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"id": 57877693676697,
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"body": "Dear customer,\n\nWe hope this message finds you well.\n\nAfter reviewing your communication with our team, we found that our colleague has already submitted a replacement request for a double breast pump set. The order is expected to be shipped within the next 1–2 business days, and the estimated delivery time is 3–7 business days.\n\nIf you do not receive the package within the expected timeframe, or if you do not receive the tracking number within 1–2 business days, please feel free to contact us at any time.\n\nWishing you a wonderful day!\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear customer,<br> <br>We hope this message finds you well.<br> <br>After reviewing your communication with our team, we found that our colleague has already submitted a replacement request for a double breast pump set. The order is expected to be shipped within the next 1–2 business days, and the estimated delivery time is 3–7 business days.<br> <br>If you do not receive the package within the expected timeframe, or if you do not receive the tracking number within 1–2 business days, please feel free to contact us at any time.<br> <br>Wishing you a wonderful day!<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear customer,\n \nWe hope this message finds you well.\n \nAfter reviewing your communication with our team, we found that our colleague has already submitted a replacement request for a double breast pump set. The order is expected to be shipped within the next 1–2 business days, and the estimated delivery time is 3–7 business days.\n \nIf you do not receive the package within the expected timeframe, or if you do not receive the tracking number within 1–2 business days, please feel free to contact us at any time.\n \nWishing you a wonderful day!\n \nBest regards,\nMomcozy Customer Support Team",
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"address": "melissa.srdgz@yahoo.com",
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"body": "\n\n\nYahoo Mail: Search, Organize, Conquer\n\n\n\n>",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><br><br><div><a href=\"https://mail.onelink.me/107872968?pid=nativeplacement&c=US_Acquisition_YMktg_315_SearchOrgConquer_EmailSignature&af_sub1=Acquisition&af_sub2=US_YMktg&af_sub3=&af_sub4=100002039&af_sub5=C01_Email_Static_&af_ios_store_cpp=0c38e4b0-a27e-40f9-a211-f4e2de32ab91&af_android_url=https://play.google.com/store/apps/details?id=com.yahoo.mobile.client.android.mail&listing=search_organize_conquer\" rel=\"noreferrer\">Yahoo Mail: Search, Organize, Conquer</a></div> <br> <blockquote style=\"margin: 0 0 20px;\"> </blockquote></div>",
"plain_body": "Yahoo Mail: Search, Organize, Conquer",
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"body": "Dear customer,\n\nWe hope this message finds you well.\n\nThank you for sharing the video with us. After reviewing it, we found that your breast pump appears to be charging properly.\n\nCould you please provide us with a video showing that the breast pump cannot be turned on after it is removed from the charging case? This will help us better understand the issue and investigate it further.\n\nPlease rest assured that once we have verified the relevant information, we will promptly update you on the next steps and the process.\n\nWishing you a wonderful day!\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear customer,<br> <br>We hope this message finds you well.<br> <br>Thank you for sharing the video with us. After reviewing it, we found that your breast pump appears to be charging properly.<br> <br>Could you please provide us with a video showing that the breast pump cannot be turned on after it is removed from the charging case? This will help us better understand the issue and investigate it further.<br> <br>Please rest assured that once we have verified the relevant information, we will promptly update you on the next steps and the process.<br> <br>Wishing you a wonderful day!<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear customer,\n \nWe hope this message finds you well.\n \nThank you for sharing the video with us. After reviewing it, we found that your breast pump appears to be charging properly.\n \nCould you please provide us with a video showing that the breast pump cannot be turned on after it is removed from the charging case? This will help us better understand the issue and investigate it further.\n \nPlease rest assured that once we have verified the relevant information, we will promptly update you on the next steps and the process.\n \nWishing you a wonderful day!\n \nBest regards,\nMomcozy Customer Support Team",
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"type": "Comment",
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"body": "Request #1251438 \"Conversation with melissa Rodriguez\" was closed and merged into this request. Last comment in request #1251438:",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Request <a href=\"/agent/tickets/1251438\" target=\"_blank\" rel=\"ticket\">#1251438</a> \"Conversation with melissa Rodriguez\" was closed and merged into this request. Last comment in request <a href=\"/agent/tickets/1251438\" target=\"_blank\" rel=\"ticket\">#1251438</a>:</p></div>",
"plain_body": "Request #1251438 \"Conversation with melissa Rodriguez\" was closed and merged into this request. Last comment in request #1251438:",
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"created_at": "2026-05-12T13:09:12Z",
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"body": "(12:13:14) Melissa uploaded: 20260511_220959.jpg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRD675DBP4TDGYQY71QBQQAW/20260511_220959.jpg\nType: image/jpeg\nSize: 1082131\n(12:15:17) Melissa uploaded: 20260511_220959.jpg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRD6AXE616QHJDTZBRE6PR82/20260511_220959.jpg\nType: image/jpeg\nSize: 1082131\n(12:22:26) Melissa uploaded: 20260511_221048.mp4\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRD6QZ2PR22J92NWZYB6KX9S/20260511_221048.mp4\nType: video/mp4\nSize: 35424304\n(12:24:03) Melissa uploaded: 20260511_221048.mp4\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRD6TY0GGW734GPJNA53VX3K/20260511_221048.mp4\nType: video/mp4\nSize: 16759147\n(12:26:46) Melissa uploaded: 20260511_221048.mp4\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRD6ZXEN63V796X0TRGDZ46Q/20260511_221048.mp4\nType: video/mp4\nSize: 45953062\n(12:27:34) Melissa uploaded: 20260511_221048.mp4\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRD71CPJJPEAE2D90ZH04JVG/20260511_221048.mp4\nType: video/mp4\nSize: 18321794\n(12:36:06) Melissa: Done",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(12:13:14) Melissa uploaded: 20260511_220959.jpg\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRD675DBP4TDGYQY71QBQQAW/20260511_220959.jpg\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRD675DBP4TDGYQY71QBQQAW/20260511_220959.jpg</a>\n<br>Type: image/jpeg\n<br>Size: 1082131\n<br>(12:15:17) Melissa uploaded: 20260511_220959.jpg\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRD6AXE616QHJDTZBRE6PR82/20260511_220959.jpg\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRD6AXE616QHJDTZBRE6PR82/20260511_220959.jpg</a>\n<br>Type: image/jpeg\n<br>Size: 1082131\n<br>(12:22:26) Melissa uploaded: 20260511_221048.mp4\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRD6QZ2PR22J92NWZYB6KX9S/20260511_221048.mp4\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRD6QZ2PR22J92NWZYB6KX9S/20260511_221048.mp4</a>\n<br>Type: video/mp4\n<br>Size: 35424304\n<br>(12:24:03) Melissa uploaded: 20260511_221048.mp4\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRD6TY0GGW734GPJNA53VX3K/20260511_221048.mp4\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRD6TY0GGW734GPJNA53VX3K/20260511_221048.mp4</a>\n<br>Type: video/mp4\n<br>Size: 16759147\n<br>(12:26:46) Melissa uploaded: 20260511_221048.mp4\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRD6ZXEN63V796X0TRGDZ46Q/20260511_221048.mp4\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRD6ZXEN63V796X0TRGDZ46Q/20260511_221048.mp4</a>\n<br>Type: video/mp4\n<br>Size: 45953062\n<br>(12:27:34) Melissa uploaded: 20260511_221048.mp4\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRD71CPJJPEAE2D90ZH04JVG/20260511_221048.mp4\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRD71CPJJPEAE2D90ZH04JVG/20260511_221048.mp4</a>\n<br>Type: video/mp4\n<br>Size: 18321794\n<br>(12:36:06) Melissa: Done</p></div>",
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"body": "(11:49:01) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(11:49:11) Web User 6a02a32c3804a6fe2b560935: Product and event consultation\n(11:49:15) Momcozy: Happy to serve you! Whether you want to know product details or the latest event information, I can introduce them to you in detail. What would you like to consult today?\n(11:49:23) Web User 6a02a32c3804a6fe2b560935: Momcozy Air 1 Ultra-slim Breast Pump - US / Double\n(11:49:37) Momcozy: The Momcozy Air 1 Ultra-slim Breast Pump is designed for ultimate convenience! It’s wearable, ultra-slim, and fits right inside your nursing bra for discreet pumping wherever you go. It features a teardrop shape, a flat base for stability, and a 6 oz (180 ml) milk collector. You’ll get 15 suction levels, three modes (Stimulation, Expression, Mixed), a 30-minute auto shut-off, and a memory function that remembers your last settings. The indicator lights show battery status, and you can track milk volume, set schedules, and adjust modes using the Momcozy app. The set includes a 24 mm flange and inserts for 17, 19, and 21 mm sizes. For best results, charge the case overnight and pop the pumps back in to recharge on the go!\n(11:49:43) Momcozy: Is there anything else you’d like to ask or need help with? I’m here for you!\n(11:50:06) Web User 6a02a32c3804a6fe2b560935: Speak with representative \n(11:50:09) Momcozy: Could you please let me know your name and email address?\n(11:50:16) Web User 6a02a32c3804a6fe2b560935: name: Melissa\nemail: Melissa.srdgz@yahoo.com\n(11:50:20) Momcozy: Transferring to a human agent.\n(11:50:42) Momcozy Fay: Hello, thank you for contacting us. Please wait a moment; we are reviewing the chat history and will reply to you as soon as we have finished.\n(11:54:33) Momcozy Fay: Hello, thank you for your patience. Could you please let us know what issue you would like to inquire about regarding your Air 1? Is your Air 1 experiencing a malfunction?\n(11:56:29) Melissa: Yes , I've been using my pumps since 01/31/2026 and I love it . But all of the sudden my pumps wouldn't turn on . And I would like to know what's the process of getting new ones or just fixing my pumps . \n(12:00:47) Momcozy Fay: Thank you for taking the time to share this with us. We are genuinely sorry to hear about the trouble you've encountered, and we truly appreciate your patience as we work together to find a solution.\n \nTo better analyze the issue you're experiencing, please provide:\n \nA photo of bottom of motor to let us get the SN and model number\nUDI (Unique Device Identifier) information located on the bottom of the box.\n \nUnfortunately, our breast pump does not currently support repair services. Before proceeding with a replacement, please allow us to provide some troubleshooting suggestions for you.\n \nA quick troubleshooting video would be a huge help!\n \nCould you please film a short video showing the following steps? This will give us the clearest picture of what's happening:\n \na. Please show the motor connected to the magnetic cable/charging case and let us see the indicator light. Is it showing a green light to indicate a full charge?\n \nb. Then, please disconnect it from charging. Press and hold the power button for 3 seconds – does the white indicator light turn on, and does the motor start?\n \nThank you for your trust and cooperation. We are committed to ensuring you have a positive resolution.",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(11:49:01) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(11:49:11) Web User 6a02a32c3804a6fe2b560935: Product and event consultation\n<br>(11:49:15) Momcozy: Happy to serve you! Whether you want to know product details or the latest event information, I can introduce them to you in detail. What would you like to consult today?\n<br>(11:49:23) Web User 6a02a32c3804a6fe2b560935: Momcozy Air 1 Ultra-slim Breast Pump - US / Double\n<br>(11:49:37) Momcozy: The Momcozy Air 1 Ultra-slim Breast Pump is designed for ultimate convenience! It’s wearable, ultra-slim, and fits right inside your nursing bra for discreet pumping wherever you go. It features a teardrop shape, a flat base for stability, and a 6 oz (180 ml) milk collector. You’ll get 15 suction levels, three modes (Stimulation, Expression, Mixed), a 30-minute auto shut-off, and a memory function that remembers your last settings. The indicator lights show battery status, and you can track milk volume, set schedules, and adjust modes using the Momcozy app. The set includes a 24 mm flange and inserts for 17, 19, and 21 mm sizes. For best results, charge the case overnight and pop the pumps back in to recharge on the go!\n<br>(11:49:43) Momcozy: Is there anything else you’d like to ask or need help with? I’m here for you!\n<br>(11:50:06) Web User 6a02a32c3804a6fe2b560935: Speak with representative \n<br>(11:50:09) Momcozy: Could you please let me know your name and email address?\n<br>(11:50:16) Web User 6a02a32c3804a6fe2b560935: name: Melissa\n<br>email: <a href=\"mailto:Melissa.srdgz@yahoo.com\" rel=\"noreferrer\">Melissa.srdgz@yahoo.com</a>\n<br>(11:50:20) Momcozy: Transferring to a human agent.\n<br>(11:50:42) Momcozy Fay: Hello, thank you for contacting us. Please wait a moment; we are reviewing the chat history and will reply to you as soon as we have finished.\n<br>(11:54:33) Momcozy Fay: Hello, thank you for your patience. Could you please let us know what issue you would like to inquire about regarding your Air 1? Is your Air 1 experiencing a malfunction?\n<br>(11:56:29) Melissa: Yes , I've been using my pumps since 01/31/2026 and I love it . But all of the sudden my pumps wouldn't turn on . And I would like to know what's the process of getting new ones or just fixing my pumps . \n<br>(12:00:47) Momcozy Fay: Thank you for taking the time to share this with us. We are genuinely sorry to hear about the trouble you've encountered, and we truly appreciate your patience as we work together to find a solution.\n<br> \n<br>To better analyze the issue you're experiencing, please provide:\n<br> \n<br>A photo of bottom of motor to let us get the SN and model number\n<br>UDI (Unique Device Identifier) information located on the bottom of the box.\n<br> \n<br>Unfortunately, our breast pump does not currently support repair services. Before proceeding with a replacement, please allow us to provide some troubleshooting suggestions for you.\n<br> \n<br>A quick troubleshooting video would be a huge help!\n<br> \n<br>Could you please film a short video showing the following steps? This will give us the clearest picture of what's happening:\n<br> \n<br>a. Please show the motor connected to the magnetic cable/charging case and let us see the indicator light. Is it showing a green light to indicate a full charge?\n<br> \n<br>b. Then, please disconnect it from charging. Press and hold the power button for 3 seconds – does the white indicator light turn on, and does the motor start?\n<br> \n<br>Thank you for your trust and cooperation. We are committed to ensuring you have a positive resolution.</p></div>",
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"text": "Yes , I've been using my pumps since 01/31/2026 and I love it . But all of the sudden my pumps wouldn't turn on . And I would like to know what's the process of getting new ones or just fixing my pumps . "
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