodriguez, \n Thank you for your message. We hope you're doing well! \n After verifying your order number and confirming that the product is still under warranty, we are willing to send you a replacement (full name, detailed address, phone number, and quantity of faulty pumps are required). Additionally, please provide the pump UDI. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label is on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. \n To address the issue of your Momcozy Air 1 Ultra-slim Breast Pump not turning on, please follow these troubleshooting steps: \n \n Clean the Charging Area: Ensure the charging area under the motor is clean and free of any protective film. \n Reset the Charging Case: Remove the pump from the charging case, let the case rest for about 10 seconds, and then replace the pump inside. \n Check Charging with the Case: With the motor off, try charging the pump using the fully charged case (4 white lights on). Check if the motor light turns green. \n Direct Charging: With the motor still off, try charging the pump directly using the magnetic cable and a 5V/2A adapter. Check if the motor light turns green. \n \n If the issue persists, please provide a short video showing the following: \n \n The motor connected to the magnetic cable/charging case and the indicator light status (e.g., green light for full charge). \n Attempting to turn on the motor by pressing and holding the power button for 3 seconds. \n \n This will help us better understand the problem and provide further assistance. \n If your product was purchased from a non-authorized seller, please contact the seller directly for a faster resolution. \n Best regards,\n\nMomcozy Customer Support Team",
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"body": "Good morning,\n\nI have a Momcozy Air 1 Ultra-slim Breast Pump - US / Double.\n\nI've been using this pump since 01/31/2026 . All of the sudden my pump is not turning on . Ive done what the chat in momcozy chat told me to do and still pump is not turning on .\n\n\nYahoo Mail: Search, Organize, Conquer",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Good morning, <div>I have a Momcozy Air 1 Ultra-slim Breast Pump - US / Double.</div><div>I've been using this pump since 01/31/2026 . All of the sudden my pump is not turning on . Ive done what the chat in momcozy chat told me to do and still pump is not turning on . <br><br><div><a href=\"https://mail.onelink.me/107872968?pid=nativeplacement&c=US_Acquisition_YMktg_315_SearchOrgConquer_EmailSignature&af_sub1=Acquisition&af_sub2=US_YMktg&af_sub3=&af_sub4=100002039&af_sub5=C01_Email_Static_&af_ios_store_cpp=0c38e4b0-a27e-40f9-a211-f4e2de32ab91&af_android_url=https://play.google.com/store/apps/details?id=com.yahoo.mobile.client.android.mail&listing=search_organize_conquer\" rel=\"noreferrer\">Yahoo Mail: Search, Organize, Conquer</a></div></div></div>",
"plain_body": "Good morning, I have a Momcozy Air 1 Ultra-slim Breast Pump - US / Double. I've been using this pump since 01/31/2026 . All of the sudden my pump is not turning on . Ive done what the chat in momcozy chat told me to do and still pump is not turning on . \n\n Yahoo Mail: Search, Organize, Conquer",
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