提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1250367",
"subject": "[App User Feedback]Compré el",
"description": "Email: melihernandez1985@gmail.com\nProduct type: Other\nType of feedback: problems\nDetails: Compré el Momcozy M9 y en menos de 53 días las 2 unidades no m funcionan, ambas quebradas en el mismo lugar, lo que demuestra que hay alguna falla de diseño e incluso de calidad se de los materiales, ya que aun cuando seguí todas las recomendaciones de higiene, limpieza y uso, ambas unidades fallaron en el mismo lugar una antes del día 20 y otra al día 53. Realmente siento que no hice una buena inversión y en este momento en el que más requiero del extractor me siento realmente defraudada\nPictures:attachment\nVideos：none",
"status": "pending",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T03:24:13Z",
"updated_at": "2026-05-12T12:06:59Z"
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{
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"type": "Comment",
"created_at": "2026-05-12T12:06:59Z",
"author_id": "51758781346457",
"author_name": "BL-A1-Samrtpump-Leilani",
"author_role": "agent",
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"text": "Hola,\n \nGracias por contactarnos. Lamentamos mucho su experiencia con el Momcozy M9, especialmente que ambas unidades hayan dejado de funcionar en tan poco tiempo. Entendemos lo frustrante y decepcionante que debe ser, sobre todo si lo usa con frecuencia.\n \nPara poder revisar su compra correctamente y ofrecerle una solución, necesitamos la siguiente información:\n \nNúmero de pedido\nNúmero de serie (SN) del dispositivo (generalmente se encuentra en la parte inferior del extractor o en la caja)\n \nUna vez que tengamos estos datos, podremos revisar el estado de su garantía y ofrecerle la asistencia o el reemplazo adecuado lo antes posible.\n \nEsperamos su respuesta para poder resolver este problema.\n \nSaludos cordiales,\nEquipo de Atención al Cliente de Momcozy 💛"
},
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"type": "Comment",
"created_at": "2026-05-12T12:06:24Z",
"author_id": "51758781346457",
"author_name": "BL-A1-Samrtpump-Leilani",
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"text": "Hello,\n \nThank you for reaching out, and we’re very sorry to hear about your experience with the Momcozy M9—especially that both units stopped working within such a short period. We understand how frustrating and disappointing this must be, particularly when you rely on it regularly.\n \nTo help us properly check your purchase and proceed with a resolution, we will need a bit more information from you:\n \nOrder number\nSerial number (SN) of the device(s), usually found on the bottom of the pump or on the box\n \nOnce we have these details, we’ll be able to review your warranty status and move forward with the appropriate support or replacement option as quickly as possible.\n \nWe look forward to your reply so we can get this resolved for you.\n \nKind regards,\nMomcozy Customer Support Team 💛"
},
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"created_at": "2026-05-12T03:24:13Z",
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"author_name": "MelissaHernández",
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"sender_type": "customer",
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"text": "Email: melihernandez1985@gmail.com \n Product type: Other \n Type of feedback: problems \n Details: Compré el Momcozy M9 y en menos de 53 días las 2 unidades no m funcionan, ambas quebradas en el mismo lugar, lo que demuestra que hay alguna falla de diseño e incluso de calidad se de los materiales, ya que aun cuando seguí todas las recomendaciones de higiene, limpieza y uso, ambas unidades fallaron en el mismo lugar una antes del día 20 y otra al día 53. Realmente siento que no hice una buena inversión y en este momento en el que más requiero del extractor me siento realmente defraudada \n Pictures:attachment \n Videos：none"
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"body": "Hola,\n\nGracias por contactarnos. Lamentamos mucho su experiencia con el Momcozy M9, especialmente que ambas unidades hayan dejado de funcionar en tan poco tiempo. Entendemos lo frustrante y decepcionante que debe ser, sobre todo si lo usa con frecuencia.\n\nPara poder revisar su compra correctamente y ofrecerle una solución, necesitamos la siguiente información:\n\nNúmero de pedido\nNúmero de serie (SN) del dispositivo (generalmente se encuentra en la parte inferior del extractor o en la caja)\n\nUna vez que tengamos estos datos, podremos revisar el estado de su garantía y ofrecerle la asistencia o el reemplazo adecuado lo antes posible.\n\nEsperamos su respuesta para poder resolver este problema.\n\nSaludos cordiales,\nEquipo de Atención al Cliente de Momcozy 💛",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hola,<br> <br>Gracias por contactarnos. Lamentamos mucho su experiencia con el Momcozy M9, especialmente que ambas unidades hayan dejado de funcionar en tan poco tiempo. Entendemos lo frustrante y decepcionante que debe ser, sobre todo si lo usa con frecuencia.<br> <br>Para poder revisar su compra correctamente y ofrecerle una solución, necesitamos la siguiente información:<br> <br>Número de pedido<br>Número de serie (SN) del dispositivo (generalmente se encuentra en la parte inferior del extractor o en la caja)<br> <br>Una vez que tengamos estos datos, podremos revisar el estado de su garantía y ofrecerle la asistencia o el reemplazo adecuado lo antes posible.<br> <br>Esperamos su respuesta para poder resolver este problema.<br> <br>Saludos cordiales,<br>Equipo de Atención al Cliente de Momcozy 💛<br></div>",
"plain_body": "Hola,\n \nGracias por contactarnos. Lamentamos mucho su experiencia con el Momcozy M9, especialmente que ambas unidades hayan dejado de funcionar en tan poco tiempo. Entendemos lo frustrante y decepcionante que debe ser, sobre todo si lo usa con frecuencia.\n \nPara poder revisar su compra correctamente y ofrecerle una solución, necesitamos la siguiente información:\n \nNúmero de pedido\nNúmero de serie (SN) del dispositivo (generalmente se encuentra en la parte inferior del extractor o en la caja)\n \nUna vez que tengamos estos datos, podremos revisar el estado de su garantía y ofrecerle la asistencia o el reemplazo adecuado lo antes posible.\n \nEsperamos su respuesta para poder resolver este problema.\n \nSaludos cordiales,\nEquipo de Atención al Cliente de Momcozy 💛",
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"body": "Hello,\n\nThank you for reaching out, and we’re very sorry to hear about your experience with the Momcozy M9—especially that both units stopped working within such a short period. We understand how frustrating and disappointing this must be, particularly when you rely on it regularly.\n\nTo help us properly check your purchase and proceed with a resolution, we will need a bit more information from you:\n\nOrder number\nSerial number (SN) of the device(s), usually found on the bottom of the pump or on the box\n\nOnce we have these details, we’ll be able to review your warranty status and move forward with the appropriate support or replacement option as quickly as possible.\n\nWe look forward to your reply so we can get this resolved for you.\n\nKind regards,\nMomcozy Customer Support Team 💛",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for reaching out, and we’re very sorry to hear about your experience with the Momcozy M9—especially that both units stopped working within such a short period. We understand how frustrating and disappointing this must be, particularly when you rely on it regularly.<br> <br>To help us properly check your purchase and proceed with a resolution, we will need a bit more information from you:<br> <br>Order number<br>Serial number (SN) of the device(s), usually found on the bottom of the pump or on the box<br> <br>Once we have these details, we’ll be able to review your warranty status and move forward with the appropriate support or replacement option as quickly as possible.<br> <br>We look forward to your reply so we can get this resolved for you.<br> <br>Kind regards,<br>Momcozy Customer Support Team 💛<br></div>",
"plain_body": "Hello,\n \nThank you for reaching out, and we’re very sorry to hear about your experience with the Momcozy M9—especially that both units stopped working within such a short period. We understand how frustrating and disappointing this must be, particularly when you rely on it regularly.\n \nTo help us properly check your purchase and proceed with a resolution, we will need a bit more information from you:\n \nOrder number\nSerial number (SN) of the device(s), usually found on the bottom of the pump or on the box\n \nOnce we have these details, we’ll be able to review your warranty status and move forward with the appropriate support or replacement option as quickly as possible.\n \nWe look forward to your reply so we can get this resolved for you.\n \nKind regards,\nMomcozy Customer Support Team 💛",
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"body": "\n\nEmail: melihernandez1985@gmail.com\n\nProduct type: Other\n\nType of feedback: problems\n\nDetails: Compré el Momcozy M9 y en menos de 53 días las 2 unidades no m funcionan, ambas quebradas en el mismo lugar, lo que demuestra que hay alguna falla de diseño e incluso de calidad se de los materiales, ya que aun cuando seguí todas las recomendaciones de higiene, limpieza y uso, ambas unidades fallaron en el mismo lugar una antes del día 20 y otra al día 53. Realmente siento que no hice una buena inversión y en este momento en el que más requiero del extractor me siento realmente defraudada\n\nPictures:attachment\n\nVideos：none",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div>\n\n</div>\n<div>\n <br>\n</div>\n<div>\n <div>Email: melihernandez1985@gmail.com</div>\n <div>Product type: Other</div>\n <div>Type of feedback: problems</div>\n <div>Details: Compré el Momcozy M9 y en menos de 53 días las 2 unidades no m funcionan, ambas quebradas en el mismo lugar, lo que demuestra que hay alguna falla de diseño e incluso de calidad se de los materiales, ya que aun cuando seguí todas las recomendaciones de higiene, limpieza y uso, ambas unidades fallaron en el mismo lugar una antes del día 20 y otra al día 53. Realmente siento que no hice una buena inversión y en este momento en el que más requiero del extractor me siento realmente defraudada</div>\n <div>Pictures:attachment</div>\n <div>Videos：none</div>\n</div></div>",
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