更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1251111",
"subject": "We'd love your feedback on your Momcozy experience",
"description": "Dear Customer,\n\nHope you're doing well. 💛\n\nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n\nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n\nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n\nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n\nWishing you and your family all the best. 🧡\n\nBest regards,\nMomcozy Customer Support Team",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T10:23:59Z",
"updated_at": "2026-05-12T10:23:59Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "1 pump not working properly no suction\nRC 10/8/25",
"agents_notes": "1 pump not working properly no suction\nRC 10/8/25",
"category_field_id": "34154549939865",
"category_name": "Report::Trustpilot review",
"category_value": "report__trustpilot_review_",
"category_zh": "Trustpilot 评价"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57846420378393",
"type": "Comment",
"created_at": "2026-05-12T10:23:59Z",
"author_id": "51096508495257",
"author_name": "RT-Kay",
"author_role": "admin",
"sender_type": "unknown",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Customer,\n \nHope you're doing well. 💛\n \nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n \nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n \nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n \nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n \nWishing you and your family all the best. 🧡\n \nBest regards,\nMomcozy Customer Support Team"
}
]
}
翻译 JSON
{
"translated_subject": "我们很乐意听取您对 Momcozy 体验的反馈",
"translated_description": "亲爱的顾客，\n\n希望您一切都好。💛\n\n既然您已经使用了一段时间 Momcozy 产品，我们非常希望听到您的使用体验。\n\n您的反馈——无论是正面的还是建设性的——不仅能帮助我们改进，还能帮助其他父母做出明智的决定。\n\n如果您想分享您的想法，可以在这里留下评价：\n👉 Trustpilot 评价页面\n\n如果有什么不符合您预期的地方，请随时回复这封邮件。我们的支持团队始终乐于提供帮助。\n\n祝您和您的家人一切顺利。🧡\n\n诚挚的问候，\nMomcozy 客服团队",
"translated_agents_notes": "1 个泵无法正常工作，没有吸力\nRC 10/8/25",
"translated_category_label": "Trustpilot 评价",
"translated_messages": [
{
"conversation_id": "57846420378393",
"created_at": "2026-05-12T10:23:59Z",
"sender_type": "unknown",
"author_name": "RT-Kay",
"channel": "web",
"translated_text": "亲爱的顾客，\n \n希望您一切都好。💛\n \n既然您已经使用了一段时间 Momcozy 产品，我们非常希望听到您的使用体验。\n \n您的反馈——无论是正面的还是建设性的——不仅能帮助我们改进，还能帮助其他父母做出明智的决定。\n \n如果您想分享您的想法，可以在这里留下评价：\n👉 Trustpilot 评价页面\n \n如果有什么不符合您预期的地方，请随时回复这封邮件。我们的支持团队始终乐于提供帮助。\n \n祝您和您的家人一切顺利。🧡\n \n诚挚的问候，\nMomcozy 客服团队"
}
],
"chinese_reading_text": "【标题】我们很乐意听取您对 Momcozy 体验的反馈\n【既有分类】Trustpilot 评价\n【产品/渠道】产品型号：milk pump::Momcozy::M9 | 渠道：Agent (Web)\n【客服备注】1 个泵无法正常工作，没有吸力；RC 10/8/25\n【工单描述】亲爱的顾客，希望您一切都好。💛 既然您已经使用了一段时间 Momcozy 产品，我们非常希望听到您的使用体验。您的反馈（无论是正面还是建议性）不仅帮助我们改进，也能帮助其他父母。如需评价请点击：👉 Trustpilot Review Page。若有任何不满意，请随时回复邮件，我们的团队会提供帮助。祝全家安好。🧡 Momcozy 客服团队\n【会话记录】\n[2026-05-12 10:23:59] (admin) RT-Kay: 亲爱的顾客，希望您一切都好。💛 我们非常希望听到您的 Momcozy 产品使用体验。您的反馈能帮助我们及其他父母。评价请至：Trustpilot Review Page。如有不满请回复本邮件。祝好。Momcozy 客服团队",
"translation_notes": [
"RC 10/8/25 推测为客服备注的缩写签名与日期，予以保留",
"Trustpilot Review Page 保留原文链接指向，未进行硬翻译",
"原文 description 与 message[0] 内容完全一致"
]
}
ticket_raw_json
{
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"value": "b2b__aeroflow_breastpumps",
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{
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"created": "2026-05-12T10:23:59Z",
"subject": "We'd love your feedback on your Momcozy experience",
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"value": "1 pump not working properly no suction\nRC 10/8/25"
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{
"id": 34154549939865,
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}
],
"ticket": {
"id": 1251111,
"subject": "We'd love your feedback on ...",
"description": "Dear Customer,\n\nHope you're doing well. 💛\n\nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n\nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n\nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n\nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n\nWishing you and your family all the best. 🧡\n\nBest regards,\nMomcozy Customer Support Team",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1251111.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57846420378393,
"body": "Dear Customer,\n \nHope you're doing well. 💛\n \nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n \nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n \nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n \nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n \nWishing you and your family all the best. 🧡\n \nBest regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-12T10:23:59Z",
"author_id": 51096508495257,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57846420378393,
"type": "Comment",
"author_id": 51096508495257,
"body": "Dear Customer,\n\nHope you're doing well. 💛\n\nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n\nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n\nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n\nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n\nWishing you and your family all the best. 🧡\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Customer,<br> <br>Hope you're doing well. 💛<br> <br>Now that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.<br> <br>Your feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.<br> <br>If you’d like to share your thoughts, you can leave a review here:<br>👉 <a rel=\"noopener noreferrer\" href=\"https://www.trustpilot.com/evaluate/momcozy.com?utm_source=chatgpt.com\">Trustpilot Review Page</a><br> <br>And if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.<br> <br>Wishing you and your family all the best. 🧡<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Customer,\n \nHope you're doing well. 💛\n \nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n \nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n \nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n \nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n \nWishing you and your family all the best. 🧡\n \nBest regards,\nMomcozy Customer Support Team",
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"via": {
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"source": {
"to": {
"address": "manalomella@gmail.com",
"name": "Caller +1 (816) 446-6928"
},
"from": {
"ticket_id": 1158907,
"subject": "Call with Caller +1 (816) 446-6928",
"channel": "voice"
},
"rel": "follow_up"
}
},
"created_at": "2026-05-12T10:23:59Z",
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"name": "RT-Kay",
"email": "kay.huang@rootglobal.net",
"created_at": "2025-09-29T02:05:36Z",
"updated_at": "2026-05-14T01:27:13Z",
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