更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1251232",
"subject": "Re: Momcozy Re: Re: We apologize for bothering you again about your issue",
"description": "This is a follow-up to your previous request #1207788 \"Re: We apologize for bother...\"\n\nHello,\nI was supposed to receive a refund by today. I have not received anything. Please advise if there is something else you need from me.\n\nThanks\n\nGet Outlook for iOS \n________________________________\nFrom: Flora (momcozy) \nSent: Friday, 01 May 2026 22:22:18\nTo: HannahHornsby \nSubject: Momcozy Re: Re: We apologize for bothering you again about your issue\n\nHi,\n\nI hope you're having a fantastic day!\n\nThank you for providing your Paypal account details. We've already initiated the refund process, and you should see the amount reflected in your PayPal account within 5-7 business days.\n\nAs a token of appreciation, you can use this exclusive code: momcozycs17, for a 17% discount on purchases made through our official website!\n\nIf you have any other questions or need more help, feel free to get in touch with us anytime.\n\nBest regards,\nMomcozy Customer Support Team\n\nPlease note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.\n\nThis email is a service from Momcozy. Delivered by Zendesk \n\nOn May 1, 2026 at 11:34:04 AM UTC, HannahHornsby hannahhornsby3@outlook.com wrote:\nHannah Hornsby\n\nhecopeland3@aol.com\n\nGet Outlook for iOS \n________________________________\nFrom: Faye (momcozy) \nSent: Friday, May 1, 2026 1:26:16 AM\nTo: HannahHornsby \nSubject: Momcozy Re: Re: We apologize for bothering you again about your issue\n\nHello,\n\nI hope this message finds you well.\n\nWe truly understand how important pumping is for you, and we want you to know that we’re here to support you every step of the way.\n\nPlease note that, according to our partnership agreement with Target, we are unable to issue refunds. However, in your case, we have made a special request to our manager to make an exception and give you a refund.\n\nTo proceed with issuing your refund, could you please provide us with your PayPal email address and its associated full name? This will help us ensure that the refund is processed smoothly.\n\nWe appreciate your patience and look forward to resolving this matter for you.\n\nBest regards,\nMomcozy Customer Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk \n\nOn April 30, 2026 at 1:15:44 PM UTC, HannahHornsby hannahhornsby3@outlook.com wrote:\nNo I am still needing a refund for my products. Everyone I have spoken to keeps escalating me to someone else and saying I’ll get an email from another person but that has not happened\n\nGet Outlook for iOS \n________________________________\nFrom: momcozy \nSent: Thursday, April 30, 2026 9:01:11 AM\nTo: HannahHornsby \nSubject: Notify from Momcozy about you request\n\nDear HannahHornsby,\n\nWe are the customer support team from Momcozy.\n\nWould you kindly let us know if the issue you mentioned has been sorted out, or if you still need our assistance? If you have no follow-up needs, please ignore this email, as this email is just to ensure that your issue has been properly resolved.\n\nIf the situation you reported has not been resolved or you still need our help, we hope to hear from you soon. Please rest assured, we will help you until everything is resolved.\n\nHere is the copy of the previous email:\n\nCall Details\nCall from: +1 (619) 848-0676\nCall to: +1 (931) 629-8366\nTime of call: 2026-04-28T15:43:05Z\nCalled by: CT-Matthew\nLength of phone call: 5 minutes, 15 seconds\n\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA9e301d09c39f7505e0e89fedd8b7f357/twilio/recording\n\nHave a wonderful day!\nCustomer Support Team from Momcozy\n\nThis email is a service from Momcozy. Delivered by Zendesk \n\nOn April 28, 2026 at 12:19:28 PM UTC, Emi support@momcozy.zendesk.com wrote:\nHello,\n\nWe hope this email finds you well.\n\nThank you for your prompt reply. Please note that for orders placed through third-party platforms, our system only allows us to process replacements of the same model, and we are unable to issue refunds for these purchases.\n\nWe sincerely apologize for any inconvenience this may cause.\nWould you like us to proceed with the replacement of TWO MOTORS? Please let us know, and we’ll be happy to assist you further.\n\nThank you for your understanding.\n\nBest regards,\nMomcozy Customer Support Team\nOn April 28, 2026 at 12:23:56 AM UTC, HannahHornsby hannahhornsby3@outlook.com wrote:\nHello Emi,\nWhile I appreciate your willingness to send me one new motor I am concerned about the longevity of the pumps overall. If at all possible I would request to return the product all together for a refund. It has been less than 5 months of owning this one and it is only being used an average of 5 sessions a week. Neither pump is currently working as it should, the right side has lost significant suction and the left is not working at all.\n\nMy address is 4733 Brierley Dr, Knoxville TN 37921\n\nAnd the product information number is: AIR130300940B0057901404\n\nThank you for your hard work on this matter\nHannah\n\nGet Outlook for iOS \nOn April 27, 2026 at 7:16:08 AM UTC, Emi support@momcozy.zendesk.com wrote:\nHello,\n\nI hope this email finds you well.\n\nWe completely understand your concern and apologize for any disruption this issue has caused to your pumping routine.\nKindly provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\nOnce received, we can process a replacement of ONE MOTOR for you, please fill out the required information below:\n\nFull Name:\nState/Province:\nCity:\nZip/Postal Code:\nStreet Address:\nPhone Number:\n\nPlease note that the replacement will be in a random color, depending on current availability.\nThank you for your cooperation and patience.\n\nBest regards,\nMomcozy Customer Support Team\n[VEW01P-1P60L]\n[VEW01P-1P60L]\n[VEW01P-1P60L]",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-12T11:35:41Z",
"updated_at": "2026-05-13T08:23:14Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "RC | 12/5/25\n\nrefund",
"agents_notes": "RC | 12/5/25\n\nrefund",
"category_field_id": "34154549939865",
"category_name": "CPI::Unable to power on",
"category_value": "cpi__unable_to_power_on",
"category_zh": "无法开机"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 2
}
},
"messages": [
{
"conversation_id": "57877684605977",
"type": "Comment",
"created_at": "2026-05-13T08:23:14Z",
"author_id": "37025596491033",
"author_name": "RT-B2B-Ruby",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nWe hope you're having a wonderful day!\n \nYour refund is currently being processed and is expected to arrive in your account today. Please be patient.\n \nWe apologize again.\n \nWarm regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57848432989081",
"type": "Comment",
"created_at": "2026-05-12T11:35:41Z",
"author_id": "56566742573721",
"author_name": "HannahHornsby",
"author_role": "end-user",
"sender_type": "customer",
"channel": "web",
"public": true,
"recording_type": "",
"text": "This is a follow-up to your previous request #1207788 \"Re: We apologize for bother...\" \n \nHello, \n \nI was supposed to receive a refund by today. I have not received anything. Please advise if there is something else you need from me. \n \n\n \n \nThanks \n \n \n\n \n \nGet Outlook for iOS"
}
]
}
翻译 JSON
{
"translated_subject": "回复：Momcozy 回复：回复：我们就再次打扰您的处理进度向您道歉",
"translated_description": "这是对您之前请求 #1207788 “回复：我们就再次打扰...” 的后续。\n\n你好，\n我本应在今天收到退款。但我还没有收到任何款项。请告知是否还需要我提供其他信息。\n\n谢谢\n\n获取 Outlook for iOS \n________________________________\n发件人: Flora (momcozy) \n发送时间: 2026年5月1日 星期五 22:22:18\n收件人: HannahHornsby \n主题: Momcozy 回复: 回复: 我们就再次打扰您的处理进度向您道歉\n\n你好，\n\n希望你度过愉快的一天！\n\n感谢您提供您的 Paypal 账户详情。我们已经启动了退款程序，您应该在 5-7 个工作日内看到款项反映在您的 PayPal 账户中。\n\n作为感谢，您可以使用此专属代码：momcozycs17，在我们的官方网站购买时享受 17% 的折扣！\n\n如果您有任何其他问题或需要更多帮助，请随时与我们联系。\n\n顺致商祺，\nMomcozy 客服团队\n\n请注意：您的工单可能会被系统自动关闭，但请不要担心。工单关闭并不意味着您的问题已得到解决。如果您有任何疑问或疑虑，请随时联系我们。\n\n此邮件由 Momcozy 提供。通过 Zendesk 送达。\n\n在 2026年5月1日 11:34:04 UTC，HannahHornsby hannahhornsby3@outlook.com 写道：\nHannah Hornsby\n\nhecopeland3@aol.com\n\n获取 Outlook for iOS \n________________________________\n发件人: Faye (momcozy) \n发送时间: 2026年5月1日 星期五 1:26:16 AM\n收件人: HannahHornsby \n主题: Momcozy 回复: 回复: 我们就再次打扰您的处理进度向您道歉\n\n你好，\n\n希望这封邮件时你一切安好。\n\n我们非常理解吸乳对您的重要性，我们希望您知道，我们会全程为您提供支持。\n\n请注意，根据我们与 Target 的合作伙伴协议，我们无法办理退款。但在您的情况下，我们已向经理提交了特别申请，破例为您办理退款。\n\n为了继续处理退款，能否请您提供您的 PayPal 邮箱地址及其关联的全名？这将帮助我们确保退款过程顺利进行。\n\n感谢您的耐心配合，并期待为您解决此事。\n\n顺致商祺，\nMomcozy 客服团队\n\n此邮件由 Momcozy 提供。通过 Zendesk 送达。\n\n在 2026年4月30日 13:15:44 UTC，HannahHornsby hannahhornsby3@outlook.com 写道：\n不，我仍然需要为我的产品申请退款。我交谈过的每个人都一直在把我转交给其他人，并说我会收到另一个人的电子邮件，但这并没有发生。\n\n获取 Outlook for iOS \n________________________________\n发件人: momcozy \n发送时间: 2026年4月30日 星期四 9:01:11 AM\n收件人: HannahHornsby \n主题: 来自 Momcozy 关于您请求的通知\n\n亲爱的 HannahHornsby，\n\n我们是 Momcozy 的客服团队。\n\n您能告诉我们您提到的问题是否已经解决，或者您是否仍需要我们的协助？如果您没有后续需求，请忽略此邮件，此邮件仅为确保您的问题已得到妥善解决。\n\n如果您报告的情况尚未解决或您仍需我们的帮助，我们希望能尽快收到您的回复。请放心，我们会一直协助您直到一切解决。\n\n这是之前邮件的副本：\n\n通话详情\n拨入电话：+1 (619) 848-0676\n拨至：+1 (931) 629-8366\n通话时间：2026-04-28T15:43:05Z\n拨打人：CT-Matthew\n通话时长：5分15秒\n\n试听录音：https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA9e301d09c39f7505e0e89fedd8b7f357/twilio/recording\n\n祝您度过美好的一天！\nMomcozy 客服团队\n\n此邮件由 Momcozy 提供。通过 Zendesk 送达。\n\n在 2026年4月28日 12:19:28 UTC，Emi support@momcozy.zendesk.com 写道：\n你好，\n\n希望这封邮件时你一切安好。\n\n感谢您的及时回复。请注意，对于通过第三方平台下的订单，我们的系统仅允许我们处理同型号的换货，我们无法为这些购买办理退款。\n\n对于由此带来的任何不便，我们深表歉意。\n您是否希望我们继续为您更换两个电机？请告知我们，我们将很乐意为您提供进一步的帮助。\n\n感谢您的理解。\n\n顺致商祺，\nMomcozy 客服团队\n在 2026年4月28日 00:23:56 UTC，HannahHornsby hannahhornsby3@outlook.com 写道：\n你好 Emi，\n虽然我很感谢你愿意给我寄一个新的电机，但我担心泵的整体寿命。如果可能的话，我请求退回产品并退款。拥有这款产品还不到 5 个月，平均每周只使用 5 次。目前两个泵都无法正常工作，右侧吸力明显减弱，左侧完全不工作。\n\n我的地址是 4733 Brierley Dr, Knoxville TN 37921\n\n产品信息编号为：AIR130300940B0057901404\n\n感谢您在此事上的辛勤工作\nHannah\n\n获取 Outlook for iOS \n在 2026年4月27日 07:16:08 UTC，Emi support@momcozy.zendesk.com 写道：\n你好，\n\n希望这封邮件时你一切安好。\n\n我们完全理解您的顾虑，并对该问题给您的吸乳过程带来的任何干扰表示歉意。\n请提供位于包装盒底部的 UDI（唯一设备标识符）信息。您可以扫描盒子上生产日期和 SN（序列号）旁边的二维码来获取 UDI。如果盒子已丢弃或盒子上没有 UDI 标签，您也可以扫描设备底部的二维码来获取产品的 SN。\n\n收到后，我们可以为您办理一个电机的更换，请填写以下所需信息：\n\n全名：\n州/省：\n城市：\n邮编/邮政编码：\n街道地址：\n电话号码：\n\n请注意，更换的颜色将是随机的，具体取决于当前的库存情况。\n感谢您的配合与耐心。\n\n顺致商祺，\nMomcozy 客服团队\n[VEW01P-1P60L]\n[VEW01P-1P60L]\n[VEW01P-1P60L]",
"translated_agents_notes": "RC | 12/5/25\n\n退款",
"translated_category_label": "CPI::无法开机",
"translated_messages": [
{
"conversation_id": "57877684605977",
"created_at": "2026-05-13T08:23:14Z",
"sender_type": "agent",
"author_name": "RT-B2B-Ruby",
"channel": "web",
"translated_text": "您好，\n \n希望您度过愉快的一天！\n \n您的退款目前正在处理中，预计今天会到达您的账户。请耐心等待。\n \n我们再次表示歉意。\n \n顺致商祺，\nMomcozy 客服团队"
},
{
"conversation_id": "57848432989081",
"created_at": "2026-05-12T11:35:41Z",
"sender_type": "customer",
"author_name": "HannahHornsby",
"channel": "web",
"translated_text": "这是对您之前请求 #1207788 “回复：我们就再次打扰...” 的后续。\n \n你好， \n \n我本应在今天收到退款。但我还没有收到任何款项。请告知是否还需要我提供其他信息。 \n \n\n \n \n谢谢 \n \n \n\n \n \n获取 Outlook for iOS"
}
],
"chinese_reading_text": "【标题】回复：Momcozy 回复：回复：我们就再次打扰您的处理进度向您道歉\n【既有分类】CPI::无法开机\n【产品/渠道】milk pump::Momcozy::Air 1 / Agent\n【客服备注】RC | 12/5/25\n\n退款\n【描述翻译】客户 HannahHornsby 购买的 Air 1 吸乳器（SN: AIR130300940B0057901404）使用不到5个月出现故障（右侧吸力弱，左侧不工作）。虽然该订单来自第三方平台 Target 且通常仅限换货，但客服 Faye 已破例申请到 PayPal 退款。客户于5月12日反馈本应到账的退款尚未收到，询问进度。\n【通话记录】2026-04-28 客服 Matthew 与客户进行了 5分15秒 的通话。\n【最新会话】\n2026-05-12 11:35 (客户): 还没收到退款，是否需要其他资料？\n2026-05-13 08:23 (客服): 退款正在处理，预计今日到账，请耐心等待。",
"translation_notes": [
"原文分类为‘无法开机’，但描述中提到的具体故障是‘吸力减弱’和‘不工作’。",
"保留了所有专有名词、地址、产品序列号及优惠代码 momcozycs17。"
]
}
ticket_raw_json
{
"custom_fields": [
{
"id": 32685292044825,
"value": "b2b__target",
"name": "B2B::Target"
},
{
"id": 33749938239513,
"value": "milk_pump__momcozy__air_1",
"name": "milk pump::Momcozy::Air 1"
},
{
"id": 34029476051481,
"value": "RC | 12/5/25\n\nrefund"
},
{
"id": 34154549939865,
"value": "cpi__unable_to_power_on",
"name": "CPI::Unable to power on"
}
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"custom_status_id": 32358772424217,
"ticket_id": 1251232,
"assignee_id": 37025596491033,
"created": "2026-05-12T11:35:41Z",
"subject": "Re: Momcozy Re: Re: We apologize for bothering you again about your issue",
"support_type": "Agent",
"32685292044825": "B2B::Target",
"33749938239513": "milk pump::Momcozy::Air 1",
"34029476051481": "RC | 12/5/25\n\nrefund",
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"34154710239001": null,
"fields": [
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"id": 34029476051481,
"value": "RC | 12/5/25\n\nrefund"
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}
],
"ticket": {
"id": 1251232,
"subject": "Re: Momcozy Re: Re: We apol...",
"description": "This is a follow-up to your previous request #1207788 \"Re: We apologize for bother...\"\n\nHello,\nI was supposed to receive a refund by today. I have not received anything. Please advise if there is something else you need from me.\n\nThanks\n\nGet Outlook for iOS<https://aka.ms/o0ukef>\n________________________________\nFrom: Flora (momcozy) <support@momcozy.zendesk.com>\nSent: Friday, 01 May 2026 22:22:18\nTo: HannahHornsby <hannahhornsby3@outlook.com>\nSubject: Momcozy Re: Re: We apologize for bothering you again about your issue\n\nHi,\n\nI hope you're having a fantastic day!\n\nThank you for providing your Paypal account details. We've already initiated the refund process, and you should see the amount reflected in your PayPal account within 5-7 business days.\n\nAs a token of appreciation, you can use this exclusive code: momcozycs17, for a 17% discount on purchases made through our official website!\n\nIf you have any other questions or need more help, feel free to get in touch with us anytime.\n\nBest regards,\nMomcozy Customer Support Team\n\n\nPlease note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.\n\nThis email is a service from Momcozy. Delivered by Zendesk<https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification>\n\nOn May 1, 2026 at 11:34:04 AM UTC, HannahHornsby hannahhornsby3@outlook.com wrote:\nHannah Hornsby\n\nhecopeland3@aol.com\n\nGet Outlook for iOS<https://aka.ms/o0ukef>\n________________________________\nFrom: Faye (momcozy) <support@momcozy.zendesk.com>\nSent: Friday, May 1, 2026 1:26:16 AM\nTo: HannahHornsby <hannahhornsby3@outlook.com>\nSubject: Momcozy Re: Re: We apologize for bothering you again about your issue\n\nHello,\n\nI hope this message finds you well.\n\nWe truly understand how important pumping is for you, and we want you to know that we’re here to support you every step of the way.\n\nPlease note that, according to our partnership agreement with Target, we are unable to issue refunds. However, in your case, we have made a special request to our manager to make an exception and give you a refund.\n\nTo proceed with issuing your refund, could you please provide us with your PayPal email address and its associated full name? This will help us ensure that the refund is processed smoothly.\n\nWe appreciate your patience and look forward to resolving this matter for you.\n\nBest regards,\nMomcozy Customer Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk<https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification>\n\nOn April 30, 2026 at 1:15:44 PM UTC, HannahHornsby hannahhornsby3@outlook.com wrote:\nNo I am still needing a refund for my products. Everyone I have spoken to keeps escalating me to someone else and saying I’ll get an email from another person but that has not happened\n\nGet Outlook for iOS<https://aka.ms/o0ukef>\n________________________________\nFrom: momcozy <support@momcozy.zendesk.com>\nSent: Thursday, April 30, 2026 9:01:11 AM\nTo: HannahHornsby <hannahhornsby3@outlook.com>\nSubject: Notify from Momcozy about you request\n\n\nDear HannahHornsby,\n\nWe are the customer support team from Momcozy.\n\nWould you kindly let us know if the issue you mentioned has been sorted out, or if you still need our assistance? If you have no follow-up needs, please ignore this email, as this email is just to ensure that your issue has been properly resolved.\n\nIf the situation you reported has not been resolved or you still need our help, we hope to hear from you soon. Please rest assured, we will help you until everything is resolved.\n\nHere is the copy of the previous email:\n\nCall Details\nCall from: +1 (619) 848-0676\nCall to: +1 (931) 629-8366\nTime of call: 2026-04-28T15:43:05Z\nCalled by: CT-Matthew\nLength of phone call: 5 minutes, 15 seconds\n\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA9e301d09c39f7505e0e89fedd8b7f357/twilio/recording\n\nHave a wonderful day!\nCustomer Support Team from Momcozy\n\nThis email is a service from Momcozy. Delivered by Zendesk<https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification>\n\nOn April 28, 2026 at 12:19:28 PM UTC, Emi support@momcozy.zendesk.com wrote:\nHello,\n\nWe hope this email finds you well.\n\nThank you for your prompt reply. Please note that for orders placed through third-party platforms, our system only allows us to process replacements of the same model, and we are unable to issue refunds for these purchases.\n\nWe sincerely apologize for any inconvenience this may cause.\nWould you like us to proceed with the replacement of TWO MOTORS? Please let us know, and we’ll be happy to assist you further.\n\nThank you for your understanding.\n\nBest regards,\nMomcozy Customer Support Team\nOn April 28, 2026 at 12:23:56 AM UTC, HannahHornsby hannahhornsby3@outlook.com wrote:\nHello Emi,\nWhile I appreciate your willingness to send me one new motor I am concerned about the longevity of the pumps overall. If at all possible I would request to return the product all together for a refund. It has been less than 5 months of owning this one and it is only being used an average of 5 sessions a week. Neither pump is currently working as it should, the right side has lost significant suction and the left is not working at all.\n\nMy address is 4733 Brierley Dr, Knoxville TN 37921\n\nAnd the product information number is: AIR130300940B0057901404\n\nThank you for your hard work on this matter\nHannah\n\nGet Outlook for iOS<https://aka.ms/o0ukef>\nOn April 27, 2026 at 7:16:08 AM UTC, Emi support@momcozy.zendesk.com wrote:\nHello,\n\nI hope this email finds you well.\n\nWe completely understand your concern and apologize for any disruption this issue has caused to your pumping routine.\nKindly provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\nOnce received, we can process a replacement of ONE MOTOR for you, please fill out the required information below:\n\nFull Name:\nState/Province:\nCity:\nZip/Postal Code:\nStreet Address:\nPhone Number:\n\nPlease note that the replacement will be in a random color, depending on current availability.\nThank you for your cooperation and patience.\n\nBest regards,\nMomcozy Customer Support Team\n[VEW01P-1P60L]\n[VEW01P-1P60L]\n[VEW01P-1P60L]",
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"body": "Hello,\n\nWe hope you're having a wonderful day!\n\nYour refund is currently being processed and is expected to arrive in your account today. Please be patient.\n\nWe apologize again.\n\nWarm regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We hope you're having a wonderful day!<br> <br>Your refund is currently being processed and is expected to arrive in your account today. Please be patient.<br> <br>We apologize again.<br> <br>Warm regards,<br>Momcozy Customer Support Team<br></div>",
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"body": "This is a follow-up to your previous request #1207788 \"Re: We apologize for bother...\"\n\nHello,\n\nI was supposed to receive a refund by today. I have not received anything. Please advise if there is something else you need from me.\n\n\n\nThanks\n\n\n\nGet Outlook for iOS",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1207788\" target=\"_blank\" rel=\"ticket\">#1207788</a> \"Re: We apologize for bother...\"</div><div style=\" font-size: 12pt;\">\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\" dir=\"ltr\">\nHello, </div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\" dir=\"ltr\">\nI was supposed to receive a refund by today. I have not received anything. Please advise if there is something else you need from me. </div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\" dir=\"ltr\">\n<br>\n</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\" dir=\"ltr\">\nThanks </div>\n</div>\n<div style=\" font-size: 12pt;\" dir=\"auto\">\n<br>\n</div>\n<div style=\" font-size: 12pt;\">\nGet <a href=\"https://aka.ms/o0ukef\" rel=\"noreferrer\">Outlook for iOS</a></div></div>",
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