无中文翻译文本
与 Bryan 的对话
Conversation with Bryan
客服备注 / Agents notes
34029476051481空
Zendesk 既有问题分类
34154549939865Suggestion::Product Improvement
value:
suggestion__product_improvement产品改进建议
销售渠道 / 来源渠道
32685292044825Unknown
value:
unknown产品型号 / 产品线
33749938239513electrical::Baby Monitor::BM04
value:
electrical__baby_monitor__bm04核心信息
产品字段
Suggestion::Product Improvement
会话渠道
{"chat_transcript": 5, "native_messaging": 4}
本地 channel
Agent
更新时间
2026-05-12T03:45:22Z
Requester
空
模型
gemini-3-flash-preview
中文整合阅读文本
【标题】与 Bryan 的对话
【分类】产品改进建议
【渠道】Agent
【客服备注】无
【描述】与网页用户 6a029921cef239387992aa9a 的对话
【会话记录】
(11:06:10) Momcozy: 您好，欢迎来到 Momcozy。请选择支持类型：IBCLC、BM03/BM04 固件更新、产品咨询、订单物流、售后、其他。
(11:06:21) 用户: 产品及活动咨询
(11:08:04) 用户: 我们有 Momcozy 双摄像头监视器。手机锁屏后 App 无法播放，这能设置吗？
(11:08:21) 用户: 请求人工客服。
(11:08:43) 用户: 姓名 Bryan Falls，邮箱 bfalls1984@gmail.com
(11:14:15) 客服 Fay: 请问您的国家和型号？您是指手机锁屏时显示器不显示视频吗？
(11:20:02) Bryan Falls: 美国，型号 BM04。不是显示器问题，是手机锁定后听不到声音。
(11:27:01) Bryan Falls: 是的，希望手机锁屏或切换 App 时也能持续监听声音。
(11:29:36) 客服 Fay: 明白了，已将建议反馈给相关部门进行评估。感谢改进建议！
(11:32:56) Bryan Falls: 谢谢。以前用的 Nanit 摄像机有这个功能，希望 Momcozy 也能有。
(11:35:12) 客服 Fay: 技术团队已将此作为紧急开发需求提交，未来很有可能上线该功能。
【分类】产品改进建议
【渠道】Agent
【客服备注】无
【描述】与网页用户 6a029921cef239387992aa9a 的对话
【会话记录】
(11:06:10) Momcozy: 您好，欢迎来到 Momcozy。请选择支持类型：IBCLC、BM03/BM04 固件更新、产品咨询、订单物流、售后、其他。
(11:06:21) 用户: 产品及活动咨询
(11:08:04) 用户: 我们有 Momcozy 双摄像头监视器。手机锁屏后 App 无法播放，这能设置吗？
(11:08:21) 用户: 请求人工客服。
(11:08:43) 用户: 姓名 Bryan Falls，邮箱 bfalls1984@gmail.com
(11:14:15) 客服 Fay: 请问您的国家和型号？您是指手机锁屏时显示器不显示视频吗？
(11:20:02) Bryan Falls: 美国，型号 BM04。不是显示器问题，是手机锁定后听不到声音。
(11:27:01) Bryan Falls: 是的，希望手机锁屏或切换 App 时也能持续监听声音。
(11:29:36) 客服 Fay: 明白了，已将建议反馈给相关部门进行评估。感谢改进建议！
(11:32:56) Bryan Falls: 谢谢。以前用的 Nanit 摄像机有这个功能，希望 Momcozy 也能有。
(11:35:12) 客服 Fay: 技术团队已将此作为紧急开发需求提交，未来很有可能上线该功能。
描述与翻译
中文描述
与网页用户 6a029921cef239387992aa9a 的对话
英文/原始描述
Conversation with Web User 6a029921cef239387992aa9a
Conversation 中文翻译
全部自定义字段
| field_id | 显示名 / 选项名 | value |
|---|---|---|
32685292044825 | Unknown | unknown |
33749938239513 | electrical::Baby Monitor::BM04 | electrical__baby_monitor__bm04 |
34154549939865 | Suggestion::Product Improvement | suggestion__product_improvement |
更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1250341",
"subject": "Conversation with Bryan",
"description": "Conversation with Web User 6a029921cef239387992aa9a",
"status": "pending",
"priority": "normal",
"product_model": "Suggestion::Product Improvement",
"created_at": "2026-05-12T03:08:48Z",
"updated_at": "2026-05-12T03:45:22Z"
},
"zendesk_fields": {
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"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "Suggestion::Product Improvement",
"category_value": "suggestion__product_improvement",
"category_zh": "产品改进建议"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"chat_transcript": 5,
"native_messaging": 4
}
},
"messages": [
{
"conversation_id": "57831997984665",
"type": "ChatEndedEvent",
"created_at": "2026-05-12T03:45:22Z",
"author_id": "",
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{
"conversation_id": "57831631246361",
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"author_id": "",
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"sender_type": "system",
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"recording_type": "",
"text": ""
},
{
"conversation_id": "57831630743577",
"type": "Comment",
"created_at": "2026-05-12T03:35:17Z",
"author_id": "-1",
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"text": "(11:20:02) Bryan Falls: Us, bm04. And no, the sound from the monitor can not come through the phone when it is locked. \n\n(11:25:43) Momcozy Fay: Thank you for your patient explanation. Do you mean that when the camera is connected to the app, you would like the phone to automatically wake up or receive sound alerts when the camera detects the baby crying or other situations?\n\n(11:27:01) Bryan Falls: Yes or to even be able to listen while the phone is locked or I move to another app while in bed \n\n(11:29:36) Momcozy Fay: Okay, we understand your suggestion. We have forwarded this to the relevant staff, who will carefully verify and evaluate the situation.\n\n \n\nThank you very much for your interest in our product and your suggestions for improvement!\n\n \n\nHave a wonderful day!😊️\n\n(11:32:56) Bryan Falls: Thank you. This was a feature on the Nanit camera and we enjoyed it before we switched to the Momcozy. \n\n(11:35:12) Momcozy Fay: Thank you very much for choosing our product.\n\nAt present, the feature you mentioned is being urgently submitted by our technical team as a development request. Based on the current feedback, there is a strong possibility that this feature will be available in the future.😊️"
},
{
"conversation_id": "57831630743193",
"type": "ChatEndedEvent",
"created_at": "2026-05-12T03:35:17Z",
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"sender_type": "system",
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"public": null,
"recording_type": "",
"text": ""
},
{
"conversation_id": "57831093620377",
"type": "ChatStartedEvent",
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"channel": "native_messaging",
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},
{
"conversation_id": "57831117621913",
"type": "Comment",
"created_at": "2026-05-12T03:18:48Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "chat_transcript",
"public": true,
"recording_type": "",
"text": "(11:06:10) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(11:06:21) Web User 6a029921cef239387992aa9a: Product and event consultation\n\n(11:06:25) Momcozy: Happy to serve you! Whether you want to know product details or the latest event information, I can introduce them to you in detail. What would you like to consult today?\n\n(11:08:04) Web User 6a029921cef239387992aa9a: We have the momcozy dual camera baby monitor. We downloaded the app and can not get the camera to play while our phones are locked. Is this a setting that can be changed? \n\n(11:08:15) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n\n(11:08:15) Momcozy: Do you need me to contact the human customer service for you now? \n\n YES, NO\n\n(11:08:21) Web User 6a029921cef239387992aa9a: Yes\n\n(11:08:25) Momcozy: Could you please let me know your name and email address?\n\n(11:08:43) Web User 6a029921cef239387992aa9a: name: Bryan Falls\n\nemail: bfalls1984@gmail.com\n\n(11:08:47) Momcozy: Transferring to a human agent.\n\n(11:09:02) Momcozy Fay: Hello, thank you for contacting us. Please wait a moment; we are reviewing the chat history and will reply to you as soon as we have finished.\n\n(11:14:15) Momcozy Fay: Hello, thank you for your patient reply. Could you please let us know your country or region and the model of your camera?\n\nIn addition, do you mean that when your camera is connected to both the monitor and the mobile app, the monitor cannot display the camera video when your phone is in lock screen mode?"
},
{
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{
"conversation_id": "57830623595929",
"type": "Comment",
"created_at": "2026-05-12T03:08:48Z",
"author_id": "57830661653145",
"author_name": "Web User 6a029921cef239387992aa9a",
"author_role": "end-user",
"sender_type": "internal",
"channel": "native_messaging",
"public": false,
"recording_type": "",
"text": "Conversation with Web User 6a029921cef239387992aa9a"
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{
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}
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}
翻译 JSON
{
"translated_subject": "与 Bryan 的对话",
"translated_description": "与网页用户 6a029921cef239387992aa9a 的对话",
"translated_agents_notes": "",
"translated_category_label": "产品改进建议",
"translated_messages": [
{
"conversation_id": "57831997984665",
"created_at": "2026-05-12T03:45:22Z",
"sender_type": "system",
"author_name": "",
"channel": "chat_transcript",
"translated_text": ""
},
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"conversation_id": "57831631246361",
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"conversation_id": "57831630743577",
"created_at": "2026-05-12T03:35:17Z",
"sender_type": "system",
"author_name": "",
"channel": "chat_transcript",
"translated_text": "(11:20:02) Bryan Falls: 美国，bm04。不，手机锁定后，显示器的声音无法通过手机传出来。\n\n(11:25:43) Momcozy Fay: 感谢您的耐心解释。您是指当摄像机连接到 App 时，您希望在摄像机检测到宝宝哭闹或其他情况时，手机能自动唤醒或接收声音警报吗？\n\n(11:27:01) Bryan Falls: 是的，或者甚至在手机锁屏或我在睡觉切换到其他 App 时也能听到声音。\n\n(11:29:36) Momcozy Fay: 好的，我们理解您的建议了。我们已将此反馈给相关人员，他们将仔细核实并评估该情况。\n\n非常感谢您对我们产品的关注和改进建议！\n\n祝您生活愉快！😊️\n\n(11:32:56) Bryan Falls: 谢谢。这是 Nanit 摄像机上的一个功能，在我们改用 Momcozy 之前，我们非常喜欢这个功能。\n\n(11:35:12) Momcozy Fay: 非常感谢您选择我们的产品。\n\n目前，您提到的功能正由我们的技术团队作为开发需求紧急提交。根据目前的反馈，该功能很有可能在未来推出。😊️"
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{
"conversation_id": "57831117621913",
"created_at": "2026-05-12T03:18:48Z",
"sender_type": "system",
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"channel": "chat_transcript",
"translated_text": "(11:06:10) Momcozy: 您好，欢迎来到 Momcozy。请选择您需要的支持类型。\n\nIBCLC（哺乳咨询及母婴保健）、婴儿监视器 (BM03/BM04) 固件更新、产品及活动咨询、订单状态及物流问题、售后服务、其他查询\n\n(11:06:21) 网页用户 6a029921cef239387992aa9a: 产品及活动咨询\n\n(11:06:25) Momcozy: 很高兴为您服务！无论您是想了解产品详情还是最新的活动信息，我都可以为您详细介绍。您今天想咨询什么？\n\n(11:08:04) 网页用户 6a029921cef239387992aa9a: 我们买了 Momcozy 双摄像头婴儿监视器。我们下载了 App，但在手机锁屏时无法播放摄像头的画面。这是一个可以更改的设置吗？\n\n(11:08:15) Momcozy: 很抱歉，我们没能找到您需要的答案。您可以尝试询问其他问题，或联系客服寻求帮助。\n\n(11:08:15) Momcozy: 您现在需要我为您联系人工客服吗？\n\n是，否\n\n(11:08:21) 网页用户 6a029921cef239387992aa9a: 是\n\n(11:08:25) Momcozy: 请告知您的姓名和电子邮箱地址。\n\n(11:08:43) 网页用户 6a029921cef239387992aa9a: 姓名：Bryan Falls\n\n邮箱：bfalls1984@gmail.com\n\n(11:08:47) Momcozy: 正在为您转接人工客服。\n\n(11:09:02) Momcozy Fay: 您好，感谢联系我们。请稍等，我们正在查看聊天记录，完成后会尽快回复您。\n\n(11:14:15) Momcozy Fay: 您好，感谢您的耐心回复。请告知您的国家或地区以及您的摄像机型号？\n\n另外，您是指当您的摄像机同时连接到显示器和手机 App 时，当您的手机处于锁屏模式时，显示器无法显示摄像机视频吗？"
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{
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"author_name": "Web User 6a029921cef239387992aa9a",
"channel": "native_messaging",
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"chinese_reading_text": "【标题】与 Bryan 的对话\n【分类】产品改进建议\n【渠道】Agent\n【客服备注】无\n【描述】与网页用户 6a029921cef239387992aa9a 的对话\n【会话记录】\n(11:06:10) Momcozy: 您好，欢迎来到 Momcozy。请选择支持类型：IBCLC、BM03/BM04 固件更新、产品咨询、订单物流、售后、其他。\n(11:06:21) 用户: 产品及活动咨询\n(11:08:04) 用户: 我们有 Momcozy 双摄像头监视器。手机锁屏后 App 无法播放，这能设置吗？\n(11:08:21) 用户: 请求人工客服。\n(11:08:43) 用户: 姓名 Bryan Falls，邮箱 bfalls1984@gmail.com\n(11:14:15) 客服 Fay: 请问您的国家和型号？您是指手机锁屏时显示器不显示视频吗？\n(11:20:02) Bryan Falls: 美国，型号 BM04。不是显示器问题，是手机锁定后听不到声音。\n(11:27:01) Bryan Falls: 是的，希望手机锁屏或切换 App 时也能持续监听声音。\n(11:29:36) 客服 Fay: 明白了，已将建议反馈给相关部门进行评估。感谢改进建议！\n(11:32:56) Bryan Falls: 谢谢。以前用的 Nanit 摄像机有这个功能，希望 Momcozy 也能有。\n(11:35:12) 客服 Fay: 技术团队已将此作为紧急开发需求提交，未来很有可能上线该功能。",
"translation_notes": [
"用户提到的产品型号为 BM04。",
"核心诉求是希望 App 在手机锁屏或后台运行时能持续播放监视器声音（Background Audio/Lock screen monitoring），参考了竞品 Nanit 的功能。"
]
}
ticket_raw_json
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"body": "(11:20:02) Bryan Falls: Us, bm04. And no, the sound from the monitor can not come through the phone when it is locked. \n\n(11:25:43) Momcozy Fay: Thank you for your patient explanation. Do you mean that when the camera is connected to the app, you would like the phone to automatically wake up or receive sound alerts when the camera detects the baby crying or other situations?\n\n(11:27:01) Bryan Falls: Yes or to even be able to listen while the phone is locked or I move to another app while in bed \n\n(11:29:36) Momcozy Fay: Okay, we understand your suggestion. We have forwarded this to the relevant staff, who will carefully verify and evaluate the situation.\n\n \n\nThank you very much for your interest in our product and your suggestions for improvement!\n\n \n\nHave a wonderful day!😊️\n\n(11:32:56) Bryan Falls: Thank you. This was a feature on the Nanit camera and we enjoyed it before we switched to the Momcozy. \n\n(11:35:12) Momcozy Fay: Thank you very much for choosing our product.\n\nAt present, the feature you mentioned is being urgently submitted by our technical team as a development request. Based on the current feedback, there is a strong possibility that this feature will be available in the future.😊️",
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conversation_raw_json
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