conversation_raw_json
{
"conversations": [
{
"id": 57854207771801,
"type": "Comment",
"author_id": 35068046653593,
"body": "Hello Michelle,\n\nThank you for your patience, and we’re sorry to hear that the right pump is not charging or turning on.\n\nTo better analyze the issue you’re experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI.\n\nIf the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product’s SN.\n\nOnce we receive this information, we’ll further investigate the issue and assist you with the next steps as quickly as possible.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello Michelle,<br> <br>Thank you for your patience, and we’re sorry to hear that the right pump is not charging or turning on.<br> <br>To better analyze the issue you’re experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI.<br> <br>If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product’s SN.<br> <br>Once we receive this information, we’ll further investigate the issue and assist you with the next steps as quickly as possible.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello Michelle,\n \nThank you for your patience, and we’re sorry to hear that the right pump is not charging or turning on.\n \nTo better analyze the issue you’re experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI.\n \nIf the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product’s SN.\n \nOnce we receive this information, we’ll further investigate the issue and assist you with the next steps as quickly as possible.\n \nBest regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57854207771673,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "7rrpbmvxh2@privaterelay.appleid.com",
"name": "MichelleSanders"
},
"rel": null
}
},
"created_at": "2026-05-12T16:40:35Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Baguio City, 15, Philippines",
"latitude": 16.4124,
"longitude": 120.5933
},
"custom": {}
}
},
{
"id": 57853745934361,
"type": "Comment",
"author_id": 33115657386521,
"body": "Hello,\n\nWe sincerely apologize for the delayed reply.\n\nDue to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.\nWe will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.\n\nThank you very much for your patience and understanding.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We sincerely apologize for the delayed reply.<br> <br>Due to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.<br>We will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.<br> <br>Thank you very much for your patience and understanding.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nWe sincerely apologize for the delayed reply.\n \nDue to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.\nWe will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.\n \nThank you very much for your patience and understanding.\n \nBest regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57853745933721,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "7rrpbmvxh2@privaterelay.appleid.com",
"name": "MichelleSanders"
},
"rel": null
}
},
"created_at": "2026-05-12T16:05:34Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Baguio City, 15, Philippines",
"latitude": 16.4124,
"longitude": 120.5933
},
"custom": {}
}
},
{
"id": 57850968624665,
"type": "Comment",
"author_id": -1,
"body": "(20:49:22) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(20:49:35) MichelleSanders: After-sales service\n(20:49:40) Momcozy: If you encounter any problems with product usage or have other after-sales needs, please feel free to let me know. I will do my best to assist you in solving them!\n(20:49:55) MichelleSanders: My right pump is not turning on\n(20:50:04) Momcozy: To help you get your pump working again, could you please let me know your product model? You can usually find the model number on the bottom of your device or on the packaging box. This info will help me give you the best guidance possible!\n(20:50:33) MichelleSanders: Bp334\n(20:50:51) Momcozy: Let’s try a few quick steps to get your pump going! First, press and hold the power button for more than 2 seconds. If it still won’t turn on, charge it for at least 30 minutes using the original adapter and cable. If there’s no response while charging, try a different cable and adapter, and check the Type-C port for any damage or blockages. If the screen lights up but the motor doesn’t run, check for moisture or milk residue around the motor, seams, or suction hole, and make sure all parts are completely dry before reassembling. If the issue continues, please stop using the pump and reach out to customer support. By the way, I couldn’t confirm the BP334 model from my info.\n(20:50:55) Momcozy: Let’s try a few quick steps to get your BP334 right pump working! Please press and hold the power button for more than 2 seconds. If it still doesn’t turn on, charge it for at least 30 minutes using the original adapter and cable. If there’s no response, try a different cable and adapter, and check the Type-C port for any damage or blockages. If the screen lights up but the motor doesn’t run, check for any moisture or milk residue around the motor, seams, or suction hole, and make sure all parts are completely dry before reassembling. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n(20:52:51) Momcozy: Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.\n(20:52:51) Momcozy: How would you rate your experience?\n\n⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW\n(21:14:14) MichelleSanders: My right pump does not charge or comes on\n(21:14:23) Momcozy: I’m really sorry the previous steps didn’t get your BP334 right pump working. Don’t worry—I’ll arrange for our specialist team to help you out from here! Thank you for your patience, and we’ll make sure you get the support you need.\n(21:14:27) Momcozy: To help us get your issue to our specialist team as quickly as possible, could you please share your order number with me? This will help us assist you even faster!\n(21:14:44) MichelleSanders: I ordered it off of amazon\n(21:14:49) Momcozy: Could you please share your Amazon order number with me? This will help us get your case to our support team quickly and make sure you get the best assistance possible!\n(21:15:38) MichelleSanders: 112-1568870-1162600\n(21:15:46) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n(21:15:47) Momcozy: Do you need me to contact the human customer service for you now?\n\nYES, NO\n(21:15:52) MichelleSanders: Yes\n(21:15:57) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!\n\nLEAVE A MESSAGE, TRY AGAIN LATER\n(21:16:07) MichelleSanders: Leave a message\n(21:16:12) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:\n\n 1. Your order number (if you don't have one, you can leave it blank):\n 2. Product model/name:\n 3. Description of specific needs:\n\nWe will convert your message into a work order and synchronize it to the support team as soon as possible~\n\nPlease rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~\n\nThank you for using the online chat. Wish you a pleasant day.😊",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(20:49:22) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(20:49:35) MichelleSanders: After-sales service\n<br>(20:49:40) Momcozy: If you encounter any problems with product usage or have other after-sales needs, please feel free to let me know. I will do my best to assist you in solving them!\n<br>(20:49:55) MichelleSanders: My right pump is not turning on\n<br>(20:50:04) Momcozy: To help you get your pump working again, could you please let me know your product model? You can usually find the model number on the bottom of your device or on the packaging box. This info will help me give you the best guidance possible!\n<br>(20:50:33) MichelleSanders: Bp334\n<br>(20:50:51) Momcozy: Let’s try a few quick steps to get your pump going! First, press and hold the power button for more than 2 seconds. If it still won’t turn on, charge it for at least 30 minutes using the original adapter and cable. If there’s no response while charging, try a different cable and adapter, and check the Type-C port for any damage or blockages. If the screen lights up but the motor doesn’t run, check for moisture or milk residue around the motor, seams, or suction hole, and make sure all parts are completely dry before reassembling. If the issue continues, please stop using the pump and reach out to customer support. By the way, I couldn’t confirm the BP334 model from my info.\n<br>(20:50:55) Momcozy: Let’s try a few quick steps to get your BP334 right pump working! Please press and hold the power button for more than 2 seconds. If it still doesn’t turn on, charge it for at least 30 minutes using the original adapter and cable. If there’s no response, try a different cable and adapter, and check the Type-C port for any damage or blockages. If the screen lights up but the motor doesn’t run, check for any moisture or milk residue around the motor, seams, or suction hole, and make sure all parts are completely dry before reassembling. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n<br>(20:52:51) Momcozy: Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.\n<br>(20:52:51) Momcozy: How would you rate your experience?</p>\n\n<p dir=\"auto\">⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW\n<br>(21:14:14) MichelleSanders: My right pump does not charge or comes on\n<br>(21:14:23) Momcozy: I’m really sorry the previous steps didn’t get your BP334 right pump working. Don’t worry—I’ll arrange for our specialist team to help you out from here! Thank you for your patience, and we’ll make sure you get the support you need.\n<br>(21:14:27) Momcozy: To help us get your issue to our specialist team as quickly as possible, could you please share your order number with me? This will help us assist you even faster!\n<br>(21:14:44) MichelleSanders: I ordered it off of amazon\n<br>(21:14:49) Momcozy: Could you please share your Amazon order number with me? This will help us get your case to our support team quickly and make sure you get the best assistance possible!\n<br>(21:15:38) MichelleSanders: 112-1568870-1162600\n<br>(21:15:46) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n<br>(21:15:47) Momcozy: Do you need me to contact the human customer service for you now?</p>\n\n<p dir=\"auto\">YES, NO\n<br>(21:15:52) MichelleSanders: Yes\n<br>(21:15:57) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!</p>\n\n<p dir=\"auto\">LEAVE A MESSAGE, TRY AGAIN LATER\n<br>(21:16:07) MichelleSanders: Leave a message\n<br>(21:16:12) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:</p>\n\n<p dir=\"auto\"> 1. Your order number (if you don't have one, you can leave it blank):\n<br> 2. Product model/name:\n<br> 3. Description of specific needs:</p>\n\n<p dir=\"auto\">We will convert your message into a work order and synchronize it to the support team as soon as possible~</p>\n\n<p dir=\"auto\">Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~</p>\n\n<p dir=\"auto\">Thank you for using the online chat. Wish you a pleasant day.😊</p></div>",
"plain_body": "(20:49:22) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(20:49:35) MichelleSanders: After-sales service\n\n(20:49:40) Momcozy: If you encounter any problems with product usage or have other after-sales needs, please feel free to let me know. I will do my best to assist you in solving them!\n\n(20:49:55) MichelleSanders: My right pump is not turning on\n\n(20:50:04) Momcozy: To help you get your pump working again, could you please let me know your product model? You can usually find the model number on the bottom of your device or on the packaging box. This info will help me give you the best guidance possible!\n\n(20:50:33) MichelleSanders: Bp334\n\n(20:50:51) Momcozy: Let’s try a few quick steps to get your pump going! First, press and hold the power button for more than 2 seconds. If it still won’t turn on, charge it for at least 30 minutes using the original adapter and cable. If there’s no response while charging, try a different cable and adapter, and check the Type-C port for any damage or blockages. If the screen lights up but the motor doesn’t run, check for moisture or milk residue around the motor, seams, or suction hole, and make sure all parts are completely dry before reassembling. If the issue continues, please stop using the pump and reach out to customer support. By the way, I couldn’t confirm the BP334 model from my info.\n\n(20:50:55) Momcozy: Let’s try a few quick steps to get your BP334 right pump working! Please press and hold the power button for more than 2 seconds. If it still doesn’t turn on, charge it for at least 30 minutes using the original adapter and cable. If there’s no response, try a different cable and adapter, and check the Type-C port for any damage or blockages. If the screen lights up but the motor doesn’t run, check for any moisture or milk residue around the motor, seams, or suction hole, and make sure all parts are completely dry before reassembling. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n\n(20:52:51) Momcozy: Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.\n\n(20:52:51) Momcozy: How would you rate your experience? \n\n ⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW\n\n(21:14:14) MichelleSanders: My right pump does not charge or comes on\n\n(21:14:23) Momcozy: I’m really sorry the previous steps didn’t get your BP334 right pump working. Don’t worry—I’ll arrange for our specialist team to help you out from here! Thank you for your patience, and we’ll make sure you get the support you need.\n\n(21:14:27) Momcozy: To help us get your issue to our specialist team as quickly as possible, could you please share your order number with me? This will help us assist you even faster!\n\n(21:14:44) MichelleSanders: I ordered it off of amazon\n\n(21:14:49) Momcozy: Could you please share your Amazon order number with me? This will help us get your case to our support team quickly and make sure you get the best assistance possible!\n\n(21:15:38) MichelleSanders: 112-1568870-1162600\n\n(21:15:46) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n\n(21:15:47) Momcozy: Do you need me to contact the human customer service for you now? \n\n YES, NO\n\n(21:15:52) MichelleSanders: Yes\n\n(21:15:57) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly! \n\n LEAVE A MESSAGE, TRY AGAIN LATER\n\n(21:16:07) MichelleSanders: Leave a message\n\n(21:16:12) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately: \n\n 1. Your order number (if you don't have one, you can leave it blank):\n\n 2. Product model/name:\n\n 3. Description of specific needs: \n\n We will convert your message into a work order and synchronize it to the support team as soon as possible~ \n\n Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~ \n\n Thank you for using the online chat. Wish you a pleasant day.😊",
"public": true,
"attachments": [],
"audit_id": 57850968624409,
"locale": null,
"outbound_locale": null,
"translations": [],
"via": {
"channel": "chat_transcript",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-12T13:26:13Z",
"metadata": {
"system": {},
"custom": {}
}
},
{
"id": 57850968624537,
"type": "ChatEndedEvent",
"attachments": [],
"value": {
"chat_id": "01KRE59CBX3KD3QW1Y9YVR7YWX",
"chat_started_event_id": 57850159824153,
"initiator": 1,
"reason": 3,
"is_served": false,
"visitor_id": "699fb0dfc3b4f649c95616cf"
},
"via": {
"channel": "chat_transcript",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-12T13:26:13Z",
"metadata": {
"system": {},
"custom": {}
}
},
{
"id": 57850159824281,
"type": "Comment",
"author_id": 56496061393689,
"body": "Conversation with MichelleSanders",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Conversation with MichelleSanders</p></div>",
"plain_body": "Conversation with MichelleSanders",
"public": false,
"attachments": [],
"audit_id": 57850159824025,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "native_messaging",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-12T13:16:13Z",
"metadata": {
"system": {},
"custom": {}
}
},
{
"id": 57850159824153,
"type": "ChatStartedEvent",
"attachments": [],
"value": {
"visitor_id": "699fb0dfc3b4f649c95616cf",
"conversation_id": "6a0321d1ef1fea1aa537f230",
"integration_id": "689e914ca6a04e7404b36408",
"brand_id": "32404259465241",
"backend": "ocb",
"chat_id": "01KRE59CBX3KD3QW1Y9YVR7YWX",
"user_id": 56496061393689,
"authenticated": true,
"new_user": false,
"tags": [],
"initiator": 1,
"control_context": {
"first_message_id": "6a0321d20802688260bd1e47",
"origin_source_integration": "689e914ca6a04e7404b36408",
"device_guid": "17187319-1927-41FA-9014-B68A84D1B6F5",
"dataCapture.systemField.requester.email": "7rrpbmvxh2@privaterelay.appleid.com",
"dataCapture.systemField.group_id": "52944736154009",
"dataCapture.ticketField.userId": "699fb0dfc3b4f649c95616cf",
"dataCapture.ticketField.email": "7rrpbmvxh2@privaterelay.appleid.com",
"dataCapture.systemField.requester.name": "MichelleSanders",
"dataCapture.systemField.tags": "offlinechat",
"dataCapture.ticketField.origin_source_integration": "689e914ca6a04e7404b36408"
},
"history": [
{
"timestamp": 1778590162897,
"original_message_type": "text",
"message": "Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES",
"message_id": "6a0321d20802688260bd1e47",
"sunco_source_type": "NATIVE_MESSAGING",
"is_history_context": true,
"actor_type": "system",
"actor_id": "-1",
"actor_name": "Momcozy",
"type": "ChatMessage",
"original_message": {
"id": "6a0321d20802688260bd1e47",
"received": "2026-05-12T12:49:22.897Z",
"author": {
"type": "BUSINESS",
"display_name": "Momcozy",
"avatar_url": "https://momcozy.zendesk.com/embeddable/avatars/55896876296601"
},
"content": {
"text": {
"type": "text",
"text": "Hello, welcome to Momcozy. Please select the type of support you need.",
"actions": [
{
"reply": {
"text": "IBCLC(Lactation Consultation and Maternal & Infant Health Care)",
"payload": "IBCLC(Lactation Consultation and Maternal & Infant Health Care)"
}
},
{
"reply": {
"text": "Babymonitor (BM03/BM04) firmware update",
"payload": "Babymonitor (BM03/BM04) firmware update"
}
},
{
"reply": {
"text": "Product and event consultation",
"payload": "Product and event consultation"
}
},
{
"reply": {
"text": "Order status and logistics issues",
"payload": "Order status and logistics issues"
}
},
{
"reply": {
"text": "After-sales service",
"payload": "After-sales service"
}
},
{
"reply": {
"text": "Other inquiries",
"payload": "Other inquiries"
}
}
]
}
},
"source": {
"type": "ultimate"
}
},
"chat_index": 0
},
{
"timestamp": 1778590175925,
"original_message_type": "text",
"message": "After-sales service",
"message_id": "6a0321df30be8ca2daa980b0",
"sunco_source_type": "NATIVE_MESSAGING",
"is_history_context": true,
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "MichelleSanders",
"type": "ChatMessage",
"original_message": {
"id": "6a0321df30be8ca2daa980b0",
"received": "2026-05-12T12:49:35.925Z",
"author": {
"type": "USER",
"user_id": "699fb0dfc3b4f649c95616cf",
"display_name": "MichelleSanders",
"avatar_url": "https://www.gravatar.com/avatar/00000000000000000000000000000000.png?s=200&d=mm",
"user": {
"id": "699fb0dfc3b4f649c95616cf",
"external_id": "2026847939552887883",
"signed_up_at": "2026-02-26T02:33:03.481Z",
"profile": {
"given_name": "MichelleSanders",
"email": "7rrpbmvxh2@privaterelay.appleid.com",
"locale": "en-US"
},
"metadata": {
"fields": {
"conversationId": {
"string_value": "6a0321d1ef1fea1aa537f230"
}
}
},
"identities": [
{
"type": "email",
"value": "7rrpbmvxh2@privaterelay.appleid.com",
"verification": "EMBED"
}
],
"authenticated": true
}
},
"content": {
"text": {
"type": "text",
"text": "After-sales service",
"payload": "After-sales service"
}
},
"source": {
"type": "ios",
"integration_id": "689e914ca6a04e7404b36408",
"device": {
"id": "69d5007dec23a829a8f62fae",
"type": "IOS",
"guid": "17187319-1927-41FA-9014-B68A84D1B6F5",
"client_id": "699fb0dfc3b4f649c95616d0",
"status": "ACTIVE",
"integration_id": "689e914ca6a04e7404b36408",
"last_seen": "2026-05-12T12:49:35.930Z",
"app_version": "13.2.0",
"info": {
"ipAddress": "172.59.173.48",
"country": "United States",
"osVersion": "26.4.2",
"stateCode": "MO",
"sdkVersion": "13.2.0",
"city": "St Louis",
"installer": "Unknown",
"countryCode": "US",
"os": "iOS",
"appName": "Momcozy",
"appId": "com.root.momcozy",
"vendor": "Native Messaging",
"devicePlatform": "iPhone18,2",
"buildNumber": "3",
"locale": "en-US",
"carrier": "--",
"state": "Missouri"
}
}
}
},
"chat_index": 1
},
{
"timestamp": 1778590180786,
"original_message_type": "text",
"message": "If you encounter any problems with product usage or have other after-sales needs, please feel free to let me know. I will do my best to assist you in solving them!",
"message_id": "6a0321e4e1f53e89f80ae609",
"sunco_source_type": "BUSINESS",
"is_history_context": true,
"actor_type": "system",
"actor_id": "-1",
"actor_name": "Momcozy",
"type": "ChatMessage",
"original_message": {
"id": "6a0321e4e1f53e89f80ae609",
"received": "2026-05-12T12:49:40.786Z",
"author": {
"type": "BUSINESS",
"display_name": "Momcozy",
"avatar_url": "https://momcozy.zendesk.com/embeddable/avatars/55896876296601"
},
"content": {
"text": {
"type": "text",
"text": "If you encounter any problems with product usage or have other after-sales needs, please feel free to let me know. I will do my best to assist you in solving them!"
}
},
"source": {
"type": "ultimate",
"bot_id": "69031e71cd5417c88af36c00",
"external_conversation_id": "4a355548-16b8-4d2f-8892-c4e3ea6702ce"
}
},
"chat_index": 2
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778590180883,
"status_ts": 1778590180883,
"event_id": "6a0321e42e1e1b51014574d3",
"status": "DELIVERY_SUCCESS",
"message_id": "6a0321e4e1f53e89f80ae609",
"chat_index": 3
},
{
"type": "ChatMessageStatus",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778590181353,
"actor_type": "end-user",
"status_ts": 1778590181353,
"event_id": "6a0321e5329e03d82f23a746",
"status": "READ",
"chat_index": 4
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778590181390,
"status_ts": 1778590181390,
"event_id": "6a0321e5329e03d82f23a74b",
"status": "DELIVERY_SUCCESS",
"message_id": "6a0321e4e1f53e89f80ae609",
"chat_index": 5
},
{
"timestamp": 1778590195560,
"original_message_type": "text",
"message": "My right pump is not turning on",
"message_id": "6a0321f357d5ab76cf5c7c62",
"sunco_source_type": "NATIVE_MESSAGING",
"is_history_context": true,
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "MichelleSanders",
"type": "ChatMessage",
"original_message": {
"id": "6a0321f357d5ab76cf5c7c62",
"received": "2026-05-12T12:49:55.560Z",
"author": {
"type": "USER",
"user_id": "699fb0dfc3b4f649c95616cf",
"display_name": "MichelleSanders",
"avatar_url": "https://www.gravatar.com/avatar/00000000000000000000000000000000.png?s=200&d=mm",
"user": {
"id": "699fb0dfc3b4f649c95616cf",
"external_id": "2026847939552887883",
"signed_up_at": "2026-02-26T02:33:03.481Z",
"profile": {
"given_name": "MichelleSanders",
"email": "7rrpbmvxh2@privaterelay.appleid.com",
"locale": "en-US"
},
"metadata": {
"fields": {
"conversationId": {
"string_value": "6a0321d1ef1fea1aa537f230"
}
}
},
"identities": [
{
"type": "email",
"value": "7rrpbmvxh2@privaterelay.appleid.com",
"verification": "EMBED"
}
],
"authenticated": true
}
},
"content": {
"text": {
"type": "text",
"text": "My right pump is not turning on"
}
},
"source": {
"type": "ios",
"integration_id": "689e914ca6a04e7404b36408",
"device": {
"id": "69d5007dec23a829a8f62fae",
"type": "IOS",
"guid": "17187319-1927-41FA-9014-B68A84D1B6F5",
"client_id": "699fb0dfc3b4f649c95616d0",
"status": "ACTIVE",
"integration_id": "689e914ca6a04e7404b36408",
"last_seen": "2026-05-12T12:49:55.565Z",
"app_version": "13.2.0",
"info": {
"ipAddress": "172.59.173.48",
"country": "United States",
"osVersion": "26.4.2",
"stateCode": "MO",
"sdkVersion": "13.2.0",
"city": "St Louis",
"installer": "Unknown",
"countryCode": "US",
"os": "iOS",
"appName": "Momcozy",
"appId": "com.root.momcozy",
"vendor": "Native Messaging",
"devicePlatform": "iPhone18,2",
"buildNumber": "3",
"locale": "en-US",
"carrier": "--",
"state": "Missouri"
}
}
}
},
"chat_index": 6
},
{
"timestamp": 1778590204955,
"original_message_type": "text",
"message": "To help you get your pump working again, could you please let me know your product model? You can usually find the model number on the bottom of your device or on the packaging box. This info will help me give you the best guidance possible!",
"message_id": "6a0321fc57d5ab76cf5c9810",
"sunco_source_type": "BUSINESS",
"is_history_context": true,
"actor_type": "system",
"actor_id": "-1",
"actor_name": "Momcozy",
"type": "ChatMessage",
"original_message": {
"id": "6a0321fc57d5ab76cf5c9810",
"received": "2026-05-12T12:50:04.955Z",
"author": {
"type": "BUSINESS",
"display_name": "Momcozy",
"avatar_url": "https://momcozy.zendesk.com/embeddable/avatars/55896876296601"
},
"content": {
"text": {
"type": "text",
"text": "To help you get your pump working again, could you please let me know your product model? You can usually find the model number on the bottom of your device or on the packaging box. This info will help me give you the best guidance possible!"
}
},
"source": {
"type": "ultimate",
"bot_id": "69031e71cd5417c88af36c00",
"external_conversation_id": "4a355548-16b8-4d2f-8892-c4e3ea6702ce"
}
},
"chat_index": 7
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778590205055,
"status_ts": 1778590205055,
"event_id": "6a0321fd2e1e1b5101457d2e",
"status": "DELIVERY_SUCCESS",
"message_id": "6a0321fc57d5ab76cf5c9810",
"chat_index": 8
},
{
"type": "ChatMessageStatus",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778590205783,
"actor_type": "end-user",
"status_ts": 1778590205783,
"event_id": "6a0321fd00e1246985cc6326",
"status": "READ",
"chat_index": 9
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778590205821,
"status_ts": 1778590205821,
"event_id": "6a0321fd00e1246985cc633c",
"status": "DELIVERY_SUCCESS",
"message_id": "6a0321fc57d5ab76cf5c9810",
"chat_index": 10
},
{
"timestamp": 1778590233506,
"original_message_type": "text",
"message": "Bp334",
"message_id": "6a0322197a8e94b8f9e001e8",
"sunco_source_type": "NATIVE_MESSAGING",
"is_history_context": true,
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "MichelleSanders",
"type": "ChatMessage",
"original_message": {
"id": "6a0322197a8e94b8f9e001e8",
"received": "2026-05-12T12:50:33.506Z",
"author": {
"type": "USER",
"user_id": "699fb0dfc3b4f649c95616cf",
"display_name": "MichelleSanders",
"avatar_url": "https://www.gravatar.com/avatar/00000000000000000000000000000000.png?s=200&d=mm",
"user": {
"id": "699fb0dfc3b4f649c95616cf",
"external_id": "2026847939552887883",
"signed_up_at": "2026-02-26T02:33:03.481Z",
"profile": {
"given_name": "MichelleSanders",
"email": "7rrpbmvxh2@privaterelay.appleid.com",
"locale": "en-US"
},
"metadata": {
"fields": {
"conversationId": {
"string_value": "6a0321d1ef1fea1aa537f230"
}
}
},
"identities": [
{
"type": "email",
"value": "7rrpbmvxh2@privaterelay.appleid.com",
"verification": "EMBED"
}
],
"authenticated": true
}
},
"content": {
"text": {
"type": "text",
"text": "Bp334"
}
},
"source": {
"type": "ios",
"integration_id": "689e914ca6a04e7404b36408",
"device": {
"id": "69d5007dec23a829a8f62fae",
"type": "IOS",
"guid": "17187319-1927-41FA-9014-B68A84D1B6F5",
"client_id": "699fb0dfc3b4f649c95616d0",
"status": "ACTIVE",
"integration_id": "689e914ca6a04e7404b36408",
"last_seen": "2026-05-12T12:50:33.511Z",
"app_version": "13.2.0",
"info": {
"ipAddress": "172.59.173.48",
"country": "United States",
"osVersion": "26.4.2",
"stateCode": "MO",
"sdkVersion": "13.2.0",
"city": "St Louis",
"installer": "Unknown",
"countryCode": "US",
"os": "iOS",
"appName": "Momcozy",
"appId": "com.root.momcozy",
"vendor": "Native Messaging",
"devicePlatform": "iPhone18,2",
"buildNumber": "3",
"locale": "en-US",
"carrier": "--",
"state": "Missouri"
}
}
}
},
"chat_index": 11
},
{
"timestamp": 1778590251057,
"original_message_type": "text",
"message": "Let’s try a few quick steps to get your pump going! First, press and hold the power button for more than 2 seconds. If it still won’t turn on, charge it for at least 30 minutes using the original adapter and cable. If there’s no response while charging, try a different cable and adapter, and check the Type-C port for any damage or blockages. If the screen lights up but the motor doesn’t run, check for moisture or milk residue around the motor, seams, or suction hole, and make sure all parts are completely dry before reassembling. If the issue continues, please stop using the pump and reach out to customer support. By the way, I couldn’t confirm the BP334 model from my info.",
"message_id": "6a03222b6ee17fb96a9d2828",
"sunco_source_type": "BUSINESS",
"is_history_context": true,
"actor_type": "system",
"actor_id": "-1",
"actor_name": "Momcozy",
"type": "ChatMessage",
"original_message": {
"id": "6a03222b6ee17fb96a9d2828",
"received": "2026-05-12T12:50:51.057Z",
"author": {
"type": "BUSINESS",
"display_name": "Momcozy",
"avatar_url": "https://momcozy.zendesk.com/embeddable/avatars/55896876296601"
},
"content": {
"text": {
"type": "text",
"text": "Let’s try a few quick steps to get your pump going! First, press and hold the power button for more than 2 seconds. If it still won’t turn on, charge it for at least 30 minutes using the original adapter and cable. If there’s no response while charging, try a different cable and adapter, and check the Type-C port for any damage or blockages. If the screen lights up but the motor doesn’t run, check for moisture or milk residue around the motor, seams, or suction hole, and make sure all parts are completely dry before reassembling. If the issue continues, please stop using the pump and reach out to customer support. By the way, I couldn’t confirm the BP334 model from my info."
}
},
"source": {
"type": "ultimate",
"bot_id": "69031e71cd5417c88af36c00",
"external_conversation_id": "4a355548-16b8-4d2f-8892-c4e3ea6702ce"
}
},
"chat_index": 12
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778590251163,
"status_ts": 1778590251163,
"event_id": "6a03222b8419c3b9af82688a",
"status": "DELIVERY_SUCCESS",
"message_id": "6a03222b6ee17fb96a9d2828",
"chat_index": 13
},
{
"type": "ChatMessageStatus",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778590251604,
"actor_type": "end-user",
"status_ts": 1778590251604,
"event_id": "6a03222b8d70081947c6ffbc",
"status": "READ",
"chat_index": 14
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778590251634,
"status_ts": 1778590251634,
"event_id": "6a03222b8d70081947c6ffc0",
"status": "DELIVERY_SUCCESS",
"message_id": "6a03222b6ee17fb96a9d2828",
"chat_index": 15
},
{
"timestamp": 1778590255152,
"original_message_type": "text",
"message": "Let’s try a few quick steps to get your BP334 right pump working! Please press and hold the power button for more than 2 seconds. If it still doesn’t turn on, charge it for at least 30 minutes using the original adapter and cable. If there’s no response, try a different cable and adapter, and check the Type-C port for any damage or blockages. If the screen lights up but the motor doesn’t run, check for any moisture or milk residue around the motor, seams, or suction hole, and make sure all parts are completely dry before reassembling. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.",
"message_id": "6a03222f4b5d92addb1e015b",
"sunco_source_type": "BUSINESS",
"is_history_context": true,
"actor_type": "system",
"actor_id": "-1",
"actor_name": "Momcozy",
"type": "ChatMessage",
"original_message": {
"id": "6a03222f4b5d92addb1e015b",
"received": "2026-05-12T12:50:55.152Z",
"author": {
"type": "BUSINESS",
"display_name": "Momcozy",
"avatar_url": "https://momcozy.zendesk.com/embeddable/avatars/55896876296601"
},
"content": {
"text": {
"type": "text",
"text": "Let’s try a few quick steps to get your BP334 right pump working! Please press and hold the power button for more than 2 seconds. If it still doesn’t turn on, charge it for at least 30 minutes using the original adapter and cable. If there’s no response, try a different cable and adapter, and check the Type-C port for any damage or blockages. If the screen lights up but the motor doesn’t run, check for any moisture or milk residue around the motor, seams, or suction hole, and make sure all parts are completely dry before reassembling. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you."
}
},
"source": {
"type": "ultimate",
"bot_id": "69031e71cd5417c88af36c00",
"external_conversation_id": "4a355548-16b8-4d2f-8892-c4e3ea6702ce"
}
},
"chat_index": 16
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778590255273,
"status_ts": 1778590255273,
"event_id": "6a03222f606710059d168592",
"status": "DELIVERY_SUCCESS",
"message_id": "6a03222f4b5d92addb1e015b",
"chat_index": 17
},
{
"type": "ChatMessageStatus",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778590255603,
"actor_type": "end-user",
"status_ts": 1778590255603,
"event_id": "6a03222f281d925f4689fd70",
"status": "READ",
"chat_index": 18
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778590255638,
"status_ts": 1778590255638,
"event_id": "6a03222f281d925f4689fd86",
"status": "DELIVERY_SUCCESS",
"message_id": "6a03222f4b5d92addb1e015b",
"chat_index": 19
},
{
"timestamp": 1778590371121,
"original_message_type": "text",
"message": "Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.",
"message_id": "6a0322a3681245794f620ab8",
"sunco_source_type": "BUSINESS",
"is_history_context": true,
"actor_type": "system",
"actor_id": "-1",
"actor_name": "Momcozy",
"type": "ChatMessage",
"original_message": {
"id": "6a0322a3681245794f620ab8",
"received": "2026-05-12T12:52:51.121Z",
"author": {
"type": "BUSINESS",
"display_name": "Momcozy",
"avatar_url": "https://momcozy.zendesk.com/embeddable/avatars/55896876296601"
},
"content": {
"text": {
"type": "text",
"text": "Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you."
}
},
"source": {
"type": "ultimate",
"bot_id": "69031e71cd5417c88af36c00",
"external_conversation_id": "4a355548-16b8-4d2f-8892-c4e3ea6702ce"
}
},
"chat_index": 20
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778590371215,
"status_ts": 1778590371215,
"event_id": "6a0322a3790cfacd3c070832",
"status": "DELIVERY_SUCCESS",
"message_id": "6a0322a3681245794f620ab8",
"chat_index": 21
},
{
"timestamp": 1778590371709,
"original_message_type": "text",
"message": "How would you rate your experience?\n\n⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW",
"message_id": "6a0322a3eba2db0a0a146ca3",
"sunco_source_type": "BUSINESS",
"is_history_context": true,
"actor_type": "system",
"actor_id": "-1",
"actor_name": "Momcozy",
"type": "ChatMessage",
"original_message": {
"id": "6a0322a3eba2db0a0a146ca3",
"received": "2026-05-12T12:52:51.709Z",
"author": {
"type": "BUSINESS",
"display_name": "Momcozy",
"avatar_url": "https://momcozy.zendesk.com/embeddable/avatars/55896876296601"
},
"content": {
"text": {
"type": "text",
"text": "How would you rate your experience?",
"actions": [
{
"reply": {
"type": "reply",
"text": "⭐⭐⭐⭐⭐",
"payload": "⭐⭐⭐⭐⭐"
}
},
{
"reply": {
"type": "reply",
"text": "⭐⭐⭐⭐",
"payload": "⭐⭐⭐⭐"
}
},
{
"reply": {
"type": "reply",
"text": "⭐⭐⭐",
"payload": "⭐⭐⭐"
}
},
{
"reply": {
"type": "reply",
"text": "⭐⭐",
"payload": "⭐⭐"
}
},
{
"reply": {
"type": "reply",
"text": "⭐",
"payload": "⭐"
}
},
{
"reply": {
"type": "reply",
"text": "Not now",
"payload": "Not now"
}
}
]
}
},
"source": {
"type": "ultimate",
"bot_id": "69031e71cd5417c88af36c00",
"external_conversation_id": "4a355548-16b8-4d2f-8892-c4e3ea6702ce"
}
},
"chat_index": 22
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778590371798,
"status_ts": 1778590371798,
"event_id": "6a0322a3a7cbb0ab833d2f3f",
"status": "DELIVERY_SUCCESS",
"message_id": "6a0322a3eba2db0a0a146ca3",
"chat_index": 23
},
{
"type": "ChatMessageStatus",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778591622274,
"actor_type": "end-user",
"status_ts": 1778591622274,
"event_id": "6a0327866ee17fb96aad649a",
"status": "READ",
"chat_index": 24
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778591622306,
"status_ts": 1778591622306,
"event_id": "6a0327866ee17fb96aad64ad",
"status": "DELIVERY_SUCCESS",
"message_id": "6a0322a3eba2db0a0a146ca3",
"chat_index": 25
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778591622306,
"status_ts": 1778591622306,
"event_id": "6a0327866ee17fb96aad64ac",
"status": "DELIVERY_SUCCESS",
"message_id": "6a0322a3681245794f620ab8",
"chat_index": 26
},
{
"timestamp": 1778591654366,
"original_message_type": "text",
"message": "My right pump does not charge or comes on",
"message_id": "6a0327a6329e03d82f34287d",
"sunco_source_type": "NATIVE_MESSAGING",
"is_history_context": true,
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "MichelleSanders",
"type": "ChatMessage",
"original_message": {
"id": "6a0327a6329e03d82f34287d",
"received": "2026-05-12T13:14:14.366Z",
"author": {
"type": "USER",
"user_id": "699fb0dfc3b4f649c95616cf",
"display_name": "MichelleSanders",
"avatar_url": "https://www.gravatar.com/avatar/00000000000000000000000000000000.png?s=200&d=mm",
"user": {
"id": "699fb0dfc3b4f649c95616cf",
"external_id": "2026847939552887883",
"signed_up_at": "2026-02-26T02:33:03.481Z",
"profile": {
"given_name": "MichelleSanders",
"email": "7rrpbmvxh2@privaterelay.appleid.com",
"locale": "en-US"
},
"metadata": {
"fields": {
"conversationId": {
"string_value": "6a0321d1ef1fea1aa537f230"
}
}
},
"identities": [
{
"type": "email",
"value": "7rrpbmvxh2@privaterelay.appleid.com",
"verification": "EMBED"
}
],
"authenticated": true
}
},
"content": {
"text": {
"type": "text",
"text": "My right pump does not charge or comes on"
}
},
"source": {
"type": "ios",
"integration_id": "689e914ca6a04e7404b36408",
"device": {
"id": "69d5007dec23a829a8f62fae",
"type": "IOS",
"guid": "17187319-1927-41FA-9014-B68A84D1B6F5",
"client_id": "699fb0dfc3b4f649c95616d0",
"status": "ACTIVE",
"integration_id": "689e914ca6a04e7404b36408",
"last_seen": "2026-05-12T13:14:14.370Z",
"app_version": "13.2.0",
"info": {
"ipAddress": "172.59.172.160",
"country": "United States",
"osVersion": "26.4.2",
"stateCode": "MO",
"sdkVersion": "13.2.0",
"city": "St Louis",
"installer": "Unknown",
"countryCode": "US",
"os": "iOS",
"appName": "Momcozy",
"appId": "com.root.momcozy",
"vendor": "Native Messaging",
"devicePlatform": "iPhone18,2",
"buildNumber": "3",
"locale": "en-US",
"carrier": "--",
"state": "Missouri"
}
}
}
},
"chat_index": 27
},
{
"timestamp": 1778591663399,
"original_message_type": "text",
"message": "I’m really sorry the previous steps didn’t get your BP334 right pump working. Don’t worry—I’ll arrange for our specialist team to help you out from here! Thank you for your patience, and we’ll make sure you get the support you need.",
"message_id": "6a0327af4b5d92addb2ed35e",
"sunco_source_type": "BUSINESS",
"is_history_context": true,
"actor_type": "system",
"actor_id": "-1",
"actor_name": "Momcozy",
"type": "ChatMessage",
"original_message": {
"id": "6a0327af4b5d92addb2ed35e",
"received": "2026-05-12T13:14:23.399Z",
"author": {
"type": "BUSINESS",
"display_name": "Momcozy",
"avatar_url": "https://momcozy.zendesk.com/embeddable/avatars/55896876296601"
},
"content": {
"text": {
"type": "text",
"text": "I’m really sorry the previous steps didn’t get your BP334 right pump working. Don’t worry—I’ll arrange for our specialist team to help you out from here! Thank you for your patience, and we’ll make sure you get the support you need."
}
},
"source": {
"type": "ultimate",
"bot_id": "69031e71cd5417c88af36c00",
"external_conversation_id": "4a355548-16b8-4d2f-8892-c4e3ea6702ce"
}
},
"chat_index": 28
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778591663503,
"status_ts": 1778591663503,
"event_id": "6a0327af8419c3b9af85bdd1",
"status": "DELIVERY_SUCCESS",
"message_id": "6a0327af4b5d92addb2ed35e",
"chat_index": 29
},
{
"type": "ChatMessageStatus",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778591663893,
"actor_type": "end-user",
"status_ts": 1778591663893,
"event_id": "6a0327afcbc25cfe71adf859",
"status": "READ",
"chat_index": 30
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778591663926,
"status_ts": 1778591663926,
"event_id": "6a0327afcbc25cfe71adf864",
"status": "DELIVERY_SUCCESS",
"message_id": "6a0327af4b5d92addb2ed35e",
"chat_index": 31
},
{
"timestamp": 1778591667255,
"original_message_type": "text",
"message": "To help us get your issue to our specialist team as quickly as possible, could you please share your order number with me? This will help us assist you even faster!",
"message_id": "6a0327b330be8ca2dabbc69d",
"sunco_source_type": "BUSINESS",
"is_history_context": true,
"actor_type": "system",
"actor_id": "-1",
"actor_name": "Momcozy",
"type": "ChatMessage",
"original_message": {
"id": "6a0327b330be8ca2dabbc69d",
"received": "2026-05-12T13:14:27.255Z",
"author": {
"type": "BUSINESS",
"display_name": "Momcozy",
"avatar_url": "https://momcozy.zendesk.com/embeddable/avatars/55896876296601"
},
"content": {
"text": {
"type": "text",
"text": "To help us get your issue to our specialist team as quickly as possible, could you please share your order number with me? This will help us assist you even faster!"
}
},
"source": {
"type": "ultimate",
"bot_id": "69031e71cd5417c88af36c00",
"external_conversation_id": "4a355548-16b8-4d2f-8892-c4e3ea6702ce"
}
},
"chat_index": 32
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778591667353,
"status_ts": 1778591667353,
"event_id": "6a0327b3951047a40f507e98",
"status": "DELIVERY_SUCCESS",
"message_id": "6a0327b330be8ca2dabbc69d",
"chat_index": 33
},
{
"type": "ChatMessageStatus",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778591667674,
"actor_type": "end-user",
"status_ts": 1778591667674,
"event_id": "6a0327b38f1c3400d5362409",
"status": "READ",
"chat_index": 34
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778591667713,
"status_ts": 1778591667713,
"event_id": "6a0327b38f1c3400d536245d",
"status": "DELIVERY_SUCCESS",
"message_id": "6a0327b330be8ca2dabbc69d",
"chat_index": 35
},
{
"timestamp": 1778591684892,
"original_message_type": "text",
"message": "I ordered it off of amazon",
"message_id": "6a0327c4530b0b5b78f57e6f",
"sunco_source_type": "NATIVE_MESSAGING",
"is_history_context": true,
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "MichelleSanders",
"type": "ChatMessage",
"original_message": {
"id": "6a0327c4530b0b5b78f57e6f",
"received": "2026-05-12T13:14:44.892Z",
"author": {
"type": "USER",
"user_id": "699fb0dfc3b4f649c95616cf",
"display_name": "MichelleSanders",
"avatar_url": "https://www.gravatar.com/avatar/00000000000000000000000000000000.png?s=200&d=mm",
"user": {
"id": "699fb0dfc3b4f649c95616cf",
"external_id": "2026847939552887883",
"signed_up_at": "2026-02-26T02:33:03.481Z",
"profile": {
"given_name": "MichelleSanders",
"email": "7rrpbmvxh2@privaterelay.appleid.com",
"locale": "en-US"
},
"metadata": {
"fields": {
"conversationId": {
"string_value": "6a0321d1ef1fea1aa537f230"
}
}
},
"identities": [
{
"type": "email",
"value": "7rrpbmvxh2@privaterelay.appleid.com",
"verification": "EMBED"
}
],
"authenticated": true
}
},
"content": {
"text": {
"type": "text",
"text": "I ordered it off of amazon"
}
},
"source": {
"type": "ios",
"integration_id": "689e914ca6a04e7404b36408",
"device": {
"id": "69d5007dec23a829a8f62fae",
"type": "IOS",
"guid": "17187319-1927-41FA-9014-B68A84D1B6F5",
"client_id": "699fb0dfc3b4f649c95616d0",
"status": "ACTIVE",
"integration_id": "689e914ca6a04e7404b36408",
"last_seen": "2026-05-12T13:14:44.896Z",
"app_version": "13.2.0",
"info": {
"ipAddress": "172.59.172.160",
"country": "United States",
"osVersion": "26.4.2",
"stateCode": "MO",
"sdkVersion": "13.2.0",
"city": "St Louis",
"installer": "Unknown",
"countryCode": "US",
"os": "iOS",
"appName": "Momcozy",
"appId": "com.root.momcozy",
"vendor": "Native Messaging",
"devicePlatform": "iPhone18,2",
"buildNumber": "3",
"locale": "en-US",
"carrier": "--",
"state": "Missouri"
}
}
}
},
"chat_index": 36
},
{
"timestamp": 1778591689801,
"original_message_type": "text",
"message": "Could you please share your Amazon order number with me? This will help us get your case to our support team quickly and make sure you get the best assistance possible!",
"message_id": "6a0327c98897bc1771214e54",
"sunco_source_type": "BUSINESS",
"is_history_context": true,
"actor_type": "system",
"actor_id": "-1",
"actor_name": "Momcozy",
"type": "ChatMessage",
"original_message": {
"id": "6a0327c98897bc1771214e54",
"received": "2026-05-12T13:14:49.801Z",
"author": {
"type": "BUSINESS",
"display_name": "Momcozy",
"avatar_url": "https://momcozy.zendesk.com/embeddable/avatars/55896876296601"
},
"content": {
"text": {
"type": "text",
"text": "Could you please share your Amazon order number with me? This will help us get your case to our support team quickly and make sure you get the best assistance possible!"
}
},
"source": {
"type": "ultimate",
"bot_id": "69031e71cd5417c88af36c00",
"external_conversation_id": "4a355548-16b8-4d2f-8892-c4e3ea6702ce"
}
},
"chat_index": 37
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778591689894,
"status_ts": 1778591689894,
"event_id": "6a0327c922be92aa719f9cdb",
"status": "DELIVERY_SUCCESS",
"message_id": "6a0327c98897bc1771214e54",
"chat_index": 38
},
{
"type": "ChatMessageStatus",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778591690237,
"actor_type": "end-user",
"status_ts": 1778591690237,
"event_id": "6a0327ca8d70081947d86902",
"status": "READ",
"chat_index": 39
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778591690277,
"status_ts": 1778591690277,
"event_id": "6a0327ca8d70081947d86929",
"status": "DELIVERY_SUCCESS",
"message_id": "6a0327c98897bc1771214e54",
"chat_index": 40
},
{
"timestamp": 1778591738635,
"original_message_type": "text",
"message": "112-1568870-1162600",
"message_id": "6a0327fab75029257c3b403b",
"sunco_source_type": "NATIVE_MESSAGING",
"is_history_context": true,
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "MichelleSanders",
"type": "ChatMessage",
"original_message": {
"id": "6a0327fab75029257c3b403b",
"received": "2026-05-12T13:15:38.635Z",
"author": {
"type": "USER",
"user_id": "699fb0dfc3b4f649c95616cf",
"display_name": "MichelleSanders",
"avatar_url": "https://www.gravatar.com/avatar/00000000000000000000000000000000.png?s=200&d=mm",
"user": {
"id": "699fb0dfc3b4f649c95616cf",
"external_id": "2026847939552887883",
"signed_up_at": "2026-02-26T02:33:03.481Z",
"profile": {
"given_name": "MichelleSanders",
"email": "7rrpbmvxh2@privaterelay.appleid.com",
"locale": "en-US"
},
"metadata": {
"fields": {
"conversationId": {
"string_value": "6a0321d1ef1fea1aa537f230"
}
}
},
"identities": [
{
"type": "email",
"value": "7rrpbmvxh2@privaterelay.appleid.com",
"verification": "EMBED"
}
],
"authenticated": true
}
},
"content": {
"text": {
"type": "text",
"text": "112-1568870-1162600"
}
},
"source": {
"type": "ios",
"integration_id": "689e914ca6a04e7404b36408",
"device": {
"id": "69d5007dec23a829a8f62fae",
"type": "IOS",
"guid": "17187319-1927-41FA-9014-B68A84D1B6F5",
"client_id": "699fb0dfc3b4f649c95616d0",
"status": "ACTIVE",
"integration_id": "689e914ca6a04e7404b36408",
"last_seen": "2026-05-12T13:15:38.639Z",
"app_version": "13.2.0",
"info": {
"ipAddress": "172.59.172.160",
"country": "United States",
"osVersion": "26.4.2",
"stateCode": "MO",
"sdkVersion": "13.2.0",
"city": "St Louis",
"installer": "Unknown",
"countryCode": "US",
"os": "iOS",
"appName": "Momcozy",
"appId": "com.root.momcozy",
"vendor": "Native Messaging",
"devicePlatform": "iPhone18,2",
"buildNumber": "3",
"locale": "en-US",
"carrier": "--",
"state": "Missouri"
}
}
}
},
"chat_index": 41
},
{
"timestamp": 1778591746961,
"original_message_type": "text",
"message": "I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.",
"message_id": "6a032802cbc25cfe71aeeb7f",
"sunco_source_type": "BUSINESS",
"is_history_context": true,
"actor_type": "system",
"actor_id": "-1",
"actor_name": "Momcozy",
"type": "ChatMessage",
"original_message": {
"id": "6a032802cbc25cfe71aeeb7f",
"received": "2026-05-12T13:15:46.961Z",
"author": {
"type": "BUSINESS",
"display_name": "Momcozy",
"avatar_url": "https://momcozy.zendesk.com/embeddable/avatars/55896876296601"
},
"content": {
"text": {
"type": "text",
"text": "I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance."
}
},
"source": {
"type": "ultimate",
"bot_id": "69031e71cd5417c88af36c00",
"external_conversation_id": "4a355548-16b8-4d2f-8892-c4e3ea6702ce"
}
},
"chat_index": 42
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778591747070,
"status_ts": 1778591747070,
"event_id": "6a0328032e1e1b510148dc80",
"status": "DELIVERY_SUCCESS",
"message_id": "6a032802cbc25cfe71aeeb7f",
"chat_index": 43
},
{
"type": "ChatMessageStatus",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778591747392,
"actor_type": "end-user",
"status_ts": 1778591747392,
"event_id": "6a032803d83ea0642ccdca0f",
"status": "READ",
"chat_index": 44
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778591747418,
"status_ts": 1778591747418,
"event_id": "6a032803d83ea0642ccdca21",
"status": "DELIVERY_SUCCESS",
"message_id": "6a032802cbc25cfe71aeeb7f",
"chat_index": 45
},
{
"timestamp": 1778591747550,
"original_message_type": "text",
"message": "Do you need me to contact the human customer service for you now?\n\nYES, NO",
"message_id": "6a0328036ee17fb96aaed5c0",
"sunco_source_type": "BUSINESS",
"is_history_context": true,
"actor_type": "system",
"actor_id": "-1",
"actor_name": "Momcozy",
"type": "ChatMessage",
"original_message": {
"id": "6a0328036ee17fb96aaed5c0",
"received": "2026-05-12T13:15:47.550Z",
"author": {
"type": "BUSINESS",
"display_name": "Momcozy",
"avatar_url": "https://momcozy.zendesk.com/embeddable/avatars/55896876296601"
},
"content": {
"text": {
"type": "text",
"text": "Do you need me to contact the human customer service for you now?",
"actions": [
{
"reply": {
"type": "reply",
"text": "Yes",
"payload": "Yes"
}
},
{
"reply": {
"type": "reply",
"text": "No",
"payload": "No"
}
}
]
}
},
"source": {
"type": "ultimate",
"bot_id": "69031e71cd5417c88af36c00",
"external_conversation_id": "4a355548-16b8-4d2f-8892-c4e3ea6702ce"
}
},
"chat_index": 46
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778591747643,
"status_ts": 1778591747643,
"event_id": "6a032803790cfacd3c0a41f4",
"status": "DELIVERY_SUCCESS",
"message_id": "6a0328036ee17fb96aaed5c0",
"chat_index": 47
},
{
"type": "ChatMessageStatus",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778591747965,
"actor_type": "end-user",
"status_ts": 1778591747965,
"event_id": "6a032803ba01323e543f790e",
"status": "READ",
"chat_index": 48
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778591747998,
"status_ts": 1778591747998,
"event_id": "6a032803ba01323e543f7918",
"status": "DELIVERY_SUCCESS",
"message_id": "6a0328036ee17fb96aaed5c0",
"chat_index": 49
},
{
"timestamp": 1778591752853,
"original_message_type": "text",
"message": "Yes",
"message_id": "6a0328086ee17fb96aaee6ef",
"sunco_source_type": "NATIVE_MESSAGING",
"is_history_context": true,
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "MichelleSanders",
"type": "ChatMessage",
"original_message": {
"id": "6a0328086ee17fb96aaee6ef",
"received": "2026-05-12T13:15:52.853Z",
"author": {
"type": "USER",
"user_id": "699fb0dfc3b4f649c95616cf",
"display_name": "MichelleSanders",
"avatar_url": "https://www.gravatar.com/avatar/00000000000000000000000000000000.png?s=200&d=mm",
"user": {
"id": "699fb0dfc3b4f649c95616cf",
"external_id": "2026847939552887883",
"signed_up_at": "2026-02-26T02:33:03.481Z",
"profile": {
"given_name": "MichelleSanders",
"email": "7rrpbmvxh2@privaterelay.appleid.com",
"locale": "en-US"
},
"metadata": {
"fields": {
"conversationId": {
"string_value": "6a0321d1ef1fea1aa537f230"
}
}
},
"identities": [
{
"type": "email",
"value": "7rrpbmvxh2@privaterelay.appleid.com",
"verification": "EMBED"
}
],
"authenticated": true
}
},
"content": {
"text": {
"type": "text",
"text": "Yes",
"payload": "Yes"
}
},
"source": {
"type": "ios",
"integration_id": "689e914ca6a04e7404b36408",
"device": {
"id": "69d5007dec23a829a8f62fae",
"type": "IOS",
"guid": "17187319-1927-41FA-9014-B68A84D1B6F5",
"client_id": "699fb0dfc3b4f649c95616d0",
"status": "ACTIVE",
"integration_id": "689e914ca6a04e7404b36408",
"last_seen": "2026-05-12T13:15:52.858Z",
"app_version": "13.2.0",
"info": {
"ipAddress": "172.59.172.160",
"country": "United States",
"osVersion": "26.4.2",
"stateCode": "MO",
"sdkVersion": "13.2.0",
"city": "St Louis",
"installer": "Unknown",
"countryCode": "US",
"os": "iOS",
"appName": "Momcozy",
"appId": "com.root.momcozy",
"vendor": "Native Messaging",
"devicePlatform": "iPhone18,2",
"buildNumber": "3",
"locale": "en-US",
"carrier": "--",
"state": "Missouri"
}
}
}
},
"chat_index": 50
},
{
"timestamp": 1778591757566,
"original_message_type": "text",
"message": "Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!\n\nLEAVE A MESSAGE, TRY AGAIN LATER",
"message_id": "6a03280d8723e0be2d8082a4",
"sunco_source_type": "BUSINESS",
"is_history_context": true,
"actor_type": "system",
"actor_id": "-1",
"actor_name": "Momcozy",
"type": "ChatMessage",
"original_message": {
"id": "6a03280d8723e0be2d8082a4",
"received": "2026-05-12T13:15:57.566Z",
"author": {
"type": "BUSINESS",
"display_name": "Momcozy",
"avatar_url": "https://momcozy.zendesk.com/embeddable/avatars/55896876296601"
},
"content": {
"text": {
"type": "text",
"text": "Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!",
"actions": [
{
"reply": {
"type": "reply",
"text": "Leave a message",
"payload": "Leave a message"
}
},
{
"reply": {
"type": "reply",
"text": "Try again later",
"payload": "Try again later"
}
}
],
"html_text": "Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the <strong>[Leave a Message]</strong> button below to submit your specific request. A ticket will be automatically created once you <strong>leave a Message</strong> , and one of our human agents will follow up with you promptly!"
}
},
"source": {
"type": "ultimate",
"bot_id": "69031e71cd5417c88af36c00",
"external_conversation_id": "4a355548-16b8-4d2f-8892-c4e3ea6702ce"
}
},
"chat_index": 51
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778591757645,
"status_ts": 1778591757645,
"event_id": "6a03280dcc243cf41e3104c4",
"status": "DELIVERY_SUCCESS",
"message_id": "6a03280d8723e0be2d8082a4",
"chat_index": 52
},
{
"type": "ChatMessageStatus",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778591757987,
"actor_type": "end-user",
"status_ts": 1778591757987,
"event_id": "6a03280d530b0b5b78f6583a",
"status": "READ",
"chat_index": 53
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778591758021,
"status_ts": 1778591758021,
"event_id": "6a03280e530b0b5b78f6583e",
"status": "DELIVERY_SUCCESS",
"message_id": "6a03280d8723e0be2d8082a4",
"chat_index": 54
},
{
"timestamp": 1778591767199,
"original_message_type": "text",
"message": "Leave a message",
"message_id": "6a032817ba01323e543fb4c7",
"sunco_source_type": "NATIVE_MESSAGING",
"is_history_context": true,
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "MichelleSanders",
"type": "ChatMessage",
"original_message": {
"id": "6a032817ba01323e543fb4c7",
"received": "2026-05-12T13:16:07.199Z",
"author": {
"type": "USER",
"user_id": "699fb0dfc3b4f649c95616cf",
"display_name": "MichelleSanders",
"avatar_url": "https://www.gravatar.com/avatar/00000000000000000000000000000000.png?s=200&d=mm",
"user": {
"id": "699fb0dfc3b4f649c95616cf",
"external_id": "2026847939552887883",
"signed_up_at": "2026-02-26T02:33:03.481Z",
"profile": {
"given_name": "MichelleSanders",
"email": "7rrpbmvxh2@privaterelay.appleid.com",
"locale": "en-US"
},
"metadata": {
"fields": {
"conversationId": {
"string_value": "6a0321d1ef1fea1aa537f230"
}
}
},
"identities": [
{
"type": "email",
"value": "7rrpbmvxh2@privaterelay.appleid.com",
"verification": "EMBED"
}
],
"authenticated": true
}
},
"content": {
"text": {
"type": "text",
"text": "Leave a message",
"payload": "Leave a message"
}
},
"source": {
"type": "ios",
"integration_id": "689e914ca6a04e7404b36408",
"device": {
"id": "69d5007dec23a829a8f62fae",
"type": "IOS",
"guid": "17187319-1927-41FA-9014-B68A84D1B6F5",
"client_id": "699fb0dfc3b4f649c95616d0",
"status": "ACTIVE",
"integration_id": "689e914ca6a04e7404b36408",
"last_seen": "2026-05-12T13:16:07.202Z",
"app_version": "13.2.0",
"info": {
"ipAddress": "172.59.172.160",
"country": "United States",
"osVersion": "26.4.2",
"stateCode": "MO",
"sdkVersion": "13.2.0",
"city": "St Louis",
"installer": "Unknown",
"countryCode": "US",
"os": "iOS",
"appName": "Momcozy",
"appId": "com.root.momcozy",
"vendor": "Native Messaging",
"devicePlatform": "iPhone18,2",
"buildNumber": "3",
"locale": "en-US",
"carrier": "--",
"state": "Missouri"
}
}
}
},
"chat_index": 55
},
{
"timestamp": 1778591772156,
"original_message_type": "text",
"message": "Please leave the following information, which will help us solve your problem faster and more accurately:\n\n 1. Your order number (if you don't have one, you can leave it blank):\n 2. Product model/name:\n 3. Description of specific needs:\n\nWe will convert your message into a work order and synchronize it to the support team as soon as possible~\n\nPlease rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~\n\nThank you for using the online chat. Wish you a pleasant day.😊",
"message_id": "6a03281caaf28985e2e58bd3",
"sunco_source_type": "BUSINESS",
"is_history_context": true,
"actor_type": "system",
"actor_id": "-1",
"actor_name": "Momcozy",
"type": "ChatMessage",
"original_message": {
"id": "6a03281caaf28985e2e58bd3",
"received": "2026-05-12T13:16:12.156Z",
"author": {
"type": "BUSINESS",
"display_name": "Momcozy",
"avatar_url": "https://momcozy.zendesk.com/embeddable/avatars/55896876296601"
},
"content": {
"text": {
"type": "text",
"text": "Please leave the following information, which will help us solve your problem faster and more accurately:\n\n 1. Your order number (if you don't have one, you can leave it blank):\n 2. Product model/name:\n 3. Description of specific needs:\n\nWe will convert your message into a work order and synchronize it to the support team as soon as possible~\n\nPlease rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~\n\nThank you for using the online chat. Wish you a pleasant day.😊",
"html_text": "<p>Please leave the following information, which will help us solve your problem faster and more accurately:</p>\n<ol>\n<li>Your order number (if you don't have one, you can leave it blank):</li>\n<li>Product model/name:</li>\n<li>Description of specific needs:</li>\n</ol>\n<p>We will convert your message into a work order and synchronize it to the support team as soon as possible~</p>\n<p>Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~</p>\n<p>Thank you for using the online chat. Wish you a pleasant day.😊 </p>"
}
},
"source": {
"type": "ultimate",
"bot_id": "69031e71cd5417c88af36c00",
"external_conversation_id": "4a355548-16b8-4d2f-8892-c4e3ea6702ce"
}
},
"chat_index": 56
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778591772246,
"status_ts": 1778591772246,
"event_id": "6a03281c951047a40f50b73a",
"status": "DELIVERY_SUCCESS",
"message_id": "6a03281caaf28985e2e58bd3",
"chat_index": 57
},
{
"type": "ChatMessageStatus",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778591772666,
"actor_type": "end-user",
"status_ts": 1778591772666,
"event_id": "6a03281c0802688260d00a06",
"status": "READ",
"chat_index": 58
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "56496061393689",
"actor_name": "",
"timestamp": 1778591772700,
"status_ts": 1778591772700,
"event_id": "6a03281c0802688260d00a0d",
"status": "DELIVERY_SUCCESS",
"message_id": "6a03281caaf28985e2e58bd3",
"chat_index": 59
}
],
"webpath": [],
"channel": "native_messaging"
},
"via": {
"channel": "native_messaging",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-12T13:16:13Z",
"metadata": {
"system": {},
"custom": {}
}
}
],
"users": [
{
"id": 33115657386521,
"url": "https://rootglobal.zendesk.com/api/v2/users/33115657386521.json",
"name": "BL-SME-Mhelrose",
"email": "root-support-05@rootglobal.net",
"created_at": "2024-05-30T03:22:16Z",
"updated_at": "2026-05-13T11:51:41Z",
"time_zone": "Beijing",
"iana_time_zone": "Asia/Shanghai",
"phone": null,
"shared_phone_number": null,
"photo": {
"url": "https://rootglobal.zendesk.com/api/v2/attachments/50793834294553.json",
"id": 50793834294553,
"file_name": "b7288e9c779bf006b45c93d6a5f2fa19.jpg",
"content_url": "https://rootglobal.zendesk.com/system/photos/50793834294553/b7288e9c779bf006b45c93d6a5f2fa19.jpg",
"mapped_content_url": "https://rootglobal.zendesk.com/system/photos/50793834294553/b7288e9c779bf006b45c93d6a5f2fa19.jpg",
"content_type": "image/jpeg",
"size": 3104,
"width": 80,
"height": 95,
"inline": false,
"deleted": false,
"thumbnails": [
{
"url": "https://rootglobal.zendesk.com/api/v2/attachments/50793834299033.json",
"id": 50793834299033,
"file_name": "b7288e9c779bf006b45c93d6a5f2fa19_thumb.jpg",
"content_url": "https://rootglobal.zendesk.com/system/photos/50793834294553/b7288e9c779bf006b45c93d6a5f2fa19_thumb.jpg",
"mapped_content_url": "https://rootglobal.zendesk.com/system/photos/50793834294553/b7288e9c779bf006b45c93d6a5f2fa19_thumb.jpg",
"content_type": "image/jpeg",
"size": 765,
"width": 27,
"height": 32,
"inline": false,
"deleted": false
}
]
},
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Momcozy Chloe",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-13T11:50:48Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522483365145,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 32358758527257,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 35068046653593,
"url": "https://rootglobal.zendesk.com/api/v2/users/35068046653593.json",
"name": "BL-Chat-Irene",
"email": "root-support-18@rootglobal.net",
"created_at": "2024-07-15T02:05:48Z",
"updated_at": "2026-05-13T13:33:04Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Momcozy Lisa",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-13T10:54:55Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 52002469607449,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 56496061393689,
"url": "https://rootglobal.zendesk.com/api/v2/users/56496061393689.json",
"name": "MichelleSanders",
"email": "7rrpbmvxh2@privaterelay.appleid.com",
"created_at": "2026-03-30T18:22:30Z",
"updated_at": "2026-05-12T12:49:36Z",
"time_zone": "Asia/Hong_Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "end-user",
"verified": true,
"external_id": "2026847939552887883",
"tags": [],
"alias": null,
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": null,
"two_factor_auth_enabled": null,
"signature": null,
"details": null,
"notes": null,
"role_type": null,
"custom_role_id": null,
"is_billing_admin": null,
"moderator": false,
"ticket_restriction": "requested",
"only_private_comments": false,
"restricted_agent": true,
"suspended": false,
"default_group_id": null,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": "app_690b04fb6db3dcedbd629ff9"
},
"suspension_details": null
}
],
"next_page": null,
"previous_page": null,
"count": 6
}