提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1250266",
"subject": "Air 1",
"description": "The left motor is just clicking and saying overflow. The right one is working just fine. I did everything I could think of to make sure the parts are working and have figured out that the motor itself is not working. I just bought it last Tuesday. \n\nSent from Yahoo Mail for iPhone\nIMG_1753.png\nIMG_1754.jpeg\nIMG_1755.jpeg",
"status": "solved",
"priority": "normal",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-12T02:27:47Z",
"updated_at": "2026-05-12T21:05:31Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "APP issue::Inaccurate full milk reminder",
"category_value": "app_issue__inaccurate_full_milk_reminder",
"category_zh": "满奶提醒不准确"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"email": 4,
"web": 3
}
},
"messages": [
{
"conversation_id": "57856840444825",
"type": "Comment",
"created_at": "2026-05-12T21:05:31Z",
"author_id": "56827689530393",
"author_name": "RT-B2B-Reigns",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nThank you for your response and for your patience as we work to resolve this issue.\n \nWe have arranged a replacement.\n \nPlease allow 3-7 business days for the delivery. Note that we do not send an automatic tracking notification but rest assured it will arrive within the provided timeframe.\n \nJust in case you do not receive it after 7 business days, contact us back and we will provide further assistance.\nAgain, we are deeply sorry for any inconvenience this issue has caused you and appreciate your allowing us to correct it. We're so grateful for your support and consideration.\n \nTHANK YOU VERY MUCH AND YOU TAKE CARE!\n \nBest regards\nMomcozy Customer Support Team"
},
{
"conversation_id": "57855513619481",
"type": "Comment",
"created_at": "2026-05-12T18:32:58Z",
"author_id": "56383666535449",
"author_name": "ReganEwing",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Regan Ewing USA Alabama Robertsdale 36567 20108 Greek cemetery road 1 (left one) \n\n Sent from Yahoo Mail for iPhone"
},
{
"conversation_id": "57855078537497",
"type": "Comment",
"created_at": "2026-05-12T17:51:14Z",
"author_id": "56827689530393",
"author_name": "RT-B2B-Reigns",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hi,\n \nWe hope this message finds you well.\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nWe would like to send a replacement to you. Please provide the following information:\nName:\nCountry:\nState/Province:\nCity:\nZip/ Postal code:\nStreet Address:\nContact number:\nQuantity of defective pump/s:\n \n\nThank you once again for your patience and we're looking forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57840463631641",
"type": "Comment",
"created_at": "2026-05-12T07:35:08Z",
"author_id": "50761867876761",
"author_name": "RT-CD-Smartpump-Chailyn",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hi Regan,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57830131034777",
"type": "Comment",
"created_at": "2026-05-12T02:53:25Z",
"author_id": "56383666535449",
"author_name": "ReganEwing",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Sent from Yahoo Mail for iPhone"
},
{
"conversation_id": "57829529605401",
"type": "Comment",
"created_at": "2026-05-12T02:36:23Z",
"author_id": "56383666535449",
"author_name": "ReganEwing",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Heres proof of purchase \n \n\n Sent from Yahoo Mail for iPhone"
},
{
"conversation_id": "57829167471641",
"type": "Comment",
"created_at": "2026-05-12T02:27:47Z",
"author_id": "56383666535449",
"author_name": "ReganEwing",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "The left motor is just clicking and saying overflow. The right one is working just fine. I did everything I could think of to make sure the parts are working and have figured out that the motor itself is not working. I just bought it last Tuesday. \n \n \n \n\n Sent from Yahoo Mail for iPhone"
}
]
}
conversation_raw_json
{
"conversations": [
{
"id": 57856840444825,
"type": "Comment",
"author_id": 56827689530393,
"body": "Hello,\n\nThank you for your response and for your patience as we work to resolve this issue.\n\nWe have arranged a replacement.\n\nPlease allow 3-7 business days for the delivery. Note that we do not send an automatic tracking notification but rest assured it will arrive within the provided timeframe.\n\nJust in case you do not receive it after 7 business days, contact us back and we will provide further assistance.\nAgain, we are deeply sorry for any inconvenience this issue has caused you and appreciate your allowing us to correct it. We're so grateful for your support and consideration.\n\nTHANK YOU VERY MUCH AND YOU TAKE CARE!\n\nBest regards\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for your response and for your patience as we work to resolve this issue.<br> <br>We have arranged a replacement.<br> <br>Please allow 3-7 business days for the delivery. Note that we do not send an automatic tracking notification but rest assured it will arrive within the provided timeframe.<br> <br>Just in case you do not receive it after 7 business days, contact us back and we will provide further assistance.<br>Again, we are deeply sorry for any inconvenience this issue has caused you and appreciate your allowing us to correct it. We're so grateful for your support and consideration.<br> <br>THANK YOU VERY MUCH AND YOU TAKE CARE!<br> <br>Best regards<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThank you for your response and for your patience as we work to resolve this issue.\n \nWe have arranged a replacement.\n \nPlease allow 3-7 business days for the delivery. Note that we do not send an automatic tracking notification but rest assured it will arrive within the provided timeframe.\n \nJust in case you do not receive it after 7 business days, contact us back and we will provide further assistance.\nAgain, we are deeply sorry for any inconvenience this issue has caused you and appreciate your allowing us to correct it. We're so grateful for your support and consideration.\n \nTHANK YOU VERY MUCH AND YOU TAKE CARE!\n \nBest regards\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57856840444697,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "reganwhite14@yahoo.com",
"name": "ReganEwing"
},
"rel": null
}
},
"created_at": "2026-05-12T21:05:31Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Phoenix, AZ, United States",
"latitude": 33.6324,
"longitude": -112.1262
},
"custom": {}
}
},
{
"id": 57855513619481,
"type": "Comment",
"author_id": 56383666535449,
"body": "Regan Ewing\n\nUSA\n\nAlabama\n\nRobertsdale\n\n36567\n\n20108 Greek cemetery road\n\n1 (left one)\n\n\n\nSent from Yahoo Mail for iPhone",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Regan Ewing <div>USA </div><div>Alabama </div><div>Robertsdale </div><div>36567</div><div>20108 Greek cemetery road </div><div>1 (left one) <br><br><br><div><a style=\"font-size: 12px;\" href=\"https://mail.onelink.me/107872968?pid=nativeplacement&c=Global_Acquisition_YMktg_315_Internal_EmailSignature&af_sub1=Acquisition&af_sub2=Global_YMktg&af_sub3=&af_sub4=100000604&af_sub5=EmailSignature__Static_&af_ios_store_cpp=9d3a686e-218d-4849-8298-b480188dc8ac&af_android_url=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.yahoo.mobile.client.android.mail%26listing%3Demail_signature\" rel=\"noreferrer\">Sent from Yahoo Mail for iPhone</a><br></div><br></div></div>",
"plain_body": "Regan Ewing USA Alabama Robertsdale 36567 20108 Greek cemetery road 1 (left one) \n\n\n Sent from Yahoo Mail for iPhone",
"public": true,
"attachments": [],
"audit_id": 57855513619353,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "reganwhite14@yahoo.com",
"name": "ReganEwing",
"original_recipients": [
"reganwhite14@yahoo.com",
"support@momcozy.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-12T18:32:58Z",
"metadata": {
"system": {
"message_id": "<353169192.1171976.1778610761186@mail.yahoo.com>",
"client": "WebService/1.1.25725 YahooMailIosMobile",
"email_id": "01KREQDAN3DTS3NTSN7C11NHNK",
"raw_email_identifier": "20869961/8e77f47f-beb7-4745-9692-244d3109428a.eml",
"json_email_identifier": "20869961/8e77f47f-beb7-4745-9692-244d3109428a.json",
"eml_redacted": false
},
"custom": {},
"flags": [
15
],
"flags_options": {
"15": {
"trusted": true
}
},
"trusted": true,
"suspension_type_id": null
}
},
{
"id": 57855078537497,
"type": "Comment",
"author_id": 56827689530393,
"body": "Hi,\n\nWe hope this message finds you well.\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n\nWe would like to send a replacement to you. Please provide the following information:\n**Name:**\n**Country:**\n**State/Province:**\n**City:**\n**Zip/ Postal code:**\n**Street Address:**\n**Contact number:**\n**Quantity of defective pump/s:**\n\n\nThank you once again for your patience and we're looking forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi,<br> <br>We hope this message finds you well.<br>We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.<br> <br>We would like to send a replacement to you. Please provide the following information:<br><strong>Name:</strong><br><strong>Country:</strong><br><strong>State/Province:</strong><br><strong>City:</strong><br><strong>Zip/ Postal code:</strong><br><strong>Street Address:</strong><br><strong>Contact number:</strong><br><strong>Quantity of defective pump/s:</strong><br> <br><br>Thank you once again for your patience and we're looking forward to your reply.<br> <br>Best regards,<br>Momcozy Customer Support Team<br> <br></div>",
"plain_body": "Hi,\n \nWe hope this message finds you well.\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nWe would like to send a replacement to you. Please provide the following information:\nName:\nCountry:\nState/Province:\nCity:\nZip/ Postal code:\nStreet Address:\nContact number:\nQuantity of defective pump/s:\n \n\nThank you once again for your patience and we're looking forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team\n ",
"public": true,
"attachments": [],
"audit_id": 57855078537369,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "reganwhite14@yahoo.com",
"name": "ReganEwing"
},
"rel": null
}
},
"created_at": "2026-05-12T17:51:14Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Phoenix, AZ, United States",
"latitude": 33.6324,
"longitude": -112.1262
},
"custom": {}
}
},
{
"id": 57840463631641,
"type": "Comment",
"author_id": 50761867876761,
"body": "Hi Regan,\n\nWe hope this message finds you well.\n\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n\nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n\nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n\nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi Regan,<br> <br>We hope this message finds you well.<br> <br>We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.<br> <br>To ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.<br> <br>Rest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.<br> <br>Thank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi Regan,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nBest regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57840463631513,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "reganwhite14@yahoo.com",
"name": "ReganEwing"
},
"rel": null
}
},
"created_at": "2026-05-12T07:35:08Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Seychelles",
"latitude": -4.5833,
"longitude": 55.6667
},
"custom": {}
}
},
{
"id": 57830131034777,
"type": "Comment",
"author_id": 56383666535449,
"body": "\n\n\n\nSent from Yahoo Mail for iPhone",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><span></span><br><br><br><div><a style=\"font-size: 12px;\" href=\"https://mail.onelink.me/107872968?pid=nativeplacement&c=Global_Acquisition_YMktg_315_Internal_EmailSignature&af_sub1=Acquisition&af_sub2=Global_YMktg&af_sub3=&af_sub4=100000604&af_sub5=EmailSignature__Static_&af_ios_store_cpp=9d3a686e-218d-4849-8298-b480188dc8ac&af_android_url=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.yahoo.mobile.client.android.mail%26listing%3Demail_signature\" rel=\"noreferrer\">Sent from Yahoo Mail for iPhone</a><br></div><br></div>",
"plain_body": "Sent from Yahoo Mail for iPhone",
"public": true,
"attachments": [],
"audit_id": 57830115304089,
"locale": null,
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "reganwhite14@yahoo.com",
"name": "ReganEwing",
"original_recipients": [
"reganwhite14@yahoo.com",
"support@momcozy.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-12T02:53:25Z",
"metadata": {
"system": {
"message_id": "<669143608.900684.1778554368450@mail.yahoo.com>",
"client": "WebService/1.1.25725 YahooMailIosMobile",
"email_id": "01KRD1MH6JHJ3K2J2JFW2EKMKN",
"raw_email_identifier": "20869961/09fa75a6-8968-4084-873b-ef628dde297a.eml",
"json_email_identifier": "20869961/09fa75a6-8968-4084-873b-ef628dde297a.json",
"eml_redacted": false
},
"custom": {},
"flags": [
15
],
"flags_options": {
"15": {
"trusted": true
}
},
"trusted": true,
"suspension_type_id": null
}
},
{
"id": 57829529605401,
"type": "Comment",
"author_id": 56383666535449,
"body": "Heres proof of purchase\n \n\n\n\n\n\n\nSent from Yahoo Mail for iPhone",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div>Heres proof of purchase </div><img src=\"https://rootglobal.zendesk.com/attachments/token/GzNLUpzLdoqAxiDl3zrOJwElr/?name=Screenshot+2026-05-11+at+9.31.05%E2%80%AFPM.jpeg\" alt=\"Inline image\" style=\"width: 100%;\"><div><br></div><span></span><br><br><br><div><a style=\"font-size: 12px;\" href=\"https://mail.onelink.me/107872968?pid=nativeplacement&c=Global_Acquisition_YMktg_315_Internal_EmailSignature&af_sub1=Acquisition&af_sub2=Global_YMktg&af_sub3=&af_sub4=100000604&af_sub5=EmailSignature__Static_&af_ios_store_cpp=9d3a686e-218d-4849-8298-b480188dc8ac&af_android_url=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.yahoo.mobile.client.android.mail%26listing%3Demail_signature\" rel=\"noreferrer\">Sent from Yahoo Mail for iPhone</a><br></div><br></div>",
"plain_body": "Heres proof of purchase \n \n\n\n Sent from Yahoo Mail for iPhone",
"public": true,
"attachments": [],
"audit_id": 57829517441689,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "reganwhite14@yahoo.com",
"name": "ReganEwing",
"original_recipients": [
"reganwhite14@yahoo.com",
"support@momcozy.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-12T02:36:23Z",
"metadata": {
"system": {
"message_id": "<560028777.913959.1778553348528@mail.yahoo.com>",
"client": "WebService/1.1.25725 YahooMailIosMobile",
"email_id": "01KRD0NE6RA3HMEMS540SN1NY6",
"raw_email_identifier": "20869961/b7591aef-cb38-4525-ad83-2f7fa8dc3ae8.eml",
"json_email_identifier": "20869961/b7591aef-cb38-4525-ad83-2f7fa8dc3ae8.json",
"eml_redacted": false
},
"custom": {},
"flags": [
15
],
"flags_options": {
"15": {
"trusted": true
}
},
"trusted": true,
"suspension_type_id": null
}
},
{
"id": 57829167471641,
"type": "Comment",
"author_id": 56383666535449,
"body": "\nThe left motor is just clicking and saying overflow. The right one is working just fine. I did everything I could think of to make sure the parts are working and have figured out that the motor itself is not working. I just bought it last Tuesday. \n\n\n \n\n\n \n\n\n\n\n\nSent from Yahoo Mail for iPhone",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">\n<br>The left motor is just clicking and saying overflow. The right one is working just fine. I did everything I could think of to make sure the parts are working and have figured out that the motor itself is not working. I just bought it last Tuesday. <span></span><img src=\"https://rootglobal.zendesk.com/attachments/token/BdmTa32PUqgMxlgWgFuMrTJr5/?name=IMG_1753.png\" alt=\"Inline image\" style=\"width: 100%;\"><div><br></div><img src=\"https://rootglobal.zendesk.com/attachments/token/tItxQQ4rmkJAmi7B3CkgIxIpu/?name=IMG_1754.jpeg\" alt=\"Inline image\" style=\"width: 100%;\"><div><br></div><img src=\"https://rootglobal.zendesk.com/attachments/token/GoWqeTNukIay6NGAF5LSjeUHT/?name=IMG_1755.jpeg\" alt=\"Inline image\" style=\"width: 100%;\"><div><br></div><br><br><div><a style=\"font-size: 12px;\" href=\"https://mail.onelink.me/107872968?pid=nativeplacement&c=Global_Acquisition_YMktg_315_Internal_EmailSignature&af_sub1=Acquisition&af_sub2=Global_YMktg&af_sub3=&af_sub4=100000604&af_sub5=EmailSignature__Static_&af_ios_store_cpp=9d3a686e-218d-4849-8298-b480188dc8ac&af_android_url=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.yahoo.mobile.client.android.mail%26listing%3Demail_signature\" rel=\"noreferrer\">Sent from Yahoo Mail for iPhone</a><br></div></div>",
"plain_body": "The left motor is just clicking and saying overflow. The right one is working just fine. I did everything I could think of to make sure the parts are working and have figured out that the motor itself is not working. I just bought it last Tuesday. \n \n \n \n\n Sent from Yahoo Mail for iPhone",
"public": true,
"attachments": [],
"audit_id": 57829167471513,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "reganwhite14@yahoo.com",
"name": "ReganEwing",
"original_recipients": [
"reganwhite14@yahoo.com",
"support@momcozy.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-12T02:27:47Z",
"metadata": {
"system": {
"message_id": "<1410553197.906456.1778552833540@mail.yahoo.com>",
"client": "WebService/1.1.25725 YahooMailIosMobile",
"email_id": "01KRD05NQXJXN1ZAMR4Q7E86WP",
"raw_email_identifier": "20869961/c928a385-2fcf-4a85-8e43-293af2a98cc9.eml",
"json_email_identifier": "20869961/c928a385-2fcf-4a85-8e43-293af2a98cc9.json",
"eml_redacted": false
},
"custom": {},
"suspension_type_id": null
}
}
],
"users": [
{
"id": 50761867876761,
"url": "https://rootglobal.zendesk.com/api/v2/users/50761867876761.json",
"name": "RT-CD-Smartpump-Chailyn",
"email": "chailyn.xiong@rootglobal.net",
"created_at": "2025-09-17T03:05:51Z",
"updated_at": "2026-05-14T03:01:34Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Chailyn",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-14T00:48:37Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 54187686127513,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 56383666535449,
"url": "https://rootglobal.zendesk.com/api/v2/users/56383666535449.json",
"name": "ReganEwing",
"email": "reganwhite14@yahoo.com",
"created_at": "2026-03-26T20:13:58Z",
"updated_at": "2026-05-12T02:27:42Z",
"time_zone": "Asia/Hong_Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "end-user",
"verified": false,
"external_id": "1914027745659585017",
"tags": [],
"alias": null,
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": null,
"two_factor_auth_enabled": null,
"signature": null,
"details": null,
"notes": null,
"role_type": null,
"custom_role_id": null,
"is_billing_admin": null,
"moderator": false,
"ticket_restriction": "requested",
"only_private_comments": false,
"restricted_agent": true,
"suspended": false,
"default_group_id": null,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": "app_690b04fb6db3dcedbd629ff9"
},
"suspension_details": null
},
{
"id": 56827689530393,
"url": "https://rootglobal.zendesk.com/api/v2/users/56827689530393.json",
"name": "RT-B2B-Reigns",
"email": "szeyuiliu@momcozy.com",
"created_at": "2026-04-10T02:22:08Z",
"updated_at": "2026-05-14T00:00:46Z",
"time_zone": "Arizona",
"iana_time_zone": "America/Phoenix",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-13T15:50:23Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 32981618076825,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
}
],
"next_page": null,
"previous_page": null,
"count": 7
}