回复：Babylist 客户：需要吸奶器方面的协助

Re: Babylist Customer: Needs Assistance with Pump
Ticket 1250723 open normal 2026-05-12T07:49:12Z Zendesk
客服备注 / Agents notes 34029476051481
1
1
Zendesk 既有问题分类 34154549939865
CPI::No suction issue
value: cpi__no_suction_issue
CPI::无吸力问题
销售渠道 / 来源渠道 32685292044825
B2B::Babylist
value: b2b__babylist
产品型号 / 产品线 33749938239513
milk pump::Momcozy::M9
value: milk.pump_momcozy_m9_mobile.flow_

核心信息

产品字段
milk pump::Momcozy::M9
会话渠道
{"email": 3, "web": 3}
本地 channel
Agent
更新时间
2026-05-14T01:59:53Z
Requester
空
模型
gemini-3-flash-preview

中文整合阅读文本

标题：回复：Babylist Customer: Needs Assistance with Pump
既有分类：CPI::无吸力问题
产品/渠道：milk pump::Momcozy::M9 / Agent (email, web)
客服备注：1
描述：Babylist 客户反馈 M9 吸奶器无吸力问题。客服提供了详细的故障排除步骤（马达测试、配件检查、穿着建议等），并要求客户提供原始收据、UDI/SN 信息以及配送地址以便安排保修换新。
会话记录：
[2026-05-12 Agent]: 提供初步排查建议并索要原始凭证及地址。
[2026-05-12 Customer]: 提供地址及型号 M9 BP223，说明是通过保险获得的，且是第二次遇到吸力失效申请换新，附带 Babylist 订单链接。
[2026-05-13 Agent]: 表示理解沮丧心情，但指出客户提供的收据是补发件收据，需重新提供最初购买的原始收据。
[2026-05-13 Customer]: 发送订单号 BLS-18677745。
[2026-05-14 Agent]: 解释无法通过 Babylist 订单号查到详情，再次要求提供包含型号和日期的原始收据截图。
[2026-05-14 Customer]: 询问“这个行吗”。

描述与翻译

中文描述

您好，

希望您一切都好！

Babylist 就您的吸奶器问题联系了我们。对于给您带来的不便，我们深表歉意。

**为了更好地分析您遇到的问题，请提供原始订单收据的照片或文件，其中需显示“订单日期”和“产品型号”，以及包装盒底部的 UDI（唯一设备识别码）信息。您可以扫描包装盒上生产日期和 SN（序列号）旁的二维码来获取 UDI。如果包装盒已丢弃或盒上没有 UDI 标签，您也可以扫描设备底部的二维码来获取产品的 SN。**

* * *
我们收到过其他用户关于此问题的反馈，但在排除故障后，问题大多得到了解决。

**您能否先按照以下步骤操作，看看问题是否可以解决？**

1. 拆卸马达和奶杯，然后用拇指按住马达的吸力口。测试 1 档和 9 档的吸力，感受差异。
2. 如果您有两个吸奶器，请将马达与收集杯互换，以确定是否是马达的问题。

**如果马达运转良好，您可以随后检查吸奶器配件及其他可能的问题。请检查以下各项：**

1. 确保硅胶隔膜和阀门没有损坏且安装正确。参考教学视频：
https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0
通过检查阀门、连接器和隔膜的运动来验证密封性。我们可以拆下并重新安装法兰和其他配件，戴上吸奶器后再开启，这也有助于吸奶器恢复正常吸力。
2. 吸奶器配件由硅胶制成。由于重复使用会产生磨损，我们建议每 1-3 个月更换一次。请从 Momcozy 官方商店订购，因为我们已确认某些仿冒配件可能会导致问题。
3. 由于母亲的乳头尺寸会发生变化，测量并选择合适的尺寸也非常重要。
4. 为确保吸奶器正常工作，请佩戴具有弹性面料、上开扣且无钢圈垫的全罩杯胸罩，并确保吸奶时法兰紧贴乳房。系紧胸罩以确保稳固贴合。

我们希望这些建议能帮助您解决吸奶器的问题。如果上述建议无效，请拍摄吸奶器马达的照片（确保制造商信息清晰可见）以及吸奶器部件。此外，如果吸奶器部件是从我们官方商店购买的，请提供订单号。您在此事上的协助将使我们能够更高效地识别问题原因。

* * *
如果问题仍然存在，一旦我们收到并核实了所需信息和收据，我们将很乐意为您安排更换同型号产品。请注意，颜色将取决于可用库存。请按以下格式向我们提供您的地址信息：

姓名（Full Name）：
州/省（State/Province）：
城市（City）：
邮编（Zip Code）：
街道地址（Street Address）：
联系电话（Contact Number）：
故障吸奶器数量 (1或2)：

感谢您的配合。

顺颂商祺，
Momcozy 客服团队

英文/原始描述

Hi,

We hope you are doing well!

Babylist has reached out to us regarding your pump issue. We apologize for the inconvenience caused.

_**To better analyze the issue you're experiencing, please provide a photo or file of your ORIGINAL order receipt showing the ORDER DATE and PRODUCT MODEL, and the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.**_

* * *
We have had other user’s feedback on this issue, but after troubleshooting the problem was mostly resolved.

**Could you first follow these steps to see if the problem can be resolved?**

1.Disassemble the motor and the milk bowl, then use your thumb to cover the suction port of the motor. Test the suction force at levels 1 and 9 to feel the difference.
2.If you have two pumps, switch the motors with the collection cups to identify if there is an issue with the motor.

**If the motor is working well, you can then check the pump accessories and other possible issues. Kindly check the following:**

1.Ensure the silicone diaphragm and valve are undamaged and correctly installed. Refer to the instructional video.
https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0
Verify the seal by checking the movement of the valve, linker, and diaphragm. We can remove and reinstall the flange and other accessories, put on the breast pump and then turn it on, which can also help the breast pump restore normal suction.
2.The breast pump accessories are made of silicone. We recommend replacing them every 1-3 months due to wear from repeated use. Please order from Momcozy official store since we have confirmed that certain counterfeit accessories may lead to problems.
3.Since a mother's nipple size changes, measuring and choosing the appropriate size is also important.
4.For proper breast pump function, wear a full-coverage bra with elastic fabric, a flip-top, and steel-free pads, and ensure the flange is pressed firmly against your breast while pumping. Tighten your bra for a secure fit.

We hope that these tips will help you resolve the issue with your breast pump. Should the aforementioned tips prove ineffective, we kindly request that you capture photographs of the pump motors, ensuring that the manufacturer information is visible, as well as the pump parts. Additionally, please provide the order number if the pump parts were purchased from our official store. Your assistance in this matter will enable us to identify the cause of the issue more efficiently.

* * *
If the issue persist, we’ll be happy to arrange a replacement of the same model for you once we receive and confirm the requested information and receipt. Please note that the color will depend on the available stock. Kindly provide us with your address information in the following format:

Full Name:
State/Province:
City:
Zip Code:
Street Address:
Contact Number:
How many faulty Pump(1or2):

Thank you for your cooperation.

Best Regards,
Momcozy customer support team

Conversation 中文翻译

#1 customer 2026-05-14T01:59:53Z email Comment Jordan Garcia
这个行吗
英文原文 / 原始消息 
Does this work
#2 agent 2026-05-14T01:57:09Z web Comment BL-B2B-Angel
您好，

感谢您的回复。

我们想澄清一下，由于您的购买是通过 Babylist 完成的，我们无法使用订单号 BLS-18677745 获取您的具体订单详情。

为了推进您的案例，能否请您提供一张原始收据的截图？重要的是截图要清楚地显示吸奶器型号和下单日期。这将使我们能够核实保修并为您提供进一步帮助。

感谢您的配合，期待您的回复。

顺颂商祺，
Momcozy 客服团队
英文原文 / 原始消息 
Hello,
 
Thank you for your response.
 
We would like to clarify that since your purchase was made through Babylist, we do not have access to your specific order details using the order number BLS-18677745.
 
To proceed with your case, could you please provide a screenshot of the original receipt? It is important that the screenshot clearly shows the pump model and the order date. This will allow us to verify the warranty and assist you further.
 
Thank you for your cooperation and we look forward to your reply.
 
Best Regards,
Momcozy customer support team
#3 customer 2026-05-13T13:31:03Z email Comment Jordan Garcia
BLS-18677745
英文原文 / 原始消息 
BLS-18677745
#4 agent 2026-05-13T10:28:08Z web Comment BL-B2B-Lisa
您好，

感谢提供详情和链接。我们完全理解再次遇到吸力问题是多么令人沮丧，尤其是已经在申请过一次更换之后。

然而，我们恳请您重新发送最初从 Babylist 购买的吸奶器的原始订单收据。您提供的收据似乎是补发件的收据，我们需要原始购买收据来继续处理您的案例。

感谢您的理解与配合。如果您需要任何帮助，请告知我们。

顺颂商祺，
Momcozy 客服团队
英文原文 / 原始消息 
Hi,
 
Thank you for providing the details and the link. We completely understand how frustrating it must be to experience suction issues again, especially after already requesting a replacement.
 
However, we kindly ask you to resend the ORIGINAL order receipt for the pump you initially purchased from Babylist. The receipt you provided appears to be for the reshipment, and we need the original purchase receipt to proceed with your case.
 
We appreciate your understanding and cooperation. Please let us know if you need any assistance with this.
 
Best Regards,
Momcozy customer support team
#5 customer 2026-05-12T19:11:13Z email Comment Jordan Garcia
Jordan Garcia, 德克萨斯州 Webster 77598, 200 water st apt 21303, 832-386-0590, 故障吸奶器只有一个。
这是型号 - M9 BP223
我们是通过保险获得这个吸奶器的，这是我们第二次因为吸力不起作用而请求换新了：https://www.babylist.com/orders/911F20C6-3D6F-4800-B8D6-6AD337579F24
英文原文 / 原始消息 
Jordan Garcia TX Webster 77598 200 water st apt 21303 832-386-0590 faulty pumps is only one 
 this its the model number- M9 BP223 
 and we got this pump with insurance and its the second time weve had to request a new because the suction isnt working https://www.babylist.com/orders/911F20C6-3D6F-4800-B8D6-6AD337579F24
#6 agent 2026-05-12T07:49:12Z web Comment BL-B2B-Lisa
您好，

希望您一切都好！

Babylist 就您的吸奶器问题联系了我们。对于给您带来的不便，我们深表歉意。

为了更好地分析您遇到的问题，请提供原始订单收据的照片或文件，其中需显示“订单日期”和“产品型号”，以及包装盒底部的 UDI（唯一设备识别码）信息。您可以扫描包装盒上生产日期和 SN（序列号）旁的二维码来获取 UDI。如果包装盒已丢弃或盒上没有 UDI 标签，您也可以扫描设备底部的二维码来获取产品的 SN。

我们收到过其他用户关于此问题的反馈，但在排除故障后，问题大多得到了解决。

**您能否先按照以下步骤操作，看看问题是否可以解决？**

1. 拆卸马达和奶杯，然后用拇指按住马达的吸力口。测试 1 档和 9 档的吸力，感受差异。
2. 如果您有两个吸奶器，请将马达与收集杯互换，以确定是否是马达的问题。

**如果马达运转良好，您可以随后检查吸奶器配件及其他可能的问题。请检查以下各项：**

1. 确保硅胶隔膜和阀门没有损坏且安装正确。参考教学视频：
https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0
通过检查阀门、连接器和隔膜的运动来验证密封性。我们可以拆下并重新安装法兰和其他配件，戴上吸奶器后再开启，这也有助于吸奶器恢复正常吸力。
2. 吸奶器配件由硅胶制成。由于重复使用会产生磨损，我们建议每 1-3 个月更换一次。请从 Momcozy 官方商店订购，因为我们已确认某些仿冒配件可能会导致问题。
3. 由于母亲的乳头尺寸会发生变化，测量并选择合适的尺寸也非常重要。
4. 为确保吸奶器正常工作，请佩戴具有弹性面料、上开扣且无钢圈垫的全罩杯胸罩，并确保吸奶时法兰紧贴乳房。系紧胸罩以确保稳固贴合。

我们希望这些建议能帮助您解决吸奶器的问题。如果上述建议无效，请拍摄吸奶器马达的照片（确保制造商信息清晰可见）以及吸奶器部件。此外，如果吸奶器部件是从我们官方商店购买的，请提供订单号。您在此事上的协助将使我们能够更高效地识别问题原因。

如果问题仍然存在，一旦我们收到并核实了所需信息和收据，我们将很乐意为您安排更换同型号产品。请注意，颜色将取决于可用库存。请按以下格式向我们提供您的地址信息：

姓名：
州/省：
城市：
邮编：
街道地址：
联系电话：
故障吸奶器数量 (1或2)：

感谢您的配合。

顺颂商祺，
Momcozy 客服团队
英文原文 / 原始消息 
Hi,
 
We hope you are doing well! 
 
Babylist has reached out to us regarding your pump issue. We apologize for the inconvenience caused.
 
To better analyze the issue you're experiencing, please provide a photo or file of your ORIGINAL order receipt showing the ORDER DATE and PRODUCT MODEL, and the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.
 We have had other user’s feedback on this issue, but after troubleshooting the problem was mostly resolved.
 
Could you first follow these steps to see if the problem can be resolved?
 
1.Disassemble the motor and the milk bowl, then use your thumb to cover the suction port of the motor. Test the suction force at levels 1 and 9 to feel the difference.
2.If you have two pumps, switch the motors with the collection cups to identify if there is an issue with the motor.
 
If the motor is working well, you can then check the pump accessories and other possible issues. Kindly check the following:
 
1.Ensure the silicone diaphragm and valve are undamaged and correctly installed. Refer to the instructional video.
https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0
Verify the seal by checking the movement of the valve, linker, and diaphragm. We can remove and reinstall the flange and other accessories, put on the breast pump and then turn it on, which can also help the breast pump restore normal suction.
2.The breast pump accessories are made of silicone. We recommend replacing them every 1-3 months due to wear from repeated use. Please order from Momcozy official store since we have confirmed that certain counterfeit accessories may lead to problems.
3.Since a mother's nipple size changes, measuring and choosing the appropriate size is also important.
4.For proper breast pump function, wear a full-coverage bra with elastic fabric, a flip-top, and steel-free pads, and ensure the flange is pressed firmly against your breast while pumping. Tighten your bra for a secure fit.
 
We hope that these tips will help you resolve the issue with your breast pump. Should the aforementioned tips prove ineffective, we kindly request that you capture photographs of the pump motors, ensuring that the manufacturer information is visible, as well as the pump parts. Additionally, please provide the order number if the pump parts were purchased from our official store. Your assistance in this matter will enable us to identify the cause of the issue more efficiently.
 If the issue persist, we’ll be happy to arrange a replacement of the same model for you once we receive and confirm the requested information and receipt. Please note that the color will depend on the available stock. Kindly provide us with your address information in the following format:
 
Full Name:
State/Province:
City:
Zip Code:
Street Address:
Contact Number:
How many faulty Pump(1or2):
 
Thank you for your cooperation.
 
Best Regards,
Momcozy customer support team

全部自定义字段

field_id显示名 / 选项名value
32685292044825B2B::Babylistb2b__babylist
33749938239513milk pump::Momcozy::M9milk.pump_momcozy_m9_mobile.flow_
340294760514811
34154549939865CPI::No suction issuecpi__no_suction_issue

更多原始信息

提取后的分类输入 JSON 
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    "description": "Hi,\n\nWe hope you are doing well!\n\nBabylist has reached out to us regarding your pump issue. We apologize for the inconvenience caused.\n\n_**To better analyze the issue you're experiencing, please provide a photo or file of your ORIGINAL order receipt showing the ORDER DATE and PRODUCT MODEL, and the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.**_\n\n* * *\nWe have had other user’s feedback on this issue, but after troubleshooting the problem was mostly resolved.\n\n**Could you first follow these steps to see if the problem can be resolved?**\n\n1.Disassemble the motor and the milk bowl, then use your thumb to cover the suction port of the motor. Test the suction force at levels 1 and 9 to feel the difference.\n2.If you have two pumps, switch the motors with the collection cups to identify if there is an issue with the motor.\n\n**If the motor is working well, you can then check the pump accessories and other possible issues. Kindly check the following:**\n\n1.Ensure the silicone diaphragm and valve are undamaged and correctly installed. Refer to the instructional video.\nhttps://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\nVerify the seal by checking the movement of the valve, linker, and diaphragm. We can remove and reinstall the flange and other accessories, put on the breast pump and then turn it on, which can also help the breast pump restore normal suction.\n2.The breast pump accessories are made of silicone. We recommend replacing them every 1-3 months due to wear from repeated use. Please order from Momcozy official store since we have confirmed that certain counterfeit accessories may lead to problems.\n3.Since a mother's nipple size changes, measuring and choosing the appropriate size is also important.\n4.For proper breast pump function, wear a full-coverage bra with elastic fabric, a flip-top, and steel-free pads, and ensure the flange is pressed firmly against your breast while pumping. Tighten your bra for a secure fit.\n\nWe hope that these tips will help you resolve the issue with your breast pump. Should the aforementioned tips prove ineffective, we kindly request that you capture photographs of the pump motors, ensuring that the manufacturer information is visible, as well as the pump parts. Additionally, please provide the order number if the pump parts were purchased from our official store. Your assistance in this matter will enable us to identify the cause of the issue more efficiently.\n\n* * *\nIf the issue persist, we’ll be happy to arrange a replacement of the same model for you once we receive and confirm the requested information and receipt. Please note that the color will depend on the available stock. Kindly provide us with your address information in the following format:\n\nFull Name:\nState/Province:\nCity:\nZip Code:\nStreet Address:\nContact Number:\nHow many faulty Pump(1or2):\n\nThank you for your cooperation.\n\nBest Regards,\nMomcozy customer support team",
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      "public": true,
      "recording_type": "",
      "text": "Hi,\n \nThank you for providing the details and the link. We completely understand how frustrating it must be to experience suction issues again, especially after already requesting a replacement.\n \nHowever, we kindly ask you to resend the ORIGINAL order receipt for the pump you initially purchased from Babylist. The receipt you provided appears to be for the reshipment, and we need the original purchase receipt to proceed with your case.\n \nWe appreciate your understanding and cooperation. Please let us know if you need any assistance with this.\n \nBest Regards,\nMomcozy customer support team"
    },
    {
      "conversation_id": "57855881096985",
      "type": "Comment",
      "created_at": "2026-05-12T19:11:13Z",
      "author_id": "53859416566937",
      "author_name": "Jordan Garcia",
      "author_role": "end-user",
      "sender_type": "customer",
      "channel": "email",
      "public": true,
      "recording_type": "",
      "text": "Jordan Garcia TX Webster 77598 200 water st apt 21303 832-386-0590 faulty pumps is only one \n this its the model number- M9 BP223 \n and we got this pump with insurance and its the second time weve had to request a new because the suction isnt working https://www.babylist.com/orders/911F20C6-3D6F-4800-B8D6-6AD337579F24"
    },
    {
      "conversation_id": "57840952721817",
      "type": "Comment",
      "created_at": "2026-05-12T07:49:12Z",
      "author_id": "50576529644313",
      "author_name": "BL-B2B-Lisa",
      "author_role": "agent",
      "sender_type": "agent",
      "channel": "web",
      "public": true,
      "recording_type": "",
      "text": "Hi,\n \nWe hope you are doing well! \n \nBabylist has reached out to us regarding your pump issue. We apologize for the inconvenience caused.\n \nTo better analyze the issue you're experiencing, please provide a photo or file of your ORIGINAL order receipt showing the ORDER DATE and PRODUCT MODEL, and the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n We have had other user’s feedback on this issue, but after troubleshooting the problem was mostly resolved.\n \nCould you first follow these steps to see if the problem can be resolved?\n \n1.Disassemble the motor and the milk bowl, then use your thumb to cover the suction port of the motor. Test the suction force at levels 1 and 9 to feel the difference.\n2.If you have two pumps, switch the motors with the collection cups to identify if there is an issue with the motor.\n \nIf the motor is working well, you can then check the pump accessories and other possible issues. Kindly check the following:\n \n1.Ensure the silicone diaphragm and valve are undamaged and correctly installed. Refer to the instructional video.\nhttps://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\nVerify the seal by checking the movement of the valve, linker, and diaphragm. We can remove and reinstall the flange and other accessories, put on the breast pump and then turn it on, which can also help the breast pump restore normal suction.\n2.The breast pump accessories are made of silicone. We recommend replacing them every 1-3 months due to wear from repeated use. Please order from Momcozy official store since we have confirmed that certain counterfeit accessories may lead to problems.\n3.Since a mother's nipple size changes, measuring and choosing the appropriate size is also important.\n4.For proper breast pump function, wear a full-coverage bra with elastic fabric, a flip-top, and steel-free pads, and ensure the flange is pressed firmly against your breast while pumping. Tighten your bra for a secure fit.\n \nWe hope that these tips will help you resolve the issue with your breast pump. Should the aforementioned tips prove ineffective, we kindly request that you capture photographs of the pump motors, ensuring that the manufacturer information is visible, as well as the pump parts. Additionally, please provide the order number if the pump parts were purchased from our official store. Your assistance in this matter will enable us to identify the cause of the issue more efficiently.\n If the issue persist, we’ll be happy to arrange a replacement of the same model for you once we receive and confirm the requested information and receipt. Please note that the color will depend on the available stock. Kindly provide us with your address information in the following format:\n \nFull Name:\nState/Province:\nCity:\nZip Code:\nStreet Address:\nContact Number:\nHow many faulty Pump(1or2):\n \nThank you for your cooperation.\n \nBest Regards,\nMomcozy customer support team"
    }
  ]
}
翻译 JSON 
{
  "translated_subject": "回复：Babylist 客户：需要吸奶器方面的协助",
  "translated_description": "您好，\n\n希望您一切都好！\n\nBabylist 就您的吸奶器问题联系了我们。对于给您带来的不便，我们深表歉意。\n\n**为了更好地分析您遇到的问题，请提供原始订单收据的照片或文件，其中需显示“订单日期”和“产品型号”，以及包装盒底部的 UDI（唯一设备识别码）信息。您可以扫描包装盒上生产日期和 SN（序列号）旁的二维码来获取 UDI。如果包装盒已丢弃或盒上没有 UDI 标签，您也可以扫描设备底部的二维码来获取产品的 SN。**\n\n* * *\n我们收到过其他用户关于此问题的反馈，但在排除故障后，问题大多得到了解决。\n\n**您能否先按照以下步骤操作，看看问题是否可以解决？**\n\n1. 拆卸马达和奶杯，然后用拇指按住马达的吸力口。测试 1 档和 9 档的吸力，感受差异。\n2. 如果您有两个吸奶器，请将马达与收集杯互换，以确定是否是马达的问题。\n\n**如果马达运转良好，您可以随后检查吸奶器配件及其他可能的问题。请检查以下各项：**\n\n1. 确保硅胶隔膜和阀门没有损坏且安装正确。参考教学视频：\nhttps://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\n通过检查阀门、连接器和隔膜的运动来验证密封性。我们可以拆下并重新安装法兰和其他配件，戴上吸奶器后再开启，这也有助于吸奶器恢复正常吸力。\n2. 吸奶器配件由硅胶制成。由于重复使用会产生磨损，我们建议每 1-3 个月更换一次。请从 Momcozy 官方商店订购，因为我们已确认某些仿冒配件可能会导致问题。\n3. 由于母亲的乳头尺寸会发生变化，测量并选择合适的尺寸也非常重要。\n4. 为确保吸奶器正常工作，请佩戴具有弹性面料、上开扣且无钢圈垫的全罩杯胸罩，并确保吸奶时法兰紧贴乳房。系紧胸罩以确保稳固贴合。\n\n我们希望这些建议能帮助您解决吸奶器的问题。如果上述建议无效，请拍摄吸奶器马达的照片（确保制造商信息清晰可见）以及吸奶器部件。此外，如果吸奶器部件是从我们官方商店购买的，请提供订单号。您在此事上的协助将使我们能够更高效地识别问题原因。\n\n* * *\n如果问题仍然存在，一旦我们收到并核实了所需信息和收据，我们将很乐意为您安排更换同型号产品。请注意，颜色将取决于可用库存。请按以下格式向我们提供您的地址信息：\n\n姓名（Full Name）：\n州/省（State/Province）：\n城市（City）：\n邮编（Zip Code）：\n街道地址（Street Address）：\n联系电话（Contact Number）：\n故障吸奶器数量 (1或2)：\n\n感谢您的配合。\n\n顺颂商祺，\nMomcozy 客服团队",
  "translated_agents_notes": "1",
  "translated_category_label": "CPI::无吸力问题",
  "translated_messages": [
    {
      "conversation_id": "57899409714713",
      "created_at": "2026-05-14T01:59:53Z",
      "sender_type": "customer",
      "author_name": "Jordan Garcia",
      "channel": "email",
      "translated_text": "这个行吗"
    },
    {
      "conversation_id": "57899302128281",
      "created_at": "2026-05-14T01:57:09Z",
      "sender_type": "agent",
      "author_name": "BL-B2B-Angel",
      "channel": "web",
      "translated_text": "您好，\n\n感谢您的回复。\n\n我们想澄清一下，由于您的购买是通过 Babylist 完成的，我们无法使用订单号 BLS-18677745 获取您的具体订单详情。\n\n为了推进您的案例，能否请您提供一张原始收据的截图？重要的是截图要清楚地显示吸奶器型号和下单日期。这将使我们能够核实保修并为您提供进一步帮助。\n\n感谢您的配合，期待您的回复。\n\n顺颂商祺，\nMomcozy 客服团队"
    },
    {
      "conversation_id": "57886571501337",
      "created_at": "2026-05-13T13:31:03Z",
      "sender_type": "customer",
      "author_name": "Jordan Garcia",
      "channel": "email",
      "translated_text": "BLS-18677745"
    },
    {
      "conversation_id": "57881917589273",
      "created_at": "2026-05-13T10:28:08Z",
      "sender_type": "agent",
      "author_name": "BL-B2B-Lisa",
      "channel": "web",
      "translated_text": "您好，\n\n感谢提供详情和链接。我们完全理解再次遇到吸力问题是多么令人沮丧，尤其是已经在申请过一次更换之后。\n\n然而，我们恳请您重新发送最初从 Babylist 购买的吸奶器的原始订单收据。您提供的收据似乎是补发件的收据，我们需要原始购买收据来继续处理您的案例。\n\n感谢您的理解与配合。如果您需要任何帮助，请告知我们。\n\n顺颂商祺，\nMomcozy 客服团队"
    },
    {
      "conversation_id": "57855881096985",
      "created_at": "2026-05-12T19:11:13Z",
      "sender_type": "customer",
      "author_name": "Jordan Garcia",
      "channel": "email",
      "translated_text": "Jordan Garcia, 德克萨斯州 Webster 77598, 200 water st apt 21303, 832-386-0590, 故障吸奶器只有一个。\n这是型号 - M9 BP223 \n我们是通过保险获得这个吸奶器的，这是我们第二次因为吸力不起作用而请求换新了：https://www.babylist.com/orders/911F20C6-3D6F-4800-B8D6-6AD337579F24"
    },
    {
      "conversation_id": "57840952721817",
      "created_at": "2026-05-12T07:49:12Z",
      "sender_type": "agent",
      "author_name": "BL-B2B-Lisa",
      "channel": "web",
      "translated_text": "您好，\n\n希望您一切都好！\n\nBabylist 就您的吸奶器问题联系了我们。对于给您带来的不便，我们深表歉意。\n\n为了更好地分析您遇到的问题，请提供原始订单收据的照片或文件，其中需显示“订单日期”和“产品型号”，以及包装盒底部的 UDI（唯一设备识别码）信息。您可以扫描包装盒上生产日期和 SN（序列号）旁的二维码来获取 UDI。如果包装盒已丢弃或盒上没有 UDI 标签，您也可以扫描设备底部的二维码来获取产品的 SN。\n\n我们收到过其他用户关于此问题的反馈，但在排除故障后，问题大多得到了解决。\n\n**您能否先按照以下步骤操作，看看问题是否可以解决？**\n\n1. 拆卸马达和奶杯，然后用拇指按住马达的吸力口。测试 1 档和 9 档的吸力，感受差异。\n2. 如果您有两个吸奶器，请将马达与收集杯互换，以确定是否是马达的问题。\n\n**如果马达运转良好，您可以随后检查吸奶器配件及其他可能的问题。请检查以下各项：**\n\n1. 确保硅胶隔膜和阀门没有损坏且安装正确。参考教学视频：\nhttps://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\n通过检查阀门、连接器和隔膜的运动来验证密封性。我们可以拆下并重新安装法兰和其他配件，戴上吸奶器后再开启，这也有助于吸奶器恢复正常吸力。\n2. 吸奶器配件由硅胶制成。由于重复使用会产生磨损，我们建议每 1-3 个月更换一次。请从 Momcozy 官方商店订购，因为我们已确认某些仿冒配件可能会导致问题。\n3. 由于母亲的乳头尺寸会发生变化，测量并选择合适的尺寸也非常重要。\n4. 为确保吸奶器正常工作，请佩戴具有弹性面料、上开扣且无钢圈垫的全罩杯胸罩，并确保吸奶时法兰紧贴乳房。系紧胸罩以确保稳固贴合。\n\n我们希望这些建议能帮助您解决吸奶器的问题。如果上述建议无效，请拍摄吸奶器马达的照片（确保制造商信息清晰可见）以及吸奶器部件。此外，如果吸奶器部件是从我们官方商店购买的，请提供订单号。您在此事上的协助将使我们能够更高效地识别问题原因。\n\n如果问题仍然存在，一旦我们收到并核实了所需信息和收据，我们将很乐意为您安排更换同型号产品。请注意，颜色将取决于可用库存。请按以下格式向我们提供您的地址信息：\n\n姓名：\n州/省：\n城市：\n邮编：\n街道地址：\n联系电话：\n故障吸奶器数量 (1或2)：\n\n感谢您的配合。\n\n顺颂商祺，\nMomcozy 客服团队"
    }
  ],
  "chinese_reading_text": "标题：回复：Babylist Customer: Needs Assistance with Pump\n既有分类：CPI::无吸力问题\n产品/渠道：milk pump::Momcozy::M9 / Agent (email, web)\n客服备注：1\n描述：Babylist 客户反馈 M9 吸奶器无吸力问题。客服提供了详细的故障排除步骤（马达测试、配件检查、穿着建议等），并要求客户提供原始收据、UDI/SN 信息以及配送地址以便安排保修换新。\n会话记录：\n[2026-05-12 Agent]: 提供初步排查建议并索要原始凭证及地址。\n[2026-05-12 Customer]: 提供地址及型号 M9 BP223，说明是通过保险获得的，且是第二次遇到吸力失效申请换新，附带 Babylist 订单链接。\n[2026-05-13 Agent]: 表示理解沮丧心情，但指出客户提供的收据是补发件收据，需重新提供最初购买的原始收据。\n[2026-05-13 Customer]: 发送订单号 BLS-18677745。\n[2026-05-14 Agent]: 解释无法通过 Babylist 订单号查到详情，再次要求提供包含型号和日期的原始收据截图。\n[2026-05-14 Customer]: 询问“这个行吗”。",
  "translation_notes": [
    "UDI (Unique Device Identifier) 译为“唯一设备识别码”。",
    "Flange 译为“法兰”或“喇叭罩”，在此语境下保留“法兰”。",
    "客户提到是通过保险（insurance）获得的吸奶器，这可能涉及第三方理赔凭证的核实。"
  ]
}
ticket_raw_json 
{
  "custom_fields": [
    {
      "id": 32685292044825,
      "value": "b2b__babylist",
      "name": "B2B::Babylist"
    },
    {
      "id": 33749938239513,
      "value": "milk.pump_momcozy_m9_mobile.flow_",
      "name": "milk pump::Momcozy::M9"
    },
    {
      "id": 34029476051481,
      "value": "1"
    },
    {
      "id": 34154549939865,
      "value": "cpi__no_suction_issue",
      "name": "CPI::No suction issue"
    }
  ],
  "custom_status_id": 32358758515353,
  "ticket_id": 1250723,
  "assignee_id": 50576529644313,
  "created": "2026-05-12T07:49:12Z",
  "subject": "Re: Babylist Customer: Needs Assistance with Pump",
  "support_type": "Agent",
  "32685292044825": "B2B::Babylist",
  "33749938239513": "milk pump::Momcozy::M9",
  "34029476051481": "1",
  "34154549939865": "CPI::No suction issue",
  "34154710239001": null,
  "fields": [
    {
      "id": 32685292044825,
      "value": "b2b__babylist",
      "name": "B2B::Babylist"
    },
    {
      "id": 33749938239513,
      "value": "milk.pump_momcozy_m9_mobile.flow_",
      "name": "milk pump::Momcozy::M9"
    },
    {
      "id": 34029476051481,
      "value": "1"
    },
    {
      "id": 34154549939865,
      "value": "cpi__no_suction_issue",
      "name": "CPI::No suction issue"
    }
  ],
  "ticket": {
    "id": 1250723,
    "subject": "Re: Babylist Customer: Need...",
    "description": "Hi,\n\nWe hope you are doing well!\n\nBabylist has reached out to us regarding your pump issue. We apologize for the inconvenience caused.\n\n_**To better analyze the issue you're experiencing, please provide a photo or file of your ORIGINAL order receipt showing the ORDER DATE and PRODUCT MODEL, and the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.**_\n\n* * *\nWe have had other user’s feedback on this issue, but after troubleshooting the problem was mostly resolved.\n\n**Could you first follow these steps to see if the problem can be resolved?**\n\n1.Disassemble the motor and the milk bowl, then use your thumb to cover the suction port of the motor. Test the suction force at levels 1 and 9 to feel the difference.\n2.If you have two pumps, switch the motors with the collection cups to identify if there is an issue with the motor.\n\n**If the motor is working well, you can then check the pump accessories and other possible issues. Kindly check the following:**\n\n1.Ensure the silicone diaphragm and valve are undamaged and correctly installed. Refer to the instructional video.\nhttps://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\nVerify the seal by checking the movement of the valve, linker, and diaphragm. We can remove and reinstall the flange and other accessories, put on the breast pump and then turn it on, which can also help the breast pump restore normal suction.\n2.The breast pump accessories are made of silicone. We recommend replacing them every 1-3 months due to wear from repeated use. Please order from Momcozy official store since we have confirmed that certain counterfeit accessories may lead to problems.\n3.Since a mother's nipple size changes, measuring and choosing the appropriate size is also important.\n4.For proper breast pump function, wear a full-coverage bra with elastic fabric, a flip-top, and steel-free pads, and ensure the flange is pressed firmly against your breast while pumping. Tighten your bra for a secure fit.\n\nWe hope that these tips will help you resolve the issue with your breast pump. Should the aforementioned tips prove ineffective, we kindly request that you capture photographs of the pump motors, ensuring that the manufacturer information is visible, as well as the pump parts. Additionally, please provide the order number if the pump parts were purchased from our official store. Your assistance in this matter will enable us to identify the cause of the issue more efficiently.\n\n* * *\nIf the issue persist, we’ll be happy to arrange a replacement of the same model for you once we receive and confirm the requested information and receipt. Please note that the color will depend on the available stock. Kindly provide us with your address information in the following format:\n\nFull Name:\nState/Province:\nCity:\nZip Code:\nStreet Address:\nContact Number:\nHow many faulty Pump(1or2):\n\nThank you for your cooperation.\n\nBest Regards,\nMomcozy customer support team",
    "is_group_public": true,
    "status": "open",
    "type": "incident",
    "priority": "normal",
    "url": "https://rootglobal.zendesk.com/api/v2/tickets/1250723.json",
    "custom_status_id": 32358758515353,
    "brand_id": 32404259465241,
    "last_comment": {
      "id": 57899409714713,
      "body": "Does this work",
      "created_at": "2026-05-14T01:59:53Z",
      "author_id": 53859416566937,
      "public": true
    }
  }
}
conversation_raw_json 
{
  "conversations": [
    {
      "id": 57899409714713,
      "type": "Comment",
      "author_id": 53859416566937,
      "body": "Does this work\n ![](https://rootglobal.zendesk.com/attachments/token/NhYvIx8cyJ0iFV6v43qccnZhd/?name=IMG_3410.png)",
      "html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Does this work<div><img src=\"https://rootglobal.zendesk.com/attachments/token/NhYvIx8cyJ0iFV6v43qccnZhd/?name=IMG_3410.png\" style=\"max-width: 100%;\"></div></div><div><br><div></div></div></div>",
      "plain_body": "Does this work",
      "public": true,
      "attachments": [],
      "audit_id": 57899409714585,
      "locale": null,
      "outbound_locale": null,
      "translations": [],
      "via": {
        "channel": "email",
        "source": {
          "from": {
            "address": "jordanagarcia2021@gmail.com",
            "name": "Jordan Garcia",
            "original_recipients": [
              "jordanagarcia2021@gmail.com",
              "support+idwmmwpj-67dyx@momcozy.zendesk.com"
            ]
          },
          "to": {
            "name": "momcozy",
            "address": "support+idwmmwpj-67dyx@momcozy.zendesk.com"
          },
          "rel": null
        }
      },
      "created_at": "2026-05-14T01:59:53Z",
      "metadata": {
        "system": {
          "message_id": "<CALPBqkX=EzE-OjF3Z1LnVFD2YAyB9RzSg52vsXrSS8PEYetUjw@mail.gmail.com>",
          "email_id": "01KRJ3CA51DAJ9APSV60RY06CK",
          "raw_email_identifier": "20869961/18689e93-39a4-4328-824b-66d25d44a1bd.eml",
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    {
      "id": 57899302128281,
      "type": "Comment",
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      "body": "Hello,\n\nThank you for your response.\n\nWe would like to clarify that since your purchase was made through Babylist, we do not have access to your specific order details using the order number **BLS-18677745**.\n\nTo proceed with your case, could you please provide a screenshot of the original receipt? It is important that the screenshot clearly shows the **pump model** and the **order date**. This will allow us to verify the warranty and assist you further.\n\nThank you for your cooperation and we look forward to your reply.\n\nBest Regards,\nMomcozy customer support team",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br>&nbsp;<br>Thank you for your response.<br>&nbsp;<br>We would like to clarify that since your purchase was made through Babylist, we do not have access to your specific order details using the order number <strong>BLS-18677745</strong>.<br>&nbsp;<br>To proceed with your case, could you please provide a screenshot of the original receipt? It is important that the screenshot clearly shows the <strong>pump model</strong> and the <strong>order date</strong>. This will allow us to verify the warranty and assist you further.<br>&nbsp;<br>Thank you for your cooperation and we look forward to your reply.<br>&nbsp;<br>Best Regards,<br>Momcozy customer support team<br></div>",
      "plain_body": "Hello,\n&nbsp;\nThank you for your response.\n&nbsp;\nWe would like to clarify that since your purchase was made through Babylist, we do not have access to your specific order details using the order number BLS-18677745.\n&nbsp;\nTo proceed with your case, could you please provide a screenshot of the original receipt? It is important that the screenshot clearly shows the pump model and the order date. This will allow us to verify the warranty and assist you further.\n&nbsp;\nThank you for your cooperation and we look forward to your reply.\n&nbsp;\nBest Regards,\nMomcozy customer support team",
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      "body": "BLS-18677745",
      "html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div><div style=\"font-size: inherit;\"><span style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; text-decoration: none; float: none; display: inline !important; background-color: rgba(0,0,0,0); color: rgb(43,46,47); border-color: rgb(43,46,47);\">BLS-18677745</span></div><br></div><div><br><div></div></div></div>",
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    {
      "id": 57881917589273,
      "type": "Comment",
      "author_id": 50576529644313,
      "body": "Hi,\n\nThank you for providing the details and the link. We completely understand how frustrating it must be to experience suction issues again, especially after already requesting a replacement.\n\nHowever, we kindly ask you to resend the ORIGINAL order receipt for the pump you initially purchased from Babylist. The receipt you provided appears to be for the reshipment, and we need the original purchase receipt to proceed with your case.\n\nWe appreciate your understanding and cooperation. Please let us know if you need any assistance with this.\n\nBest Regards,\nMomcozy customer support team",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi,<br>&nbsp;<br>Thank you for providing the details and the link. We completely understand how frustrating it must be to experience suction issues again, especially after already requesting a replacement.<br>&nbsp;<br>However, we kindly ask you to resend the ORIGINAL order receipt for the pump you initially purchased from Babylist. The receipt you provided appears to be for the reshipment, and we need the original purchase receipt to proceed with your case.<br>&nbsp;<br>We appreciate your understanding and cooperation. Please let us know if you need any assistance with this.<br>&nbsp;<br>Best Regards,<br>Momcozy customer support team<br></div>",
      "plain_body": "Hi,\n&nbsp;\nThank you for providing the details and the link. We completely understand how frustrating it must be to experience suction issues again, especially after already requesting a replacement.\n&nbsp;\nHowever, we kindly ask you to resend the ORIGINAL order receipt for the pump you initially purchased from Babylist. The receipt you provided appears to be for the reshipment, and we need the original purchase receipt to proceed with your case.\n&nbsp;\nWe appreciate your understanding and cooperation. Please let us know if you need any assistance with this.\n&nbsp;\nBest Regards,\nMomcozy customer support team",
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    {
      "id": 57855881096985,
      "type": "Comment",
      "author_id": 53859416566937,
      "body": "Jordan Garcia\nTX\n\nWebster\n\n77598\n\n200 water st apt 21303\n\n832-386-0590\n\nfaulty pumps is only one\n\n\n\nthis its the model number-\n\nM9 BP223\n\n\n\nand we got this pump with insurance and its the second time weve had to request a new because the suction isnt working\n\nhttps://www.babylist.com/orders/911F20C6-3D6F-4800-B8D6-6AD337579F24",
      "html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"ltr\">Jordan Garcia<div>TX</div><div>Webster</div><div>77598</div><div>200 water st apt 21303</div><div>832-386-0590</div><div>faulty pumps is only one</div><div><br></div><div>this its the model number-</div><div>M9 BP223</div><div><br></div><div>and we got this pump with insurance and its the second time weve&nbsp;had to request a new because the suction&nbsp;isnt&nbsp;working</div><div><a href=\"https://www.babylist.com/orders/911F20C6-3D6F-4800-B8D6-6AD337579F24\" rel=\"noreferrer\">https://www.babylist.com/orders/911F20C6-3D6F-4800-B8D6-6AD337579F24</a></div></div><br><div></div></div>",
      "plain_body": "Jordan Garcia TX  Webster  77598  200 water st apt 21303  832-386-0590  faulty pumps is only one  \n  this its the model number-  M9 BP223  \n  and we got this pump with insurance and its the second time weve&nbsp;had to request a new because the suction&nbsp;isnt&nbsp;working  https://www.babylist.com/orders/911F20C6-3D6F-4800-B8D6-6AD337579F24",
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    {
      "id": 57840952721817,
      "type": "Comment",
      "author_id": 50576529644313,
      "body": "Hi,\n\nWe hope you are doing well!\n\nBabylist has reached out to us regarding your pump issue. We apologize for the inconvenience caused.\n\n_**To better analyze the issue you're experiencing, please provide a photo or file of your ORIGINAL order receipt showing the ORDER DATE and PRODUCT MODEL, and the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.**_\n\n* * *\nWe have had other user’s feedback on this issue, but after troubleshooting the problem was mostly resolved.\n\n**Could you first follow these steps to see if the problem can be resolved?**\n\n1.Disassemble the motor and the milk bowl, then use your thumb to cover the suction port of the motor. Test the suction force at levels 1 and 9 to feel the difference.\n2.If you have two pumps, switch the motors with the collection cups to identify if there is an issue with the motor.\n\n**If the motor is working well, you can then check the pump accessories and other possible issues. Kindly check the following:**\n\n1.Ensure the silicone diaphragm and valve are undamaged and correctly installed. Refer to the instructional video.\nhttps://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\nVerify the seal by checking the movement of the valve, linker, and diaphragm. We can remove and reinstall the flange and other accessories, put on the breast pump and then turn it on, which can also help the breast pump restore normal suction.\n2.The breast pump accessories are made of silicone. We recommend replacing them every 1-3 months due to wear from repeated use. Please order from Momcozy official store since we have confirmed that certain counterfeit accessories may lead to problems.\n3.Since a mother's nipple size changes, measuring and choosing the appropriate size is also important.\n4.For proper breast pump function, wear a full-coverage bra with elastic fabric, a flip-top, and steel-free pads, and ensure the flange is pressed firmly against your breast while pumping. Tighten your bra for a secure fit.\n\nWe hope that these tips will help you resolve the issue with your breast pump. Should the aforementioned tips prove ineffective, we kindly request that you capture photographs of the pump motors, ensuring that the manufacturer information is visible, as well as the pump parts. Additionally, please provide the order number if the pump parts were purchased from our official store. Your assistance in this matter will enable us to identify the cause of the issue more efficiently.\n\n* * *\nIf the issue persist, we’ll be happy to arrange a replacement of the same model for you once we receive and confirm the requested information and receipt. Please note that the color will depend on the available stock. Kindly provide us with your address information in the following format:\n\nFull Name:\nState/Province:\nCity:\nZip Code:\nStreet Address:\nContact Number:\nHow many faulty Pump(1or2):\n\nThank you for your cooperation.\n\nBest Regards,\nMomcozy customer support team",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi,<br>&nbsp;<br>We hope you are doing well!&nbsp;<br>&nbsp;<br>Babylist has reached out to us regarding your pump issue. We apologize for the inconvenience caused.<br>&nbsp;<br><span style=\"color: #138244;\"><i><strong>To better analyze the issue you're experiencing, please provide a photo or file of your ORIGINAL order receipt showing the ORDER DATE and PRODUCT MODEL, and the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.</strong></i></span><br><hr>We have had other user’s feedback on this issue, but after troubleshooting the problem was mostly resolved.<br>&nbsp;<br><strong>Could you first follow these steps to see if the problem can be resolved?</strong><br>&nbsp;<br>1.Disassemble the motor and the milk bowl, then use your thumb to cover the suction port of the motor. Test the suction force at levels 1 and 9 to feel the difference.<br>2.If you have two pumps, switch the motors with the collection cups to identify if there is an issue with the motor.<br>&nbsp;<br><strong>If the motor is working well, you can then check the pump accessories and other possible issues. Kindly check the following:</strong><br>&nbsp;<br>1.Ensure the silicone diaphragm and valve are undamaged and correctly installed. Refer to the instructional video.<br><a rel=\"noopener noreferrer\" href=\"https://momcozy.com/pages/user-manuals?_pos=1&amp;_psq=user-manuals&amp;_ss=e&amp;_v=1.0\">https://momcozy.com/pages/user-manuals?_pos=1&amp;_psq=user-manuals&amp;_ss=e&amp;_v=1.0</a><br>Verify the seal by checking the movement of the valve, linker, and diaphragm. We can remove and reinstall the flange and other accessories, put on the breast pump and then turn it on, which can also help the breast pump restore normal suction.<br>2.The breast pump accessories are made of silicone. We recommend replacing them every 1-3 months due to wear from repeated use. Please order from Momcozy official store since we have confirmed that certain counterfeit accessories may lead to problems.<br>3.Since a mother's nipple size changes, measuring and choosing the appropriate size is also important.<br>4.For proper breast pump function, wear a full-coverage bra with elastic fabric, a flip-top, and steel-free pads, and ensure the flange is pressed firmly against your breast while pumping. Tighten your bra for a secure fit.<br>&nbsp;<br>We hope that these tips will help you resolve the issue with your breast pump. Should the aforementioned tips prove ineffective, we kindly request that you capture photographs of the pump motors, ensuring that the manufacturer information is visible, as well as the pump parts. Additionally, please provide the order number if the pump parts were purchased from our official store. Your assistance in this matter will enable us to identify the cause of the issue more efficiently.<br><hr>If the issue persist, we’ll be happy to arrange a replacement of the same model for you once we receive and confirm the requested information and receipt. Please note that the color will depend on the available stock. Kindly provide us with your address information in the following format:<br>&nbsp;<br>Full Name:<br>State/Province:<br>City:<br>Zip Code:<br>Street Address:<br>Contact Number:<br>How many faulty Pump(1or2):<br>&nbsp;<br>Thank you for your cooperation.<br>&nbsp;<br>Best Regards,<br>Momcozy customer support team<br></div>",
      "plain_body": "Hi,\n&nbsp;\nWe hope you are doing well!&nbsp;\n&nbsp;\nBabylist has reached out to us regarding your pump issue. We apologize for the inconvenience caused.\n&nbsp;\nTo better analyze the issue you're experiencing, please provide a photo or file of your ORIGINAL order receipt showing the ORDER DATE and PRODUCT MODEL, and the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n We have had other user’s feedback on this issue, but after troubleshooting the problem was mostly resolved.\n&nbsp;\nCould you first follow these steps to see if the problem can be resolved?\n&nbsp;\n1.Disassemble the motor and the milk bowl, then use your thumb to cover the suction port of the motor. Test the suction force at levels 1 and 9 to feel the difference.\n2.If you have two pumps, switch the motors with the collection cups to identify if there is an issue with the motor.\n&nbsp;\nIf the motor is working well, you can then check the pump accessories and other possible issues. Kindly check the following:\n&nbsp;\n1.Ensure the silicone diaphragm and valve are undamaged and correctly installed. Refer to the instructional video.\nhttps://momcozy.com/pages/user-manuals?_pos=1&amp;_psq=user-manuals&amp;_ss=e&amp;_v=1.0\nVerify the seal by checking the movement of the valve, linker, and diaphragm. We can remove and reinstall the flange and other accessories, put on the breast pump and then turn it on, which can also help the breast pump restore normal suction.\n2.The breast pump accessories are made of silicone. We recommend replacing them every 1-3 months due to wear from repeated use. Please order from Momcozy official store since we have confirmed that certain counterfeit accessories may lead to problems.\n3.Since a mother's nipple size changes, measuring and choosing the appropriate size is also important.\n4.For proper breast pump function, wear a full-coverage bra with elastic fabric, a flip-top, and steel-free pads, and ensure the flange is pressed firmly against your breast while pumping. Tighten your bra for a secure fit.\n&nbsp;\nWe hope that these tips will help you resolve the issue with your breast pump. Should the aforementioned tips prove ineffective, we kindly request that you capture photographs of the pump motors, ensuring that the manufacturer information is visible, as well as the pump parts. Additionally, please provide the order number if the pump parts were purchased from our official store. Your assistance in this matter will enable us to identify the cause of the issue more efficiently.\n If the issue persist, we’ll be happy to arrange a replacement of the same model for you once we receive and confirm the requested information and receipt. Please note that the color will depend on the available stock. Kindly provide us with your address information in the following format:\n&nbsp;\nFull Name:\nState/Province:\nCity:\nZip Code:\nStreet Address:\nContact Number:\nHow many faulty Pump(1or2):\n&nbsp;\nThank you for your cooperation.\n&nbsp;\nBest Regards,\nMomcozy customer support team",
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