更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1251009",
"subject": "We'd love your feedback on your Momcozy experience",
"description": "Dear Customer,\n\nHope you're doing well. 💛\n\nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n\nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n\nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n\nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n\nWishing you and your family all the best. 🧡\n\nBest regards,\nMomcozy Customer Support Team",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T09:58:21Z",
"updated_at": "2026-05-12T09:58:21Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "-1 NOV 18,2025",
"agents_notes": "-1 NOV 18,2025",
"category_field_id": "34154549939865",
"category_name": "Report::Trustpilot review",
"category_value": "report__trustpilot_review_",
"category_zh": "Trustpilot 评价"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57845600559769",
"type": "Comment",
"created_at": "2026-05-12T09:58:21Z",
"author_id": "51096508495257",
"author_name": "RT-Kay",
"author_role": "admin",
"sender_type": "unknown",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Customer,\n \nHope you're doing well. 💛\n \nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n \nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n \nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n \nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n \nWishing you and your family all the best. 🧡\n \nBest regards,\nMomcozy Customer Support Team"
}
]
}
翻译 JSON
{
"translated_subject": "我们期待您对 Momcozy 使用体验的反馈",
"translated_description": "亲爱的顾客，\n\n希望您近况良好。💛\n\n既然您已经使用 Momcozy 产品一段时间了，我们非常期待听到您的使用体验。\n\n您的反馈——无论是好评还是建设性意见——不仅能帮助我们改进，还能帮助其他家长做出明智的选择。\n\n如果您愿意分享您的想法，可以在这里留下评价：\n👉 Trustpilot Review Page\n\n如果产品有任何未达到您预期的地方，请随时回复此邮件。我们的支持团队随时乐意为您提供帮助。\n\n祝您和您的家人一切顺利。🧡\n\n顺颂商祺，\nMomcozy 客服团队",
"translated_agents_notes": "-1 2025年11月18日",
"translated_category_label": "报告::Trustpilot 评价",
"translated_messages": [
{
"conversation_id": "57845600559769",
"created_at": "2026-05-12T09:58:21Z",
"sender_type": "unknown",
"author_name": "RT-Kay",
"channel": "web",
"translated_text": "亲爱的顾客，\n \n希望您近况良好。💛\n \n既然您已经使用 Momcozy 产品一段时间了，我们非常期待听到您的使用体验。\n \n您的反馈——无论是好评还是建设性意见——不仅能帮助我们改进，还能帮助其他家长做出明智的选择。\n \n如果您愿意分享您的想法，可以在这里留下评价：\n👉 Trustpilot Review Page\n \n如果产品有任何未达到您预期的地方，请随时回复此邮件。我们的支持团队随时乐意为您提供帮助。\n \n祝您和您的家人一切顺利。🧡\n \n顺颂商祺，\nMomcozy 客服团队"
}
],
"chinese_reading_text": "【标题】我们期待您对 Momcozy 使用体验的反馈\n【既有分类】报告::Trustpilot 评价\n【产品型号】milk pump::Momcozy::M9\n【渠道】Agent (web)\n【客服备注】-1 2025年11月18日\n【描述翻译】亲爱的顾客，希望您近况良好。既然您已经使用 Momcozy 产品一段时间了，我们非常期待听到您的使用体验。您的反馈不仅能帮助我们改进，还能帮助其他家长。如果您愿意分享，请访问 Trustpilot Review Page；如有不满，请回复此邮件。祝好。\n【会话详情】\n[2026-05-12 09:58:21] Admin (RT-Kay): 亲爱的顾客，希望您近况良好。既然您已经使用 Momcozy 产品一段时间了，我们非常期待听到您的使用体验。您的反馈——无论是好评还是建设性意见——不仅能帮助我们改进，还能帮助其他家长做出明智的选择。如果您愿意分享您的想法，可以在这里留下评价：👉 Trustpilot Review Page。如果产品有任何未达到您预期的地方，请随时回复此邮件。我们的支持团队随时乐意为您提供帮助。祝您和您的家人一切顺利。顺颂商祺，Momcozy 客服团队",
"translation_notes": [
"原文为标准的售后评价邀请模板",
"Trustpilot Review Page 为专有名词链接，按要求保留原文"
]
}
ticket_raw_json
{
"custom_fields": [
{
"id": 32685292044825,
"value": "b2b__target",
"name": "B2B::Target"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34029476051481,
"value": "-1 NOV 18,2025"
},
{
"id": 34154549939865,
"value": "report__trustpilot_review_",
"name": "Report::Trustpilot review"
}
],
"custom_status_id": 32358772424217,
"ticket_id": 1251009,
"assignee_id": 51096508495257,
"created": "2026-05-12T09:58:21Z",
"subject": "We'd love your feedback on your Momcozy experience",
"support_type": "Agent",
"32685292044825": "B2B::Target",
"33749938239513": "milk pump::Momcozy::M9",
"34029476051481": "-1 NOV 18,2025",
"34154549939865": "Report::Trustpilot review",
"34154710239001": null,
"fields": [
{
"id": 32685292044825,
"value": "b2b__target",
"name": "B2B::Target"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34029476051481,
"value": "-1 NOV 18,2025"
},
{
"id": 34154549939865,
"value": "report__trustpilot_review_",
"name": "Report::Trustpilot review"
}
],
"ticket": {
"id": 1251009,
"subject": "We'd love your feedback on ...",
"description": "Dear Customer,\n\nHope you're doing well. 💛\n\nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n\nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n\nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n\nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n\nWishing you and your family all the best. 🧡\n\nBest regards,\nMomcozy Customer Support Team",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1251009.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57845600559769,
"body": "Dear Customer,\n \nHope you're doing well. 💛\n \nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n \nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n \nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n \nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n \nWishing you and your family all the best. 🧡\n \nBest regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-12T09:58:21Z",
"author_id": 51096508495257,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57845600559769,
"type": "Comment",
"author_id": 51096508495257,
"body": "Dear Customer,\n\nHope you're doing well. 💛\n\nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n\nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n\nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n\nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n\nWishing you and your family all the best. 🧡\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Customer,<br> <br>Hope you're doing well. 💛<br> <br>Now that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.<br> <br>Your feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.<br> <br>If you’d like to share your thoughts, you can leave a review here:<br>👉 <a rel=\"noopener noreferrer\" href=\"https://www.trustpilot.com/evaluate/momcozy.com?utm_source=chatgpt.com\">Trustpilot Review Page</a><br> <br>And if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.<br> <br>Wishing you and your family all the best. 🧡<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Customer,\n \nHope you're doing well. 💛\n \nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n \nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n \nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n \nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n \nWishing you and your family all the best. 🧡\n \nBest regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57845600559641,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"to": {
"address": "tracyncarey22@gmail.com",
"name": "Tracy"
},
"from": {
"ticket_id": 1164844,
"subject": "One pump stopped working",
"channel": "email"
},
"rel": "follow_up"
}
},
"created_at": "2026-05-12T09:58:21Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/createTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Hong Kong",
"latitude": 22.2578,
"longitude": 114.1657
},
"custom": {}
}
}
],
"users": [
{
"id": 51096508495257,
"url": "https://rootglobal.zendesk.com/api/v2/users/51096508495257.json",
"name": "RT-Kay",
"email": "kay.huang@rootglobal.net",
"created_at": "2025-09-29T02:05:36Z",
"updated_at": "2026-05-14T01:27:13Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "admin",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Kay",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-14T01:27:07Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 4,
"custom_role_id": 32358772232473,
"is_billing_admin": false,
"moderator": true,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 57144527547673,
"report_csv": true,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
}
],
"next_page": null,
"previous_page": null,
"count": 1
}