吸奶器无法工作

{
  "ticket": {
    "ticket_id": "1250267",
    "subject": "Pump not working",
    "description": "It took nearly 3 months to receive my pump, they are not working. One side is not pulling anything at all and has caused engorgement & now mastitis 😩 \nSent from my iPhone",
    "status": "pending",
    "priority": "high",
    "product_model": "milk pump::Momcozy::M9",
    "created_at": "2026-05-12T02:28:17Z",
    "updated_at": "2026-05-12T13:01:14Z"
  },
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    "category_name": "CPI::RD-Mastitis",
    "category_value": "cpi__rd-mastitis",
    "category_zh": "乳腺炎"
  },
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      "conversation_id": "57850433397017",
      "type": "Comment",
      "created_at": "2026-05-12T13:01:14Z",
      "author_id": "44223920873497",
      "author_name": "RT-Complaint Group-Jannet",
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      "text": "Hi Kaytlyne!\n \nWe hope you’re having a wonderful day!\n \nWe’re really sorry to hear about the challenges you’ve been facing with your pump and the discomfort you’re experiencing. We completely understand how tough this must be for you, especially after waiting so long.\n \nCould you please share the UDI (Unique Device Identifier) from the bottom of the box? You can scan the QR code next to the production date and serial number to find it. If you no longer have the box, scanning the QR code on the bottom of the device will also give us the product’s serial number.\n \nIf mastitis is bothering you, try applying a cold compress wrapped in a soft towel after expressing milk to help soothe the pain. Using the towel on both breasts can ease congestion and discomfort. Also, sticking to a light diet and avoiding spicy, greasy, or cold foods can be helpful. If things feel serious, please make sure to get medical help right away.\n \nWe’re excited to offer you a full refund for the breast pump! Could you kindly confirm if the original payment method is still active? Also, we’d love to get the pump back from you and will happily provide a return label. Could you please send us your shipping address in this format so we can prepare the label?\n \n• Full Name: \n• Street Address: \n• City: \n• State: \n• Country: \n• Zipcode: \n• Contact Number:\n \nWe’ve helped many moms with similar issues through some simple checks. Would you be open to trying these quick steps with me?\n \nLet’s start with two easy tests: \n• Please take the motor off the milk bowl. Cover the motor’s suction port with your thumb and test the suction at levels 1 and 9—you should feel a clear difference in strength. \n• If you have two pumps, try swapping the motors between the collection cups to see if the problem is with the motor or the accessories.\n \nIf the motor seems fine, here’s how to check the accessories: \n• Check the seal: Make sure the silicone diaphragm and valve are correctly installed and undamaged. Our instructional video can guide you through this. Sometimes just reinstalling the flange and accessories can fix the suction! \nVideo: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0 \n• Think about accessory age: Silicone parts wear out naturally over time. For the best results, we recommend replacing them every 1-3 months. To ensure compatibility, it’s best to buy from our official store. \n• Check your fit: As your body changes, your flange size might too! Measuring your nipple size when erect helps you find the most comfortable and effective fit. \n• Make sure you’re wearing a supportive, full-coverage nursing bra to keep a secure seal. The flange should sit flush against your breast during use.\n \nThanks so much for your understanding and cooperation! We’re here to help you every step of the way.\n \nBest regards,\nMomcozy Customer Support Team"
    },
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      "created_at": "2026-05-12T02:28:17Z",
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      "text": "It took nearly 3 months to receive my pump, they are not working. One side is not pulling anything at all and has caused engorgement & now mastitis 😩 \n\nSent from my iPhone"
    }
  ]
}

{
  "translated_subject": "吸奶器无法工作",
  "translated_description": "收到我的吸奶器花了将近3个月的时间，但它们无法工作。其中一侧完全没有吸力，导致了涨奶，现在还引发了乳腺炎 😩 \n发送自我的 iPhone",
  "translated_agents_notes": "",
  "translated_category_label": "乳腺炎",
  "translated_messages": [
    {
      "conversation_id": "57850433397017",
      "created_at": "2026-05-12T13:01:14Z",
      "sender_type": "agent",
      "author_name": "RT-Complaint Group-Jannet",
      "channel": "web",
      "translated_text": "你好 Kaytlyne！\n \n希望你今天过得愉快！\n \n听到你在使用吸奶器时遇到的挑战以及感到的不适，我们深表遗憾。我们完全理解这对你来说有多么不容易，尤其是等了这么久之后。\n \n能否请你分享一下盒子底部的 UDI（唯一设备识别码）？你可以扫描生产日期和序列号旁边的二维码来找到它。如果你已经没有盒子了，扫描设备底部的二维码也可以让我们获得产品的序列号。\n \n如果乳腺炎困扰着你，可以尝试在吸奶后用软毛巾包裹冷敷袋进行冷敷，以帮助缓解疼痛。在双侧乳房上使用毛巾可以缓解淤积和不适。此外，坚持清淡饮食，避免辛辣、油腻或寒凉食物也会有所帮助。如果情况感觉严重，请务必立即寻求医疗帮助。\n \n我们很高兴为你提供吸奶器的全额退款！请你确认原付款方式是否仍然有效？此外，我们希望能将吸奶器寄回给我们，并乐意提供退货标签。能否请你按照以下格式发送你的收货地址，以便我们准备标签？\n \n• 姓名 (Full Name): \n• 街道地址 (Street Address): \n• 城市 (City): \n• 州/省 (State): \n• 国家 (Country): \n• 邮编 (Zipcode): \n• 联系电话 (Contact Number):\n \n我们通过一些简单的检查帮助过许多有类似问题的妈妈。你愿意和我一起尝试这些快速步骤吗？\n \n让我们从两个简单的测试开始： \n• 请将马达从奶碗上取下。用拇指按住马达的吸力口，并测试第1档和第9档的吸力——你应该能感觉到明显的力度差异。 \n• 如果你有两个吸奶器，请尝试在收集杯之间交换马达，看看问题是出在马达还是配件上。\n \n如果马达看起来没问题，以下是检查配件的方法： \n• 检查密封性：确保硅胶隔膜和阀门安装正确且无损坏。我们的教学视频可以指导你完成此操作。有时只需重新安装喇叭罩和配件即可修复吸力！ \n视频：https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0 \n• 考虑配件的使用寿命：硅胶部件会随着时间的推移自然磨损。为了获得最佳效果，我们建议每 1-3 个月更换一次。为确保兼容性，最好从我们的官方商店购买。 \n• 检查尺码：随着身体的变化，你的喇叭罩尺寸也可能发生变化！在乳头挺立时测量乳头尺寸有助于你找到最舒适、有效的尺码。 \n• 确保你穿着支撑性好、全覆盖的哺乳内衣，以保持稳固的密封。使用时，喇叭罩应与乳房齐平。\n \n非常感谢你的理解与配合！我们在这里随时为你提供帮助。\n \n顺颂商祺，\nMomcozy 客服团队"
    },
    {
      "conversation_id": "57829207704857",
      "created_at": "2026-05-12T02:28:17Z",
      "sender_type": "customer",
      "author_name": "Kaytlyne",
      "channel": "email",
      "translated_text": "收到我的吸奶器花了将近3个月的时间，但它们无法工作。其中一侧完全没有吸力，导致了涨奶，现在还引发了乳腺炎 😩 \n\n发送自我的 iPhone"
    }
  ],
  "chinese_reading_text": "标题：吸奶器无法工作\n既有分类：乳腺炎\n产品型号：milk pump::Momcozy::M9\n客服备注：(无)\n描述：收到我的吸奶器花了将近3个月的时间，但它们无法工作。其中一侧完全没有吸力，导致了涨奶，现在还引发了乳腺炎 😩\n\n--- 会话历史 ---\n[2026-05-12 02:28:17] 客户 (Kaytlyne): 收到我的吸奶器花了将近3个月的时间，但它们无法工作。其中一侧完全没有吸力，导致了涨奶，现在还引发了乳腺炎 😩 \n[2026-05-12 13:01:14] 客服 (RT-Complaint Group-Jannet): 你好 Kaytlyne！我们对你遇到的吸奶器问题和身体不适深表遗憾。我们愿意提供全额退款并请求退货。请提供 UDI 码和收货地址以便寄送退货标签。同时建议进行冷敷和清淡饮食缓解乳腺炎。建议进行以下排查：1. 马达吸力测试（拇指测试 1/9 档）；2. 交换马达交叉测试；3. 检查硅胶配件密封性及安装（附视频链接）；4. 建议1-3个月更换易损件；5. 重新测量乳头尺码并检查内衣支撑性。",
  "translation_notes": [
    "保留了所有医学建议、排查步骤和退款承诺",
    "UDI 翻译为唯一设备识别码并保留缩写"
  ]
}

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  "subject": "Pump not working",
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  "ticket": {
    "id": 1250267,
    "subject": "Pump not working",
    "description": "It took nearly 3 months to receive my pump, they are not working. One side is not pulling anything at all and has caused engorgement & now mastitis 😩 \nSent from my iPhone",
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      "body": "Hi Kaytlyne!\n \nWe hope you’re having a wonderful day!\n \nWe’re really sorry to hear about the challenges you’ve been facing with your pump and the discomfort you’re experiencing. We completely understand how tough this must be for you, especially after waiting so long.\n \nCould you please share the UDI (Unique Device Identifier) from the bottom of the box? You can scan the QR code next to the production date and serial number to find it. If you no longer have the box, scanning the QR code on the bottom of the device will also give us the product’s serial number.\n \nIf mastitis is bothering you, try applying a cold compress wrapped in a soft towel after expressing milk to help soothe the pain. Using the towel on both breasts can ease congestion and discomfort. Also, sticking to a light diet and avoiding spicy, greasy, or cold foods can be helpful. If things feel serious, please make sure to get medical help right away.\n \nWe’re excited to offer you a full refund for the breast pump! Could you kindly confirm if the original payment method is still active? Also, we’d love to get the pump back from you and will happily provide a return label. Could you please send us your shipping address in this format so we can prepare the label?\n \n• Full Name: \n• Street Address: \n• City: \n• State: \n• Country: \n• Zipcode: \n• Contact Number:\n \nWe’ve helped many moms with similar issues through some simple checks. Would you be open to trying these quick steps with me?\n \nLet’s start with two easy tests: \n• Please take the motor off the milk bowl. Cover the motor’s suction port with your thumb and test the suction at levels 1 and 9—you should feel a clear difference in strength. \n• If you have two pumps, try swapping the motors between the collection cups to see if the problem is with the motor or the accessories.\n \nIf the motor seems fine, here’s how to check the accessories: \n• Check the seal: Make sure the silicone diaphragm and valve are correctly installed and undamaged. Our instructional video can guide you through this. Sometimes just reinstalling the flange and accessories can fix the suction! \nVideo: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0 \n• Think about accessory age: Silicone parts wear out naturally over time. For the best results, we recommend replacing them every 1-3 months. To ensure compatibility, it’s best to buy from our official store. \n• Check your fit: As your body changes, your flange size might too! Measuring your nipple size when erect helps you find the most comfortable and effective fit. \n• Make sure you’re wearing a supportive, full-coverage nursing bra to keep a secure seal. The flange should sit flush against your breast during use.\n \nThanks so much for your understanding and cooperation! We’re here to help you every step of the way.\n \nBest regards,\nMomcozy Customer Support Team",
      "created_at": "2026-05-12T13:01:14Z",
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      "body": "Hi Kaytlyne!\n\nWe hope you’re having a wonderful day!\n\nWe’re really sorry to hear about the challenges you’ve been facing with your pump and the discomfort you’re experiencing. We completely understand how tough this must be for you, especially after waiting so long.\n\nCould you please share the **UDI (Unique Device Identifier)** from the bottom of the box? You can scan the QR code next to the production date and serial number to find it. If you no longer have the box, scanning the QR code on the bottom of the device will also give us the product’s serial number.\n\nIf mastitis is bothering you, try applying a cold compress wrapped in a soft towel after expressing milk to help soothe the pain. Using the towel on both breasts can ease congestion and discomfort. Also, sticking to a light diet and avoiding spicy, greasy, or cold foods can be helpful. If things feel serious, please make sure to get medical help right away.\n\nWe’re excited to offer you a full refund for the breast pump! Could you kindly confirm if the **original payment method is still active**? Also, we’d love to get the pump back from you and will happily provide a return label. Could you please send us your shipping address in this format so we can prepare the label?\n\n• Full Name:\n• Street Address:\n• City:\n• State:\n• Country:\n• Zipcode:\n• Contact Number:\n\nWe’ve helped many moms with similar issues through some simple checks. Would you be open to trying these quick steps with me?\n\nLet’s start with two easy tests:\n• Please take the motor off the milk bowl. Cover the motor’s suction port with your thumb and test the suction at levels 1 and 9—you should feel a clear difference in strength.\n• If you have two pumps, try swapping the motors between the collection cups to see if the problem is with the motor or the accessories.\n\nIf the motor seems fine, here’s how to check the accessories:\n• Check the seal: Make sure the silicone diaphragm and valve are correctly installed and undamaged. Our instructional video can guide you through this. Sometimes just reinstalling the flange and accessories can fix the suction!\nVideo: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\n• Think about accessory age: Silicone parts wear out naturally over time. For the best results, we recommend replacing them every 1-3 months. To ensure compatibility, it’s best to buy from our official store.\n• Check your fit: As your body changes, your flange size might too! Measuring your nipple size when erect helps you find the most comfortable and effective fit.\n• Make sure you’re wearing a supportive, full-coverage nursing bra to keep a secure seal. The flange should sit flush against your breast during use.\n\nThanks so much for your understanding and cooperation! We’re here to help you every step of the way.\n\nBest regards,\nMomcozy Customer Support Team",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi Kaytlyne!<br>&nbsp;<br>We hope you’re having a wonderful day!<br>&nbsp;<br>We’re really sorry to hear about the challenges you’ve been facing with your pump and the discomfort you’re experiencing. We completely understand how tough this must be for you, especially after waiting so long.<br>&nbsp;<br>Could you please share the <strong>UDI (Unique Device Identifier) </strong>from the bottom of the box? You can scan the QR code next to the production date and serial number to find it. If you no longer have the box, scanning the QR code on the bottom of the device will also give us the product’s serial number.<br>&nbsp;<br>If mastitis is bothering you, try applying a cold compress wrapped in a soft towel after expressing milk to help soothe the pain. Using the towel on both breasts can ease congestion and discomfort. Also, sticking to a light diet and avoiding spicy, greasy, or cold foods can be helpful. If things feel serious, please make sure to get medical help right away.<br>&nbsp;<br>We’re excited to offer you a full refund for the breast pump! Could you kindly confirm if the <strong>original payment method is still active</strong>? Also, we’d love to get the pump back from you and will happily provide a return label. Could you please send us your shipping address in this format so we can prepare the label?<br>&nbsp;<br>• Full Name:&nbsp;<br>• Street Address:&nbsp;<br>• City:&nbsp;<br>• State:&nbsp;<br>• Country:&nbsp;<br>• Zipcode:&nbsp;<br>• Contact Number:<br>&nbsp;<br>We’ve helped many moms with similar issues through some simple checks. Would you be open to trying these quick steps with me?<br>&nbsp;<br>Let’s start with two easy tests:&nbsp;<br>• Please take the motor off the milk bowl. Cover the motor’s suction port with your thumb and test the suction at levels 1 and 9—you should feel a clear difference in strength.&nbsp;<br>• If you have two pumps, try swapping the motors between the collection cups to see if the problem is with the motor or the accessories.<br>&nbsp;<br>If the motor seems fine, here’s how to check the accessories:&nbsp;<br>• Check the seal: Make sure the silicone diaphragm and valve are correctly installed and undamaged. Our instructional video can guide you through this. Sometimes just reinstalling the flange and accessories can fix the suction!&nbsp;<br>Video: <a rel=\"noopener noreferrer\" href=\"https://momcozy.com/pages/user-manuals?_pos=1&amp;_psq=user-manuals&amp;_ss=e&amp;_v=1.0\">https://momcozy.com/pages/user-manuals?_pos=1&amp;_psq=user-manuals&amp;_ss=e&amp;_v=1.0</a>&nbsp;<br>• Think about accessory age: Silicone parts wear out naturally over time. For the best results, we recommend replacing them every 1-3 months. To ensure compatibility, it’s best to buy from our official store.&nbsp;<br>• Check your fit: As your body changes, your flange size might too! Measuring your nipple size when erect helps you find the most comfortable and effective fit.&nbsp;<br>• Make sure you’re wearing a supportive, full-coverage nursing bra to keep a secure seal. The flange should sit flush against your breast during use.<br>&nbsp;<br>Thanks so much for your understanding and cooperation! We’re here to help you every step of the way.<br>&nbsp;<br>Best regards,<br>Momcozy Customer Support Team<br></div>",
      "plain_body": "Hi Kaytlyne!\n&nbsp;\nWe hope you’re having a wonderful day!\n&nbsp;\nWe’re really sorry to hear about the challenges you’ve been facing with your pump and the discomfort you’re experiencing. We completely understand how tough this must be for you, especially after waiting so long.\n&nbsp;\nCould you please share the UDI (Unique Device Identifier) from the bottom of the box? You can scan the QR code next to the production date and serial number to find it. If you no longer have the box, scanning the QR code on the bottom of the device will also give us the product’s serial number.\n&nbsp;\nIf mastitis is bothering you, try applying a cold compress wrapped in a soft towel after expressing milk to help soothe the pain. Using the towel on both breasts can ease congestion and discomfort. Also, sticking to a light diet and avoiding spicy, greasy, or cold foods can be helpful. If things feel serious, please make sure to get medical help right away.\n&nbsp;\nWe’re excited to offer you a full refund for the breast pump! Could you kindly confirm if the original payment method is still active? Also, we’d love to get the pump back from you and will happily provide a return label. Could you please send us your shipping address in this format so we can prepare the label?\n&nbsp;\n• Full Name:&nbsp;\n• Street Address:&nbsp;\n• City:&nbsp;\n• State:&nbsp;\n• Country:&nbsp;\n• Zipcode:&nbsp;\n• Contact Number:\n&nbsp;\nWe’ve helped many moms with similar issues through some simple checks. Would you be open to trying these quick steps with me?\n&nbsp;\nLet’s start with two easy tests:&nbsp;\n• Please take the motor off the milk bowl. Cover the motor’s suction port with your thumb and test the suction at levels 1 and 9—you should feel a clear difference in strength.&nbsp;\n• If you have two pumps, try swapping the motors between the collection cups to see if the problem is with the motor or the accessories.\n&nbsp;\nIf the motor seems fine, here’s how to check the accessories:&nbsp;\n• Check the seal: Make sure the silicone diaphragm and valve are correctly installed and undamaged. Our instructional video can guide you through this. Sometimes just reinstalling the flange and accessories can fix the suction!&nbsp;\nVideo: https://momcozy.com/pages/user-manuals?_pos=1&amp;_psq=user-manuals&amp;_ss=e&amp;_v=1.0&nbsp;\n• Think about accessory age: Silicone parts wear out naturally over time. For the best results, we recommend replacing them every 1-3 months. To ensure compatibility, it’s best to buy from our official store.&nbsp;\n• Check your fit: As your body changes, your flange size might too! Measuring your nipple size when erect helps you find the most comfortable and effective fit.&nbsp;\n• Make sure you’re wearing a supportive, full-coverage nursing bra to keep a secure seal. The flange should sit flush against your breast during use.\n&nbsp;\nThanks so much for your understanding and cooperation! We’re here to help you every step of the way.\n&nbsp;\nBest regards,\nMomcozy Customer Support Team",
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      "body": "It took nearly 3 months to receive my pump, they are not working. One side is not pulling anything at all and has caused engorgement & now mastitis 😩 \nSent from my iPhone",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">It took nearly 3 months to receive my pump, they are not working. One side is not pulling anything at all and has caused engorgement &amp; now mastitis 😩 \n<br>Sent from my iPhone</p></div>",
      "plain_body": "It took nearly 3 months to receive my pump, they are not working. One side is not pulling anything at all and has caused engorgement &amp; now mastitis 😩 \n\nSent from my iPhone",
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