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"body": "Hello,\n\nThank you for your response and for your patience as we work to resolve this issue.\n\nWe have arranged a replacement.\n\nPlease allow 3-7 business days for the delivery. Note that we do not send an automatic tracking notification but rest assured it will arrive within the provided timeframe.\n\nJust in case you do not receive it after 7 business days, contact us back and we will provide further assistance.\nAgain, we are deeply sorry for any inconvenience this issue has caused you and appreciate your allowing us to correct it. We're so grateful for your support and consideration.\n\nTHANK YOU VERY MUCH AND YOU TAKE CARE!\n\nBest regards\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for your response and for your patience as we work to resolve this issue.<br> <br>We have arranged a replacement.<br> <br>Please allow 3-7 business days for the delivery. Note that we do not send an automatic tracking notification but rest assured it will arrive within the provided timeframe.<br> <br>Just in case you do not receive it after 7 business days, contact us back and we will provide further assistance.<br>Again, we are deeply sorry for any inconvenience this issue has caused you and appreciate your allowing us to correct it. We're so grateful for your support and consideration.<br> <br>THANK YOU VERY MUCH AND YOU TAKE CARE!<br> <br>Best regards<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThank you for your response and for your patience as we work to resolve this issue.\n \nWe have arranged a replacement.\n \nPlease allow 3-7 business days for the delivery. Note that we do not send an automatic tracking notification but rest assured it will arrive within the provided timeframe.\n \nJust in case you do not receive it after 7 business days, contact us back and we will provide further assistance.\nAgain, we are deeply sorry for any inconvenience this issue has caused you and appreciate your allowing us to correct it. We're so grateful for your support and consideration.\n \nTHANK YOU VERY MUCH AND YOU TAKE CARE!\n \nBest regards\nMomcozy Customer Support Team",
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"body": "Hi, answers below:\n\n\n\n\n\n• How long you've been using the accessories since receiving them: 2 months\n\n\n\n• Your cleaning routine (frequency, method, and products used): clean once per day. Wash with Castile soap and then put in the sterilizer.\n\n\n\n• Your sterilization habits (frequency, method, and equipment): I have a sterilizer. Use it once a day.\n\n\n\n• How you typically store the parts when not in use: store in a cabinet.\n\n\n\n\n**We would like to send a replacement to you. Please provide the following information:**\n**Name: sarah Semmel**\n**Country: USA **\n**State/Province: ca **\n**City: San Francisco **\n**Zip/ Postal code: 94110**\n**Street Address: 2208 mission st, unit 305 **\n**Contact number: 443 472 2844**\n**Quantity of broken part/s: 1 **",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"ltr\"></div><div dir=\"ltr\" style=\"text-align: left;\" align=\"left\">Hi, answers below:</div><div dir=\"ltr\" style=\"text-align: left;\" align=\"left\"><br></div><div dir=\"ltr\"><div style=\"text-align: left;\" align=\"left\"><font color=\"#444444\"><span style=\" font-size: 14px; -webkit-text-size-adjust: auto;\"><br></span></font></div><span style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px; background-color: rgb(58, 58, 60);\"><div style=\"text-align: left;\" align=\"left\">• How long you've been using the accessories since receiving them: 2 months </div></span><span style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px; background-color: rgb(58, 58, 60);\"><div style=\"text-align: left;\" align=\"left\"> </div></span><span style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px; background-color: rgb(58, 58, 60);\"><div style=\"text-align: left;\" align=\"left\">• Your cleaning routine (frequency, method, and products used): clean once per day. Wash with Castile soap and then put in the sterilizer. </div></span><span style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px; background-color: rgb(58, 58, 60);\"><div style=\"text-align: left;\" align=\"left\"> </div></span><span style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px; background-color: rgb(58, 58, 60);\"><div style=\"text-align: left;\" align=\"left\">• Your sterilization habits (frequency, method, and equipment): I have a sterilizer. Use it once a day. </div></span><span style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px; background-color: rgb(58, 58, 60);\"><div style=\"text-align: left;\" align=\"left\"> </div></span><span style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px; background-color: rgb(58, 58, 60);\"><div style=\"text-align: left;\" align=\"left\">• How you typically store the parts when not in use: store in a cabinet. </div></span><span style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px; background-color: rgb(58, 58, 60);\"><div style=\"text-align: left;\" align=\"left\"> </div></span><span style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px; background-color: rgb(58, 58, 60);\"><div style=\"text-align: left;\" align=\"left\"> </div></span><strong style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\">We would like to send a replacement to you. Please provide the following information:</strong><br style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\"><strong style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\">Name: sarah Semmel</strong><br style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\"><strong style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\">Country: USA </strong><br style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\"><strong style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\">State/Province: ca </strong><br style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\"><strong style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\">City: San Francisco </strong><br style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\"><strong style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\">Zip/ Postal code: 94110</strong><br style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\"><strong style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\">Street Address: 2208 mission st, unit 305 </strong><br style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\"><strong style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\">Contact number: 443 472 2844</strong><br style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\"><strong style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\">Quantity of broken part/s: 1 </strong><br style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\"></div><div dir=\"ltr\"><br></div></div>",
"plain_body": "Hi, answers below: \n \n • How long you've been using the accessories since receiving them: 2 months • Your cleaning routine (frequency, method, and products used): clean once per day. Wash with Castile soap and then put in the sterilizer. • Your sterilization habits (frequency, method, and equipment): I have a sterilizer. Use it once a day. • How you typically store the parts when not in use: store in a cabinet. We would like to send a replacement to you. Please provide the following information: Name: sarah Semmel Country: USA State/Province: ca City: San Francisco Zip/ Postal code: 94110 Street Address: 2208 mission st, unit 305 Contact number: 443 472 2844 Quantity of broken part/s: 1 ",
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"body": "Hi,\n\nWe hope this message finds you well.\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n\n\nTo assist our investigation, please share:\n\n• How long you've been using the accessories since receiving them\n\n• Your cleaning routine (frequency, method, and products used)\n\n• Your sterilization habits (frequency, method, and equipment)\n\n• How you typically store the parts when not in use\n\n\n**We would like to send a replacement to you. Please provide the following information:**\n**Name:**\n**Country:**\n**State/Province:**\n**City:**\n**Zip/ Postal code:**\n**Street Address:**\n**Contact number:**\n**Quantity of broken part/s:**\n\nThank you once again for your patience and we're looking forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi,<br> <br>We hope this message finds you well.<br>We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.<br> <br> <br>To assist our investigation, please share:<br> <br>• How long you've been using the accessories since receiving them<br> <br>• Your cleaning routine (frequency, method, and products used)<br> <br>• Your sterilization habits (frequency, method, and equipment)<br> <br>• How you typically store the parts when not in use<br> <br> <br><strong>We would like to send a replacement to you. Please provide the following information:</strong><br><strong>Name:</strong><br><strong>Country:</strong><br><strong>State/Province:</strong><br><strong>City:</strong><br><strong>Zip/ Postal code:</strong><br><strong>Street Address:</strong><br><strong>Contact number:</strong><br><strong>Quantity of broken part/s:</strong><br><br>Thank you once again for your patience and we're looking forward to your reply.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi,\n \nWe hope this message finds you well.\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \n \nTo assist our investigation, please share:\n \n• How long you've been using the accessories since receiving them\n \n• Your cleaning routine (frequency, method, and products used)\n \n• Your sterilization habits (frequency, method, and equipment)\n \n• How you typically store the parts when not in use\n \n \nWe would like to send a replacement to you. Please provide the following information:\nName:\nCountry:\nState/Province:\nCity:\nZip/ Postal code:\nStreet Address:\nContact number:\nQuantity of broken part/s:\n\nThank you once again for your patience and we're looking forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hi there,\n\nWe hope this message reaches you.\n\nWe are delighted to inform you that we have received your request. Thank you for bringing it to our attention.\n\nIn order to guarantee you fast and professional assistance, we are forwarding your request to a more specialized team within momcozy. Thank you for your patience while we make this transfer.\n\nRest assured that your time and patience are valuable. You will receive a detailed response from us within 24 business hours.\n\nThank you for your understanding and trust in momcozy. We are committed to providing you with the best possible service.\n\nHave a great day!\n\nSincerely,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi there,<br> <br>We hope this message reaches you.<br> <br>We are delighted to inform you that we have received your request. Thank you for bringing it to our attention.<br> <br>In order to guarantee you fast and professional assistance, we are forwarding your request to a more specialized team within momcozy. Thank you for your patience while we make this transfer.<br> <br>Rest assured that your time and patience are valuable. You will receive a detailed response from us within 24 business hours.<br> <br>Thank you for your understanding and trust in momcozy. We are committed to providing you with the best possible service.<br> <br>Have a great day!<br> <br>Sincerely,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi there,\n \nWe hope this message reaches you.\n \nWe are delighted to inform you that we have received your request. Thank you for bringing it to our attention.\n \nIn order to guarantee you fast and professional assistance, we are forwarding your request to a more specialized team within momcozy. Thank you for your patience while we make this transfer.\n \nRest assured that your time and patience are valuable. You will receive a detailed response from us within 24 business hours.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best possible service.\n \nHave a great day!\n \nSincerely,\nMomcozy Customer Support Team",
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"body": "Hi! \n\nI ordered an m9 (mobile flow) breast pump through Aeroflot and a part has broken- making the pump not get enough suction. Would it be possible to be sent a replacement part?\n\nI have attached photos of the break and the order information .\n\nThanks!\n\nSarah\nimage1.png\nimage0.jpeg",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Hi! </p>\n\n<p dir=\"auto\">I ordered an m9 (mobile flow) breast pump through Aeroflot and a part has broken- making the pump not get enough suction. Would it be possible to be sent a replacement part?</p>\n\n<p dir=\"auto\">I have attached photos of the break and the order information .</p>\n\n<p dir=\"auto\">Thanks!</p>\n\n<p dir=\"auto\">Sarah\n<br>image1.png\n<br>image0.jpeg</p></div>",
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