质保申请 – M9 吸奶器

Warranty Request – M9 Breast Pump
Ticket 1251217 open high 2026-05-12T11:23:39Z Zendesk
客服备注 / Agents notes 34029476051481
空
Zendesk 既有问题分类 34154549939865
CPI::Parts crack or break
value: cpi__parts_crack_or_break
CPI::配件开裂或断裂
销售渠道 / 来源渠道 32685292044825
Shopify::Official web
value: shopify_official_web
产品型号 / 产品线 33749938239513
milk pump::Momcozy::M9
value: milk.pump_momcozy_m9_mobile.flow_

核心信息

产品字段
milk pump::Momcozy::M9
会话渠道
{"email": 2, "web": 1}
本地 channel
Agent
更新时间
2026-05-13T18:13:37Z
Requester
空
模型
gemini-3-flash-preview

中文整合阅读文本

【标题】质保申请 – M9 吸奶器
【分类】CPI::配件开裂或断裂
【产品/渠道】milk pump::Momcozy::M9 | 渠道: Agent
【客服备注】无
【工单描述】早上好，二月份我收到了订单 JJ1334268 的 M9 吸奶器。我使用它不到一个月（宝宝 4 月 16 日出生）。最近吸奶器部件损坏，据查这是 M9 的常见问题。我已附上照片，请求质保处理。产品持有不足三月，使用不足一月，期待后续更换步骤。
【会话记录】
(2026-05-12 11:23:39) 客户 Ana: 早上好，二月份，我收到了订单 JJ1334268 的 M9 吸奶器。然而，由于我的宝宝是在 4 月 16 日出生的，我使用它的时间还不到一个月。最近，吸奶器的一个部件坏了。在调查后，我发现了一些视频和评论提到这似乎是 M9 型号的一个常见问题。我正附上一些照片作为损坏的证据。您能帮我处理质保索赔吗？该产品在我手中的时间甚至还不到三个月，而且使用时间还不到一个月。我期待收到关于更换损坏部件的后续步骤的信息。感谢您的关注。诚挚的问候，
(2026-05-13 08:39:46) 客服 BL-A2-Pump-Mikaela: 您好，感谢分享体验。很抱歉配件损坏给您带来不便。为分析问题，请提供电机底部的 SN/型号照片以及包装盒底部的 UDI 信息。收到后我们将审查并提供解决方案。
(2026-05-13 18:13:37) 客户 Ana: 谢谢，我正在分享包含您所需信息的照片。我会等待后续步骤。此致

描述与翻译

中文描述

早上好，

二月份，我收到了订单 JJ1334268 的 M9 吸奶器。然而，由于我的宝宝是在 4 月 16 日出生的，我使用它的时间还不到一个月。

最近，吸奶器的一个部件坏了。在调查后，我发现了一些视频和评论提到这似乎是 M9 型号的一个常见问题。我正附上一些照片作为损坏的证据。

您能帮我处理质保索赔吗？该产品在我手中的时间甚至还不到三个月，而且使用时间还不到一个月。

我期待收到关于更换损坏部件的后续步骤的信息。

感谢您的关注。

诚挚的问候，

英文/原始描述

Good morning,

In February, I received my order JJ1334268 for the M9 breast pump. However, I have been using it for less than a month, since my baby was born on April 16.

Recently, one of the pump parts broke. After looking into it, I found several videos and comments mentioning that this seems to be a common issue with the M9 model. I am attaching some photos as evidence of the damage.

Could you please assist me in processing the warranty claim? The product has not even been in my possession for three months, and it has been used for less than one month.

I look forward to hearing about the next steps for the replacement of the damaged parts.

Thank you for your attention.

Best regards,

Conversation 中文翻译

#1 customer 2026-05-13T18:13:37Z email Comment Ana
谢谢，我正在分享包含您所需信息的照片。我会等待后续步骤。
此致
英文原文 / 原始消息 
Thank you, I'm sharing the photos with the information you need. I'll be waiting for the next steps. 
 Regards
#2 agent 2026-05-13T08:39:46Z web Comment BL-A2-Pump-Mikaela
您好，

感谢您抽出时间与我们分享您的体验。我们非常遗憾地得知您的吸奶器配件损坏了，对于由此给您和您的日常生活带来的任何不便，我们深表歉意。

为了更好地分析您遇到的问题，请提供：
电机底部的照片，以便我们获取序列号 (SN) 和型号：
位于包装盒底部的 UDI（唯一设备标识符）信息。

一旦我们收到这些细节，我们的团队将亲自审查您的案例，并确定为您解决此问题的最合适方式。

我们知道这些配件对您的母乳喂养之旅有多么重要，我们希望确保您对我们的产品只有最好的体验。感谢您在此事上对我们的信任——我们致力于为您解决问题。

顺颂商祺，
Momcozy 客户支持团队
英文原文 / 原始消息 
Hello,
 
Thank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.
 
To better analyze the issue you're experiencing, please provide:
A photo of bottom of motor to let us get the SN and model number :
UDI (Unique Device Identifier) information located on the bottom of the box.
 
Once we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.
 
We know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you.
 
Best regards,
Momcozy Customer Support Team
#3 customer 2026-05-12T11:23:39Z email Comment Ana
早上好，二月份，我收到了订单 JJ1334268 的 M9 吸奶器。然而，由于我的宝宝是在 4 月 16 日出生的，我使用它的时间还不到一个月。最近，吸奶器的一个部件坏了。在调查后，我发现了一些视频和评论提到这似乎是 M9 型号的一个常见问题。我正附上一些照片作为损坏的证据。您能帮我处理质保索赔吗？该产品在我手中的时间甚至还不到三个月，而且使用时间还不到一个月。我期待收到关于更换损坏部件的后续步骤的信息。感谢您的关注。诚挚的问候，
英文原文 / 原始消息 
Good morning, In February, I received my order JJ1334268 for the M9 breast pump. However, I have been using it for less than a month, since my baby was born on April 16. Recently, one of the pump parts broke. After looking into it, I found several videos and comments mentioning that this seems to be a common issue with the M9 model. I am attaching some photos as evidence of the damage. Could you please assist me in processing the warranty claim? The product has not even been in my possession for three months, and it has been used for less than one month. I look forward to hearing about the next steps for the replacement of the damaged parts. Thank you for your attention. Best regards,

全部自定义字段

field_id显示名 / 选项名value
32685292044825Shopify::Official webshopify_official_web
33749938239513milk pump::Momcozy::M9milk.pump_momcozy_m9_mobile.flow_
34154549939865CPI::Parts crack or breakcpi__parts_crack_or_break

更多原始信息

提取后的分类输入 JSON 
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      "text": "Thank you, I'm sharing the photos with the information you need. I'll be waiting for the next steps. \n Regards"
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翻译 JSON 
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  "translated_agents_notes": "",
  "translated_category_label": "CPI::配件开裂或断裂",
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      "channel": "email",
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    },
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      "sender_type": "agent",
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      "channel": "web",
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conversation_raw_json 
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      "body": "Thank you, I'm sharing the photos with the information you need. I'll be waiting for the next steps.\n\n\n\n ![image0.jpeg](https://rootglobal.zendesk.com/attachments/token/65RTXOvmgKHQvTI6AocvrVQna/?name=image0.jpeg) ![image1.jpeg](https://rootglobal.zendesk.com/attachments/token/Dnox3JNuzfJUlDKFjHUDIri7k/?name=image1.jpeg) ![image2.jpeg](https://rootglobal.zendesk.com/attachments/token/3hPmEsM8djFVzsSFCbxeaGpsU/?name=image2.jpeg) ![image3.jpeg](https://rootglobal.zendesk.com/attachments/token/oPMJJJDlNjNqzrCLFYp4TtCHw/?name=image3.jpeg) ![image4.jpeg](https://rootglobal.zendesk.com/attachments/token/50mP7IBr6CLBkaceHvYgZUp8C/?name=image4.jpeg)Regards",
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      "body": "Hello,\n\nThank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n\nTo better analyze the issue you're experiencing, please provide:\nA photo of bottom of motor to let us get the SN and model number :\nUDI (Unique Device Identifier) information located on the bottom of the box.\n\nOnce we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.\n\nWe know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you.\n\nBest regards,\nMomcozy Customer Support Team",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br>&nbsp;<br>Thank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.<br>&nbsp;<br>To better analyze the issue you're experiencing, please provide:<br>A photo of bottom of motor to let us get the SN and model number :<br>UDI (Unique Device Identifier) information located on the bottom of the box.<br>&nbsp;<br>Once we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.<br>&nbsp;<br>We know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you.<br>&nbsp;<br>Best regards,<br>Momcozy Customer Support Team<br></div>",
      "plain_body": "Hello,\n&nbsp;\nThank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n&nbsp;\nTo better analyze the issue you're experiencing, please provide:\nA photo of bottom of motor to let us get the SN and model number :\nUDI (Unique Device Identifier) information located on the bottom of the box.\n&nbsp;\nOnce we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.\n&nbsp;\nWe know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you.\n&nbsp;\nBest regards,\nMomcozy Customer Support Team",
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      "body": "Good morning,\n\nIn February, I received my order JJ1334268 for the M9 breast pump. However, I have been using it for less than a month, since my baby was born on April 16.\n\nRecently, one of the pump parts broke. After looking into it, I found several videos and comments mentioning that this seems to be a common issue with the M9 model. I am attaching some photos as evidence of the damage.\n\nCould you please assist me in processing the warranty claim? The product has not even been in my possession for three months, and it has been used for less than one month.\n\nI look forward to hearing about the next steps for the replacement of the damaged parts.\n\nThank you for your attention.\n\nBest regards, ![image0.jpeg](https://rootglobal.zendesk.com/attachments/token/2tQDgOQuJakLZjgDTJKexI95p/?name=image0.jpeg) ![image1.jpeg](https://rootglobal.zendesk.com/attachments/token/qtL4jO6aCDL5kJTABT9p2Ual1/?name=image1.jpeg) ![image2.jpeg](https://rootglobal.zendesk.com/attachments/token/n2ebVuOqBkB9UXnkLKAgZSxg2/?name=image2.jpeg)",
      "html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><p style=\"-webkit-text-size-adjust: auto;\" dir=\"auto\">Good morning,</p><p style=\"-webkit-text-size-adjust: auto;\" dir=\"auto\">In February, I received my order JJ1334268 for the M9 breast pump. However, I have been using it for less than a month, since my baby was born on April 16.</p><p style=\"-webkit-text-size-adjust: auto;\" dir=\"auto\">Recently, one of the pump parts broke. After looking into it, I found several videos and comments mentioning that this seems to be a common issue with the M9 model. I am attaching some photos as evidence of the damage.</p><p style=\"-webkit-text-size-adjust: auto;\" dir=\"auto\">Could you please assist me in processing the warranty claim? The product has not even been in my possession for three months, and it has been used for less than one month.</p><p style=\"-webkit-text-size-adjust: auto;\" dir=\"auto\">I look forward to hearing about the next steps for the replacement of the damaged parts.</p><p style=\"-webkit-text-size-adjust: auto;\" dir=\"auto\">Thank you for your attention.</p><p style=\"-webkit-text-size-adjust: auto;\" dir=\"auto\">Best regards,<img alt=\"image0.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/2tQDgOQuJakLZjgDTJKexI95p/?name=image0.jpeg\"><img alt=\"image1.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/qtL4jO6aCDL5kJTABT9p2Ual1/?name=image1.jpeg\"><img alt=\"image2.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/n2ebVuOqBkB9UXnkLKAgZSxg2/?name=image2.jpeg\"></p><div dir=\"ltr\"></div></div>",
      "plain_body": "Good morning,  In February, I received my order JJ1334268 for the M9 breast pump. However, I have been using it for less than a month, since my baby was born on April 16.  Recently, one of the pump parts broke. After looking into it, I found several videos and comments mentioning that this seems to be a common issue with the M9 model. I am attaching some photos as evidence of the damage.  Could you please assist me in processing the warranty claim? The product has not even been in my possession for three months, and it has been used for less than one month.  I look forward to hearing about the next steps for the replacement of the damaged parts.  Thank you for your attention.  Best regards,",
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