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{
"ticket": {
"ticket_id": "1250822",
"subject": "Fwd: Momcozy Re: Order not shipped JJ1614663",
"description": "This is a follow-up to your previous request #1211589 \"Order not shipped\"\n\nHey, \n\nI was told this would be back on the 7th, I still haven't gotten an order, nothing has shipped yet.\n\nI really need a baby monitor, do we refund now?\n\nBen\n\n---------- Forwarded message ---------\nFrom: Kate (Momcozy support) \nDate: Mon, 27 Apr 2026, 19:04\nSubject: Momcozy Re: Order not shipped\nTo: Ben Coughlan \n\nDear Ben Coughlan,\n\nThank you for reaching out to us.\n\nIn order to better assist and serve you quickly, could you please provide us with your order number?\nWith this information, we can better assist you.\nWe look forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification)\n\nOn April 27, 2026 at 5:43:26 PM UTC, Ben Coughlan bencoughlan4@gmail.com wrote:\n\nHey, \n\nI ordered a BM04 pair set a week or so ago, any idea what the hold up is?\n\n[GZWYEK-PJLPW]",
"status": "pending",
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"created_at": "2026-05-12T08:20:07Z",
"updated_at": "2026-05-14T01:14:10Z"
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"category_zh": "库存不足导致发货延迟"
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"text": "Hi there,\n \nHope everything is going well.\n \nThank you for your confirmation. You have a very good question, and we need to clarify the timeline to avoid further misunderstandings.\n \n\"Expected arrival next week\" means the product is expected to arrive at our warehouse next week. We can only arrange shipment for you after the goods arrive at our warehouse.\n \nWe understand that you have waited for almost a month, and our answer of \"you'll have to wait some more\" must have been very disappointing. We sincerely apologize for this.\n \nBased on this situation, we are again offering you two options:\n \n Option 1: Continue to wait. We will prioritize arranging shipment for you. As an apology, we will offer you a 5% refund of the order amount. \n Option 2: Receive a full refund. If you do not wish to continue waiting, we will process your request immediately. \nWould you like to continue waiting?\n \nWe apologize again for this long wait and the poor experience. We look forward to your decision. Thank you for your understanding.\n \nBest regards,\nMomcozy Customer Support Team"
},
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"created_at": "2026-05-13T06:15:16Z",
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"text": "Do you mean - arrive at my house early next week? \n Or \n Arrive at your warehouse next week? \n I've waited nearly a month for this, for obvious reasons, I really need a baby monitor. \n Ben"
},
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"created_at": "2026-05-13T03:08:24Z",
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"text": "Hi there,\n \nHope everything is going well.\n \nThank you for your feedback again. We fully understand your disappointment at the delayed shipment and the fact that the previously stated delivery date has passed. We sincerely apologize for this.\n \nRegarding the status of your order, we have just confirmed that the product is expected to arrive next week.\n \nTherefore, we offer you the following two options:\n \n Option 1: Continue to wait (expected arrival next week). If you are willing to wait, as an apology, we will offer you a 5% refund of the order amount. \n Option 2: Receive a full refund. If you are not willing to wait, we will process your full refund immediately. \nWhich option do you prefer?\n \nWe once again sincerely apologize for this poor experience and communication breakdown. Please let us know your decision. Thank you for your understanding.\n \nBest regards,\nMomcozy Customer Support Team"
},
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"text": "This is a follow-up to your previous request #1211589 \"Order not shipped\" Hey, \n I was told this would be back on the 7th, I still haven't gotten an order, nothing has shipped yet. \n I really need a baby monitor, do we refund now? \n Ben \n ---------- Forwarded message ---------\nFrom: Kate (Momcozy support) \nDate: Mon, 27 Apr 2026, 19:04\nSubject: Momcozy Re: Order not shipped\nTo: Ben Coughlan \n \n\n \n \n\n \n \n \n \n Dear Ben Coughlan, Thank you for reaching out to us. In order to better assist and serve you quickly, could you please provide us with your order number?\nWith this information, we can better assist you.\nWe look forward to your reply. Best regards,\nMomcozy Customer Support Team \n \n\n \n This email is a service from Momcozy. Delivered by Zendesk\n \n\n \n On April 27, 2026 at 5:43:26 PM UTC, Ben Coughlan bencoughlan4@gmail.com wrote:\n \n Hey, \n\nI ordered a BM04 pair set a week or so ago, any idea what the hold up is? \n \n \n\n[GZWYEK-PJLPW]"
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"subject": "Fwd: Momcozy Re: Order not shipped JJ1614663",
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"ticket": {
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"subject": "Fwd: Momcozy Re: Order not ...",
"description": "This is a follow-up to your previous request #1211589 \"Order not shipped\"\n\nHey, \n\nI was told this would be back on the 7th, I still haven't gotten an order, nothing has shipped yet.\n\nI really need a baby monitor, do we refund now?\n\nBen\n\n---------- Forwarded message ---------\nFrom: Kate (Momcozy support) <support@momcozy.com>\nDate: Mon, 27 Apr 2026, 19:04\nSubject: Momcozy Re: Order not shipped\nTo: Ben Coughlan <bencoughlan4@gmail.com>\n\n\nDear Ben Coughlan,\n\nThank you for reaching out to us.\n\nIn order to better assist and serve you quickly, could you please provide us with your order number?\nWith this information, we can better assist you.\nWe look forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team\n\n\nThis email is a service from Momcozy. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification)\n\nOn April 27, 2026 at 5:43:26 PM UTC, Ben Coughlan bencoughlan4@gmail.com wrote:\n\nHey, \n\nI ordered a BM04 pair set a week or so ago, any idea what the hold up is?\n\n[GZWYEK-PJLPW]",
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"body": "Hi there,\n \nHope everything is going well.\n \nThank you for your confirmation. You have a very good question, and we need to clarify the timeline to avoid further misunderstandings.\n \n\"Expected arrival next week\" means the product is expected to arrive at our warehouse next week. We can only arrange shipment for you after the goods arrive at our warehouse.\n \nWe understand that you have waited for almost a month, and our answer of \"you'll have to wait some more\" must have been very disappointing. We sincerely apologize for this.\n \nBased on this situation, we are again offering you two options:\n \n Option 1: Continue to wait. We will prioritize arranging shipment for you. As an apology, we will offer you a 5% refund of the order amount. \n Option 2: Receive a full refund. If you do not wish to continue waiting, we will process your request immediately. \nWould you like to continue waiting?\n \nWe apologize again for this long wait and the poor experience. We look forward to your decision. Thank you for your understanding.\n \nBest regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-14T01:14:10Z",
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"body": "Hi there,\n\nHope everything is going well.\n\nThank you for your confirmation. You have a very good question, and we need to clarify the timeline to avoid further misunderstandings.\n\n\"Expected arrival next week\" means the product is **expected to arrive at our warehouse next week**. We can only arrange shipment for you after the goods arrive at our warehouse.\n\nWe understand that you have waited for almost a month, and our answer of \"you'll have to wait some more\" must have been very disappointing. We sincerely apologize for this.\n\nBased on this situation, we are again offering you two options:\n\n- **Option 1: Continue to wait**. We will prioritize arranging shipment for you. As an apology, we will offer you a **5% refund of the order amount**.\n\n\n\n- **Option 2: Receive a full refund**. If you do not wish to continue waiting, we will process your request immediately.\n\n\n**Would you like to continue waiting?**\n\nWe apologize again for this long wait and the poor experience. We look forward to your decision. Thank you for your understanding.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi there,<br> <br>Hope everything is going well.<br> <br>Thank you for your confirmation. You have a very good question, and we need to clarify the timeline to avoid further misunderstandings.<br> <br>\"Expected arrival next week\" means the product is <strong>expected to arrive at our warehouse next week</strong>. We can only arrange shipment for you after the goods arrive at our warehouse.<br> <br>We understand that you have waited for almost a month, and our answer of \"you'll have to wait some more\" must have been very disappointing. We sincerely apologize for this.<br> <br>Based on this situation, we are again offering you two options:<br> <br><ul dir=\"auto\"><li><strong>Option 1: Continue to wait</strong>. We will prioritize arranging shipment for you. As an apology, we will offer you a <strong>5% refund of the order amount</strong>.</li></ul> <br><ul dir=\"auto\"><li><strong>Option 2: Receive a full refund</strong>. If you do not wish to continue waiting, we will process your request immediately.</li></ul> <br><strong>Would you like to continue waiting?</strong><br> <br>We apologize again for this long wait and the poor experience. We look forward to your decision. Thank you for your understanding.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi there,\n \nHope everything is going well.\n \nThank you for your confirmation. You have a very good question, and we need to clarify the timeline to avoid further misunderstandings.\n \n\"Expected arrival next week\" means the product is expected to arrive at our warehouse next week. We can only arrange shipment for you after the goods arrive at our warehouse.\n \nWe understand that you have waited for almost a month, and our answer of \"you'll have to wait some more\" must have been very disappointing. We sincerely apologize for this.\n \nBased on this situation, we are again offering you two options:\n \n Option 1: Continue to wait. We will prioritize arranging shipment for you. As an apology, we will offer you a 5% refund of the order amount. \n Option 2: Receive a full refund. If you do not wish to continue waiting, we will process your request immediately. \nWould you like to continue waiting?\n \nWe apologize again for this long wait and the poor experience. We look forward to your decision. Thank you for your understanding.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Do you mean - arrive at my house early next week?\n\n\nOr\n\n\n\nArrive at your warehouse next week?\n\n\n\nI've waited nearly a month for this, for obvious reasons, I really need a baby monitor.\n\n\n\nBen",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Do you mean - arrive at my house early next week? <div dir=\"auto\"><br></div><div dir=\"auto\">Or</div><div dir=\"auto\"><br></div><div dir=\"auto\">Arrive at your warehouse next week?</div><div dir=\"auto\"><br></div><div dir=\"auto\">I've waited nearly a month for this, for obvious reasons, I really need a baby monitor. </div><div dir=\"auto\"><br></div><div dir=\"auto\">Ben</div></div><br><div></div></div>",
"plain_body": "Do you mean - arrive at my house early next week? \n Or \n Arrive at your warehouse next week? \n I've waited nearly a month for this, for obvious reasons, I really need a baby monitor. \n Ben",
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"body": "Hi there,\n\nHope everything is going well.\n\nThank you for your feedback again. We fully understand your disappointment at the delayed shipment and the fact that the previously stated delivery date has passed. We sincerely apologize for this.\n\nRegarding the status of your order, we have just confirmed that the product is **expected to arrive next week**.\n\nTherefore, we offer you the following two options:\n\n- **Option 1: Continue to wait** (expected arrival next week). If you are willing to wait, as an apology, we will offer you a **5% refund of the order amount**.\n\n\n\n- **Option 2: Receive a full refund**. If you are not willing to wait, we will process your full refund immediately.\n\n\n**Which option do you prefer?**\n\nWe once again sincerely apologize for this poor experience and communication breakdown. Please let us know your decision. Thank you for your understanding.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi there,<br> <br>Hope everything is going well.<br> <br>Thank you for your feedback again. We fully understand your disappointment at the delayed shipment and the fact that the previously stated delivery date has passed. We sincerely apologize for this.<br> <br>Regarding the status of your order, we have just confirmed that the product is <strong>expected to arrive next week</strong>.<br> <br>Therefore, we offer you the following two options:<br> <br><ul dir=\"auto\"><li><strong>Option 1: Continue to wait</strong> (expected arrival next week). If you are willing to wait, as an apology, we will offer you a <strong>5% refund of the order amount</strong>.</li></ul> <br><ul dir=\"auto\"><li><strong>Option 2: Receive a full refund</strong>. If you are not willing to wait, we will process your full refund immediately.</li></ul> <br><strong>Which option do you prefer?</strong><br> <br>We once again sincerely apologize for this poor experience and communication breakdown. Please let us know your decision. Thank you for your understanding.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi there,\n \nHope everything is going well.\n \nThank you for your feedback again. We fully understand your disappointment at the delayed shipment and the fact that the previously stated delivery date has passed. We sincerely apologize for this.\n \nRegarding the status of your order, we have just confirmed that the product is expected to arrive next week.\n \nTherefore, we offer you the following two options:\n \n Option 1: Continue to wait (expected arrival next week). If you are willing to wait, as an apology, we will offer you a 5% refund of the order amount. \n Option 2: Receive a full refund. If you are not willing to wait, we will process your full refund immediately. \nWhich option do you prefer?\n \nWe once again sincerely apologize for this poor experience and communication breakdown. Please let us know your decision. Thank you for your understanding.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "This is a follow-up to your previous request #1211589 \"Order not shipped\"\n\nHey,\n\n\nI was told this would be back on the 7th, I still haven't gotten an order, nothing has shipped yet.\n\n\n\nI really need a baby monitor, do we refund now?\n\n\n\nBen\n\n\n\n---------- Forwarded message ---------\nFrom: **Kate (Momcozy support)** <support@momcozy.com>\nDate: Mon, 27 Apr 2026, 19:04\nSubject: Momcozy Re: Order not shipped\nTo: Ben Coughlan <bencoughlan4@gmail.com>\n\n\n\n\nDear Ben Coughlan,\n\nThank you for reaching out to us.\n\nIn order to better assist and serve you quickly, could you please provide us with your order number?\nWith this information, we can better assist you.\nWe look forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team\n\n\n\n This email is a service from Momcozy. Delivered by Zendesk\n\n\nOn April 27, 2026 at 5:43:26 PM UTC, Ben Coughlan bencoughlan4@gmail.com wrote:\n\n> Hey,\n>\n> I ordered a BM04 pair set a week or so ago, any idea what the hold up is?\n\n[GZWYEK-PJLPW]",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1211589\" target=\"_blank\" rel=\"ticket\">#1211589</a> \"Order not shipped\"</div><div dir=\"auto\">Hey, <div dir=\"auto\"><br></div><div dir=\"auto\">I was told this would be back on the 7th, I still haven't gotten an order, nothing has shipped yet.</div><div dir=\"auto\"><br></div><div dir=\"auto\">I really need a baby monitor, do we refund now?</div><div dir=\"auto\"><br></div><div dir=\"auto\">Ben</div></div><br><div><div dir=\"ltr\">---------- Forwarded message ---------<br>From: <strong dir=\"auto\">Kate (Momcozy support)</strong> <span dir=\"auto\"><<a href=\"mailto:support@momcozy.com\" rel=\"noreferrer\">support@momcozy.com</a>></span><br>Date: Mon, 27 Apr 2026, 19:04<br>Subject: Momcozy Re: Order not shipped<br>To: Ben Coughlan <<a href=\"mailto:bencoughlan4@gmail.com\" rel=\"noreferrer\">bencoughlan4@gmail.com</a>><br></div><br><br><u></u>\n \n \n\n \n \n<div style=\"width: 100% !important; margin: 0; padding: 0;\">\n <div style=\" font-size: 14px; line-height: 1.5; color: #444444;\">\n <p dir=\"auto\"></p><div dir=\"auto\"><p dir=\"auto\" style=\"color: #2b2e2f; line-height: 22px; margin: 15px 0;\">Dear Ben Coughlan,</p><p dir=\"auto\" style=\"color: #2b2e2f; line-height: 22px; margin: 15px 0;\">Thank you for reaching out to us.</p><p dir=\"auto\" style=\"color: #2b2e2f; line-height: 22px; margin: 15px 0;\">In order to better assist and serve you quickly, could you please provide us with your order number?<br>With this information, we can better assist you.<br>We look forward to your reply.</p><p dir=\"auto\" style=\"color: #2b2e2f; line-height: 22px; margin: 15px 0;\">Best regards,<br>Momcozy Customer Support Team</p></div>\n </div><br>\n <div style=\" font-size: 12px; line-height: 1.5; color: #49545c; padding-top: 10px; margin: 10px 0 14px;\">\n This email is a service from Momcozy. Delivered by <a href=\"https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification\" style=\"color: black;\" rel=\"noreferrer\">Zendesk</a>\n </div><br>\n <div>\n <div>On April 27, 2026 at 5:43:26 PM UTC, Ben Coughlan <a href=\"mailto:bencoughlan4@gmail.com\" rel=\"noreferrer\">bencoughlan4@gmail.com</a> wrote:<br></div>\n <blockquote style=\"border-left-width: 1px; border-left-color: rgb(204,204,204); border-left-style: solid; padding-left: 1ex; margin: 0px 0px 0px 0.8ex;\"><div dir=\"auto\">Hey, <br><br>I ordered a BM04 pair set a week or so ago, any idea what the hold up is?</div>\n</blockquote>\n </div>\n\n<span style=\"color: #ffffff;\">[GZWYEK-PJLPW]</span>\n\n<div style=\"display: none;\"> <div> </div></div></div></div></div>",
"plain_body": "This is a follow-up to your previous request #1211589 \"Order not shipped\" Hey, \n I was told this would be back on the 7th, I still haven't gotten an order, nothing has shipped yet. \n I really need a baby monitor, do we refund now? \n Ben \n ---------- Forwarded message ---------\nFrom: Kate (Momcozy support) <support@momcozy.com>\nDate: Mon, 27 Apr 2026, 19:04\nSubject: Momcozy Re: Order not shipped\nTo: Ben Coughlan <bencoughlan4@gmail.com>\n \n\n\n \n \n\n \n \n \n \n Dear Ben Coughlan, Thank you for reaching out to us. In order to better assist and serve you quickly, could you please provide us with your order number?\nWith this information, we can better assist you.\nWe look forward to your reply. Best regards,\nMomcozy Customer Support Team \n \n\n \n This email is a service from Momcozy. Delivered by Zendesk\n \n\n \n On April 27, 2026 at 5:43:26 PM UTC, Ben Coughlan bencoughlan4@gmail.com wrote:\n \n Hey, \n\nI ordered a BM04 pair set a week or so ago, any idea what the hold up is? \n \n \n\n[GZWYEK-PJLPW]",
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