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"subject": "Re: Important Reminder: Firmware Update Confirmation Required for BM04 Devices",
"description": "Hallo,\n\nlieben Dank für Ihre Mail.\nWir haben das Kit erhalten und auch das Update abgeschlossen, alles funktioniert ohne Probleme. \n\nMit freundlichen Grüßen \nVanessa Meischner \n\nGesendet mit der WEB.DE Mail App\n\nAm 12.05.26 um 10:02 schrieb support momcozy\n\nVon: \"support momcozy\" \nDatum: 12. Mai 2026\nAn: undisclosed-recipients:;\nCc:\nBetreff: Important Reminder: Firmware Update Confirmation Required for BM04 Devices\nDear Customer,\n\nWe hope this message finds you well.\n\nWe are writing to kindly follow up regarding the firmware upgrade kit you previously received for your BM04 device.\n\nAs part of a mandatory requirement issued by the German regulatory authorities, the firmware update is essential to ensure that your device continues to operate safely, stably, and in compliance with local regulations. We sincerely appreciate your cooperation in completing this important step.\n\nTo help us better support you, could you please confirm the following:\n\n* Whether you have received the firmware upgrade kit we previously sent\n* Whether you have already completed the firmware update process\n* If the update has been completed, whether it was successful\n* After the update, how your device is performing (e.g. stability, connectivity, audio/video performance, etc.)\n\nIf you have not yet completed the update:\n\nWe kindly ask you to perform the firmware upgrade at your earliest convenience. To make the process as simple as possible, we have attached the step-by-step firmware update guide below. Please follow the instructions carefully to ensure a smooth update process.\n momcozy BM03&BM04 Update instruction.pdf (https://drive.google.com/file/d/1WxtuLIKaUZucAedPKVvqQl0fzGocbssb/view?usp=drive_web)\n\nIf you experience any difficulties during the update, or if anything is unclear, please do not hesitate to contact us. Our support team is ready to assist you and ensure the update is completed successfully.\n\nWe truly appreciate your time and cooperation in helping us complete this important process.\n\nThank you very much for your understanding and support.\n\nKind regards,\nWilliam\nMomcozy Customer Support Team",
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"text": "Liebe Vanessa,\n \nvielen Dank für die Aktualisierung.\n \nWir freuen uns sehr zu hören, dass Sie das Firmware-Upgrade-Set - BM04 erhalten haben und dass das Update erfolgreich abgeschlossen wurde. Es ist wunderbar zu wissen, dass jetzt alles einwandfrei funktioniert. Wir schätzen Ihre Geduld und Zusammenarbeit während des gesamten Prozesses sehr.\n \nSollten Sie in Zukunft weitere Unterstützung benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir helfen Ihnen jederzeit gerne weiter.\n \nMit freundlichen Grüßen,\nIhr Momcozy Kundenservice-Team\n Bitte beachten Sie: Ihr Ticket kann vom System automatisch geschlossen werden, aber keine Sorge. Die Schließung des Tickets bedeutet nicht, dass Ihr Anliegen gelöst wurde. Wenn Sie Fragen oder Bedenken haben, können Sie sich jederzeit gerne an uns wenden."
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"text": "Hallo, \n lieben Dank für Ihre Mail. Wir haben das Kit erhalten und auch das Update abgeschlossen, alles funktioniert ohne Probleme. \n Mit freundlichen Grüßen Vanessa Meischner \n\nGesendet mit der WEB.DE Mail App\n\nAm 12.05.26 um 10:02 schrieb support momcozy\n \n\n \n \n \n Von: \"support momcozy\" \n\nDatum: 12. Mai 2026\n\nAn: undisclosed-recipients:;\n\nCc: \n\nBetreff: Important Reminder: Firmware Update Confirmation Required for BM04 Devices\n \n Dear Customer,\n\nWe hope this message finds you well.\n\nWe are writing to kindly follow up regarding the firmware upgrade kit you previously received for your BM04 device.\n\nAs part of a mandatory requirement issued by the German regulatory authorities, the firmware update is essential to ensure that your device continues to operate safely, stably, and in compliance with local regulations. We sincerely appreciate your cooperation in completing this important step.\n\nTo help us better support you, could you please confirm the following:\n\n \n Whether you have received the firmware upgrade kit we previously sent \n Whether you have already completed the firmware update process \n If the update has been completed, whether it was successful \n After the update, how your device is performing (e.g. stability, connectivity, audio/video performance, etc.) \n \n\nIf you have not yet completed the update:\n\nWe kindly ask you to perform the firmware upgrade at your earliest convenience. To make the process as simple as possible, we have attached the step-by-step firmware update guide below. Please follow the instructions carefully to ensure a smooth update process. momcozy BM03&BM04 Update instruction.pdf \n\nIf you experience any difficulties during the update, or if anything is unclear, please do not hesitate to contact us. Our support team is ready to assist you and ensure the update is completed successfully.\n\nWe truly appreciate your time and cooperation in helping us complete this important process.\n\nThank you very much for your understanding and support.\n\nKind regards,\nWilliam Momcozy Customer Support Team"
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"description": "Hallo,\n\nlieben Dank für Ihre Mail.\nWir haben das Kit erhalten und auch das Update abgeschlossen, alles funktioniert ohne Probleme. \n\nMit freundlichen Grüßen \nVanessa Meischner \n\nGesendet mit der WEB.DE Mail App\n\nAm 12.05.26 um 10:02 schrieb support momcozy\n\nVon: \"support momcozy\" <support@momcozy.com>\nDatum: 12. Mai 2026\nAn: undisclosed-recipients:;\nCc:\nBetreff: Important Reminder: Firmware Update Confirmation Required for BM04 Devices\nDear Customer,\n\nWe hope this message finds you well.\n\nWe are writing to kindly follow up regarding the firmware upgrade kit you previously received for your BM04 device.\n\nAs part of a mandatory requirement issued by the German regulatory authorities, the firmware update is essential to ensure that your device continues to operate safely, stably, and in compliance with local regulations. We sincerely appreciate your cooperation in completing this important step.\n\nTo help us better support you, could you please confirm the following:\n\n* Whether you have received the firmware upgrade kit we previously sent\n* Whether you have already completed the firmware update process\n* If the update has been completed, whether it was successful\n* After the update, how your device is performing (e.g. stability, connectivity, audio/video performance, etc.)\n\n\nIf you have not yet completed the update:\n\nWe kindly ask you to perform the firmware upgrade at your earliest convenience. To make the process as simple as possible, we have attached the step-by-step firmware update guide below. Please follow the instructions carefully to ensure a smooth update process.\n momcozy BM03&BM04 Update instruction.pdf (https://drive.google.com/file/d/1WxtuLIKaUZucAedPKVvqQl0fzGocbssb/view?usp=drive_web)\n\n\nIf you experience any difficulties during the update, or if anything is unclear, please do not hesitate to contact us. Our support team is ready to assist you and ensure the update is completed successfully.\n\nWe truly appreciate your time and cooperation in helping us complete this important process.\n\nThank you very much for your understanding and support.\n\nKind regards,\nWilliam\nMomcozy Customer Support Team",
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"body": "Liebe Vanessa,\n \nvielen Dank für die Aktualisierung.\n \nWir freuen uns sehr zu hören, dass Sie das Firmware-Upgrade-Set - BM04 erhalten haben und dass das Update erfolgreich abgeschlossen wurde. Es ist wunderbar zu wissen, dass jetzt alles einwandfrei funktioniert. Wir schätzen Ihre Geduld und Zusammenarbeit während des gesamten Prozesses sehr.\n \nSollten Sie in Zukunft weitere Unterstützung benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir helfen Ihnen jederzeit gerne weiter.\n \nMit freundlichen Grüßen,\nIhr Momcozy Kundenservice-Team\n Bitte beachten Sie: Ihr Ticket kann vom System automatisch geschlossen werden, aber keine Sorge. Die Schließung des Tickets bedeutet nicht, dass Ihr Anliegen gelöst wurde. Wenn Sie Fragen oder Bedenken haben, können Sie sich jederzeit gerne an uns wenden.",
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"body": "Liebe Vanessa,\n\nvielen Dank für die Aktualisierung.\n\nWir freuen uns sehr zu hören, dass Sie das Firmware-Upgrade-Set - BM04 erhalten haben und dass das Update erfolgreich abgeschlossen wurde. Es ist wunderbar zu wissen, dass jetzt alles einwandfrei funktioniert. Wir schätzen Ihre Geduld und Zusammenarbeit während des gesamten Prozesses sehr.\n\nSollten Sie in Zukunft weitere Unterstützung benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir helfen Ihnen jederzeit gerne weiter.\n\nMit freundlichen Grüßen,\nIhr Momcozy Kundenservice-Team\n\n* * *\n_Bitte beachten Sie: Ihr Ticket kann vom System automatisch geschlossen werden, aber keine Sorge. Die Schließung des Tickets bedeutet nicht, dass Ihr Anliegen gelöst wurde. Wenn Sie Fragen oder Bedenken haben, können Sie sich jederzeit gerne an uns wenden._",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Liebe Vanessa,<br> <br>vielen Dank für die Aktualisierung.<br> <br>Wir freuen uns sehr zu hören, dass Sie das Firmware-Upgrade-Set - BM04 erhalten haben und dass das Update erfolgreich abgeschlossen wurde. Es ist wunderbar zu wissen, dass jetzt alles einwandfrei funktioniert. Wir schätzen Ihre Geduld und Zusammenarbeit während des gesamten Prozesses sehr.<br> <br>Sollten Sie in Zukunft weitere Unterstützung benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir helfen Ihnen jederzeit gerne weiter.<br> <br>Mit freundlichen Grüßen,<br>Ihr Momcozy Kundenservice-Team<br><hr><i>Bitte beachten Sie: Ihr Ticket kann vom System automatisch geschlossen werden, aber keine Sorge. Die Schließung des Tickets bedeutet nicht, dass Ihr Anliegen gelöst wurde. Wenn Sie Fragen oder Bedenken haben, können Sie sich jederzeit gerne an uns wenden.</i><br></div>",
"plain_body": "Liebe Vanessa,\n \nvielen Dank für die Aktualisierung.\n \nWir freuen uns sehr zu hören, dass Sie das Firmware-Upgrade-Set - BM04 erhalten haben und dass das Update erfolgreich abgeschlossen wurde. Es ist wunderbar zu wissen, dass jetzt alles einwandfrei funktioniert. Wir schätzen Ihre Geduld und Zusammenarbeit während des gesamten Prozesses sehr.\n \nSollten Sie in Zukunft weitere Unterstützung benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir helfen Ihnen jederzeit gerne weiter.\n \nMit freundlichen Grüßen,\nIhr Momcozy Kundenservice-Team\n Bitte beachten Sie: Ihr Ticket kann vom System automatisch geschlossen werden, aber keine Sorge. Die Schließung des Tickets bedeutet nicht, dass Ihr Anliegen gelöst wurde. Wenn Sie Fragen oder Bedenken haben, können Sie sich jederzeit gerne an uns wenden.",
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"body": " Hallo,\n\n\n\nlieben Dank für Ihre Mail.\n\nWir haben das Kit erhalten und auch das Update abgeschlossen, alles funktioniert ohne Probleme.\n\n\n\nMit freundlichen Grüßen\n\nVanessa Meischner\n\nGesendet mit der WEB.DE Mail App\n\nAm 12.05.26 um 10:02 schrieb support momcozy\n\n\n Von: \"support momcozy\" <support@momcozy.com>\nDatum: 12. Mai 2026\nAn: undisclosed-recipients:;\nCc:\nBetreff: Important Reminder: Firmware Update Confirmation Required for BM04 Devices\n\nDear Customer,\n\nWe hope this message finds you well.\n\nWe are writing to kindly follow up regarding the firmware upgrade kit you previously received for your BM04 device.\n\nAs part of a mandatory requirement issued by the German regulatory authorities, the firmware update is essential to ensure that your device continues to operate safely, stably, and in compliance with local regulations. We sincerely appreciate your cooperation in completing this important step.\n\nTo help us better support you, could you please confirm the following:\n\n\n- Whether you have received the firmware upgrade kit we previously sent\n- Whether you have already completed the firmware update process\n- If the update has been completed, whether it was successful\n- After the update, how your device is performing (e.g. stability, connectivity, audio/video performance, etc.)\n\n\nIf you have not yet completed the update:\n\nWe kindly ask you to perform the firmware upgrade at your earliest convenience. To make the process as simple as possible, we have attached the step-by-step firmware update guide below. Please follow the instructions carefully to ensure a smooth update process.\n  momcozy BM03&BM04 Update instruction.pdf\n\n\nIf you experience any difficulties during the update, or if anything is unclear, please do not hesitate to contact us. Our support team is ready to assist you and ensure the update is completed successfully.\n\nWe truly appreciate your time and cooperation in helping us complete this important process.\n\nThank you very much for your understanding and support.\n\nKind regards,\nWilliam\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div>\n <div style=\" font-size: 17px; color: black;\">\n \nHallo,</div><div style=\" font-size: 17px; color: black;\"><br></div><div style=\" font-size: 17px; color: black;\">lieben Dank für Ihre Mail.</div><div style=\" font-size: 17px; color: black;\">Wir haben das Kit erhalten und auch das Update abgeschlossen, alles funktioniert ohne Probleme. </div><div style=\" font-size: 17px; color: black;\"><br></div><div style=\" font-size: 17px; color: black;\">Mit freundlichen Grüßen </div><div style=\" font-size: 17px; color: black;\">Vanessa Meischner <br>\n<br>Gesendet mit der WEB.DE Mail App\n<br>\n<br>Am 12.05.26 um 10:02 schrieb support momcozy\n <br><br>\n </div>\n <div style=\"border-left-width: 2px; border-left-color: gray; border-left-style: solid; padding-left: 10px; width: 100%%;\">\n <div style=\" font-size: 17px; color: black;\">\n Von: \"support momcozy\" <support@momcozy.com>\n<br>Datum: 12. Mai 2026\n<br>An: undisclosed-recipients:;\n<br>Cc: \n<br>Betreff: Important Reminder: Firmware Update Confirmation Required for BM04 Devices\n </div>\n <div dir=\"ltr\">Dear Customer,<br><br>We hope this message finds you well.<br><br>We are writing to kindly follow up regarding the firmware upgrade kit you previously received for your BM04 device.<br><br>As part of a mandatory requirement issued by the German regulatory authorities, the firmware update is essential to ensure that your device continues to operate safely, stably, and in compliance with local regulations. We sincerely appreciate your cooperation in completing this important step.<br><br>To help us better support you, could you please confirm the following:<br><br><ul dir=\"auto\">\n<li>Whether you have received the firmware upgrade kit we previously sent</li>\n<li>Whether you have already completed the firmware update process</li>\n<li>If the update has been completed, whether it was successful</li>\n<li>After the update, how your device is performing (e.g. stability, connectivity, audio/video performance, etc.)</li>\n</ul>\n<br>If you have not yet completed the update:<br><br>We kindly ask you to perform the firmware upgrade at your earliest convenience. To make the process as simple as possible, we have attached the step-by-step firmware update guide below. Please follow the instructions carefully to ensure a smooth update process.<div style=\"width: 386px; height: 20px; max-height: 20px; background-color: rgb(245,245,245); margin: 6px 0px; padding: 10px; border: 1px solid rgb(221,221,221); font: 400 14px/20px "Google Sans", sans-serif;\"><a href=\"https://drive.google.com/file/d/1WxtuLIKaUZucAedPKVvqQl0fzGocbssb/view?usp=drive_web\" style=\"color: rgb(32,33,36); display: inline-block; max-width: 356px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; text-decoration: none; border: medium none currentcolor;\" rel=\"noreferrer\"><img style=\"vertical-align: text-bottom; padding-right: 10px; height: 20px; border-style: none;\" alt=\"\" src=\"https://ssl.gstatic.com/docs/doclist/images/icon_10_generic_list.png\"> <span dir=\"ltr\" style=\"vertical-align: bottom;\">momcozy BM03&BM04 Update instruction.pdf</span></a></div>\n<br><br>If you experience any difficulties during the update, or if anything is unclear, please do not hesitate to contact us. Our support team is ready to assist you and ensure the update is completed successfully.<br><br>We truly appreciate your time and cooperation in helping us complete this important process.<br><br>Thank you very much for your understanding and support.<br><br>Kind regards,<br>William<div>Momcozy Customer Support Team</div>\n</div>\n\n</div>\n </div></div>",
"plain_body": "Hallo, \n lieben Dank für Ihre Mail. Wir haben das Kit erhalten und auch das Update abgeschlossen, alles funktioniert ohne Probleme. \n Mit freundlichen Grüßen Vanessa Meischner \n\n\nGesendet mit der WEB.DE Mail App\n\n\n\nAm 12.05.26 um 10:02 schrieb support momcozy\n \n\n\n \n \n \n Von: \"support momcozy\" <support@momcozy.com>\n\nDatum: 12. Mai 2026\n\nAn: undisclosed-recipients:;\n\nCc: \n\nBetreff: Important Reminder: Firmware Update Confirmation Required for BM04 Devices\n \n Dear Customer,\n\nWe hope this message finds you well.\n\nWe are writing to kindly follow up regarding the firmware upgrade kit you previously received for your BM04 device.\n\nAs part of a mandatory requirement issued by the German regulatory authorities, the firmware update is essential to ensure that your device continues to operate safely, stably, and in compliance with local regulations. We sincerely appreciate your cooperation in completing this important step.\n\nTo help us better support you, could you please confirm the following:\n\n \n Whether you have received the firmware upgrade kit we previously sent \n Whether you have already completed the firmware update process \n If the update has been completed, whether it was successful \n After the update, how your device is performing (e.g. stability, connectivity, audio/video performance, etc.) \n \n\nIf you have not yet completed the update:\n\nWe kindly ask you to perform the firmware upgrade at your earliest convenience. To make the process as simple as possible, we have attached the step-by-step firmware update guide below. Please follow the instructions carefully to ensure a smooth update process. momcozy BM03&BM04 Update instruction.pdf \n\n\nIf you experience any difficulties during the update, or if anything is unclear, please do not hesitate to contact us. Our support team is ready to assist you and ensure the update is completed successfully.\n\nWe truly appreciate your time and cooperation in helping us complete this important process.\n\nThank you very much for your understanding and support.\n\nKind regards,\nWilliam Momcozy Customer Support Team",
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