提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1250865",
"subject": "Re: Important Reminder: Firmware Update Confirmation Required for BM04 Devices",
"description": "Hello,\n\nWhether you have received the firmware upgrade kit we previously sent\n\nYes\n\nWhether you have already completed the firmware update process\n\nYes\n\nIf the update has been completed, whether it was successful\n\nYes\n\nAfter the update, how your device is performing (e.g. stability, connectivity, audio/video performance, etc.)\n\nNormally, no issues.",
"status": "solved",
"priority": "normal",
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"created_at": "2026-05-12T08:49:18Z",
"updated_at": "2026-05-13T16:29:29Z"
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"category_name": "EPI::RD-BBM firmware upgrade toolkit consultation",
"category_value": "epi__rd-bbm_firmware_upgrade_toolkit_consultation",
"category_zh": "婴儿监护器固件升级工具咨询"
},
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"conversation_id": "57889633252377",
"type": "Comment",
"created_at": "2026-05-13T16:29:29Z",
"author_id": "33112157430809",
"author_name": "BL-B2-Nursing-Trisha",
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"text": "Dear Florian,\n \nThank you for your update and for confirming that you have received the firmware upgrade kit and successfully completed the update.\n \nWe’re glad to hear that the device is now working normally and that you are not experiencing any issues with stability, connectivity, or audio/video performance.\n \nIf you have any questions in the future or need further assistance, please feel free to reach out at any time. We will be happy to help.\n \nWe truly appreciate your cooperation and support.\n \nBest regards,\nMomcozy Customer Support Team\n Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime."
},
{
"conversation_id": "57843284237721",
"type": "Comment",
"created_at": "2026-05-12T08:51:47Z",
"author_id": "33115828554905",
"author_name": "AI Agent-Kate",
"author_role": "agent",
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"channel": "api",
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"text": "Dear Fl C, \n Thank you for your inquiry regarding the firmware update for your Baby monitor BM04. We sincerely apologize for any inconvenience this update may have caused you and greatly appreciate your understanding and patience. \n Please use the link below to download the necessary files for the firmware update of your Baby monitor BM04: https://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22?usp=sharing \n The folder contains: \n \n One PDF firmware update tutorial \n Two BIN firmware files\nPlease download both BIN files to your SD card, then follow the step-by-step instructions in the PDF to complete the update. \n \n If you encounter any issues during the process, please feel free to contact us. Our technical team will assist you promptly. \n If you prefer to reach us via WhatsApp, our number is: +1 619 848 0676\nService Time for WhatsApp: Mon-Fri 03:00–12:30, 14:00–23:00; Sat-Sun 14:00–23:00 (Germany Time) \n Note: This firmware package is currently being released in phases by region. At this stage, it is only prioritized for devices in Germany. Other EU regions will be supported gradually afterwards. For other regions, due to possible differences in device versions, regulatory requirements, and compatibility verification, this firmware package is not available at this time. Thank you for your understanding. \n Best regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57843224349593",
"type": "Comment",
"created_at": "2026-05-12T08:49:18Z",
"author_id": "57843207899545",
"author_name": "Fl C",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
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"recording_type": "",
"text": "Hello, \n Whether you have received the firmware upgrade kit we previously sent Yes\n Whether you have already completed the firmware update process Yes\n If the update has been completed, whether it was successful Yes\n After the update, how your device is performing (e.g. stability, connectivity, audio/video performance, etc.) Normally, no issues."
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"body": "Dear Florian,\n\nThank you for your update and for confirming that you have received the firmware upgrade kit and successfully completed the update.\n\nWe’re glad to hear that the device is now working normally and that you are not experiencing any issues with stability, connectivity, or audio/video performance.\n\nIf you have any questions in the future or need further assistance, please feel free to reach out at any time. We will be happy to help.\n\nWe truly appreciate your cooperation and support.\n\nBest regards,\nMomcozy Customer Support Team\n\n* * *\n_Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime._",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Florian,<br> <br>Thank you for your update and for confirming that you have received the firmware upgrade kit and successfully completed the update.<br> <br>We’re glad to hear that the device is now working normally and that you are not experiencing any issues with stability, connectivity, or audio/video performance.<br> <br>If you have any questions in the future or need further assistance, please feel free to reach out at any time. We will be happy to help.<br> <br>We truly appreciate your cooperation and support.<br> <br>Best regards,<br>Momcozy Customer Support Team<br><hr><span style=\"color: rgb(1,135,71);\"><i>Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.</i></span><br></div>",
"plain_body": "Dear Florian,\n \nThank you for your update and for confirming that you have received the firmware upgrade kit and successfully completed the update.\n \nWe’re glad to hear that the device is now working normally and that you are not experiencing any issues with stability, connectivity, or audio/video performance.\n \nIf you have any questions in the future or need further assistance, please feel free to reach out at any time. We will be happy to help.\n \nWe truly appreciate your cooperation and support.\n \nBest regards,\nMomcozy Customer Support Team\n Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
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"body": "Dear Fl C,\n\nThank you for your inquiry regarding the firmware update for your Baby monitor BM04. We sincerely apologize for any inconvenience this update may have caused you and greatly appreciate your understanding and patience.\n\nPlease use the link below to download the necessary files for the firmware update of your Baby monitor BM04: https://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22?usp=sharing\n\nThe folder contains:\n1. One PDF firmware update tutorial\n2. Two BIN firmware files\nPlease download both BIN files to your SD card, then follow the step-by-step instructions in the PDF to complete the update.\n\nIf you encounter any issues during the process, please feel free to contact us. Our technical team will assist you promptly.\n\nIf you prefer to reach us via WhatsApp, our number is: +1 619 848 0676\nService Time for WhatsApp: Mon-Fri 03:00–12:30, 14:00–23:00; Sat-Sun 14:00–23:00 (Germany Time)\n\nNote: This firmware package is currently being released in phases by region. At this stage, it is only prioritized for devices in Germany. Other EU regions will be supported gradually afterwards. For other regions, due to possible differences in device versions, regulatory requirements, and compatibility verification, this firmware package is not available at this time. Thank you for your understanding.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Dear Fl C,</p>\n<p dir=\"auto\">Thank you for your inquiry regarding the firmware update for your Baby monitor BM04. We sincerely apologize for any inconvenience this update may have caused you and greatly appreciate your understanding and patience.</p>\n<p dir=\"auto\">Please use the link below to download the necessary files for the firmware update of your Baby monitor BM04: <a href=\"https://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22?usp=sharing\" rel=\"noopener noreferrer\">https://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22?usp=sharing</a></p>\n<p dir=\"auto\">The folder contains:</p>\n<ol dir=\"auto\">\n<li>One PDF firmware update tutorial</li>\n<li>Two BIN firmware files<br>Please download both BIN files to your SD card, then follow the step-by-step instructions in the PDF to complete the update.</li>\n</ol>\n<p dir=\"auto\">If you encounter any issues during the process, please feel free to contact us. Our technical team will assist you promptly.</p>\n<p dir=\"auto\">If you prefer to reach us via WhatsApp, our number is: +1 619 848 0676<br>Service Time for WhatsApp: Mon-Fri 03:00–12:30, 14:00–23:00; Sat-Sun 14:00–23:00 (Germany Time)</p>\n<p dir=\"auto\">Note: This firmware package is currently being released in phases by region. At this stage, it is only prioritized for devices in Germany. Other EU regions will be supported gradually afterwards. For other regions, due to possible differences in device versions, regulatory requirements, and compatibility verification, this firmware package is not available at this time. Thank you for your understanding.</p>\n<p dir=\"auto\">Best regards,<br>Momcozy Customer Support Team</p></div>",
"plain_body": "Dear Fl C, \n Thank you for your inquiry regarding the firmware update for your Baby monitor BM04. We sincerely apologize for any inconvenience this update may have caused you and greatly appreciate your understanding and patience. \n Please use the link below to download the necessary files for the firmware update of your Baby monitor BM04: https://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22?usp=sharing \n The folder contains: \n \n One PDF firmware update tutorial \n Two BIN firmware files\nPlease download both BIN files to your SD card, then follow the step-by-step instructions in the PDF to complete the update. \n \n If you encounter any issues during the process, please feel free to contact us. Our technical team will assist you promptly. \n If you prefer to reach us via WhatsApp, our number is: +1 619 848 0676\nService Time for WhatsApp: Mon-Fri 03:00–12:30, 14:00–23:00; Sat-Sun 14:00–23:00 (Germany Time) \n Note: This firmware package is currently being released in phases by region. At this stage, it is only prioritized for devices in Germany. Other EU regions will be supported gradually afterwards. For other regions, due to possible differences in device versions, regulatory requirements, and compatibility verification, this firmware package is not available at this time. Thank you for your understanding. \n Best regards,\nMomcozy Customer Support Team",
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"created_at": "2026-05-12T08:51:47Z",
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{
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"body": "Hello,\n\n>\n\n> - Whether you have received the firmware upgrade kit we previously sent\n\nYes\n\n> - Whether you have already completed the firmware update process\n\nYes\n\n> - If the update has been completed, whether it was successful\n\nYes\n\n> - After the update, how your device is performing (e.g. stability, connectivity, audio/video performance, etc.)\n\nNormally, no issues.",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"ltr\"></div><div dir=\"ltr\">Hello,</div><div dir=\"ltr\"><blockquote><br></blockquote></div><blockquote><div dir=\"ltr\"><li>Whether you have received the firmware upgrade kit we previously sent</li></div></blockquote>Yes<br><blockquote><div dir=\"ltr\"><li>Whether you have already completed the firmware update process</li></div></blockquote>Yes<br><blockquote><div dir=\"ltr\"><li>If the update has been completed, whether it was successful</li></div></blockquote>Yes<br><blockquote><div dir=\"ltr\"><li>After the update, how your device is performing (e.g. stability, connectivity, audio/video performance, etc.)</li></div></blockquote>Normally, no issues.</div>",
"plain_body": "Hello, \n Whether you have received the firmware upgrade kit we previously sent Yes\n Whether you have already completed the firmware update process Yes\n If the update has been completed, whether it was successful Yes\n After the update, how your device is performing (e.g. stability, connectivity, audio/video performance, etc.) Normally, no issues.",
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