更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1250981",
"subject": "We'd love your feedback on your Momcozy experience",
"description": "Dear Customer,\n\nHope you're doing well. 💛\n\nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n\nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n\nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n\nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n\nWishing you and your family all the best. 🧡\n\nBest regards,\nMomcozy Customer Support Team",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T09:43:30Z",
"updated_at": "2026-05-12T09:43:30Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "1 pump / unable to turn on\n 11/13/25",
"agents_notes": "1 pump / unable to turn on\n 11/13/25",
"category_field_id": "34154549939865",
"category_name": "Report::Trustpilot review",
"category_value": "report__trustpilot_review_",
"category_zh": "Trustpilot 评价"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57845105793689",
"type": "Comment",
"created_at": "2026-05-12T09:43:30Z",
"author_id": "51096508495257",
"author_name": "RT-Kay",
"author_role": "admin",
"sender_type": "unknown",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Customer,\n \nHope you're doing well. 💛\n \nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n \nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n \nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n \nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n \nWishing you and your family all the best. 🧡\n \nBest regards,\nMomcozy Customer Support Team"
}
]
}
翻译 JSON
{
"translated_subject": "我们很想听听您对 Momcozy 的使用反馈",
"translated_description": "亲爱的客户，\n\n希望您一切都好。 💛\n\n既然您已经使用了一段时间 Momcozy 的产品，我们非常希望听听您的使用体验。\n\n您的反馈——无论是正面的还是建设性的——不仅能帮助我们改进，也能帮助其他家长做出明智的决定。\n\n如果您想分享您的想法，可以在这里留下评价：\n👉 Trustpilot Review Page\n\n如果有任何不符合您预期的地方，请随时回复这封邮件。我们的支持团队随时乐意提供帮助。\n\n祝您和您的家人一切顺利。 🧡\n\n顺颂商祺，\nMomcozy 客服团队",
"translated_agents_notes": "1个吸奶器 / 无法开机\n 11/13/25",
"translated_category_label": "Trustpilot 评价",
"translated_messages": [
{
"conversation_id": "57845105793689",
"created_at": "2026-05-12T09:43:30Z",
"sender_type": "unknown",
"author_name": "RT-Kay",
"channel": "web",
"translated_text": "亲爱的客户，\n \n希望您一切都好。 💛\n \n既然您已经使用了一段时间 Momcozy 的产品，我们非常希望听听您的使用体验。\n \n您的反馈——无论是正面的还是建设性的——不仅能帮助我们改进，也能帮助其他家长做出明智的决定。\n \n如果您想分享您的想法，可以在这里留下评价：\n👉 Trustpilot Review Page\n \n如果有任何不符合您预期的地方，请随时回复这封邮件。我们的支持团队随时乐意提供帮助。\n \n祝您和您的家人一切顺利。 🧡\n \n顺颂商祺，\nMomcozy 客服团队"
}
],
"chinese_reading_text": "【标题】：我们很想听听您对 Momcozy 的使用反馈\n【既有分类】：Trustpilot 评价\n【产品/渠道】：milk pump::Momcozy::M9 (渠道: Agent / web)\n【客服备注】：1个吸奶器 / 无法开机\n 11/13/25\n【描述】：亲爱的客户，希望您一切都好。💛 既然您已经使用了一段时间 Momcozy 的产品，我们非常希望听听您的使用体验。您的反馈——无论是正面的还是建设性的——不仅能帮助我们改进，也能帮助其他家长做出明智的决定。如果您想分享您的想法，可以在这里留下评价：👉 Trustpilot Review Page。如果有任何不符合您预期的地方，请随时回复这封邮件。我们的支持团队随时乐意提供帮助。祝您和您的家人一切顺利。🧡 顺颂商祺，Momcozy 客服团队\n【会话详情】：\n[2026-05-12T09:43:30Z] RT-Kay (admin): 亲爱的客户，希望您一切都好。 💛 既然您已经使用了一段时间 Momcozy 的产品，我们非常希望听听您的使用体验。您的反馈——无论是正面的还是建设性的——不仅能帮助我们改进，也能帮助其他家长做出明智的决定。如果您想分享您的想法，可以在这里留下评价：👉 Trustpilot Review Page。如果有任何不符合您预期的地方，请随时回复这封邮件。我们的支持团队随时乐意提供帮助。祝您和您的家人一切顺利。 🧡 顺颂商祺，Momcozy 客服团队",
"translation_notes": [
"原文中的 '1 pump' 根据上下文语境翻译为 '1个吸奶器'。",
"保留了原文中的表情符号和链接占位符。"
]
}
ticket_raw_json
{
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"value": "b2b__aeroflow_breastpumps",
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{
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}
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"created": "2026-05-12T09:43:30Z",
"subject": "We'd love your feedback on your Momcozy experience",
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"name": "milk pump::Momcozy::M9"
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{
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{
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"ticket": {
"id": 1250981,
"subject": "We'd love your feedback on ...",
"description": "Dear Customer,\n\nHope you're doing well. 💛\n\nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n\nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n\nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n\nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n\nWishing you and your family all the best. 🧡\n\nBest regards,\nMomcozy Customer Support Team",
"is_group_public": true,
"status": "pending",
"type": "incident",
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"url": "https://rootglobal.zendesk.com/api/v2/tickets/1250981.json",
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"brand_id": 32404259465241,
"last_comment": {
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"body": "Dear Customer,\n \nHope you're doing well. 💛\n \nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n \nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n \nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n \nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n \nWishing you and your family all the best. 🧡\n \nBest regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-12T09:43:30Z",
"author_id": 51096508495257,
"public": true
}
}
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conversation_raw_json
{
"conversations": [
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"id": 57845105793689,
"type": "Comment",
"author_id": 51096508495257,
"body": "Dear Customer,\n\nHope you're doing well. 💛\n\nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n\nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n\nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n\nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n\nWishing you and your family all the best. 🧡\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Customer,<br> <br>Hope you're doing well. 💛<br> <br>Now that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.<br> <br>Your feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.<br> <br>If you’d like to share your thoughts, you can leave a review here:<br>👉 <a rel=\"noopener noreferrer\" href=\"https://www.trustpilot.com/evaluate/momcozy.com?utm_source=chatgpt.com\">Trustpilot Review Page</a><br> <br>And if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.<br> <br>Wishing you and your family all the best. 🧡<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Customer,\n \nHope you're doing well. 💛\n \nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n \nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n \nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n \nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n \nWishing you and your family all the best. 🧡\n \nBest regards,\nMomcozy Customer Support Team",
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"via": {
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"source": {
"to": {
"address": "emilyjbyers@gmail.com",
"name": "Emily"
},
"from": {
"ticket_id": 1161267,
"subject": "Call with Caller +1 (541) 554-2255",
"channel": "voice"
},
"rel": "follow_up"
}
},
"created_at": "2026-05-12T09:43:30Z",
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"name": "RT-Kay",
"email": "kay.huang@rootglobal.net",
"created_at": "2025-09-29T02:05:36Z",
"updated_at": "2026-05-14T01:27:13Z",
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