来自卖家 Momcozy 官方旗舰店的退款提议，订单号：112-3924652-3899416

Refund offer from Seller Momcozy Official Store on Order ID: 112-3924652-3899416
Ticket 1250606 solved normal 2026-05-12T06:40:34Z Zendesk
客服备注 / Agents notes 34029476051481
negative review "Not worth your investment! Does not function properly! Works time to time! Light is not dim and no difference between table lamp and this!"
差评 “不值得你的投资！ 无法正常工作！时好时坏！灯光不暗，台灯和这个没区别！”
Zendesk 既有问题分类 34154549939865
CPI::Not working
value: cpi__not_working
产品无法正常工作
销售渠道 / 来源渠道 32685292044825
AMZ
value: amz
产品型号 / 产品线 33749938239513
electrical::White Noise Machine::WN02-App Remote Control
value: electrical_white.noise.machine_m21fwdb03

核心信息

产品字段
空
会话渠道
{"api": 5}
本地 channel
Agent
更新时间
2026-05-13T09:13:39Z
Requester
空
模型
gemini-3-flash-preview

中文整合阅读文本

【标题】：来自卖家 Momcozy 官方旗舰店的退款提议，订单号：112-3924652-3899416
【既有分类】：产品无法正常工作
【客服备注】：差评
“不值得你的投资！
无法正常工作！时好时坏！灯光不暗，台灯和这个没区别！”
【描述】：订单号：112-3924652-3899416：ASIN: B099RSXLGH，全额退款请求。
【会话记录】：
- 2026-05-12 06:40 (Customer): 用户 Md 发起全额退款请求，提及订单 112-3924652-3899416。
- 2026-05-12 08:22 (Customer): 用户 Md 再次发送全额退款请求。
- 2026-05-12 11:01 (Internal): 会话被标记为无需回复。
- 2026-05-13 04:00 (Customer): 用户 Md 抱怨“净化器”（原文为purifier）没有任何效果，已购买其他品牌。
- 2026-05-13 09:13 (Internal): 会话被标记为无需回复。

描述与翻译

中文描述

订单号：112-3924652-3899416：

#: 1
ASIN: B099RSXLGH
产品名称：婴儿睡眠机，Momcozy 婴儿睡眠白噪音机，带夜灯，幼儿睡眠训练器，34 种舒缓睡眠音，定时器，App 远程控制，个人睡眠习惯闹钟（蓝色）

留言：

全额退款
https://www.amazon.com/dp/B099RSXLGH

商品标题：婴儿睡眠机，Momcozy 婴儿睡眠白噪音机，带夜灯，幼儿睡眠训练器，34 种舒缓睡眠音，定时器，App 远程控制，个人睡眠习惯闹钟（蓝色）
订单号：112-3924652-3899416
订单状态：已发货
订单总计：0.00

英文/原始描述

Order ID: 112-3924652-3899416:

#: 1
ASIN: B099RSXLGH
Product Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue)

Message:

Full Refund
https://www.amazon.com/dp/B099RSXLGH

Item Title: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue)
Order ID: 112-3924652-3899416
Order Status: Shipped
Order Total: 0.00

Conversation 中文翻译

#1 internal 2026-05-13T09:13:39Z api Comment RT-SYS-Admin
会话被标记为“无需回复”。
英文原文 / 原始消息 
Conversation marked as "No response needed."
#2 customer 2026-05-13T04:00:43Z api Comment Md
订单号：112-3924652-3899416：

#: 1

ASIN: B099RSXLGH

产品名称：婴儿睡眠机，Momcozy 婴儿睡眠白噪音机，带夜灯，幼儿睡眠训练器，34 种舒缓睡眠音，定时器，App 远程控制，个人睡眠习惯闹钟（蓝色）

留言：

这个净化器没有任何效果。我不得不买了另一个品牌的。

https://www.amazon.com/dp/B099RSXLGH
英文原文 / 原始消息 
Order ID: 112-3924652-3899416: 

 #: 1

ASIN: B099RSXLGH

Product Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue) 

 Message: 

 There is no impact of the purifier whatsoever. I had to buy another one from another brand

https://www.amazon.com/dp/B099RSXLGH
#3 internal 2026-05-12T11:01:51Z api Comment RT-SYS-Admin
会话被标记为“无需回复”。
英文原文 / 原始消息 
Conversation marked as "No response needed."
#4 customer 2026-05-12T08:22:17Z api Comment Md
订单号：112-3924652-3899416：

#: 1

ASIN: B099RSXLGH

产品名称：婴儿睡眠机，Momcozy 婴儿睡眠白噪音机，带夜灯，幼儿睡眠训练器，34 种舒缓睡眠音，定时器，App 远程控制，个人睡眠习惯闹钟（蓝色）

留言：

全额退款

https://www.amazon.com/dp/B099RSXLGH
英文原文 / 原始消息 
Order ID: 112-3924652-3899416: 

 #: 1

ASIN: B099RSXLGH

Product Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue) 

 Message: 

 Full Refund

https://www.amazon.com/dp/B099RSXLGH
#5 customer 2026-05-12T06:40:34Z api Comment Md
订单号：112-3924652-3899416：

#: 1

ASIN: B099RSXLGH

产品名称：婴儿睡眠机，Momcozy 婴儿睡眠白噪音机，带夜灯，幼儿睡眠训练器，34 种舒缓睡眠音，定时器，App 远程控制，个人睡眠习惯闹钟（蓝色）

留言：

全额退款

https://www.amazon.com/dp/B099RSXLGH

商品标题：婴儿睡眠机，Momcozy 婴儿睡眠白噪音机，带夜灯，幼儿睡眠训练器，34 种舒缓睡眠音，定时器，App 远程控制，个人睡眠习惯闹钟（蓝色）

订单号：112-3924652-3899416

订单状态：已发货

订单总计：0.00
英文原文 / 原始消息 
Order ID: 112-3924652-3899416: 

 #: 1

ASIN: B099RSXLGH

Product Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue) 

 Message: 

 Full Refund

https://www.amazon.com/dp/B099RSXLGH 

 Item Title: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue)

Order ID: 112-3924652-3899416

Order Status: Shipped

Order Total: 0.00

全部自定义字段

field_id显示名 / 选项名value
32685292044825AMZamz
33749938239513electrical::White Noise Machine::WN02-App Remote Controlelectrical_white.noise.machine_m21fwdb03
34029476051481negative review "Not worth your investment! Does not function properly! Works time to time! Light is not dim and no difference between table lamp and this!"
34154549939865CPI::Not workingcpi__not_working

更多原始信息

提取后的分类输入 JSON 
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    "subject": "Refund offer from Seller Momcozy Official Store on Order ID: 112-3924652-3899416",
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    "product_model": "",
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    "updated_at": "2026-05-13T09:13:39Z"
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    "agents_notes": "negative review\n\"Not worth your investment!\nDoes not function properly! Works time to time! Light is not dim and no difference between table lamp and this!\"",
    "category_field_id": "34154549939865",
    "category_name": "CPI::Not working",
    "category_value": "cpi__not_working",
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      "recording_type": "",
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      "recording_type": "",
      "text": "Order ID: 112-3924652-3899416: \n\n #: 1\n\nASIN: B099RSXLGH\n\nProduct Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue) \n\n Message: \n\n There is no impact of the purifier whatsoever. I had to buy another one from another brand\n\nhttps://www.amazon.com/dp/B099RSXLGH"
    },
    {
      "conversation_id": "57847510378393",
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    },
    {
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      "public": true,
      "recording_type": "",
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    }
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}
翻译 JSON 
{
  "translated_subject": "来自卖家 Momcozy 官方旗舰店的退款提议，订单号：112-3924652-3899416",
  "translated_description": "订单号：112-3924652-3899416：\n\n#: 1\nASIN: B099RSXLGH\n产品名称：婴儿睡眠机，Momcozy 婴儿睡眠白噪音机，带夜灯，幼儿睡眠训练器，34 种舒缓睡眠音，定时器，App 远程控制，个人睡眠习惯闹钟（蓝色）\n\n留言：\n\n全额退款\nhttps://www.amazon.com/dp/B099RSXLGH\n\n商品标题：婴儿睡眠机，Momcozy 婴儿睡眠白噪音机，带夜灯，幼儿睡眠训练器，34 种舒缓睡眠音，定时器，App 远程控制，个人睡眠习惯闹钟（蓝色）\n订单号：112-3924652-3899416\n订单状态：已发货\n订单总计：0.00",
  "translated_agents_notes": "差评\n“不值得你的投资！\n无法正常工作！时好时坏！灯光不暗，台灯和这个没区别！”",
  "translated_category_label": "产品无法正常工作",
  "translated_messages": [
    {
      "conversation_id": "57879515718425",
      "created_at": "2026-05-13T09:13:39Z",
      "sender_type": "internal",
      "author_name": "RT-SYS-Admin",
      "channel": "api",
      "translated_text": "会话被标记为“无需回复”。"
    },
    {
      "conversation_id": "57867881754265",
      "created_at": "2026-05-13T04:00:43Z",
      "sender_type": "customer",
      "author_name": "Md",
      "channel": "api",
      "translated_text": "订单号：112-3924652-3899416：\n\n#: 1\n\nASIN: B099RSXLGH\n\n产品名称：婴儿睡眠机，Momcozy 婴儿睡眠白噪音机，带夜灯，幼儿睡眠训练器，34 种舒缓睡眠音，定时器，App 远程控制，个人睡眠习惯闹钟（蓝色）\n\n留言：\n\n这个净化器没有任何效果。我不得不买了另一个品牌的。\n\nhttps://www.amazon.com/dp/B099RSXLGH"
    },
    {
      "conversation_id": "57847510378393",
      "created_at": "2026-05-12T11:01:51Z",
      "sender_type": "internal",
      "author_name": "RT-SYS-Admin",
      "channel": "api",
      "translated_text": "会话被标记为“无需回复”。"
    },
    {
      "conversation_id": "57842201961881",
      "created_at": "2026-05-12T08:22:17Z",
      "sender_type": "customer",
      "author_name": "Md",
      "channel": "api",
      "translated_text": "订单号：112-3924652-3899416：\n\n#: 1\n\nASIN: B099RSXLGH\n\n产品名称：婴儿睡眠机，Momcozy 婴儿睡眠白噪音机，带夜灯，幼儿睡眠训练器，34 种舒缓睡眠音，定时器，App 远程控制，个人睡眠习惯闹钟（蓝色）\n\n留言：\n\n全额退款\n\nhttps://www.amazon.com/dp/B099RSXLGH"
    },
    {
      "conversation_id": "57838282196377",
      "created_at": "2026-05-12T06:40:34Z",
      "sender_type": "customer",
      "author_name": "Md",
      "channel": "api",
      "translated_text": "订单号：112-3924652-3899416：\n\n#: 1\n\nASIN: B099RSXLGH\n\n产品名称：婴儿睡眠机，Momcozy 婴儿睡眠白噪音机，带夜灯，幼儿睡眠训练器，34 种舒缓睡眠音，定时器，App 远程控制，个人睡眠习惯闹钟（蓝色）\n\n留言：\n\n全额退款\n\nhttps://www.amazon.com/dp/B099RSXLGH \n\n商品标题：婴儿睡眠机，Momcozy 婴儿睡眠白噪音机，带夜灯，幼儿睡眠训练器，34 种舒缓睡眠音，定时器，App 远程控制，个人睡眠习惯闹钟（蓝色）\n\n订单号：112-3924652-3899416\n\n订单状态：已发货\n\n订单总计：0.00"
    }
  ],
  "chinese_reading_text": "【标题】：来自卖家 Momcozy 官方旗舰店的退款提议，订单号：112-3924652-3899416\n【既有分类】：产品无法正常工作\n【客服备注】：差评\n“不值得你的投资！\n无法正常工作！时好时坏！灯光不暗，台灯和这个没区别！”\n【描述】：订单号：112-3924652-3899416：ASIN: B099RSXLGH，全额退款请求。\n【会话记录】：\n- 2026-05-12 06:40 (Customer): 用户 Md 发起全额退款请求，提及订单 112-3924652-3899416。\n- 2026-05-12 08:22 (Customer): 用户 Md 再次发送全额退款请求。\n- 2026-05-12 11:01 (Internal): 会话被标记为无需回复。\n- 2026-05-13 04:00 (Customer): 用户 Md 抱怨“净化器”（原文为purifier）没有任何效果，已购买其他品牌。\n- 2026-05-13 09:13 (Internal): 会话被标记为无需回复。",
  "translation_notes": [
    "客户在消息中提到了 'purifier' (净化器)，但订单产品是 'Baby Sound Machine' (婴儿睡眠机)，已按原文直译。",
    "Agents notes 中包含一段具体的负面评价（negative review）内容，已完整翻译。"
  ]
}
ticket_raw_json 
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conversation_raw_json 
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      "type": "Comment",
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      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Order ID: 112-3924652-3899416:</p>\n\n<p dir=\"auto\">#: 1\n<br>ASIN: B099RSXLGH\n<br>Product Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue)</p>\n\n<p dir=\"auto\">Message:</p>\n\n<p dir=\"auto\">There is no impact of the purifier whatsoever. I had to buy another one from another brand\n<br><a href=\"https://www.amazon.com/dp/B099RSXLGH\" target=\"_blank\" rel=\"nofollow noreferrer\">https://www.amazon.com/dp/B099RSXLGH</a></p></div>",
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      "body": "Order ID: 112-3924652-3899416:\n\n#: 1\nASIN: B099RSXLGH\nProduct Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue)\n\nMessage:\n\nFull Refund\nhttps://www.amazon.com/dp/B099RSXLGH",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Order ID: 112-3924652-3899416:</p>\n\n<p dir=\"auto\">#: 1\n<br>ASIN: B099RSXLGH\n<br>Product Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue)</p>\n\n<p dir=\"auto\">Message:</p>\n\n<p dir=\"auto\">Full Refund\n<br><a href=\"https://www.amazon.com/dp/B099RSXLGH\" target=\"_blank\" rel=\"nofollow noreferrer\">https://www.amazon.com/dp/B099RSXLGH</a></p></div>",
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      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Order ID: 112-3924652-3899416:</p>\n\n<p dir=\"auto\">#: 1\n<br>ASIN: B099RSXLGH\n<br>Product Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue)</p>\n\n<p dir=\"auto\">Message:</p>\n\n<p dir=\"auto\">Full Refund\n<br><a href=\"https://www.amazon.com/dp/B099RSXLGH\" target=\"_blank\" rel=\"nofollow noreferrer\">https://www.amazon.com/dp/B099RSXLGH</a></p>\n\n<p dir=\"auto\">Item Title: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue)\n<br>Order ID: 112-3924652-3899416\n<br>Order Status: Shipped\n<br>Order Total: 0.00</p></div>",
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