提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1251332",
"subject": "Call with Caller +1 (226) 402-3635",
"description": "Call from: +1 (226) 402-3635\nCall to: +1 (619) 848-0676\nTime of call: May 12, 2026 at 12:22:56 PM UTC",
"status": "solved",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T12:23:42Z",
"updated_at": "2026-05-12T18:45:20Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "#JJ1672097/ tracking order\nno stock for local warehouse gonna ship internationally",
"agents_notes": "#JJ1672097/ tracking order\nno stock for local warehouse gonna ship internationally",
"category_field_id": "34154549939865",
"category_name": "Orders&Logistics::Shipping delayed due to insufficient inventory",
"category_value": "orders_logistics__shipping_delayed_due_to_insufficient_inventory",
"category_zh": "库存不足导致发货延迟"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 3,
"voice": 2
}
},
"messages": [
{
"conversation_id": "57855628083353",
"type": "Comment",
"created_at": "2026-05-12T18:45:20Z",
"author_id": "42731096400153",
"author_name": "CT-Krizell",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Sir,\n \nThank you so much for your patience and understanding. Upon checking, the M9 replacement will be shipped from our international warehouse to ensure we can provide you with the item as soon as possible.\n \nWith this, we kindly ask you to allow approximately 7–12 business days for the delivery. We truly appreciate your patience while the shipment is on its way.\n \nIf you have any further questions or concerns, please feel free to let us know. We are always happy to assist you.\n \nBest regards,\nMomcozy Support Team"
},
{
"conversation_id": "57849797192985",
"type": "Comment",
"created_at": "2026-05-12T12:30:49Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call summary: \n Customer contacted Momcozy regarding the breast pump order placed on May 10, expressing concern about not receiving shipping or tracking details. Customer provided the order number: JForJunior1672097. Agent confirmed the order for the N9 pump shipped to Canada and clarified that standard shipping time is 3 to 7 business days. Agent initially misstated the purchase date as recent but corrected it to May 10. Customer requested expedited shipping due to urgent need. Agent acknowledged the request, committed to escalating the order to higher support to expedite shipment, and promised to notify the customer once the tracking number is available. Tracking information is handled by Amazon Logistics and is not yet available on the agent’s side. No further questions from the customer; conversation ended with assurance to prioritize the order and keep the customer updated. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57849782136857",
"type": "Comment",
"created_at": "2026-05-12T12:30:45Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call transcript: \n00:02AgentHello. Good morning. This is momcozy. How can I help you?00:06CustomerHi there. How are you?00:08AgentHello, sir. Good morning. I'm doing good. How are you, sir?00:12CustomerI'm good. Thank you. Actually, I have a quick question. I just made a payment for momcozy breast pump around the May 10, and I haven't heard anything back. Any any shipping information, any tracking number, nothing.00:27CustomerI can give you the order number.00:30AgentOkay, sir. I see. Can I have the order number, sir?00:34CustomerYeah. It's JForJuniorJForJunior1672097.00:43AgentOkay. Thank you so much for this 1, sir, and kindly hold for a minute. I'm just going to check the details.03:54CustomerHello? Hello?04:17AgentHello, sir?04:19CustomerYes.04:21AgentLong will it take you? Yes, sir. So thank you so much for yes, sir. Thank you so much, first of all, sir, for patiently waiting. So upon reviewing the order of yours, sir, you have purchased the n 9 pump, and you are from Canada, sir.04:35AgentIs that correct?04:37CustomerYes.04:39AgentYes. So for that 1, sir, no worries since you've, uh, you've just purchased this yesterday. And for the tracking number, sir, it will be sent04:48CustomerNot not yesterday. Sir. You're wrong.04:53AgentThe other day, sir. So for04:55CustomerYeah. May 10.04:58AgentMhmm. Sorry for that, sir. So for this 1, sir, no worries. The tracking number will be sent into your email or to your account within the after the process of the shipment, sir. So for this 1, sir, our standard shipping time is 3 to 7 business days.05:18AgentSo maybe, sir, tomorrow, you will be receiving the tracking number when the carrier or the the or the logistics, sir, pick up the item. So the tracking number will be automatically sent to you, sir. So kindly wait for it, sir. But no worries. It will be lot delayed.05:37CustomerCan you please expedite it? Because I need it urgently. That's why.05:43AgentOkay. Alright, sir. I'll I will do my best to expedite this 1 for you to receive this, sir. But I can see here, sir, that it will be shipped through Amazon Logistics, sir.05:57CustomerOkay. So do you have the tracking number?06:02AgentNot yet, sir. We don't have still the tracking number here in my end, but I will update you, sir, once it has updated,06:09Customersir. Yeah. And can you06:10Agentplease make this, sir, maybe tomorrow?06:13CustomerYeah. And can you please make it a priority? That would be really helpful.06:18AgentOf course, sir. No worries for that. I understand, sir. I will gonna be expediting this to my higher support so we can expedite the shipping, sir.06:27CustomerThank you. Thank you. Much appreciated.06:30AgentOkay. Thank you so much for that, sir. And do you have any questions, sir?06:34CustomerNo. That's all for today. Thank you.06:37AgentOkay. Thank you, sir. Bye for your line.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57849756052377",
"type": "VoiceComment",
"created_at": "2026-05-12T12:30:31Z",
"author_id": "42731096400153",
"author_name": "CT-Krizell",
"author_role": "agent",
"sender_type": "agent",
"channel": "voice",
"public": true,
"recording_type": "call",
"text": "Inbound call from +1 (226) 402-3635\nCall Details:\n\nCall from: +1 (226) 402-3635\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-12 12:22:56 UTC\nLocation: Ontario, Canada\nAnswered by: CT-Krizell\nLength of phone call: 7 minutes, 34 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAa12be95f9ff8f66b0f0739253c22a7d7/twilio/call/recording"
},
{
"conversation_id": "57849613824153",
"type": "Comment",
"created_at": "2026-05-12T12:23:42Z",
"author_id": "57849629611417",
"author_name": "Caller +1 (226) 402-3635",
"author_role": "end-user",
"sender_type": "internal",
"channel": "voice",
"public": false,
"recording_type": "",
"text": "Call from: +1 (226) 402-3635\n\nCall to: +1 (619) 848-0676\n\nTime of call: May 12, 2026 at 12:22:56 PM UTC"
}
]
}
conversation_raw_json
{
"conversations": [
{
"id": 57855628083353,
"type": "Comment",
"author_id": 42731096400153,
"body": "Dear Sir,\n\nThank you so much for your patience and understanding. Upon checking, the M9 replacement will be shipped from our international warehouse to ensure we can provide you with the item as soon as possible.\n\nWith this, we kindly ask you to allow approximately 7–12 business days for the delivery. We truly appreciate your patience while the shipment is on its way.\n\nIf you have any further questions or concerns, please feel free to let us know. We are always happy to assist you.\n\nBest regards,\nMomcozy Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Sir,<br> <br>Thank you so much for your patience and understanding. Upon checking, the M9 replacement will be shipped from our international warehouse to ensure we can provide you with the item as soon as possible.<br> <br>With this, we kindly ask you to allow approximately 7–12 business days for the delivery. We truly appreciate your patience while the shipment is on its way.<br> <br>If you have any further questions or concerns, please feel free to let us know. We are always happy to assist you.<br> <br>Best regards,<br>Momcozy Support Team<br></div>",
"plain_body": "Dear Sir,\n \nThank you so much for your patience and understanding. Upon checking, the M9 replacement will be shipped from our international warehouse to ensure we can provide you with the item as soon as possible.\n \nWith this, we kindly ask you to allow approximately 7–12 business days for the delivery. We truly appreciate your patience while the shipment is on its way.\n \nIf you have any further questions or concerns, please feel free to let us know. We are always happy to assist you.\n \nBest regards,\nMomcozy Support Team",
"public": true,
"attachments": [],
"audit_id": 57855628083225,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "dheerajchib1314@outlook.com",
"name": "Caller +1 (226) 402-3635"
},
"rel": null
}
},
"created_at": "2026-05-12T18:45:20Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Naga, 05, Philippines",
"latitude": 13.6166,
"longitude": 123.1804
},
"custom": {}
}
},
{
"id": 57849797192985,
"type": "Comment",
"author_id": -1,
"body": "#### **Call summary:**\n\n\n- Customer contacted Momcozy regarding the breast pump order placed on May 10, expressing concern about not receiving shipping or tracking details.\n- Customer provided the order number: JForJunior1672097.\n- Agent confirmed the order for the N9 pump shipped to Canada and clarified that standard shipping time is 3 to 7 business days.\n- Agent initially misstated the purchase date as recent but corrected it to May 10.\n- Customer requested expedited shipping due to urgent need.\n- Agent acknowledged the request, committed to escalating the order to higher support to expedite shipment, and promised to notify the customer once the tracking number is available.\n- Tracking information is handled by Amazon Logistics and is not yet available on the agent’s side.\n- No further questions from the customer; conversation ended with assurance to prioritize the order and keep the customer updated.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer contacted Momcozy regarding the breast pump order placed on May 10, expressing concern about not receiving shipping or tracking details.</li><li>Customer provided the order number: JForJunior1672097.</li><li>Agent confirmed the order for the N9 pump shipped to Canada and clarified that standard shipping time is 3 to 7 business days.</li><li>Agent initially misstated the purchase date as recent but corrected it to May 10.</li><li>Customer requested expedited shipping due to urgent need.</li><li>Agent acknowledged the request, committed to escalating the order to higher support to expedite shipment, and promised to notify the customer once the tracking number is available.</li><li>Tracking information is handled by Amazon Logistics and is not yet available on the agent’s side.</li><li>No further questions from the customer; conversation ended with assurance to prioritize the order and keep the customer updated.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call summary: \n Customer contacted Momcozy regarding the breast pump order placed on May 10, expressing concern about not receiving shipping or tracking details. Customer provided the order number: JForJunior1672097. Agent confirmed the order for the N9 pump shipped to Canada and clarified that standard shipping time is 3 to 7 business days. Agent initially misstated the purchase date as recent but corrected it to May 10. Customer requested expedited shipping due to urgent need. Agent acknowledged the request, committed to escalating the order to higher support to expedite shipment, and promised to notify the customer once the tracking number is available. Tracking information is handled by Amazon Logistics and is not yet available on the agent’s side. No further questions from the customer; conversation ended with assurance to prioritize the order and keep the customer updated. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
"public": false,
"attachments": [],
"audit_id": 57849803870105,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-12T12:30:49Z",
"metadata": {
"system": {
"client": "voice_service",
"ip_address": "127.0.0.6"
},
"custom": {}
}
},
{
"id": 57849782136857,
"type": "Comment",
"author_id": -1,
"body": "#### **Call transcript:**\n\n\n**00:02** **Agent** Hello. Good morning. This is momcozy. How can I help you?\n**00:06** **Customer** Hi there. How are you?\n**00:08** **Agent** Hello, sir. Good morning. I'm doing good. How are you, sir?\n**00:12** **Customer** I'm good. Thank you. Actually, I have a quick question. I just made a payment for momcozy breast pump around the May 10, and I haven't heard anything back. Any any shipping information, any tracking number, nothing.\n**00:27** **Customer** I can give you the order number.\n**00:30** **Agent** Okay, sir. I see. Can I have the order number, sir?\n**00:34** **Customer** Yeah. It's JForJuniorJForJunior1672097.\n**00:43** **Agent** Okay. Thank you so much for this 1, sir, and kindly hold for a minute. I'm just going to check the details.\n**03:54** **Customer** Hello? Hello?\n**04:17** **Agent** Hello, sir?\n**04:19** **Customer** Yes.\n**04:21** **Agent** Long will it take you? Yes, sir. So thank you so much for yes, sir. Thank you so much, first of all, sir, for patiently waiting. So upon reviewing the order of yours, sir, you have purchased the n 9 pump, and you are from Canada, sir.\n**04:35** **Agent** Is that correct?\n**04:37** **Customer** Yes.\n**04:39** **Agent** Yes. So for that 1, sir, no worries since you've, uh, you've just purchased this yesterday. And for the tracking number, sir, it will be sent\n**04:48** **Customer** Not not yesterday. Sir. You're wrong.\n**04:53** **Agent** The other day, sir. So for\n**04:55** **Customer** Yeah. May 10.\n**04:58** **Agent** Mhmm. Sorry for that, sir. So for this 1, sir, no worries. The tracking number will be sent into your email or to your account within the after the process of the shipment, sir. So for this 1, sir, our standard shipping time is 3 to 7 business days.\n**05:18** **Agent** So maybe, sir, tomorrow, you will be receiving the tracking number when the carrier or the the or the logistics, sir, pick up the item. So the tracking number will be automatically sent to you, sir. So kindly wait for it, sir. But no worries. It will be lot delayed.\n**05:37** **Customer** Can you please expedite it? Because I need it urgently. That's why.\n**05:43** **Agent** Okay. Alright, sir. I'll I will do my best to expedite this 1 for you to receive this, sir. But I can see here, sir, that it will be shipped through Amazon Logistics, sir.\n**05:57** **Customer** Okay. So do you have the tracking number?\n**06:02** **Agent** Not yet, sir. We don't have still the tracking number here in my end, but I will update you, sir, once it has updated,\n**06:09** **Customer** sir. Yeah. And can you\n**06:10** **Agent** please make this, sir, maybe tomorrow?\n**06:13** **Customer** Yeah. And can you please make it a priority? That would be really helpful.\n**06:18** **Agent** Of course, sir. No worries for that. I understand, sir. I will gonna be expediting this to my higher support so we can expedite the shipping, sir.\n**06:27** **Customer** Thank you. Thank you. Much appreciated.\n**06:30** **Agent** Okay. Thank you so much for that, sir. And do you have any questions, sir?\n**06:34** **Customer** No. That's all for today. Thank you.\n**06:37** **Agent** Okay. Thank you, sir. Bye for your line.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:02</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hello. Good morning. This is momcozy. How can I help you?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:06</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi there. How are you?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:08</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hello, sir. Good morning. I'm doing good. How are you, sir?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:12</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I'm good. Thank you. Actually, I have a quick question. I just made a payment for momcozy breast pump around the May 10, and I haven't heard anything back. Any any shipping information, any tracking number, nothing.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:27</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I can give you the order number.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:30</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay, sir. I see. Can I have the order number, sir?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:34</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yeah. It's JForJuniorJForJunior1672097.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:43</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Thank you so much for this 1, sir, and kindly hold for a minute. I'm just going to check the details.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:54</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hello? Hello?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:17</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hello, sir?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:19</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:21</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Long will it take you? Yes, sir. So thank you so much for yes, sir. Thank you so much, first of all, sir, for patiently waiting. So upon reviewing the order of yours, sir, you have purchased the n 9 pump, and you are from Canada, sir.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:35</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Is that correct?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:37</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:39</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. So for that 1, sir, no worries since you've, uh, you've just purchased this yesterday. And for the tracking number, sir, it will be sent</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:48</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Not not yesterday. Sir. You're wrong.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:53</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">The other day, sir. So for</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:55</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yeah. May 10.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:58</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. Sorry for that, sir. So for this 1, sir, no worries. The tracking number will be sent into your email or to your account within the after the process of the shipment, sir. So for this 1, sir, our standard shipping time is 3 to 7 business days.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:18</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So maybe, sir, tomorrow, you will be receiving the tracking number when the carrier or the the or the logistics, sir, pick up the item. So the tracking number will be automatically sent to you, sir. So kindly wait for it, sir. But no worries. It will be lot delayed.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:37</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Can you please expedite it? Because I need it urgently. That's why.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:43</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Alright, sir. I'll I will do my best to expedite this 1 for you to receive this, sir. But I can see here, sir, that it will be shipped through Amazon Logistics, sir.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:57</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So do you have the tracking number?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:02</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Not yet, sir. We don't have still the tracking number here in my end, but I will update you, sir, once it has updated,</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:09</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">sir. Yeah. And can you</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:10</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">please make this, sir, maybe tomorrow?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:13</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yeah. And can you please make it a priority? That would be really helpful.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:18</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Of course, sir. No worries for that. I understand, sir. I will gonna be expediting this to my higher support so we can expedite the shipping, sir.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:27</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Thank you. Thank you. Much appreciated.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:30</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Thank you so much for that, sir. And do you have any questions, sir?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:34</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">No. That's all for today. Thank you.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:37</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Thank you, sir. Bye for your line.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call transcript: \n00:02AgentHello. Good morning. This is momcozy. How can I help you?00:06CustomerHi there. How are you?00:08AgentHello, sir. Good morning. I'm doing good. How are you, sir?00:12CustomerI'm good. Thank you. Actually, I have a quick question. I just made a payment for momcozy breast pump around the May 10, and I haven't heard anything back. Any any shipping information, any tracking number, nothing.00:27CustomerI can give you the order number.00:30AgentOkay, sir. I see. Can I have the order number, sir?00:34CustomerYeah. It's JForJuniorJForJunior1672097.00:43AgentOkay. Thank you so much for this 1, sir, and kindly hold for a minute. I'm just going to check the details.03:54CustomerHello? Hello?04:17AgentHello, sir?04:19CustomerYes.04:21AgentLong will it take you? Yes, sir. So thank you so much for yes, sir. Thank you so much, first of all, sir, for patiently waiting. So upon reviewing the order of yours, sir, you have purchased the n 9 pump, and you are from Canada, sir.04:35AgentIs that correct?04:37CustomerYes.04:39AgentYes. So for that 1, sir, no worries since you've, uh, you've just purchased this yesterday. And for the tracking number, sir, it will be sent04:48CustomerNot not yesterday. Sir. You're wrong.04:53AgentThe other day, sir. So for04:55CustomerYeah. May 10.04:58AgentMhmm. Sorry for that, sir. So for this 1, sir, no worries. The tracking number will be sent into your email or to your account within the after the process of the shipment, sir. So for this 1, sir, our standard shipping time is 3 to 7 business days.05:18AgentSo maybe, sir, tomorrow, you will be receiving the tracking number when the carrier or the the or the logistics, sir, pick up the item. So the tracking number will be automatically sent to you, sir. So kindly wait for it, sir. But no worries. It will be lot delayed.05:37CustomerCan you please expedite it? Because I need it urgently. That's why.05:43AgentOkay. Alright, sir. I'll I will do my best to expedite this 1 for you to receive this, sir. But I can see here, sir, that it will be shipped through Amazon Logistics, sir.05:57CustomerOkay. So do you have the tracking number?06:02AgentNot yet, sir. We don't have still the tracking number here in my end, but I will update you, sir, once it has updated,06:09Customersir. Yeah. And can you06:10Agentplease make this, sir, maybe tomorrow?06:13CustomerYeah. And can you please make it a priority? That would be really helpful.06:18AgentOf course, sir. No worries for that. I understand, sir. I will gonna be expediting this to my higher support so we can expedite the shipping, sir.06:27CustomerThank you. Thank you. Much appreciated.06:30AgentOkay. Thank you so much for that, sir. And do you have any questions, sir?06:34CustomerNo. That's all for today. Thank you.06:37AgentOkay. Thank you, sir. Bye for your line.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
"public": false,
"attachments": [],
"audit_id": 57849773170201,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-12T12:30:45Z",
"metadata": {
"system": {
"client": "voice_service",
"ip_address": "127.0.0.6"
},
"custom": {}
}
},
{
"id": 57849756052377,
"type": "VoiceComment",
"public": true,
"data": {
"from": "+12264023635",
"to": "+16198480676",
"recording_url": "https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAa12be95f9ff8f66b0f0739253c22a7d7/twilio/call/recording",
"recording_type": "call",
"recorded": true,
"recording_consent_action": null,
"call_id": 57849607321369,
"call_duration": 454,
"answered_by_id": 42731096400153,
"started_at": "2026-05-12T12:22:56Z",
"location": "Ontario, Canada",
"author_id": 42731096400153,
"public": true,
"brand_id": 32404259465241,
"via_id": 34,
"line_type": "phone",
"answered_by_name": "CT-Krizell",
"transcription_status": "completed"
},
"formatted_from": "+1 (226) 402-3635",
"formatted_to": "+1 (619) 848-0676",
"transcription_visible": false,
"author_id": 42731096400153,
"body": "Inbound call from +1 (226) 402-3635\nCall Details:\n\nCall from: +1 (226) 402-3635\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-12 12:22:56 UTC\nLocation: Ontario, Canada\nAnswered by: CT-Krizell\nLength of phone call: 7 minutes, 34 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAa12be95f9ff8f66b0f0739253c22a7d7/twilio/call/recording\n",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Inbound call from +1 (226) 402-3635<br>\nCall Details:</p>\n<p dir=\"auto\">Call from: +1 (226) 402-3635<br>\nCall to: +1 (619) 848-0676<br>\nTime of call: 2026-05-12 12:22:56 UTC<br>\nLocation: Ontario, Canada<br>\nAnswered by: CT-Krizell<br>\nLength of phone call: 7 minutes, 34 seconds<br>\nListen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAa12be95f9ff8f66b0f0739253c22a7d7/twilio/call/recording\" rel=\"noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAa12be95f9ff8f66b0f0739253c22a7d7/twilio/call/recording</a></p></div>",
"trusted": true,
"attachments": [],
"created_at": "2026-05-12T12:30:31Z",
"audit_id": 57849756052249,
"via": {
"channel": "voice",
"source": {
"rel": "inbound",
"from": {
"formatted_phone": "+1 (226) 402-3635",
"phone": "+12264023635",
"name": "Caller +1 (226) 402-3635"
},
"to": {
"formatted_phone": "+1 (619) 848-0676",
"phone": "+16198480676",
"name": "Rootglobal",
"brand_id": 32404259465241
}
}
},
"metadata": {
"system": {
"client": "",
"ip_address": "",
"location": "Naga, 05, Philippines",
"latitude": 13.6166,
"longitude": 123.1804
},
"custom": {}
}
},
{
"id": 57849613824153,
"type": "Comment",
"author_id": 57849629611417,
"body": "Call from: +1 (226) 402-3635\nCall to: +1 (619) 848-0676\nTime of call: May 12, 2026 at 12:22:56 PM UTC",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Call from: +1 (226) 402-3635\n<br>Call to: +1 (619) 848-0676\n<br>Time of call: May 12, 2026 at 12:22:56 PM UTC</p></div>",
"plain_body": "Call from: +1 (226) 402-3635\n\nCall to: +1 (619) 848-0676\n\nTime of call: May 12, 2026 at 12:22:56 PM UTC",
"public": false,
"attachments": [],
"audit_id": 57849613824025,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "voice",
"source": {
"rel": "inbound",
"from": {
"formatted_phone": "+1 (226) 402-3635",
"phone": "+12264023635",
"name": "Caller +1 (226) 402-3635"
},
"to": {
"formatted_phone": "+1 (619) 848-0676",
"phone": "+16198480676",
"name": "Rootglobal",
"brand_id": 32404259465241
}
}
},
"created_at": "2026-05-12T12:23:42Z",
"metadata": {
"system": {
"client": "",
"ip_address": ""
},
"custom": {}
}
}
],
"users": [
{
"id": 42731096400153,
"url": "https://rootglobal.zendesk.com/api/v2/users/42731096400153.json",
"name": "CT-Krizell",
"email": "root-support-33@rootglobal.net",
"created_at": "2025-01-24T06:45:29Z",
"updated_at": "2026-05-13T13:33:05Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Krizell",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-13T12:02:40Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 43454942807577,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 57849629611417,
"url": "https://rootglobal.zendesk.com/api/v2/users/57849629611417.json",
"name": "Caller +1 (226) 402-3635",
"email": "dheerajchib1314@outlook.com",
"created_at": "2026-05-12T12:23:42Z",
"updated_at": "2026-05-12T18:41:56Z",
"time_zone": "Asia/Hong_Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": "+12264023635",
"shared_phone_number": false,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "end-user",
"verified": true,
"external_id": null,
"tags": [],
"alias": null,
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": null,
"two_factor_auth_enabled": null,
"signature": null,
"details": null,
"notes": null,
"role_type": null,
"custom_role_id": null,
"is_billing_admin": null,
"moderator": false,
"ticket_restriction": "requested",
"only_private_comments": false,
"restricted_agent": true,
"suspended": false,
"default_group_id": null,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
}
],
"next_page": null,
"previous_page": null,
"count": 5
}