与 Patricia 的对话

Conversation with Patricia
Ticket 1251404 solved normal 2026-05-12T12:57:58Z Zendesk
客服备注 / Agents notes 34029476051481
1* |m9 suction is very weak
1* | m9 吸力非常弱
Zendesk 既有问题分类 34154549939865
CPI::Weak suction
value: cpi__weak_suction
吸力弱 (Weak suction)
销售渠道 / 来源渠道 32685292044825
AMZ
value: amz
产品型号 / 产品线 33749938239513
milk pump::Momcozy::M9
value: milk.pump_momcozy_m9_mobile.flow_

核心信息

产品字段
milk pump::Momcozy::M9
会话渠道
{"native_messaging": 4, "chat_transcript": 3}
本地 channel
Agent
更新时间
2026-05-12T13:40:45Z
Requester
空
模型
gemini-3-flash-preview

中文整合阅读文本

【标题】：与 Patricia 的对话
【既有分类】：吸力弱
【产品/渠道】：milk pump::Momcozy::M9 / Agent
【客服备注】：1* | m9 吸力非常弱
【描述】：与 Web 用户 6a032285d430d2153eb7eb98 的对话
【会话详情】：
(2026-05-12 12:57:58) [internal] Web User: 与 Web 用户 6a032285d430d2153eb7eb98 的对话
(2026-05-12 13:30:39) [system] 聊天记录汇总：
- 用户反馈购买的 M9 套装中，第一个电机之前坏了已更换，现在第二个原始电机也出现吸力微弱问题。
- 用户已尝试所有故障排除步骤（包括纸条测试、检查配件密封等），但依然无效。
- 亚马逊订单号：171-6437999-7438716。
- 用户担心该型号有批次性问题，咨询是换同款还是换新型号。考虑到照顾新生儿时间紧迫，最终决定先更换同款电机。
- 用户信息：Patricia Mcpeake Martin, Passeig de Sant Joan 80, 3-1, 08009, Barcelona, Spain. 电话: 655734952。
- 客服 Dian 已安排换货申请，预计 3-7 个工作日送达。

描述与翻译

中文描述

与 Web 用户 6a032285d430d2153eb7eb98 的对话

英文/原始描述

Conversation with Web User 6a032285d430d2153eb7eb98

Conversation 中文翻译

#1 system 2026-05-12T13:40:45Z chat_transcript ChatEndedEvent
无中文翻译文本
英文原文 / 原始消息 

              

            

            

            

              

                #2 unknown
                2026-05-12T13:36:32Z
                native_messaging
                ReEngagementSent
                
              

              
无中文翻译文本

              

                英文原文 / 原始消息
                

              

            

            

            

              

                #3 system
                2026-05-12T13:30:45Z
                native_messaging
                ChatStartedEvent
                
              

              
无中文翻译文本

              

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                #4 system
                2026-05-12T13:30:39Z
                chat_transcript
                Comment
                
              

              
(20:52:22) Momcozy: 您好，欢迎来到 Momcozy。请选择您需要的支持类型。

IBCLC（哺乳咨询和母婴健康护理）、BABYMONITOR (BM03/BM04) 固件更新、产品和活动咨询、订单状态和物流问题、售后服务、其他咨询

(20:52:39) Web 用户 6a032285d430d2153eb7eb98: 其他咨询

(20:52:45) Momcozy: 请告诉我们您需要什么帮助。

(20:52:56) Web 用户 6a032285d430d2153eb7eb98: 嗨，我之前联系过客服，因为我原来那套吸奶器中的一个无法开机了，你们好心地为我更换了那个部件。更换的部件运行良好，但现在那一套中另一个原始的吸奶器出现了吸力问题。它可以开机且电量充足，但尽管进行了排查并检查了所有部件，吸力仍然非常微弱。您能建议一下下一步该怎么做吗？

(20:53:07) Momcozy: 能否请您告知您的 Momcozy 吸奶器的具体型号或名称？这将帮助我为您提供最准确的建议，让设备恢复正常运行！

(20:53:21) Web 用户 6a032285d430d2153eb7eb98: M9

(20:53:38) Momcozy: 让我们尝试让您的 M9 吸奶器恢复最佳状态！您可以尝试以下步骤：

* 确保吸奶器电量充足，并设置为工作或催乳（expression）模式。
* 用手指遮住出气口，或者将一小条纸放在吸孔上方测试吸力——如果纸片抖动或您感觉到吸力，说明电机正在工作。
* 仔细检查所有部件（单向阀、隔膜、喇叭罩、集奶杯等）是否安装正确且无遗漏。
* 检查漏气情况，并检查任何硅胶部件是否磨损或变形——如有需要请更换。
* 确保喇叭罩贴合紧密，且哺乳内衣能保持吸奶器密封。
* 逐渐将吸力增加到舒适且有效的水平。
* 确保管路干燥，电机内没有母乳残留或水。

如果问题仍然存在，请联系客户支持寻求更多帮助！

(20:54:54) Web 用户 6a032285d430d2153eb7eb98: 它没有吸力。

(20:55:02) Momcozy: 非常感谢您分享这些细节！为了帮我查明原因，请问在吸奶器运行时，您是否注意到任何异常的灯光、声音、气味、泄漏或错误代码？另外，当您调整设置或切换不同模式时，吸力会有变化吗？您的反馈将帮助我更好地为您提供协助！

(20:56:01) Web 用户 6a032285d430d2153eb7eb98: 噪音有变化，但完全没有吸力。所有的灯都亮，开机正常，但就是没有吸力。

(20:56:13) Momcozy: 感谢分享这些细节！让我们尝试一些步骤来让您的 M9 吸奶器工作：

* 取下所有配件，打开电机，将其设置为催乳（expression）模式，并在一小条纸放在吸孔上。如果纸片抖动，说明电机产生了吸力——请尝试提高吸力等级。
* 如果电机看起来正常，请检查所有配件是否有损坏，特别是鸭嘴阀和隔膜。
* 确保每个部件都安装正确并密封严密，没有遗漏任何东西。
* 仔细检查您的喇叭罩尺寸和贴合度——间隙会导致漏气。
* 确保吸奶器电量充足，并尝试更高的吸力设置。
* 检查吸奶器内部是否有奶水或水，或者是否有酸味。

如果仍然无法工作，请带着您的发现联系客户支持！

(20:56:23) Momcozy: 尝试这些步骤后，您有注意到配件损坏吗？或者吸力问题依然存在？还是说一切都已经恢复正常了？请告诉我进展情况，以便我进一步帮助您！

(20:57:27) Web 用户 6a032285d430d2153eb7eb98: 我已经试过了所有这些方法，它还是没有吸力。

(20:57:33) Momcozy: 请问您的姓名和电子邮件地址是多少？

(20:57:50) Web 用户 6a032285d430d2153eb7eb98: 姓名: Patricia Mcpeake

电子邮件: patriciamcpeake@hotmail.com

(20:57:57) Momcozy: 正在为您转接到人工客服，请稍候...

同时，请准备以下信息，这将帮助我们快速定位并解决您的问题。（如果您已经提供过，请忽略）：

1. 请提供您的订单号和购买平台。

2. 请提供产品包装盒底部的唯一设备标识符（UDI）。您可以扫描包装盒上生产日期和序列号（SN）旁边的二维码获取 UDI。如果包装盒已丢弃或没有 UDI 标签，您也可以扫描设备底部的二维码获取产品序列号（SN）。

3. 请提供清晰的照片或短视频来演示问题。

(21:00:04) Momcozy Dian: 您好，感谢您抽出时间向我们反馈此问题。对于我们的产品给您带来的任何不便，我们深表歉意。针对您遇到的问题，我们为您提供以下几种方案：
1. 更换同款产品
2. 更换类似价格范围内的产品（不高于已支付的价格）

对于方案 2，您可以通过搜索我们的品牌名称在亚马逊或我们的官方网站上轻松找到产品，并向我们发送您想要的新产品的链接。

同时，为了更好地分析您遇到的问题，能否请您提供以下信息：
* 电机底部的清晰照片，以便我们核实 SN 码和型号
• 如果只有一个电机故障，请提供一张受影响电机的照片
• 如果两个电机都故障，请提供两者的照片
* 包装盒底部的 UDI（唯一设备标识符）信息

以下是一些您可以尝试的故障排除建议，希望对您有所帮助：
针对吸力弱/无吸力：
让我们从两个快速测试开始：
• 请将电机从集奶杯上拆下。将拇指放在电机的吸气口上，并测试 1 级和 9 级的吸力——您应该能感觉到明显的强度差异。
• 如果您有两个吸奶器，请尝试在收集杯之间调换电机。这有助于确定问题是出在电机还是配件上。

如果电机工作正常，请按以下步骤检查配件：
• 检查密封：请确保硅胶隔膜和阀门安装正确且无损坏。您可以参考我们的教学视频进行操作。有时只需重新安装喇叭罩和配件即可恢复正常吸力。
视频：https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0
• 考虑配件寿命：硅胶部件会随着时间的推移自然磨损。为了获得最佳性能，我们建议每 1-3 个月更换一次。为确保兼容性，我们建议从我们的官方商店购买。
• 检查贴合度：随着身体的变化，您对喇叭罩的需求也可能发生变化。在乳头勃起时测量尺寸有助于确保您使用最舒适且有效的尺寸。
• 确保正确佩戴：支撑性好、全覆盖的哺乳内衣有助于保持稳固密封。使用过程中确保喇叭罩与乳房齐平贴合。

我们知道故障排查可能会让人沮丧，我们在这里支持您度过这个过程。如果这些步骤无法解决问题，请提供您的吸奶器电机照片（显示制造商详情）以及任何购自我们官方商店的配件照片，这将非常有帮助。

(21:07:10) Patricia Mcpeake 上传了：IMG_9706.jpeg
URL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRE4RTBWB5JYPKK33P55AA9P/IMG_9706.jpeg
类型: image/jpeg
大小: 1905546

(21:07:30) Patricia Mcpeake: 我已经没有包装盒了，找不到 UDI。

(21:07:49) Patricia Mcpeake 上传了：IMG_9707.jpeg
URL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRE4T0MQ3HBA43X7GPN9RVMX/IMG_9707.jpeg
类型: image/jpeg
大小: 1788611

(21:08:03) Patricia Mcpeake: 另外我没法扫描二维码，因为它变成这样了。

(21:09:32) Momcozy Dian: 再次为您遇到的不便表示歉意，感谢您的耐心配合。如果在完成必要的故障排除步骤后问题仍然存在，并且您同意更换，请按以下格式发送您的收件人信息：

全名：
街道地址：
城市：
州/省：
国家：
邮政编码：
电话号码：
您是否可以接受我们发送目前有现货的任何颜色？

一旦我们收到您的确认和邮寄地址，我们将立即为您安排发送更换物品。

(21:10:15) Patricia Mcpeake: 我是在亚马逊购买的，订单号是 171-6437999-7438716。

(21:10:40) Momcozy Dian: 明白了。如果在完成必要的故障排除步骤后问题仍然存在，并且您同意更换，请按以下格式发送您的收件人信息：

全名：
街道地址：
城市：
州/省：
国家：
邮政编码：
电话号码：
您是否可以接受我们发送目前有现货的任何颜色？

一旦我们收到您的确认和邮寄地址，我们将立即为您安排发送更换物品。

(21:12:22) Patricia Mcpeake: 我不确定目前最好的解决方案是什么，所以我想征求您的建议。如前所述，我原来那套吸奶器中的一个已经出现故障并被更换了。那个更换的目前运行良好，但现在原来那套里的另一个也正在失去吸力，无法正常工作了。这真的打断了我的吸奶计划，因为现在要花近两倍的时间，而对于一个有新生儿（newborn）的人来说，我的时间非常宝贵。既然这是我在原始套装中遇到的第二个问题了，我在想这是否可能是批次缺陷或者是这个型号的反复出现的问题。您是建议也更换这个吸奶器呢，还是换一个价位相似的其他款吸奶器更有意义？我非常希望能听到您对最佳方案的建议。非常感谢您的帮助。

(21:14:19) Momcozy Dian: 感谢您抽出时间如此清晰地解释您的情况，得知您再次遇到这种情况我深感抱歉——尤其是在您带着新生儿、时间如此受限的时候。我完全理解吸奶时间过长是多么令人困扰。根据您的描述，既然您原始 M9 套装中的第二个电机也出现了吸力问题，这确实表明原始单元可能存在问题，或者超出了正常使用的磨损。关于下一步的最佳方案，我的建议如下：
* 如果更换的那个吸奶器工作良好，您绝对可以继续将其作为主要设备使用。
* 对于现在失去吸力的第二个吸奶器，如果仍在保修范围内，我们可以为您提供该部件的更换。
* 如果您发现同一型号反复出现问题，我们也可以引导您选择可能更适合您的日常生活和使用需求的其他吸奶器选项。我们真心希望能让您的这段特殊时期（新生儿阶段）变得更轻松，我们会确保为您找到最佳的解决方案。

(21:18:37) Patricia Mcpeake: 好的。那请先为我现在这个故障的提供更换件。如果之后再出问题，我会再看看其他哪款吸奶器更合适。谢谢。

(21:18:48) Patricia Mcpeake: Patricia Mcpeake Martin

(21:18:53) Patricia Mcpeake: Passeig de Sant Joan 80, 3-1

(21:18:57) Patricia Mcpeake: 08009

(21:19:01) Patricia Mcpeake: Barcelona

(21:19:21) Patricia Mcpeake: 我的号码是 655734952

(21:20:55) Momcozy Dian: 感谢您提供的信息。我们很高兴地通知您，我们已提交了更换申请。我们的团队将在 24-48 小时内处理更换订单，预计您将在 3-7 个工作日内收到更换物品。

              

                英文原文 / 原始消息
                
(20:52:22) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. 

 IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES

(20:52:39) Web User 6a032285d430d2153eb7eb98: Other inquiries

(20:52:45) Momcozy: Please tell us what you need help with.

(20:52:56) Web User 6a032285d430d2153eb7eb98: Hi, I previously contacted support because one pump from my original set stopped turning on, and you kindly replaced that unit. The replacement is working well, but now the other original pump from the set is having issues with suction. It powers on and is fully charged, but the suction is very weak despite troubleshooting and checking all parts. Could you please advise on the next steps?

(20:53:07) Momcozy: Could you please let me know the exact model or name of your Momcozy breast pump? This will help me give you the best and most accurate advice to get things working smoothly again!

(20:53:21) Web User 6a032285d430d2153eb7eb98: M9

(20:53:38) Momcozy: Let’s get your M9 pump back to its best! Here are some steps to try: 

 * Make sure the pump is fully charged and set to the working or expression mode.

 * Test suction by covering the air outlet with your finger or holding a small strip of paper over the suction hole—if it flutters or you feel suction, the motor is working.

 * Double-check that all parts (valve, diaphragm, flange, milk bowl, etc.) are assembled correctly and nothing is missing.

 * Look for air leaks and check if any silicone parts are worn or misshapen—replace if needed.

 * Ensure the flange fits snugly and your nursing bra keeps the pump sealed.

 * Gradually increase suction to a comfortable, effective level.

 * Make sure tubing is dry and there’s no milk residue or water in the motor. 

 If the issue continues, please reach out to customer support for more help!

(20:54:54) Web User 6a032285d430d2153eb7eb98: It isn’t suctioning

(20:55:02) Momcozy: Thank you so much for sharing those details! To help me figure out what’s going on, could you let me know if you’ve noticed any unusual lights, sounds, smells, leaks, or error codes when your pump is running? Also, does the suction change at all when you adjust the settings or switch between different modes? Your feedback will really help me assist you better!

(20:56:01) Web User 6a032285d430d2153eb7eb98: The noise changes, but it just doesn’t suction at all. All the lights work, it switches on as normal but it doesn’t suction

(20:56:13) Momcozy: Thanks for sharing those details! Let’s try a few things to get your M9 pump working: 

 * Remove all accessories, turn on the motor, set it to expression mode, and place a small strip of paper over the suction hole. If the paper flutters, the motor is producing suction—try increasing the suction level.

 * If the motor seems fine, check all accessories for damage, especially the duckbill valve and diaphragm.

 * Make sure every part is assembled correctly and sealed tightly, with nothing missing.

 * Double-check your flange size and fit—gaps can cause air leaks.

 * Ensure the pump is fully charged and try higher suction settings.

 * Look for milk or water inside the pump or any sour smell. 

 If it’s still not working, please contact customer support with your findings!

(20:56:23) Momcozy: After trying those steps, did you notice any damage to your accessories, or is the suction issue still happening? Or has everything started working properly again? Let me know how things are going so I can help you further!

(20:57:27) Web User 6a032285d430d2153eb7eb98: I already tried all of that and it’s not suctioning

(20:57:33) Momcozy: Could you please let me know your name and email address?

(20:57:50) Web User 6a032285d430d2153eb7eb98: name: Patricia Mcpeake

email: patriciamcpeake@hotmail.com

(20:57:57) Momcozy: Transferring to a human agent, please wait... 

 Meanwhile, please prepare the following information, which will help us quickly locate and address your issue. (If you have already provided it, please ignore.): 

 1. Please provide your order number and the purchasing platform. 

 2. Please provide the unique device identifier (UDI) at the bottom of the product packaging box. You can scan the QR code next to the production date and serial number (SN) on the packaging box to obtain the UDI. If the packaging box has been discarded or there is no UDI label, you can also scan the QR code at the bottom of the device to obtain the product serial number (SN). 

 3. Please provide clear photos or short videos to demonstrate the problem.

(21:00:04) Momcozy Dian: Hello, 

 

We appreciate your time bringing this to our attention.

 

We regret any inconvenience that may have been caused by our products. 

 

Regarding the issue experiencing, we have a couple of options available for you:

1. A replacement for the same product

2. A replacement within a similar price range (not higher than the price paid)

 

For the 2. opt., you can easily locate the product on Amazon or our official website by searching for our brand name and send us the link of the new product you want. 

 

In the meantime, to better analyze the issue you’re experiencing, could you please provide the following: 

 * A clear photo of the bottom of the motor so we can verify the SN and model number 

 • If only one motor is faulty, please provide one photo of the affected motor 

 • If both motors are faulty, kindly provide photos of both

 * The UDI (Unique Device Identifier) information located on the bottom of the box 

 

Below are some troubleshooting suggestions you may try in the meantime — we hope these steps are helpful to you:

For Weak Suction/No Suction 

 

Let's start with two quick tests:

• Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9 - you should feel a noticeable difference in strength.

• If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.

 

If the motor is working properly, here's how to check the accessories:

• Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction.

Video: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0

• Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.

• Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.

• Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.

 

We know troubleshooting can feel frustrating, and we're here to support you through this process. If these steps don't resolve the issue, photos of your pump motors (showing manufacturer details) and any parts from our official store would be very helpful.

(21:07:10) Patricia Mcpeake uploaded: IMG_9706.jpeg

URL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRE4RTBWB5JYPKK33P55AA9P/IMG_9706.jpeg

Type: image/jpeg

Size: 1905546

(21:07:30) Patricia Mcpeake: I no longer have the box for the UDI

(21:07:49) Patricia Mcpeake uploaded: IMG_9707.jpeg

URL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRE4T0MQ3HBA43X7GPN9RVMX/IMG_9707.jpeg

Type: image/jpeg

Size: 1788611

(21:08:03) Patricia Mcpeake: And i can’t scan the QR code because it’s like this

(21:09:32) Momcozy Dian: We apologize again for the inconvenience you've experienced and appreciate your patience.

 

If the issue still persists after completing the necessary troubleshooting steps, and you agree with the replacement, please send your recipient information in the following format:

 

Full name:

Street address:

City:

State/Province:

Country:

ZIP/Postal code:

Phone number:

Are you okay with us sending any available color currently in stock?

 

Once we receive your confirmation and shipping address, we will promptly arrange for the replacement to be sent to you.

(21:10:15) Patricia Mcpeake: I purchased it on Amazon and the order number is 171-6437999-7438716

(21:10:40) Momcozy Dian: I understand.

 

If the issue still persists after completing the necessary troubleshooting steps, and you agree with the replacement, please send your recipient information in the following format:

 

Full name:

Street address:

City:

State/Province:

Country:

ZIP/Postal code:

Phone number:

Are you okay with us sending any available color currently in stock?

 

Once we receive your confirmation and shipping address, we will promptly arrange for the replacement to be sent to you.

(21:12:22) Patricia Mcpeake: I’m not sure what the best solution would be at this point, so I wanted to ask for your advice. 

 As I mentioned before, one of the pumps from my original set stopped working properly and was replaced. The replacement has been working fine, but now the other original pump is also losing suction and no longer works properly. 

 This is really interrupting my pumping sessions because it’s taking almost double the time, and with a newborn that’s time I’m very tight on. Since this is now the second issue I’ve had with the original set, I’m wondering if it could possibly be a faulty batch or a recurring issue with this model. 

 Would you recommend replacing this pump as well, or would it make more sense to exchange it for a different breast pump in a similar price range? I’d really appreciate your recommendation on the best option moving forward. 

 Thank you very much for your help.

(21:14:19) Momcozy Dian: Thank you for taking the time to explain your situation so clearly, and I’m really sorry to hear you’re dealing with this again—especially with a newborn when your time is already so limited. I completely understand how disruptive it is when pumping sessions take longer than they should.

 

Based on what you’ve described, since this is now the second pump from your original M9 set experiencing suction issues, it does suggest there may be an issue with the original unit or wear beyond normal usage.

 

In terms of the best next step, here’s what I would recommend: 

 * If the replacement pump is working well, you can absolutely continue using it as your main unit.

 * For the second pump that is now losing suction, we can support a replacement for that unit if it’s still within warranty coverage.

 * If you’re finding recurring issues with the same model, we can also help guide you toward an alternative pump option that may better suit your routine and usage needs. 

 We truly want to make this easier for you, especially during such an important stage with your newborn, and we’ll make sure we find the best possible solution for you.

(21:18:37) Patricia Mcpeake: Okay. Then if you could please provide me with a replacement for the faulty one now. And if something happens again I will have a look at what other pump could be suitable. Thanks

(21:18:48) Patricia Mcpeake: Patricia Mcpeake Martin

(21:18:53) Patricia Mcpeake: Passeig de Sant Joan 80, 3-1 

(21:18:57) Patricia Mcpeake: 08009 

(21:19:01) Patricia Mcpeake: Barcelona 

(21:19:21) Patricia Mcpeake: My number is 655734952

(21:20:55) Momcozy Dian: Thank you for providing your information. We are pleased to inform you that we have requested a replacement to be sent to you. Our team will process the replacement order within 24–48 hours, and you can expect to receive the replacement item within 3-7 business day
...[truncated]

              

            

            

            

              

                #5 system
                2026-05-12T13:30:39Z
                chat_transcript
                ChatEndedEvent
                
              

              
无中文翻译文本

              

                英文原文 / 原始消息
                

              

            

            

            

              

                #6 internal
                2026-05-12T12:57:58Z
                native_messaging
                Comment
                Web User 6a032285d430d2153eb7eb98
              

              
与 Web 用户 6a032285d430d2153eb7eb98 的对话

              

                英文原文 / 原始消息
                
Conversation with Web User 6a032285d430d2153eb7eb98

              

            

            

            

              

                #7 system
                2026-05-12T12:57:58Z
                native_messaging
                ChatStartedEvent
                
              

              
无中文翻译文本

              

                英文原文 / 原始消息
                

              

            

            

        


        

          
全部自定义字段

          

            
field_id显示名 / 选项名value

            
32685292044825AMZamz


33749938239513milk pump::Momcozy::M9milk.pump_momcozy_m9_mobile.flow_


340294760514811* |m9  suction is very weak


34154549939865CPI::Weak suctioncpi__weak_suction

          

        


        

          
更多原始信息

          

            提取后的分类输入 JSON
            
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      "text": "(20:52:22) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(20:52:39) Web User 6a032285d430d2153eb7eb98: Other inquiries\n\n(20:52:45) Momcozy: Please tell us what you need help with.\n\n(20:52:56) Web User 6a032285d430d2153eb7eb98: Hi, I previously contacted support because one pump from my original set stopped turning on, and you kindly replaced that unit. The replacement is working well, but now the other original pump from the set is having issues with suction. It powers on and is fully charged, but the suction is very weak despite troubleshooting and checking all parts. Could you please advise on the next steps?\n\n(20:53:07) Momcozy: Could you please let me know the exact model or name of your Momcozy breast pump? This will help me give you the best and most accurate advice to get things working smoothly again!\n\n(20:53:21) Web User 6a032285d430d2153eb7eb98: M9\n\n(20:53:38) Momcozy: Let’s get your M9 pump back to its best! Here are some steps to try: \n\n * Make sure the pump is fully charged and set to the working or expression mode.\n\n * Test suction by covering the air outlet with your finger or holding a small strip of paper over the suction hole—if it flutters or you feel suction, the motor is working.\n\n * Double-check that all parts (valve, diaphragm, flange, milk bowl, etc.) are assembled correctly and nothing is missing.\n\n * Look for air leaks and check if any silicone parts are worn or misshapen—replace if needed.\n\n * Ensure the flange fits snugly and your nursing bra keeps the pump sealed.\n\n * Gradually increase suction to a comfortable, effective level.\n\n * Make sure tubing is dry and there’s no milk residue or water in the motor. \n\n If the issue continues, please reach out to customer support for more help!\n\n(20:54:54) Web User 6a032285d430d2153eb7eb98: It isn’t suctioning\n\n(20:55:02) Momcozy: Thank you so much for sharing those details! To help me figure out what’s going on, could you let me know if you’ve noticed any unusual lights, sounds, smells, leaks, or error codes when your pump is running? Also, does the suction change at all when you adjust the settings or switch between different modes? Your feedback will really help me assist you better!\n\n(20:56:01) Web User 6a032285d430d2153eb7eb98: The noise changes, but it just doesn’t suction at all. All the lights work, it switches on as normal but it doesn’t suction\n\n(20:56:13) Momcozy: Thanks for sharing those details! Let’s try a few things to get your M9 pump working: \n\n * Remove all accessories, turn on the motor, set it to expression mode, and place a small strip of paper over the suction hole. If the paper flutters, the motor is producing suction—try increasing the suction level.\n\n * If the motor seems fine, check all accessories for damage, especially the duckbill valve and diaphragm.\n\n * Make sure every part is assembled correctly and sealed tightly, with nothing missing.\n\n * Double-check your flange size and fit—gaps can cause air leaks.\n\n * Ensure the pump is fully charged and try higher suction settings.\n\n * Look for milk or water inside the pump or any sour smell. \n\n If it’s still not working, please contact customer support with your findings!\n\n(20:56:23) Momcozy: After trying those steps, did you notice any damage to your accessories, or is the suction issue still happening? Or has everything started working properly again? Let me know how things are going so I can help you further!\n\n(20:57:27) Web User 6a032285d430d2153eb7eb98: I already tried all of that and it’s not suctioning\n\n(20:57:33) Momcozy: Could you please let me know your name and email address?\n\n(20:57:50) Web User 6a032285d430d2153eb7eb98: name: Patricia Mcpeake\n\nemail: patriciamcpeake@hotmail.com\n\n(20:57:57) Momcozy: Transferring to a human agent, please wait... \n\n Meanwhile, please prepare the following information, which will help us quickly locate and address your issue. (If you have already provided it, please ignore.): \n\n 1. Please provide your order number and the purchasing platform. \n\n 2. Please provide the unique device identifier (UDI) at the bottom of the product packaging box. You can scan the QR code next to the production date and serial number (SN) on the packaging box to obtain the UDI. If the packaging box has been discarded or there is no UDI label, you can also scan the QR code at the bottom of the device to obtain the product serial number (SN). \n\n 3. Please provide clear photos or short videos to demonstrate the problem.\n\n(21:00:04) Momcozy Dian: Hello, \n\n \n\nWe appreciate your time bringing this to our attention.\n\n \n\nWe regret any inconvenience that may have been caused by our products. \n\n \n\nRegarding the issue experiencing, we have a couple of options available for you:\n\n1. A replacement for the same product\n\n2. A replacement within a similar price range (not higher than the price paid)\n\n \n\nFor the 2. opt., you can easily locate the product on Amazon or our official website by searching for our brand name and send us the link of the new product you want. \n\n \n\nIn the meantime, to better analyze the issue you’re experiencing, could you please provide the following: \n\n * A clear photo of the bottom of the motor so we can verify the SN and model number \n\n • If only one motor is faulty, please provide one photo of the affected motor \n\n • If both motors are faulty, kindly provide photos of both\n\n * The UDI (Unique Device Identifier) information located on the bottom of the box \n\n \n\nBelow are some troubleshooting suggestions you may try in the meantime — we hope these steps are helpful to you:\n\nFor Weak Suction/No Suction \n\n \n\nLet's start with two quick tests:\n\n• Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9 - you should feel a noticeable difference in strength.\n\n• If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.\n\n \n\nIf the motor is working properly, here's how to check the accessories:\n\n• Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction.\n\nVideo: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\n\n• Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n\n• Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n\n• Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.\n\n \n\nWe know troubleshooting can feel frustrating, and we're here to support you through this process. If these steps don't resolve the issue, photos of your pump motors (showing manufacturer details) and any parts from our official store would be very helpful.\n\n(21:07:10) Patricia Mcpeake uploaded: IMG_9706.jpeg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRE4RTBWB5JYPKK33P55AA9P/IMG_9706.jpeg\n\nType: image/jpeg\n\nSize: 1905546\n\n(21:07:30) Patricia Mcpeake: I no longer have the box for the UDI\n\n(21:07:49) Patricia Mcpeake uploaded: IMG_9707.jpeg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRE4T0MQ3HBA43X7GPN9RVMX/IMG_9707.jpeg\n\nType: image/jpeg\n\nSize: 1788611\n\n(21:08:03) Patricia Mcpeake: And i can’t scan the QR code because it’s like this\n\n(21:09:32) Momcozy Dian: We apologize again for the inconvenience you've experienced and appreciate your patience.\n\n \n\nIf the issue still persists after completing the necessary troubleshooting steps, and you agree with the replacement, please send your recipient information in the following format:\n\n \n\nFull name:\n\nStreet address:\n\nCity:\n\nState/Province:\n\nCountry:\n\nZIP/Postal code:\n\nPhone number:\n\nAre you okay with us sending any available color currently in stock?\n\n \n\nOnce we receive your confirmation and shipping address, we will promptly arrange for the replacement to be sent to you.\n\n(21:10:15) Patricia Mcpeake: I purchased it on Amazon and the order number is 171-6437999-7438716\n\n(21:10:40) Momcozy Dian: I understand.\n\n \n\nIf the issue still persists after completing the necessary troubleshooting steps, and you agree with the replacement, please send your recipient information in the following format:\n\n \n\nFull name:\n\nStreet address:\n\nCity:\n\nState/Province:\n\nCountry:\n\nZIP/Postal code:\n\nPhone number:\n\nAre you okay with us sending any available color currently in stock?\n\n \n\nOnce we receive your confirmation and shipping address, we will promptly arrange for the replacement to be sent to you.\n\n(21:12:22) Patricia Mcpeake: I’m not sure what the best solution would be at this point, so I wanted to ask for your advice. \n\n As I mentioned before, one of the pumps from my original set stopped working properly and was replaced. The replacement has been working fine, but now the other original pump is also losing suction and no longer works properly. \n\n This is really interrupting my pumping sessions because it’s taking almost double the time, and with a newborn that’s time I’m very tight on. Since this is now the second issue I’ve had with the original set, I’m wondering if it could possibly be a faulty batch or a recurring issue with this model. \n\n Would you recommend replacing this pump as well, or would it make more sense to exchange it for a different breast pump in a similar price range? I’d really appreciate your recommendation on the best option moving forward. \n\n Thank you very much for your help.\n\n(21:14:19) Momcozy Dian: Thank you for taking the time to explain your situation so clearly, and I’m really sorry to hear you’re dealing with this again—especially with a newborn when your time is already so limited. I completely understand how disruptive it is when pumping sessions take longer than they should.\n\n \n\nBased on what you’ve described, since this is now the second pump from your original M9 set experiencing suction issues, it does suggest there may be an issue with the original unit or wear beyond normal usage.\n\n \n\nIn terms of the best next step, here’s what I would recommend: \n\n * If the replacement pump is working well, you can absolutely continue using it as your main unit.\n\n * For the second pump that is now losing suction, we can support a replacement for that unit if it’s still within warranty coverage.\n\n * If you’re finding recurring issues with the same model, we can also help guide you toward an alternative pump option that may better suit your routine and usage needs. \n\n We truly want to make this easier for you, especially during such an important stage with your newborn, and we’ll make sure we find the best possible solution for you.\n\n(21:18:37) Patricia Mcpeake: Okay. Then if you could please provide me with a replacement for the faulty one now. And if something happens again I will have a look at what other pump could be suitable. Thanks\n\n(21:18:48) Patricia Mcpeake: Patricia Mcpeake Martin\n\n(21:18:53) Patricia Mcpeake: Passeig de Sant Joan 80, 3-1 \n\n(21:18:57) Patricia Mcpeake: 08009 \n\n(21:19:01) Patricia Mcpeake: Barcelona \n\n(21:19:21) Patricia Mcpeake: My number is 655734952\n\n(21:20:55) Momcozy Dian: Thank you for providing your information. We are pleased to inform you that we have requested a replacement to be sent to you. Our team will process the replacement order within 24–48 hours, and you can expect to receive the replacement item within 3-7 business day\n...[truncated]"
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      "translated_text": "(20:52:22) Momcozy: 您好，欢迎来到 Momcozy。请选择您需要的支持类型。\n\nIBCLC（哺乳咨询和母婴健康护理）、BABYMONITOR (BM03/BM04) 固件更新、产品和活动咨询、订单状态和物流问题、售后服务、其他咨询\n\n(20:52:39) Web 用户 6a032285d430d2153eb7eb98: 其他咨询\n\n(20:52:45) Momcozy: 请告诉我们您需要什么帮助。\n\n(20:52:56) Web 用户 6a032285d430d2153eb7eb98: 嗨，我之前联系过客服，因为我原来那套吸奶器中的一个无法开机了，你们好心地为我更换了那个部件。更换的部件运行良好，但现在那一套中另一个原始的吸奶器出现了吸力问题。它可以开机且电量充足，但尽管进行了排查并检查了所有部件，吸力仍然非常微弱。您能建议一下下一步该怎么做吗？\n\n(20:53:07) Momcozy: 能否请您告知您的 Momcozy 吸奶器的具体型号或名称？这将帮助我为您提供最准确的建议，让设备恢复正常运行！\n\n(20:53:21) Web 用户 6a032285d430d2153eb7eb98: M9\n\n(20:53:38) Momcozy: 让我们尝试让您的 M9 吸奶器恢复最佳状态！您可以尝试以下步骤：\n\n* 确保吸奶器电量充足，并设置为工作或催乳（expression）模式。\n* 用手指遮住出气口，或者将一小条纸放在吸孔上方测试吸力——如果纸片抖动或您感觉到吸力，说明电机正在工作。\n* 仔细检查所有部件（单向阀、隔膜、喇叭罩、集奶杯等）是否安装正确且无遗漏。\n* 检查漏气情况，并检查任何硅胶部件是否磨损或变形——如有需要请更换。\n* 确保喇叭罩贴合紧密，且哺乳内衣能保持吸奶器密封。\n* 逐渐将吸力增加到舒适且有效的水平。\n* 确保管路干燥，电机内没有母乳残留或水。\n\n如果问题仍然存在，请联系客户支持寻求更多帮助！\n\n(20:54:54) Web 用户 6a032285d430d2153eb7eb98: 它没有吸力。\n\n(20:55:02) Momcozy: 非常感谢您分享这些细节！为了帮我查明原因，请问在吸奶器运行时，您是否注意到任何异常的灯光、声音、气味、泄漏或错误代码？另外，当您调整设置或切换不同模式时，吸力会有变化吗？您的反馈将帮助我更好地为您提供协助！\n\n(20:56:01) Web 用户 6a032285d430d2153eb7eb98: 噪音有变化，但完全没有吸力。所有的灯都亮，开机正常，但就是没有吸力。\n\n(20:56:13) Momcozy: 感谢分享这些细节！让我们尝试一些步骤来让您的 M9 吸奶器工作：\n\n* 取下所有配件，打开电机，将其设置为催乳（expression）模式，并在一小条纸放在吸孔上。如果纸片抖动，说明电机产生了吸力——请尝试提高吸力等级。\n* 如果电机看起来正常，请检查所有配件是否有损坏，特别是鸭嘴阀和隔膜。\n* 确保每个部件都安装正确并密封严密，没有遗漏任何东西。\n* 仔细检查您的喇叭罩尺寸和贴合度——间隙会导致漏气。\n* 确保吸奶器电量充足，并尝试更高的吸力设置。\n* 检查吸奶器内部是否有奶水或水，或者是否有酸味。\n\n如果仍然无法工作，请带着您的发现联系客户支持！\n\n(20:56:23) Momcozy: 尝试这些步骤后，您有注意到配件损坏吗？或者吸力问题依然存在？还是说一切都已经恢复正常了？请告诉我进展情况，以便我进一步帮助您！\n\n(20:57:27) Web 用户 6a032285d430d2153eb7eb98: 我已经试过了所有这些方法，它还是没有吸力。\n\n(20:57:33) Momcozy: 请问您的姓名和电子邮件地址是多少？\n\n(20:57:50) Web 用户 6a032285d430d2153eb7eb98: 姓名: Patricia Mcpeake\n\n电子邮件: patriciamcpeake@hotmail.com\n\n(20:57:57) Momcozy: 正在为您转接到人工客服，请稍候...\n\n同时，请准备以下信息，这将帮助我们快速定位并解决您的问题。（如果您已经提供过，请忽略）：\n\n1. 请提供您的订单号和购买平台。\n\n2. 请提供产品包装盒底部的唯一设备标识符（UDI）。您可以扫描包装盒上生产日期和序列号（SN）旁边的二维码获取 UDI。如果包装盒已丢弃或没有 UDI 标签，您也可以扫描设备底部的二维码获取产品序列号（SN）。\n\n3. 请提供清晰的照片或短视频来演示问题。\n\n(21:00:04) Momcozy Dian: 您好，感谢您抽出时间向我们反馈此问题。对于我们的产品给您带来的任何不便，我们深表歉意。针对您遇到的问题，我们为您提供以下几种方案：\n1. 更换同款产品\n2. 更换类似价格范围内的产品（不高于已支付的价格）\n\n对于方案 2，您可以通过搜索我们的品牌名称在亚马逊或我们的官方网站上轻松找到产品，并向我们发送您想要的新产品的链接。\n\n同时，为了更好地分析您遇到的问题，能否请您提供以下信息：\n* 电机底部的清晰照片，以便我们核实 SN 码和型号\n• 如果只有一个电机故障，请提供一张受影响电机的照片\n• 如果两个电机都故障，请提供两者的照片\n* 包装盒底部的 UDI（唯一设备标识符）信息\n\n以下是一些您可以尝试的故障排除建议，希望对您有所帮助：\n针对吸力弱/无吸力：\n让我们从两个快速测试开始：\n• 请将电机从集奶杯上拆下。将拇指放在电机的吸气口上，并测试 1 级和 9 级的吸力——您应该能感觉到明显的强度差异。\n• 如果您有两个吸奶器，请尝试在收集杯之间调换电机。这有助于确定问题是出在电机还是配件上。\n\n如果电机工作正常，请按以下步骤检查配件：\n• 检查密封：请确保硅胶隔膜和阀门安装正确且无损坏。您可以参考我们的教学视频进行操作。有时只需重新安装喇叭罩和配件即可恢复正常吸力。\n视频：https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\n• 考虑配件寿命：硅胶部件会随着时间的推移自然磨损。为了获得最佳性能，我们建议每 1-3 个月更换一次。为确保兼容性，我们建议从我们的官方商店购买。\n• 检查贴合度：随着身体的变化，您对喇叭罩的需求也可能发生变化。在乳头勃起时测量尺寸有助于确保您使用最舒适且有效的尺寸。\n• 确保正确佩戴：支撑性好、全覆盖的哺乳内衣有助于保持稳固密封。使用过程中确保喇叭罩与乳房齐平贴合。\n\n我们知道故障排查可能会让人沮丧，我们在这里支持您度过这个过程。如果这些步骤无法解决问题，请提供您的吸奶器电机照片（显示制造商详情）以及任何购自我们官方商店的配件照片，这将非常有帮助。\n\n(21:07:10) Patricia Mcpeake 上传了：IMG_9706.jpeg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRE4RTBWB5JYPKK33P55AA9P/IMG_9706.jpeg\n类型: image/jpeg\n大小: 1905546\n\n(21:07:30) Patricia Mcpeake: 我已经没有包装盒了，找不到 UDI。\n\n(21:07:49) Patricia Mcpeake 上传了：IMG_9707.jpeg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRE4T0MQ3HBA43X7GPN9RVMX/IMG_9707.jpeg\n类型: image/jpeg\n大小: 1788611\n\n(21:08:03) Patricia Mcpeake: 另外我没法扫描二维码，因为它变成这样了。\n\n(21:09:32) Momcozy Dian: 再次为您遇到的不便表示歉意，感谢您的耐心配合。如果在完成必要的故障排除步骤后问题仍然存在，并且您同意更换，请按以下格式发送您的收件人信息：\n\n全名：\n街道地址：\n城市：\n州/省：\n国家：\n邮政编码：\n电话号码：\n您是否可以接受我们发送目前有现货的任何颜色？\n\n一旦我们收到您的确认和邮寄地址，我们将立即为您安排发送更换物品。\n\n(21:10:15) Patricia Mcpeake: 我是在亚马逊购买的，订单号是 171-6437999-7438716。\n\n(21:10:40) Momcozy Dian: 明白了。如果在完成必要的故障排除步骤后问题仍然存在，并且您同意更换，请按以下格式发送您的收件人信息：\n\n全名：\n街道地址：\n城市：\n州/省：\n国家：\n邮政编码：\n电话号码：\n您是否可以接受我们发送目前有现货的任何颜色？\n\n一旦我们收到您的确认和邮寄地址，我们将立即为您安排发送更换物品。\n\n(21:12:22) Patricia Mcpeake: 我不确定目前最好的解决方案是什么，所以我想征求您的建议。如前所述，我原来那套吸奶器中的一个已经出现故障并被更换了。那个更换的目前运行良好，但现在原来那套里的另一个也正在失去吸力，无法正常工作了。这真的打断了我的吸奶计划，因为现在要花近两倍的时间，而对于一个有新生儿（newborn）的人来说，我的时间非常宝贵。既然这是我在原始套装中遇到的第二个问题了，我在想这是否可能是批次缺陷或者是这个型号的反复出现的问题。您是建议也更换这个吸奶器呢，还是换一个价位相似的其他款吸奶器更有意义？我非常希望能听到您对最佳方案的建议。非常感谢您的帮助。\n\n(21:14:19) Momcozy Dian: 感谢您抽出时间如此清晰地解释您的情况，得知您再次遇到这种情况我深感抱歉——尤其是在您带着新生儿、时间如此受限的时候。我完全理解吸奶时间过长是多么令人困扰。根据您的描述，既然您原始 M9 套装中的第二个电机也出现了吸力问题，这确实表明原始单元可能存在问题，或者超出了正常使用的磨损。关于下一步的最佳方案，我的建议如下：\n* 如果更换的那个吸奶器工作良好，您绝对可以继续将其作为主要设备使用。\n* 对于现在失去吸力的第二个吸奶器，如果仍在保修范围内，我们可以为您提供该部件的更换。\n* 如果您发现同一型号反复出现问题，我们也可以引导您选择可能更适合您的日常生活和使用需求的其他吸奶器选项。我们真心希望能让您的这段特殊时期（新生儿阶段）变得更轻松，我们会确保为您找到最佳的解决方案。\n\n(21:18:37) Patricia Mcpeake: 好的。那请先为我现在这个故障的提供更换件。如果之后再出问题，我会再看看其他哪款吸奶器更合适。谢谢。\n\n(21:18:48) Patricia Mcpeake: Patricia Mcpeake Martin\n\n(21:18:53) Patricia Mcpeake: Passeig de Sant Joan 80, 3-1\n\n(21:18:57) Patricia Mcpeake: 08009\n\n(21:19:01) Patricia Mcpeake: Barcelona\n\n(21:19:21) Patricia Mcpeake: 我的号码是 655734952\n\n(21:20:55) Momcozy Dian: 感谢您提供的信息。我们很高兴地通知您，我们已提交了更换申请。我们的团队将在 24-48 小时内处理更换订单，预计您将在 3-7 个工作日内收到更换物品。"
    },
    {
      "conversation_id": "57851067493017",
      "created_at": "2026-05-12T13:30:39Z",
      "sender_type": "system",
      "author_name": "",
      "channel": "chat_transcript",
      "translated_text": ""
    },
    {
      "conversation_id": "57850220986137",
      "created_at": "2026-05-12T12:57:58Z",
      "sender_type": "internal",
      "author_name": "Web User 6a032285d430d2153eb7eb98",
      "channel": "native_messaging",
      "translated_text": "与 Web 用户 6a032285d430d2153eb7eb98 的对话"
    },
    {
      "conversation_id": "57850220986009",
      "created_at": "2026-05-12T12:57:58Z",
      "sender_type": "system",
      "author_name": "",
      "channel": "native_messaging",
      "translated_text": ""
    }
  ],
  "chinese_reading_text": "【标题】：与 Patricia 的对话\n【既有分类】：吸力弱\n【产品/渠道】：milk pump::Momcozy::M9 / Agent\n【客服备注】：1* | m9 吸力非常弱\n【描述】：与 Web 用户 6a032285d430d2153eb7eb98 的对话\n【会话详情】：\n(2026-05-12 12:57:58) [internal] Web User: 与 Web 用户 6a032285d430d2153eb7eb98 的对话\n(2026-05-12 13:30:39) [system] 聊天记录汇总：\n- 用户反馈购买的 M9 套装中，第一个电机之前坏了已更换，现在第二个原始电机也出现吸力微弱问题。\n- 用户已尝试所有故障排除步骤（包括纸条测试、检查配件密封等），但依然无效。\n- 亚马逊订单号：171-6437999-7438716。\n- 用户担心该型号有批次性问题，咨询是换同款还是换新型号。考虑到照顾新生儿时间紧迫，最终决定先更换同款电机。\n- 用户信息：Patricia Mcpeake Martin, Passeig de Sant Joan 80, 3-1, 08009, Barcelona, Spain. 电话: 655734952。\n- 客服 Dian 已安排换货申请，预计 3-7 个工作日送达。",
  "translation_notes": [
    "消息 4 是完整的聊天记录转录，已按时间线逐条翻译。",
    "收件地址位于西班牙巴塞罗那，已保留原始地址格式以确保物流准确性。"
  ]
}

          

          

            ticket_raw_json
            
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      "value": "1* |m9  suction is very weak"
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  "ticket_id": 1251404,
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  "created": "2026-05-12T12:57:58Z",
  "subject": "Conversation with Patricia",
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  "ticket": {
    "id": 1251404,
    "subject": "Conversation with Patricia",
    "description": "Conversation with Web User 6a032285d430d2153eb7eb98",
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    "status": "solved",
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    "last_comment": {
      "id": 57851067493145,
      "body": "(20:52:22) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(20:52:39) Web User 6a032285d430d2153eb7eb98: Other inquiries\n\n(20:52:45) Momcozy: Please tell us what you need help with.\n\n(20:52:56) Web User 6a032285d430d2153eb7eb98: Hi, I previously contacted support because one pump from my original set stopped turning on, and you kindly replaced that unit. The replacement is working well, but now the other original pump from the set is having issues with suction. It powers on and is fully charged, but the suction is very weak despite troubleshooting and checking all parts. Could you please advise on the next steps?\n\n(20:53:07) Momcozy: Could you please let me know the exact model or name of your Momcozy breast pump? This will help me give you the best and most accurate advice to get things working smoothly again!\n\n(20:53:21) Web User 6a032285d430d2153eb7eb98: M9\n\n(20:53:38) Momcozy: Let’s get your M9 pump back to its best! Here are some steps to try: \n\n  * Make sure the pump is fully charged and set to the working or expression mode.\n\n * Test suction by covering the air outlet with your finger or holding a small strip of paper over the suction hole—if it flutters or you feel suction, the motor is working.\n\n * Double-check that all parts (valve, diaphragm, flange, milk bowl, etc.) are assembled correctly and nothing is missing.\n\n * Look for air leaks and check if any silicone parts are worn or misshapen—replace if needed.\n\n * Ensure the flange fits snugly and your nursing bra keeps the pump sealed.\n\n * Gradually increase suction to a comfortable, effective level.\n\n * Make sure tubing is dry and there’s no milk residue or water in the motor. \n\n If the issue continues, please reach out to customer support for more help!\n\n(20:54:54) Web User 6a032285d430d2153eb7eb98: It isn’t suctioning\n\n(20:55:02) Momcozy: Thank you so much for sharing those details! To help me figure out what’s going on, could you let me know if you’ve noticed any unusual lights, sounds, smells, leaks, or error codes when your pump is running? Also, does the suction change at all when you adjust the settings or switch between different modes? Your feedback will really help me assist you better!\n\n(20:56:01) Web User 6a032285d430d2153eb7eb98: The noise changes, but it just doesn’t suction at all. All the lights work, it switches on as normal but it doesn’t suction\n\n(20:56:13) Momcozy: Thanks for sharing those details! Let’s try a few things to get your M9 pump working: \n\n  * Remove all accessories, turn on the motor, set it to expression mode, and place a small strip of paper over the suction hole. If the paper flutters, the motor is producing suction—try increasing the suction level.\n\n * If the motor seems fine, check all accessories for damage, especially the duckbill valve and diaphragm.\n\n * Make sure every part is assembled correctly and sealed tightly, with nothing missing.\n\n * Double-check your flange size and fit—gaps can cause air leaks.\n\n * Ensure the pump is fully charged and try higher suction settings.\n\n * Look for milk or water inside the pump or any sour smell. \n\n If it’s still not working, please contact customer support with your findings!\n\n(20:56:23) Momcozy: After trying those steps, did you notice any damage to your accessories, or is the suction issue still happening? Or has everything started working properly again? Let me know how things are going so I can help you further!\n\n(20:57:27) Web User 6a032285d430d2153eb7eb98: I already tried all of that and it’s not suctioning\n\n(20:57:33) Momcozy: Could you please let me know your name and email address?\n\n(20:57:50) Web User 6a032285d430d2153eb7eb98: name: Patricia Mcpeake\n\nemail: patriciamcpeake@hotmail.com\n\n(20:57:57) Momcozy: Transferring to a human agent, please wait... \n\n Meanwhile, please prepare the following information, which will help us quickly locate and address your issue. (If you have already provided it, please ignore.): \n\n  1. Please provide your order number and the purchasing platform. \n\n  2. Please provide the unique device identifier (UDI) at the bottom of the product packaging box. You can scan the QR code next to the production date and serial number (SN) on the packaging box to obtain the UDI. If the packaging box has been discarded or there is no UDI label, you can also scan the QR code at the bottom of the device to obtain the product serial number (SN). \n\n  3. Please provide clear photos or short videos to demonstrate the problem.\n\n(21:00:04) Momcozy Dian: Hello, \n\n \n\nWe appreciate your time bringing this to our attention.\n\n \n\nWe regret any inconvenience that may have been caused by our products. \n\n \n\nRegarding the issue experiencing, we have a couple of options available for you:\n\n1. A replacement for the same product\n\n2. A replacement within a similar price range (not higher than the price paid)\n\n \n\nFor the 2. opt., you can easily locate the product on Amazon or our official website by searching for our brand name and send us the link of the new product you want. \n\n \n\nIn the meantime, to better analyze the issue you’re experiencing, could you please provide the following: \n\n  * A clear photo of the bottom of the motor so we can verify the SN and model number \n\n   • If only one motor is faulty, please provide one photo of the affected motor \n\n   • If both motors are faulty, kindly provide photos of both\n\n * The UDI (Unique Device Identifier) information located on the bottom of the box  \n\n  \n\nBelow are some troubleshooting suggestions you may try in the meantime — we hope these steps are helpful to you:\n\nFor Weak Suction/No Suction \n\n \n\nLet's start with two quick tests:\n\n• Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9 - you should feel a noticeable difference in strength.\n\n• If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.\n\n \n\nIf the motor is working properly, here's how to check the accessories:\n\n• Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction.\n\nVideo: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\n\n• Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n\n• Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n\n• Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.\n\n \n\nWe know troubleshooting can feel frustrating, and we're here to support you through this process. If these steps don't resolve the issue, photos of your pump motors (showing manufacturer details) and any parts from our official store would be very helpful.\n\n(21:07:10) Patricia Mcpeake uploaded: IMG_9706.jpeg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRE4RTBWB5JYPKK33P55AA9P/IMG_9706.jpeg\n\nType: image/jpeg\n\nSize: 1905546\n\n(21:07:30) Patricia Mcpeake: I no longer have the box for the UDI\n\n(21:07:49) Patricia Mcpeake uploaded: IMG_9707.jpeg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRE4T0MQ3HBA43X7GPN9RVMX/IMG_9707.jpeg\n\nType: image/jpeg\n\nSize: 1788611\n\n(21:08:03) Patricia Mcpeake: And i can’t scan the QR code because it’s like this\n\n(21:09:32) Momcozy Dian: We apologize again for the inconvenience you've experienced and appreciate your patience.\n\n \n\nIf the issue still persists after completing the necessary troubleshooting steps, and you agree with the replacement, please send your recipient information in the following format:\n\n \n\nFull name:\n\nStreet address:\n\nCity:\n\nState/Province:\n\nCountry:\n\nZIP/Postal code:\n\nPhone number:\n\nAre you okay with us sending any available color currently in stock?\n\n \n\nOnce we receive your confirmation and shipping address, we will promptly arrange for the replacement to be sent to you.\n\n(21:10:15) Patricia Mcpeake: I purchased it on Amazon and the order number is 171-6437999-7438716\n\n(21:10:40) Momcozy Dian: I understand.\n\n \n\nIf the issue still persists after completing the necessary troubleshooting steps, and you agree with the replacement, please send your recipient information in the following format:\n\n \n\nFull name:\n\nStreet address:\n\nCity:\n\nState/Province:\n\nCountry:\n\nZIP/Postal code:\n\nPhone number:\n\nAre you okay with us sending any available color currently in stock?\n\n \n\nOnce we receive your confirmation and shipping address, we will promptly arrange for the replacement to be sent to you.\n\n(21:12:22) Patricia Mcpeake: I’m not sure what the best solution would be at this point, so I wanted to ask for your advice. \n\n As I mentioned before, one of the pumps from my original set stopped working properly and was replaced. The replacement has been working fine, but now the other original pump is also losing suction and no longer works properly. \n\n This is really interrupting my pumping sessions because it’s taking almost double the time, and with a newborn that’s time I’m very tight on. Since this is now the second issue I’ve had with the original set, I’m wondering if it could possibly be a faulty batch or a recurring issue with this model. \n\n Would you recommend replacing this pump as well, or would it make more sense to exchange it for a different breast pump in a similar price range? I’d really appreciate your recommendation on the best option moving forward. \n\n Thank you very much for your help.\n\n(21:14:19) Momcozy Dian: Thank you for taking the time to explain your situation so clearly, and I’m really sorry to hear you’re dealing with this again—especially with a newborn when your time is already so limited. I completely understand how disruptive it is when pumping sessions take longer than they should.\n\n \n\nBased on what you’ve described, since this is now the second pump from your original M9 set experiencing suction issues, it does suggest there may be an issue with the original unit or wear beyond normal usage.\n\n \n\nIn terms of the best next step, here’s what I would recommend: \n\n  * If the replacement pump is working well, you can absolutely continue using it as your main unit.\n\n * For the second pump that is now losing suction, we can support a replacement for that unit if it’s still within warranty coverage.\n\n * If you’re finding recurring issues with the same model, we can also help guide you toward an alternative pump option that may better suit your routine and usage needs. \n\n We truly want to make this easier for you, especially during such an important stage with your newborn, and we’ll make sure we find the best possible solution for you.\n\n(21:18:37) Patricia Mcpeake: Okay. Then if you could please provide me with a replacement for the faulty one now. And if something happens again I will have a look at what other pump could be suitable. Thanks\n\n(21:18:48) Patricia Mcpeake: Patricia Mcpeake Martin\n\n(21:18:53) Patricia Mcpeake: Passeig de Sant Joan 80, 3-1 \n\n(21:18:57) Patricia Mcpeake: 08009 \n\n(21:19:01) Patricia Mcpeake: Barcelona \n\n(21:19:21) Patricia Mcpeake: My number is 655734952\n\n(21:20:55) Momcozy Dian: Thank you for providing your information. We are pleased to inform you that we have requested a replacement to be sent to you. Our team will process the replacement order within 24–48 hours, and you can expect to receive the replacement item within 3-7 business days from the shipping date.\n\n \n\nIf you do not receive the replacement item within the expected timeframe, please don't hesitate to contact us, and we will be happy to provide you with the tracking number to help you locate your package.\n\n(21:25:02) Patricia Mcpeake: Okay thanks \n\n(21:25:55) Momcozy Dian: You’re very welcome! 😊If you still need any assistance or have further questions, please don’t hesitate to reach out again— we’ll be more than happy to help you.\n\n \n\nThank you for connecting with Momcozy, and we wish you a wonderful day ahead!\n\n \n\n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
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      "body": "(20:52:22) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(20:52:39) Web User 6a032285d430d2153eb7eb98: Other inquiries\n(20:52:45) Momcozy: Please tell us what you need help with.\n(20:52:56) Web User 6a032285d430d2153eb7eb98: Hi, I previously contacted support because one pump from my original set stopped turning on, and you kindly replaced that unit. The replacement is working well, but now the other original pump from the set is having issues with suction. It powers on and is fully charged, but the suction is very weak despite troubleshooting and checking all parts. Could you please advise on the next steps?\n(20:53:07) Momcozy: Could you please let me know the exact model or name of your Momcozy breast pump? This will help me give you the best and most accurate advice to get things working smoothly again!\n(20:53:21) Web User 6a032285d430d2153eb7eb98: M9\n(20:53:38) Momcozy: Let’s get your M9 pump back to its best! Here are some steps to try:\n\n * Make sure the pump is fully charged and set to the working or expression mode.\n * Test suction by covering the air outlet with your finger or holding a small strip of paper over the suction hole—if it flutters or you feel suction, the motor is working.\n * Double-check that all parts (valve, diaphragm, flange, milk bowl, etc.) are assembled correctly and nothing is missing.\n * Look for air leaks and check if any silicone parts are worn or misshapen—replace if needed.\n * Ensure the flange fits snugly and your nursing bra keeps the pump sealed.\n * Gradually increase suction to a comfortable, effective level.\n * Make sure tubing is dry and there’s no milk residue or water in the motor.\n\nIf the issue continues, please reach out to customer support for more help!\n(20:54:54) Web User 6a032285d430d2153eb7eb98: It isn’t suctioning\n(20:55:02) Momcozy: Thank you so much for sharing those details! To help me figure out what’s going on, could you let me know if you’ve noticed any unusual lights, sounds, smells, leaks, or error codes when your pump is running? Also, does the suction change at all when you adjust the settings or switch between different modes? Your feedback will really help me assist you better!\n(20:56:01) Web User 6a032285d430d2153eb7eb98: The noise changes, but it just doesn’t suction at all. All the lights work, it switches on as normal but it doesn’t suction\n(20:56:13) Momcozy: Thanks for sharing those details! Let’s try a few things to get your M9 pump working:\n\n * Remove all accessories, turn on the motor, set it to expression mode, and place a small strip of paper over the suction hole. If the paper flutters, the motor is producing suction—try increasing the suction level.\n * If the motor seems fine, check all accessories for damage, especially the duckbill valve and diaphragm.\n * Make sure every part is assembled correctly and sealed tightly, with nothing missing.\n * Double-check your flange size and fit—gaps can cause air leaks.\n * Ensure the pump is fully charged and try higher suction settings.\n * Look for milk or water inside the pump or any sour smell.\n\nIf it’s still not working, please contact customer support with your findings!\n(20:56:23) Momcozy: After trying those steps, did you notice any damage to your accessories, or is the suction issue still happening? Or has everything started working properly again? Let me know how things are going so I can help you further!\n(20:57:27) Web User 6a032285d430d2153eb7eb98: I already tried all of that and it’s not suctioning\n(20:57:33) Momcozy: Could you please let me know your name and email address?\n(20:57:50) Web User 6a032285d430d2153eb7eb98: name: Patricia Mcpeake\nemail: patriciamcpeake@hotmail.com\n(20:57:57) Momcozy: Transferring to a human agent, please wait...\n\nMeanwhile, please prepare the following information, which will help us quickly locate and address your issue. (If you have already provided it, please ignore.):\n\n 1. Please provide your order number and the purchasing platform.\n\n 2. Please provide the unique device identifier (UDI) at the bottom of the product packaging box. You can scan the QR code next to the production date and serial number (SN) on the packaging box to obtain the UDI. If the packaging box has been discarded or there is no UDI label, you can also scan the QR code at the bottom of the device to obtain the product serial number (SN).\n\n 3. Please provide clear photos or short videos to demonstrate the problem.\n(21:00:04) Momcozy Dian: Hello, \n \nWe appreciate your time bringing this to our attention.\n \nWe regret any inconvenience that may have been caused by our products. \n \nRegarding the issue experiencing, we have a couple of options available for you:\n1. A replacement for the same product\n2. A replacement within a similar price range (not higher than the price paid)\n \nFor the 2. opt., you can easily locate the product on Amazon or our official website by searching for our brand name and send us the link of the new product you want. \n \nIn the meantime, to better analyze the issue you’re experiencing, could you please provide the following:\n\n * A clear photo of the bottom of the motor so we can verify the SN and model number \n   • If only one motor is faulty, please provide one photo of the affected motor \n   • If both motors are faulty, kindly provide photos of both\n * The UDI (Unique Device Identifier) information located on the bottom of the box \n\n \nBelow are some troubleshooting suggestions you may try in the meantime — we hope these steps are helpful to you:\nFor Weak Suction/No Suction \n \nLet's start with two quick tests:\n• Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9 - you should feel a noticeable difference in strength.\n• If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.\n \nIf the motor is working properly, here's how to check the accessories:\n• Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction.\nVideo: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\n• Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n• Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n• Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.\n \nWe know troubleshooting can feel frustrating, and we're here to support you through this process. If these steps don't resolve the issue, photos of your pump motors (showing manufacturer details) and any parts from our official store would be very helpful.\n(21:07:10) Patricia Mcpeake uploaded: IMG_9706.jpeg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRE4RTBWB5JYPKK33P55AA9P/IMG_9706.jpeg\nType: image/jpeg\nSize: 1905546\n(21:07:30) Patricia Mcpeake: I no longer have the box for the UDI\n(21:07:49) Patricia Mcpeake uploaded: IMG_9707.jpeg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRE4T0MQ3HBA43X7GPN9RVMX/IMG_9707.jpeg\nType: image/jpeg\nSize: 1788611\n(21:08:03) Patricia Mcpeake: And i can’t scan the QR code because it’s like this\n(21:09:32) Momcozy Dian: We apologize again for the inconvenience you've experienced and appreciate your patience.\n \nIf the issue still persists after completing the necessary troubleshooting steps, and you agree with the replacement, please send your recipient information in the following format:\n \nFull name:\nStreet address:\nCity:\nState/Province:\nCountry:\nZIP/Postal code:\nPhone number:\nAre you okay with us sending any available color currently in stock?\n \nOnce we receive your confirmation and shipping address, we will promptly arrange for the replacement to be sent to you.\n(21:10:15) Patricia Mcpeake: I purchased it on Amazon and the order number is 171-6437999-7438716\n(21:10:40) Momcozy Dian: I understand.\n \nIf the issue still persists after completing the necessary troubleshooting steps, and you agree with the replacement, please send your recipient information in the following format:\n \nFull name:\nStreet address:\nCity:\nState/Province:\nCountry:\nZIP/Postal code:\nPhone number:\nAre you okay with us sending any available color currently in stock?\n \nOnce we receive your confirmation and shipping address, we will promptly arrange for the replacement to be sent to you.\n(21:12:22) Patricia Mcpeake: I’m not sure what the best solution would be at this point, so I wanted to ask for your advice.\n\nAs I mentioned before, one of the pumps from my original set stopped working properly and was replaced. The replacement has been working fine, but now the other original pump is also losing suction and no longer works properly.\n\nThis is really interrupting my pumping sessions because it’s taking almost double the time, and with a newborn that’s time I’m very tight on. Since this is now the second issue I’ve had with the original set, I’m wondering if it could possibly be a faulty batch or a recurring issue with this model.\n\nWould you recommend replacing this pump as well, or would it make more sense to exchange it for a different breast pump in a similar price range? I’d really appreciate your recommendation on the best option moving forward.\n\nThank you very much for your help.\n(21:14:19) Momcozy Dian: Thank you for taking the time to explain your situation so clearly, and I’m really sorry to hear you’re dealing with this again—especially with a newborn when your time is already so limited. I completely understand how disruptive it is when pumping sessions take longer than they should.\n \nBased on what you’ve described, since this is now the second pump from your original M9 set experiencing suction issues, it does suggest there may be an issue with the original unit or wear beyond normal usage.\n \nIn terms of the best next step, here’s what I would recommend:\n\n * If the replacement pump is working well, you can absolutely continue using it as your main unit.\n * For the second pump that is now losing suction, we can support a replacement for that unit if it’s still within warranty coverage.\n * If you’re finding recurring issues with the same model, we can also help guide you toward an alternative pump option that may better suit your routine and usage needs.\n\nWe truly want to make this easier for you, especially during such an important stage with your newborn, and we’ll make sure we find the best possible solution for you.\n(21:18:37) Patricia Mcpeake: Okay. Then if you could please provide me with a replacement for the faulty one now. And if something happens again I will have a look at what other pump could be suitable. Thanks\n(21:18:48) Patricia Mcpeake: Patricia Mcpeake Martin\n(21:18:53) Patricia Mcpeake: Passeig de Sant Joan 80, 3-1 \n(21:18:57) Patricia Mcpeake: 08009 \n(21:19:01) Patricia Mcpeake: Barcelona \n(21:19:21) Patricia Mcpeake: My number is 655734952\n(21:20:55) Momcozy Dian: Thank you for providing your information. We are pleased to inform you that we have requested a replacement to be sent to you. Our team will process the replacement order within 24–48 hours, and you can expect to receive the replacement item within 3-7 business days from the shipping date.\n \nIf you do not receive the replacement item within the expected timeframe, please don't hesitate to contact us, and we will be happy to provide you with the tracking number to help you locate your package.\n(21:25:02) Patricia Mcpeake: Okay thanks \n(21:25:55) Momcozy Dian: You’re very welcome! 😊If you still need any assistance or have further questions, please don’t hesitate to reach out again— we’ll be more than happy to help you.\n \nThank you for connecting with Momcozy, and we wish you a wonderful day ahead!\n \n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(20:52:22) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL &amp; INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(20:52:39) Web User 6a032285d430d2153eb7eb98: Other inquiries\n<br>(20:52:45) Momcozy: Please tell us what you need help with.\n<br>(20:52:56) Web User 6a032285d430d2153eb7eb98: Hi, I previously contacted support because one pump from my original set stopped turning on, and you kindly replaced that unit. The replacement is working well, but now the other original pump from the set is having issues with suction. It powers on and is fully charged, but the suction is very weak despite troubleshooting and checking all parts. Could you please advise on the next steps?\n<br>(20:53:07) Momcozy: Could you please let me know the exact model or name of your Momcozy breast pump? This will help me give you the best and most accurate advice to get things working smoothly again!\n<br>(20:53:21) Web User 6a032285d430d2153eb7eb98: M9\n<br>(20:53:38) Momcozy: Let’s get your M9 pump back to its best! Here are some steps to try:</p>\n\n<p dir=\"auto\"> * Make sure the pump is fully charged and set to the working or expression mode.\n<br> * Test suction by covering the air outlet with your finger or holding a small strip of paper over the suction hole—if it flutters or you feel suction, the motor is working.\n<br> * Double-check that all parts (valve, diaphragm, flange, milk bowl, etc.) are assembled correctly and nothing is missing.\n<br> * Look for air leaks and check if any silicone parts are worn or misshapen—replace if needed.\n<br> * Ensure the flange fits snugly and your nursing bra keeps the pump sealed.\n<br> * Gradually increase suction to a comfortable, effective level.\n<br> * Make sure tubing is dry and there’s no milk residue or water in the motor.</p>\n\n<p dir=\"auto\">If the issue continues, please reach out to customer support for more help!\n<br>(20:54:54) Web User 6a032285d430d2153eb7eb98: It isn’t suctioning\n<br>(20:55:02) Momcozy: Thank you so much for sharing those details! To help me figure out what’s going on, could you let me know if you’ve noticed any unusual lights, sounds, smells, leaks, or error codes when your pump is running? Also, does the suction change at all when you adjust the settings or switch between different modes? Your feedback will really help me assist you better!\n<br>(20:56:01) Web User 6a032285d430d2153eb7eb98: The noise changes, but it just doesn’t suction at all. All the lights work, it switches on as normal but it doesn’t suction\n<br>(20:56:13) Momcozy: Thanks for sharing those details! Let’s try a few things to get your M9 pump working:</p>\n\n<p dir=\"auto\"> * Remove all accessories, turn on the motor, set it to expression mode, and place a small strip of paper over the suction hole. If the paper flutters, the motor is producing suction—try increasing the suction level.\n<br> * If the motor seems fine, check all accessories for damage, especially the duckbill valve and diaphragm.\n<br> * Make sure every part is assembled correctly and sealed tightly, with nothing missing.\n<br> * Double-check your flange size and fit—gaps can cause air leaks.\n<br> * Ensure the pump is fully charged and try higher suction settings.\n<br> * Look for milk or water inside the pump or any sour smell.</p>\n\n<p dir=\"auto\">If it’s still not working, please contact customer support with your findings!\n<br>(20:56:23) Momcozy: After trying those steps, did you notice any damage to your accessories, or is the suction issue still happening? Or has everything started working properly again? Let me know how things are going so I can help you further!\n<br>(20:57:27) Web User 6a032285d430d2153eb7eb98: I already tried all of that and it’s not suctioning\n<br>(20:57:33) Momcozy: Could you please let me know your name and email address?\n<br>(20:57:50) Web User 6a032285d430d2153eb7eb98: name: Patricia Mcpeake\n<br>email: <a href=\"mailto:patriciamcpeake@hotmail.com\" rel=\"noreferrer\">patriciamcpeake@hotmail.com</a>\n<br>(20:57:57) Momcozy: Transferring to a human agent, please wait...</p>\n\n<p dir=\"auto\">Meanwhile, please prepare the following information, which will help us quickly locate and address your issue. (If you have already provided it, please ignore.):</p>\n\n<p dir=\"auto\"> 1. Please provide your order number and the purchasing platform.</p>\n\n<p dir=\"auto\"> 2. Please provide the unique device identifier (UDI) at the bottom of the product packaging box. You can scan the QR code next to the production date and serial number (SN) on the packaging box to obtain the UDI. If the packaging box has been discarded or there is no UDI label, you can also scan the QR code at the bottom of the device to obtain the product serial number (SN).</p>\n\n<p dir=\"auto\"> 3. Please provide clear photos or short videos to demonstrate the problem.\n<br>(21:00:04) Momcozy Dian: Hello, \n<br>&nbsp;\n<br>We appreciate your time bringing this to our attention.\n<br>&nbsp;\n<br>We regret any inconvenience that may have been caused by our products. \n<br>&nbsp;\n<br>Regarding the issue experiencing, we have a couple of options available for you:\n<br>1. A replacement for the same product\n<br>2. A replacement within a similar price range (not higher than the price paid)\n<br>&nbsp;\n<br>For the 2. opt., you can easily locate the product on Amazon or our official website by searching for our brand name and send us the link of the new product you want. \n<br>&nbsp;\n<br>In the meantime, to better analyze the issue you’re experiencing, could you please provide the following:</p>\n\n<p dir=\"auto\"> * A clear photo of the bottom of the motor so we can verify the SN and model number&nbsp;\n<br>   • If only one motor is faulty, please provide one photo of the affected motor&nbsp;\n<br>   • If both motors are faulty, kindly provide photos of both\n<br> * The UDI (Unique Device Identifier) information located on the bottom of the box&nbsp;</p>\n\n<p dir=\"auto\">&nbsp;\n<br>Below are some troubleshooting suggestions you may try in the meantime — we hope these steps are helpful to you:\n<br>For Weak Suction/No Suction&nbsp;\n<br>&nbsp;\n<br>Let's start with two quick tests:\n<br>• Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9 - you should feel a noticeable difference in strength.\n<br>• If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.\n<br>&nbsp;\n<br>If the motor is working properly, here's how to check the accessories:\n<br>• Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction.\n<br>Video: <a href=\"https://momcozy.com/pages/user-manuals?_pos=1&amp;_psq=user-manuals&amp;_ss=e&amp;_v=1.0\" target=\"_blank\" rel=\"nofollow noreferrer\">https://momcozy.com/pages/user-manuals?_pos=1&amp;_psq=user-manuals&amp;_ss=e&amp;_v=1.0</a>\n<br>• Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n<br>• Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n<br>• Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.\n<br>&nbsp;\n<br>We know troubleshooting can feel frustrating, and we're here to support you through this process. If these steps don't resolve the issue, photos of your pump motors (showing manufacturer details) and any parts from our official store would be very helpful.\n<br>(21:07:10) Patricia Mcpeake uploaded: IMG_9706.jpeg\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRE4RTBWB5JYPKK33P55AA9P/IMG_9706.jpeg\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRE4RTBWB5JYPKK33P55AA9P/IMG_9706.jpeg</a>\n<br>Type: image/jpeg\n<br>Size: 1905546\n<br>(21:07:30) Patricia Mcpeake: I no longer have the box for the UDI\n<br>(21:07:49) Patricia Mcpeake uploaded: IMG_9707.jpeg\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRE4T0MQ3HBA43X7GPN9RVMX/IMG_9707.jpeg\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRE4T0MQ3HBA43X7GPN9RVMX/IMG_9707.jpeg</a>\n<br>Type: image/jpeg\n<br>Size: 1788611\n<br>(21:08:03) Patricia Mcpeake: And i can’t scan the QR code because it’s like this\n<br>(21:09:32) Momcozy Dian: We apologize again for the inconvenience you've experienced and appreciate your patience.\n<br>&nbsp;\n<br>If the issue still persists after completing the necessary troubleshooting steps, and you agree with the replacement, please send your recipient information in the following format:\n<br>&nbsp;\n<br>Full name:\n<br>Street address:\n<br>City:\n<br>State/Province:\n<br>Country:\n<br>ZIP/Postal code:\n<br>Phone number:\n<br>Are you okay with us sending any available color currently in stock?\n<br>&nbsp;\n<br>Once we receive your confirmation and shipping address, we will promptly arrange for the replacement to be sent to you.\n<br>(21:10:15) Patricia Mcpeake: I purchased it on Amazon and the order number is 171-6437999-7438716\n<br>(21:10:40) Momcozy Dian: I understand.\n<br>&nbsp;\n<br>If the issue still persists after completing the necessary troubleshooting steps, and you agree with the replacement, please send your recipient information in the following format:\n<br>&nbsp;\n<br>Full name:\n<br>Street address:\n<br>City:\n<br>State/Province:\n<br>Country:\n<br>ZIP/Postal code:\n<br>Phone number:\n<br>Are you okay with us sending any available color currently in stock?\n<br>&nbsp;\n<br>Once we receive your confirmation and shipping address, we will promptly arrange for the replacement to be sent to you.\n<br>(21:12:22) Patricia Mcpeake: I’m not sure what the best solution would be at this point, so I wanted to ask for your advice.</p>\n\n<p dir=\"auto\">As I mentioned before, one of the pumps from my original set stopped working properly and was replaced. The replacement has been working fine, but now the other original pump is also losing suction and no longer works properly.</p>\n\n<p dir=\"auto\">This is really interrupting my pumping sessions because it’s taking almost double the time, and with a newborn that’s time I’m very tight on. Since this is now the second issue I’ve had with the original set, I’m wondering if it could possibly be a faulty batch or a recurring issue with this model.</p>\n\n<p dir=\"auto\">Would you recommend replacing this pump as well, or would it make more sense to exchange it for a different breast pump in a similar price range? I’d really appreciate your recommendation on the best option moving forward.</p>\n\n<p dir=\"auto\">Thank you very much for your help.\n<br>(21:14:19) Momcozy Dian: Thank you for taking the time to explain your situation so clearly, and I’m really sorry to hear you’re dealing with this again—especially with a newborn when your time is already so limited. I completely understand how disruptive it is when pumping sessions take longer than they should.\n<br>&nbsp;\n<br>Based on what you’ve described, since this is now the second pump from your original M9 set experiencing suction issues, it does suggest there may be an issue with the original unit or wear beyond normal usage.\n<br>&nbsp;\n<br>In terms of the best next step, here’s what I would recommend:</p>\n\n<p dir=\"auto\"> * If the replacement pump is working well, you can absolutely continue using it as your main unit.\n<br> * For the second pump that is now losing suction, we can support a replacement for that unit if it’s still within warranty coverage.\n<br> * If you’re finding recurring issues with the same model, we can also help guide you toward an alternative pump option that may better suit your routine and usage needs.</p>\n\n<p dir=\"auto\">We truly want to make this easier for you, especially during such an important stage with your newborn, and we’ll make sure we find the best possible solution for you.\n<br>(21:18:37) Patricia Mcpeake: Okay. Then if you could please provide me with a replacement for the faulty one now. And if something happens again I will have a look at what other pump could be suitable. Thanks\n<br>(21:18:48) Patricia Mcpeake: Patricia Mcpeake Martin\n<br>(21:18:53) Patricia Mcpeake: Passeig de Sant Joan 80, 3-1 \n<br>(21:18:57) Patricia Mcpeake: 08009 \n<br>(21:19:01) Patricia Mcpeake: Barcelona \n<br>(21:19:21) Patricia Mcpeake: My number is 655734952\n<br>(21:20:55) Momcozy Dian: Thank you for providing your information. We are pleased to inform you that we have requested a replacement to be sent to you. Our team will process the replacement order within 24–48 hours, and you can expect to receive the replacement item within 3-7 business days from the shipping date.\n<br>&nbsp;\n<br>If you do not receive the replacement item within the expected timeframe, please don't hesitate to contact us, and we will be happy to provide you with the tracking number to help you locate your package.\n<br>(21:25:02) Patricia Mcpeake: Okay thanks \n<br>(21:25:55) Momcozy Dian: You’re very welcome! 😊If you still need any assistance or have further questions, please don’t hesitate to reach out again— we’ll be more than happy to help you.\n<br>&nbsp;\n<br>Thank you for connecting with Momcozy, and we wish you a wonderful day ahead!\n<br>&nbsp;\n<br>***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.</p></div>",
      "plain_body": "(20:52:22) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL &amp; INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(20:52:39) Web User 6a032285d430d2153eb7eb98: Other inquiries\n\n(20:52:45) Momcozy: Please tell us what you need help with.\n\n(20:52:56) Web User 6a032285d430d2153eb7eb98: Hi, I previously contacted support because one pump from my original set stopped turning on, and you kindly replaced that unit. The replacement is working well, but now the other original pump from the set is having issues with suction. It powers on and is fully charged, but the suction is very weak despite troubleshooting and checking all parts. Could you please advise on the next steps?\n\n(20:53:07) Momcozy: Could you please let me know the exact model or name of your Momcozy breast pump? This will help me give you the best and most accurate advice to get things working smoothly again!\n\n(20:53:21) Web User 6a032285d430d2153eb7eb98: M9\n\n(20:53:38) Momcozy: Let’s get your M9 pump back to its best! Here are some steps to try: \n\n  * Make sure the pump is fully charged and set to the working or expression mode.\n\n * Test suction by covering the air outlet with your finger or holding a small strip of paper over the suction hole—if it flutters or you feel suction, the motor is working.\n\n * Double-check that all parts (valve, diaphragm, flange, milk bowl, etc.) are assembled correctly and nothing is missing.\n\n * Look for air leaks and check if any silicone parts are worn or misshapen—replace if needed.\n\n * Ensure the flange fits snugly and your nursing bra keeps the pump sealed.\n\n * Gradually increase suction to a comfortable, effective level.\n\n * Make sure tubing is dry and there’s no milk residue or water in the motor. \n\n If the issue continues, please reach out to customer support for more help!\n\n(20:54:54) Web User 6a032285d430d2153eb7eb98: It isn’t suctioning\n\n(20:55:02) Momcozy: Thank you so much for sharing those details! To help me figure out what’s going on, could you let me know if you’ve noticed any unusual lights, sounds, smells, leaks, or error codes when your pump is running? Also, does the suction change at all when you adjust the settings or switch between different modes? Your feedback will really help me assist you better!\n\n(20:56:01) Web User 6a032285d430d2153eb7eb98: The noise changes, but it just doesn’t suction at all. All the lights work, it switches on as normal but it doesn’t suction\n\n(20:56:13) Momcozy: Thanks for sharing those details! Let’s try a few things to get your M9 pump working: \n\n  * Remove all accessories, turn on the motor, set it to expression mode, and place a small strip of paper over the suction hole. If the paper flutters, the motor is producing suction—try increasing the suction level.\n\n * If the motor seems fine, check all accessories for damage, especially the duckbill valve and diaphragm.\n\n * Make sure every part is assembled correctly and sealed tightly, with nothing missing.\n\n * Double-check your flange size and fit—gaps can cause air leaks.\n\n * Ensure the pump is fully charged and try higher suction settings.\n\n * Look for milk or water inside the pump or any sour smell. \n\n If it’s still not working, please contact customer support with your findings!\n\n(20:56:23) Momcozy: After trying those steps, did you notice any damage to your accessories, or is the suction issue still happening? Or has everything started working properly again? Let me know how things are going so I can help you further!\n\n(20:57:27) Web User 6a032285d430d2153eb7eb98: I already tried all of that and it’s not suctioning\n\n(20:57:33) Momcozy: Could you please let me know your name and email address?\n\n(20:57:50) Web User 6a032285d430d2153eb7eb98: name: Patricia Mcpeake\n\nemail: patriciamcpeake@hotmail.com\n\n(20:57:57) Momcozy: Transferring to a human agent, please wait... \n\n Meanwhile, please prepare the following information, which will help us quickly locate and address your issue. (If you have already provided it, please ignore.): \n\n  1. Please provide your order number and the purchasing platform. \n\n  2. Please provide the unique device identifier (UDI) at the bottom of the product packaging box. You can scan the QR code next to the production date and serial number (SN) on the packaging box to obtain the UDI. If the packaging box has been discarded or there is no UDI label, you can also scan the QR code at the bottom of the device to obtain the product serial number (SN). \n\n  3. Please provide clear photos or short videos to demonstrate the problem.\n\n(21:00:04) Momcozy Dian: Hello, \n\n&nbsp;\n\nWe appreciate your time bringing this to our attention.\n\n&nbsp;\n\nWe regret any inconvenience that may have been caused by our products. \n\n&nbsp;\n\nRegarding the issue experiencing, we have a couple of options available for you:\n\n1. A replacement for the same product\n\n2. A replacement within a similar price range (not higher than the price paid)\n\n&nbsp;\n\nFor the 2. opt., you can easily locate the product on Amazon or our official website by searching for our brand name and send us the link of the new product you want. \n\n&nbsp;\n\nIn the meantime, to better analyze the issue you’re experiencing, could you please provide the following: \n\n  * A clear photo of the bottom of the motor so we can verify the SN and model number&nbsp;\n\n   • If only one motor is faulty, please provide one photo of the affected motor&nbsp;\n\n   • If both motors are faulty, kindly provide photos of both\n\n * The UDI (Unique Device Identifier) information located on the bottom of the box&nbsp; \n\n &nbsp;\n\nBelow are some troubleshooting suggestions you may try in the meantime — we hope these steps are helpful to you:\n\nFor Weak Suction/No Suction&nbsp;\n\n&nbsp;\n\nLet's start with two quick tests:\n\n• Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9 - you should feel a noticeable difference in strength.\n\n• If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.\n\n&nbsp;\n\nIf the motor is working properly, here's how to check the accessories:\n\n• Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction.\n\nVideo: https://momcozy.com/pages/user-manuals?_pos=1&amp;_psq=user-manuals&amp;_ss=e&amp;_v=1.0\n\n• Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n\n• Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n\n• Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.\n\n&nbsp;\n\nWe know troubleshooting can feel frustrating, and we're here to support you through this process. If these steps don't resolve the issue, photos of your pump motors (showing manufacturer details) and any parts from our official store would be very helpful.\n\n(21:07:10) Patricia Mcpeake uploaded: IMG_9706.jpeg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRE4RTBWB5JYPKK33P55AA9P/IMG_9706.jpeg\n\nType: image/jpeg\n\nSize: 1905546\n\n(21:07:30) Patricia Mcpeake: I no longer have the box for the UDI\n\n(21:07:49) Patricia Mcpeake uploaded: IMG_9707.jpeg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRE4T0MQ3HBA43X7GPN9RVMX/IMG_9707.jpeg\n\nType: image/jpeg\n\nSize: 1788611\n\n(21:08:03) Patricia Mcpeake: And i can’t scan the QR code because it’s like this\n\n(21:09:32) Momcozy Dian: We apologize again for the inconvenience you've experienced and appreciate your patience.\n\n&nbsp;\n\nIf the issue still persists after completing the necessary troubleshooting steps, and you agree with the replacement, please send your recipient information in the following format:\n\n&nbsp;\n\nFull name:\n\nStreet address:\n\nCity:\n\nState/Province:\n\nCountry:\n\nZIP/Postal code:\n\nPhone number:\n\nAre you okay with us sending any available color currently in stock?\n\n&nbsp;\n\nOnce we receive your confirmation and shipping address, we will promptly arrange for the replacement to be sent to you.\n\n(21:10:15) Patricia Mcpeake: I purchased it on Amazon and the order number is 171-6437999-7438716\n\n(21:10:40) Momcozy Dian: I understand.\n\n&nbsp;\n\nIf the issue still persists after completing the necessary troubleshooting steps, and you agree with the replacement, please send your recipient information in the following format:\n\n&nbsp;\n\nFull name:\n\nStreet address:\n\nCity:\n\nState/Province:\n\nCountry:\n\nZIP/Postal code:\n\nPhone number:\n\nAre you okay with us sending any available color currently in stock?\n\n&nbsp;\n\nOnce we receive your confirmation and shipping address, we will promptly arrange for the replacement to be sent to you.\n\n(21:12:22) Patricia Mcpeake: I’m not sure what the best solution would be at this point, so I wanted to ask for your advice. \n\n As I mentioned before, one of the pumps from my original set stopped working properly and was replaced. The replacement has been working fine, but now the other original pump is also losing suction and no longer works properly. \n\n This is really interrupting my pumping sessions because it’s taking almost double the time, and with a newborn that’s time I’m very tight on. Since this is now the second issue I’ve had with the original set, I’m wondering if it could possibly be a faulty batch or a recurring issue with this model. \n\n Would you recommend replacing this pump as well, or would it make more sense to exchange it for a different breast pump in a similar price range? I’d really appreciate your recommendation on the best option moving forward. \n\n Thank you very much for your help.\n\n(21:14:19) Momcozy Dian: Thank you for taking the time to explain your situation so clearly, and I’m really sorry to hear you’re dealing with this again—especially with a newborn when your time is already so limited. I completely understand how disruptive it is when pumping sessions take longer than they should.\n\n&nbsp;\n\nBased on what you’ve described, since this is now the second pump from your original M9 set experiencing suction issues, it does suggest there may be an issue with the original unit or wear beyond normal usage.\n\n&nbsp;\n\nIn terms of the best next step, here’s what I would recommend: \n\n  * If the replacement pump is working well, you can absolutely continue using it as your main unit.\n\n * For the second pump that is now losing suction, we can support a replacement for that unit if it’s still within warranty coverage.\n\n * If you’re finding recurring issues with the same model, we can also help guide you toward an alternative pump option that may better suit your routine and usage needs. \n\n We truly want to make this easier for you, especially during such an important stage with your newborn, and we’ll make sure we find the best possible solution for you.\n\n(21:18:37) Patricia Mcpeake: Okay. Then if you could please provide me with a replacement for the faulty one now. And if something happens again I will have a look at what other pump could be suitable. Thanks\n\n(21:18:48) Patricia Mcpeake: Patricia Mcpeake Martin\n\n(21:18:53) Patricia Mcpeake: Passeig de Sant Joan 80, 3-1 \n\n(21:18:57) Patricia Mcpeake: 08009 \n\n(21:19:01) Patricia Mcpeake: Barcelona \n\n(21:19:21) Patricia Mcpeake: My number is 655734952\n\n(21:20:55) Momcozy Dian: Thank you for providing your information. We are pleased to inform you that we have requested a replacement to be sent to you. Our team will process the replacement order within 24–48 hours, and you can expect to receive the replacement item within 3-7 business days from the shipping date.\n\n&nbsp;\n\nIf you do not receive the replacement item within the expected timeframe, please don't hesitate to contact us, and we will be happy to provide you with the tracking number to help you locate your package.\n\n(21:25:02) Patricia Mcpeake: Okay thanks \n\n(21:25:55) Momcozy Dian: You’re very welcome! 😊If you still need any assistance or have further questions, please don’t hesitate to reach out again— we’ll be more than happy to help you.\n\n&nbsp;\n\nThank you for connecting with Momcozy, and we wish you a wonderful day ahead!\n\n&nbsp;\n\n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
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