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"subject": "Re: Momcozy Re: m9",
"description": "This is a follow-up to your previous request #1121422 \"m9\"\n\nhi! my suctioning on my m9 cups are not working great, they aren’t suctioning well enough to empty me when pumping. \n\nSent from Yahoo Mail for iPhone",
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"created_at": "2026-05-12T10:16:10Z",
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"text": "Hello,\n \nWe hope this email finds you well.\n \n We know how essential a dependable breast pump is for your breastfeeding journey, and we truly want to help you get this resolved as soon as possible. ❤️ \nIf it is convenient, please send us a VIDEO showing the issue.\n In addition, we've helped other mothers resolve similar concerns through some simple checks. Would you mind trying these steps with me?\n \nIf the motor is working properly, here's how to check the accessories:\n\n✅ Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction. Video: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0 \n\n✅ Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n\n✅ Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n\n✅ Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.\n 📸If the issue persists, we kindly request that you capture photographs of the PARTS with the manufacturer information.\n \nIn addition, please send us the order number of your accessories if your accessories were purchased separately through our official store.\n \nWe take your question very seriously, and your understanding and cooperation are very important to us—thank you for trusting us to make this right.\n \nWish you all the best!\n \nBest regards,\nMomcozy Customer Support Team"
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"text": "This is a follow-up to your previous request #1121422 \"m9\" hi! my suctioning on my m9 cups are not working great, they aren’t suctioning well enough to empty me when pumping. \n\n Sent from Yahoo Mail for iPhone"
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"ticket": {
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"subject": "Re: Momcozy Re: m9",
"description": "This is a follow-up to your previous request #1121422 \"m9\"\n\nhi! my suctioning on my m9 cups are not working great, they aren’t suctioning well enough to empty me when pumping. \n\n\nSent from Yahoo Mail for iPhone",
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"body": "Hello,\n \nWe hope this email finds you well.\n \n We know how essential a dependable breast pump is for your breastfeeding journey, and we truly want to help you get this resolved as soon as possible. ❤️ \nIf it is convenient, please send us a VIDEO showing the issue.\n In addition, we've helped other mothers resolve similar concerns through some simple checks. Would you mind trying these steps with me?\n \nIf the motor is working properly, here's how to check the accessories:\n\n✅ Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction. Video: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0 \n\n✅ Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n\n✅ Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n\n✅ Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.\n 📸If the issue persists, we kindly request that you capture photographs of the PARTS with the manufacturer information.\n \nIn addition, please send us the order number of your accessories if your accessories were purchased separately through our official store.\n \nWe take your question very seriously, and your understanding and cooperation are very important to us—thank you for trusting us to make this right.\n \nWish you all the best!\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hello,\n\nWe hope this email finds you well.\n\n\n#### We know how essential a dependable breast pump is for your breastfeeding journey, and we truly want to help you get this resolved as soon as possible. ❤️\n\n**If it is convenient, please send us a VIDEO showing the issue.**\n\n* * *\n**In addition, we've helped other mothers resolve similar concerns through some simple checks. Would you mind trying these steps with me?**\n\nIf the motor is working properly, here's how to check the accessories:\n\n✅ Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction. Video: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\n\n✅ Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n\n✅ Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n\n✅ Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.\n\n* * *\n📸If the issue persists, we kindly request that you **capture photographs of the PARTS with the manufacturer information.**\n\n**In addition, please send us the order number of your accessories if your accessories were purchased separately through our official store.**\n\nWe take your question very seriously, and your understanding and cooperation are very important to us—thank you for trusting us to make this right.\n\nWish you all the best!\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We hope this email finds you well.<br> <br><h4 dir=\"auto\">We know how essential a dependable breast pump is for your breastfeeding journey, and we truly want to help you get this resolved as soon as possible. ❤️</h4> <br><span style=\"color: #B65518;\"><strong>If it is convenient, please send us a VIDEO showing the issue.</strong></span><br><hr><span style=\"background-color: #F5D5D8;\"><strong>In addition, we've helped other mothers resolve similar concerns through some simple checks. Would you mind trying these steps with me?</strong></span><br> <br>If the motor is working properly, here's how to check the accessories:<br><br>✅ Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction. Video: <a rel=\"noopener noreferrer\" href=\"https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\">https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0</a> <br><br>✅ Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.<br><br>✅ Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.<br><br>✅ Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.<br><hr>📸If the issue persists, we kindly request that you<span style=\"background-color: #D11DB5; color: #2F3941;\"> </span><span style=\"background-color: rgb(209,29,181); color: rgb(47,57,65);\"><strong>capture photographs of the PARTS with the manufacturer information.</strong></span><br> <br><span style=\"background-color: rgb(209,29,181); color: rgb(47,57,65);\"><strong>In addition, please send us the order number of your accessories if your accessories were purchased separately through our official store.</strong></span><br> <br>We take your question very seriously, and your understanding and cooperation are very important to us—thank you for trusting us to make this right.<br> <br>Wish you all the best!<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nWe hope this email finds you well.\n \n We know how essential a dependable breast pump is for your breastfeeding journey, and we truly want to help you get this resolved as soon as possible. ❤️ \nIf it is convenient, please send us a VIDEO showing the issue.\n In addition, we've helped other mothers resolve similar concerns through some simple checks. Would you mind trying these steps with me?\n \nIf the motor is working properly, here's how to check the accessories:\n\n✅ Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction. Video: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0 \n\n✅ Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n\n✅ Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n\n✅ Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.\n 📸If the issue persists, we kindly request that you capture photographs of the PARTS with the manufacturer information.\n \nIn addition, please send us the order number of your accessories if your accessories were purchased separately through our official store.\n \nWe take your question very seriously, and your understanding and cooperation are very important to us—thank you for trusting us to make this right.\n \nWish you all the best!\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "This is a follow-up to your previous request #1121422 \"m9\"\nhi! my suctioning on my m9 cups are not working great, they aren’t suctioning well enough to empty me when pumping.\n\n\n\nSent from Yahoo Mail for iPhone",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1121422\" target=\"_blank\" rel=\"ticket\">#1121422</a> \"m9\"</div>hi! my suctioning on my m9 cups are not working great, they aren’t suctioning well enough to empty me when pumping. <br><br><br><div><a style=\"font-size: 12px;\" href=\"https://mail.onelink.me/107872968?pid=nativeplacement&c=Global_Acquisition_YMktg_315_Internal_EmailSignature&af_sub1=Acquisition&af_sub2=Global_YMktg&af_sub3=&af_sub4=100000604&af_sub5=EmailSignature__Static_&af_ios_store_cpp=9d3a686e-218d-4849-8298-b480188dc8ac&af_android_url=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.yahoo.mobile.client.android.mail%26listing%3Demail_signature\" rel=\"noreferrer\">Sent from Yahoo Mail for iPhone</a><br></div><br></div>",
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