Momcozy Air 1, 第二个电机（“R” 右侧）不工作

{
  "ticket": {
    "ticket_id": "1250647",
    "subject": "Momcozy Air 1, 2nd Motor (“R” Right Side) Not Working",
    "description": "Good afternoon, \n\nI was already struggling as it is with only one breast pump working while waiting for a replacement, but now I am left with neither breast pump functioning at all. I am including a video of both breast pumps as proof that they are both not working and only make a small ticking sound. As shown in the video, there is no suction whatsoever. I double-checked and followed the instructions to keep the pumps clean, put together, and charged. But, as the video shows, both are not functioning, and now I am left without any breast pumps. I am already a struggling mom trying to breastfeed her child for as long as I can, but with both breast pumps not working, I don’t know what to do now. I request an immediate solution for this, please. What solutions do y’all offer? Is there anyway I can receive a refund to purchase a new set of pumps or can y’all expedite the shipping on a replacement for the other motor as well?\n\nRespectfully, \n\nAna Fernandez\n\nIMG_5148.mov (https://drive.google.com/file/d/16U2HGMbARyjQr7KkiZA8ePXAeapFY2Vu)\n\nIMG_5145.jpeg (https://drive.google.com/file/d/1NReWoYYqHjCEUjpZEFCeNQx4Zx_mNQGy/view?usp=drivesdk)\n\nIMG_4976.jpeg (https://drive.google.com/file/d/16D0O-iMN6EdWfEfxo8HGwmxagcJnRuBL/view?usp=drivesdk)",
    "status": "closed",
    "priority": "high",
    "product_model": "milk pump::Momcozy::Air 1",
    "created_at": "2026-05-12T07:05:07Z",
    "updated_at": "2026-05-13T03:45:15Z"
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    "category_zh": "无吸力问题"
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      "created_at": "2026-05-13T03:45:15Z",
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      "author_name": "BL-B2B-Lisa",
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      "text": "This request was closed and merged into request #1215068 \"Call with Caller +1 (832) 969-5647\"."
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    {
      "conversation_id": "57843796363417",
      "type": "Comment",
      "created_at": "2026-05-12T09:05:11Z",
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      "author_name": "RT-CD-Smartpump-Chailyn",
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      "text": "Hi Ana,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nBest regards,\nMomcozy Customer Support Team"
    },
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      "created_at": "2026-05-12T07:05:07Z",
      "author_id": "56304508555801",
      "author_name": "Ana",
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      "text": "Good afternoon, \n I was already struggling as it is with only one breast pump working while waiting for a replacement, but now I am left with neither breast pump functioning at all. I am including a video of both breast pumps as proof that they are both not working and only make a small ticking sound. As shown in the video, there is no suction whatsoever. I double-checked and followed the instructions to keep the pumps clean, put together, and charged. But, as the video shows, both are not functioning, and now I am left without any breast pumps. I am already a struggling mom trying to breastfeed her child for as long as I can, but with both breast pumps not working, I don’t know what to do now. I request an immediate solution for this, please. What solutions do y’all offer? Is there anyway I can receive a refund to purchase a new set of pumps or can y’all expedite the shipping on a replacement for the other motor as well? \n Respectfully, \n Ana Fernandez \n IMG_5148.mov \n \n IMG_5145.jpeg \n \n IMG_4976.jpeg"
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{
  "translated_subject": "Momcozy Air 1, 第二个电机（“R” 右侧）不工作",
  "translated_description": "下午好，\n\n在等待更换件期间，原本只有一个吸奶器工作就已经让我很吃力了，但现在两个吸奶器都完全无法使用了。我附上了两个吸奶器的视频，作为它们都不工作且只发出微小滴答声的证明。如视频所示，完全没有吸力。我仔细检查并按照说明保持泵的清洁、组装和充电。但如视频所示，两者都不起作用，现在我一个吸奶器都没有了。我是一个辛苦的妈妈，正努力尝试尽可能长时间地母乳喂养孩子，但由于两个吸奶器都不工作，我不知道现在该怎么办。我请求立即解决此问题。你们提供什么解决方案？有没有办法让我收到退款以购买一套新泵，或者你们能否也加急寄送另一个电机的更换件？\n\n顺颂商祺，\n\nAna Fernandez\n\nIMG_5148.mov (https://drive.google.com/file/d/16U2HGMbARyjQr7KkiZA8ePXAeapFY2Vu)\n\nIMG_5145.jpeg (https://drive.google.com/file/d/1NReWoYYqHjCEUjpZEFCeNQx4Zx_mNQGy/view?usp=drivesdk)\n\nIMG_4976.jpeg (https://drive.google.com/file/d/16D0O-iMN6EdWfEfxo8HGwmxagcJnRuBL/view?usp=drivesdk)",
  "translated_agents_notes": "",
  "translated_category_label": "无吸力问题",
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    {
      "conversation_id": "57867388941849",
      "created_at": "2026-05-13T03:45:15Z",
      "sender_type": "internal",
      "author_name": "BL-B2B-Lisa",
      "channel": "system",
      "translated_text": "此请求已关闭并合并到请求 #1215068 “与来电者 +1 (832) 969-5647 的通话”中。"
    },
    {
      "conversation_id": "57843796363417",
      "created_at": "2026-05-12T09:05:11Z",
      "sender_type": "agent",
      "author_name": "RT-CD-Smartpump-Chailyn",
      "channel": "web",
      "translated_text": "您好 Ana，\n \n希望这封邮件收到时您一切安好。\n \n我们很高兴地通知您，我们已成功收到您的请求。感谢您引起我们的关注。\n \n为了确保您获得最及时、最专业的协助，我们正在将您的咨询转交给 Momcozy 内部更专业的团队。请在处理此次转交期间耐心等待。\n \n请放心，我们非常重视您的时间和耐心。您可以期待在 24 小时内的工时内收到我们的详细回复。\n \n感谢您的理解以及对 Momcozy 的信任。我们致力于为您提供最好的服务。\n \n顺颂商祺，\nMomcozy 客服团队"
    },
    {
      "conversation_id": "57839301304985",
      "created_at": "2026-05-12T07:05:07Z",
      "sender_type": "customer",
      "author_name": "Ana",
      "channel": "email",
      "translated_text": "下午好，\n 在等待更换件期间，原本只有一个吸奶器工作就已经让我很吃力了，但现在两个吸奶器都完全无法使用了。我附上了两个吸奶器的视频，作为它们都不工作且只发出微小滴答声的证明。如视频所示，完全没有吸力。我仔细检查并按照说明保持泵的清洁、组装和充电。但如视频所示，两者都不起作用，现在我一个吸奶器都没有了。我是一个辛苦的妈妈，正努力尝试尽可能长时间地母乳喂养孩子，但由于两个吸奶器都不工作，我不知道现在该怎么办。我请求立即解决此问题。你们提供什么解决方案？有没有办法让我收到退款以购买一套新泵，或者你们能否也加急寄送另一个电机的更换件？ \n 顺颂商祺， \n Ana Fernandez \n IMG_5148.mov \n \n IMG_5145.jpeg \n \n IMG_4976.jpeg"
    }
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  "chinese_reading_text": "【标题】：Momcozy Air 1, 第二个电机（“R” 右侧）不工作\n【分类】：无吸力问题\n【产品/渠道】：milk pump::Momcozy::Air 1 | 渠道: Agent\n【客服备注】：无\n【描述翻译】：下午好，在等待更换件期间，原本只有一个吸奶器工作就已经让我很吃力了，但现在两个吸奶器都完全无法使用了。我附上了两个吸奶器的视频，作为它们都不工作且只发出微小滴答声的证明。如视频所示，完全没有吸力。我仔细检查并按照说明保持泵的清洁、组装和充电。但如视频所示，两者都不起作用，现在我一个吸奶器都没有了。我是一个辛苦的妈妈，正努力尝试尽可能长时间地母乳喂养孩子，但由于两个吸奶器都不工作，我不知道现在该怎么办。我请求立即解决此问题。你们提供什么解决方案？有没有办法让我收到退款以购买一套新泵，或者你们能否也加急寄送另一个电机的更换件？\n\n【会话详情】：\n2026-05-12 07:05 [customer] Ana: 下午好， 在等待更换件期间，原本只有一个吸奶器工作就已经让我很吃力了，但现在两个吸奶器都完全无法使用了。我附上了两个吸奶器的视频，作为它们都不工作且只发出微小滴答声的证明。如视频所示，完全没有吸力。我仔细检查并按照说明保持泵的清洁、组装和充电。但如视频所示，两者都不起作用，现在我一个吸奶器都没有了。我是一个辛苦的妈妈，正努力尝试尽可能长时间地母乳喂养孩子，但由于两个吸奶器都不工作，我不知道现在该怎么办。我请求立即解决此问题。你们提供什么解决方案？有没有办法让我收到退款以购买一套新泵，或者你们能否也加急寄送另一个电机的更换件？ \n 顺颂商祺， \n Ana Fernandez \n IMG_5148.mov \n \n IMG_5145.jpeg \n \n IMG_4976.jpeg\n\n2026-05-12 09:05 [agent] RT-CD-Smartpump-Chailyn: 您好 Ana，\n \n希望这封邮件收到时您一切安好。\n \n我们很高兴地通知您，我们已成功收到您的请求。感谢您引起我们的关注。\n \n为了确保您获得最及时、最专业的协助，我们正在将您的咨询转交给 Momcozy 内部更专业的团队。请在处理此次转交期间耐心等待。\n \n请放心，我们非常重视您的时间和耐心。您可以期待在 24 小时内的工时内收到我们的详细回复。\n \n感谢您的理解以及对 Momcozy 的信任。我们致力于为您提供最好的服务。\n \n顺颂商祺，\nMomcozy 客服团队\n\n2026-05-13 03:45 [internal] BL-B2B-Lisa: 此请求已关闭并合并到请求 #1215068 “与来电者 +1 (832) 969-5647”中。",
  "translation_notes": [
    "“Struggling mom” 译为 “辛苦的妈妈”，体现了用户在母乳喂养过程中的困境。",
    "系统消息中的合并请求和电话号码已完整保留。"
  ]
}

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  "ticket": {
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    "description": "Good afternoon, \n\nI was already struggling as it is with only one breast pump working while waiting for a replacement, but now I am left with neither breast pump functioning at all. I am including a video of both breast pumps as proof that they are both not working and only make a small ticking sound. As shown in the video, there is no suction whatsoever. I double-checked and followed the instructions to keep the pumps clean, put together, and charged. But, as the video shows, both are not functioning, and now I am left without any breast pumps. I am already a struggling mom trying to breastfeed her child for as long as I can, but with both breast pumps not working, I don’t know what to do now. I request an immediate solution for this, please. What solutions do y’all offer? Is there anyway I can receive a refund to purchase a new set of pumps or can y’all expedite the shipping on a replacement for the other motor as well?\n\nRespectfully, \n\nAna Fernandez\n\nIMG_5148.mov (https://drive.google.com/file/d/16U2HGMbARyjQr7KkiZA8ePXAeapFY2Vu)\n\n\nIMG_5145.jpeg (https://drive.google.com/file/d/1NReWoYYqHjCEUjpZEFCeNQx4Zx_mNQGy/view?usp=drivesdk)\n\n\nIMG_4976.jpeg (https://drive.google.com/file/d/16D0O-iMN6EdWfEfxo8HGwmxagcJnRuBL/view?usp=drivesdk)",
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      "body": "This request was closed and merged into request #1215068 \"Call with Caller +1 (832) 969-5647\".",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">This request was closed and merged into request <a href=\"/agent/tickets/1215068\" target=\"_blank\" rel=\"ticket\">#1215068</a> \"Call with Caller +1 (832) 969-5647\".</p></div>",
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      "body": "Hi Ana,\n\nWe hope this message finds you well.\n\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n\nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n\nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n\nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n\nBest regards,\nMomcozy Customer Support Team",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi Ana,<br>&nbsp;<br>We hope this message finds you well.<br>&nbsp;<br>We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.<br>&nbsp;<br>To ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.<br>&nbsp;<br>Rest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.<br>&nbsp;<br>Thank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.<br>&nbsp;<br>Best regards,<br>Momcozy Customer Support Team<br></div>",
      "plain_body": "Hi Ana,\n&nbsp;\nWe hope this message finds you well.\n&nbsp;\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n&nbsp;\nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n&nbsp;\nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n&nbsp;\nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n&nbsp;\nBest regards,\nMomcozy Customer Support Team",
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      "body": "Good afternoon,\n\n\n\nI was already struggling as it is with only one breast pump working while waiting for a replacement, but now I am left with neither breast pump functioning at all. I am including a video of both breast pumps as proof that they are both not working and only make a small ticking sound. As shown in the video, there is no suction whatsoever. I double-checked and followed the instructions to keep the pumps clean, put together, and charged. But, as the video shows, both are not functioning, and now I am left without any breast pumps. I am already a struggling mom trying to breastfeed her child for as long as I can, but with both breast pumps not working, I don’t know what to do now. I request an immediate solution for this, please. What solutions do y’all offer? Is there anyway I can receive a refund to purchase a new set of pumps or can y’all expedite the shipping on a replacement for the other motor as well?\n\n\n\nRespectfully,\n\n\n\nAna Fernandez\n\n\n\n ![Video File](https://drive-thirdparty.googleusercontent.com/32/type/video/quicktime)\n\nIMG_5148.mov\n\n\n\n\n\n ![Image](https://drive-thirdparty.googleusercontent.com/32/type/image/jpeg)\n\nIMG_5145.jpeg\n\n\n\n\n\n ![Image](https://drive-thirdparty.googleusercontent.com/32/type/image/jpeg)\n\nIMG_4976.jpeg",
      "html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div style=\"font-size: inherit;\"><div style=\"font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\"><div dir=\"auto\" style=\"background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\"><div dir=\"auto\" style=\"font-size: 1rem; background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\">Good afternoon,&nbsp;</div><div dir=\"auto\" style=\"font-size: 1rem; background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\"><div style=\"background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\"><div style=\"background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\"><br></div></div>I was already struggling as it is with only one breast pump working while waiting for a replacement, but now I am left with neither breast pump functioning at all. I am including a video of both breast pumps as proof that they are both not working and only make a small ticking sound. As shown in the video, there is no suction whatsoever. I double-checked and followed the instructions to keep the pumps clean, put together, and charged. But, as the video shows, both are not functioning, and now I am left without any breast pumps. I am already a struggling mom trying to breastfeed her child for as long as I can, but with both breast pumps not working, I don’t know what to do now. I request an immediate solution for this, please. What solutions do y’all offer? Is there anyway I can receive a refund&nbsp;to purchase a new set of pumps or can y’all expedite the shipping on a replacement for the other motor as well?</div><div dir=\"auto\" style=\"font-size: inherit; background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\"><br></div><div dir=\"auto\" style=\"font-size: 1rem; background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\">Respectfully,&nbsp;</div></div></div><div style=\"font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\"><div dir=\"auto\" style=\"background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\"><div dir=\"auto\" style=\"font-size: inherit; background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\"><br></div><div dir=\"auto\" style=\"font-size: 1rem; background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\">Ana Fernandez</div></div></div></div><div><div dir=\"ltr\"><div><br></div><div style=\"display: block; min-height: 56px; max-height: 500px; width: 303px; border-radius: 16px; font-weight: 500; font-size: 0.875em; background-color: rgb(221,227,234); margin: 8px 0px;\"><div style=\"display: inline-block; vertical-align: middle; margin: auto 10px; padding: 16px 0px;\"><a href=\"https://drive.google.com/file/d/16U2HGMbARyjQr7KkiZA8ePXAeapFY2Vu\" rel=\"noreferrer\"><img alt=\"Video File\" src=\"https://drive-thirdparty.googleusercontent.com/32/type/video/quicktime\" style=\"display: block; height: 18px; width: 18px; padding: 3px;\"></a></div><div style=\"display: inline-block; vertical-align: middle;\"><div title=\"IMG_5148.mov\" style=\"color: rgb(11,87,208);\"><a href=\"https://drive.google.com/file/d/16U2HGMbARyjQr7KkiZA8ePXAeapFY2Vu\" style=\"text-decoration: none; color: inherit;\" rel=\"noreferrer\"><span style=\"display: inline-block; width: 211px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: middle; line-height: 56px; text-align: left;\">IMG_5148.mov</span></a></div><div><span style=\"display: none; width: 211px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: top;\"></span><span style=\"display: none; width: 211px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: top; text-align: left;\"></span></div></div><div style=\"display: none;\"><div></div></div></div></div><div><br></div></div><div><div dir=\"ltr\"><div><br></div><div style=\"display: block; min-height: 56px; max-height: 500px; width: 303px; border-radius: 16px; font-weight: 500; font-size: 0.875em; background-color: rgb(221,227,234); margin: 8px 0px;\"><div style=\"display: inline-block; vertical-align: middle; margin: auto 10px; padding: 16px 0px;\"><a href=\"https://drive.google.com/file/d/1NReWoYYqHjCEUjpZEFCeNQx4Zx_mNQGy/view?usp=drivesdk\" rel=\"noreferrer\"><img alt=\"Image\" src=\"https://drive-thirdparty.googleusercontent.com/32/type/image/jpeg\" style=\"display: block; height: 18px; width: 18px; padding: 3px;\"></a></div><div style=\"display: inline-block; vertical-align: middle;\"><div title=\"IMG_5145.jpeg\" style=\"color: rgb(11,87,208);\"><a href=\"https://drive.google.com/file/d/1NReWoYYqHjCEUjpZEFCeNQx4Zx_mNQGy/view?usp=drivesdk\" style=\"text-decoration: none; color: inherit;\" rel=\"noreferrer\"><span style=\"display: inline-block; width: 211px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: middle; line-height: 56px; text-align: left;\">IMG_5145.jpeg</span></a></div><div><span style=\"display: none; width: 211px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: top;\"></span><span style=\"display: none; width: 211px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: top; text-align: left;\"></span></div></div><div style=\"display: none;\"><div></div></div></div></div><div><br></div></div><div><div dir=\"ltr\"><div><br></div><div style=\"display: block; min-height: 56px; max-height: 500px; width: 303px; border-radius: 16px; font-weight: 500; font-size: 0.875em; background-color: rgb(221,227,234); margin: 8px 0px;\"><div style=\"display: inline-block; vertical-align: middle; margin: auto 10px; padding: 16px 0px;\"><a href=\"https://drive.google.com/file/d/16D0O-iMN6EdWfEfxo8HGwmxagcJnRuBL/view?usp=drivesdk\" rel=\"noreferrer\"><img alt=\"Image\" src=\"https://drive-thirdparty.googleusercontent.com/32/type/image/jpeg\" style=\"display: block; height: 18px; width: 18px; padding: 3px;\"></a></div><div style=\"display: inline-block; vertical-align: middle;\"><div title=\"IMG_4976.jpeg\" style=\"color: rgb(11,87,208);\"><a href=\"https://drive.google.com/file/d/16D0O-iMN6EdWfEfxo8HGwmxagcJnRuBL/view?usp=drivesdk\" style=\"text-decoration: none; color: inherit;\" rel=\"noreferrer\"><span style=\"display: inline-block; width: 211px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: middle; line-height: 56px; text-align: left;\">IMG_4976.jpeg</span></a></div><div><span style=\"display: none; width: 211px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: top;\"></span><span style=\"display: none; width: 211px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: top; text-align: left;\"></span></div></div><div style=\"display: none;\"><div></div></div></div></div><div><br></div></div></div>",
      "plain_body": "Good afternoon,&nbsp;    \n  I was already struggling as it is with only one breast pump working while waiting for a replacement, but now I am left with neither breast pump functioning at all. I am including a video of both breast pumps as proof that they are both not working and only make a small ticking sound. As shown in the video, there is no suction whatsoever. I double-checked and followed the instructions to keep the pumps clean, put together, and charged. But, as the video shows, both are not functioning, and now I am left without any breast pumps. I am already a struggling mom trying to breastfeed her child for as long as I can, but with both breast pumps not working, I don’t know what to do now. I request an immediate solution for this, please. What solutions do y’all offer? Is there anyway I can receive a refund&nbsp;to purchase a new set of pumps or can y’all expedite the shipping on a replacement for the other motor as well?  \n  Respectfully,&nbsp;      \n  Ana Fernandez       \n      IMG_5148.mov          \n     \n      IMG_5145.jpeg          \n     \n      IMG_4976.jpeg",
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