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"text": "Hi Mike!\n \nI hope you're having a wonderful day!\n \nThank you so much for reaching out. I'm really sorry to hear that your 5-Inch Dual-mode Smart Baby Monitor (BM04) is feeling quite warm — I totally get why that would be concerning.\n \nTo help us assist you better, could you kindly share a few details with us?\n \n Your order number and the platform where you bought the monitor. Let us know if it’s the monitor unit or the camera that feels hot. Does the device get hot while charging, during use, or both? \nOnce we have this info, we’ll be able to guide you through some troubleshooting steps or figure out if a replacement might be the best option.\n \nThanks a bunch for your understanding and cooperation!\n \nBest regards,\nMomcozy Customer Support Team"
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"body": "Hi Mike!\n \nI hope you're having a wonderful day!\n \nThank you so much for reaching out. I'm really sorry to hear that your 5-Inch Dual-mode Smart Baby Monitor (BM04) is feeling quite warm — I totally get why that would be concerning.\n \nTo help us assist you better, could you kindly share a few details with us?\n \n Your order number and the platform where you bought the monitor. Let us know if it’s the monitor unit or the camera that feels hot. Does the device get hot while charging, during use, or both? \nOnce we have this info, we’ll be able to guide you through some troubleshooting steps or figure out if a replacement might be the best option.\n \nThanks a bunch for your understanding and cooperation!\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hi Mike!\n\nI hope you're having a wonderful day!\n\nThank you so much for reaching out. I'm really sorry to hear that your 5-Inch Dual-mode Smart Baby Monitor (BM04) is feeling quite warm — I totally get why that would be concerning.\n\nTo help us assist you better, could you kindly share a few details with us?\n\n- Your **order number and the platform** where you bought the monitor.\n- Let us know if it’s the **monitor unit or the camera** that feels hot.\n- Does the device get hot **while charging, during use, or both**?\n\n\nOnce we have this info, we’ll be able to guide you through some troubleshooting steps or figure out if a replacement might be the best option.\n\nThanks a bunch for your understanding and cooperation!\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi Mike!<br> <br>I hope you're having a wonderful day!<br> <br>Thank you so much for reaching out. I'm really sorry to hear that your 5-Inch Dual-mode Smart Baby Monitor (BM04) is feeling quite warm — I totally get why that would be concerning.<br> <br>To help us assist you better, could you kindly share a few details with us?<br> <br><ul dir=\"auto\"><li>Your <strong>order number and the platform</strong> where you bought the monitor.</li><li>Let us know if it’s the <strong>monitor unit or the camera</strong> that feels hot.</li><li>Does the device get hot <strong>while charging, during use, or both</strong>?</li></ul> <br>Once we have this info, we’ll be able to guide you through some troubleshooting steps or figure out if a replacement might be the best option.<br> <br>Thanks a bunch for your understanding and cooperation!<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi Mike!\n \nI hope you're having a wonderful day!\n \nThank you so much for reaching out. I'm really sorry to hear that your 5-Inch Dual-mode Smart Baby Monitor (BM04) is feeling quite warm — I totally get why that would be concerning.\n \nTo help us assist you better, could you kindly share a few details with us?\n \n Your order number and the platform where you bought the monitor. Let us know if it’s the monitor unit or the camera that feels hot. Does the device get hot while charging, during use, or both? \nOnce we have this info, we’ll be able to guide you through some troubleshooting steps or figure out if a replacement might be the best option.\n \nThanks a bunch for your understanding and cooperation!\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "# Hello, our 5-Inch Dual-mode Smart Baby Monitor-BM04 feels very hot to the touch. My wife and I were wondering if this is normal or if there is something wrong with it? Any help would be greatly appreciated.",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"ltr\"><h1 style=\"box-sizing: border-box; vertical-align: baseline; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-stretch: inherit; line-height: 28px; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; color: rgb(0,0,0); margin: 0px 0px 18px; padding: 0px; border-width: 0px;\" dir=\"auto\"><font size=\"2\" style=\"font-weight: normal;\">Hello, our 5-Inch Dual-mode Smart Baby Monitor-BM04 feels very hot to the touch. My wife and I were wondering if this is normal or if there is something wrong with it? Any help would be greatly appreciated. </font></h1></div></div>",
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