来自卖家 Momcozy 官方店的退款提议，订单 ID: 111-3497499-9707458

Refund offer from Seller Momcozy Official Store on Order ID: 111-3497499-9707458
Ticket 1251317 solved normal 2026-05-12T12:13:37Z Zendesk
客服备注 / Agents notes 34029476051481
negative review "Bad Sound Quality I ordered this for my toddler because her hatch 2nd gen was going out and the sound kept coming in and out of it so I figured I would get a cheaper machine one this time. First impression just by listening to this thing sounds like what my hatch machine sounded like at the end of its life span! It just sounds awful and not clear."
负面评价 “音质差 我为我的幼儿订购了这个，因为她的 Hatch 第二代快坏了，声音断断续续的，所以我心想这次买个便宜点的机器。刚听这东西的第一印象听起来就像我的 Hatch 机器寿命结束时的声音！听起来非常糟糕且不清晰。”
Zendesk 既有问题分类 34154549939865
CPI::Weird sound
value: cpi__weird_sound
CPI::异响 (音质差)
销售渠道 / 来源渠道 32685292044825
AMZ
value: amz
产品型号 / 产品线 33749938239513
electrical::White Noise Machine::WN02-App Remote Control
value: electrical_white.noise.machine_m21fwdb03

核心信息

产品字段
空
会话渠道
{"api": 2}
本地 channel
Agent
更新时间
2026-05-13T03:13:53Z
Requester
空
模型
gemini-3-flash-preview

中文整合阅读文本

【标题】：来自卖家 Momcozy 官方店的退款提议，订单 ID: 111-3497499-9707458
【既有分类】：CPI::异响
【客服备注】：负面评价：用户反馈音质很差，听起来像旧机器坏掉的声音，不清晰。
【描述翻译】：订单 111-3497499-9707458 下的婴儿白噪音睡眠仪（B099RSXLGH），客户 Katlyn 要求全额退款。订单金额 0.00，已发货。
【会话详情】：
1. [2026-05-12 客户 Katlyn]: 提交亚马逊退款申请，反馈产品为婴儿白噪音机（蓝色），要求全额退款。
2. [2026-05-13 系统]: 会话标记为无需回复。

描述与翻译

中文描述

订单 ID: 111-3497499-9707458:

#: 1
ASIN: B099RSXLGH
产品名称: 婴儿白噪音睡眠仪，Momcozy 带小夜灯婴儿睡眠白噪音机，幼儿睡眠训练器，34 种舒缓睡眠音，定时器，App 远程控制，个性化睡眠习惯闹钟（蓝色）

消息内容:

请全额退款！
https://www.amazon.com/dp/B099RSXLGH

项目标题: 婴儿白噪音睡眠仪，Momcozy 带小夜灯婴儿睡眠白噪音机，幼儿睡眠训练器，34 种舒缓睡眠音，定时器，App 远程控制，个性化睡眠习惯闹钟（蓝色）
订单 ID: 111-3497499-9707458
订单状态: 已发货
订单总额: 0.00

英文/原始描述

Order ID: 111-3497499-9707458:

#: 1
ASIN: B099RSXLGH
Product Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue)

Message:

Full Refund please!
https://www.amazon.com/dp/B099RSXLGH

Item Title: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue)
Order ID: 111-3497499-9707458
Order Status: Shipped
Order Total: 0.00

Conversation 中文翻译

#1 internal 2026-05-13T03:13:53Z api Comment RT-SYS-Admin
会话被标记为“无需回复”。
英文原文 / 原始消息 
Conversation marked as "No response needed."
#2 customer 2026-05-12T12:13:37Z api Comment Katlyn
订单 ID: 111-3497499-9707458:

#: 1

ASIN: B099RSXLGH

产品名称: 婴儿白噪音睡眠仪，Momcozy 带小夜灯婴儿睡眠白噪音机，幼儿睡眠训练器，34 种舒缓睡眠音，定时器，App 远程控制，个性化睡眠习惯闹钟（蓝色）

消息内容:

请全额退款！

https://www.amazon.com/dp/B099RSXLGH

项目标题: 婴儿白噪音睡眠仪，Momcozy 带小夜灯婴儿睡眠白噪音机，幼儿睡眠训练器，34 种舒缓睡眠音，定时器，App 远程控制，个性化睡眠习惯闹钟（蓝色）

订单 ID: 111-3497499-9707458

订单状态: 已发货

订单总额: 0.00
英文原文 / 原始消息 
Order ID: 111-3497499-9707458: 

 #: 1

ASIN: B099RSXLGH

Product Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue) 

 Message: 

 Full Refund please!

https://www.amazon.com/dp/B099RSXLGH 

 Item Title: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue)

Order ID: 111-3497499-9707458

Order Status: Shipped

Order Total: 0.00

全部自定义字段

field_id显示名 / 选项名value
32685292044825AMZamz
33749938239513electrical::White Noise Machine::WN02-App Remote Controlelectrical_white.noise.machine_m21fwdb03
34029476051481negative review "Bad Sound Quality I ordered this for my toddler because her hatch 2nd gen was going out and the sound kept coming in and out of it so I figured I would get a cheaper machine one this time. First impression just by listening to this thing sounds like what my hatch machine sounded like at the end of its life span! It just sounds awful and not clear."
34154549939865CPI::Weird soundcpi__weird_sound

更多原始信息

提取后的分类输入 JSON 
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    "subject": "Refund offer from Seller Momcozy Official Store on Order ID: 111-3497499-9707458",
    "description": "Order ID: 111-3497499-9707458:\n\n#: 1\nASIN: B099RSXLGH\nProduct Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue)\n\nMessage:\n\nFull Refund please!\nhttps://www.amazon.com/dp/B099RSXLGH\n\nItem Title: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue)\nOrder ID: 111-3497499-9707458\nOrder Status: Shipped\nOrder Total: 0.00",
    "status": "solved",
    "priority": "normal",
    "product_model": "",
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    "updated_at": "2026-05-13T03:13:53Z"
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    "agents_notes": "negative review\n\"Bad Sound Quality\nI ordered this for my toddler because her hatch 2nd gen was going out and the sound kept coming in and out of it so I figured I would get a cheaper machine one this time. First impression just by listening to this thing sounds like what my hatch machine sounded like at the end of its life span! It just sounds awful and not clear.\"",
    "category_field_id": "34154549939865",
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    "category_zh": "异响"
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      "author_name": "RT-SYS-Admin",
      "author_role": "admin",
      "sender_type": "internal",
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      "author_role": "end-user",
      "sender_type": "customer",
      "channel": "api",
      "public": true,
      "recording_type": "",
      "text": "Order ID: 111-3497499-9707458: \n\n #: 1\n\nASIN: B099RSXLGH\n\nProduct Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue) \n\n Message: \n\n Full Refund please!\n\nhttps://www.amazon.com/dp/B099RSXLGH \n\n Item Title: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue)\n\nOrder ID: 111-3497499-9707458\n\nOrder Status: Shipped\n\nOrder Total: 0.00"
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翻译 JSON 
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  "translated_subject": "来自卖家 Momcozy 官方店的退款提议，订单 ID: 111-3497499-9707458",
  "translated_description": "订单 ID: 111-3497499-9707458:\n\n#: 1\nASIN: B099RSXLGH\n产品名称: 婴儿白噪音睡眠仪，Momcozy 带小夜灯婴儿睡眠白噪音机，幼儿睡眠训练器，34 种舒缓睡眠音，定时器，App 远程控制，个性化睡眠习惯闹钟（蓝色）\n\n消息内容:\n\n请全额退款！\nhttps://www.amazon.com/dp/B099RSXLGH\n\n项目标题: 婴儿白噪音睡眠仪，Momcozy 带小夜灯婴儿睡眠白噪音机，幼儿睡眠训练器，34 种舒缓睡眠音，定时器，App 远程控制，个性化睡眠习惯闹钟（蓝色）\n订单 ID: 111-3497499-9707458\n订单状态: 已发货\n订单总额: 0.00",
  "translated_agents_notes": "负面评价\n“音质差\n我为我的幼儿订购了这个，因为她的 Hatch 第二代快坏了，声音断断续续的，所以我心想这次买个便宜点的机器。刚听这东西的第一印象听起来就像我的 Hatch 机器寿命结束时的声音！听起来非常糟糕且不清晰。”",
  "translated_category_label": "CPI::异响 (音质差)",
  "translated_messages": [
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      "created_at": "2026-05-13T03:13:53Z",
      "sender_type": "internal",
      "author_name": "RT-SYS-Admin",
      "channel": "api",
      "translated_text": "会话被标记为“无需回复”。"
    },
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      "conversation_id": "57849426425881",
      "created_at": "2026-05-12T12:13:37Z",
      "sender_type": "customer",
      "author_name": "Katlyn",
      "channel": "api",
      "translated_text": "订单 ID: 111-3497499-9707458: \n\n #: 1\n\nASIN: B099RSXLGH\n\n产品名称: 婴儿白噪音睡眠仪，Momcozy 带小夜灯婴儿睡眠白噪音机，幼儿睡眠训练器，34 种舒缓睡眠音，定时器，App 远程控制，个性化睡眠习惯闹钟（蓝色） \n\n 消息内容: \n\n 请全额退款！\n\nhttps://www.amazon.com/dp/B099RSXLGH \n\n 项目标题: 婴儿白噪音睡眠仪，Momcozy 带小夜灯婴儿睡眠白噪音机，幼儿睡眠训练器，34 种舒缓睡眠音，定时器，App 远程控制，个性化睡眠习惯闹钟（蓝色）\n\n订单 ID: 111-3497499-9707458\n\n订单状态: 已发货\n\n订单总额: 0.00"
    }
  ],
  "chinese_reading_text": "【标题】：来自卖家 Momcozy 官方店的退款提议，订单 ID: 111-3497499-9707458\n【既有分类】：CPI::异响\n【客服备注】：负面评价：用户反馈音质很差，听起来像旧机器坏掉的声音，不清晰。\n【描述翻译】：订单 111-3497499-9707458 下的婴儿白噪音睡眠仪（B099RSXLGH），客户 Katlyn 要求全额退款。订单金额 0.00，已发货。\n【会话详情】：\n1. [2026-05-12 客户 Katlyn]: 提交亚马逊退款申请，反馈产品为婴儿白噪音机（蓝色），要求全额退款。\n2. [2026-05-13 系统]: 会话标记为无需回复。",
  "translation_notes": [
    "ASIN B099RSXLGH 对应产品为婴儿睡眠机/白噪音机。",
    "Agents notes 中提到的 'Hatch 2nd gen' 为竞品品牌 Hatch 的第二代产品。",
    "订单总额显示为 0.00 可能由于是置换单或促销单。"
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}
ticket_raw_json 
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