提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1250383",
"subject": "M9 Pump Motor not functioning - Requesting replacement",
"description": "Hello Team,\n\nI hope you are doing well.\n\nI am writing to request a replacement for a part of my Momcozy breast pump, which is currently under warranty. I have been using the product as per the guidelines, and recently noticed an issue with one of the components that is affecting its performance.\n\nBelow are the product details for your reference:\n\n*\n\nProduct Name/Model: Momcozy M9\n\n*\n\nPurchase Date: 9th Feb 2026\n\n*\n\nPart needing replacement: Motor \n\nSerial No. M9BP270NRD02511222A740A5CSFN20092\n\n*\n\nIssue description: The motor of the pump is not functioning and no suction happening kindly provide a replacement for the part.\n\nPurchased on : Amazon.ca\n\nAddress : 3036 ilomar court, Mississauga, L5N 5B5 , Ontario, Canada (https://www.google.com/maps/search/3036+ilomar+court,+Mississauga,+L5N+5B5+,+Ontario,+Canada?entry=gmail&source=g)\n\nI would appreciate your assistance in arranging a replacement for the defective part under the warranty.Also, attached the proof of purchase to process this request.\n\nThank you for your support. I look forward to your response.\n\nKind regards,\nRamya Balakrishnan\n\n+1 416 826 6075",
"status": "solved",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T03:31:59Z",
"updated_at": "2026-05-13T08:50:53Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "The motor of the pump is not functioning and no suction \n\n*1\n\nweird sound on all levels but still showing no signs of suction,\n\n702-7609231-3100217",
"agents_notes": "The motor of the pump is not functioning and no suction \n\n*1\n\nweird sound on all levels but still showing no signs of suction,\n\n702-7609231-3100217",
"category_field_id": "34154549939865",
"category_name": "CPI::No suction issue",
"category_value": "cpi__no_suction_issue",
"category_zh": "无吸力问题"
},
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"created_at": "2026-05-13T08:50:53Z",
"author_id": "51758781346457",
"author_name": "BL-A1-Samrtpump-Leilani",
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"text": "Hello,\n \nThanks for the update. We’re sorry about the issue with your item — we know how important this is for you.\n \nYour replacement is already processed. The processing time is within 1–2 business days and the delivery from the ship date is within 3-7 business days. If it doesn’t arrive within the timeframe, let us know and we’ll be happy to send you the tracking information. Thanks for your patience and for letting us make this right.\n \nNo need to reply if your issue has been resolved, but if you have any additional questions or concerns, feel free to contact us — we’re always here to help!\n \nKind regards,\nMomcozy Customer Support Team"
},
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"created_at": "2026-05-12T14:28:03Z",
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"text": "Hello Lindsay, \n As per your request I tried the troubleshooting steps: \n The motor runs with a weird sound on all levels but still showing no signs of suction, also I changed the other accessories, accessories seems functioning perfectly fine. Also, tried switching pumps another pump works fine. \n Figured out only the timer runs on the motor and makes weird noise with no suction. \n Hence requesting a replacement asap, as it’s my only source to provide nutrition to my baby.\n \n Shipping details: Name: Ramya Balakrishnan Street Address: 3036 ilomar court City, State, Country, Zipcode: Mississauga, Ontario , Canada , L5N 5B5 Contact Number: +1 416 826 6075 \n Regards, Ramya"
},
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"created_at": "2026-05-12T12:10:04Z",
"author_id": "51758781346457",
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"text": "Hello,\n \nThank you for sharing your experience with us. We sincerely apologize for the inconvenience you've encountered and truly appreciate you taking the time to provide this valuable feedback.\n \nWe've helped other mothers resolve similar concerns through some simple checks. Would you mind trying these steps with me?\n \nLet's start with two quick tests:\n• Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9 - you should feel a noticeable difference in strength.\n• If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.\n \nIf the motor is working properly, here's how to check the accessories:\n• Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction.\nVideo: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\n• Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n• Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n• Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.\n \nWe know troubleshooting can feel frustrating, and we're here to support you through this process. If these steps don't resolve the issue, photos of your pump motors (showing manufacturer details) and any parts from our official store would be very helpful.\n \nPlease provide your shipping details:\nName:\nStreet Address:\nCity, State, Country, Zipcode:\nContact Number:\n \nWe're committed to ensuring you have the best possible experience with our products. Thank you for your patience and partnership in resolving this.\n \nKind regards,\nMomcozy Customer Support Team 💛"
},
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"type": "Comment",
"created_at": "2026-05-12T03:31:59Z",
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"text": "Hello Team, \n I hope you are doing well. I am writing to request a replacement for a part of my Momcozy breast pump, which is currently under warranty. I have been using the product as per the guidelines, and recently noticed an issue with one of the components that is affecting its performance. Below are the product details for your reference: Product Name/Model: Momcozy M9 Purchase Date: 9th Feb 2026 Part needing replacement: Motor Serial No. M9BP270NRD02511222A740A5CSFN20092 Issue description: The motor of the pump is not functioning and no suction happening kindly provide a replacement for the part. Purchased on : Amazon.ca Address : 3036 ilomar court, Mississauga, L5N 5B5 , Ontario, Canada I would appreciate your assistance in arranging a replacement for the defective part under the warranty.Also, attached the proof of purchase to process this request. Thank you for your support. I look forward to your response. Kind regards,\nRamya Balakrishnan +1 416 826 6075"
}
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"body": "Hello,\n\nThanks for the update. We’re sorry about the issue with your item — we know how important this is for you.\n\nYour replacement is already processed. The processing time is within 1–2 business days and the delivery from the ship date is within 3-7 business days. If it doesn’t arrive within the timeframe, let us know and we’ll be happy to send you the tracking information. Thanks for your patience and for letting us make this right.\n\nNo need to reply if your issue has been resolved, but if you have any additional questions or concerns, feel free to contact us — we’re always here to help!\n\nKind regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thanks for the update. We’re sorry about the issue with your item — we know how important this is for you.<br> <br>Your replacement is already processed. The processing time is within 1–2 business days and the delivery from the ship date is within 3-7 business days. If it doesn’t arrive within the timeframe, let us know and we’ll be happy to send you the tracking information. Thanks for your patience and for letting us make this right.<br> <br>No need to reply if your issue has been resolved, but if you have any additional questions or concerns, feel free to contact us — we’re always here to help!<br> <br>Kind regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThanks for the update. We’re sorry about the issue with your item — we know how important this is for you.\n \nYour replacement is already processed. The processing time is within 1–2 business days and the delivery from the ship date is within 3-7 business days. If it doesn’t arrive within the timeframe, let us know and we’ll be happy to send you the tracking information. Thanks for your patience and for letting us make this right.\n \nNo need to reply if your issue has been resolved, but if you have any additional questions or concerns, feel free to contact us — we’re always here to help!\n \nKind regards,\nMomcozy Customer Support Team",
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"body": "Hello Lindsay,\n\n\n\nAs per your request I tried the troubleshooting steps:\n\n\n\nThe motor runs with a weird sound on all levels but still showing no signs of suction, also I changed the other accessories, accessories seems functioning perfectly fine.\n\nAlso, tried switching pumps another pump works fine.\n\n\nFigured out only the timer runs on the motor and makes weird noise with no suction.\n\n\n\nHence requesting a replacement asap, as it’s my only source to provide nutrition to my baby.\n\n\n\nShipping details:\nName: Ramya Balakrishnan\nStreet Address: 3036 ilomar court\nCity, State, Country, Zipcode: Mississauga, Ontario , Canada , L5N 5B5\nContact Number: +1 416 826 6075\n\n\nRegards,\n\nRamya",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Hello Lindsay,</div><div dir=\"auto\"><br></div><div dir=\"auto\">As per your request I tried the troubleshooting steps:</div><div dir=\"auto\"><br></div><div dir=\"auto\">The motor runs with a weird sound on all levels but still showing no signs of suction, also I changed the other accessories, accessories seems functioning perfectly fine.</div><div dir=\"auto\"><div style=\"font-size: inherit;\"><span style=\"font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; float: none; display: inline !important; background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\">Also, tried switching pumps another pump works fine.</span></div><br></div><div dir=\"auto\">Figured out only the timer runs on the motor and makes weird noise with no suction.</div><div dir=\"auto\"><br></div><div dir=\"auto\">Hence requesting a replacement asap, as it’s my only source to provide nutrition to my baby.<br></div><div dir=\"auto\"><br></div><div dir=\"auto\"><div style=\"font-size: inherit;\" dir=\"auto\"><span style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; float: none; display: inline !important; background-color: rgba(0,0,0,0); color: rgb(68,68,68); border-color: rgb(68,68,68);\">Shipping details:</span><br style=\"color: rgb(195,196,197); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;\"><span style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; float: none; display: inline !important; background-color: rgba(0,0,0,0); color: rgb(68,68,68); border-color: rgb(68,68,68);\">Name: Ramya Balakrishnan </span><br style=\"color: rgb(195,196,197); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;\"><span style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; float: none; display: inline !important; background-color: rgba(0,0,0,0); color: rgb(68,68,68); border-color: rgb(68,68,68);\">Street Address: 3036 ilomar court </span><br style=\"color: rgb(195,196,197); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;\"><span style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; float: none; display: inline !important; background-color: rgba(0,0,0,0); color: rgb(68,68,68); border-color: rgb(68,68,68);\">City, State, Country, Zipcode: Mississauga, Ontario , Canada , L5N 5B5</span><br style=\"color: rgb(195,196,197); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;\"><span style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; float: none; display: inline !important; background-color: rgba(0,0,0,0); color: rgb(68,68,68); border-color: rgb(68,68,68);\">Contact Number: +1 416 826 6075</span></div><br></div><div dir=\"auto\">Regards,</div><div dir=\"auto\">Ramya</div><div><br><div></div></div></div>",
"plain_body": "Hello Lindsay, \n As per your request I tried the troubleshooting steps: \n The motor runs with a weird sound on all levels but still showing no signs of suction, also I changed the other accessories, accessories seems functioning perfectly fine. Also, tried switching pumps another pump works fine. \n Figured out only the timer runs on the motor and makes weird noise with no suction. \n Hence requesting a replacement asap, as it’s my only source to provide nutrition to my baby.\n \n Shipping details: Name: Ramya Balakrishnan Street Address: 3036 ilomar court City, State, Country, Zipcode: Mississauga, Ontario , Canada , L5N 5B5 Contact Number: +1 416 826 6075 \n Regards, Ramya",
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"body": "Hello,\n\nThank you for sharing your experience with us. We sincerely apologize for the inconvenience you've encountered and truly appreciate you taking the time to provide this valuable feedback.\n\nWe've helped other mothers resolve similar concerns through some simple checks. Would you mind trying these steps with me?\n\nLet's start with two quick tests:\n• Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9 - you should feel a noticeable difference in strength.\n• If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.\n\nIf the motor is working properly, here's how to check the accessories:\n• Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction.\nVideo: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\n• Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n• Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n• Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.\n\nWe know troubleshooting can feel frustrating, and we're here to support you through this process. If these steps don't resolve the issue, photos of your pump motors (showing manufacturer details) and any parts from our official store would be very helpful.\n\nPlease provide your shipping details:\nName:\nStreet Address:\nCity, State, Country, Zipcode:\nContact Number:\n\nWe're committed to ensuring you have the best possible experience with our products. Thank you for your patience and partnership in resolving this.\n\nKind regards,\nMomcozy Customer Support Team 💛",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you've encountered and truly appreciate you taking the time to provide this valuable feedback.<br> <br>We've helped other mothers resolve similar concerns through some simple checks. Would you mind trying these steps with me?<br> <br>Let's start with two quick tests:<br>• Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9 - you should feel a noticeable difference in strength.<br>• If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.<br> <br>If the motor is working properly, here's how to check the accessories:<br>• Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction.<br>Video: <a rel=\"noopener noreferrer\" href=\"https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\">https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0</a><br>• Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.<br>• Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.<br>• Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.<br> <br>We know troubleshooting can feel frustrating, and we're here to support you through this process. If these steps don't resolve the issue, photos of your pump motors (showing manufacturer details) and any parts from our official store would be very helpful.<br> <br>Please provide your shipping details:<br>Name:<br>Street Address:<br>City, State, Country, Zipcode:<br>Contact Number:<br> <br>We're committed to ensuring you have the best possible experience with our products. Thank you for your patience and partnership in resolving this.<br> <br>Kind regards,<br>Momcozy Customer Support Team 💛<br></div>",
"plain_body": "Hello,\n \nThank you for sharing your experience with us. We sincerely apologize for the inconvenience you've encountered and truly appreciate you taking the time to provide this valuable feedback.\n \nWe've helped other mothers resolve similar concerns through some simple checks. Would you mind trying these steps with me?\n \nLet's start with two quick tests:\n• Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9 - you should feel a noticeable difference in strength.\n• If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.\n \nIf the motor is working properly, here's how to check the accessories:\n• Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction.\nVideo: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\n• Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n• Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n• Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.\n \nWe know troubleshooting can feel frustrating, and we're here to support you through this process. If these steps don't resolve the issue, photos of your pump motors (showing manufacturer details) and any parts from our official store would be very helpful.\n \nPlease provide your shipping details:\nName:\nStreet Address:\nCity, State, Country, Zipcode:\nContact Number:\n \nWe're committed to ensuring you have the best possible experience with our products. Thank you for your patience and partnership in resolving this.\n \nKind regards,\nMomcozy Customer Support Team 💛",
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"body": "Hello Team,\n\n\n\nI hope you are doing well.\n\nI am writing to request a replacement for a part of my Momcozy breast pump, which is currently under warranty. I have been using the product as per the guidelines, and recently noticed an issue with one of the components that is affecting its performance.\n\nBelow are the product details for your reference:\n- Product Name/Model: Momcozy M9\n\n- Purchase Date: 9th Feb 2026\n\n- Part needing replacement: Motor\n\n- Issue description: The motor of the pump is not functioning and no suction happening kindly provide a replacement for the part.\n\nI would appreciate your assistance in arranging a replacement for the defective part under the warranty.Also, attached the proof of purchase to process this request.\n\nThank you for your support. I look forward to your response.\n\nKind regards,\nRamya Balakrishnan\n\n+1 416 826 6075",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div><div></div><div><div><div>Hello Team,</div><div dir=\"auto\"><br></div><div dir=\"auto\"><div style=\"font-size: inherit;\"><p dir=\"auto\" style=\"font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; font-size: inherit; background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\">I hope you are doing well.</p><p dir=\"auto\" style=\"font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; font-size: inherit; background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\">I am writing to request a replacement for a part of my Momcozy breast pump, which is currently under warranty. I have been using the product as per the guidelines, and recently noticed an issue with one of the components that is affecting its performance.</p><p dir=\"auto\" style=\"font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; font-size: inherit; background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\">Below are the product details for your reference:</p><ul style=\"font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\" dir=\"auto\"><li style=\"background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\"><p dir=\"auto\" style=\"font-size: 1rem; background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\">Product Name/Model: Momcozy M9</p></li><li style=\"background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\"><p dir=\"auto\" style=\"font-size: 1rem; background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\">Purchase Date: 9th Feb 2026</p></li><li style=\"background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\"><p dir=\"auto\" style=\"font-size: 1rem; background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\">Part needing replacement: Motor </p><div style=\"font-size: inherit;\" dir=\"auto\"><span style=\"font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; text-decoration: none; word-spacing: 1px; float: none; display: inline !important; background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\">Serial No. M9BP270NRD02511222A740A5CSFN20</span><span style=\"font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; text-decoration: none; word-spacing: 1px; float: none; display: inline !important; background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\">092</span></div><p dir=\"auto\"></p></li><li style=\"background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\"><p dir=\"auto\" style=\"font-size: 1rem; background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\">Issue description: The motor of the pump is not functioning and no suction happening kindly provide a replacement for the part.</p><p dir=\"auto\" style=\"font-size: 1rem; background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\">Purchased on : Amazon.ca</p><p dir=\"auto\" style=\"font-size: 1rem; background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\">Address : <a href=\"https://www.google.com/maps/search/3036+ilomar+court,+Mississauga,+L5N+5B5+,+Ontario,+Canada?entry=gmail&source=g\" style=\"font-size: 1rem; background-color: rgba(0,0,0,0); color: rgb(66,133,244); border-color: rgb(66,133,244);\" rel=\"noreferrer\">3036 ilomar court, Mississauga, L5N 5B5 , Ontario, Canada</a></p></li></ul><p dir=\"auto\" style=\"font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; font-size: inherit; background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\">I would appreciate your assistance in arranging a replacement for the defective part under the warranty.Also, attached the proof of purchase to process this request.</p><p dir=\"auto\" style=\"font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; font-size: inherit; background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\">Thank you for your support. I look forward to your response.</p><p dir=\"auto\" style=\"font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; font-size: inherit; background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\">Kind regards,<br>Ramya Balakrishnan</p><p dir=\"auto\" style=\"font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; font-size: inherit; background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0);\">+1 416 826 6075</p></div><br></div><div dir=\"auto\"><div style=\"font-size: inherit;\"><br></div>\n</div>\n</div>\n</div>\n</div></div>",
"plain_body": "Hello Team, \n I hope you are doing well. I am writing to request a replacement for a part of my Momcozy breast pump, which is currently under warranty. I have been using the product as per the guidelines, and recently noticed an issue with one of the components that is affecting its performance. Below are the product details for your reference: Product Name/Model: Momcozy M9 Purchase Date: 9th Feb 2026 Part needing replacement: Motor Serial No. M9BP270NRD02511222A740A5CSFN20092 Issue description: The motor of the pump is not functioning and no suction happening kindly provide a replacement for the part. Purchased on : Amazon.ca Address : 3036 ilomar court, Mississauga, L5N 5B5 , Ontario, Canada I would appreciate your assistance in arranging a replacement for the defective part under the warranty.Also, attached the proof of purchase to process this request. Thank you for your support. I look forward to your response. Kind regards,\nRamya Balakrishnan +1 416 826 6075",
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