提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1250758",
"subject": "image0.jpeg",
"description": "image0.jpeg",
"status": "solved",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T07:54:27Z",
"updated_at": "2026-05-13T10:10:27Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "INNEKSU PREMIER AGENCY",
"agents_notes": "INNEKSU PREMIER AGENCY",
"category_field_id": "34154549939865",
"category_name": "CPI::Parts crack or break",
"category_value": "cpi__parts_crack_or_break",
"category_zh": "配件开裂或断裂"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 2,
"email": 2
}
},
"messages": [
{
"conversation_id": "57881407174937",
"type": "Comment",
"created_at": "2026-05-13T10:10:27Z",
"author_id": "33115820348185",
"author_name": "BL-B2B-Kristine",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hi,\n \nThank you for the reply.\n \nWe have verified that your purchase platform has a partnership with our distributor team, who will handle your after-sales service.\n \nWe are confident they will take great care of you. You can reach their dedicated support team directly at the contact details below:\n \n📱 Phone: 01165188121\n \nOnce they verify your order details and understand the product issue, they will be happy to provide you with full assistance.\n \nIf you encounter any difficulty reaching them or need further guidance from us, please feel free to reply to this email. We're here to help facilitate the connection.\n \nThank you for your understanding. Have a wonderful day!\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57866316878105",
"type": "Comment",
"created_at": "2026-05-13T03:13:02Z",
"author_id": "57831637133593",
"author_name": "Лада Козакова",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Sent from my iPhone"
},
{
"conversation_id": "57865991813401",
"type": "Comment",
"created_at": "2026-05-13T03:04:08Z",
"author_id": "33115820348185",
"author_name": "BL-B2B-Kristine",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hi,\n \nThank you for reaching out to us.\n \nWe’re here to help and would love to understand your request in more detail. Could you please share a bit more about the issue or support you need so we can assist you promptly?\n \nLooking forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57841165118361",
"type": "Comment",
"created_at": "2026-05-12T03:25:27Z",
"author_id": "57831637133593",
"author_name": "Лада Козакова",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "image0.jpeg"
}
]
}
conversation_raw_json
{
"conversations": [
{
"id": 57881407174937,
"type": "Comment",
"author_id": 33115820348185,
"body": "Hi,\n\nThank you for the reply.\n\n**We have verified that your purchase platform has a partnership with our distributor team, who will handle your after-sales service.**\n\nWe are confident they will take great care of you. You can reach their dedicated support team directly at the contact details below:\n\n**📱 Phone: 01165188121**\n\nOnce they verify your order details and understand the product issue, they will be happy to provide you with full assistance.\n\nIf you encounter any difficulty reaching them or need further guidance from us, please feel free to reply to this email. We're here to help facilitate the connection.\n\nThank you for your understanding. Have a wonderful day!\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi,<br> <br>Thank you for the reply.<br> <br><strong>We have verified that your purchase platform has a partnership with our distributor team, who will handle your after-sales service.</strong><br> <br>We are confident they will take great care of you. You can reach their dedicated support team directly at the contact details below:<br> <br><strong>📱 Phone: 01165188121</strong><br> <br>Once they verify your order details and understand the product issue, they will be happy to provide you with full assistance.<br> <br>If you encounter any difficulty reaching them or need further guidance from us, please feel free to reply to this email. We're here to help facilitate the connection.<br> <br>Thank you for your understanding. Have a wonderful day!<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi,\n \nThank you for the reply.\n \nWe have verified that your purchase platform has a partnership with our distributor team, who will handle your after-sales service.\n \nWe are confident they will take great care of you. You can reach their dedicated support team directly at the contact details below:\n \n📱 Phone: 01165188121\n \nOnce they verify your order details and understand the product issue, they will be happy to provide you with full assistance.\n \nIf you encounter any difficulty reaching them or need further guidance from us, please feel free to reply to this email. We're here to help facilitate the connection.\n \nThank you for your understanding. Have a wonderful day!\n \nBest regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57881407174809,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "ladka1488@icloud.com",
"name": "Лада Козакова"
},
"rel": null
}
},
"created_at": "2026-05-13T10:10:27Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Baguio City, 15, Philippines",
"latitude": 16.4124,
"longitude": 120.5933
},
"custom": {}
}
},
{
"id": 57866316878105,
"type": "Comment",
"author_id": 57831637133593,
"body": "  \n\nSent from my iPhone",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><img alt=\"image0.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/KMT0SvIoz8qDWOIA3I8j40Xaz/?name=image0.jpeg\"><img alt=\"image1.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/vEgL9JgNPExRpO9flEOmWSFiB/?name=image1.jpeg\"><br><div dir=\"ltr\">Sent from my iPhone</div></div>",
"plain_body": "Sent from my iPhone",
"public": true,
"attachments": [],
"audit_id": 57866316877977,
"locale": null,
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "ladka1488@icloud.com",
"name": "Лада Козакова",
"original_recipients": [
"ladka1488@icloud.com",
"b2bcs@momcozy.com"
]
},
"to": {
"name": "momcozy",
"address": "b2bcs@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-13T03:13:02Z",
"metadata": {
"system": {
"message_id": "<F46FB11A-4751-4761-9BB5-271C11355813@icloud.com>",
"client": "iPhone Mail (23E261)",
"email_id": "01KRFN5ARVCGS3ZSH8MDSPX8NX",
"ip_address": "17.56.9.36",
"raw_email_identifier": "20869961/6d093734-9ee7-4b69-99c0-87d145343762.eml",
"json_email_identifier": "20869961/6d093734-9ee7-4b69-99c0-87d145343762.json",
"eml_redacted": false,
"location": "Prineville, OR, United States",
"latitude": 44.3041,
"longitude": -120.8364
},
"custom": {},
"flags": [
15
],
"flags_options": {
"15": {
"trusted": true
}
},
"trusted": true,
"suspension_type_id": null
}
},
{
"id": 57865991813401,
"type": "Comment",
"author_id": 33115820348185,
"body": "Hi,\n\nThank you for reaching out to us.\n\nWe’re here to help and would love to understand your request in more detail. Could you please share a bit more about the issue or support you need so we can assist you promptly?\n\nLooking forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi,<br> <br>Thank you for reaching out to us.<br> <br>We’re here to help and would love to understand your request in more detail. Could you please share a bit more about the issue or support you need so we can assist you promptly?<br> <br>Looking forward to your reply.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi,\n \nThank you for reaching out to us.\n \nWe’re here to help and would love to understand your request in more detail. Could you please share a bit more about the issue or support you need so we can assist you promptly?\n \nLooking forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57865991813273,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "ladka1488@icloud.com",
"name": "Лада Козакова"
},
"rel": null
}
},
"created_at": "2026-05-13T03:04:08Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Baguio City, 15, Philippines",
"latitude": 16.4124,
"longitude": 120.5933
},
"custom": {}
}
},
{
"id": 57841165118361,
"type": "Comment",
"author_id": 57831637133593,
"body": "image0.jpeg",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">image0.jpeg</p></div>",
"plain_body": "image0.jpeg",
"public": true,
"attachments": [
{
"url": "https://rootglobal.zendesk.com/api/v2/attachments/57831310119321.json",
"id": 57831310119321,
"file_name": "image0.jpeg",
"content_url": "https://rootglobal.zendesk.com/attachments/token/8e9GmrBZh9yS1j4SqVWLDRO5u/?name=image0.jpeg",
"mapped_content_url": "https://rootglobal.zendesk.com/attachments/token/8e9GmrBZh9yS1j4SqVWLDRO5u/?name=image0.jpeg",
"content_type": "image/jpeg",
"size": 107352,
"width": null,
"height": null,
"inline": false,
"deleted": false,
"malware_access_override": false,
"malware_scan_result": "malware_not_found",
"thumbnails": [
{
"url": "https://rootglobal.zendesk.com/api/v2/attachments/57831350579353.json",
"id": 57831350579353,
"file_name": "image0_thumb.jpeg",
"content_url": "https://rootglobal.zendesk.com/attachments/token/iwwnEwaQRDDhg5d7VuQV951yw/?name=image0_thumb.jpeg",
"mapped_content_url": "https://rootglobal.zendesk.com/attachments/token/iwwnEwaQRDDhg5d7VuQV951yw/?name=image0_thumb.jpeg",
"content_type": "image/jpeg",
"size": 1492,
"width": 60,
"height": 80,
"inline": false,
"deleted": false,
"malware_access_override": false,
"malware_scan_result": "not_scanned"
}
]
}
],
"audit_id": 57841165118105,
"locale": null,
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "ladka1488@icloud.com",
"name": "Лада Козакова",
"original_recipients": [
"ladka1488@icloud.com",
"ladka1488@icloud.com"
]
},
"to": {
"name": "momcozy",
"address": "b2bcs@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-12T03:25:27Z",
"metadata": {
"system": {
"message_id": "<5973428A-274B-4476-B499-84EF213B2A75@icloud.com>",
"client": "iPhone Mail (23E261)",
"email_id": "01KRD3FK5RME0H965QSVKMPXQT",
"ip_address": "17.57.152.38",
"raw_email_identifier": "20869961/60df2d9c-364e-417a-944f-a62e2f437253.eml",
"json_email_identifier": "20869961/60df2d9c-364e-417a-944f-a62e2f437253.json",
"eml_redacted": false,
"location": "United States",
"latitude": 37.751,
"longitude": -97.822
},
"custom": {}
}
}
],
"users": [
{
"id": 33115820348185,
"url": "https://rootglobal.zendesk.com/api/v2/users/33115820348185.json",
"name": "BL-B2B-Kristine",
"email": "root-support-10@rootglobal.net",
"created_at": "2024-05-30T03:25:37Z",
"updated_at": "2026-05-14T03:04:47Z",
"time_zone": "Beijing",
"iana_time_zone": "Asia/Shanghai",
"phone": null,
"shared_phone_number": null,
"photo": {
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"id": 45020305576601,
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"content_url": "https://rootglobal.zendesk.com/system/photos/45020305576601/1.jpg",
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"inline": false,
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"thumbnails": [
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}
]
},
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Flora",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-14T01:32:00Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 32981618076825,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 57831637133593,
"url": "https://rootglobal.zendesk.com/api/v2/users/57831637133593.json",
"name": "Лада Козакова",
"email": "ladka1488@icloud.com",
"created_at": "2026-05-12T07:54:27Z",
"updated_at": "2026-05-13T03:12:57Z",
"time_zone": "Asia/Hong_Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "end-user",
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"external_id": null,
"tags": [],
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"details": null,
"notes": null,
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"ticket_restriction": "requested",
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"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
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},
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}
],
"next_page": null,
"previous_page": null,
"count": 4
}