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"body": "Hi.\n\nThanks for getting back with me.\n\nReplacement parts are 2 weeks old. Clean and dry . When I put my finger over the hole as suggested, there’s no suction. I don’t think the motor is working.\n\nThanks,\nMackenna",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Hi. <div>Thanks for getting back with me. </div><div>Replacement parts are 2 weeks old. Clean and dry . When I put my finger over the hole as suggested, there’s no suction. I don’t think the motor is working. <br><div dir=\"ltr\">Thanks,<div>Mackenna</div></div></div></div>",
"plain_body": "Hi. Thanks for getting back with me. Replacement parts are 2 weeks old. Clean and dry . When I put my finger over the hole as suggested, there’s no suction. I don’t think the motor is working. \n Thanks, Mackenna",
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"body": "Hello,\n\nWe appreciate you reaching out to us about this matter. We sincerely apologize for the inconvenience you've encountered and truly appreciate you taking the time to provide this valuable feedback.\n\nHere are some friendly troubleshooting tips many moms find helpful:\n\n**Let's start with a quick suction check:**\n• Please test the suction at both level 1 and level 9 by removing the motor and covering the suction hole with your thumb\n• If you have two pumps, try switching the motors between them - this helps pinpoint where the issue might be\n\n**If the motor seems to be working fine, the accessories might need some attention:**\n• Check the essentials:\nPlease ensure the silicone diaphragm and valve are properly installed and undamaged (Video guide: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0). Sometimes simply reinstalling everything can restore normal suction!\n• Consider replacement parts:\nSilicone parts naturally wear over time, so we recommend replacing them every 1-3 months for optimal performance. To ensure compatibility, we suggest purchasing from our official store.\n• Find your perfect fit:\nSince bodies change, measuring your nipple size when erect helps ensure you're using the most comfortable and effective flange size.\n• Get the right seal:\nA supportive, full-coverage nursing bra helps maintain a secure fit. Make sure the flange sits flush against your breast during use.\n\n_**If you purchased any pump parts from our official store, please share the order number. And photos of the parts and the motor's manufacturing information would be very helpful.**_\n\nWe know how important reliable equipment is for your journey, and we're committed to ensuring you have the support you need.\n\n* * *\nShould we need to send a replacement of a SINGLE PUMP, please provide your shipping information in the format below:\n\nName:\nState/Province:\nCity:\nZip/ Postal code:\nStreet Address:\nContact number:\n\n_**Please note that the replacement will be in a random color, depending on current availability.**_\nThank you once again for your patience and we're looking forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br><br>We appreciate you reaching out to us about this matter. We sincerely apologize for the inconvenience you've encountered and truly appreciate you taking the time to provide this valuable feedback.<br> <br>Here are some friendly troubleshooting tips many moms find helpful:<br> <br><span style=\"background-color: rgb(209,29,181); color: rgb(255,255,255);\"><strong>Let's start with a quick suction check:</strong></span><br>• Please test the suction at both level 1 and level 9 by removing the motor and covering the suction hole with your thumb<br>• If you have two pumps, try switching the motors between them - this helps pinpoint where the issue might be<br> <br><span style=\"background-color: rgb(209,29,181); color: rgb(255,255,255);\"><strong>If the motor seems to be working fine, the accessories might need some attention:</strong></span><br>• Check the essentials:<br>Please ensure the silicone diaphragm and valve are properly installed and undamaged (Video guide: <a rel=\"noopener noreferrer\" href=\"https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0).\">https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0).</a> Sometimes simply reinstalling everything can restore normal suction!<br>• Consider replacement parts:<br>Silicone parts naturally wear over time, so we recommend replacing them every 1-3 months for optimal performance. To ensure compatibility, we suggest purchasing from our official store.<br>• Find your perfect fit:<br>Since bodies change, measuring your nipple size when erect helps ensure you're using the most comfortable and effective flange size.<br>• Get the right seal:<br>A supportive, full-coverage nursing bra helps maintain a secure fit. Make sure the flange sits flush against your breast during use.<br> <br><i><strong>If you purchased any pump parts from our official store, please share the order number. And photos of the parts and the motor's manufacturing information would be very helpful.</strong></i><br> <br>We know how important reliable equipment is for your journey, and we're committed to ensuring you have the support you need.<br><hr>Should we need to send a replacement of a SINGLE PUMP, please provide your shipping information in the format below:<br> <br>Name:<br>State/Province:<br>City:<br>Zip/ Postal code:<br>Street Address:<br>Contact number:<br> <br><i><strong>Please note that the replacement will be in a random color, depending on current availability.</strong></i><br>Thank you once again for your patience and we're looking forward to your reply.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n\nWe appreciate you reaching out to us about this matter. We sincerely apologize for the inconvenience you've encountered and truly appreciate you taking the time to provide this valuable feedback.\n \nHere are some friendly troubleshooting tips many moms find helpful:\n \nLet's start with a quick suction check:\n• Please test the suction at both level 1 and level 9 by removing the motor and covering the suction hole with your thumb\n• If you have two pumps, try switching the motors between them - this helps pinpoint where the issue might be\n \nIf the motor seems to be working fine, the accessories might need some attention:\n• Check the essentials:\nPlease ensure the silicone diaphragm and valve are properly installed and undamaged (Video guide: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0). Sometimes simply reinstalling everything can restore normal suction!\n• Consider replacement parts:\nSilicone parts naturally wear over time, so we recommend replacing them every 1-3 months for optimal performance. To ensure compatibility, we suggest purchasing from our official store.\n• Find your perfect fit:\nSince bodies change, measuring your nipple size when erect helps ensure you're using the most comfortable and effective flange size.\n• Get the right seal:\nA supportive, full-coverage nursing bra helps maintain a secure fit. Make sure the flange sits flush against your breast during use.\n \nIf you purchased any pump parts from our official store, please share the order number. And photos of the parts and the motor's manufacturing information would be very helpful.\n \nWe know how important reliable equipment is for your journey, and we're committed to ensuring you have the support you need.\n Should we need to send a replacement of a SINGLE PUMP, please provide your shipping information in the format below:\n \nName:\nState/Province:\nCity:\nZip/ Postal code:\nStreet Address:\nContact number:\n \nPlease note that the replacement will be in a random color, depending on current availability.\nThank you once again for your patience and we're looking forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hello,\n\nThank you for bringing this charging concern to our attention. We're truly sorry for the inconvenience this has caused, and we appreciate you taking the time to work through this with us.\n\n**Kindly provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.**\n\n* * *\n**Let's start with two quick tests:**\n• Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9 - you should feel a noticeable difference in strength.\n• If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.\n\n**If the motor is working properly, here's how to check the accessories:**\n• Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction.\nVideo: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\n• Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n• Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n• Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.\n\nIf these steps don't resolve the issue, we're happy to proceed with a replacement, please provide your shipping details below:\n\n**Name:**\n**Street Address:**\n**City:**\n**State:**\n**Country:**\n**Zipcode:**\n**Contact Number:**\n\nWe know how important it is to have equipment you can rely on. Thank you for your patience and cooperation as we work to resolve this for you.\n\nRegards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for bringing this charging concern to our attention. We're truly sorry for the inconvenience this has caused, and we appreciate you taking the time to work through this with us.<br> <br><strong>Kindly provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.</strong><br><hr><strong>Let's start with two quick tests:</strong><br>• Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9 - you should feel a noticeable difference in strength.<br>• If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.<br> <br><strong>If the motor is working properly, here's how to check the accessories:</strong><br>• Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction.<br>Video: <a rel=\"noopener noreferrer\" href=\"https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\">https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0</a><br>• Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.<br>• Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.<br>• Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.<br> <br>If these steps don't resolve the issue, we're happy to proceed with a replacement, please provide your shipping details below:<br> <br><strong>Name:</strong><br><strong>Street Address:</strong><br><strong>City:</strong><br><strong>State:</strong><br><strong>Country:</strong><br><strong>Zipcode:</strong><br><strong>Contact Number:</strong><br> <br>We know how important it is to have equipment you can rely on. Thank you for your patience and cooperation as we work to resolve this for you.<br> <br>Regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThank you for bringing this charging concern to our attention. We're truly sorry for the inconvenience this has caused, and we appreciate you taking the time to work through this with us.\n \nKindly provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n Let's start with two quick tests:\n• Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9 - you should feel a noticeable difference in strength.\n• If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.\n \nIf the motor is working properly, here's how to check the accessories:\n• Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction.\nVideo: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\n• Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n• Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n• Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.\n \nIf these steps don't resolve the issue, we're happy to proceed with a replacement, please provide your shipping details below:\n \nName:\nStreet Address:\nCity:\nState:\nCountry:\nZipcode:\nContact Number:\n \nWe know how important it is to have equipment you can rely on. Thank you for your patience and cooperation as we work to resolve this for you.\n \nRegards,\nMomcozy Customer Support Team",
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"body": "Hi there,\n\nWe hope this message finds you well.\n\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n\nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within Momcozy. Please bear with us while we facilitate this transfer.\n\nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n\nThank you for your understanding and trust in Momcozy. We are committed to providing you with the best service possible.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi there,<br> <br>We hope this message finds you well.<br> <br>We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.<br> <br>To ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within Momcozy. Please bear with us while we facilitate this transfer.<br> <br>Rest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.<br> <br>Thank you for your understanding and trust in Momcozy. We are committed to providing you with the best service possible.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi there,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within Momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in Momcozy. We are committed to providing you with the best service possible.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Good morning. \nOne of my M9 pumps stopped working. It doesn’t create suction. \nSN : M9BP269NRD025081940C90G5AWFN11211\nimage0.png\nimage1.png\nimage2.png\nThanks,\nMackenna",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Good morning. \n<br>One of my M9 pumps stopped working. It doesn’t create suction. \n<br>SN : M9BP269NRD025081940C90G5AWFN11211\n<br>image0.png\n<br>image1.png\n<br>image2.png\n<br>Thanks,\n<br>Mackenna</p></div>",
"plain_body": "Good morning. \n\nOne of my M9 pumps stopped working. It doesn’t create suction. \n\nSN : M9BP269NRD025081940C90G5AWFN11211\n\nimage0.png\n\nimage1.png\n\nimage2.png\n\nThanks,\n\nMackenna",
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