提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1250642",
"subject": "#JJ1672469",
"description": "Dear Sir,\n\nThe order #JJ1672469 has been made for over 24 hours. May I know when it will be ready for delivery? It`s truly urgent to be used.\n\nThank you!",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-12T07:02:48Z",
"updated_at": "2026-05-12T08:43:38Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "Orders&Logistics::Tracking order",
"category_value": "orders_logistics__tracking_order",
"category_zh": "查询订单物流"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1,
"email": 1
}
},
"messages": [
{
"conversation_id": "57843035412889",
"type": "Comment",
"created_at": "2026-05-12T08:43:38Z",
"author_id": "50230161965337",
"author_name": "RT-CD-Pump-Trista",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nThank you for your message and for providing this information. \n \nPlease rest assured that your order is currently being prepared for shipment and is expected to be shipped within the next business day. Please rest assured that you will receive a shipping notification after shipment.\n \nThank you for your support and cooperation. Please feel free to contact us if you have any questions.\n \nBest regards, \nMomcozy Customer Support Team"
},
{
"conversation_id": "57839187625753",
"type": "Comment",
"created_at": "2026-05-12T07:02:48Z",
"author_id": "57839187570969",
"author_name": "jiawen cui",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Dear Sir, \n The order #JJ1672469 has been made for over 24 hours. May I know when it will be ready for delivery? It`s truly urgent to be used. \n Thank you!"
}
]
}
ticket_raw_json
{
"custom_fields": [
{
"id": 32685292044825,
"value": "shopify_official_web",
"name": "Shopify::Official web"
},
{
"id": 33749938239513,
"value": "milk_pump__momcozy__air_1",
"name": "milk pump::Momcozy::Air 1"
},
{
"id": 34154549939865,
"value": "orders_logistics__tracking_order",
"name": "Orders&Logistics::Tracking order"
}
],
"custom_status_id": 32358772424217,
"ticket_id": 1250642,
"assignee_id": 50230161965337,
"created": "2026-05-12T07:02:48Z",
"subject": "#JJ1672469",
"support_type": "Agent",
"32685292044825": "Shopify::Official web",
"33749938239513": "milk pump::Momcozy::Air 1",
"34029476051481": null,
"34154549939865": "Orders&Logistics::Tracking order",
"34154710239001": null,
"fields": [
{
"id": 32685292044825,
"value": "shopify_official_web",
"name": "Shopify::Official web"
},
{
"id": 33749938239513,
"value": "milk_pump__momcozy__air_1",
"name": "milk pump::Momcozy::Air 1"
},
{
"id": 34154549939865,
"value": "orders_logistics__tracking_order",
"name": "Orders&Logistics::Tracking order"
}
],
"ticket": {
"id": 1250642,
"subject": "#JJ1672469",
"description": "Dear Sir,\n\nThe order #JJ1672469 has been made for over 24 hours. May I know when it will be ready for delivery? It`s truly urgent to be used.\n\nThank you!",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1250642.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57843035412889,
"body": "Hello,\n \nThank you for your message and for providing this information. \n \nPlease rest assured that your order is currently being prepared for shipment and is expected to be shipped within the next business day. Please rest assured that you will receive a shipping notification after shipment.\n \nThank you for your support and cooperation. Please feel free to contact us if you have any questions.\n \nBest regards, \nMomcozy Customer Support Team",
"created_at": "2026-05-12T08:43:38Z",
"author_id": 50230161965337,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57843035412889,
"type": "Comment",
"author_id": 50230161965337,
"body": "Hello,\n\nThank you for your message and for providing this information.\n\nPlease rest assured that your order is currently being prepared for shipment and is expected to be shipped within the next business day. Please rest assured that you will receive a shipping notification after shipment.\n\nThank you for your support and cooperation. Please feel free to contact us if you have any questions.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for your message and for providing this information. <br> <br>Please rest assured that your order is currently being prepared for shipment and is expected to be shipped within the next business day. Please rest assured that you will receive a shipping notification after shipment.<br> <br>Thank you for your support and cooperation. Please feel free to contact us if you have any questions.<br> <br>Best regards, <br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThank you for your message and for providing this information. \n \nPlease rest assured that your order is currently being prepared for shipment and is expected to be shipped within the next business day. Please rest assured that you will receive a shipping notification after shipment.\n \nThank you for your support and cooperation. Please feel free to contact us if you have any questions.\n \nBest regards, \nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57843035412761,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "jiawen913@gmail.com",
"name": "jiawen cui"
},
"rel": null
}
},
"created_at": "2026-05-12T08:43:38Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Seychelles",
"latitude": -4.5833,
"longitude": 55.6667
},
"custom": {}
}
},
{
"id": 57839187625753,
"type": "Comment",
"author_id": 57839187570969,
"body": "Dear Sir,\n\n\n\nThe order #JJ1672469 has been made for over 24 hours. May I know when it will be ready for delivery? It`s truly urgent to be used.\n\n\n\nThank you!",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"ltr\"><div>Dear Sir,</div><div><br></div><div>The order #JJ1672469 has been made for over 24 hours. May I know when it will be ready for delivery? It`s truly urgent to be used.</div><div><br></div><div>Thank you!</div></div></div>",
"plain_body": "Dear Sir, \n The order #JJ1672469 has been made for over 24 hours. May I know when it will be ready for delivery? It`s truly urgent to be used. \n Thank you!",
"public": true,
"attachments": [],
"audit_id": 57839187625625,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "jiawen913@gmail.com",
"name": "jiawen cui",
"original_recipients": [
"jiawen913@gmail.com",
"support@momcozy.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-12T07:02:48Z",
"metadata": {
"system": {
"message_id": "<CABja9OH1hHPFp-n-+PBykd6fDi2P6no9kKWz0Opmrxdn1JZE7g@mail.gmail.com>",
"email_id": "01KRDFXKAJGTCR5F7YG3A0G4F8",
"ip_address": "209.85.220.41",
"raw_email_identifier": "20869961/9d925ab0-a71b-4bee-9204-c2fbd3d9a6cd.eml",
"json_email_identifier": "20869961/9d925ab0-a71b-4bee-9204-c2fbd3d9a6cd.json",
"eml_redacted": false,
"location": "United States",
"latitude": 37.751,
"longitude": -97.822
},
"custom": {},
"suspension_type_id": null
}
}
],
"users": [
{
"id": 50230161965337,
"url": "https://rootglobal.zendesk.com/api/v2/users/50230161965337.json",
"name": "RT-CD-Pump-Trista",
"email": "trista.du@rootglobal.net",
"created_at": "2025-08-29T09:09:53Z",
"updated_at": "2026-05-14T00:59:37Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Trista",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-14T00:59:33Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 54187745815705,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 57839187570969,
"url": "https://rootglobal.zendesk.com/api/v2/users/57839187570969.json",
"name": "jiawen cui",
"email": "jiawen913@gmail.com",
"created_at": "2026-05-12T07:02:48Z",
"updated_at": "2026-05-12T07:02:48Z",
"time_zone": "Asia/Hong_Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "end-user",
"verified": false,
"external_id": null,
"tags": [],
"alias": null,
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": null,
"two_factor_auth_enabled": null,
"signature": null,
"details": null,
"notes": null,
"role_type": null,
"custom_role_id": null,
"is_billing_admin": null,
"moderator": false,
"ticket_restriction": "requested",
"only_private_comments": false,
"restricted_agent": true,
"suspended": false,
"default_group_id": null,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
}
],
"next_page": null,
"previous_page": null,
"count": 2
}