无中文翻译文本
与 Liza 的对话
Conversation with Liza
客服备注 / Agents notes
34029476051481空
Zendesk 既有问题分类
34154549939865Orders&Logistics::MO-Modify address
value:
orders_logistics__mo-modify_address修改收货地址
销售渠道 / 来源渠道
32685292044825AMZ
value:
amz产品型号 / 产品线
33749938239513milk pump::Momcozy::M9
value:
milk.pump_momcozy_m9_mobile.flow_核心信息
产品字段
milk pump::Momcozy::M9
会话渠道
{"chat_transcript": 7, "whatsapp": 5}
本地 channel
Agent
更新时间
2026-05-12T17:40:37Z
Requester
空
模型
gemini-3-flash-preview
中文整合阅读文本
【标题】与 Liza 的对话
【分类】修改收货地址
【产品/渠道】milk pump::Momcozy::M9 / Agent
【客服备注】无
【描述】与 Liza 的对话
【会话详情】
(2026-05-12 05:57:44) [Internal] Liza: 与 Liza 的对话
(2026-05-12 06:07:44) [System] (13:56:50) Liza: 你好，请告诉我是否有任何更新
(13:56:54) Momcozy: 您能告诉我您想了解哪方面的更新吗？是关于您的订单、产品还是其他事情？我很乐意为您提供帮助！
(13:57:05) Liza: 如果还没有发货的话，我需要修改地址
(13:57:11) Momcozy: 您很快就会接通我们友好的团队成员！为了帮助我们尽快解决您的问题，我们需要先收集一些信息。
(13:57:14) Momcozy: 请问您能提供订单号吗？这样我就可以核实详情并协助您的请求！
(13:57:39) Liza: 请呼叫人工客服
(13:57:43) Momcozy: 正在为您转接人工客服。
(2026-05-12 13:57:56) [System] (21:47:55) Liza: 你好
(2026-05-12 17:30:35) [System] (01:30:17) Momcozy Juana: 您好！感谢联系。只是想确认一下，您的请求是关于吸乳器破损法兰配件的补发物流吗？
【分类】修改收货地址
【产品/渠道】milk pump::Momcozy::M9 / Agent
【客服备注】无
【描述】与 Liza 的对话
【会话详情】
(2026-05-12 05:57:44) [Internal] Liza: 与 Liza 的对话
(2026-05-12 06:07:44) [System] (13:56:50) Liza: 你好，请告诉我是否有任何更新
(13:56:54) Momcozy: 您能告诉我您想了解哪方面的更新吗？是关于您的订单、产品还是其他事情？我很乐意为您提供帮助！
(13:57:05) Liza: 如果还没有发货的话，我需要修改地址
(13:57:11) Momcozy: 您很快就会接通我们友好的团队成员！为了帮助我们尽快解决您的问题，我们需要先收集一些信息。
(13:57:14) Momcozy: 请问您能提供订单号吗？这样我就可以核实详情并协助您的请求！
(13:57:39) Liza: 请呼叫人工客服
(13:57:43) Momcozy: 正在为您转接人工客服。
(2026-05-12 13:57:56) [System] (21:47:55) Liza: 你好
(2026-05-12 17:30:35) [System] (01:30:17) Momcozy Juana: 您好！感谢联系。只是想确认一下，您的请求是关于吸乳器破损法兰配件的补发物流吗？
描述与翻译
中文描述
与 Liza 的对话
英文/原始描述
Conversation with Liza
Conversation 中文翻译
全部自定义字段
| field_id | 显示名 / 选项名 | value |
|---|---|---|
32685292044825 | AMZ | amz |
33749938239513 | milk pump::Momcozy::M9 | milk.pump_momcozy_m9_mobile.flow_ |
34154549939865 | Orders&Logistics::MO-Modify address | orders_logistics__mo-modify_address |
更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1250537",
"subject": "Conversation with Liza",
"description": "Conversation with Liza",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T05:57:44Z",
"updated_at": "2026-05-12T17:40:37Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "Orders&Logistics::MO-Modify address",
"category_value": "orders_logistics__mo-modify_address",
"category_zh": "修改收货地址"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"chat_transcript": 7,
"whatsapp": 5
}
},
"messages": [
{
"conversation_id": "57854974511897",
"type": "ChatEndedEvent",
"created_at": "2026-05-12T17:40:37Z",
"author_id": "",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "chat_transcript",
"public": null,
"recording_type": "",
"text": ""
},
{
"conversation_id": "57854815611801",
"type": "ChatStartedEvent",
"created_at": "2026-05-12T17:30:38Z",
"author_id": "",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "whatsapp",
"public": null,
"recording_type": "",
"text": ""
},
{
"conversation_id": "57854829921049",
"type": "Comment",
"created_at": "2026-05-12T17:30:35Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "chat_transcript",
"public": true,
"recording_type": "",
"text": "(01:30:17) Momcozy Juana: Hello! Thanks for reaching out. Just to confirm, is your request regarding the shipment for the replacement of the broken flange of your pump?"
},
{
"conversation_id": "57854815491737",
"type": "ChatEndedEvent",
"created_at": "2026-05-12T17:30:35Z",
"author_id": "",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "chat_transcript",
"public": null,
"recording_type": "",
"text": ""
},
{
"conversation_id": "57854807890969",
"type": "ChatStartedEvent",
"created_at": "2026-05-12T17:30:18Z",
"author_id": "",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "whatsapp",
"public": null,
"recording_type": "",
"text": ""
},
{
"conversation_id": "57851633906713",
"type": "ChatEndedEvent",
"created_at": "2026-05-12T13:57:56Z",
"author_id": "",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "chat_transcript",
"public": null,
"recording_type": "",
"text": ""
},
{
"conversation_id": "57851625492889",
"type": "Comment",
"created_at": "2026-05-12T13:57:56Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "chat_transcript",
"public": true,
"recording_type": "",
"text": "(21:47:55) Liza: Hi"
},
{
"conversation_id": "57851435817753",
"type": "ChatStartedEvent",
"created_at": "2026-05-12T13:47:56Z",
"author_id": "",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "whatsapp",
"public": null,
"recording_type": "",
"text": ""
},
{
"conversation_id": "57837070468505",
"type": "Comment",
"created_at": "2026-05-12T06:07:44Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "chat_transcript",
"public": true,
"recording_type": "",
"text": "(13:56:50) Liza: Hi can you pls let me know if there is any update\n\n(13:56:54) Momcozy: Could you let me know what you’d like an update on? Is it about your order, a product, or something else? I’m here to help!\n\n(13:57:05) Liza: I need to change the address if its not shopped yet\n\n(13:57:11) Momcozy: You’ll be connected to one of our friendly team members shortly! To help us resolve your issue as quickly as possible, we’ll just need to gather a bit of information first.\n\n(13:57:14) Momcozy: Could you please provide your order number? That way, I can check the details and help you with your request!\n\n(13:57:39) Liza: Agent pls\n\n(13:57:43) Momcozy: Transferring to a human agent."
},
{
"conversation_id": "57837070468377",
"type": "ChatEndedEvent",
"created_at": "2026-05-12T06:07:44Z",
"author_id": "",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "chat_transcript",
"public": null,
"recording_type": "",
"text": ""
},
{
"conversation_id": "57836580915865",
"type": "Comment",
"created_at": "2026-05-12T05:57:44Z",
"author_id": "57057292498457",
"author_name": "Liza",
"author_role": "end-user",
"sender_type": "internal",
"channel": "whatsapp",
"public": false,
"recording_type": "",
"text": "Conversation with Liza"
},
{
"conversation_id": "57836580915737",
"type": "ChatStartedEvent",
"created_at": "2026-05-12T05:57:44Z",
"author_id": "",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "whatsapp",
"public": null,
"recording_type": "",
"text": ""
}
]
}
翻译 JSON
{
"translated_subject": "与 Liza 的对话",
"translated_description": "与 Liza 的对话",
"translated_agents_notes": "",
"translated_category_label": "修改收货地址",
"translated_messages": [
{
"conversation_id": "57854974511897",
"created_at": "2026-05-12T17:40:37Z",
"sender_type": "system",
"author_name": "",
"channel": "chat_transcript",
"translated_text": ""
},
{
"conversation_id": "57854815611801",
"created_at": "2026-05-12T17:30:38Z",
"sender_type": "system",
"author_name": "",
"channel": "whatsapp",
"translated_text": ""
},
{
"conversation_id": "57854829921049",
"created_at": "2026-05-12T17:30:35Z",
"sender_type": "system",
"author_name": "",
"channel": "chat_transcript",
"translated_text": "(01:30:17) Momcozy Juana: 您好！感谢联系。只是想确认一下，您的请求是关于吸乳器破损法兰配件的补发物流吗？"
},
{
"conversation_id": "57854815491737",
"created_at": "2026-05-12T17:30:35Z",
"sender_type": "system",
"author_name": "",
"channel": "chat_transcript",
"translated_text": ""
},
{
"conversation_id": "57854807890969",
"created_at": "2026-05-12T17:30:18Z",
"sender_type": "system",
"author_name": "",
"channel": "whatsapp",
"translated_text": ""
},
{
"conversation_id": "57851633906713",
"created_at": "2026-05-12T13:57:56Z",
"sender_type": "system",
"author_name": "",
"channel": "chat_transcript",
"translated_text": ""
},
{
"conversation_id": "57851625492889",
"created_at": "2026-05-12T13:57:56Z",
"sender_type": "system",
"author_name": "",
"channel": "chat_transcript",
"translated_text": "(21:47:55) Liza: 你好"
},
{
"conversation_id": "57851435817753",
"created_at": "2026-05-12T13:47:56Z",
"sender_type": "system",
"author_name": "",
"channel": "whatsapp",
"translated_text": ""
},
{
"conversation_id": "57837070468505",
"created_at": "2026-05-12T06:07:44Z",
"sender_type": "system",
"author_name": "",
"channel": "chat_transcript",
"translated_text": "(13:56:50) Liza: 你好，请告诉我是否有任何更新\n\n(13:56:54) Momcozy: 您能告诉我您想了解哪方面的更新吗？是关于您的订单、产品还是其他事情？我很乐意为您提供帮助！\n\n(13:57:05) Liza: 如果还没有发货的话，我需要修改地址\n\n(13:57:11) Momcozy: 您很快就会接通我们友好的团队成员！为了帮助我们尽快解决您的问题，我们需要先收集一些信息。\n\n(13:57:14) Momcozy: 请问您能提供订单号吗？这样我就可以核实详情并协助您的请求！\n\n(13:57:39) Liza: 请呼叫人工客服\n\n(13:57:43) Momcozy: 正在为您转接人工客服。"
},
{
"conversation_id": "57837070468377",
"created_at": "2026-05-12T06:07:44Z",
"sender_type": "system",
"author_name": "",
"channel": "chat_transcript",
"translated_text": ""
},
{
"conversation_id": "57836580915865",
"created_at": "2026-05-12T05:57:44Z",
"sender_type": "internal",
"author_name": "Liza",
"channel": "whatsapp",
"translated_text": "与 Liza 的对话"
},
{
"conversation_id": "57836580915737",
"created_at": "2026-05-12T05:57:44Z",
"sender_type": "system",
"author_name": "",
"channel": "whatsapp",
"translated_text": ""
}
],
"chinese_reading_text": "【标题】与 Liza 的对话\n【分类】修改收货地址\n【产品/渠道】milk pump::Momcozy::M9 / Agent\n【客服备注】无\n【描述】与 Liza 的对话\n【会话详情】\n(2026-05-12 05:57:44) [Internal] Liza: 与 Liza 的对话\n(2026-05-12 06:07:44) [System] (13:56:50) Liza: 你好，请告诉我是否有任何更新\n(13:56:54) Momcozy: 您能告诉我您想了解哪方面的更新吗？是关于您的订单、产品还是其他事情？我很乐意为您提供帮助！\n(13:57:05) Liza: 如果还没有发货的话，我需要修改地址\n(13:57:11) Momcozy: 您很快就会接通我们友好的团队成员！为了帮助我们尽快解决您的问题，我们需要先收集一些信息。\n(13:57:14) Momcozy: 请问您能提供订单号吗？这样我就可以核实详情并协助您的请求！\n(13:57:39) Liza: 请呼叫人工客服\n(13:57:43) Momcozy: 正在为您转接人工客服。\n(2026-05-12 13:57:56) [System] (21:47:55) Liza: 你好\n(2026-05-12 17:30:35) [System] (01:30:17) Momcozy Juana: 您好！感谢联系。只是想确认一下，您的请求是关于吸乳器破损法兰配件的补发物流吗？",
"translation_notes": [
"部分消息 text 为空，已按要求保留。",
"shopped 应为 shipped 的拼写错误，已按‘发货’含义翻译。"
]
}
ticket_raw_json
{
"custom_fields": [
{
"id": 32685292044825,
"value": "amz",
"name": "AMZ"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34154549939865,
"value": "orders_logistics__mo-modify_address",
"name": "Orders&Logistics::MO-Modify address"
}
],
"custom_status_id": 32358772424217,
"ticket_id": 1250537,
"assignee_id": 53220371312409,
"created": "2026-05-12T05:57:44Z",
"subject": "Conversation with Liza",
"support_type": "Agent",
"32685292044825": "AMZ",
"33749938239513": "milk pump::Momcozy::M9",
"34029476051481": null,
"34154549939865": "Orders&Logistics::MO-Modify address",
"34154710239001": null,
"fields": [
{
"id": 32685292044825,
"value": "amz",
"name": "AMZ"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34154549939865,
"value": "orders_logistics__mo-modify_address",
"name": "Orders&Logistics::MO-Modify address"
}
],
"ticket": {
"id": 1250537,
"subject": "Conversation with Liza",
"description": "Conversation with Liza",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1250537.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57854829921049,
"body": "(01:30:17) Momcozy Juana: Hello! Thanks for reaching out. Just to confirm, is your request regarding the shipment for the replacement of the broken flange of your pump?",
"created_at": "2026-05-12T17:30:35Z",
"author_id": -1,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57854974511897,
"type": "ChatEndedEvent",
"attachments": [],
"value": {
"chat_id": "01KREKV7BRF79YFG36JMS14XG4",
"chat_started_event_id": 57854815611801,
"initiator": 5,
"reason": 3,
"is_served": false,
"visitor_id": "69e1b402d1717414d7c7fe90"
},
"via": {
"channel": "chat_transcript",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-12T17:40:37Z",
"metadata": {
"system": {},
"custom": {}
}
},
{
"id": 57854815611801,
"type": "ChatStartedEvent",
"attachments": [],
"value": {
"chat_id": "01KREKV7BRF79YFG36JMS14XG4",
"visitor_id": "69e1b402d1717414d7c7fe90",
"user_id": 57057292498457,
"authenticated": false,
"integration_id": "68ff3d02154eb1e4bbaf289d",
"control_context": {
"first_message_id": "6a02c122a61310774ac70c49",
"origin_source_integration": "68ff3d02154eb1e4bbaf289d",
"dataCapture.systemField.requester.email": "Lizathalpitiya@gmail.com",
"dataCapture.systemField.group_id": "52002469607449",
"dataCapture.ticketField.userId": "69e1b402d1717414d7c7fe90",
"dataCapture.ticketField.email": "Lizathalpitiya@gmail.com",
"dataCapture.systemField.requester.name": "Liza",
"dataCapture.ticketField.origin_source_integration": "68ff3d02154eb1e4bbaf289d"
},
"brand_id": "32404259465241",
"initiator": 5,
"conversation_id": "69e1b402d1717414d7c7fe94",
"backend": "ocb",
"tags": [],
"history": [
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "57057292498457",
"actor_name": "",
"timestamp": 1778607037615,
"status_ts": 1778607037615,
"event_id": "6a0363bd841e60aaf1dfd450",
"status": "DELIVERY_SUCCESS",
"message_id": "6a0363a956b067646027be2c",
"chat_index": 0
}
],
"webpath": [],
"channel": "whatsapp"
},
"via": {
"channel": "whatsapp",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-12T17:30:38Z",
"metadata": {
"system": {},
"custom": {}
}
},
{
"id": 57854829921049,
"type": "Comment",
"author_id": -1,
"body": "(01:30:17) Momcozy Juana: Hello! Thanks for reaching out. Just to confirm, is your request regarding the shipment for the replacement of the broken flange of your pump?",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(01:30:17) Momcozy Juana: Hello! Thanks for reaching out. Just to confirm, is your request regarding the shipment for the replacement of the broken flange of your pump?</p></div>",
"plain_body": "(01:30:17) Momcozy Juana: Hello! Thanks for reaching out. Just to confirm, is your request regarding the shipment for the replacement of the broken flange of your pump?",
"public": true,
"attachments": [],
"audit_id": 57854815491481,
"locale": null,
"outbound_locale": null,
"translations": [],
"via": {
"channel": "chat_transcript",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-12T17:30:35Z",
"metadata": {
"system": {},
"custom": {}
}
},
{
"id": 57854815491737,
"type": "ChatEndedEvent",
"attachments": [],
"value": {
"chat_id": "01KREKTM2VWWM1J1C5H36KKKPY",
"chat_started_event_id": 57854807890969,
"initiator": 2,
"reason": 4,
"is_served": true,
"visitor_id": "69e1b402d1717414d7c7fe90"
},
"via": {
"channel": "chat_transcript",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-12T17:30:35Z",
"metadata": {
"system": {},
"custom": {}
}
},
{
"id": 57854807890969,
"type": "ChatStartedEvent",
"attachments": [],
"value": {
"chat_id": "01KREKTM2VWWM1J1C5H36KKKPY",
"visitor_id": "69e1b402d1717414d7c7fe90",
"user_id": 57057292498457,
"authenticated": false,
"integration_id": "68ff3d02154eb1e4bbaf289d",
"control_context": {
"first_message_id": "6a02c122a61310774ac70c49",
"origin_source_integration": "68ff3d02154eb1e4bbaf289d",
"dataCapture.systemField.requester.email": "Lizathalpitiya@gmail.com",
"dataCapture.systemField.group_id": "52002469607449",
"dataCapture.ticketField.userId": "69e1b402d1717414d7c7fe90",
"dataCapture.ticketField.email": "Lizathalpitiya@gmail.com",
"dataCapture.systemField.requester.name": "Liza",
"dataCapture.ticketField.origin_source_integration": "68ff3d02154eb1e4bbaf289d"
},
"brand_id": "32404259465241",
"initiator": 2,
"conversation_id": "69e1b402d1717414d7c7fe94",
"backend": "ocb",
"tags": [],
"history": [
{
"timestamp": 1778607017844,
"original_message_type": "text",
"message": "Hello! Thanks for reaching out. Just to confirm, is your request regarding the shipment for the replacement of the broken flange of your pump?",
"message_id": "6a0363a956b067646027be2c",
"sunco_source_type": "BUSINESS",
"actor_type": "agent",
"actor_id": "53220371312409",
"actor_name": "Momcozy Juana",
"type": "ChatMessage",
"original_message": {
"id": "6a0363a956b067646027be2c",
"received": "2026-05-12T17:30:17.844Z",
"author": {
"type": "BUSINESS",
"display_name": "Momcozy Juana",
"avatar_url": "https://www.gravatar.com/avatar/00000000000000000000000000000000.png?s=200&d=mm"
},
"content": {
"text": {
"type": "text",
"text": "Hello! Thanks for reaching out. Just to confirm, is your request regarding the shipment for the replacement of the broken flange of your pump?"
}
},
"source": {
"type": "zd:agentWorkspace",
"original_message_timestamp": "2026-05-12T17:30:17.809Z"
},
"metadata": {
"fields": {
"__zendesk_msg.agent.id": {
"string_value": "53220371312409"
},
"__zendesk_msg.client_message_id": {
"string_value": "3e3009b0-4e28-11f1-952b-0d0a9bc5cb36"
}
}
}
},
"chat_index": 0
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "57057292498457",
"actor_name": "",
"timestamp": 1778607018821,
"status_ts": 1778607018821,
"event_id": "6a0363aa244e9194def5d0ed",
"status": "DELIVERY_SUCCESS",
"message_id": "6a0363a956b067646027be2c",
"chat_index": 1
}
],
"webpath": [],
"channel": "whatsapp"
},
"via": {
"channel": "whatsapp",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-12T17:30:18Z",
"metadata": {
"system": {},
"custom": {}
}
},
{
"id": 57851633906713,
"type": "ChatEndedEvent",
"attachments": [],
"value": {
"chat_id": "01KRE73EX36XEJV675CJVS0KSD",
"chat_started_event_id": 57851435817753,
"initiator": 1,
"reason": 3,
"is_served": false,
"visitor_id": "69e1b402d1717414d7c7fe90"
},
"via": {
"channel": "chat_transcript",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-12T13:57:56Z",
"metadata": {
"system": {},
"custom": {}
}
},
{
"id": 57851625492889,
"type": "Comment",
"author_id": -1,
"body": "(21:47:55) Liza: Hi",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(21:47:55) Liza: Hi</p></div>",
"plain_body": "(21:47:55) Liza: Hi",
"public": true,
"attachments": [],
"audit_id": 57851633906329,
"locale": null,
"outbound_locale": null,
"translations": [],
"via": {
"channel": "chat_transcript",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-12T13:57:56Z",
"metadata": {
"system": {},
"custom": {}
}
},
{
"id": 57851435817753,
"type": "ChatStartedEvent",
"attachments": [],
"value": {
"chat_id": "01KRE73EX36XEJV675CJVS0KSD",
"visitor_id": "69e1b402d1717414d7c7fe90",
"user_id": 57057292498457,
"authenticated": false,
"integration_id": "68ff3d02154eb1e4bbaf289d",
"control_context": {
"first_message_id": "6a02c122a61310774ac70c49",
"origin_source_integration": "68ff3d02154eb1e4bbaf289d",
"dataCapture.systemField.requester.email": "Lizathalpitiya@gmail.com",
"dataCapture.systemField.group_id": "52002469607449",
"dataCapture.ticketField.userId": "69e1b402d1717414d7c7fe90",
"dataCapture.ticketField.email": "Lizathalpitiya@gmail.com",
"dataCapture.systemField.requester.name": "Liza",
"dataCapture.ticketField.origin_source_integration": "68ff3d02154eb1e4bbaf289d"
},
"brand_id": "32404259465241",
"initiator": 1,
"conversation_id": "69e1b402d1717414d7c7fe94",
"backend": "ocb",
"tags": [],
"history": [
{
"timestamp": 1778593675963,
"original_message_type": "text",
"message": "Hi",
"message_id": "6a032f8bcc243cf41e35ae7a",
"sunco_source_type": "WHATSAPP",
"actor_type": "end-user",
"actor_id": "57057292498457",
"actor_name": "Liza",
"type": "ChatMessage",
"original_message": {
"id": "6a032f8bcc243cf41e35ae7a",
"received": "2026-05-12T13:47:55.963Z",
"author": {
"type": "USER",
"user_id": "69e1b402d1717414d7c7fe90",
"display_name": "Liza",
"avatar_url": "https://www.gravatar.com/avatar/00000000000000000000000000000000.png?s=200&d=mm",
"user": {
"id": "69e1b402d1717414d7c7fe90",
"signed_up_at": "2026-04-17T04:16:02.356Z",
"profile": {
"given_name": "Liza",
"email": "Lizathalpitiya@gmail.com",
"locale": "en"
},
"metadata": {
"fields": {
"conversationId": {
"string_value": "69e1b402d1717414d7c7fe94"
}
}
},
"authenticated": false
}
},
"content": {
"text": {
"type": "text",
"text": "Hi"
}
},
"source": {
"type": "whatsapp",
"integration_id": "68ff3d02154eb1e4bbaf289d",
"original_message_id": "wamid.HBgLMTQzNzI2MzgzNzgVAgASGBQyQUVDQzlDRkExOEZGQTZEMEY1MgA=",
"original_message_timestamp": "2026-05-12T13:47:54Z",
"client": {
"id": "69e1b402d1717414d7c7fe91",
"type": "whatsapp",
"status": "ACTIVE",
"integration_id": "68ff3d02154eb1e4bbaf289d",
"external_id": "14372638378",
"last_seen": "2026-05-12T13:47:55.940Z",
"linked_at": "2026-04-17T04:16:02.344Z",
"display_name": "+1 437-263-8378",
"raw": {
"profile": {
"name": "Liza"
},
"from": "14372638378"
}
}
}
},
"chat_index": 0
}
],
"webpath": [],
"channel": "whatsapp"
},
"via": {
"channel": "whatsapp",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-12T13:47:56Z",
"metadata": {
"system": {},
"custom": {}
}
},
{
"id": 57837070468505,
"type": "Comment",
"author_id": -1,
"body": "(13:56:50) Liza: Hi can you pls let me know if there is any update\n(13:56:54) Momcozy: Could you let me know what you’d like an update on? Is it about your order, a product, or something else? I’m here to help!\n(13:57:05) Liza: I need to change the address if its not shopped yet\n(13:57:11) Momcozy: You’ll be connected to one of our friendly team members shortly! To help us resolve your issue as quickly as possible, we’ll just need to gather a bit of information first.\n(13:57:14) Momcozy: Could you please provide your order number? That way, I can check the details and help you with your request!\n(13:57:39) Liza: Agent pls\n(13:57:43) Momcozy: Transferring to a human agent.",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(13:56:50) Liza: Hi can you pls let me know if there is any update\n<br>(13:56:54) Momcozy: Could you let me know what you’d like an update on? Is it about your order, a product, or something else? I’m here to help!\n<br>(13:57:05) Liza: I need to change the address if its not shopped yet\n<br>(13:57:11) Momcozy: You’ll be connected to one of our friendly team members shortly! To help us resolve your issue as quickly as possible, we’ll just need to gather a bit of information first.\n<br>(13:57:14) Momcozy: Could you please provide your order number? That way, I can check the details and help you with your request!\n<br>(13:57:39) Liza: Agent pls\n<br>(13:57:43) Momcozy: Transferring to a human agent.</p></div>",
"plain_body": "(13:56:50) Liza: Hi can you pls let me know if there is any update\n\n(13:56:54) Momcozy: Could you let me know what you’d like an update on? Is it about your order, a product, or something else? I’m here to help!\n\n(13:57:05) Liza: I need to change the address if its not shopped yet\n\n(13:57:11) Momcozy: You’ll be connected to one of our friendly team members shortly! To help us resolve your issue as quickly as possible, we’ll just need to gather a bit of information first.\n\n(13:57:14) Momcozy: Could you please provide your order number? That way, I can check the details and help you with your request!\n\n(13:57:39) Liza: Agent pls\n\n(13:57:43) Momcozy: Transferring to a human agent.",
"public": true,
"attachments": [],
"audit_id": 57837070468249,
"locale": null,
"outbound_locale": null,
"translations": [],
"via": {
"channel": "chat_transcript",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-12T06:07:44Z",
"metadata": {
"system": {},
"custom": {}
}
},
{
"id": 57837070468377,
"type": "ChatEndedEvent",
"attachments": [],
"value": {
"chat_id": "01KRDC6G9Y5CXKG4H68VPZMT7R",
"chat_started_event_id": 57836580915737,
"initiator": 1,
"reason": 3,
"is_served": false,
"visitor_id": "69e1b402d1717414d7c7fe90"
},
"via": {
"channel": "chat_transcript",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-12T06:07:44Z",
"metadata": {
"system": {},
"custom": {}
}
},
{
"id": 57836580915865,
"type": "Comment",
"author_id": 57057292498457,
"body": "Conversation with Liza",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Conversation with Liza</p></div>",
"plain_body": "Conversation with Liza",
"public": false,
"attachments": [],
"audit_id": 57836580915609,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "whatsapp",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-12T05:57:44Z",
"metadata": {
"system": {},
"custom": {}
}
},
{
"id": 57836580915737,
"type": "ChatStartedEvent",
"attachments": [],
"value": {
"visitor_id": "69e1b402d1717414d7c7fe90",
"conversation_id": "69e1b402d1717414d7c7fe94",
"integration_id": "68ff3d02154eb1e4bbaf289d",
"brand_id": "32404259465241",
"backend": "ocb",
"chat_id": "01KRDC6G9Y5CXKG4H68VPZMT7R",
"user_id": 57057292498457,
"authenticated": false,
"new_user": false,
"tags": [],
"initiator": 1,
"control_context": {
"first_message_id": "6a02c122a61310774ac70c49",
"origin_source_integration": "68ff3d02154eb1e4bbaf289d",
"dataCapture.systemField.requester.email": "Lizathalpitiya@gmail.com",
"dataCapture.systemField.group_id": "52002469607449",
"dataCapture.ticketField.userId": "69e1b402d1717414d7c7fe90",
"dataCapture.ticketField.email": "Lizathalpitiya@gmail.com",
"dataCapture.systemField.requester.name": "Liza",
"dataCapture.ticketField.origin_source_integration": "68ff3d02154eb1e4bbaf289d"
},
"history": [
{
"timestamp": 1778565410402,
"original_message_type": "text",
"message": "Hi can you pls let me know if there is any update",
"message_id": "6a02c122a61310774ac70c49",
"sunco_source_type": "WHATSAPP",
"is_history_context": true,
"actor_type": "end-user",
"actor_id": "57057292498457",
"actor_name": "Liza",
"type": "ChatMessage",
"original_message": {
"id": "6a02c122a61310774ac70c49",
"received": "2026-05-12T05:56:50.402Z",
"author": {
"type": "USER",
"user_id": "69e1b402d1717414d7c7fe90",
"display_name": "Liza",
"avatar_url": "https://www.gravatar.com/avatar/00000000000000000000000000000000.png?s=200&d=mm",
"user": {
"id": "69e1b402d1717414d7c7fe90",
"signed_up_at": "2026-04-17T04:16:02.356Z",
"profile": {
"given_name": "Liza",
"email": "Lizathalpitiya@gmail.com",
"locale": "en"
},
"metadata": {
"fields": {
"conversationId": {
"string_value": "69e1b402d1717414d7c7fe94"
}
}
},
"authenticated": false
}
},
"content": {
"text": {
"type": "text",
"text": "Hi can you pls let me know if there is any update"
}
},
"source": {
"type": "whatsapp",
"integration_id": "68ff3d02154eb1e4bbaf289d",
"original_message_id": "wamid.HBgLMTQzNzI2MzgzNzgVAgASGBQyQTBFMDk0NjI4N0RBMDU5OTJCNAA=",
"original_message_timestamp": "2026-05-12T05:56:49Z",
"client": {
"id": "69e1b402d1717414d7c7fe91",
"type": "whatsapp",
"status": "ACTIVE",
"integration_id": "68ff3d02154eb1e4bbaf289d",
"external_id": "14372638378",
"last_seen": "2026-05-12T05:56:50.375Z",
"linked_at": "2026-04-17T04:16:02.344Z",
"display_name": "+1 437-263-8378",
"raw": {
"from": "14372638378",
"profile": {
"name": "Liza"
}
}
}
}
},
"chat_index": 0
},
{
"timestamp": 1778565414347,
"original_message_type": "text",
"message": "Could you let me know what you’d like an update on? Is it about your order, a product, or something else? I’m here to help!",
"message_id": "6a02c1267ab7e0ef1f5c3145",
"sunco_source_type": "BUSINESS",
"is_history_context": true,
"actor_type": "system",
"actor_id": "-1",
"actor_name": "Momcozy",
"type": "ChatMessage",
"original_message": {
"id": "6a02c1267ab7e0ef1f5c3145",
"received": "2026-05-12T05:56:54.347Z",
"author": {
"type": "BUSINESS",
"display_name": "Momcozy",
"avatar_url": "https://momcozy.zendesk.com/embeddable/avatars/55896876296601"
},
"content": {
"text": {
"type": "text",
"text": "Could you let me know what you’d like an update on? Is it about your order, a product, or something else? I’m here to help!"
}
},
"source": {
"type": "ultimate",
"bot_id": "69031e71cd5417c88af36c00",
"external_conversation_id": "189c0779-3444-44f5-b616-0e51c2088266"
}
},
"chat_index": 1
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "57057292498457",
"actor_name": "",
"timestamp": 1778565415278,
"status_ts": 1778565415278,
"event_id": "6a02c127c5556eaa9b656bc5",
"status": "DELIVERY_SUCCESS",
"message_id": "6a02c1267ab7e0ef1f5c3145",
"chat_index": 2
},
{
"type": "ChatMessageStatus",
"actor_id": "57057292498457",
"actor_name": "",
"timestamp": 1778565416579,
"actor_type": "end-user",
"status_ts": 1778565416579,
"event_id": "6a02c1285fc9f1d76eae464b",
"status": "READ",
"chat_index": 3
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "57057292498457",
"actor_name": "",
"timestamp": 1778565421521,
"status_ts": 1778565421521,
"event_id": "6a02c12dff35a85bba443af0",
"status": "DELIVERY_SUCCESS",
"message_id": "6a02c1267ab7e0ef1f5c3145",
"chat_index": 4
},
{
"timestamp": 1778565425338,
"original_message_type": "text",
"message": "I need to change the address if its not shopped yet",
"message_id": "6a02c131e32b495dcb62b9e2",
"sunco_source_type": "WHATSAPP",
"is_history_context": true,
"actor_type": "end-user",
"actor_id": "57057292498457",
"actor_name": "Liza",
"type": "ChatMessage",
"original_message": {
"id": "6a02c131e32b495dcb62b9e2",
"received": "2026-05-12T05:57:05.338Z",
"author": {
"type": "USER",
"user_id": "69e1b402d1717414d7c7fe90",
"display_name": "Liza",
"avatar_url": "https://www.gravatar.com/avatar/00000000000000000000000000000000.png?s=200&d=mm",
"user": {
"id": "69e1b402d1717414d7c7fe90",
"signed_up_at": "2026-04-17T04:16:02.356Z",
"profile": {
"given_name": "Liza",
"email": "Lizathalpitiya@gmail.com",
"locale": "en"
},
"metadata": {
"fields": {
"conversationId": {
"string_value": "69e1b402d1717414d7c7fe94"
}
}
},
"authenticated": false
}
},
"content": {
"text": {
"type": "text",
"text": "I need to change the address if its not shopped yet"
}
},
"source": {
"type": "whatsapp",
"integration_id": "68ff3d02154eb1e4bbaf289d",
"original_message_id": "wamid.HBgLMTQzNzI2MzgzNzgVAgASGBQyQTUyRDY1NjM1QzlGNTU3OENDNgA=",
"original_message_timestamp": "2026-05-12T05:57:04Z",
"client": {
"id": "69e1b402d1717414d7c7fe91",
"type": "whatsapp",
"status": "ACTIVE",
"integration_id": "68ff3d02154eb1e4bbaf289d",
"external_id": "14372638378",
"last_seen": "2026-05-12T05:57:05.300Z",
"linked_at": "2026-04-17T04:16:02.344Z",
"display_name": "+1 437-263-8378",
"raw": {
"from": "14372638378",
"profile": {
"name": "Liza"
}
}
}
}
},
"chat_index": 5
},
{
"timestamp": 1778565431470,
"original_message_type": "text",
"message": "You’ll be connected to one of our friendly team members shortly! To help us resolve your issue as quickly as possible, we’ll just need to gather a bit of information first.",
"message_id": "6a02c137a6e220543ceb8f3b",
"sunco_source_type": "BUSINESS",
"is_history_context": true,
"actor_type": "system",
"actor_id": "-1",
"actor_name": "Momcozy",
"type": "ChatMessage",
"original_message": {
"id": "6a02c137a6e220543ceb8f3b",
"received": "2026-05-12T05:57:11.470Z",
"author": {
"type": "BUSINESS",
"display_name": "Momcozy",
"avatar_url": "https://momcozy.zendesk.com/embeddable/avatars/55896876296601"
},
"content": {
"text": {
"type": "text",
"text": "You’ll be connected to one of our friendly team members shortly! To help us resolve your issue as quickly as possible, we’ll just need to gather a bit of information first."
}
},
"source": {
"type": "ultimate",
"bot_id": "69031e71cd5417c88af36c00",
"external_conversation_id": "189c0779-3444-44f5-b616-0e51c2088266"
}
},
"chat_index": 6
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "57057292498457",
"actor_name": "",
"timestamp": 1778565432300,
"status_ts": 1778565432300,
"event_id": "6a02c13882e3af8e4d6d2099",
"status": "DELIVERY_SUCCESS",
"message_id": "6a02c137a6e220543ceb8f3b",
"chat_index": 7
},
{
"timestamp": 1778565434979,
"original_message_type": "text",
"message": "Could you please provide your order number? That way, I can check the details and help you with your request!",
"message_id": "6a02c13a8b09a713000d0fdd",
"sunco_source_type": "BUSINESS",
"is_history_context": true,
"actor_type": "system",
"actor_id": "-1",
"actor_name": "Momcozy",
"type": "ChatMessage",
"original_message": {
"id": "6a02c13a8b09a713000d0fdd",
"received": "2026-05-12T05:57:14.979Z",
"author": {
"type": "BUSINESS",
"display_name": "Momcozy",
"avatar_url": "https://momcozy.zendesk.com/embeddable/avatars/55896876296601"
},
"content": {
"text": {
"type": "text",
"text": "Could you please provide your order number? That way, I can check the details and help you with your request!"
}
},
"source": {
"type": "ultimate",
"bot_id": "69031e71cd5417c88af36c00",
"external_conversation_id": "189c0779-3444-44f5-b616-0e51c2088266"
}
},
"chat_index": 8
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "57057292498457",
"actor_name": "",
"timestamp": 1778565435798,
"status_ts": 1778565435798,
"event_id": "6a02c13b82e3af8e4d6d243b",
"status": "DELIVERY_SUCCESS",
"message_id": "6a02c13a8b09a713000d0fdd",
"chat_index": 9
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "57057292498457",
"actor_name": "",
"timestamp": 1778565439115,
"status_ts": 1778565439115,
"event_id": "6a02c13fccb4937e37cb9b68",
"status": "DELIVERY_SUCCESS",
"message_id": "6a02c137a6e220543ceb8f3b",
"chat_index": 10
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "57057292498457",
"actor_name": "",
"timestamp": 1778565442518,
"status_ts": 1778565442518,
"event_id": "6a02c142ccb4937e37cb9d81",
"status": "DELIVERY_SUCCESS",
"message_id": "6a02c13a8b09a713000d0fdd",
"chat_index": 11
},
{
"type": "ChatMessageStatus",
"actor_id": "57057292498457",
"actor_name": "",
"timestamp": 1778565446974,
"actor_type": "end-user",
"status_ts": 1778565446974,
"event_id": "6a02c146ff35a85bba44488c",
"status": "READ",
"chat_index": 12
},
{
"timestamp": 1778565459270,
"original_message_type": "text",
"message": "Agent pls",
"message_id": "6a02c153c5556eaa9b6583bd",
"sunco_source_type": "WHATSAPP",
"is_history_context": true,
"actor_type": "end-user",
"actor_id": "57057292498457",
"actor_name": "Liza",
"type": "ChatMessage",
"original_message": {
"id": "6a02c153c5556eaa9b6583bd",
"received": "2026-05-12T05:57:39.270Z",
"author": {
"type": "USER",
"user_id": "69e1b402d1717414d7c7fe90",
"display_name": "Liza",
"avatar_url": "https://www.gravatar.com/avatar/00000000000000000000000000000000.png?s=200&d=mm",
"user": {
"id": "69e1b402d1717414d7c7fe90",
"signed_up_at": "2026-04-17T04:16:02.356Z",
"profile": {
"given_name": "Liza",
"email": "Lizathalpitiya@gmail.com",
"locale": "en"
},
"metadata": {
"fields": {
"conversationId": {
"string_value": "69e1b402d1717414d7c7fe94"
}
}
},
"authenticated": false
}
},
"content": {
"text": {
"type": "text",
"text": "Agent pls"
}
},
"source": {
"type": "whatsapp",
"integration_id": "68ff3d02154eb1e4bbaf289d",
"original_message_id": "wamid.HBgLMTQzNzI2MzgzNzgVAgASGBQyQTg0OUE2MUVDOUU0MDEzMDE2QwA=",
"original_message_timestamp": "2026-05-12T05:57:38Z",
"client": {
"id": "69e1b402d1717414d7c7fe91",
"type": "whatsapp",
"status": "ACTIVE",
"integration_id": "68ff3d02154eb1e4bbaf289d",
"external_id": "14372638378",
"last_seen": "2026-05-12T05:57:39.238Z",
"linked_at": "2026-04-17T04:16:02.344Z",
"display_name": "+1 437-263-8378",
"raw": {
"from": "14372638378",
"profile": {
"name": "Liza"
}
}
}
}
},
"chat_index": 13
},
{
"timestamp": 1778565463504,
"original_message_type": "text",
"message": "Transferring to a human agent.",
"message_id": "6a02c157fd39b4bab374989c",
"sunco_source_type": "BUSINESS",
"is_history_context": true,
"actor_type": "system",
"actor_id": "-1",
"actor_name": "Momcozy",
"type": "ChatMessage",
"original_message": {
"id": "6a02c157fd39b4bab374989c",
"received": "2026-05-12T05:57:43.504Z",
"author": {
"type": "BUSINESS",
"display_name": "Momcozy",
"avatar_url": "https://momcozy.zendesk.com/embeddable/avatars/55896876296601"
},
"content": {
"text": {
"type": "text",
"text": "Transferring to a human agent."
}
},
"source": {
"type": "ultimate",
"bot_id": "69031e71cd5417c88af36c00",
"external_conversation_id": "189c0779-3444-44f5-b616-0e51c2088266"
}
},
"chat_index": 14
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "57057292498457",
"actor_name": "",
"timestamp": 1778565464213,
"status_ts": 1778565464213,
"event_id": "6a02c158c5556eaa9b6587e4",
"status": "DELIVERY_SUCCESS",
"message_id": "6a02c157fd39b4bab374989c",
"chat_index": 15
},
{
"type": "ChatMessageStatus",
"actor_id": "57057292498457",
"actor_name": "",
"timestamp": 1778565465366,
"actor_type": "end-user",
"status_ts": 1778565465366,
"event_id": "6a02c1595fc9f1d76eae5f46",
"status": "READ",
"chat_index": 16
},
{
"type": "ChatMessageStatus",
"actor_type": "end-user",
"actor_id": "57057292498457",
"actor_name": "",
"timestamp": 1778565470436,
"status_ts": 1778565470436,
"event_id": "6a02c15ec5556eaa9b658a03",
"status": "DELIVERY_SUCCESS",
"message_id": "6a02c157fd39b4bab374989c",
"chat_index": 17
}
],
"webpath": [],
"channel": "whatsapp"
},
"via": {
"channel": "whatsapp",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-12T05:57:44Z",
"metadata": {
"system": {},
"custom": {}
}
}
],
"users": [
{
"id": 53220371312409,
"url": "https://rootglobal.zendesk.com/api/v2/users/53220371312409.json",
"name": "BL-S-Geraldine",
"email": "root-support-65@rootglobal.net",
"created_at": "2025-12-10T11:40:11Z",
"updated_at": "2026-05-13T18:57:55Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Momcozy Juana",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-13T11:56:23Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 38657120451225,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 57057292498457,
"url": "https://rootglobal.zendesk.com/api/v2/users/57057292498457.json",
"name": "Liza",
"email": "lizathalpitiya@gmail.com",
"created_at": "2026-04-17T04:16:02Z",
"updated_at": "2026-04-24T15:34:39Z",
"time_zone": "Asia/Hong_Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": "+14372638378",
"shared_phone_number": false,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "end-user",
"verified": true,
"external_id": null,
"tags": [],
"alias": null,
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": null,
"two_factor_auth_enabled": null,
"signature": null,
"details": null,
"notes": null,
"role_type": null,
"custom_role_id": null,
"is_billing_admin": null,
"moderator": false,
"ticket_restriction": "requested",
"only_private_comments": false,
"restricted_agent": true,
"suspended": false,
"default_group_id": null,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
}
],
"next_page": null,
"previous_page": null,
"count": 12
}