提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1250450",
"subject": "Breast pump Motor Quit Working",
"description": "Hi,\n\nOne of the motors on my pumps quit working mid pump. It just started making a clicking sound instead of actually pumping. I tried to reset the session and ensured everything was still assembled correctly, but the clicking sound continued.\n\nThank you,\nMarisa Mizuno",
"status": "pending",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T04:35:03Z",
"updated_at": "2026-05-12T12:33:52Z"
},
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"agents_notes_field_id": "34029476051481",
"agents_notes_label": "One of the motors",
"agents_notes": "One of the motors",
"category_field_id": "34154549939865",
"category_name": "CPI::No suction issue",
"category_value": "cpi__no_suction_issue",
"category_zh": "无吸力问题"
},
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"conversation_channels": {
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"web": 1,
"api": 1
}
},
"messages": [
{
"conversation_id": "57849826945177",
"type": "Comment",
"created_at": "2026-05-12T12:33:52Z",
"author_id": "34818869523481",
"author_name": "BL-A2-Pump-Mikaela",
"author_role": "agent",
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"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nThank you for reaching out to us, and we appreciate you bringing this to our attention.\n \nWe’re truly sorry to learn about the trouble you’re experiencing.\n \nTo assist you further, could you please provide your order number as we cannot locate it on our end.\n \nWe’ll be waiting for your response and will do our best to assist you as quickly as possible.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57834223327385",
"type": "Comment",
"created_at": "2026-05-12T04:49:25Z",
"author_id": "56338984830617",
"author_name": "MarisaMizuno",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hi, \n Thank you for your prompt reply. It’s the Momcozy Mobile flow hand free pump M9. I ordered it through Babylist with insurance and I can’t find the order number. It was using this email address though. Could you look it up that way? \n Marisa"
},
{
"conversation_id": "57833828398617",
"type": "Comment",
"created_at": "2026-05-12T04:38:05Z",
"author_id": "33115828554905",
"author_name": "AI Agent-Kate",
"author_role": "agent",
"sender_type": "agent",
"channel": "api",
"public": true,
"recording_type": "",
"text": "Dear MarisaMizuno, \n Thank you for reaching out to us. I am truly sorry to hear about the issue you’ve encountered, and I sincerely apologize for any inconvenience or frustration this may have caused.\nTo better understand the situation and provide you with the most effective solution, could you please share the following details with us?\n1.Order Number\n2.Product Model/Name\nWith this information, our team will be able to quickly investigate the matter and take the necessary steps to resolve it for you.\nThank you for your patience and cooperation. We appreciate the opportunity to assist you and look forward to helping resolve this as soon as possible.\nPlease feel free to reply directly to this email with the details or let us know if you have any further questions. \n Looking forward to your reply. \n Best regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57833750861593",
"type": "Comment",
"created_at": "2026-05-12T04:35:03Z",
"author_id": "56338984830617",
"author_name": "MarisaMizuno",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hi, \n One of the motors on my pumps quit working mid pump. It just started making a clicking sound instead of actually pumping. I tried to reset the session and ensured everything was still assembled correctly, but the clicking sound continued. \n Thank you, Marisa Mizuno"
}
]
}
conversation_raw_json
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"body": "Hello,\n\nThank you for reaching out to us, and we appreciate you bringing this to our attention.\n\nWe’re truly sorry to learn about the trouble you’re experiencing.\n\nTo assist you further, could you please provide your order number as we cannot locate it on our end.\n\nWe’ll be waiting for your response and will do our best to assist you as quickly as possible.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for reaching out to us, and we appreciate you bringing this to our attention.<br> <br>We’re truly sorry to learn about the trouble you’re experiencing.<br> <br>To assist you further, could you please provide your order number as we cannot locate it on our end.<br> <br>We’ll be waiting for your response and will do our best to assist you as quickly as possible.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThank you for reaching out to us, and we appreciate you bringing this to our attention.\n \nWe’re truly sorry to learn about the trouble you’re experiencing.\n \nTo assist you further, could you please provide your order number as we cannot locate it on our end.\n \nWe’ll be waiting for your response and will do our best to assist you as quickly as possible.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hi,\n\n\n\nThank you for your prompt reply. It’s the Momcozy Mobile flow hand free pump M9. I ordered it through Babylist with insurance and I can’t find the order number. It was using this email address though. Could you look it up that way?\n\n\n\nMarisa",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Hi,</div><div dir=\"auto\"><br></div><div dir=\"auto\">Thank you for your prompt reply. It’s the Momcozy Mobile flow hand free pump M9. I ordered it through Babylist with insurance and I can’t find the order number. It was using this email address though. Could you look it up that way? </div><div dir=\"auto\"><br></div><div dir=\"auto\">Marisa </div><div dir=\"auto\"><br><div dir=\"auto\"></div></div></div>",
"plain_body": "Hi, \n Thank you for your prompt reply. It’s the Momcozy Mobile flow hand free pump M9. I ordered it through Babylist with insurance and I can’t find the order number. It was using this email address though. Could you look it up that way? \n Marisa ",
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{
"id": 57833828398617,
"type": "Comment",
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"body": "Dear MarisaMizuno,\n\nThank you for reaching out to us. I am truly sorry to hear about the issue you’ve encountered, and I sincerely apologize for any inconvenience or frustration this may have caused.\nTo better understand the situation and provide you with the most effective solution, could you please share the following details with us?\n1.Order Number\n2.Product Model/Name\nWith this information, our team will be able to quickly investigate the matter and take the necessary steps to resolve it for you.\nThank you for your patience and cooperation. We appreciate the opportunity to assist you and look forward to helping resolve this as soon as possible.\nPlease feel free to reply directly to this email with the details or let us know if you have any further questions.\n\nLooking forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Dear MarisaMizuno,</p>\n<p dir=\"auto\">Thank you for reaching out to us. I am truly sorry to hear about the issue you’ve encountered, and I sincerely apologize for any inconvenience or frustration this may have caused.<br>To better understand the situation and provide you with the most effective solution, could you please share the following details with us?<br>1.Order Number<br>2.Product Model/Name<br>With this information, our team will be able to quickly investigate the matter and take the necessary steps to resolve it for you.<br>Thank you for your patience and cooperation. We appreciate the opportunity to assist you and look forward to helping resolve this as soon as possible.<br>Please feel free to reply directly to this email with the details or let us know if you have any further questions.</p>\n<p dir=\"auto\">Looking forward to your reply.</p>\n<p dir=\"auto\">Best regards,<br>Momcozy Customer Support Team</p></div>",
"plain_body": "Dear MarisaMizuno, \n Thank you for reaching out to us. I am truly sorry to hear about the issue you’ve encountered, and I sincerely apologize for any inconvenience or frustration this may have caused.\nTo better understand the situation and provide you with the most effective solution, could you please share the following details with us?\n1.Order Number\n2.Product Model/Name\nWith this information, our team will be able to quickly investigate the matter and take the necessary steps to resolve it for you.\nThank you for your patience and cooperation. We appreciate the opportunity to assist you and look forward to helping resolve this as soon as possible.\nPlease feel free to reply directly to this email with the details or let us know if you have any further questions. \n Looking forward to your reply. \n Best regards,\nMomcozy Customer Support Team",
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"body": "Hi,\n\n\n\nOne of the motors on my pumps quit working mid pump. It just started making a clicking sound instead of actually pumping. I tried to reset the session and ensured everything was still assembled correctly, but the clicking sound continued.\n\n\n\nThank you,\n\nMarisa Mizuno",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Hi,<div dir=\"auto\"><br></div><div dir=\"auto\">One of the motors on my pumps quit working mid pump. It just started making a clicking sound instead of actually pumping. I tried to reset the session and ensured everything was still assembled correctly, but the clicking sound continued.</div><div dir=\"auto\"><br></div><div dir=\"auto\">Thank you,</div><div dir=\"auto\">Marisa Mizuno</div><div dir=\"auto\"><br></div></div>",
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