提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1251395",
"subject": "Refund offer from Seller Momcozy Official Store on Order ID: 113-0803971-5257862",
"description": "Order ID: 113-0803971-5257862:\n\n#: 1\nASIN: B099RSXLGH\nProduct Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue)\n\nMessage:\n\nFull Refund\nhttps://www.amazon.com/dp/B099RSXLGH\n\nItem Title: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue)\nOrder ID: 113-0803971-5257862\nOrder Status: Shipped\nOrder Total: 39.06",
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"created_at": "2026-05-12T12:47:46Z",
"updated_at": "2026-05-13T06:33:58Z"
},
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"agents_notes_label": "negative review：\nCovered in dried brown liquid :(\nRight out of the package there was some gross looking brown stuff all over it. It looks like dried blood. I don’t even want to touch it :( Also, the timer button is useless.",
"agents_notes": "negative review：\nCovered in dried brown liquid :(\nRight out of the package there was some gross looking brown stuff all over it. It looks like dried blood. I don’t even want to touch it :( Also, the timer button is useless.",
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"category_zh": "产品脏污"
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"type": "Comment",
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"text": "Dear Angel,\n \nWe are very sorry that the product you received is covered in dried brown liquid and that the timer button is useless.\n \nSince our products are shipped from Amazon warehouses, based on your description, we suspect that Amazon may have accidentally sent you a product that had been returned by another customer.\n \nHere are the solutions we would like to offer:\n \n1. Full refund: Once processed, the refund is expected to be returned to your original payment method within 3-5 business days.\n2. Replacement of a new product: The replacement package is expected to be shipped within 1-2 days. Under normal circumstances, delivery takes 3-7 days.\n \nIf you choose the replacement option, please provide the following info so we can proceed:\n \nFull name:\nStreet address:\nCity:\nState/Province:\nCountry:\nPostal code:\n \nCould you also please provide us with photos of the dried brown liquid so we can better understand the situation?\n \nWe sincerely look forward to your reply and will further assist you. Thank you for your understanding.\n \nBest regards,\nMomcozy Customer Support Team"
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"text": "Conversation marked as \"No response needed.\""
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"text": "Order ID: 113-0803971-5257862: \n\n #: 1\n\nASIN: B099RSXLGH\n\nProduct Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue) \n\n Message: \n\n Full Refund\n\nhttps://www.amazon.com/dp/B099RSXLGH \n\n Item Title: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue)\n\nOrder ID: 113-0803971-5257862\n\nOrder Status: Shipped\n\nOrder Total: 39.06"
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"description": "Order ID: 113-0803971-5257862:\n\n#: 1\nASIN: B099RSXLGH\nProduct Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue)\n\nMessage:\n\nFull Refund\nhttps://www.amazon.com/dp/B099RSXLGH\n\nItem Title: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue)\nOrder ID: 113-0803971-5257862\nOrder Status: Shipped\nOrder Total: 39.06",
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"body": "Dear Angel,\n \nWe are very sorry that the product you received is covered in dried brown liquid and that the timer button is useless.\n \nSince our products are shipped from Amazon warehouses, based on your description, we suspect that Amazon may have accidentally sent you a product that had been returned by another customer.\n \nHere are the solutions we would like to offer:\n \n1. Full refund: Once processed, the refund is expected to be returned to your original payment method within 3-5 business days.\n2. Replacement of a new product: The replacement package is expected to be shipped within 1-2 days. Under normal circumstances, delivery takes 3-7 days.\n \nIf you choose the replacement option, please provide the following info so we can proceed:\n \nFull name:\nStreet address:\nCity:\nState/Province:\nCountry:\nPostal code:\n \nCould you also please provide us with photos of the dried brown liquid so we can better understand the situation?\n \nWe sincerely look forward to your reply and will further assist you. Thank you for your understanding.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Dear Angel,\n\nWe are very sorry that the product you received is covered in dried brown liquid and that the timer button is useless.\n\nSince our products are shipped from Amazon warehouses, based on your description, we suspect that Amazon may have accidentally sent you a product that had been returned by another customer.\n\nHere are the solutions we would like to offer:\n\n1. Full refund: Once processed, the refund is expected to be returned to your original payment method within 3-5 business days.\n2. Replacement of a new product: The replacement package is expected to be shipped within 1-2 days. Under normal circumstances, delivery takes 3-7 days.\n\nIf you choose the replacement option, please provide the following info so we can proceed:\n\nFull name:\nStreet address:\nCity:\nState/Province:\nCountry:\nPostal code:\n\nCould you also please provide us with photos of the dried brown liquid so we can better understand the situation?\n\nWe sincerely look forward to your reply and will further assist you. Thank you for your understanding.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Angel,<br> <br>We are very sorry that the product you received is covered in dried brown liquid and that the timer button is useless.<br> <br>Since our products are shipped from Amazon warehouses, based on your description, we suspect that Amazon may have accidentally sent you a product that had been returned by another customer.<br> <br>Here are the solutions we would like to offer:<br> <br>1. Full refund: Once processed, the refund is expected to be returned to your original payment method within 3-5 business days.<br>2. Replacement of a new product: The replacement package is expected to be shipped within 1-2 days. Under normal circumstances, delivery takes 3-7 days.<br> <br>If you choose the replacement option, please provide the following info so we can proceed:<br> <br>Full name:<br>Street address:<br>City:<br>State/Province:<br>Country:<br>Postal code:<br> <br>Could you also please provide us with photos of the dried brown liquid so we can better understand the situation?<br> <br>We sincerely look forward to your reply and will further assist you. Thank you for your understanding.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Angel,\n \nWe are very sorry that the product you received is covered in dried brown liquid and that the timer button is useless.\n \nSince our products are shipped from Amazon warehouses, based on your description, we suspect that Amazon may have accidentally sent you a product that had been returned by another customer.\n \nHere are the solutions we would like to offer:\n \n1. Full refund: Once processed, the refund is expected to be returned to your original payment method within 3-5 business days.\n2. Replacement of a new product: The replacement package is expected to be shipped within 1-2 days. Under normal circumstances, delivery takes 3-7 days.\n \nIf you choose the replacement option, please provide the following info so we can proceed:\n \nFull name:\nStreet address:\nCity:\nState/Province:\nCountry:\nPostal code:\n \nCould you also please provide us with photos of the dried brown liquid so we can better understand the situation?\n \nWe sincerely look forward to your reply and will further assist you. Thank you for your understanding.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Order ID: 113-0803971-5257862:\n\n#: 1\nASIN: B099RSXLGH\nProduct Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue)\n\nMessage:\n\nFull Refund\nhttps://www.amazon.com/dp/B099RSXLGH\n\nItem Title: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue)\nOrder ID: 113-0803971-5257862\nOrder Status: Shipped\nOrder Total: 39.06",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Order ID: 113-0803971-5257862:</p>\n\n<p dir=\"auto\">#: 1\n<br>ASIN: B099RSXLGH\n<br>Product Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue)</p>\n\n<p dir=\"auto\">Message:</p>\n\n<p dir=\"auto\">Full Refund\n<br><a href=\"https://www.amazon.com/dp/B099RSXLGH\" target=\"_blank\" rel=\"nofollow noreferrer\">https://www.amazon.com/dp/B099RSXLGH</a></p>\n\n<p dir=\"auto\">Item Title: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue)\n<br>Order ID: 113-0803971-5257862\n<br>Order Status: Shipped\n<br>Order Total: 39.06</p></div>",
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