提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1250497",
"subject": "Re: Order #JJ1677100 confirmed",
"description": "Hello, \n\nIt appears my order did not include the 20% off discount on the \"Momcozy Air 1 Ultra-slim Breast Pump\". Is there a reason why? Your site states 20% Off Sitewide May 5th - May 11th. Please refer to the screenshot below. \n\nI kindly request to be refunded 20% off the breast pump as this appears to be a technical error on your website. If you are unable to refund me the 20% off the breast pump, please cancel the breast pump item from my order and I will order the breast pump on Amazon since it's 20% off there. I still want the other 2 items I ordered (brush bottle and storage bags). \n\nPlease let me know if you can remedy the situation. \n\nI look forward to your timely response as I am due to give birth any day now. \n\nI appreciate your attention to this matter. \n\nThank you, \nEmma Mata\n\nOn Mon, May 11, 2026 at 10:00 PM momcozy wrote:\n\nOrder #JJ1677100\n\nThank you for your order!\n\nWe're getting your order ready to be shipped. We will notify you when it has been sent.\n\n \n\nView your order (https://momcozy.com/_t/c/v3/AADAScVw-yQeT7r1G7ZftdKcA8vprBC_fFVoL0DYumm7TqQbKwpGBXPTReilCd3QNvJjBQ9vFgeQen2_YO-F1Y6kNGP7zsVsMIYoCgsFwYxr7Whdq2JkEid7HMO1Uha7FpKMyu66XGk8yYvoFT5su3VTrhGTfPmECekUAbZMn96txeZ_xBl-keZqTNpmazDNYAXnfLkEfUM1JWI2FsxurZLQW45FBIDOiY4uAZtjskXdW_xIb3VKT-0AFU5osUwkZLoVCH7aoaLyABQpnw9dXjoa1mRuZdwkEylENy581p5cM0ut_TsW0Y7ddtEaez0kglgoWzSOW08dWzDYQaCykHyjpzsmMAxdKsljA0ljmEVoViA11W9lXpx8vVKVGAItPDEPt095J6h7G8y0fpwjdI-sm6Cu3ned7ezej5HvmT_fgS9-eOL3TY3WHlgIRusbl2g-A7JSX-kHWKKEBS86Fno2CXb3LCGiGvJ1RZw4l8ulMfm2QmPM8MEkNL_dqh3CKEE-Euybcerhj-6rS6vpkKLs6pkVAtWbJsxCHZdpQR1Z0jfJc3iJTp7gC6Mv7hnmGDONro6xlwKYE_1MbVJVlFp8PdgouEsv3IgdjtCyNh8PjGEOj1yZqw0fAKbfHn5EoM5uLhOkkjlxlFs71YRWoa49Ortd4aSz8dFAfMkhPEWOg5tCgNi4YZ0Y9NjSqMhRFli13QXUL9REsYFwMuOcrAYE8zcIoX6SMCUfrQIPhSDrE9y0Xuqcn-ST8V8H4iIrkzUG62DSapRMVMQKNc6g1a1WFBz0LG4getdYLbmnMgf7mjCOvYtqk6IR2UkhYA5qF8xbPMzCvFXE62w2327gut8yXJKIzh7NQAnvne6Nn_PhDC7cBJXo7m7HMnpT9deZGwbmJS7iu66EETxhbVU6U3KRNRZy915zo54WdkCPv-_Lk83ZEU5HzVowfHpqMTBTVYEtrK1aoQ_BtGW73hTAkSjH5LbZ5TFcCgllbjukYRGquVYZEfEJ7F-arphieLVtUzhCKV9kqDOiKHguCfjsV75qk2OzRmC2w9HLe3JA5KFuaEHNuiokySW0TJGzXOnPQYM3ZoAthmdQDkoScT_jBwKiAY_8Yhi0U8Caz1k5HDKQV-xjNK3d7mDWTtCTri0bZW1PUtTSVO8lEMRaW0hJ6jauJSm1pJTmmBtFp3KHSC9800Z2bVLxFsMYYIlwj7NY-u2aD16Mfh4ukeoL-8obuQTVMZw-rHnjKiB7yGIL2tEWMzIbpNll6gLi5Rif1fcfc0edKHZh367AJIxtN6MjbStsd1nD9RGYtYT48vhG1-Imo4M84v0Rhs7tZyXE8Y44TQuJQXKF4FdH6kM3mF0I6DwCFdZrQeQM4mVCB_ha2agUaPjDQmQwgzi0j_OHoFrtkkyZFql_PC9TfXj4mHzx82P5eg-Q1fs_dvcx8vgBvYvlAFnidXHvRN_2oq-D-bghdXiE3czxTbzC-kfoGzYUacwWNxzBFKEEKm1gkAMGlTVSjM46wqkokdpBnkodMiqHROTyn7afaqAMQhO6u6g=) Track order with (https://momcozy.com/_t/c/v3/AAC5q-acQrBBRnAJfyaTitXAU6hGqynQx6Se64_LCKqa6QwdRjxtCLzFOe551s6oJOJw87YqMbOzq00t_fT9uH0vJhmEEAq3H3AAZGvVIoR3thtBItR0L8WZYpmuneoqTL41h3v5gDa4BEpXH3QOLbdMnH4u-TOZ07OTKN_LclX4zhrCC15TK3IdZRYOu2HczGKd4xH89tAdpGMZbB3_n0fWohEhAiB_qqdId3bZG5yJ2rACjO8nCnUxooJUKFWvP_Y8j_ho3M_b5LvUToJQd2ll-xfj1yKbKFBaH5B36yhamoRkqVO_YIKYDa4QwtOKhN8WJPSchZ7dKD-Oqz46zqtEZ1nCvMU9GrJqGIoVI_i_XKtnhycYD0aMg_-ClNRCWY_Yn9Vp7ungd2Yq5ufjJutbPQGY8pUy0ehQf6TJwK6kWMbqzrDiXf_XyiqBWA-OuQThsI6sSMXQphR_KGWF26255oFVbaK-ThsOksVzZL12NpZM1V4DOH4yzSJP-k90rY4lmIoRPLHJ_C8Db6fDTJsA_CBsLS9OiTAE7zFzftwV1VcCcPJey_VjfbUmHmCqCBnwC2vyLD6chfz9cR_oxZILxakYUrL_ph_FqBXXodI5zUavgAnU5fNr_y10sXZbpX99OZ6jwzebS3-w0r5_EfoSD3gVl5z0EOkupLxQqvhHL-Sh0ccvmfWKkzE_wRLEW3YF3g84F82y7OuYzXCtX-HDA2xAQ_2y-HbQ1_9s7aKydXsntd--UAr3eqWMU2CNZnEnpJVUv3jeWAKWjemfAuA2q5iH6JfLWvI9ton_8BXRCtG8CAkxY4ghbOuYbp8daeyjsj9CICdeXjJpteOwC2NJ8Ub-8HJO_Yx05v6fglZ80tj1Apl_vQ_RDHHR8KPaKTBo-vfYKNFT3MNrChKpjN8_ttU8zrMkpjy7tiKZq-mFMmb6cm9defC8aZgHRUFwyVNQPujzJffxOJkDCcXOv1uB51x6xfTLQ0tHKOkbYDzIw-KQ1fkAJ1THHlpjc9OLOQ8_mdI3Ij2vaJOA9nIEeyRC5rGrm7JcU5_luFO3WVqwlI89EROAuYx054Hd_Vov-MPWKBAG2MPZO-PKLjPKUWZLIutyUWe5-b3H95mwv9sVRZy_IXxadQS3)\n\nor Visit our store (https://momcozy.com/_t/c/v3/AAAxaj1vQEtyZuFD7wSPISEG6R36xLMkoFB46XGbCu1VGhHlwsuSBqSsVfvCW1LqCmtBA2NtkpfuMYU-y2qxGHHxfKF867LxFVlv6ko0eSPdlY5Yhz2t8i5x_zf5JQoSAKo96P3olID7sqReRudQTcAo453AaeQivTniVR0iXFQsoTmpkJw88RJs7XnBXY5DBOF-RX58V90qQ5sEgBZkJmJbZk-IgIWv1WZXrVfOCgrOC-k3k99Xf1garWMPahDx-5DyLiSPcoGtK3TmvxVaHadE686sWBGxk8lZ8_IF-huFKkEelNX_EfFcD0sobHmGXLcQKszr8A==)\n\nOrder summary\n\n Momcozy Air 1 Ultra-slim Breast Pump × 1\nDouble\n\n$369.99\n\n Momcozy Innovative Push-Press Design Bottle Brush Kit × 1\nGreen\n\nBDMD20 (-$3.99)\n\n$19.99\n\n$16.00\n\n Momcozy Spout Breastmilk Storage Bags × 1\n120 Count\n\nBDMD20 (-$4.59)\n\n$22.99\n\n$18.40\n\nSubtotal\n\n $404.39\n\nShipping\n\n $0.00\n\nTaxes\n\n $35.37\n\nTotal\n\n $439.76 USD\n You saved $8.58\n\nCustomer information\n\nShipping address\n\nEmma Alejandra Mata\n29765 Mapes Road\nMenifee CA 92585\nUnited States\n\nBilling address\n\nEmma Alejandra Mata\n29765 Mapes Road\nMenifee CA 92585\nUnited States\n\nPayment\n\nending with 7791\n\nShipping method\n\nFree Shipping\n\nIf you have any questions, reply to this email or contact us at support@momcozy.com\n\n--\nEmma Alejandra Mata\nemma.pulido23@gmail.com\n(714) 866-2164",
"status": "open",
"priority": "urgent",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-12T05:15:13Z",
"updated_at": "2026-05-13T15:31:49Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "Pre-sales::Discount Code",
"category_value": "pre-sales__discount_code",
"category_zh": "折扣码咨询"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"email": 2,
"web": 1
}
},
"messages": [
{
"conversation_id": "57888775427993",
"type": "Comment",
"created_at": "2026-05-13T15:31:49Z",
"author_id": "57835181954969",
"author_name": "Emma Pulido",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Good morning, \n I appreciate your prompt response. Once I receive my breast pump order, I will reach out again to request the 20% refund of $80.48 which will go back to my original payment method. \n Thank you for the exceptional customer service. \n Kind regards, Emma Mata"
},
{
"conversation_id": "57842810624281",
"type": "Comment",
"created_at": "2026-05-12T08:37:44Z",
"author_id": "50761867876761",
"author_name": "RT-CD-Smartpump-Chailyn",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Emma,\n \nWe truly understand your confusion and inconvenience regarding the 20% sitewide discount for the Momcozy Air 1 Ultra-slim Breast Pump, especially as your due date is coming very soon, and we sincerely apologize for any misunderstanding this has caused you.\n \nThe 20% Mother’s Day sale is valid for all items on our official sale page.\n \nhttps://momcozy.com/pages/mothers-day-sale\n \nWe are happy to offer you a partial refund of 20% for the breast pump. Since your order is already being processed for shipment, we cannot issue the refund right now. Once you receive your package and confirm everything is in good condition, simply reply to us, and we will immediately process the 20% refund of $80.48 (taxes already calculated) back to your original payment method.\n \nThere is no need to cancel or reorder the item. You can keep the breast pump, bottle brush, and storage bags as planned, and we will take care of the discount refund after delivery.\n \nThank you so much for your patience and understanding during this special time. Please let us know once you have received your order, and we will arrange the refund promptly for you.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57835182091673",
"type": "Comment",
"created_at": "2026-05-12T05:15:13Z",
"author_id": "57835181954969",
"author_name": "Emma Pulido",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hello, \n It appears my order did not include the 20% off discount on the \"Momcozy Air 1 Ultra-slim Breast Pump\". Is there a reason why? Your site states 20% Off Sitewide May 5th - May 11th. Please refer to the screenshot below. \n \n I kindly request to be refunded 20% off the breast pump as this appears to be a technical error on your website. If you are unable to refund me the 20% off the breast pump, please cancel the breast pump item from my order and I will order the breast pump on Amazon since it's 20% off there. I still want the other 2 items I ordered (brush bottle and storage bags). \n Please let me know if you can remedy the situation. \n I look forward to your timely response as I am due to give birth any day now. \n I appreciate your attention to this matter. \n Thank you, Emma Mata \n \n \n On Mon, May 11, 2026 at 10:00 PM momcozy wrote:\n \n\n \n\n \n \n \n \n \n \n\n \n \n\n \n \n \n \n\n \n \n \n \n Order #JJ1677100\n \n \n \n \n \n \n \n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n Thank you for your order!\n \n \n \n \n \n \n We're getting your order ready to be shipped. We will notify you when it has been sent.\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n \n \n \n \n \n \n \n \n View your order\n \n \n \n Track order with \n \n \n \n \n \n \n \n or Visit our store\n\n \n \n\n \n \n \n\n \n \n \n \n \n\n \n \n \n \n \n \n Order summary \n \n \n \n \n \n \n \n \n \n \n\n \n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n \n\nMomcozy Air 1 Ultra-slim Breast Pump × 1\n\nDouble\n\n \n\n \n \n \n \n \n \n $369.99\n \n \n \n \n \n \n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n \n\nMomcozy Innovative Push-Press Design Bottle Brush Kit × 1\n\nGreen\n\n \n\n \n \n \n \n BDMD20\n (-$3.99)\n \n \n \n \n \n \n \n \n \n \n \n $19.99\n \n \n \n $16.00\n \n \n \n \n \n \n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n \n\nMomcozy Spout Breastmilk Storage Bags × 1\n\n120 Count\n\n \n\n \n \n \n \n BDMD20\n (-$4.59)\n \n \n \n \n \n \n \n \n \n \n \n $22.99\n \n \n \n $18.40\n \n \n \n \n \n \n \n \n\n \n \n \n \n\n \n \n Subtotal\n \n \n \n $404.39\n \n\n \n \n Shipping\n \n \n \n $0.00\n \n\n \n \n Taxes\n \n \n \n $35.37\n \n\n \n \n\n \n \n Total\n \n \n \n $439.76 USD\n \n\n \n \n You saved $8.58\n \n \n \n \n \n \n \n\n \n\n \n \n \n \n \n\n \n \n \n \n \n \n Customer information \n \n \n \n \n \n \n \n \n \n \n \n Shipping address \n Emma Alejandra Mata\n29765 Mapes Road\nMenifee CA 92585\nUnited States \n \n \n \n \n Billing address \n Emma Alejandra Mata\n29765 Mapes Road\nMenifee CA 92585\nUnited States \n \n \n \n \n \n \n \n \n\n Payment \n \n \n \n \n \n \n \n \n \n ending with 7791\n\n \n \n \n \n \n \n \n \n \n\n \n \n \n \n Shipping method \n \n \n Free Shipping\n \n \n \n \n \n \n \n\n \n \n \n \n \n\n \n \n \n \n \n \n \n If you have any questions, reply to this email or contact us at support@momcozy.com \n \n \n \n \n \n \n\n \n \n \n\n \n \n -- \n Emma Alejandra Mata emma.pulido23@gmail.com (714) 866-2164"
}
]
}
conversation_raw_json
{
"conversations": [
{
"id": 57888775427993,
"type": "Comment",
"author_id": 57835181954969,
"body": "Good morning,\n\n\nI appreciate your prompt response. Once I receive my breast pump order, I will reach out again to request the 20% refund of $80.48 which will go back to my original payment method.\n\n\n\nThank you for the exceptional customer service.\n\n\n\nKind regards,\n\nEmma Mata",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"ltr\">Good morning, <div><br></div><div>I appreciate your prompt response. Once I receive my breast pump order, I will reach out again to request the 20% refund of $80.48 which will go back to my original payment method.</div><div><br></div><div>Thank you for the exceptional customer service. </div><div><br></div><div>Kind regards, </div><div>Emma Mata</div></div><br><div></div></div>",
"plain_body": "Good morning, \n I appreciate your prompt response. Once I receive my breast pump order, I will reach out again to request the 20% refund of $80.48 which will go back to my original payment method. \n Thank you for the exceptional customer service. \n Kind regards, Emma Mata",
"public": true,
"attachments": [],
"audit_id": 57888775427865,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "emma.pulido23@gmail.com",
"name": "Emma Pulido",
"original_recipients": [
"emma.pulido23@gmail.com",
"support@momcozy.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-13T15:31:49Z",
"metadata": {
"system": {
"message_id": "<CAAdrv4w0tprOyy5hu1uk8vF=D9Du1c=KgQuuf_Tg1WWKiJKsOQ@mail.gmail.com>",
"email_id": "01KRGZEBGFMF5SCYFJ7TZPN1QB",
"ip_address": "209.85.220.41",
"raw_email_identifier": "20869961/76cddf07-8ce7-4620-ab2c-8b885efe9bde.eml",
"json_email_identifier": "20869961/76cddf07-8ce7-4620-ab2c-8b885efe9bde.json",
"eml_redacted": false,
"location": "United States",
"latitude": 37.751,
"longitude": -97.822
},
"custom": {},
"flags": [
15
],
"flags_options": {
"15": {
"trusted": true
}
},
"trusted": true,
"suspension_type_id": null
}
},
{
"id": 57842810624281,
"type": "Comment",
"author_id": 50761867876761,
"body": "Dear Emma,\n\nWe truly understand your confusion and inconvenience regarding the 20% sitewide discount for the Momcozy Air 1 Ultra-slim Breast Pump, especially as your due date is coming very soon, and we sincerely apologize for any misunderstanding this has caused you.\n\nThe 20% Mother’s Day sale is valid for all items on our official sale page.\n\nhttps://momcozy.com/pages/mothers-day-sale\n\nWe are happy to offer you a partial refund of 20% for the breast pump. Since your order is already being processed for shipment, we cannot issue the refund right now. Once you receive your package and confirm everything is in good condition, simply reply to us, and we will immediately process the 20% refund of **$80.48** (taxes already calculated) back to your original payment method.\n\nThere is no need to cancel or reorder the item. You can keep the breast pump, bottle brush, and storage bags as planned, and we will take care of the discount refund after delivery.\n\nThank you so much for your patience and understanding during this special time. Please let us know once you have received your order, and we will arrange the refund promptly for you.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Emma,<br> <br>We truly understand your confusion and inconvenience regarding the 20% sitewide discount for the Momcozy Air 1 Ultra-slim Breast Pump, especially as your due date is coming very soon, and we sincerely apologize for any misunderstanding this has caused you.<br> <br>The 20% Mother’s Day sale is valid for all items on our official sale page.<br> <br><a rel=\"noopener noreferrer\" href=\"https://momcozy.com/pages/mothers-day-sale\">https://momcozy.com/pages/mothers-day-sale</a><br> <br>We are happy to offer you a partial refund of 20% for the breast pump. Since your order is already being processed for shipment, we cannot issue the refund right now. Once you receive your package and confirm everything is in good condition, simply reply to us, and we will immediately process the 20% refund of <strong>$80.48</strong> (taxes already calculated) back to your original payment method.<br> <br>There is no need to cancel or reorder the item. You can keep the breast pump, bottle brush, and storage bags as planned, and we will take care of the discount refund after delivery.<br> <br>Thank you so much for your patience and understanding during this special time. Please let us know once you have received your order, and we will arrange the refund promptly for you.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Emma,\n \nWe truly understand your confusion and inconvenience regarding the 20% sitewide discount for the Momcozy Air 1 Ultra-slim Breast Pump, especially as your due date is coming very soon, and we sincerely apologize for any misunderstanding this has caused you.\n \nThe 20% Mother’s Day sale is valid for all items on our official sale page.\n \nhttps://momcozy.com/pages/mothers-day-sale\n \nWe are happy to offer you a partial refund of 20% for the breast pump. Since your order is already being processed for shipment, we cannot issue the refund right now. Once you receive your package and confirm everything is in good condition, simply reply to us, and we will immediately process the 20% refund of $80.48 (taxes already calculated) back to your original payment method.\n \nThere is no need to cancel or reorder the item. You can keep the breast pump, bottle brush, and storage bags as planned, and we will take care of the discount refund after delivery.\n \nThank you so much for your patience and understanding during this special time. Please let us know once you have received your order, and we will arrange the refund promptly for you.\n \nBest regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57842795616537,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "emma.pulido23@gmail.com",
"name": "Emma Pulido"
},
"rel": null
}
},
"created_at": "2026-05-12T08:37:44Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Seychelles",
"latitude": -4.5833,
"longitude": 55.6667
},
"custom": {}
}
},
{
"id": 57835182091673,
"type": "Comment",
"author_id": 57835181954969,
"body": "Hello,\n\n\n\nIt appears my order did not include the 20% off discount on the \"Momcozy Air 1 Ultra-slim Breast Pump\". Is there a reason why? Your site states _**20% Off Sitewide May 5th - May 11th**_. Please refer to the screenshot below.\n\n \n\n\n\nI kindly request to be refunded 20% off the breast pump as this appears to be a technical error on your website. If you are unable to refund me the 20% off the breast pump, please cancel the breast pump item from my order and I will order the breast pump on Amazon since it's 20% off there. I still want the other 2 items I ordered (brush bottle and storage bags).\n\n\n\nPlease let me know if you can remedy the situation.\n\n\n\nI look forward to your timely response as I am due to give birth any day now.\n\n\n\nI appreciate your attention to this matter.\n\n\n\nThank you,\n\nEmma Mata\n\n\n\n\n\n\n\nOn Mon, May 11, 2026 at 10:00 PM momcozy <support@momcozy.com> wrote:\n\n> \n>\n> Order #JJ1677100\n>\n> ## Thank you for your order!\n>\n> We're getting your order ready to be shipped. We will notify you when it has been sent.\n>\n>\n>\n> View your order Track order with \n>\n> or Visit our store\n>\n> ### Order summary\n>\n>  Momcozy Air 1 Ultra-slim Breast Pump × 1\n> Double\n>\n> $369.99\n>\n>  Momcozy Innovative Push-Press Design Bottle Brush Kit × 1\n> Green\n>\n>  BDMD20 (-$3.99) $19.99\n>\n> $16.00\n>\n>  Momcozy Spout Breastmilk Storage Bags × 1\n> 120 Count\n>\n>  BDMD20 (-$4.59) $22.99\n>\n> $18.40\n>\n> Subtotal **$404.39**\n>\n> Shipping **$0.00**\n>\n> Taxes **$35.37**\n>\n> Total **$439.76 USD**\n> You saved $8.58\n>\n> ### Customer information\n>\n> #### Shipping address\n>\n> Emma Alejandra Mata\n> 29765 Mapes Road\n> Menifee CA 92585\n> United States\n> #### Billing address\n>\n> Emma Alejandra Mata\n> 29765 Mapes Road\n> Menifee CA 92585\n> United States\n>\n> #### Payment\n>\n> ending with 7791\n>\n> #### Shipping method\n>\n> Free Shipping\n>\n> If you have any questions, reply to this email or contact us at support@momcozy.com\n\n\n\n\n\n--\n\n**Emma Alejandra Mata**\n\nemma.pulido23@gmail.com\n\n(714) 866-2164",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"ltr\"><div dir=\"ltr\">Hello, </div><div dir=\"ltr\"><br><div>It appears my order did not include the 20% off discount on the \"<span style=\"color: rgb(85,85,85); font-size: 16px; font-weight: 600;\">Momcozy Air 1 Ultra-slim Breast Pump</span>\". Is there a reason why? Your site states <i><b>20% Off Sitewide May 5th - May 11th</b></i>. Please refer to the screenshot below. </div><div><img src=\"https://rootglobal.zendesk.com/attachments/token/bT3nuaA1rzy45Kka3ohj9MH2p/?name=image.png\" alt=\"image.png\" width=\"562\" height=\"372\"><br></div><div><br></div><div>I kindly request to be refunded 20% off the breast pump as this appears to be a technical error on your website. If you are unable to refund me the 20% off the breast pump, please cancel the breast pump item from my order and I will order the breast pump on Amazon since it's 20% off there. I still want the other 2 items I ordered (brush bottle and storage bags). </div><div><br></div><div>Please let me know if you can remedy the situation. </div><div><br></div><div>I look forward to your timely response as I am due to give birth any day now. </div><div><br></div><div>I appreciate your attention to this matter. </div><div><br></div><div>Thank you, </div><div>Emma Mata</div><div><br></div><div><br></div></div><br><div><div dir=\"ltr\">On Mon, May 11, 2026 at 10:00 PM momcozy <<a href=\"mailto:support@momcozy.com\" rel=\"noreferrer\">support@momcozy.com</a>> wrote:<br></div><blockquote style=\"border-left-width: 1px; border-left-color: rgb(204,204,204); border-left-style: solid; padding-left: 1ex; margin: 0px 0px 0px 0.8ex;\"><div><u></u>\n\n<div style=\"margin: 0px;\">\n\n<table style=\"border-spacing: 0px; border-collapse: collapse; height: 100%; width: 100%;\">\n <tbody><tr>\n <td>\n <table style=\"width: 100%; border-spacing: 0px; border-collapse: collapse; margin: 40px 0px 20px;\">\n <tbody><tr>\n <td>\n <center>\n\n<table style=\"width: 560px; text-align: left; border-spacing: 0px; border-collapse: collapse; margin: 0px auto;\">\n <tbody><tr>\n <td>\n\n<table style=\"width: 100%; border-spacing: 0px; border-collapse: collapse;\">\n <tbody><tr>\n <td>\n <img src=\"https://cdn.shopify.com/s/files/1/0559/2321/2486/files/momcozy_9c9eb5a7-79b8-4c44-be5b-b1e678d034b7.png?v=775877\" alt=\"momcozy\" width=\"180\">\n </td>\n\n<td>\n <table style=\"border-spacing: 0px; border-collapse: collapse; margin-left: auto; margin-right: 0px;\">\n <tbody><tr>\n <td style=\" text-transform: uppercase; font-size: 14px; color: rgb(153,153,153);\" align=\"right\">\n <span style=\"font-size: 16px;\">\n Order #JJ1677100\n </span>\n </td>\n </tr>\n </tbody></table>\n </td>\n </tr>\n </tbody></table>\n\n</td>\n </tr>\n </tbody></table>\n\n</center>\n </td>\n </tr>\n</tbody></table>\n\n<table style=\"width: 100%; border-spacing: 0px; border-collapse: collapse;\">\n <tbody><tr>\n <td style=\" padding-bottom: 40px; border-width: 0px;\">\n <center>\n <table style=\"width: 560px; text-align: left; border-spacing: 0px; border-collapse: collapse; margin: 0px auto;\">\n <tbody><tr>\n <td>\n \n <h2 style=\"font-weight: normal; font-size: 24px; margin: 0px 0px 10px;\" dir=\"auto\">\n Thank you for your order!\n</h2>\n <p style=\"color: rgb(119,119,119); line-height: 150%; font-size: 16px; margin: 0px;\" dir=\"auto\">\n \n \n \n \n We're getting your order ready to be shipped. We will notify you when it has been sent.\n \n \n \n \n \n \n \n \n \n \n \n \n</p>\n \n \n \n \n \n \n\n<table style=\"width: 100%; border-spacing: 0px; border-collapse: collapse; margin-top: 20px;\">\n <tbody><tr>\n <td style=\" line-height: 0em;\"> </td>\n </tr>\n <tr>\n <td>\n \n <table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"border-spacing: 0px; border-collapse: collapse; table-layout: fixed;\">\n <tbody><tr>\n <td width=\"50%\" style=\" border-radius: 4px; background-color: #000000\" align=\"center\">\n <a href=\"https://momcozy.com/_t/c/v3/AADAScVw-yQeT7r1G7ZftdKcA8vprBC_fFVoL0DYumm7TqQbKwpGBXPTReilCd3QNvJjBQ9vFgeQen2_YO-F1Y6kNGP7zsVsMIYoCgsFwYxr7Whdq2JkEid7HMO1Uha7FpKMyu66XGk8yYvoFT5su3VTrhGTfPmECekUAbZMn96txeZ_xBl-keZqTNpmazDNYAXnfLkEfUM1JWI2FsxurZLQW45FBIDOiY4uAZtjskXdW_xIb3VKT-0AFU5osUwkZLoVCH7aoaLyABQpnw9dXjoa1mRuZdwkEylENy581p5cM0ut_TsW0Y7ddtEaez0kglgoWzSOW08dWzDYQaCykHyjpzsmMAxdKsljA0ljmEVoViA11W9lXpx8vVKVGAItPDEPt095J6h7G8y0fpwjdI-sm6Cu3ned7ezej5HvmT_fgS9-eOL3TY3WHlgIRusbl2g-A7JSX-kHWKKEBS86Fno2CXb3LCGiGvJ1RZw4l8ulMfm2QmPM8MEkNL_dqh3CKEE-Euybcerhj-6rS6vpkKLs6pkVAtWbJsxCHZdpQR1Z0jfJc3iJTp7gC6Mv7hnmGDONro6xlwKYE_1MbVJVlFp8PdgouEsv3IgdjtCyNh8PjGEOj1yZqw0fAKbfHn5EoM5uLhOkkjlxlFs71YRWoa49Ortd4aSz8dFAfMkhPEWOg5tCgNi4YZ0Y9NjSqMhRFli13QXUL9REsYFwMuOcrAYE8zcIoX6SMCUfrQIPhSDrE9y0Xuqcn-ST8V8H4iIrkzUG62DSapRMVMQKNc6g1a1WFBz0LG4getdYLbmnMgf7mjCOvYtqk6IR2UkhYA5qF8xbPMzCvFXE62w2327gut8yXJKIzh7NQAnvne6Nn_PhDC7cBJXo7m7HMnpT9deZGwbmJS7iu66EETxhbVU6U3KRNRZy915zo54WdkCPv-_Lk83ZEU5HzVowfHpqMTBTVYEtrK1aoQ_BtGW73hTAkSjH5LbZ5TFcCgllbjukYRGquVYZEfEJ7F-arphieLVtUzhCKV9kqDOiKHguCfjsV75qk2OzRmC2w9HLe3JA5KFuaEHNuiokySW0TJGzXOnPQYM3ZoAthmdQDkoScT_jBwKiAY_8Yhi0U8Caz1k5HDKQV-xjNK3d7mDWTtCTri0bZW1PUtTSVO8lEMRaW0hJ6jauJSm1pJTmmBtFp3KHSC9800Z2bVLxFsMYYIlwj7NY-u2aD16Mfh4ukeoL-8obuQTVMZw-rHnjKiB7yGIL2tEWMzIbpNll6gLi5Rif1fcfc0edKHZh367AJIxtN6MjbStsd1nD9RGYtYT48vhG1-Imo4M84v0Rhs7tZyXE8Y44TQuJQXKF4FdH6kM3mF0I6DwCFdZrQeQM4mVCB_ha2agUaPjDQmQwgzi0j_OHoFrtkkyZFql_PC9TfXj4mHzx82P5eg-Q1fs_dvcx8vgBvYvlAFnidXHvRN_2oq-D-bghdXiE3czxTbzC-kfoGzYUacwWNxzBFKEEKm1gkAMGlTVSjM46wqkokdpBnkodMiqHROTyn7afaqAMQhO6u6g=\" style=\"font-size: 16px; text-decoration: none; display: block; text-align: center; color: rgb(255,255,255); padding: 20px 25px;\" rel=\"noreferrer\">View your order</a>\n </td>\n <td style=\" width: 15px;\"></td>\n <td width=\"50%\" style=\" border-radius: 4px; background-color: #5433EB\" align=\"center\">\n <a href=\"https://momcozy.com/_t/c/v3/AAC5q-acQrBBRnAJfyaTitXAU6hGqynQx6Se64_LCKqa6QwdRjxtCLzFOe551s6oJOJw87YqMbOzq00t_fT9uH0vJhmEEAq3H3AAZGvVIoR3thtBItR0L8WZYpmuneoqTL41h3v5gDa4BEpXH3QOLbdMnH4u-TOZ07OTKN_LclX4zhrCC15TK3IdZRYOu2HczGKd4xH89tAdpGMZbB3_n0fWohEhAiB_qqdId3bZG5yJ2rACjO8nCnUxooJUKFWvP_Y8j_ho3M_b5LvUToJQd2ll-xfj1yKbKFBaH5B36yhamoRkqVO_YIKYDa4QwtOKhN8WJPSchZ7dKD-Oqz46zqtEZ1nCvMU9GrJqGIoVI_i_XKtnhycYD0aMg_-ClNRCWY_Yn9Vp7ungd2Yq5ufjJutbPQGY8pUy0ehQf6TJwK6kWMbqzrDiXf_XyiqBWA-OuQThsI6sSMXQphR_KGWF26255oFVbaK-ThsOksVzZL12NpZM1V4DOH4yzSJP-k90rY4lmIoRPLHJ_C8Db6fDTJsA_CBsLS9OiTAE7zFzftwV1VcCcPJey_VjfbUmHmCqCBnwC2vyLD6chfz9cR_oxZILxakYUrL_ph_FqBXXodI5zUavgAnU5fNr_y10sXZbpX99OZ6jwzebS3-w0r5_EfoSD3gVl5z0EOkupLxQqvhHL-Sh0ccvmfWKkzE_wRLEW3YF3g84F82y7OuYzXCtX-HDA2xAQ_2y-HbQ1_9s7aKydXsntd--UAr3eqWMU2CNZnEnpJVUv3jeWAKWjemfAuA2q5iH6JfLWvI9ton_8BXRCtG8CAkxY4ghbOuYbp8daeyjsj9CICdeXjJpteOwC2NJ8Ub-8HJO_Yx05v6fglZ80tj1Apl_vQ_RDHHR8KPaKTBo-vfYKNFT3MNrChKpjN8_ttU8zrMkpjy7tiKZq-mFMmb6cm9defC8aZgHRUFwyVNQPujzJffxOJkDCcXOv1uB51x6xfTLQ0tHKOkbYDzIw-KQ1fkAJ1THHlpjc9OLOQ8_mdI3Ij2vaJOA9nIEeyRC5rGrm7JcU5_luFO3WVqwlI89EROAuYx054Hd_Vov-MPWKBAG2MPZO-PKLjPKUWZLIutyUWe5-b3H95mwv9sVRZy_IXxadQS3\" style=\"font-size: 16px; text-decoration: none; white-space: normal; line-height: 1.5; display: block; text-align: center; color: rgb(255,255,255); padding: 20px 25px;\" rel=\"noreferrer\">Track order with <img src=\"https://cdn.shopify.com/shopifycloud/shopify/assets/mailer/shop_logo-5504c3b0ca5dc7613c611289d537b3045ebc57ed5cec30bb0fca3f6744b38da0.png\" alt=\"Shop\" width=\"42\" height=\"17\" style=\"vertical-align: text-bottom; margin: 0px 2px;\"></a>\n </td>\n </tr>\n </tbody></table>\n <div style=\"display: flex;\" align=\"center\">\n \n <table style=\"border-spacing: 0px; border-collapse: collapse; margin-left: auto; margin-right: auto; margin-top: 19px;\">\n <tbody><tr>\n <td style=\" border-radius: 4px;\" align=\"center\">or <a href=\"https://momcozy.com/_t/c/v3/AAAxaj1vQEtyZuFD7wSPISEG6R36xLMkoFB46XGbCu1VGhHlwsuSBqSsVfvCW1LqCmtBA2NtkpfuMYU-y2qxGHHxfKF867LxFVlv6ko0eSPdlY5Yhz2t8i5x_zf5JQoSAKo96P3olID7sqReRudQTcAo453AaeQivTniVR0iXFQsoTmpkJw88RJs7XnBXY5DBOF-RX58V90qQ5sEgBZkJmJbZk-IgIWv1WZXrVfOCgrOC-k3k99Xf1garWMPahDx-5DyLiSPcoGtK3TmvxVaHadE686sWBGxk8lZ8_IF-huFKkEelNX_EfFcD0sobHmGXLcQKszr8A==\" style=\"font-size: 16px; text-decoration: none; color: rgb(0,0,0);\" rel=\"noreferrer\">Visit our store</a>\n</td>\n </tr>\n </tbody></table>\n\n</div>\n </td>\n </tr>\n</tbody></table>\n\n</td>\n </tr>\n </tbody></table>\n </center>\n </td>\n </tr>\n</tbody></table>\n\n<table style=\"width: 100%; border-spacing: 0px; border-collapse: collapse;\">\n <tbody><tr>\n <td style=\" padding: 40px 0px;\">\n <center>\n <table style=\"width: 560px; text-align: left; border-spacing: 0px; border-collapse: collapse; margin: 0px auto;\">\n <tbody><tr>\n <td>\n <h3 style=\"font-weight: normal; font-size: 20px; margin: 0px 0px 25px;\" dir=\"auto\">Order summary</h3>\n </td>\n </tr>\n </tbody></table>\n <table style=\"width: 560px; text-align: left; border-spacing: 0px; border-collapse: collapse; margin: 0px auto;\">\n <tbody><tr>\n <td>\n \n \n \n \n<table style=\"width: 100%; border-spacing: 0px; border-collapse: collapse;\">\n \n \n \n\n<tbody><tr style=\"width: 100%; border-top-width: 1px; border-top-color: rgb(229,229,229);\">\n <td style=\" padding-bottom: 15px;\">\n <table height=\"100%\" style=\"border-spacing: 0px; border-collapse: collapse;\">\n <tbody><tr><td style=\"padding-bottom: 0px; \">\n <table height=\"100%\" style=\"border-spacing: 0px; border-collapse: collapse;\">\n <tbody><tr valign=\"top\">\n \n <td valign=\"middle\">\n \n <img src=\"https://cdn.shopify.com/s/files/1/0559/2321/2486/files/MomcozyAir1Ultra-slimBreastPump_1_compact_cropped.png?v=1740971384\" align=\"left\" width=\"60\" height=\"60\" style=\"margin-right: 15px; border-radius: 8px; border: 1px solid rgb(229,229,229);\">\n \n </td>\n \n </tr>\n \n </tbody></table>\n </td>\n\n<td style=\" width: 100%;\">\n \n \n\n<span style=\"font-size: 16px; font-weight: 600; line-height: 1.4; color: rgb(85,85,85);\">Momcozy Air 1 Ultra-slim Breast Pump × 1</span><br>\n\n<span style=\"font-size: 14px; color: rgb(153,153,153); font-weight: 400;\">Double</span><br>\n \n\n</td>\n \n <td style=\" white-space: nowrap;\">\n \n \n <p style=\"color: rgb(85,85,85); line-height: 150%; font-size: 16px; font-weight: 600; margin: 4px 0px 0px 15px;\" align=\"right\" dir=\"auto\">\n \n $369.99\n \n \n </p>\n </td>\n \n </tr></tbody></table>\n </td>\n </tr>\n\n<tr style=\"width: 100%; border-top-width: 1px; border-top-color: rgb(229,229,229); border-top-style: solid;\">\n <td style=\" padding-top: 15px; padding-bottom: 15px;\">\n <table height=\"100%\" style=\"border-spacing: 0px; border-collapse: collapse;\">\n <tbody><tr><td style=\"padding-bottom: 0px; \">\n <table height=\"100%\" style=\"border-spacing: 0px; border-collapse: collapse;\">\n <tbody><tr valign=\"top\">\n \n <td valign=\"middle\">\n \n <img src=\"https://cdn.shopify.com/s/files/1/0559/2321/2486/files/2_88982238-5953-4105-8f99-382e740ae5ae_compact_cropped.jpg?v=1713436116\" align=\"left\" width=\"60\" height=\"60\" style=\"margin-right: 15px; border-radius: 8px; border: 1px solid rgb(229,229,229);\">\n \n </td>\n \n </tr>\n \n </tbody></table>\n </td>\n\n<td style=\" width: 100%;\">\n \n \n\n<span style=\"font-size: 16px; font-weight: 600; line-height: 1.4; color: rgb(85,85,85);\">Momcozy Innovative Push-Press Design Bottle Brush Kit × 1</span><br>\n\n<span style=\"font-size: 14px; color: rgb(153,153,153); font-weight: 400;\">Green</span><br>\n \n\n<p style=\"color: rgb(119,119,119); line-height: 150%; font-size: 16px; margin: 4px 0px 0px;\" dir=\"auto\">\n <span style=\"font-size: 14px; display: block; line-height: 1.4; margin: 1px 0px 0px;\">\n <img src=\"https://cdn.shopify.com/shopifycloud/shopify/assets/themes_support/notifications/discounttag-23d3dd52a101179fb1461daaba6b77388b99b6154de85840a5245b8d3930a68e.png\" width=\"18\" height=\"18\" style=\"vertical-align: middle; margin-right: 6px;\">\n <span style=\"font-size: 14px;\">\n BDMD20\n (-$3.99)\n </span>\n </span>\n </p>\n \n \n \n </td>\n \n <td style=\" white-space: nowrap;\">\n \n \n <del style=\"font-size: 14px; display: block; text-align: right; color: rgb(153,153,153);\">$19.99</del>\n \n <p style=\"color: rgb(85,85,85); line-height: 150%; font-size: 16px; font-weight: 600; margin: 4px 0px 0px 15px;\" align=\"right\" dir=\"auto\">\n \n $16.00\n \n \n </p>\n </td>\n \n </tr></tbody></table>\n </td>\n </tr>\n\n<tr style=\"width: 100%; border-top-width: 1px; border-top-color: rgb(229,229,229); border-top-style: solid;\">\n <td style=\" padding-top: 15px;\">\n <table height=\"100%\" style=\"border-spacing: 0px; border-collapse: collapse;\">\n <tbody><tr><td style=\"padding-bottom: 0px; \">\n <table height=\"100%\" style=\"border-spacing: 0px; border-collapse: collapse;\">\n <tbody><tr valign=\"top\">\n \n <td valign=\"middle\">\n \n <img src=\"https://cdn.shopify.com/s/files/1/0559/2321/2486/files/61wh_BW5GQL._SL1320_compact_cropped.jpg?v=1720161719\" align=\"left\" width=\"60\" height=\"60\" style=\"margin-right: 15px; border-radius: 8px; border: 1px solid rgb(229,229,229);\">\n \n </td>\n \n </tr>\n \n </tbody></table>\n </td>\n\n<td style=\" width: 100%;\">\n \n \n\n<span style=\"font-size: 16px; font-weight: 600; line-height: 1.4; color: rgb(85,85,85);\">Momcozy Spout Breastmilk Storage Bags × 1</span><br>\n\n<span style=\"font-size: 14px; color: rgb(153,153,153); font-weight: 400;\">120 Count</span><br>\n \n\n<p style=\"color: rgb(119,119,119); line-height: 150%; font-size: 16px; margin: 4px 0px 0px;\" dir=\"auto\">\n <span style=\"font-size: 14px; display: block; line-height: 1.4; margin: 1px 0px 0px;\">\n <img src=\"https://cdn.shopify.com/shopifycloud/shopify/assets/themes_support/notifications/discounttag-23d3dd52a101179fb1461daaba6b77388b99b6154de85840a5245b8d3930a68e.png\" width=\"18\" height=\"18\" style=\"vertical-align: middle; margin-right: 6px;\">\n <span style=\"font-size: 14px;\">\n BDMD20\n (-$4.59)\n </span>\n </span>\n </p>\n \n \n \n </td>\n \n <td style=\" white-space: nowrap;\">\n \n \n <del style=\"font-size: 14px; display: block; text-align: right; color: rgb(153,153,153);\">$22.99</del>\n \n <p style=\"color: rgb(85,85,85); line-height: 150%; font-size: 16px; font-weight: 600; margin: 4px 0px 0px 15px;\" align=\"right\" dir=\"auto\">\n \n $18.40\n \n \n </p>\n </td>\n \n </tr></tbody></table>\n </td>\n </tr>\n\n</tbody></table>\n\n<table style=\"width: 100%; border-spacing: 0px; border-collapse: collapse; margin-top: 15px; border-top-width: 1px; border-top-color: rgb(229,229,229); border-top-style: solid;\">\n <tbody><tr>\n <td style=\" width: 40%;\"></td>\n <td>\n <table style=\"width: 100%; border-spacing: 0px; border-collapse: collapse; margin-top: 20px;\">\n\n<tbody><tr>\n <td style=\" padding: 2px 0px;\">\n <p style=\"color: rgb(119,119,119); line-height: 1.2em; font-size: 16px; margin: 4px 0px 0px;\" dir=\"auto\">\n <span style=\"font-size: 16px;\">Subtotal</span>\n </p>\n </td>\n <td style=\" padding: 2px 0px;\" align=\"right\">\n <strong style=\"font-size: 16px; color: rgb(85,85,85);\">$404.39</strong>\n </td>\n</tr>\n\n<tr>\n <td style=\" padding: 2px 0px;\">\n <p style=\"color: rgb(119,119,119); line-height: 1.2em; font-size: 16px; margin: 4px 0px 0px;\" dir=\"auto\">\n <span style=\"font-size: 16px;\">Shipping</span>\n </p>\n </td>\n <td style=\" padding: 2px 0px;\" align=\"right\">\n <strong style=\"font-size: 16px; color: rgb(85,85,85);\">$0.00</strong>\n </td>\n</tr>\n\n<tr>\n <td style=\" padding: 2px 0px;\">\n <p style=\"color: rgb(119,119,119); line-height: 1.2em; font-size: 16px; margin: 4px 0px 0px;\" dir=\"auto\">\n <span style=\"font-size: 16px;\">Taxes</span>\n </p>\n </td>\n <td style=\" padding: 2px 0px;\" align=\"right\">\n <strong style=\"font-size: 16px; color: rgb(85,85,85);\">$35.37</strong>\n </td>\n</tr>\n\n</tbody></table>\n\n<table style=\"width: 100%; border-spacing: 0px; border-collapse: collapse; margin-top: 20px; border-top-width: 2px; border-top-color: rgb(229,229,229); border-top-style: solid;\">\n \n \n<tbody><tr>\n <td style=\" padding: 20px 0px 0px;\">\n <p style=\"color: rgb(119,119,119); line-height: 1.2em; font-size: 16px; margin: 4px 0px 0px;\" dir=\"auto\">\n <span style=\"font-size: 16px;\">Total</span>\n </p>\n </td>\n <td style=\" padding: 20px 0px 0px;\" align=\"right\">\n <strong style=\"font-size: 24px; color: rgb(85,85,85);\">$439.76 USD</strong>\n </td>\n</tr>\n\n<tr>\n <td style=\" padding: 20px 0px 0px;\"></td>\n <td style=\" color: rgb(119,119,119); font-size: 16px; line-height: 1.1; margin-top: 10px; padding: 20px 0px 0px;\" align=\"right\">\n You saved <span style=\"font-size: 16px; color: rgb(85,85,85);\">$8.58</span>\n </td>\n </tr>\n \n \n \n \n </tbody></table>\n\n</td>\n </tr>\n</tbody></table>\n\n</td>\n </tr>\n </tbody></table>\n </center>\n </td>\n </tr>\n</tbody></table>\n\n<table style=\"width: 100%; border-spacing: 0px; border-collapse: collapse;\">\n <tbody><tr>\n <td style=\" padding: 40px 0px;\">\n <center>\n <table style=\"width: 560px; text-align: left; border-spacing: 0px; border-collapse: collapse; margin: 0px auto;\">\n <tbody><tr>\n <td>\n <h3 style=\"font-weight: normal; font-size: 20px; margin: 0px 0px 25px;\" dir=\"auto\">Customer information</h3>\n </td>\n </tr>\n </tbody></table>\n <table style=\"width: 560px; text-align: left; border-spacing: 0px; border-collapse: collapse; margin: 0px auto;\">\n <tbody><tr>\n <td>\n \n <table style=\"width: 100%; border-spacing: 0px; border-collapse: collapse;\">\n <tbody><tr>\n \n <td style=\" padding-bottom: 40px; width: 50%;\" valign=\"top\">\n <h4 style=\"font-weight: 500; font-size: 16px; color: rgb(85,85,85); margin: 0px 0px 5px;\" dir=\"auto\">Shipping address</h4>\n <p style=\"color: rgb(119,119,119); line-height: 150%; font-size: 16px; margin: 0px;\" dir=\"auto\">Emma Alejandra Mata<br>29765 Mapes Road<br>Menifee CA 92585<br>United States</p>\n </td>\n \n \n <td style=\" padding-bottom: 40px; width: 50%;\" valign=\"top\">\n <h4 style=\"font-weight: 500; font-size: 16px; color: rgb(85,85,85); margin: 0px 0px 5px;\" dir=\"auto\">Billing address</h4>\n <p style=\"color: rgb(119,119,119); line-height: 150%; font-size: 16px; margin: 0px;\" dir=\"auto\">Emma Alejandra Mata<br>29765 Mapes Road<br>Menifee CA 92585<br>United States</p>\n </td>\n \n </tr>\n </tbody></table>\n <table style=\"width: 100%; border-spacing: 0px; border-collapse: collapse;\">\n <tbody><tr>\n \n \n\n<td style=\" padding-bottom: 40px; width: 50%;\" valign=\"top\">\n <h4 style=\"font-weight: 500; font-size: 16px; color: rgb(85,85,85); margin: 0px 0px 5px;\" dir=\"auto\">Payment</h4>\n <p style=\"color: rgb(119,119,119); line-height: 150%; font-size: 16px; margin: 0px;\" dir=\"auto\">\n \n \n \n \n \n \n \n <img src=\"https://cdn.shopify.com/shopifycloud/shopify/assets/themes_support/notifications/mastercard-c8d6f1c2e7b63ab95f49954c724c675678d205478e3de8d6f3da384fc068589d.png\" height=\"24\" alt=\"Mastercard\" style=\"height: 24px; display: inline-block; margin-right: 10px; margin-top: 5px;\">\n <span style=\"font-size: 16px;\">ending with 7791</span><br>\n \n \n \n \n \n \n \n </p>\n </td>\n\n</tr>\n <tr>\n \n \n <td style=\" padding-bottom: 40px; width: 50%;\" valign=\"top\">\n <h4 style=\"font-weight: 500; font-size: 16px; color: rgb(85,85,85); margin: 0px 0px 5px;\" dir=\"auto\">Shipping method</h4>\n <p style=\"color: rgb(119,119,119); line-height: 150%; font-size: 16px; margin: 0px;\" dir=\"auto\">\n \n Free Shipping\n \n </p>\n </td>\n \n \n </tr>\n </tbody></table>\n\n</td>\n </tr>\n </tbody></table>\n </center>\n </td>\n </tr>\n</tbody></table>\n\n<table style=\"width: 100%; border-spacing: 0px; border-collapse: collapse; border-top-width: 1px; border-top-color: rgb(229,229,229); border-top-style: solid;\">\n <tbody><tr>\n <td style=\" padding: 35px 0px;\">\n <center>\n <table style=\"width: 560px; text-align: left; border-spacing: 0px; border-collapse: collapse; margin: 0px auto;\">\n <tbody><tr>\n <td>\n \n <p style=\"color: rgb(153,153,153); line-height: 150%; font-size: 14px; margin: 0px;\" dir=\"auto\">If you have any questions, reply to this email or contact us at <a href=\"mailto:support@momcozy.com\" style=\"font-size: 14px; text-decoration: none; color: rgb(0,0,0);\" rel=\"noreferrer\">support@momcozy.com</a></p>\n </td>\n </tr>\n </tbody></table>\n </center>\n </td>\n </tr>\n</tbody></table>\n\n</td>\n </tr>\n </tbody></table>\n \n\n</div></div></blockquote></div><div><br></div><div><br></div><span>-- </span><br><div dir=\"ltr\"><div dir=\"ltr\"><div><b><font>Emma Alejandra Mata</font></b></div><div><a href=\"mailto:emma.pulido23@gmail.com\" rel=\"noreferrer\"><font>emma.pulido23@gmail.com</font></a></div><div><font>(714) 866-2164</font></div></div></div></div></div>",
"plain_body": "Hello, \n It appears my order did not include the 20% off discount on the \"Momcozy Air 1 Ultra-slim Breast Pump\". Is there a reason why? Your site states 20% Off Sitewide May 5th - May 11th. Please refer to the screenshot below. \n \n I kindly request to be refunded 20% off the breast pump as this appears to be a technical error on your website. If you are unable to refund me the 20% off the breast pump, please cancel the breast pump item from my order and I will order the breast pump on Amazon since it's 20% off there. I still want the other 2 items I ordered (brush bottle and storage bags). \n Please let me know if you can remedy the situation. \n I look forward to your timely response as I am due to give birth any day now. \n I appreciate your attention to this matter. \n Thank you, Emma Mata \n \n \n On Mon, May 11, 2026 at 10:00 PM momcozy <support@momcozy.com> wrote:\n \n\n \n\n\n \n \n \n \n \n \n\n\n \n \n\n\n \n \n \n \n\n\n \n \n \n \n Order #JJ1677100\n \n \n \n \n \n \n \n\n\n \n \n\n\n \n \n\n\n\n \n \n \n \n \n \n \n \n Thank you for your order!\n \n \n \n \n \n \n We're getting your order ready to be shipped. We will notify you when it has been sent.\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n\n \n \n \n \n \n \n \n \n \n View your order\n \n \n \n Track order with \n \n \n \n \n \n \n \n or Visit our store\n\n \n \n\n \n \n \n\n\n\n \n \n \n \n \n\n\n\n \n \n \n \n \n \n Order summary \n \n \n \n \n \n \n \n \n \n \n\n \n \n \n\n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n\n \n \n\nMomcozy Air 1 Ultra-slim Breast Pump × 1\n\n\nDouble\n\n \n\n\n \n \n \n \n \n \n $369.99\n \n \n \n \n \n \n \n \n\n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n\n \n \n\nMomcozy Innovative Push-Press Design Bottle Brush Kit × 1\n\n\nGreen\n\n \n\n \n \n \n \n BDMD20\n (-$3.99)\n \n \n \n \n \n \n \n \n \n \n \n $19.99\n \n \n \n $16.00\n \n \n \n \n \n \n \n \n\n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n\n \n \n\nMomcozy Spout Breastmilk Storage Bags × 1\n\n\n120 Count\n\n \n\n \n \n \n \n BDMD20\n (-$4.59)\n \n \n \n \n \n \n \n \n \n \n \n $22.99\n \n \n \n $18.40\n \n \n \n \n \n \n \n \n\n\n\n\n \n \n \n \n\n\n \n \n Subtotal\n \n \n \n $404.39\n \n\n\n\n \n \n Shipping\n \n \n \n $0.00\n \n\n\n\n \n \n Taxes\n \n \n \n $35.37\n \n\n\n\n\n\n \n \n\n \n \n Total\n \n \n \n $439.76 USD\n \n\n\n\n \n \n You saved $8.58\n \n \n \n \n \n \n \n\n\n \n\n\n\n \n \n \n \n \n\n\n\n \n \n \n \n \n \n Customer information \n \n \n \n \n \n \n \n \n \n \n \n Shipping address \n Emma Alejandra Mata\n29765 Mapes Road\nMenifee CA 92585\nUnited States \n \n \n \n \n Billing address \n Emma Alejandra Mata\n29765 Mapes Road\nMenifee CA 92585\nUnited States \n \n \n \n \n \n \n \n \n\n\n Payment \n \n \n \n \n \n \n \n \n \n ending with 7791\n\n \n \n \n \n \n \n \n \n \n\n\n \n \n \n \n Shipping method \n \n \n Free Shipping\n \n \n \n \n \n \n \n\n\n \n \n \n \n \n\n\n\n \n \n \n \n \n \n \n If you have any questions, reply to this email or contact us at support@momcozy.com \n \n \n \n \n \n \n\n\n\n \n \n \n\n \n \n -- \n Emma Alejandra Mata emma.pulido23@gmail.com (714) 866-2164",
"public": true,
"attachments": [],
"audit_id": 57835182091545,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "emma.pulido23@gmail.com",
"name": "Emma Pulido",
"original_recipients": [
"emma.pulido23@gmail.com",
"support@momcozy.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-12T05:15:13Z",
"metadata": {
"system": {
"message_id": "<CAAdrv4xh8jRcFueqa-5p+RP0Lja15xVX+YjRZmnK22xByb_mxw@mail.gmail.com>",
"email_id": "01KRD9RH8S58C5487WA745BQG9",
"ip_address": "209.85.220.41",
"raw_email_identifier": "20869961/c2c42086-0e9a-4bcf-aaa5-c0aff0fd51d7.eml",
"json_email_identifier": "20869961/c2c42086-0e9a-4bcf-aaa5-c0aff0fd51d7.json",
"eml_redacted": false,
"location": "United States",
"latitude": 37.751,
"longitude": -97.822
},
"custom": {},
"suspension_type_id": null
}
}
],
"users": [
{
"id": 50761867876761,
"url": "https://rootglobal.zendesk.com/api/v2/users/50761867876761.json",
"name": "RT-CD-Smartpump-Chailyn",
"email": "chailyn.xiong@rootglobal.net",
"created_at": "2025-09-17T03:05:51Z",
"updated_at": "2026-05-14T03:01:34Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Chailyn",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-14T00:48:37Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 54187686127513,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 57835181954969,
"url": "https://rootglobal.zendesk.com/api/v2/users/57835181954969.json",
"name": "Emma Pulido",
"email": "emma.pulido23@gmail.com",
"created_at": "2026-05-12T05:15:12Z",
"updated_at": "2026-05-12T05:15:12Z",
"time_zone": "Asia/Hong_Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "end-user",
"verified": false,
"external_id": null,
"tags": [],
"alias": null,
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": null,
"two_factor_auth_enabled": null,
"signature": null,
"details": null,
"notes": null,
"role_type": null,
"custom_role_id": null,
"is_billing_admin": null,
"moderator": false,
"ticket_restriction": "requested",
"only_private_comments": false,
"restricted_agent": true,
"suspended": false,
"default_group_id": null,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
}
],
"next_page": null,
"previous_page": null,
"count": 3
}