与 KayleighTinsley 的对话

{
  "ticket": {
    "ticket_id": "1251290",
    "subject": "Conversation with KayleighTinsley",
    "description": "Conversation with KayleighTinsley",
    "status": "solved",
    "priority": "normal",
    "product_model": "milk pump::Momcozy::M9",
    "created_at": "2026-05-12T12:05:02Z",
    "updated_at": "2026-05-12T12:48:49Z"
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    "agents_notes_field_id": "34029476051481",
    "agents_notes_label": "The suction function is not working\n\n*GIFT-OOW",
    "agents_notes": "The suction function is not working\n\n*GIFT-OOW",
    "category_field_id": "34154549939865",
    "category_name": "CPI::No suction issue",
    "category_value": "cpi__no_suction_issue",
    "category_zh": "无吸力问题"
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      "text": "(20:27:29) KayleighTinsley: The order number is JJ765622\n\n(20:33:13) KayleighTinsley: Please let me know what else I need to do. Whenever I turn the pump on, it suctions for a few minutes then stops.\n\n(20:34:40) Momcozy Arriane: Hello, \n\n Thank you for getting back to us and providing your order number. \n\n As much as we would love to send you a replacement, your item is now out of warranty. Unfortunately, the system is unable to process a replacement since your order has surpassed our one-year warranty period. \n\n However, we’d still like to help. To make up for the inconvenience, we’d be happy to offer you a $50 cash code that you can use toward the purchase of a new item on our website. \n\n If you’d like to proceed with this offer, please provide your Full Name and Email Address so we can generate the code for you. \n\n We appreciate your understanding and support.\n\n(20:35:30) KayleighTinsley: Kayleigh Tinsley \n\nKayleighlewis3@gmail.com\n\n(20:35:55) Momcozy Arriane: Hello, Thank you for providing your details. \n\n Please give me a moment while I record your cash code. \n\n Thank you for your patience! 🙏\n\n(20:36:43) KayleighTinsley: Thank you\n\n(20:38:05) Momcozy Arriane: Hello, \n\n I hope you're having a fantastic day! \n\n Thank you so much for sharing the information with us. \n\nYour discount code will be created within 1-2 business days. The discount code is your full name: Kayleigh Tinsley \n\n It means that after 1-2 business days, you can directly place an order using your full name as the discount code. Please note that it is valid for one month, so please use it as soon as possible. \n\n If you have any more questions or need a little extra help, feel free to reach out to us anytime. We're always here for you!\n\n(20:38:23) KayleighTinsley: Thank you for all of your help.\n\n(20:38:33) Momcozy Arriane: You are most welcome and I would be more than happy to talk with you again if you have any concerns in the future! \n\n \n\nI WISH YOU ALL THE BEST!🙂 \n\n Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime or send us an email at support@momcozy.com.🙂"
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      "created_at": "2026-05-12T12:37:37Z",
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      "text": "(20:23:32) Momcozy Arriane: It seems we haven’t heard back from you, so we’ll be closing this chat for now. ❤️ \n\n If you still need any help or have more questions, please don’t hesitate to reach out to us again — we’re always happy to assist! You can also email us anytime at support@momcozy.com."
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      "conversation_id": "57849474901273",
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      "created_at": "2026-05-12T12:17:52Z",
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      "text": "(20:00:24) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(20:00:35) KayleighTinsley: After-sales service\n\n(20:00:39) Momcozy: If you encounter any problems with product usage or have other after-sales needs, please feel free to let me know. I will do my best to assist you in solving them!\n\n(20:01:17) KayleighTinsley: The right pump will sound like it is running, but it will not be moving.\n\n(20:01:29) Momcozy: To make sure I give you the best help, could you please share your product model with me? (You can usually find the model number on the bottom of your device or on the packaging box!)\n\n(20:02:49) KayleighTinsley: BP223\n\n(20:03:09) Momcozy: Thanks for sharing your BP223 model! If your right pump sounds like it’s running but isn’t moving or removing milk, here’s what you can try: \n\n * First, check the power, battery level, and mode. A low battery or staying in stimulation mode too long can affect suction.\n\n * Make sure every connection on the right side is sealed—flange, valve, bottle, tubing, and pump port. Even a tiny leak can reduce performance!\n\n * Inspect the soft parts for wear or moisture. Replace any valves or membranes that look stretched, cloudy, or torn, and dry tubing fully before use.\n\n * Double-check fit and settings. The nipple should move freely with no pinching, and suction should be increased gradually to your comfort.\n\n * If it still doesn’t work, look for signs of moisture or residue in the pump motor. If you notice any, please stop using it and contact customer support. \n\n Currently, I don’t have BP223-specific details, but these steps work for most Momcozy pumps!\n\n(20:03:12) Momcozy: Thank you for sharing your BP223 model with me! If your right pump sounds like it’s running but isn’t moving, let’s try a few things together: Please check that the power and battery are sufficient, and make sure you’re not stuck in stimulation mode. Double-check all connections on the right side—flange, valve, bottle, tubing, and pump port—to ensure everything is sealed tight. Inspect the soft parts for any wear or moisture, and replace any valves or membranes that look stretched or torn. Make sure the nipple moves freely and the suction is set comfortably. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n\n(20:04:12) KayleighTinsley: This didn’t fix it\n\n(20:04:20) Momcozy: I’m really sorry the previous steps didn’t solve the issue with your BP223 pump. Don’t worry—I’ll arrange for our specialist team to help you further! Thank you for your patience, and we’re here to get this sorted for you as soon as possible.\n\n(20:04:23) Momcozy: To help our specialist team support you as quickly as possible, could you please share your order number with me? Thank you so much for your help!\n\n(20:04:38) KayleighTinsley: The suction function is not working. I was given this pump 3 months ago as a gift, I do not have an order number.\n\n(20:04:46) Momcozy: An error occurred, please try again later.\n\n(20:04:55) KayleighTinsley: Representative\n\n(20:05:01) Momcozy: Transferring to a human agent.\n\n(20:05:57) Momcozy Arriane: Hello, \n\n Thanks for the response and we apologize for the inconvenience. \n\n Unfortunately, we need the ORDER NUMBER to make sure we have a record of it on our system as we can only operate on the original order. We are more than willing to take responsibility for our products if you have issues or problems with them but we would also need information or reference to take action. \n\n If you got the product as a gift, can you please try to contact the original buyer to obtain the order number? That would be very much appreciated. \n\n If you are not able to contact the gift giver for the order number, what we can do to at least help in this situation is to create a $50 coupon for you that you can use to repurchase the product.\n\nIf this works for you, please send us your complete name and email address. \n\n I know it's not much but I hope it helps.\n\n(20:07:51) KayleighTinsley: I will see if she has the order number. I need these pumps while I work and cannot afford to buy a brand new set right now.\n\n(20:10:45) Momcozy Arriane: Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you've encountered and truly appreciate you taking the time to provide this valuable feedback. \n\n We've helped other mothers resolve similar concerns through some simple checks. While waiting for the order number, would you mind trying these steps with me? \n\n Let's start with two quick tests:\n\n• Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9 - you should feel a noticeable difference in strength.\n\n• If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories. \n\n If the motor is working properly, here's how to check the accessories:\n\n• Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction.\n\nVideo: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0 \n\n• Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n\n• Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n\n• Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use. \n\n We know troubleshooting can feel frustrating, and we're here to support you through this process. If these steps don't resolve the issue, photos of your pump motors (showing manufacturer details) and any parts from our official store would be very helpful. \n\n To better analyze the issue you're experiencing, please ask the provide the gift giver for the Order number and the sales platform where you made the purchase.\n\nAlso, please provide us a photo of bottom of motor to let us get the SN and model number : \n\nUDI (Unique Device Identifier) information located on the bottom of the box. \n\n If your order is from our official stores and it is still in warranty, we'll check what we can offer. \n\n We're committed to ensuring you have the best possible experience with our products. Thank you for your patience and partnership in resolving this.\n\n(20:16:00) Momcozy Arriane: Hello, are you still there? Just checking in to see if you need any further assistance. 😊"
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{
  "translated_subject": "与 KayleighTinsley 的对话",
  "translated_description": "与 KayleighTinsley 的对话",
  "translated_agents_notes": "吸力功能不起作用\n\n*礼品-保修期外 (GIFT-OOW)",
  "translated_category_label": "CPI::无吸力问题",
  "translated_messages": [
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      "created_at": "2026-05-12T12:38:42Z",
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      "translated_text": "(20:27:29) KayleighTinsley: 订单号是 JJ765622\n\n(20:33:13) KayleighTinsley: 请告诉我还需要做什么。每当我打开吸奶器，它吸几分钟后就停了。\n\n(20:34:40) Momcozy Arriane: 您好，\n\n 感谢您的回复并提供订单号。\n\n 虽然我们很想为您寄送更换件，但您的商品现已超出保修期。遗憾的是，由于您的订单已超过我们的一年保修期，系统无法处理更换。 \n\n 不过，我们仍想提供帮助。为了弥补带来的不便，我们很乐意为您提供 50 美元的现金码，您可以用于在我们网站上购买新商品。\n\n 如果您想接受此方案，请提供您的全名和电子邮箱地址，以便我们为您生成代码。\n\n 感谢您的理解与支持。\n\n(20:35:30) KayleighTinsley: Kayleigh Tinsley \n\nKayleighlewis3@gmail.com\n\n(20:35:55) Momcozy Arriane: 您好，感谢您提供详细信息。\n\n 请稍等，我正在记录您的现金码。\n\n 感谢您的耐心等待！🙏\n\n(20:36:43) KayleighTinsley: 谢谢\n\n(20:38:05) Momcozy Arriane: 您好，\n\n 希望您今天过得愉快！\n\n 非常感谢您与我们分享这些信息。\n\n 您的折扣码将在 1-2 个工作日内创建。折扣码就是您的全名：Kayleigh Tinsley\n\n 这意味着在 1-2 个工作日后，您可以直接使用您的全名作为折扣码下订单。请注意，该代码的有效期为一个月，请尽快使用。\n\n 如果您有更多问题或需要额外帮助，请随时联系我们。我们一直在这里为您提供支持！\n\n(20:38:23) KayleighTinsley: 谢谢你提供的所有帮助。\n\n(20:38:33) Momcozy Arriane: 不客气，如果您将来有任何疑虑，我很乐意再次为您提供服务！\n\n 祝您一切顺利！🙂\n\n 请注意：您的工单可能会被系统自动关闭，但请不要担心。工单的关闭并不意味着您的问题已经解决。如果您有任何问题或疑虑，请随时联系我们，或发送电子邮件至 support@momcozy.com。🙂"
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      "created_at": "2026-05-12T12:37:37Z",
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      "translated_text": "(20:23:32) Momcozy Arriane: 看来我们还没有收到您的回复，所以我们将暂时关闭此聊天。❤️\n\n 如果您仍需要任何帮助或有更多问题，请随时再次联系我们——我们很乐意为您提供帮助！您也可以随时通过 support@momcozy.com 给我们发送邮件。"
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      "translated_text": "(20:00:24) Momcozy: 您好，欢迎来到 Momcozy。请选择您需要的支持类型。\n\n IBCLC（泌乳咨询及母婴医疗保健）、婴儿监视器 (BM03/BM04) 固件更新、产品和活动咨询、订单状态和物流问题、售后服务、其他咨询\n\n(20:00:35) KayleighTinsley: 售后服务\n\n(20:00:39) Momcozy: 如果您在产品使用过程中遇到任何问题或有其他售后需求，请随时告诉我。我会尽力协助您解决！\n\n(20:01:17) KayleighTinsley: 右侧吸奶器听起来像是在运行，但没有在动作。\n\n(20:01:29) Momcozy: 为了确保为您提供最好的帮助，您能和我分享您的产品型号吗？（您通常可以在设备底部或包装盒上找到型号！）\n\n(20:02:49) KayleighTinsley: BP223\n\n(20:03:09) Momcozy: 感谢分享您的 BP223 型号！如果您的右侧吸奶器听起来在运行但没有动作或无法吸奶，您可以尝试以下操作：\n\n * 首先，检查电源、电池电量和模式。电池电量低或在刺激模式停留时间过长都会影响吸力。\n\n * 确保右侧的每个连接处都是密封的——包括喇叭罩、阀门、奶瓶、软管和吸奶器接口。即使是很小的泄漏也会降低性能！\n\n * 检查易损件是否有磨损或受潮。更换任何看起来拉伸、浑浊或破损的阀门或隔膜，并在使用前完全干燥软管。\n\n * 仔细检查贴合度和设置。乳头应能自由移动且无挤压感，吸力应逐渐增加到您的舒适水平。\n\n * 如果仍然无法工作，请检查吸奶器马达是否有受潮或残留物的迹象。如果您发现任何迹象，请停止使用并联系客户支持。\n\n 目前，我没有 BP223 的具体细节，但这些步骤适用于大多数 Momcozy 吸奶器！\n\n(20:03:12) Momcozy: 感谢您跟我分享您的 BP223 型号！如果您的右侧吸奶器听起来在运行但没有动作，让我们一起尝试几件事：请检查电源和电池是否充足，并确保您没有卡在刺激模式。仔细检查右侧的所有连接——喇叭罩、阀门、奶瓶、软管和吸奶器端口——以确保一切都密封严实。检查易损件是否有任何磨损或受潮，并更换任何看起来拉伸或破损的阀门或隔膜。确保乳头自由移动，并且吸力设置在舒适水平。您可以先尝试这些。如果仍然不能解决问题，请随时联系我们，我们将为您进行下一步处理。\n\n(20:04:12) KayleighTinsley: 没修好\n\n(20:04:20) Momcozy: 非常抱歉之前的步骤没能解决您的 BP223 吸奶器问题。别担心——我会安排我们的专家团队进一步为您提供帮助！感谢您的耐心配合，我们会尽快为您处理好此事。\n\n(20:04:23) Momcozy: 为了帮助我们的专家团队尽快支持您，您能和我分享您的订单号吗？非常感谢您的帮助！\n\n(20:04:38) KayleighTinsley: 吸力功能不起作用。这是 3 个月前别人送我的礼品，我没有订单号。\n\n(20:04:46) Momcozy: 发生错误，请稍后再试。\n\n(20:04:55) KayleighTinsley: 人工客服\n\n(20:05:01) Momcozy: 正在转接人工客服。\n\n(20:05:57) Momcozy Arriane: 您好，\n\n 感谢您的回复，对于给您带来的不便我们深表歉意。\n\n 遗憾的是，我们需要订单号来确保我们在系统中存有记录，因为我们只能对原始订单进行操作。如果您对我们的产品有疑问或问题，我们非常愿意承担责任，但也需要相关信息或参考才能采取行动。\n\n 如果该产品是礼品，您能尝试联系原购买者以获取订单号吗？我们将不胜感激。\n\n 如果您无法联系到送礼人获取订单号，在这种情况下我们至少能做的帮助是为您创建一个 50 美元的优惠券，您可以用于重新购买该产品。\n\n 如果您可以接受，请发送您的完整姓名和电子邮箱地址。\n\n 我知道这不多，但希望有所帮助。\n\n(20:07:51) KayleighTinsley: 我会问问她有没有订单号。我工作时需要这些吸奶器，现在负担不起买一套全新的。\n\n(20:10:45) Momcozy Arriane: 感谢您与我们分享您的经历。我们为您遇到的不便诚挚致歉，并非常感谢您花时间提供这些宝贵的反馈。\n\n 我们曾通过一些简单的检查帮助其他母亲解决了类似的问题。在等待订单号的同时，您介意和我一起尝试这些步骤吗？\n\n 让我们从两个快速测试开始：\n\n• 请将马达从奶杯上拆下。将拇指放在马达的吸力口上，并测试 1 级和 9 级的吸力 - 您应该能感觉到明显的力度差异。\n\n• 如果您有两个吸奶器，请尝试交换集乳杯之间的马达。这有助于确定问题出在马达还是配件上。\n\n 如果马达工作正常，请按以下步骤检查配件：\n\n• 检查密封性：请确保硅胶隔膜和阀门已正确安装且无损坏。您可以参考我们的说明视频进行指导。有时只需重新安装喇叭罩和配件即可恢复正常吸力。\n\n视频链接：https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0 \n\n• 考虑配件使用时间：硅胶部件会随着时间的推移自然磨损。为了获得最佳性能，我们建议每 1-3 个月更换一次。为确保兼容性，我们建议从我们的官方商店购买。\n\n• 检查贴合度：随着身体的变化，您对喇叭罩的需求也可能发生变化。在乳头勃起时测量尺寸有助于确保您使用最舒适、有效的尺寸。\n\n• 确保穿着正确：支撑性良好的全覆盖哺乳文胸有助于保持牢固密封。确保使用时喇叭罩与乳房紧贴。\n\n 我们知道故障排查可能会让人感到沮丧，我们会在此过程中为您提供支持。如果这些步骤无法解决问题，请提供您的吸奶器马达照片（显示制造商详细信息）以及任何购自官方商店的配件照片，这将会非常有帮助。\n\n 为了更好地分析您遇到的问题，请提供从送礼人处获取的订单号以及购买的销售平台。\n\n 另外，请向我们提供马达底部的照片，以便我们获取序列号 (SN) 和型号：\n\n 位于包装盒底部的 UDI（唯一设备标识符）信息。\n\n 如果您的订单来自我们的官方商店且仍在保修期内，我们将查看可以提供的方案。\n\n 我们致力于确保您在使用我们的产品时获得最佳体验。感谢您的耐心配合及对解决问题的协助。\n\n(20:16:00) Momcozy Arriane: 您好，您还在吗？只是跟进一下，看您是否还需要进一步的帮助。😊"
    },
    {
      "conversation_id": "57849474901145",
      "created_at": "2026-05-12T12:17:52Z",
      "sender_type": "system",
      "author_name": "",
      "channel": "chat_transcript",
      "translated_text": ""
    },
    {
      "conversation_id": "57849031931033",
      "created_at": "2026-05-12T12:05:02Z",
      "sender_type": "internal",
      "author_name": "KayleighTinsley",
      "channel": "native_messaging",
      "translated_text": "与 KayleighTinsley 的对话"
    },
    {
      "conversation_id": "57849031930905",
      "created_at": "2026-05-12T12:05:02Z",
      "sender_type": "system",
      "author_name": "",
      "channel": "native_messaging",
      "translated_text": ""
    }
  ],
  "chinese_reading_text": "标题：与 KayleighTinsley 的对话\n既有分类：CPI::无吸力问题\n产品/渠道：milk pump::Momcozy::M9 / Agent\n客服备注：吸力功能不起作用\n\n*礼品-保修期外 (GIFT-OOW)\n描述：与 KayleighTinsley 的对话\n\n会话记录翻译：\n(20:00:24) Momcozy 系统：引导客户选择售后服务。\n(20:01:17) 客户 (KayleighTinsley)：右侧吸奶器马达在响但不动。\n(20:02:49) 客户：型号为 BP223。\n(20:03:09) 机器人：提供了一系列排查步骤（检查电源、密封性、配件磨损及马达受潮情况）。\n(20:04:12) 客户：没修好。\n(20:04:38) 客户：该吸奶器是 3 个月前的礼品，没有订单号。\n(20:05:01) 系统：转接人工客服 Arriane。\n(20:05:57) 客服 Arriane：解释需要订单号（JJ765622），建议联系送礼人。若无法联系，提供 50 美元优惠券补偿。\n(20:10:45) 客服 Arriane：提供了详细的深度排查方法（空载测试马达吸力口、互换马达测试、检查硅胶配件寿命及文胸佩戴），并要求提供马达底部 SN/UDI 图片。\n(20:27:29) 客户：提供订单号 JJ765622，并反馈吸奶几分钟就会停止。\n(20:34:40) 客服 Arriane：核实订单已过一年保修期，无法更换，转而提供 50 美元现金码补偿。\n(20:35:30) 客户：提供姓名和邮箱 Kayleighlewis3@gmail.com。\n(20:38:05) 客服 Arriane：告知折扣码（即客户全名）将在 1-2 工作日生效，有效期一个月。\n(20:38:33) 结案：客户表示感谢，客服完成后续引导并祝好。",
  "translation_notes": [
    "输入的产品型号为 M9，但客户在聊天中明确提到是 BP223，已按聊天记录翻译。",
    "GIFT-OOW 翻译为礼品-保修期外。",
    "Cash code 翻译为现金码/折扣码。"
  ]
}

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      "body": "(20:27:29) KayleighTinsley: The order number is JJ765622\n\n(20:33:13) KayleighTinsley: Please let me know what else I need to do. Whenever I turn the pump on, it suctions for a few minutes then stops.\n\n(20:34:40) Momcozy Arriane: Hello, \n\n Thank you for getting back to us and providing your order number.  \n\n As much as we would love to send you a replacement, your item is now out of warranty. Unfortunately, the system is unable to process a replacement since your order has surpassed our one-year warranty period. \n\n However, we’d still like to help. To make up for the inconvenience, we’d be happy to offer you a $50 cash code that you can use toward the purchase of a new item on our website. \n\n If you’d like to proceed with this offer, please provide your Full Name and Email Address so we can generate the code for you. \n\n We appreciate your understanding and support.\n\n(20:35:30) KayleighTinsley: Kayleigh Tinsley \n\nKayleighlewis3@gmail.com\n\n(20:35:55) Momcozy Arriane: Hello, Thank you for providing your details. \n\n Please give me a moment while I record your cash code.  \n\n Thank you for your patience! 🙏\n\n(20:36:43) KayleighTinsley: Thank you\n\n(20:38:05) Momcozy Arriane: Hello, \n\n I hope you're having a fantastic day! \n\n Thank you so much for sharing the information with us. \n\nYour discount code will be created within 1-2 business days. The discount code is your full name: Kayleigh Tinsley \n\n It means that after 1-2 business days, you can directly place an order using your full name as the discount code. Please note that it is valid for one month, so please use it as soon as possible. \n\n If you have any more questions or need a little extra help, feel free to reach out to us anytime. We're always here for you!\n\n(20:38:23) KayleighTinsley: Thank you for all of your help.\n\n(20:38:33) Momcozy Arriane: You are most welcome and I would be more than happy to talk with you again if you have any concerns in the future! \n\n \n\nI WISH YOU ALL THE BEST!🙂 \n\n Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime or send us an email at support@momcozy.com.🙂",
      "created_at": "2026-05-12T12:38:42Z",
      "author_id": -1,
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      "body": "(20:27:29) KayleighTinsley: The order number is JJ765622\n(20:33:13) KayleighTinsley: Please let me know what else I need to do. Whenever I turn the pump on, it suctions for a few minutes then stops.\n(20:34:40) Momcozy Arriane: Hello,\n\nThank you for getting back to us and providing your order number. \n\nAs much as we would love to send you a replacement, your item is now out of warranty. Unfortunately, the system is unable to process a replacement since your order has surpassed our one-year warranty period.\n\nHowever, we’d still like to help. To make up for the inconvenience, we’d be happy to offer you a $50 cash code that you can use toward the purchase of a new item on our website.\n\nIf you’d like to proceed with this offer, please provide your Full Name and Email Address so we can generate the code for you.\n\nWe appreciate your understanding and support.\n(20:35:30) KayleighTinsley: Kayleigh Tinsley \nKayleighlewis3@gmail.com\n(20:35:55) Momcozy Arriane: Hello, Thank you for providing your details.\n\nPlease give me a moment while I record your cash code. \n\nThank you for your patience! 🙏\n(20:36:43) KayleighTinsley: Thank you\n(20:38:05) Momcozy Arriane: Hello,\n\nI hope you're having a fantastic day!\n\nThank you so much for sharing the information with us. \nYour discount code will be created within 1-2 business days. The discount code is your full name: Kayleigh Tinsley\n\nIt means that after 1-2 business days, you can directly place an order using your full name as the discount code. Please note that it is valid for one month, so please use it as soon as possible.\n\nIf you have any more questions or need a little extra help, feel free to reach out to us anytime. We're always here for you!\n(20:38:23) KayleighTinsley: Thank you for all of your help.\n(20:38:33) Momcozy Arriane: You are most welcome and I would be more than happy to talk with you again if you have any concerns in the future! \n \nI WISH YOU ALL THE BEST!🙂\n\nPlease note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime or send us an email at support@momcozy.com.🙂",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(20:27:29) KayleighTinsley: The order number is JJ765622\n<br>(20:33:13) KayleighTinsley: Please let me know what else I need to do. Whenever I turn the pump on, it suctions for a few minutes then stops.\n<br>(20:34:40) Momcozy Arriane: Hello,</p>\n\n<p dir=\"auto\">Thank you for getting back to us and providing your order number.&nbsp;</p>\n\n<p dir=\"auto\">As much as we would love to send you a replacement, your item is now out of warranty. Unfortunately, the system is unable to process a replacement since your order has surpassed our one-year warranty period.</p>\n\n<p dir=\"auto\">However, we’d still like to help. To make up for the inconvenience, we’d be happy to offer you a $50 cash code that you can use toward the purchase of a new item on our website.</p>\n\n<p dir=\"auto\">If you’d like to proceed with this offer, please provide your Full Name and Email Address so we can generate the code for you.</p>\n\n<p dir=\"auto\">We appreciate your understanding and support.\n<br>(20:35:30) KayleighTinsley: Kayleigh Tinsley \n<br><a href=\"mailto:Kayleighlewis3@gmail.com\" rel=\"noreferrer\">Kayleighlewis3@gmail.com</a>\n<br>(20:35:55) Momcozy Arriane: Hello, Thank you for providing your details.</p>\n\n<p dir=\"auto\">Please give me a moment while I record your cash code.&nbsp;</p>\n\n<p dir=\"auto\">Thank you for your patience! 🙏\n<br>(20:36:43) KayleighTinsley: Thank you\n<br>(20:38:05) Momcozy Arriane: Hello,</p>\n\n<p dir=\"auto\">I hope you're having a fantastic day!</p>\n\n<p dir=\"auto\">Thank you so much for sharing the information with us.&nbsp;\n<br>Your discount code will be created within 1-2 business days. The discount code is your full name: Kayleigh Tinsley</p>\n\n<p dir=\"auto\">It means that after 1-2 business days, you can directly place an order using your full name as the discount code. Please note that it is valid for one month, so please use it as soon as possible.</p>\n\n<p dir=\"auto\">If you have any more questions or need a little extra help, feel free to reach out to us anytime. We're always here for you!\n<br>(20:38:23) KayleighTinsley: Thank you for all of your help.\n<br>(20:38:33) Momcozy Arriane: You are most welcome and I would be more than happy to talk with you again if you have any concerns in the future!&nbsp;\n<br>&nbsp;\n<br>I WISH YOU ALL THE BEST!🙂</p>\n\n<p dir=\"auto\">Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime or send us an email at <a href=\"mailto:support@momcozy.com\" rel=\"noreferrer\">support@momcozy.com</a>.🙂</p></div>",
      "plain_body": "(20:27:29) KayleighTinsley: The order number is JJ765622\n\n(20:33:13) KayleighTinsley: Please let me know what else I need to do. Whenever I turn the pump on, it suctions for a few minutes then stops.\n\n(20:34:40) Momcozy Arriane: Hello, \n\n Thank you for getting back to us and providing your order number.&nbsp; \n\n As much as we would love to send you a replacement, your item is now out of warranty. Unfortunately, the system is unable to process a replacement since your order has surpassed our one-year warranty period. \n\n However, we’d still like to help. To make up for the inconvenience, we’d be happy to offer you a $50 cash code that you can use toward the purchase of a new item on our website. \n\n If you’d like to proceed with this offer, please provide your Full Name and Email Address so we can generate the code for you. \n\n We appreciate your understanding and support.\n\n(20:35:30) KayleighTinsley: Kayleigh Tinsley \n\nKayleighlewis3@gmail.com\n\n(20:35:55) Momcozy Arriane: Hello, Thank you for providing your details. \n\n Please give me a moment while I record your cash code.&nbsp; \n\n Thank you for your patience! 🙏\n\n(20:36:43) KayleighTinsley: Thank you\n\n(20:38:05) Momcozy Arriane: Hello, \n\n I hope you're having a fantastic day! \n\n Thank you so much for sharing the information with us.&nbsp;\n\nYour discount code will be created within 1-2 business days. The discount code is your full name: Kayleigh Tinsley \n\n It means that after 1-2 business days, you can directly place an order using your full name as the discount code. Please note that it is valid for one month, so please use it as soon as possible. \n\n If you have any more questions or need a little extra help, feel free to reach out to us anytime. We're always here for you!\n\n(20:38:23) KayleighTinsley: Thank you for all of your help.\n\n(20:38:33) Momcozy Arriane: You are most welcome and I would be more than happy to talk with you again if you have any concerns in the future!&nbsp;\n\n&nbsp;\n\nI WISH YOU ALL THE BEST!🙂 \n\n Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime or send us an email at support@momcozy.com.🙂",
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      "body": "(20:00:24) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(20:00:35) KayleighTinsley: After-sales service\n(20:00:39) Momcozy: If you encounter any problems with product usage or have other after-sales needs, please feel free to let me know. I will do my best to assist you in solving them!\n(20:01:17) KayleighTinsley: The right pump will sound like it is running, but it will not be moving.\n(20:01:29) Momcozy: To make sure I give you the best help, could you please share your product model with me? (You can usually find the model number on the bottom of your device or on the packaging box!)\n(20:02:49) KayleighTinsley: BP223\n(20:03:09) Momcozy: Thanks for sharing your BP223 model! If your right pump sounds like it’s running but isn’t moving or removing milk, here’s what you can try:\n\n * First, check the power, battery level, and mode. A low battery or staying in stimulation mode too long can affect suction.\n * Make sure every connection on the right side is sealed—flange, valve, bottle, tubing, and pump port. Even a tiny leak can reduce performance!\n * Inspect the soft parts for wear or moisture. Replace any valves or membranes that look stretched, cloudy, or torn, and dry tubing fully before use.\n * Double-check fit and settings. The nipple should move freely with no pinching, and suction should be increased gradually to your comfort.\n * If it still doesn’t work, look for signs of moisture or residue in the pump motor. If you notice any, please stop using it and contact customer support.\n\nCurrently, I don’t have BP223-specific details, but these steps work for most Momcozy pumps!\n(20:03:12) Momcozy: Thank you for sharing your BP223 model with me! If your right pump sounds like it’s running but isn’t moving, let’s try a few things together: Please check that the power and battery are sufficient, and make sure you’re not stuck in stimulation mode. Double-check all connections on the right side—flange, valve, bottle, tubing, and pump port—to ensure everything is sealed tight. Inspect the soft parts for any wear or moisture, and replace any valves or membranes that look stretched or torn. Make sure the nipple moves freely and the suction is set comfortably. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n(20:04:12) KayleighTinsley: This didn’t fix it\n(20:04:20) Momcozy: I’m really sorry the previous steps didn’t solve the issue with your BP223 pump. Don’t worry—I’ll arrange for our specialist team to help you further! Thank you for your patience, and we’re here to get this sorted for you as soon as possible.\n(20:04:23) Momcozy: To help our specialist team support you as quickly as possible, could you please share your order number with me? Thank you so much for your help!\n(20:04:38) KayleighTinsley: The suction function is not working. I was given this pump 3 months ago as a gift, I do not have an order number.\n(20:04:46) Momcozy: An error occurred, please try again later.\n(20:04:55) KayleighTinsley: Representative\n(20:05:01) Momcozy: Transferring to a human agent.\n(20:05:57) Momcozy Arriane: Hello,\n\nThanks for the response and we apologize for the inconvenience.\n\nUnfortunately, we need the ORDER NUMBER to make sure we have a record of it on our system as we can only operate on the original order. We are more than willing to take responsibility for our products if you have issues or problems with them but we would also need information or reference to take action.\n\nIf you got the product as a gift, can you please try to contact the original buyer to obtain the order number? That would be very much appreciated.\n\nIf you are not able to contact the gift giver for the order number, what we can do to at least help in this situation is to create a $50 coupon for you that you can use to repurchase the product.\nIf this works for you, please send us your complete name and email address.\n\nI know it's not much but I hope it helps.\n(20:07:51) KayleighTinsley: I will see if she has the order number. I need these pumps while I work and cannot afford to buy a brand new set right now.\n(20:10:45) Momcozy Arriane: Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you've encountered and truly appreciate you taking the time to provide this valuable feedback.\n\nWe've helped other mothers resolve similar concerns through some simple checks. While waiting for the order number, would you mind trying these steps with me?\n\nLet's start with two quick tests:\n• Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9 - you should feel a noticeable difference in strength.\n• If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.\n\nIf the motor is working properly, here's how to check the accessories:\n• Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction.\nVideo: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0 \n• Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n• Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n• Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.\n\nWe know troubleshooting can feel frustrating, and we're here to support you through this process. If these steps don't resolve the issue, photos of your pump motors (showing manufacturer details) and any parts from our official store would be very helpful.\n\nTo better analyze the issue you're experiencing, please ask the provide the gift giver for the Order number and the sales platform where you made the purchase.\nAlso, please provide us a photo of bottom of motor to let us get the SN and model number : \nUDI (Unique Device Identifier) information located on the bottom of the box. \n\nIf your order is from our official stores and it is still in warranty, we'll check what we can offer.\n\nWe're committed to ensuring you have the best possible experience with our products. Thank you for your patience and partnership in resolving this.\n(20:16:00) Momcozy Arriane: Hello, are you still there? Just checking in to see if you need any further assistance. 😊",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(20:00:24) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL &amp; INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(20:00:35) KayleighTinsley: After-sales service\n<br>(20:00:39) Momcozy: If you encounter any problems with product usage or have other after-sales needs, please feel free to let me know. I will do my best to assist you in solving them!\n<br>(20:01:17) KayleighTinsley: The right pump will sound like it is running, but it will not be moving.\n<br>(20:01:29) Momcozy: To make sure I give you the best help, could you please share your product model with me? (You can usually find the model number on the bottom of your device or on the packaging box!)\n<br>(20:02:49) KayleighTinsley: BP223\n<br>(20:03:09) Momcozy: Thanks for sharing your BP223 model! If your right pump sounds like it’s running but isn’t moving or removing milk, here’s what you can try:</p>\n\n<p dir=\"auto\"> * First, check the power, battery level, and mode. A low battery or staying in stimulation mode too long can affect suction.\n<br> * Make sure every connection on the right side is sealed—flange, valve, bottle, tubing, and pump port. Even a tiny leak can reduce performance!\n<br> * Inspect the soft parts for wear or moisture. Replace any valves or membranes that look stretched, cloudy, or torn, and dry tubing fully before use.\n<br> * Double-check fit and settings. The nipple should move freely with no pinching, and suction should be increased gradually to your comfort.\n<br> * If it still doesn’t work, look for signs of moisture or residue in the pump motor. If you notice any, please stop using it and contact customer support.</p>\n\n<p dir=\"auto\">Currently, I don’t have BP223-specific details, but these steps work for most Momcozy pumps!\n<br>(20:03:12) Momcozy: Thank you for sharing your BP223 model with me! If your right pump sounds like it’s running but isn’t moving, let’s try a few things together: Please check that the power and battery are sufficient, and make sure you’re not stuck in stimulation mode. Double-check all connections on the right side—flange, valve, bottle, tubing, and pump port—to ensure everything is sealed tight. Inspect the soft parts for any wear or moisture, and replace any valves or membranes that look stretched or torn. Make sure the nipple moves freely and the suction is set comfortably. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n<br>(20:04:12) KayleighTinsley: This didn’t fix it\n<br>(20:04:20) Momcozy: I’m really sorry the previous steps didn’t solve the issue with your BP223 pump. Don’t worry—I’ll arrange for our specialist team to help you further! Thank you for your patience, and we’re here to get this sorted for you as soon as possible.\n<br>(20:04:23) Momcozy: To help our specialist team support you as quickly as possible, could you please share your order number with me? Thank you so much for your help!\n<br>(20:04:38) KayleighTinsley: The suction function is not working. I was given this pump 3 months ago as a gift, I do not have an order number.\n<br>(20:04:46) Momcozy: An error occurred, please try again later.\n<br>(20:04:55) KayleighTinsley: Representative\n<br>(20:05:01) Momcozy: Transferring to a human agent.\n<br>(20:05:57) Momcozy Arriane: Hello,</p>\n\n<p dir=\"auto\">Thanks for the response and we apologize for the inconvenience.</p>\n\n<p dir=\"auto\">Unfortunately, we need the ORDER NUMBER to make sure we have a record of it on our system as we can only operate on the original order. We are more than willing to take responsibility for our products if you have issues or problems with them but we would also need information or reference to take action.</p>\n\n<p dir=\"auto\">If you got the product as a gift, can you please try to contact the original buyer to obtain the order number? That would be very much appreciated.</p>\n\n<p dir=\"auto\">If you are not able to contact the gift giver for the order number, what we can do to at least help in this situation is to create a $50 coupon for you that you can use to repurchase the product.\n<br>If this works for you, please send us your complete name and email address.</p>\n\n<p dir=\"auto\">I know it's not much but I hope it helps.\n<br>(20:07:51) KayleighTinsley: I will see if she has the order number. I need these pumps while I work and cannot afford to buy a brand new set right now.\n<br>(20:10:45) Momcozy Arriane: Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you've encountered and truly appreciate you taking the time to provide this valuable feedback.</p>\n\n<p dir=\"auto\">We've helped other mothers resolve similar concerns through some simple checks. While waiting for the order number, would you mind trying these steps with me?</p>\n\n<p dir=\"auto\">Let's start with two quick tests:\n<br>• Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9 - you should feel a noticeable difference in strength.\n<br>• If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.</p>\n\n<p dir=\"auto\">If the motor is working properly, here's how to check the accessories:\n<br>• Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction.\n<br>Video: <a href=\"https://momcozy.com/pages/user-manuals?_pos=1&amp;_psq=user-manuals&amp;_ss=e&amp;_v=1.0%C2%A0\" target=\"_blank\" rel=\"nofollow noreferrer\">https://momcozy.com/pages/user-manuals?_pos=1&amp;_psq=user-manuals&amp;_ss=e&amp;_v=1.0&nbsp;</a>\n<br>• Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n<br>• Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n<br>• Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.</p>\n\n<p dir=\"auto\">We know troubleshooting can feel frustrating, and we're here to support you through this process. If these steps don't resolve the issue, photos of your pump motors (showing manufacturer details) and any parts from our official store would be very helpful.</p>\n\n<p dir=\"auto\">To better analyze the issue you're experiencing, please ask the provide the gift giver for the Order number and the sales platform where you made the purchase.\n<br>Also, please provide us a photo of bottom of motor to let us get the SN and model number :&nbsp;\n<br>UDI (Unique Device Identifier) information located on the bottom of the box.&nbsp;</p>\n\n<p dir=\"auto\">If your order is from our official stores and it is still in warranty, we'll check what we can offer.</p>\n\n<p dir=\"auto\">We're committed to ensuring you have the best possible experience with our products. Thank you for your patience and partnership in resolving this.\n<br>(20:16:00) Momcozy Arriane: Hello, are you still there? Just checking in to see if you need any further assistance. 😊</p></div>",
      "plain_body": "(20:00:24) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL &amp; INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(20:00:35) KayleighTinsley: After-sales service\n\n(20:00:39) Momcozy: If you encounter any problems with product usage or have other after-sales needs, please feel free to let me know. I will do my best to assist you in solving them!\n\n(20:01:17) KayleighTinsley: The right pump will sound like it is running, but it will not be moving.\n\n(20:01:29) Momcozy: To make sure I give you the best help, could you please share your product model with me? (You can usually find the model number on the bottom of your device or on the packaging box!)\n\n(20:02:49) KayleighTinsley: BP223\n\n(20:03:09) Momcozy: Thanks for sharing your BP223 model! If your right pump sounds like it’s running but isn’t moving or removing milk, here’s what you can try: \n\n  * First, check the power, battery level, and mode. A low battery or staying in stimulation mode too long can affect suction.\n\n * Make sure every connection on the right side is sealed—flange, valve, bottle, tubing, and pump port. Even a tiny leak can reduce performance!\n\n * Inspect the soft parts for wear or moisture. Replace any valves or membranes that look stretched, cloudy, or torn, and dry tubing fully before use.\n\n * Double-check fit and settings. The nipple should move freely with no pinching, and suction should be increased gradually to your comfort.\n\n * If it still doesn’t work, look for signs of moisture or residue in the pump motor. If you notice any, please stop using it and contact customer support. \n\n Currently, I don’t have BP223-specific details, but these steps work for most Momcozy pumps!\n\n(20:03:12) Momcozy: Thank you for sharing your BP223 model with me! If your right pump sounds like it’s running but isn’t moving, let’s try a few things together: Please check that the power and battery are sufficient, and make sure you’re not stuck in stimulation mode. Double-check all connections on the right side—flange, valve, bottle, tubing, and pump port—to ensure everything is sealed tight. Inspect the soft parts for any wear or moisture, and replace any valves or membranes that look stretched or torn. Make sure the nipple moves freely and the suction is set comfortably. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n\n(20:04:12) KayleighTinsley: This didn’t fix it\n\n(20:04:20) Momcozy: I’m really sorry the previous steps didn’t solve the issue with your BP223 pump. Don’t worry—I’ll arrange for our specialist team to help you further! Thank you for your patience, and we’re here to get this sorted for you as soon as possible.\n\n(20:04:23) Momcozy: To help our specialist team support you as quickly as possible, could you please share your order number with me? Thank you so much for your help!\n\n(20:04:38) KayleighTinsley: The suction function is not working. I was given this pump 3 months ago as a gift, I do not have an order number.\n\n(20:04:46) Momcozy: An error occurred, please try again later.\n\n(20:04:55) KayleighTinsley: Representative\n\n(20:05:01) Momcozy: Transferring to a human agent.\n\n(20:05:57) Momcozy Arriane: Hello, \n\n Thanks for the response and we apologize for the inconvenience. \n\n Unfortunately, we need the ORDER NUMBER to make sure we have a record of it on our system as we can only operate on the original order. We are more than willing to take responsibility for our products if you have issues or problems with them but we would also need information or reference to take action. \n\n If you got the product as a gift, can you please try to contact the original buyer to obtain the order number? That would be very much appreciated. \n\n If you are not able to contact the gift giver for the order number, what we can do to at least help in this situation is to create a $50 coupon for you that you can use to repurchase the product.\n\nIf this works for you, please send us your complete name and email address. \n\n I know it's not much but I hope it helps.\n\n(20:07:51) KayleighTinsley: I will see if she has the order number. I need these pumps while I work and cannot afford to buy a brand new set right now.\n\n(20:10:45) Momcozy Arriane: Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you've encountered and truly appreciate you taking the time to provide this valuable feedback. \n\n We've helped other mothers resolve similar concerns through some simple checks. While waiting for the order number, would you mind trying these steps with me? \n\n Let's start with two quick tests:\n\n• Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9 - you should feel a noticeable difference in strength.\n\n• If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories. \n\n If the motor is working properly, here's how to check the accessories:\n\n• Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction.\n\nVideo: https://momcozy.com/pages/user-manuals?_pos=1&amp;_psq=user-manuals&amp;_ss=e&amp;_v=1.0&nbsp;\n\n• Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n\n• Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n\n• Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use. \n\n We know troubleshooting can feel frustrating, and we're here to support you through this process. If these steps don't resolve the issue, photos of your pump motors (showing manufacturer details) and any parts from our official store would be very helpful. \n\n To better analyze the issue you're experiencing, please ask the provide the gift giver for the Order number and the sales platform where you made the purchase.\n\nAlso, please provide us a photo of bottom of motor to let us get the SN and model number :&nbsp;\n\nUDI (Unique Device Identifier) information located on the bottom of the box.&nbsp; \n\n If your order is from our official stores and it is still in warranty, we'll check what we can offer. \n\n We're committed to ensuring you have the best possible experience with our products. Thank you for your patience and partnership in resolving this.\n\n(20:16:00) Momcozy Arriane: Hello, are you still there? Just checking in to see if you need any further assistance. 😊",
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