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"subject": "Leaking M9 breast pumps",
"description": "Order # 111-8845622-8782633\nThese pumps both started leaking when they are pumping. I have looked them over for any damage and can not find any. I have replaced the duckbill valves and that did not fix them either. We have tried all the tips on your website so it’s not a technique issue, the pumps are defective. They did not do this until today.\nimage0.jpeg\nimage1.png\nimage2.jpeg",
"status": "solved",
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"created_at": "2026-05-12T08:44:02Z",
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"text": "Hello,\n \nThanks for the update. We’re sorry about the issue with your item — we know how important this is for you.\n \nYour replacement is already processed. The processing time is within 1–2 business days and the delivery from the ship date is within 3–7 business days. If it doesn’t arrive within the timeframe, let us know and we’ll be happy to send you the tracking information. Thanks for your patience and for letting us make this right.\n \nNo need to reply if your issue has been resolved, but if you have any additional questions or concerns, feel free to contact us — we’re always here to help!\n \nKind regards,\nMomcozy Customer Support Team"
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"text": "I will need replacements for them both please. \n Wyatt King 233 S Newport Ave Rogersville, Missouri, USA, 65742 417-598-3269"
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"text": "Order # 111-8845622-8782633\n\nThese pumps both started leaking when they are pumping. I have looked them over for any damage and can not find any. I have replaced the duckbill valves and that did not fix them either. We have tried all the tips on your website so it’s not a technique issue, the pumps are defective. They did not do this until today.\n\nimage0.jpeg\n\nimage1.png\n\nimage2.jpeg"
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"body": "Hello,\n\nThank you for letting us know about the leakage issue you've encountered. We sincerely apologize for the inconvenience and worry this may have caused. We're here to help you troubleshoot this step by step.\n\nTo better analyze the issue you're experiencing, please provide:\nA photo of bottom of motor to let us get the SN and model number :\nUDI (Unique Device Identifier) information located on the bottom of the box.\n\nTo ensure your breast pump operates efficiently and helps prevent leakage, we generally recommend replacing wearable parts like valves, ducts, and bottles every 1 to 3 months, depending on usage. Here are some helpful tips that many moms find useful for common leakage situations:\n\nFor Leaks from Flange edge:\n• Please ensure all parts are properly connected according to our tutorial video;\n• Gently inspect the accessories for any visible damage; Replacing pump parts every 1-3 months, or when you see any wear， which would prevent the leakage;\n• Friendly reminder: To preserve the parts, please avoid long-time heat sterilization, dishwashers, or microwaves.\n\nFor Flange Hole Leaks:\n• Try to maintain a comfortable, steady position while pumping; When removing the pump, try doing so at a 45-degree angle forward ;\n• For optimal performance, we recommend not exceeding 120ml per session;\n• Wearing a supportive bra can help maintain a secure seal.\n\nWe truly hope these suggestions help resolve the issue. If you still need a replacement, we'll just need your shipping details to get it sent out:\nFull Name:\nStreet Address:\nCity, State, Country, Zipcode:\nContact Number:\n\nWe're always here to support you and your breastfeeding journey.\n\nKind regards,\nMomcozy Customer Support Team 💛",
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