与 Name_14533 的对话

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    "subject": "Conversation with Name_14533",
    "description": "Conversation with Web User 6a031734eba2db0a0af24bcd",
    "status": "pending",
    "priority": "normal",
    "product_model": "milk pump::Momcozy::Air 1",
    "created_at": "2026-05-12T12:09:04Z",
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    "category_name": "After-sales::CI-Customer lost the parts",
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    "category_zh": "客户遗失配件"
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  "messages": [
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      "text": "(20:41:34) Momcozy Lisa: Hi Megan,\n\n \n\nThank you for providing your information, and I completely understand how important this is since the Air1 is currently your only breast pump.\n\n \n\nAfter checking with our team, we’re very sorry to inform you that the magnetic charging cable for the Air1 is currently not available for individual sale, and at the moment we also do not have extra stock available for replacement purposes.\n\nFor the meantime, you may continue using the magnetic charging case to charge your pumps as an alternative solution.\n\nWe will also continue checking with our warehouse and related team regarding future availability of the charging cable, including whether it may become available for purchase separately later on. If we receive any updates, we’ll reach out to you via email as soon as possible.\n\nWe sincerely apologize for the inconvenience and truly appreciate your patience and understanding.\n\nBest regards,\n\nMomcozy Customer Support"
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      "created_at": "2026-05-12T12:42:25Z",
      "author_id": "35068046653593",
      "author_name": "BL-Chat-Irene",
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      "text": "Hi Megan,\n \nThank you for providing your information, and I completely understand how important this is since the Air1 is currently your only breast pump.\n \nAfter checking with our team, we’re very sorry to inform you that the magnetic charging cable for the Air1 is currently not available for individual sale, and at the moment we also do not have extra stock available for replacement purposes.\n \nFor the meantime, you may continue using the magnetic charging case to charge your pumps as an alternative solution.\n \nWe will also continue checking with our warehouse and related team regarding future availability of the charging cable, including whether it may become available for purchase separately later on. If we receive any updates, we’ll reach out to you via email as soon as possible.\n \nWe sincerely apologize for the inconvenience and truly appreciate your patience and understanding.\n \nWarm regards, \nMomcozy Customer Support Team"
    },
    {
      "conversation_id": "57850039682457",
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    {
      "conversation_id": "57849851530137",
      "type": "Comment",
      "created_at": "2026-05-12T12:34:06Z",
      "author_id": "-1",
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      "text": "(20:04:05) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(20:04:31) Web User 6a031734eba2db0a0af24bcd: Can I buy a second magnetic charging cable for the momcozy air 1\n\n(20:04:41) Momcozy: Would you like to purchase a magnetic charging cable for your Air1 on your own? I can help you find the purchase link! Or, if you need, I can assist you in applying for a replacement. Just let me know which option works best for you!\n\n(20:05:52) Web User 6a031734eba2db0a0af24bcd: I need to purchase a second wire since I lost mine\n\n(20:06:02) Momcozy: Could you please let me know if you purchased your Air1 from the Momcozy website, Amazon, or our TikTok shop?\n\n(20:06:10) Web User 6a031734eba2db0a0af24bcd: Amazon\n\n(20:06:21) Momcozy: I'm sorry, but I don't have the information needed to answer your question.\n\n(20:06:32) Momcozy: Is there anything else I can help you with?\n\n(20:08:03) Web User 6a031734eba2db0a0af24bcd: I need a charging cable can I just get the link\n\n(20:08:20) Momcozy: I'm sorry, but I don't have the information needed to answer your question.\n\n(20:08:25) Momcozy: Tips: If you're a new user, you'll receive a 10% off welcome coupon in your registration email—it's good for your entire order! 🎉\n\n(20:08:36) Momcozy: Is there anything else I can help you with?\n\n(20:08:39) Web User 6a031734eba2db0a0af24bcd: Can I speak with someonen\n\n(20:08:45) Momcozy: Could you please let me know your name and email address?\n\n(20:08:57) Web User 6a031734eba2db0a0af24bcd: name: Megan\n\nemail: Meganpeterson094@gmail.com\n\n(20:09:03) Momcozy: Transferring to a human agent.\n\n(20:09:32) Momcozy Lisa: Hi Megan, I understand you're looking to purchase a second magnetic charging cable for your Momcozy Air1 and had some trouble finding the right link. I'm here to help you with that and will take a moment to gather the relevant information for you.\n\n(20:09:49) Megan: Thank you \n\n(20:12:20) Megan: Hello?\n\n(20:13:30) Momcozy Lisa: Hello Megan, after checking, I found that we do not sell the magnetic charging cable separately. If you need further assistance or alternatives, please let me know!\n\n(20:13:55) Megan: I lost it, you dont even give replacements? \n\n(20:14:28) Momcozy Lisa: Could you please provide your order number? I’d like to check if a replacement cable is available for you. Thank you!\n\n(20:15:05) Megan: It was gifted to me during my baby shower on Amazon\n\n(20:15:18) Megan: I dont have the order number\n\n(20:17:14) Megan: Hello?\n\n(20:18:31) Momcozy Lisa: Do you happen to know the person who gifted you the item? This might help us track the order and see if a replacement cable can be arranged. Thanks!\n\n(20:18:54) Megan: I dont\n\n(20:20:49) Momcozy Lisa: Would it be alright if I email you once I have a possible solution regarding your case? Thank you for your patience!\n\n(20:21:06) Megan: Yes please\n\n(20:22:03) Momcozy Lisa: Thank you for your understanding, Megan. I will look into possible solutions for you. In the meantime, could you please provide your complete shipping address including:\n\n \n\n * Full Name:\n\n * Street Address:\n\n * City:\n\n * State/Province:\n\n * Country:\n\n * Zip Code:\n\n * Phone Number: \n\n \n\nThis will help us assist you better. Thanks!\n\n(20:22:43) Megan: Megan Peterson\n\n(20:22:55) Megan: 182 Stanhope Rd Sparta NJ 07871\n\n(20:23:07) Megan: 8457293474\n\n(20:24:05) Megan: I really need this wire ASAP this is my only breast pump and I need to feed my child. I will using charging case for now but I need that wire"
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{
  "translated_subject": "与 Name_14533 的对话",
  "translated_description": "与网页用户 6a031734eba2db0a0af24bcd 的对话",
  "translated_agents_notes": "礼品：",
  "translated_category_label": "售后::客户遗失配件",
  "translated_messages": [
    {
      "conversation_id": "57851149590169",
      "created_at": "2026-05-12T13:32:34Z",
      "sender_type": "system",
      "author_name": "",
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      "translated_text": ""
    },
    {
      "conversation_id": "57850921544729",
      "created_at": "2026-05-12T13:22:35Z",
      "sender_type": "system",
      "author_name": "",
      "channel": "native_messaging",
      "translated_text": ""
    },
    {
      "conversation_id": "57850267360537",
      "created_at": "2026-05-12T12:52:23Z",
      "sender_type": "unknown",
      "author_name": "",
      "channel": "native_messaging",
      "translated_text": ""
    },
    {
      "conversation_id": "57850065888921",
      "created_at": "2026-05-12T12:42:26Z",
      "sender_type": "system",
      "author_name": "",
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      "translated_text": "(20:41:34) Momcozy Lisa: 你好 Megan，\n\n感谢提供信息，我完全理解这件事的重要性，因为 Air1 目前是你唯一的吸奶器。\n\n在与团队核实后，我们非常抱歉地通知你，Air1 的磁吸充电线目前不单独销售，而且目前我们也暂时没有可用于更换的额外库存。\n\n在此期间，你可以继续使用磁吸充电盒作为替代方案为吸奶器充电。\n\n我们也会继续向仓库和相关团队核实充电线未来的供应情况，包括之后是否可以单独购买。如果我们收到任何更新，会尽快通过电子邮件与你联系。\n\n对于带来的不便，我们深表歉意，并衷心感谢你的耐心与理解。\n\n顺颂商祺，\nMomcozy 客户支持"
    },
    {
      "conversation_id": "57850065888665",
      "created_at": "2026-05-12T12:42:26Z",
      "sender_type": "system",
      "author_name": "",
      "channel": "chat_transcript",
      "translated_text": ""
    },
    {
      "conversation_id": "57850049541145",
      "created_at": "2026-05-12T12:42:25Z",
      "sender_type": "agent",
      "author_name": "BL-Chat-Irene",
      "channel": "web",
      "translated_text": "你好 Megan，\n\n感谢提供信息，我完全理解这件事的重要性，因为 Air1 目前是你唯一的吸奶器。\n\n在与团队核实后，我们非常抱歉地通知你，Air1 的磁吸充电线目前不单独销售，而且目前我们也暂时没有可用于更换的额外库存。\n\n在此期间，你可以继续使用磁吸充电盒作为替代方案为吸奶器充电。\n\n我们也会继续向仓库和相关团队核实充电线未来的供应情况，包括之后是否可以单独购买。如果我们收到任何更新，会尽快通过电子邮件与你联系。\n\n对于带来的不便，我们深表歉意，并衷心感谢你的耐心与理解。\n\n诚挚问候，\nMomcozy 客户服务团队"
    },
    {
      "conversation_id": "57850039682457",
      "created_at": "2026-05-12T12:41:35Z",
      "sender_type": "system",
      "author_name": "",
      "channel": "native_messaging",
      "translated_text": ""
    },
    {
      "conversation_id": "57849851530137",
      "created_at": "2026-05-12T12:34:06Z",
      "sender_type": "system",
      "author_name": "",
      "channel": "chat_transcript",
      "translated_text": "(20:04:05) Momcozy: 您好，欢迎来到 Momcozy。请选择您需要的支持类型。\n\nIBCLC（哺乳咨询及母婴健康护理）、婴儿监视器（BM03/BM04）固件更新、产品及活动咨询、订单状态及物流问题、售后服务、其他咨询\n\n(20:04:31) Web User 6a031734eba2db0a0af24bcd: 我能为 Momcozy Air 1 买第二个磁吸充电线吗？\n\n(20:04:41) Momcozy: 您是想自己购买 Air1 的磁吸充电线吗？我可以帮你找购买链接！或者如果需要，我可以协助你申请更换。请告诉我哪种方式最适合你！\n\n(20:05:52) Web User 6a031734eba2db0a0af24bcd: 我需要买第二根线，因为我把原来的弄丢了\n\n(20:06:02) Momcozy: 请问您的 Air1 是在 Momcozy 官网、Amazon 还是我们的 TikTok 小店购买的？\n\n(20:06:10) Web User 6a031734eba2db0a0af24bcd: Amazon\n\n(20:06:21) Momcozy: 很抱歉，我目前没有回答您问题所需的信息。\n\n(20:06:32) Momcozy: 还有其他我可以帮您的吗？\n\n(20:08:03) Web User 6a031734eba2db0a0af24bcd: 我需要一根充电线，能直接给我链接吗？\n\n(20:08:20) Momcozy: 很抱歉，我目前没有回答您问题所需的信息。\n\n(20:08:25) Momcozy: 提示：如果您是新用户，您的注册邮箱将收到 10% 的欢迎优惠券——全店订单通用！🎉\n\n(20:08:36) Momcozy: 还有其他我可以帮您的吗？\n\n(20:08:39) Web User 6a031734eba2db0a0af24bcd: 我能和人工说话吗\n\n(20:08:45) Momcozy: 请告知您的姓名和电子邮箱地址？\n\n(20:08:57) Web User 6a031734eba2db0a0af24bcd: 姓名: Megan\n\n邮箱: Meganpeterson094@gmail.com\n\n(20:09:03) Momcozy: 正在为您转接人工客服。\n\n(20:09:32) Momcozy Lisa: 你好 Megan，我了解你想为 Momcozy Air1 购买第二根磁吸充电线，但在找链接时遇到了困难。我来帮你，请给我一点时间收集相关信息。\n\n(20:09:49) Megan: 谢谢\n\n(20:12:20) Megan: 有人在吗？\n\n(20:13:30) Momcozy Lisa: 你好 Megan，经核实，我们不单独销售磁吸充电线。如果你需要进一步的帮助或替代方案，请告诉我！\n\n(20:13:55) Megan: 我弄丢了，你们连更换的配件都不提供吗？\n\n(20:14:28) Momcozy Lisa: 请问能提供一下你的订单号吗？我想核实一下是否可以为你申请更换充电线。谢谢！\n\n(20:15:05) Megan: 这是我在 Amazon 婴儿派对（baby shower）上收到别人送的礼物\n\n(20:15:18) Megan: 我没有订单号\n\n(20:17:14) Megan: 有人在吗？\n\n(20:18:31) Momcozy Lisa: 你恰好知道送你礼物的人是谁吗？这或许能帮我们追踪订单并查看是否能安排更换充电线。谢谢！\n\n(20:18:54) Megan: 我不知道\n\n(20:20:49) Momcozy Lisa: 如果我有了关于你案例的可能解决方案后再给你发邮件，可以吗？感谢你的耐心等待！\n\n(20:21:06) Megan: 好的，麻烦了\n\n(20:22:03) Momcozy Lisa: 感谢理解，Megan。我会寻求可能的解决方案。在此期间，请提供你的完整收货地址，包括：\n\n * 全名：\n * 街道地址：\n * 城市：\n * 州/省：\n * 国家：\n * 邮编：\n * 电话号码：\n\n这将帮助我们更好地协助你。谢谢！\n\n(20:22:43) Megan: Megan Peterson\n\n(20:22:55) Megan: 182 Stanhope Rd Sparta NJ 07871\n\n(20:23:07) Megan: 8457293474\n\n(20:24:05) Megan: 我真的急需这根线，这是我唯一的吸奶器，我需要喂孩子。我现在会先用充电盒，但我需要那根线"
    },
    {
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      "created_at": "2026-05-12T12:34:06Z",
      "sender_type": "system",
      "author_name": "",
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      "translated_text": ""
    },
    {
      "conversation_id": "57849155982617",
      "created_at": "2026-05-12T12:09:04Z",
      "sender_type": "internal",
      "author_name": "Web User 6a031734eba2db0a0af24bcd",
      "channel": "native_messaging",
      "translated_text": "与网页用户 6a031734eba2db0a0af24bcd 的对话"
    },
    {
      "conversation_id": "57849155982489",
      "created_at": "2026-05-12T12:09:04Z",
      "sender_type": "system",
      "author_name": "",
      "channel": "native_messaging",
      "translated_text": ""
    }
  ],
  "chinese_reading_text": "标题：与 Name_14533 的对话\n既有分类：售后::客户遗失配件\n产品/渠道：milk pump::Momcozy::Air 1 / Agent\n客服备注：礼品：\n描述：与网页用户 6a031734eba2db0a0af24bcd 的对话\n\n会话详情：\n(20:04:31) 客户 Megan 表示丢失了 Air 1 的磁吸充电线，询问是否可以购买。客户提到该产品是 Amazon 上收到的婴儿派对礼物，没有订单号，且不知道赠送者信息。\n(20:13:30) 客服 Lisa 核实后告知，磁吸充电线不单独销售，且目前无库存可供更换。建议客户先使用充电盒充电。\n(20:22:43) 客户提供了收件信息：Megan Peterson, 182 Stanhope Rd Sparta NJ 07871, 电话 8457293474。\n(20:24:05) 客户强调这是其唯一的吸奶器，急需充电线喂养孩子，非常急迫。\n(20:41:34) 客服再次通过邮件/聊天回复确认目前无法提供配件，将继续跟进仓库情况并后续通知。",
  "translation_notes": [
    "原文中 mentions 'magnetic charging case' 译为 '磁吸充电盒'。",
    "地址信息已保留原始英文格式以确保准确性。"
  ]
}

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      "body": "(20:41:34) Momcozy Lisa: Hi Megan,\n \nThank you for providing your information, and I completely understand how important this is since the Air1 is currently your only breast pump.\n \nAfter checking with our team, we’re very sorry to inform you that the magnetic charging cable for the Air1 is currently not available for individual sale, and at the moment we also do not have extra stock available for replacement purposes.\nFor the meantime, you may continue using the magnetic charging case to charge your pumps as an alternative solution.\nWe will also continue checking with our warehouse and related team regarding future availability of the charging cable, including whether it may become available for purchase separately later on. If we receive any updates, we’ll reach out to you via email as soon as possible.\nWe sincerely apologize for the inconvenience and truly appreciate your patience and understanding.\nBest regards,\nMomcozy Customer Support",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(20:41:34) Momcozy Lisa: Hi Megan,\n<br>&nbsp;\n<br>Thank you for providing your information, and I completely understand how important this is since the Air1 is currently your only breast pump.\n<br>&nbsp;\n<br>After checking with our team, we’re very sorry to inform you that the magnetic charging cable for the Air1 is currently not available for individual sale, and at the moment we also do not have extra stock available for replacement purposes.\n<br>For the meantime, you may continue using the magnetic charging case to charge your pumps as an alternative solution.\n<br>We will also continue checking with our warehouse and related team regarding future availability of the charging cable, including whether it may become available for purchase separately later on. If we receive any updates, we’ll reach out to you via email as soon as possible.\n<br>We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.\n<br>Best regards,\n<br>Momcozy Customer Support</p></div>",
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      "body": "Hi Megan,\n\nThank you for providing your information, and I completely understand how important this is since the Air1 is currently your only breast pump.\n\nAfter checking with our team, we’re very sorry to inform you that the magnetic charging cable for the Air1 is currently not available for individual sale, and at the moment we also do not have extra stock available for replacement purposes.\n\nFor the meantime, you may continue using the magnetic charging case to charge your pumps as an alternative solution.\n\nWe will also continue checking with our warehouse and related team regarding future availability of the charging cable, including whether it may become available for purchase separately later on. If we receive any updates, we’ll reach out to you via email as soon as possible.\n\nWe sincerely apologize for the inconvenience and truly appreciate your patience and understanding.\n\nWarm regards,\nMomcozy Customer Support Team",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi Megan,<br>&nbsp;<br>Thank you for providing your information, and I completely understand how important this is since the Air1 is currently your only breast pump.<br>&nbsp;<br>After checking with our team, we’re very sorry to inform you that the magnetic charging cable for the Air1 is currently not available for individual sale, and at the moment we also do not have extra stock available for replacement purposes.<br>&nbsp;<br>For the meantime, you may continue using the magnetic charging case to charge your pumps as an alternative solution.<br>&nbsp;<br>We will also continue checking with our warehouse and related team regarding future availability of the charging cable, including whether it may become available for purchase separately later on. If we receive any updates, we’ll reach out to you via email as soon as possible.<br>&nbsp;<br>We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.<br>&nbsp;<br>Warm regards,&nbsp;<br>Momcozy Customer Support Team<br></div>",
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      "body": "(20:04:05) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(20:04:31) Web User 6a031734eba2db0a0af24bcd: Can I buy a second magnetic charging cable for the momcozy air 1\n(20:04:41) Momcozy: Would you like to purchase a magnetic charging cable for your Air1 on your own? I can help you find the purchase link! Or, if you need, I can assist you in applying for a replacement. Just let me know which option works best for you!\n(20:05:52) Web User 6a031734eba2db0a0af24bcd: I need to purchase a second wire since I lost mine\n(20:06:02) Momcozy: Could you please let me know if you purchased your Air1 from the Momcozy website, Amazon, or our TikTok shop?\n(20:06:10) Web User 6a031734eba2db0a0af24bcd: Amazon\n(20:06:21) Momcozy: I'm sorry, but I don't have the information needed to answer your question.\n(20:06:32) Momcozy: Is there anything else I can help you with?\n(20:08:03) Web User 6a031734eba2db0a0af24bcd: I need a charging cable can I just get the link\n(20:08:20) Momcozy: I'm sorry, but I don't have the information needed to answer your question.\n(20:08:25) Momcozy: Tips: If you're a new user, you'll receive a 10% off welcome coupon in your registration email—it's good for your entire order! 🎉\n(20:08:36) Momcozy: Is there anything else I can help you with?\n(20:08:39) Web User 6a031734eba2db0a0af24bcd: Can I speak with someonen\n(20:08:45) Momcozy: Could you please let me know your name and email address?\n(20:08:57) Web User 6a031734eba2db0a0af24bcd: name: Megan\nemail: Meganpeterson094@gmail.com\n(20:09:03) Momcozy: Transferring to a human agent.\n(20:09:32) Momcozy Lisa: Hi Megan, I understand you're looking to purchase a second magnetic charging cable for your Momcozy Air1 and had some trouble finding the right link. I'm here to help you with that and will take a moment to gather the relevant information for you.\n(20:09:49) Megan: Thank you \n(20:12:20) Megan: Hello?\n(20:13:30) Momcozy Lisa: Hello Megan, after checking, I found that we do not sell the magnetic charging cable separately. If you need further assistance or alternatives, please let me know!\n(20:13:55) Megan: I lost it, you dont even give replacements? \n(20:14:28) Momcozy Lisa: Could you please provide your order number? I’d like to check if a replacement cable is available for you. Thank you!\n(20:15:05) Megan: It was gifted to me during my baby shower on Amazon\n(20:15:18) Megan: I dont have the order number\n(20:17:14) Megan: Hello?\n(20:18:31) Momcozy Lisa: Do you happen to know the person who gifted you the item? This might help us track the order and see if a replacement cable can be arranged. Thanks!\n(20:18:54) Megan: I dont\n(20:20:49) Momcozy Lisa: Would it be alright if I email you once I have a possible solution regarding your case? Thank you for your patience!\n(20:21:06) Megan: Yes please\n(20:22:03) Momcozy Lisa: Thank you for your understanding, Megan. I will look into possible solutions for you. In the meantime, could you please provide your complete shipping address including:\n \n\n * Full Name:\n * Street Address:\n * City:\n * State/Province:\n * Country:\n * Zip Code:\n * Phone Number:\n\n \nThis will help us assist you better. Thanks!\n(20:22:43) Megan: Megan Peterson\n(20:22:55) Megan: 182 Stanhope Rd Sparta NJ 07871\n(20:23:07) Megan: 8457293474\n(20:24:05) Megan: I really need this wire ASAP this is my only breast pump and I need to feed my child. I will using charging case for now but I need that wire",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(20:04:05) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL &amp; INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(20:04:31) Web User 6a031734eba2db0a0af24bcd: Can I buy a second magnetic charging cable for the momcozy air 1\n<br>(20:04:41) Momcozy: Would you like to purchase a magnetic charging cable for your Air1 on your own? I can help you find the purchase link! Or, if you need, I can assist you in applying for a replacement. Just let me know which option works best for you!\n<br>(20:05:52) Web User 6a031734eba2db0a0af24bcd: I need to purchase a second wire since I lost mine\n<br>(20:06:02) Momcozy: Could you please let me know if you purchased your Air1 from the Momcozy website, Amazon, or our TikTok shop?\n<br>(20:06:10) Web User 6a031734eba2db0a0af24bcd: Amazon\n<br>(20:06:21) Momcozy: I'm sorry, but I don't have the information needed to answer your question.\n<br>(20:06:32) Momcozy: Is there anything else I can help you with?\n<br>(20:08:03) Web User 6a031734eba2db0a0af24bcd: I need a charging cable can I just get the link\n<br>(20:08:20) Momcozy: I'm sorry, but I don't have the information needed to answer your question.\n<br>(20:08:25) Momcozy: Tips: If you're a new user, you'll receive a 10% off welcome coupon in your registration email—it's good for your entire order! 🎉\n<br>(20:08:36) Momcozy: Is there anything else I can help you with?\n<br>(20:08:39) Web User 6a031734eba2db0a0af24bcd: Can I speak with someonen\n<br>(20:08:45) Momcozy: Could you please let me know your name and email address?\n<br>(20:08:57) Web User 6a031734eba2db0a0af24bcd: name: Megan\n<br>email: <a href=\"mailto:Meganpeterson094@gmail.com\" rel=\"noreferrer\">Meganpeterson094@gmail.com</a>\n<br>(20:09:03) Momcozy: Transferring to a human agent.\n<br>(20:09:32) Momcozy Lisa: Hi Megan, I understand you're looking to purchase a second magnetic charging cable for your Momcozy Air1 and had some trouble finding the right link. I'm here to help you with that and will take a moment to gather the relevant information for you.\n<br>(20:09:49) Megan: Thank you \n<br>(20:12:20) Megan: Hello?\n<br>(20:13:30) Momcozy Lisa: Hello Megan, after checking, I found that we do not sell the magnetic charging cable separately. If you need further assistance or alternatives, please let me know!\n<br>(20:13:55) Megan: I lost it, you dont even give replacements? \n<br>(20:14:28) Momcozy Lisa: Could you please provide your order number? I’d like to check if a replacement cable is available for you. Thank you!\n<br>(20:15:05) Megan: It was gifted to me during my baby shower on Amazon\n<br>(20:15:18) Megan: I dont have the order number\n<br>(20:17:14) Megan: Hello?\n<br>(20:18:31) Momcozy Lisa: Do you happen to know the person who gifted you the item? This might help us track the order and see if a replacement cable can be arranged. Thanks!\n<br>(20:18:54) Megan: I dont\n<br>(20:20:49) Momcozy Lisa: Would it be alright if I email you once I have a possible solution regarding your case? Thank you for your patience!\n<br>(20:21:06) Megan: Yes please\n<br>(20:22:03) Momcozy Lisa: Thank you for your understanding, Megan. I will look into possible solutions for you. In the meantime, could you please provide your complete shipping address including:\n<br>&nbsp;</p>\n\n<p dir=\"auto\"> * Full Name:\n<br> * Street Address:\n<br> * City:\n<br> * State/Province:\n<br> * Country:\n<br> * Zip Code:\n<br> * Phone Number:</p>\n\n<p dir=\"auto\">&nbsp;\n<br>This will help us assist you better. Thanks!\n<br>(20:22:43) Megan: Megan Peterson\n<br>(20:22:55) Megan: 182 Stanhope Rd Sparta NJ 07871\n<br>(20:23:07) Megan: 8457293474\n<br>(20:24:05) Megan: I really need this wire ASAP this is my only breast pump and I need to feed my child. I will using charging case for now but I need that wire</p></div>",
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