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"ticket": {
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"subject": "Re: Important Reminder: Firmware Update Confirmation Required for BM04 Devices",
"description": "Hello,\n\nThank you for reaching us regarding this matter and sending the firmware upgrade kit. I have already upgraded firmware with the kit you have sent and everything went smoothly and as expected. Both camera and remote view device is updated without any issues.\n\nI have realized a connection performance update after the upgrade so that previously it was being dropped occasionally and now have noticed no issues with it.\n\nThank you for your assistance.\n\nKind regards\nTufan Soylu\n\nGesendet von Outlook für iOS \n________________________________\nVon: support momcozy \nGesendet: Tuesday, May 12, 2026 10:01:53 AM\nBetreff: Important Reminder: Firmware Update Confirmation Required for BM04 Devices\n\nDear Customer,\n\nWe hope this message finds you well.\n\nWe are writing to kindly follow up regarding the firmware upgrade kit you previously received for your BM04 device.\n\nAs part of a mandatory requirement issued by the German regulatory authorities, the firmware update is essential to ensure that your device continues to operate safely, stably, and in compliance with local regulations. We sincerely appreciate your cooperation in completing this important step.\n\nTo help us better support you, could you please confirm the following:\n\n * Whether you have received the firmware upgrade kit we previously sent\n * Whether you have already completed the firmware update process\n * If the update has been completed, whether it was successful\n * After the update, how your device is performing (e.g. stability, connectivity, audio/video performance, etc.)\n\nIf you have not yet completed the update:\n\nWe kindly ask you to perform the firmware upgrade at your earliest convenience. To make the process as simple as possible, we have attached the step-by-step firmware update guide below. Please follow the instructions carefully to ensure a smooth update process.\n[https://ssl.gstatic.com/docs/doclist/images/icon_10_generic_list.png] momcozy BM03&BM04 Update instruction.pdf \n\nIf you experience any difficulties during the update, or if anything is unclear, please do not hesitate to contact us. Our support team is ready to assist you and ensure the update is completed successfully.\n\nWe truly appreciate your time and cooperation in helping us complete this important process.\n\nThank you very much for your understanding and support.\n\nKind regards,\nWilliam\nMomcozy Customer Support Team",
"status": "solved",
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"created_at": "2026-05-12T08:16:51Z",
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"created_at": "2026-05-13T05:33:56Z",
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"text": "Dear Tufan,\n \nThank you very much for your update and for taking the time to share your experience with us.\n \nWe’re delighted to hear that the firmware upgrade process went smoothly and that both the camera and remote viewing device updated successfully without any issues. It’s also great to know that the connection performance has improved and that the previous disconnection issue has no longer occurred after the update.\n \nWe truly appreciate your patience and cooperation throughout this process, and we’re very happy that everything is now working as expected.\n \nIf you ever need any assistance in the future, please feel free to reach out to us anytime.\n \nBest regards,\nMomcozy Customer Support Team\n Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime."
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"created_at": "2026-05-12T08:16:51Z",
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"text": "Hello, \n \n\n \n \nThank you for reaching us regarding this matter and sending the firmware upgrade kit. I have already upgraded firmware with the kit you have sent and everything went smoothly and as expected. Both camera and remote view device is updated without any issues. \n \n\n \n \nI have realized a connection performance update after the upgrade so that previously it was being dropped occasionally and now have noticed no issues with it. \n \n\n \n \nThank you for your assistance. \n \n\n \n \nKind regards \n \nTufan Soylu \n \n \n\n \n \nGesendet von Outlook für iOS \n \n Von: support momcozy \n\nGesendet: Tuesday, May 12, 2026 10:01:53 AM\n\nBetreff: Important Reminder: Firmware Update Confirmation Required for BM04 Devices\n \n \n \n Dear Customer,\n\nWe hope this message finds you well.\n\nWe are writing to kindly follow up regarding the firmware upgrade kit you previously received for your BM04 device.\n\nAs part of a mandatory requirement issued by the German regulatory authorities, the firmware update is essential to ensure that your device continues to operate safely, stably, and in compliance with local regulations. We sincerely appreciate your cooperation\n in completing this important step.\n\nTo help us better support you, could you please confirm the following:\n\n \n Whether you have received the firmware upgrade kit we previously sent Whether you have already completed the firmware update process If the update has been completed, whether it was successful After the update, how your device is performing (e.g. stability, connectivity, audio/video performance, etc.) \n\nIf you have not yet completed the update:\n\nWe kindly ask you to perform the firmware upgrade at your earliest convenience. To make the process as simple as possible, we have attached the step-by-step firmware update guide below. Please follow the instructions carefully to ensure a smooth update process.\n \n momcozy\n BM03&BM04 Update instruction.pdf \n\nIf you experience any difficulties during the update, or if anything is unclear, please do not hesitate to contact us. Our support team is ready to assist you and ensure the update is completed successfully.\n\nWe truly appreciate your time and cooperation in helping us complete this important process.\n\nThank you very much for your understanding and support.\n\nKind regards,\n\nWilliam\n Momcozy Customer Support Team"
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"description": "Hello,\n\nThank you for reaching us regarding this matter and sending the firmware upgrade kit. I have already upgraded firmware with the kit you have sent and everything went smoothly and as expected. Both camera and remote view device is updated without any issues.\n\nI have realized a connection performance update after the upgrade so that previously it was being dropped occasionally and now have noticed no issues with it.\n\nThank you for your assistance.\n\nKind regards\nTufan Soylu\n\nGesendet von Outlook für iOS<https://aka.ms/o0ukef>\n________________________________\nVon: support momcozy <support@momcozy.com>\nGesendet: Tuesday, May 12, 2026 10:01:53 AM\nBetreff: Important Reminder: Firmware Update Confirmation Required for BM04 Devices\n\nDear Customer,\n\nWe hope this message finds you well.\n\nWe are writing to kindly follow up regarding the firmware upgrade kit you previously received for your BM04 device.\n\nAs part of a mandatory requirement issued by the German regulatory authorities, the firmware update is essential to ensure that your device continues to operate safely, stably, and in compliance with local regulations. We sincerely appreciate your cooperation in completing this important step.\n\nTo help us better support you, could you please confirm the following:\n\n\n * Whether you have received the firmware upgrade kit we previously sent\n * Whether you have already completed the firmware update process\n * If the update has been completed, whether it was successful\n * After the update, how your device is performing (e.g. stability, connectivity, audio/video performance, etc.)\n\nIf you have not yet completed the update:\n\nWe kindly ask you to perform the firmware upgrade at your earliest convenience. To make the process as simple as possible, we have attached the step-by-step firmware update guide below. Please follow the instructions carefully to ensure a smooth update process.\n[https://ssl.gstatic.com/docs/doclist/images/icon_10_generic_list.png] momcozy BM03&BM04 Update instruction.pdf<https://drive.google.com/file/d/1WxtuLIKaUZucAedPKVvqQl0fzGocbssb/view?usp=drive_web>\n\n\nIf you experience any difficulties during the update, or if anything is unclear, please do not hesitate to contact us. Our support team is ready to assist you and ensure the update is completed successfully.\n\nWe truly appreciate your time and cooperation in helping us complete this important process.\n\nThank you very much for your understanding and support.\n\nKind regards,\nWilliam\nMomcozy Customer Support Team",
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"body": "Dear Tufan,\n \nThank you very much for your update and for taking the time to share your experience with us.\n \nWe’re delighted to hear that the firmware upgrade process went smoothly and that both the camera and remote viewing device updated successfully without any issues. It’s also great to know that the connection performance has improved and that the previous disconnection issue has no longer occurred after the update.\n \nWe truly appreciate your patience and cooperation throughout this process, and we’re very happy that everything is now working as expected.\n \nIf you ever need any assistance in the future, please feel free to reach out to us anytime.\n \nBest regards,\nMomcozy Customer Support Team\n Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
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"body": "Dear Tufan,\n\nThank you very much for your update and for taking the time to share your experience with us.\n\nWe’re delighted to hear that the firmware upgrade process went smoothly and that both the camera and remote viewing device updated successfully without any issues. It’s also great to know that the connection performance has improved and that the previous disconnection issue has no longer occurred after the update.\n\nWe truly appreciate your patience and cooperation throughout this process, and we’re very happy that everything is now working as expected.\n\nIf you ever need any assistance in the future, please feel free to reach out to us anytime.\n\nBest regards,\nMomcozy Customer Support Team\n\n* * *\n_Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime._",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Tufan,<br> <br>Thank you very much for your update and for taking the time to share your experience with us.<br> <br>We’re delighted to hear that the firmware upgrade process went smoothly and that both the camera and remote viewing device updated successfully without any issues. It’s also great to know that the connection performance has improved and that the previous disconnection issue has no longer occurred after the update.<br> <br>We truly appreciate your patience and cooperation throughout this process, and we’re very happy that everything is now working as expected.<br> <br>If you ever need any assistance in the future, please feel free to reach out to us anytime.<br> <br>Best regards,<br>Momcozy Customer Support Team<br><hr><span style=\"color: rgb(1,135,71);\"><i>Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.</i></span><br></div>",
"plain_body": "Dear Tufan,\n \nThank you very much for your update and for taking the time to share your experience with us.\n \nWe’re delighted to hear that the firmware upgrade process went smoothly and that both the camera and remote viewing device updated successfully without any issues. It’s also great to know that the connection performance has improved and that the previous disconnection issue has no longer occurred after the update.\n \nWe truly appreciate your patience and cooperation throughout this process, and we’re very happy that everything is now working as expected.\n \nIf you ever need any assistance in the future, please feel free to reach out to us anytime.\n \nBest regards,\nMomcozy Customer Support Team\n Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
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"body": "Hello,\n\n\n\nThank you for reaching us regarding this matter and sending the firmware upgrade kit. I have already upgraded firmware with the kit you have sent and everything went smoothly and as expected. Both camera and remote view device is updated without any issues.\n\n\n\nI have realized a connection performance update after the upgrade so that previously it was being dropped occasionally and now have noticed no issues with it.\n\n\n\nThank you for your assistance.\n\n\n\nKind regards\n\nTufan Soylu\n\n\n\nGesendet von Outlook für iOS\n\n* * *\n\n**Von:** support momcozy <support@momcozy.com>\n **Gesendet:** Tuesday, May 12, 2026 10:01:53 AM\n **Betreff:** Important Reminder: Firmware Update Confirmation Required for BM04 Devices\n\n\nDear Customer,\n\nWe hope this message finds you well.\n\nWe are writing to kindly follow up regarding the firmware upgrade kit you previously received for your BM04 device.\n\nAs part of a mandatory requirement issued by the German regulatory authorities, the firmware update is essential to ensure that your device continues to operate safely, stably, and in compliance with local regulations. We sincerely appreciate your cooperation in completing this important step.\n\nTo help us better support you, could you please confirm the following:\n\n\n- Whether you have received the firmware upgrade kit we previously sent\n- Whether you have already completed the firmware update process\n- If the update has been completed, whether it was successful\n- After the update, how your device is performing (e.g. stability, connectivity, audio/video performance, etc.)\n\n\nIf you have not yet completed the update:\n\nWe kindly ask you to perform the firmware upgrade at your earliest convenience. To make the process as simple as possible, we have attached the step-by-step firmware update guide below. Please follow the instructions carefully to ensure a smooth update process.\n  momcozy BM03&BM04 Update instruction.pdf\n\n\nIf you experience any difficulties during the update, or if anything is unclear, please do not hesitate to contact us. Our support team is ready to assist you and ensure the update is completed successfully.\n\nWe truly appreciate your time and cooperation in helping us complete this important process.\n\nThank you very much for your understanding and support.\n\nKind regards,\nWilliam\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div style=\" font-size: 12pt;\">\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\" dir=\"ltr\">\nHello,</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\" dir=\"ltr\">\n<br>\n</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\" dir=\"ltr\">\nThank you for reaching us regarding this matter and sending the firmware upgrade kit. I have already upgraded firmware with the kit you have sent and everything went smoothly and as expected. Both camera and remote view device is updated without any issues.</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\" dir=\"ltr\">\n<br>\n</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\" dir=\"ltr\">\nI have realized a connection performance update after the upgrade so that previously it was being dropped occasionally and now have noticed no issues with it.</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\" dir=\"ltr\">\n<br>\n</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\" dir=\"ltr\">\nThank you for your assistance.</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\" dir=\"ltr\">\n<br>\n</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\" dir=\"ltr\">\nKind regards </div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\" dir=\"ltr\">\nTufan Soylu</div>\n</div>\n<div style=\" font-size: 12pt;\" dir=\"auto\">\n<br>\n</div>\n<div style=\" font-size: 12pt;\">\nGesendet von <a href=\"https://aka.ms/o0ukef\" rel=\"noreferrer\">Outlook für iOS</a></div>\n<hr style=\"display: inline-block; width: 98%;\">\n<div dir=\"ltr\"><font style=\"font-size: 11pt;\" color=\"#000000\"><b>Von:</b> support momcozy <support@momcozy.com><br>\n<b>Gesendet:</b> Tuesday, May 12, 2026 10:01:53 AM<br>\n<b>Betreff:</b> Important Reminder: Firmware Update Confirmation Required for BM04 Devices</font>\n<div> </div>\n</div>\n<div>\n<div dir=\"ltr\">Dear Customer,<br>\n<br>\nWe hope this message finds you well.<br>\n<br>\nWe are writing to kindly follow up regarding the firmware upgrade kit you previously received for your BM04 device.<br>\n<br>\nAs part of a mandatory requirement issued by the German regulatory authorities, the firmware update is essential to ensure that your device continues to operate safely, stably, and in compliance with local regulations. We sincerely appreciate your cooperation\n in completing this important step.<br>\n<br>\nTo help us better support you, could you please confirm the following:<br>\n<br>\n<ul dir=\"auto\">\n<li>Whether you have received the firmware upgrade kit we previously sent</li><li>Whether you have already completed the firmware update process</li><li>If the update has been completed, whether it was successful</li><li>After the update, how your device is performing (e.g. stability, connectivity, audio/video performance, etc.)</li></ul>\n<br>\nIf you have not yet completed the update:<br>\n<br>\nWe kindly ask you to perform the firmware upgrade at your earliest convenience. To make the process as simple as possible, we have attached the step-by-step firmware update guide below. Please follow the instructions carefully to ensure a smooth update process.\n<div style=\"width: 386px; height: 20px; max-height: 20px; background-color: rgb(245,245,245); margin: 6px 0px; padding: 10px; border: 1px solid rgb(221,221,221); font: 400 14px/20px "Google Sans", sans-serif;\">\n<a href=\"https://drive.google.com/file/d/1WxtuLIKaUZucAedPKVvqQl0fzGocbssb/view?usp=drive_web\" style=\"color: rgb(32,33,36); display: inline-block; max-width: 356px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; text-decoration: none; border: medium none currentcolor;\" rel=\"noreferrer\"><img alt=\"\" src=\"https://ssl.gstatic.com/docs/doclist/images/icon_10_generic_list.png\" style=\"vertical-align: text-bottom; padding-right: 10px; height: 20px; border-style: none;\"> <span dir=\"ltr\" style=\"vertical-align: bottom;\">momcozy\n BM03&BM04 Update instruction.pdf</span></a></div>\n<br>\n<br>\nIf you experience any difficulties during the update, or if anything is unclear, please do not hesitate to contact us. Our support team is ready to assist you and ensure the update is completed successfully.<br>\n<br>\nWe truly appreciate your time and cooperation in helping us complete this important process.<br>\n<br>\nThank you very much for your understanding and support.<br>\n<br>\nKind regards,<br>\nWilliam\n<div>Momcozy Customer Support Team</div>\n</div>\n</div></div>",
"plain_body": "Hello, \n \n\n\n \n \nThank you for reaching us regarding this matter and sending the firmware upgrade kit. I have already upgraded firmware with the kit you have sent and everything went smoothly and as expected. Both camera and remote view device is updated without any issues. \n \n\n\n \n \nI have realized a connection performance update after the upgrade so that previously it was being dropped occasionally and now have noticed no issues with it. \n \n\n\n \n \nThank you for your assistance. \n \n\n\n \n \nKind regards \n \nTufan Soylu \n \n \n\n\n \n \nGesendet von Outlook für iOS \n \n Von: support momcozy <support@momcozy.com>\n\nGesendet: Tuesday, May 12, 2026 10:01:53 AM\n\nBetreff: Important Reminder: Firmware Update Confirmation Required for BM04 Devices\n \n \n \n Dear Customer,\n\n\n\nWe hope this message finds you well.\n\n\n\nWe are writing to kindly follow up regarding the firmware upgrade kit you previously received for your BM04 device.\n\n\n\nAs part of a mandatory requirement issued by the German regulatory authorities, the firmware update is essential to ensure that your device continues to operate safely, stably, and in compliance with local regulations. We sincerely appreciate your cooperation\n in completing this important step.\n\n\n\nTo help us better support you, could you please confirm the following:\n\n\n\n \n Whether you have received the firmware upgrade kit we previously sent Whether you have already completed the firmware update process If the update has been completed, whether it was successful After the update, how your device is performing (e.g. stability, connectivity, audio/video performance, etc.) \n\n\nIf you have not yet completed the update:\n\n\n\nWe kindly ask you to perform the firmware upgrade at your earliest convenience. To make the process as simple as possible, we have attached the step-by-step firmware update guide below. Please follow the instructions carefully to ensure a smooth update process.\n \n momcozy\n BM03&BM04 Update instruction.pdf \n\n\n\n\nIf you experience any difficulties during the update, or if anything is unclear, please do not hesitate to contact us. Our support team is ready to assist you and ensure the update is completed successfully.\n\n\n\nWe truly appreciate your time and cooperation in helping us complete this important process.\n\n\n\nThank you very much for your understanding and support.\n\n\n\nKind regards,\n\nWilliam\n Momcozy Customer Support Team",
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