无中文翻译文本
与 Web 用户 69ff1ab63cb83329d59efad5 的对话
Conversation with Web User 69ff1ab63cb83329d59efad5
客服备注 / Agents notes
34029476051481空
Zendesk 既有问题分类
34154549939865Orders&Logistics::LI-Shipping time too long
value:
orders_logistics__li-shipping_time_too_long订单与物流::运输时间过长
销售渠道 / 来源渠道
32685292044825Shopify::Official web
value:
shopify_official_web产品型号 / 产品线
33749938239513milk pump::Momcozy::Air 1
value:
milk_pump__momcozy__air_1核心信息
产品字段
milk pump::Momcozy::Air 1
会话渠道
{"chat_transcript": 8, "whatsapp": 6}
本地 channel
Agent
更新时间
2026-05-12T19:26:11Z
Requester
空
模型
gemini-3-flash-preview
中文整合阅读文本
【标题】：与 Web 用户 69ff1ab63cb83329d59efad5 的对话
【分类】：订单与物流::运输时间过长
【产品/渠道】：milk pump::Momcozy::Air 1 / Agent
【客服备注】：无
【描述】：与 Web 用户 69ff1ab63cb83329d59efad5 的对话
【会话详情】：
(2026-05-12 06:34:01) [用户]: 与 Web 用户 69ff1ab63cb83329d59efad5 的对话
(2026-05-12 06:44:44) [系统]:
- SM: 您好 momcozy，能查一下我的订单吗？
- Momcozy (机器人): 您好！您可以在 https://momcozy.com/apps/aftership 输入单号查询。预计运输时间见 https://momcozy.com/pages/shipping-delivery。
- SM: (上传图片) 请帮帮忙。
- SM: 没更新，请帮忙确认。物流号：SFCAA0114305965YQ，承运商：SFC，邮箱：solehamega@gmail.com
- Momcozy: 正在转接人工客服。
(2026-05-12 08:38:32) [系统]: SM: 你好
(2026-05-12 18:13:07) [系统]: Momcozy Juana (客服): 感谢联系。包裹运输时间已超 7-12 天的预计时效，非常抱歉。我们将为您提供 5% 的退款作为补偿。最新物流查询链接：https://parcelsapp.com/en/tracking/CP555663586CN
【分类】：订单与物流::运输时间过长
【产品/渠道】：milk pump::Momcozy::Air 1 / Agent
【客服备注】：无
【描述】：与 Web 用户 69ff1ab63cb83329d59efad5 的对话
【会话详情】：
(2026-05-12 06:34:01) [用户]: 与 Web 用户 69ff1ab63cb83329d59efad5 的对话
(2026-05-12 06:44:44) [系统]:
- SM: 您好 momcozy，能查一下我的订单吗？
- Momcozy (机器人): 您好！您可以在 https://momcozy.com/apps/aftership 输入单号查询。预计运输时间见 https://momcozy.com/pages/shipping-delivery。
- SM: (上传图片) 请帮帮忙。
- SM: 没更新，请帮忙确认。物流号：SFCAA0114305965YQ，承运商：SFC，邮箱：solehamega@gmail.com
- Momcozy: 正在转接人工客服。
(2026-05-12 08:38:32) [系统]: SM: 你好
(2026-05-12 18:13:07) [系统]: Momcozy Juana (客服): 感谢联系。包裹运输时间已超 7-12 天的预计时效，非常抱歉。我们将为您提供 5% 的退款作为补偿。最新物流查询链接：https://parcelsapp.com/en/tracking/CP555663586CN
描述与翻译
中文描述
与 Web 用户 69ff1ab63cb83329d59efad5 的对话
英文/原始描述
Conversation with Web User 69ff1ab63cb83329d59efad5
Conversation 中文翻译
全部自定义字段
| field_id | 显示名 / 选项名 | value |
|---|---|---|
32685292044825 | Shopify::Official web | shopify_official_web |
33749938239513 | milk pump::Momcozy::Air 1 | milk_pump__momcozy__air_1 |
34154549939865 | Orders&Logistics::LI-Shipping time too long | orders_logistics__li-shipping_time_too_long |
更多原始信息
提取后的分类输入 JSON
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"subject": "Conversation with Web User 69ff1ab63cb83329d59efad5",
"description": "Conversation with Web User 69ff1ab63cb83329d59efad5",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-12T06:34:01Z",
"updated_at": "2026-05-12T19:26:11Z"
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"category_name": "Orders&Logistics::LI-Shipping time too long",
"category_value": "orders_logistics__li-shipping_time_too_long",
"category_zh": "运输时间过长"
},
"channel_summary": {
"local_channel": "Agent",
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"chat_transcript": 8,
"whatsapp": 6
}
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"messages": [
{
"conversation_id": "57855988120729",
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"text": "(02:13:00) Momcozy Juana: Hello,\n\n \n\nThank you for reaching out.\n\n \n\nWe completely understand how frustrating it can be to wait longer than expected for your order, and we sincerely apologize for the delay. The delivery has unfortunately exceeded the usual estimated transit time of 7–12 days.\n\n \n\nAs a gesture of apology and appreciation for your patience, we would like to offer you a 5% refund back to your original payment method.\n\n \n\nIn the meantime, you may check the latest tracking update for your shipment here:\n\nhttps://parcelsapp.com/en/tracking/CP555663586CN\n\n \n\nWe truly appreciate your continued patience and understanding while your package is on its way."
},
{
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{
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{
"conversation_id": "57842838701337",
"type": "Comment",
"created_at": "2026-05-12T08:38:32Z",
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"sender_type": "system",
"channel": "chat_transcript",
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"text": "(16:28:31) SM: Halo"
},
{
"conversation_id": "57842829700121",
"type": "ChatEndedEvent",
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{
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{
"conversation_id": "57838435240601",
"type": "Comment",
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"author_id": "-1",
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"sender_type": "system",
"channel": "chat_transcript",
"public": true,
"recording_type": "",
"text": "(14:29:26) SM: Hi momcozy\n\n(14:29:34) SM: Can u track my orders\n\n(14:29:35) Momcozy: Hi there! How can I help you today?\n\n(14:29:55) SM: The last i checked\n\n(14:30:03) Momcozy: You can track your order in real time by entering your order number and email at this link: https://momcozy.com/apps/aftership. Please keep an eye on the email you used when placing your order—we’ll send you a shipping update as soon as your package is on its way! For estimated shipping times by region, check here: https://momcozy.com/pages/shipping-delivery. If you can’t find your info or have any questions, just let me know and I’ll be happy to help!\n\n(14:30:11) Momcozy: Is there anything else I can help you with today?\n\n(14:30:11) SM uploaded: P1luiEeAH-zuQ4Kqi74fA0VS.jpeg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRDE1VP7TQ64CP4SSGTN82AP/P1luiEeAH-zuQ4Kqi74fA0VS.jpeg\n\nType: image/jpeg\n\nSize: 90520\n\n(14:30:15) Momcozy: Could you please tell me how I can help with the image you sent?\n\n(14:30:16) SM: Please help\n\n(14:30:19) Momcozy: Could you let me know exactly how I can help with the image you shared?\n\n(14:30:39) SM uploaded: T9Kc_yZuU5qNqtxEchBJ8UMC.jpeg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRDE2NTAYFHQ6W0AVKTR1EMD/T9Kc_yZuU5qNqtxEchBJ8UMC.jpeg\n\nType: image/jpeg\n\nSize: 91748\n\n(14:30:45) Momcozy: An error occurred, please try again later.\n\n(14:31:00) SM: Halo\n\n(14:31:04) Momcozy: How can I help you today?\n\n(14:31:13) SM: Can you check ky orders\n\n(14:31:22) SM: My orders\n\n(14:31:25) Momcozy: You can check your order status once you receive your email confirmation! Just use our online tracking page to see all your shipment details. For trial orders, your shipping email will include a tracking number, and your order status will update to 'shipped' once it’s on the way. If you need any extra help, you’ll find our Customer Service page, phone number, and support email all listed for you. We’re here to make things easy and cozy for you!\n\n(14:31:27) SM: Please help\n\n(14:32:53) SM: Not updated\n\n(14:33:02) SM: Please help to conform\n\n(14:33:07) Momcozy: I’d be happy to help you check your order! Could you please share either your order number or the email address you used when placing your order? Just one of these is enough. Once I have that, I’ll get right on it for you!\n\n(14:33:34) SM: Shipping number：SFCAA0114305965YQ\n\nCarrier：SFC\n\n(14:33:38) Momcozy: Thank you so much for sharing your shipping number and carrier! To help you out further, could you please provide either your order number or the email address you used when you placed your order? Just one of these is perfect!\n\n(14:33:51) SM: solehamega@gmail.com\n\n(14:33:59) Momcozy: I’m connecting you with one of our friendly customer service team members right now—please hang tight for just a moment!\n\n(14:34:00) Momcozy: Transferring to a human agent.\n\n(14:34:43) SM: Ok"
},
{
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{
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"text": "Conversation with Web User 69ff1ab63cb83329d59efad5"
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{
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}
翻译 JSON
{
"translated_subject": "与 Web 用户 69ff1ab63cb83329d59efad5 的对话",
"translated_description": "与 Web 用户 69ff1ab63cb83329d59efad5 的对话",
"translated_agents_notes": "",
"translated_category_label": "订单与物流::运输时间过长",
"translated_messages": [
{
"conversation_id": "57855988120729",
"created_at": "2026-05-12T19:26:11Z",
"sender_type": "system",
"author_name": "",
"channel": "chat_transcript",
"translated_text": ""
},
{
"conversation_id": "57855933524249",
"created_at": "2026-05-12T19:16:11Z",
"sender_type": "system",
"author_name": "",
"channel": "whatsapp",
"translated_text": ""
},
{
"conversation_id": "57855475584921",
"created_at": "2026-05-12T18:25:57Z",
"sender_type": "system",
"author_name": "",
"channel": "chat_transcript",
"translated_text": ""
},
{
"conversation_id": "57855375357209",
"created_at": "2026-05-12T18:15:57Z",
"sender_type": "system",
"author_name": "",
"channel": "whatsapp",
"translated_text": ""
},
{
"conversation_id": "57855320328345",
"created_at": "2026-05-12T18:13:07Z",
"sender_type": "system",
"author_name": "",
"channel": "chat_transcript",
"translated_text": "(02:13:00) Momcozy Juana: 您好，\n\n感谢您的联系。\n\n我们完全理解等待订单的时间长于预期是多么令人沮丧，对于此次延迟我们深表歉意。遗憾的是，配送时间已经超过了通常预计的 7-12 天运输时间。\n\n作为道歉以及对您耐心的感谢，我们愿意向您的原支付方式退还 5% 的款项。\n\n同时，您可以在此处查看包裹的最新物流更新：\n\nhttps://parcelsapp.com/en/tracking/CP555663586CN\n\n我们非常感谢在您的包裹寄送过程中您一直以来的耐心与理解。"
},
{
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"created_at": "2026-05-12T18:13:07Z",
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{
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"created_at": "2026-05-12T08:38:32Z",
"sender_type": "system",
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"channel": "chat_transcript",
"translated_text": "(16:28:31) SM: 你好"
},
{
"conversation_id": "57842829700121",
"created_at": "2026-05-12T08:38:32Z",
"sender_type": "system",
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{
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"sender_type": "system",
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"channel": "chat_transcript",
"translated_text": "(14:29:26) SM: 您好 momcozy\n\n(14:29:34) SM: 能查一下我的订单吗\n\n(14:29:35) Momcozy: 您好！今天有什么可以帮您的？\n\n(14:29:55) SM: 我上次查的时候\n\n(14:30:03) Momcozy: 您可以通过输入订单号和电子邮箱在此链接实时查询您的订单：https://momcozy.com/apps/aftership。请关注您下单时使用的邮箱——一旦您的包裹发出，我们会立即向您发送物流更新！有关各地区的预计运输时间，请点击此处查看：https://momcozy.com/pages/shipping-delivery。如果您找不到信息或有任何疑问，请告诉我，我很乐意为您提供帮助！\n\n(14:30:11) Momcozy: 今天还有其他我可以帮您的吗？\n\n(14:30:11) SM 上传了: P1luiEeAH-zuQ4Kqi74fA0VS.jpeg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRDE1VP7TQ64CP4SSGTN82AP/P1luiEeAH-zuQ4Kqi74fA0VS.jpeg\n\n类型: image/jpeg\n\n大小: 90520\n\n(14:30:15) Momcozy: 请问关于您发送的这张图片，我能提供什么帮助吗？\n\n(14:30:16) SM: 请帮帮忙\n\n(14:30:19) Momcozy: 请问关于您分享的这张图片，我具体可以提供什么帮助？\n\n(14:30:39) SM 上传了: T9Kc_yZuU5qNqtxEchBJ8UMC.jpeg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRDE2NTAYFHQ6W0AVKTR1EMD/T9Kc_yZuU5qNqtxEchBJ8UMC.jpeg\n\n类型: image/jpeg\n\n大小: 91748\n\n(14:30:45) Momcozy: 发生错误，请稍后再试。\n\n(14:31:00) SM: 你好\n\n(14:31:04) Momcozy: 今天有什么可以帮您的？\n\n(14:31:13) SM: 能查一下我的订单吗\n\n(14:31:22) SM: 我的订单\n\n(14:31:25) Momcozy: 一旦您收到邮件确认，即可查询您的订单状态！只需使用我们的在线查询页面查看所有物流详情。对于试用订单，您的发货邮件将包含一个物流单号，一旦发出，您的订单状态将更新为“已发货”。如果您需要额外帮助，您会发现我们的客服页面、电话号码和支持邮箱都已为您列出。我们致力于为您提供轻松舒心的服务！\n\n(14:31:27) SM: 请帮帮忙\n\n(14:32:53) SM: 没更新\n\n(14:33:02) SM: 请帮忙确认\n\n(14:33:07) Momcozy: 我很乐意帮您查询订单！能否请您提供订单号或者下单时使用的电子邮箱地址？只需其中之一即可。一旦拿到信息，我马上为您查询！\n\n(14:33:34) SM: 物流号：SFCAA0114305965YQ\n\n承运商：SFC\n\n(14:33:38) Momcozy: 非常感谢您提供物流号和承运商！为了进一步帮助您，能否请您提供订单号或下单时使用的电子邮箱地址？只需其中之一即可！\n\n(14:33:51) SM: solehamega@gmail.com\n\n(14:33:59) Momcozy: 我正在为您转接我们亲切的客服团队成员——请稍等片刻！\n\n(14:34:00) Momcozy: 正在转接人工客服。\n\n(14:34:43) SM: 好的"
},
{
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{
"conversation_id": "57837832361369",
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"sender_type": "internal",
"author_name": "Web User 69ff1ab63cb83329d59efad5",
"channel": "whatsapp",
"translated_text": "与 Web 用户 69ff1ab63cb83329d59efad5 的对话"
},
{
"conversation_id": "57837832361241",
"created_at": "2026-05-12T06:34:01Z",
"sender_type": "system",
"author_name": "",
"channel": "whatsapp",
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}
],
"chinese_reading_text": "【标题】：与 Web 用户 69ff1ab63cb83329d59efad5 的对话\n【分类】：订单与物流::运输时间过长\n【产品/渠道】：milk pump::Momcozy::Air 1 / Agent\n【客服备注】：无\n【描述】：与 Web 用户 69ff1ab63cb83329d59efad5 的对话\n【会话详情】：\n(2026-05-12 06:34:01) [用户]: 与 Web 用户 69ff1ab63cb83329d59efad5 的对话\n(2026-05-12 06:44:44) [系统]: \n- SM: 您好 momcozy，能查一下我的订单吗？\n- Momcozy (机器人): 您好！您可以在 https://momcozy.com/apps/aftership 输入单号查询。预计运输时间见 https://momcozy.com/pages/shipping-delivery。\n- SM: (上传图片) 请帮帮忙。\n- SM: 没更新，请帮忙确认。物流号：SFCAA0114305965YQ，承运商：SFC，邮箱：solehamega@gmail.com\n- Momcozy: 正在转接人工客服。\n(2026-05-12 08:38:32) [系统]: SM: 你好\n(2026-05-12 18:13:07) [系统]: Momcozy Juana (客服): 感谢联系。包裹运输时间已超 7-12 天的预计时效，非常抱歉。我们将为您提供 5% 的退款作为补偿。最新物流查询链接：https://parcelsapp.com/en/tracking/CP555663586CN",
"translation_notes": [
"Message 11 包含完整的机器人对话历史，已逐句翻译。",
"保留了物流单号 SFCAA0114305965YQ、CP555663586CN 以及承运商 SFC。",
"客户提到的 'conform' 识别为 'confirm'（确认）并进行了翻译。",
"客服 Juana 承诺了 5% 的退款作为延迟补偿。"
]
}
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"body": "(02:13:00) Momcozy Juana: Hello,\n \nThank you for reaching out.\n \nWe completely understand how frustrating it can be to wait longer than expected for your order, and we sincerely apologize for the delay. The delivery has unfortunately exceeded the usual estimated transit time of 7–12 days.\n \nAs a gesture of apology and appreciation for your patience, we would like to offer you a 5% refund back to your original payment method.\n \nIn the meantime, you may check the latest tracking update for your shipment here:\nhttps://parcelsapp.com/en/tracking/CP555663586CN\n \nWe truly appreciate your continued patience and understanding while your package is on its way.",
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"body": "(14:29:26) SM: Hi momcozy\n(14:29:34) SM: Can u track my orders\n(14:29:35) Momcozy: Hi there! How can I help you today?\n(14:29:55) SM: The last i checked\n(14:30:03) Momcozy: You can track your order in real time by entering your order number and email at this link: https://momcozy.com/apps/aftership. Please keep an eye on the email you used when placing your order—we’ll send you a shipping update as soon as your package is on its way! For estimated shipping times by region, check here: https://momcozy.com/pages/shipping-delivery. If you can’t find your info or have any questions, just let me know and I’ll be happy to help!\n(14:30:11) Momcozy: Is there anything else I can help you with today?\n(14:30:11) SM uploaded: P1luiEeAH-zuQ4Kqi74fA0VS.jpeg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRDE1VP7TQ64CP4SSGTN82AP/P1luiEeAH-zuQ4Kqi74fA0VS.jpeg\nType: image/jpeg\nSize: 90520\n(14:30:15) Momcozy: Could you please tell me how I can help with the image you sent?\n(14:30:16) SM: Please help\n(14:30:19) Momcozy: Could you let me know exactly how I can help with the image you shared?\n(14:30:39) SM uploaded: T9Kc_yZuU5qNqtxEchBJ8UMC.jpeg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRDE2NTAYFHQ6W0AVKTR1EMD/T9Kc_yZuU5qNqtxEchBJ8UMC.jpeg\nType: image/jpeg\nSize: 91748\n(14:30:45) Momcozy: An error occurred, please try again later.\n(14:31:00) SM: Halo\n(14:31:04) Momcozy: How can I help you today?\n(14:31:13) SM: Can you check ky orders\n(14:31:22) SM: My orders\n(14:31:25) Momcozy: You can check your order status once you receive your email confirmation! Just use our online tracking page to see all your shipment details. For trial orders, your shipping email will include a tracking number, and your order status will update to 'shipped' once it’s on the way. If you need any extra help, you’ll find our Customer Service page, phone number, and support email all listed for you. We’re here to make things easy and cozy for you!\n(14:31:27) SM: Please help\n(14:32:53) SM: Not updated\n(14:33:02) SM: Please help to conform\n(14:33:07) Momcozy: I’d be happy to help you check your order! Could you please share either your order number or the email address you used when placing your order? Just one of these is enough. Once I have that, I’ll get right on it for you!\n(14:33:34) SM: Shipping number：SFCAA0114305965YQ\nCarrier：SFC\n(14:33:38) Momcozy: Thank you so much for sharing your shipping number and carrier! To help you out further, could you please provide either your order number or the email address you used when you placed your order? Just one of these is perfect!\n(14:33:51) SM: solehamega@gmail.com\n(14:33:59) Momcozy: I’m connecting you with one of our friendly customer service team members right now—please hang tight for just a moment!\n(14:34:00) Momcozy: Transferring to a human agent.\n(14:34:43) SM: Ok",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(14:29:26) SM: Hi momcozy\n<br>(14:29:34) SM: Can u track my orders\n<br>(14:29:35) Momcozy: Hi there! How can I help you today?\n<br>(14:29:55) SM: The last i checked\n<br>(14:30:03) Momcozy: You can track your order in real time by entering your order number and email at this link: <a href=\"https://momcozy.com/apps/aftership\" target=\"_blank\" rel=\"nofollow noreferrer\">https://momcozy.com/apps/aftership</a>. Please keep an eye on the email you used when placing your order—we’ll send you a shipping update as soon as your package is on its way! For estimated shipping times by region, check here: <a href=\"https://momcozy.com/pages/shipping-delivery\" target=\"_blank\" rel=\"nofollow noreferrer\">https://momcozy.com/pages/shipping-delivery</a>. If you can’t find your info or have any questions, just let me know and I’ll be happy to help!\n<br>(14:30:11) Momcozy: Is there anything else I can help you with today?\n<br>(14:30:11) SM uploaded: P1luiEeAH-zuQ4Kqi74fA0VS.jpeg\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRDE1VP7TQ64CP4SSGTN82AP/P1luiEeAH-zuQ4Kqi74fA0VS.jpeg\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRDE1VP7TQ64CP4SSGTN82AP/P1luiEeAH-zuQ4Kqi74fA0VS.jpeg</a>\n<br>Type: image/jpeg\n<br>Size: 90520\n<br>(14:30:15) Momcozy: Could you please tell me how I can help with the image you sent?\n<br>(14:30:16) SM: Please help\n<br>(14:30:19) Momcozy: Could you let me know exactly how I can help with the image you shared?\n<br>(14:30:39) SM uploaded: T9Kc_yZuU5qNqtxEchBJ8UMC.jpeg\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRDE2NTAYFHQ6W0AVKTR1EMD/T9Kc_yZuU5qNqtxEchBJ8UMC.jpeg\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRDE2NTAYFHQ6W0AVKTR1EMD/T9Kc_yZuU5qNqtxEchBJ8UMC.jpeg</a>\n<br>Type: image/jpeg\n<br>Size: 91748\n<br>(14:30:45) Momcozy: An error occurred, please try again later.\n<br>(14:31:00) SM: Halo\n<br>(14:31:04) Momcozy: How can I help you today?\n<br>(14:31:13) SM: Can you check ky orders\n<br>(14:31:22) SM: My orders\n<br>(14:31:25) Momcozy: You can check your order status once you receive your email confirmation! Just use our online tracking page to see all your shipment details. For trial orders, your shipping email will include a tracking number, and your order status will update to 'shipped' once it’s on the way. If you need any extra help, you’ll find our Customer Service page, phone number, and support email all listed for you. We’re here to make things easy and cozy for you!\n<br>(14:31:27) SM: Please help\n<br>(14:32:53) SM: Not updated\n<br>(14:33:02) SM: Please help to conform\n<br>(14:33:07) Momcozy: I’d be happy to help you check your order! Could you please share either your order number or the email address you used when placing your order? Just one of these is enough. Once I have that, I’ll get right on it for you!\n<br>(14:33:34) SM: Shipping number：SFCAA0114305965YQ\n<br>Carrier：SFC\n<br>(14:33:38) Momcozy: Thank you so much for sharing your shipping number and carrier! To help you out further, could you please provide either your order number or the email address you used when you placed your order? Just one of these is perfect!\n<br>(14:33:51) SM: <a href=\"mailto:solehamega@gmail.com\" rel=\"noreferrer\">solehamega@gmail.com</a>\n<br>(14:33:59) Momcozy: I’m connecting you with one of our friendly customer service team members right now—please hang tight for just a moment!\n<br>(14:34:00) Momcozy: Transferring to a human agent.\n<br>(14:34:43) SM: Ok</p></div>",
"plain_body": "(14:29:26) SM: Hi momcozy\n\n(14:29:34) SM: Can u track my orders\n\n(14:29:35) Momcozy: Hi there! How can I help you today?\n\n(14:29:55) SM: The last i checked\n\n(14:30:03) Momcozy: You can track your order in real time by entering your order number and email at this link: https://momcozy.com/apps/aftership. Please keep an eye on the email you used when placing your order—we’ll send you a shipping update as soon as your package is on its way! For estimated shipping times by region, check here: https://momcozy.com/pages/shipping-delivery. If you can’t find your info or have any questions, just let me know and I’ll be happy to help!\n\n(14:30:11) Momcozy: Is there anything else I can help you with today?\n\n(14:30:11) SM uploaded: P1luiEeAH-zuQ4Kqi74fA0VS.jpeg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRDE1VP7TQ64CP4SSGTN82AP/P1luiEeAH-zuQ4Kqi74fA0VS.jpeg\n\nType: image/jpeg\n\nSize: 90520\n\n(14:30:15) Momcozy: Could you please tell me how I can help with the image you sent?\n\n(14:30:16) SM: Please help\n\n(14:30:19) Momcozy: Could you let me know exactly how I can help with the image you shared?\n\n(14:30:39) SM uploaded: T9Kc_yZuU5qNqtxEchBJ8UMC.jpeg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRDE2NTAYFHQ6W0AVKTR1EMD/T9Kc_yZuU5qNqtxEchBJ8UMC.jpeg\n\nType: image/jpeg\n\nSize: 91748\n\n(14:30:45) Momcozy: An error occurred, please try again later.\n\n(14:31:00) SM: Halo\n\n(14:31:04) Momcozy: How can I help you today?\n\n(14:31:13) SM: Can you check ky orders\n\n(14:31:22) SM: My orders\n\n(14:31:25) Momcozy: You can check your order status once you receive your email confirmation! Just use our online tracking page to see all your shipment details. For trial orders, your shipping email will include a tracking number, and your order status will update to 'shipped' once it’s on the way. If you need any extra help, you’ll find our Customer Service page, phone number, and support email all listed for you. We’re here to make things easy and cozy for you!\n\n(14:31:27) SM: Please help\n\n(14:32:53) SM: Not updated\n\n(14:33:02) SM: Please help to conform\n\n(14:33:07) Momcozy: I’d be happy to help you check your order! Could you please share either your order number or the email address you used when placing your order? Just one of these is enough. Once I have that, I’ll get right on it for you!\n\n(14:33:34) SM: Shipping number：SFCAA0114305965YQ\n\nCarrier：SFC\n\n(14:33:38) Momcozy: Thank you so much for sharing your shipping number and carrier! To help you out further, could you please provide either your order number or the email address you used when you placed your order? Just one of these is perfect!\n\n(14:33:51) SM: solehamega@gmail.com\n\n(14:33:59) Momcozy: I’m connecting you with one of our friendly customer service team members right now—please hang tight for just a moment!\n\n(14:34:00) Momcozy: Transferring to a human agent.\n\n(14:34:43) SM: Ok",
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