更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1251008",
"subject": "We'd love your feedback on your Momcozy experience",
"description": "Dear Customer,\n\nHope you're doing well. 💛\n\nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n\nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n\nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n\nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n\nWishing you and your family all the best. 🧡\n\nBest regards,\nMomcozy Customer Support Team",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T09:57:40Z",
"updated_at": "2026-05-12T09:57:40Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "1 not turn back on\n10/30/2025",
"agents_notes": "1 not turn back on\n10/30/2025",
"category_field_id": "34154549939865",
"category_name": "Report::Trustpilot review",
"category_value": "report__trustpilot_review_",
"category_zh": "Trustpilot 评价"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57845571969689",
"type": "Comment",
"created_at": "2026-05-12T09:57:40Z",
"author_id": "51096508495257",
"author_name": "RT-Kay",
"author_role": "admin",
"sender_type": "unknown",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Customer,\n \nHope you're doing well. 💛\n \nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n \nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n \nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n \nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n \nWishing you and your family all the best. 🧡\n \nBest regards,\nMomcozy Customer Support Team"
}
]
}
翻译 JSON
{
"translated_subject": "我们希望能听到您对 Momcozy 使用体验的反馈",
"translated_description": "亲爱的客户，\n\n希望您一切都好。💛\n\n现在您已经使用了一段时间 Momcozy 产品，我们非常希望听到您的使用体验。\n\n您的反馈——无论是正面的还是建设性的——不仅能帮助我们改进，还能帮助其他父母做出明智的决定。\n\n如果您愿意分享您的想法，可以在这里留下评价：\n👉 Trustpilot Review Page\n\n如果有什么不符合您预期的地方，请随时回复这封邮件。我们的支持团队随时乐意为您提供帮助。\n\n祝您和您的家人一切顺利。🧡\n\n最好的问候，\nMomcozy 客服团队",
"translated_agents_notes": "1台无法重新开启\n2025/10/30",
"translated_category_label": "Trustpilot 评价",
"translated_messages": [
{
"conversation_id": "57845571969689",
"created_at": "2026-05-12T09:57:40Z",
"sender_type": "unknown",
"author_name": "RT-Kay",
"channel": "web",
"translated_text": "亲爱的客户，\n \n希望您一切都好。💛\n \n现在您已经使用了一段时间 Momcozy 产品，我们非常希望听到您的使用体验。\n \n您的反馈——无论是正面的还是建设性的——不仅能帮助我们改进，还能帮助其他父母做出明智的决定。\n \n如果您愿意分享您的想法，可以在这里留下评价：\n👉 Trustpilot Review Page\n \n如果有什么不符合您预期的地方，请随时回复这封邮件。我们的支持团队随时乐意为您提供帮助。\n \n祝您和您的家人一切顺利。🧡\n \n最好的问候，\nMomcozy 客服团队"
}
],
"chinese_reading_text": "【标题】我们希望能听到您对 Momcozy 使用体验的反馈\n【既有分类】Trustpilot 评价\n【产品/渠道】吸奶器 (milk pump)::Momcozy::M9 / 客服渠道 (web)\n【客服备注】1台无法重新开启 2025/10/30\n【描述】亲爱的客户，希望您一切都好。💛 现在您已经使用了一段时间 Momcozy 产品，我们非常希望听到您的使用体验。您的反馈——无论是正面的还是建设性的——不仅能帮助我们改进，还能帮助其他父母做出明智的决定。如果您愿意分享您的想法，可以在这里留下评价：👉 Trustpilot Review Page。如果有什么不符合您预期的地方，请随时回复这封邮件。我们的支持团队随时乐意为您提供帮助。祝您和您的家人一切顺利。🧡 最好的问候，Momcozy 客服团队\n【会话翻译】\n(2026-05-12 09:57:40) RT-Kay: 亲爱的客户，希望您一切都好。💛 现在您已经使用了一段时间 Momcozy 产品，我们非常希望听到您的使用体验。您的反馈——无论是正面的还是建设性的——不仅能帮助我们改进，还能帮助其他父母做出明智的决定。如果您愿意分享您的想法，可以在这里留下评价：👉 Trustpilot Review Page。如果有什么不符合您预期的地方，请随时回复这封邮件。我们的支持团队随时乐意为您提供帮助。祝您和您的家人一切顺利。🧡 最好的问候，Momcozy 客服团队",
"translation_notes": [
"Agents notes 中的 'not turn back on' 译为 '无法重新开启'。",
"Trustpilot Review Page 为专有名词及链接占位符，予以保留。"
]
}
ticket_raw_json
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"ticket": {
"id": 1251008,
"subject": "We'd love your feedback on ...",
"description": "Dear Customer,\n\nHope you're doing well. 💛\n\nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n\nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n\nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n\nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n\nWishing you and your family all the best. 🧡\n\nBest regards,\nMomcozy Customer Support Team",
"is_group_public": true,
"status": "pending",
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"url": "https://rootglobal.zendesk.com/api/v2/tickets/1251008.json",
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"body": "Dear Customer,\n \nHope you're doing well. 💛\n \nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n \nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n \nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n \nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n \nWishing you and your family all the best. 🧡\n \nBest regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-12T09:57:40Z",
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conversation_raw_json
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"body": "Dear Customer,\n\nHope you're doing well. 💛\n\nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n\nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n\nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n\nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n\nWishing you and your family all the best. 🧡\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Customer,<br> <br>Hope you're doing well. 💛<br> <br>Now that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.<br> <br>Your feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.<br> <br>If you’d like to share your thoughts, you can leave a review here:<br>👉 <a rel=\"noopener noreferrer\" href=\"https://www.trustpilot.com/evaluate/momcozy.com?utm_source=chatgpt.com\">Trustpilot Review Page</a><br> <br>And if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.<br> <br>Wishing you and your family all the best. 🧡<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
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"via": {
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"to": {
"address": "msbwill87@icloud.com",
"name": "Brittney Williams"
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"subject": "Defective Pump",
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