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"body": "Hi there,\n\nWe hope this message reaches you.\n\nWe are delighted to inform you that we have received your request. Thank you for bringing it to our attention.\n\nIn order to guarantee you fast and professional assistance, we are forwarding your request to a more specialized team within momcozy. Thank you for your patience while we make this transfer.\n\nRest assured that your time and patience are valuable. You will receive a detailed response from us within 24 business hours.\n\nThank you for your understanding and trust in momcozy. We are committed to providing you with the best possible service.\n\nHave a great day!\n\nSincerely,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi there,<br> <br>We hope this message reaches you.<br> <br>We are delighted to inform you that we have received your request. Thank you for bringing it to our attention.<br> <br>In order to guarantee you fast and professional assistance, we are forwarding your request to a more specialized team within momcozy. Thank you for your patience while we make this transfer.<br> <br>Rest assured that your time and patience are valuable. You will receive a detailed response from us within 24 business hours.<br> <br>Thank you for your understanding and trust in momcozy. We are committed to providing you with the best possible service.<br> <br>Have a great day!<br> <br>Sincerely,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi there,\n \nWe hope this message reaches you.\n \nWe are delighted to inform you that we have received your request. Thank you for bringing it to our attention.\n \nIn order to guarantee you fast and professional assistance, we are forwarding your request to a more specialized team within momcozy. Thank you for your patience while we make this transfer.\n \nRest assured that your time and patience are valuable. You will receive a detailed response from us within 24 business hours.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best possible service.\n \nHave a great day!\n \nSincerely,\nMomcozy Customer Support Team",
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"body": "Dear Momcozy Support Team,\n\nThank you for your response.\n\nPlease find attached the following documents for your reference:\n- Original Momcozy M9 breast pump purchase invoice\n- Replacement flange purchase invoices from April and May\n- Photos of the damaged flange tabs\n\nPurchase & Usage Details:\n- I purchased the Momcozy M9 breast pump from Mumzworld in January 2026.\n- I started using the pump after purchase, but usage was not very frequent initially since I was on maternity leave and mostly breastfeeding directly at home.\n- Since returning to work in April 2026, I have been using the pump daily.\n\nIssue Details:\nThe flange tab near the duckbill valve connection has broken repeatedly in the same area. Due to this issue, I had to replace the flange parts in both April and May, within a very short period of regular use. This repeated breakage makes me concerned about the durability and quality of the part.\n\nCleaning & Sterilization Routine:\n- I sterilize and clean the parts daily after use using the Momcozy KleanPal Pro Baby Bottle Washer, Sterilizer & Dryer Combo.\n- I follow regular cleaning and drying procedures only.\n- After drying, I store all parts carefully inside the Momcozy breast pump bag.\n\nThe pump itself performs very well, and I genuinely like using it. However, the repeated failure of the flange tabs despite proper care and normal usage is disappointing, especially considering how recently the replacements were purchased.\n\nI kindly request that Momcozy review this as a product durability issue and provide an appropriate resolution, preferably:\n- Replacement parts with improved durability, or\n- Refund/reimbursement for the repeatedly damaged parts.\n\nAdditionally, since this issue has already occurred multiple times, I would also like to understand what support or solution Momcozy can provide if the same part breaks again in the future under normal usage and proper maintenance.\n\nI look forward to your support and resolution.\n\nKind regards,\nRoshan George",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div><div style=\"font-size: inherit;\" dir=\"auto\">Dear Momcozy Support Team,<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">Thank you for your response.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">Please find attached the following documents for your reference:<br style=\"font-size: inherit;\">- Original Momcozy M9 breast pump purchase invoice<br style=\"font-size: inherit;\">- Replacement flange purchase invoices from April and May<br style=\"font-size: inherit;\">- Photos of the damaged flange tabs<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">Purchase & Usage Details:<br style=\"font-size: inherit;\">- I purchased the Momcozy M9 breast pump from Mumzworld in January 2026.<br style=\"font-size: inherit;\">- I started using the pump after purchase, but usage was not very frequent initially since I was on maternity leave and mostly breastfeeding directly at home.<br style=\"font-size: inherit;\">- Since returning to work in April 2026, I have been using the pump daily.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">Issue Details:<br style=\"font-size: inherit;\">The flange tab near the duckbill valve connection has broken repeatedly in the same area. Due to this issue, I had to replace the flange parts in both April and May, within a very short period of regular use. This repeated breakage makes me concerned about the durability and quality of the part.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">Cleaning & Sterilization Routine:<br style=\"font-size: inherit;\">- I sterilize and clean the parts daily after use using the Momcozy KleanPal Pro Baby Bottle Washer, Sterilizer & Dryer Combo.<br style=\"font-size: inherit;\">- I follow regular cleaning and drying procedures only.<br style=\"font-size: inherit;\">- After drying, I store all parts carefully inside the Momcozy breast pump bag.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">The pump itself performs very well, and I genuinely like using it. However, the repeated failure of the flange tabs despite proper care and normal usage is disappointing, especially considering how recently the replacements were purchased.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">I kindly request that Momcozy review this as a product durability issue and provide an appropriate resolution, preferably:<br style=\"font-size: inherit;\">- Replacement parts with improved durability, or<br style=\"font-size: inherit;\">- Refund/reimbursement for the repeatedly damaged parts.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">Additionally, since this issue has already occurred multiple times, I would also like to understand what support or solution Momcozy can provide if the same part breaks again in the future under normal usage and proper maintenance.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">I look forward to your support and resolution.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">Kind regards,<br style=\"font-size: inherit;\">Roshan George</div><br></div><div><br><div></div></div></div>",
"plain_body": "Dear Momcozy Support Team, Thank you for your response. Please find attached the following documents for your reference: - Original Momcozy M9 breast pump purchase invoice - Replacement flange purchase invoices from April and May - Photos of the damaged flange tabs Purchase & Usage Details: - I purchased the Momcozy M9 breast pump from Mumzworld in January 2026. - I started using the pump after purchase, but usage was not very frequent initially since I was on maternity leave and mostly breastfeeding directly at home. - Since returning to work in April 2026, I have been using the pump daily. Issue Details: The flange tab near the duckbill valve connection has broken repeatedly in the same area. Due to this issue, I had to replace the flange parts in both April and May, within a very short period of regular use. This repeated breakage makes me concerned about the durability and quality of the part. Cleaning & Sterilization Routine: - I sterilize and clean the parts daily after use using the Momcozy KleanPal Pro Baby Bottle Washer, Sterilizer & Dryer Combo. - I follow regular cleaning and drying procedures only. - After drying, I store all parts carefully inside the Momcozy breast pump bag. The pump itself performs very well, and I genuinely like using it. However, the repeated failure of the flange tabs despite proper care and normal usage is disappointing, especially considering how recently the replacements were purchased. I kindly request that Momcozy review this as a product durability issue and provide an appropriate resolution, preferably: - Replacement parts with improved durability, or - Refund/reimbursement for the repeatedly damaged parts. Additionally, since this issue has already occurred multiple times, I would also like to understand what support or solution Momcozy can provide if the same part breaks again in the future under normal usage and proper maintenance. I look forward to your support and resolution. Kind regards, Roshan George",
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"body": "Hello Roshan,\n\nThank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n\nTo better analyze the issue you're experiencing, please provide your order number, the sales platform where you made the purchase, and the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\nTo help us understand what might have happened and find the best solution for you, could you please share a few details about how you've been using and caring for your accessories? This information will be incredibly valuable for our product specialists.\n\n•How long you've been using the accessories since receiving them\n\n• Your cleaning routine (frequency, method, and products used)\n\n• Your sterilization habits (frequency, method, and equipment)\n\n• How you typically store the parts when not in use\n\nOnce we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.\n\nWe know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you.\n\nSincerely,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello Roshan,<br> <br>Thank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.<br> <br>To better analyze the issue you're experiencing, please provide your order number, the sales platform where you made the purchase, and the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded, you may also scan the QR code on the bottom of the device to retrieve the product's SN.<br> <br>To help us understand what might have happened and find the best solution for you, could you please share a few details about how you've been using and caring for your accessories? This information will be incredibly valuable for our product specialists.<br> <br>•How long you've been using the accessories since receiving them<br> <br>• Your cleaning routine (frequency, method, and products used)<br> <br>• Your sterilization habits (frequency, method, and equipment)<br> <br>• How you typically store the parts when not in use<br> <br>Once we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.<br> <br>We know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you.<br> <br>Sincerely,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello Roshan,\n \nThank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n \nTo better analyze the issue you're experiencing, please provide your order number, the sales platform where you made the purchase, and the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n \nTo help us understand what might have happened and find the best solution for you, could you please share a few details about how you've been using and caring for your accessories? This information will be incredibly valuable for our product specialists.\n \n•How long you've been using the accessories since receiving them\n \n• Your cleaning routine (frequency, method, and products used)\n \n• Your sterilization habits (frequency, method, and equipment)\n \n• How you typically store the parts when not in use\n \nOnce we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.\n \nWe know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you.\n \nSincerely,\nMomcozy Customer Support Team",
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"body": "Dear Momcozy Support Team,\n\nI am writing to raise a complaint regarding the quality of the flange parts for my Momcozy M9 breast pump.\n\nWithin just 2 months of normal use, the flange tabs near the duckbill valve connection have broken repeatedly. I have already replaced the part twice, and the same issue keeps happening in the exact same area.\n\nI really like the pump performance overall, but the durability of this particular part is very disappointing, especially considering how frequently it needs replacement in such a short time.\n\nI am attaching photos of the damaged parts for your reference.\n\nSince this appears to be a recurring product quality issue , I would appreciate one of the following:\n- A free replacement with an improved/durable part, or\n- A refund/reimbursement for the defective parts.\n\nPlease let me know how this can be resolved at the earliest.\n\nThank you,\nRoshan George",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div style=\"font-size: inherit;\" dir=\"auto\">Dear Momcozy Support Team,<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">I am writing to raise a complaint regarding the quality of the flange parts for my Momcozy M9 breast pump.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">Within just 2 months of normal use, the flange tabs near the duckbill valve connection have broken repeatedly. I have already replaced the part twice, and the same issue keeps happening in the exact same area.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">I really like the pump performance overall, but the durability of this particular part is very disappointing, especially considering how frequently it needs replacement in such a short time.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">I am attaching photos of the damaged parts for your reference.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">Since this appears to be a recurring product quality issue , I would appreciate one of the following:<br style=\"font-size: inherit;\">- A free replacement with an improved/durable part, or<br style=\"font-size: inherit;\">- A refund/reimbursement for the defective parts.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">Please let me know how this can be resolved at the earliest.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">Thank you,<br style=\"font-size: inherit;\">Roshan George</div></div>",
"plain_body": "Dear Momcozy Support Team, I am writing to raise a complaint regarding the quality of the flange parts for my Momcozy M9 breast pump. Within just 2 months of normal use, the flange tabs near the duckbill valve connection have broken repeatedly. I have already replaced the part twice, and the same issue keeps happening in the exact same area. I really like the pump performance overall, but the durability of this particular part is very disappointing, especially considering how frequently it needs replacement in such a short time. I am attaching photos of the damaged parts for your reference. Since this appears to be a recurring product quality issue , I would appreciate one of the following: - A free replacement with an improved/durable part, or - A refund/reimbursement for the defective parts. Please let me know how this can be resolved at the earliest. Thank you, Roshan George",
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