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"description": "要共享 1 项内容吗?\n\nLisa (lisasailer25@gmail.com)申请使用以下内容:\n\nMomcozy BM04 Firmware Update Instructions.pdf\n (https://drive.google.com/file/d/1RYsBqoYdplW07dM6gXNj6W8jiORknC8u/view?usp=sharing_erl&userstoinvite=lisasailer25@gmail.com&role=writer&ts=6a01af78)\n\nLisa不在您组织中。\n\n打开共享设置 (https://drive.google.com/file/d/1RYsBqoYdplW07dM6gXNj6W8jiORknC8u/view?usp=sharing_erp&userstoinvite=lisasailer25@gmail.com&role=writer&ts=6a01af78&actionButton=1)\n\nGoogle LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA\nlisasailer25@gmail.com 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。",
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"text": "亲爱的丽莎, \n 感谢您关于婴儿监视器 BM04 固件更新的咨询。我们真诚地为本次更新可能带来的不便致歉,并非常感谢您的理解和耐心。 \n 请使用以下链接下载婴儿监视器 BM04 固件更新所需的文件:https://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22?usp=sharing \n 文件夹内容包括: \n \n 一个PDF固件更新教程 \n 两个BIN固件文件\n请将这两个BIN文件下载到您的SD卡,然后按照PDF中的逐步说明完成更新。 \n \n 如果您在过程中遇到任何问题,请随时联系我们。我们的技术团队将迅速为您提供帮助。 \n 如果您希望通过WhatsApp联系我们,我们的电话号码是:+1 619 848 0676\nWhatsApp服务时间:周一至周五03:00–12:30,14:00–23:00;周六至周日 14:00–23:00(德国时间) \n 注意:该固件包目前按地区分阶段发布。目前,它仅优先用于德国的设备。其他欧盟地区将逐步获得支持。由于设备版本、法规要求和兼容性验证可能存在差异,其他地区目前无法提供该固件包。感谢你的理解。 \n 此致敬礼,\nMomcozy客户支持团队"
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"text": "要共享 1 项内容吗? Lisa (lisasailer25@gmail.com)申请使用以下内容: Momcozy BM04 Firmware Update Instructions.pdf Lisa不在您组织中。 打开共享设置 Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA\n lisasailer25@gmail.com 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。"
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"body": "亲爱的丽莎, \n 感谢您关于婴儿监视器 BM04 固件更新的咨询。我们真诚地为本次更新可能带来的不便致歉,并非常感谢您的理解和耐心。 \n 请使用以下链接下载婴儿监视器 BM04 固件更新所需的文件:https://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22?usp=sharing \n 文件夹内容包括: \n \n 一个PDF固件更新教程 \n 两个BIN固件文件\n请将这两个BIN文件下载到您的SD卡,然后按照PDF中的逐步说明完成更新。 \n \n 如果您在过程中遇到任何问题,请随时联系我们。我们的技术团队将迅速为您提供帮助。 \n 如果您希望通过WhatsApp联系我们,我们的电话号码是:+1 619 848 0676\nWhatsApp服务时间:周一至周五03:00–12:30,14:00–23:00;周六至周日 14:00–23:00(德国时间) \n 注意:该固件包目前按地区分阶段发布。目前,它仅优先用于德国的设备。其他欧盟地区将逐步获得支持。由于设备版本、法规要求和兼容性验证可能存在差异,其他地区目前无法提供该固件包。感谢你的理解。 \n 此致敬礼,\nMomcozy客户支持团队",
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"body": "亲爱的丽莎,\n\n感谢您关于婴儿监视器 BM04 固件更新的咨询。我们真诚地为本次更新可能带来的不便致歉,并非常感谢您的理解和耐心。\n\n请使用以下链接下载婴儿监视器 BM04 固件更新所需的文件:https://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22?usp=sharing\n\n文件夹内容包括:\n1. 一个PDF固件更新教程\n2. 两个BIN固件文件\n请将这两个BIN文件下载到您的SD卡,然后按照PDF中的逐步说明完成更新。\n\n如果您在过程中遇到任何问题,请随时联系我们。我们的技术团队将迅速为您提供帮助。\n\n如果您希望通过WhatsApp联系我们,我们的电话号码是:+1 619 848 0676\nWhatsApp服务时间:周一至周五03:00–12:30,14:00–23:00;周六至周日 14:00–23:00(德国时间)\n\n注意:该固件包目前按地区分阶段发布。目前,它仅优先用于德国的设备。其他欧盟地区将逐步获得支持。由于设备版本、法规要求和兼容性验证可能存在差异,其他地区目前无法提供该固件包。感谢你的理解。\n\n此致敬礼,\nMomcozy客户支持团队",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">亲爱的丽莎,</p>\n<p dir=\"auto\">感谢您关于婴儿监视器 BM04 固件更新的咨询。我们真诚地为本次更新可能带来的不便致歉,并非常感谢您的理解和耐心。</p>\n<p dir=\"auto\">请使用以下链接下载婴儿监视器 BM04 固件更新所需的文件:<a href=\"https://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22?usp=sharing\" rel=\"noopener noreferrer\">https://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22?usp=sharing</a></p>\n<p dir=\"auto\">文件夹内容包括:</p>\n<ol dir=\"auto\">\n<li>一个PDF固件更新教程</li>\n<li>两个BIN固件文件<br>请将这两个BIN文件下载到您的SD卡,然后按照PDF中的逐步说明完成更新。</li>\n</ol>\n<p dir=\"auto\">如果您在过程中遇到任何问题,请随时联系我们。我们的技术团队将迅速为您提供帮助。</p>\n<p dir=\"auto\">如果您希望通过WhatsApp联系我们,我们的电话号码是:+1 619 848 0676<br>WhatsApp服务时间:周一至周五03:00–12:30,14:00–23:00;周六至周日 14:00–23:00(德国时间)</p>\n<p dir=\"auto\">注意:该固件包目前按地区分阶段发布。目前,它仅优先用于德国的设备。其他欧盟地区将逐步获得支持。由于设备版本、法规要求和兼容性验证可能存在差异,其他地区目前无法提供该固件包。感谢你的理解。</p>\n<p dir=\"auto\">此致敬礼,<br>Momcozy客户支持团队</p></div>",
"plain_body": "亲爱的丽莎, \n 感谢您关于婴儿监视器 BM04 固件更新的咨询。我们真诚地为本次更新可能带来的不便致歉,并非常感谢您的理解和耐心。 \n 请使用以下链接下载婴儿监视器 BM04 固件更新所需的文件:https://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22?usp=sharing \n 文件夹内容包括: \n \n 一个PDF固件更新教程 \n 两个BIN固件文件\n请将这两个BIN文件下载到您的SD卡,然后按照PDF中的逐步说明完成更新。 \n \n 如果您在过程中遇到任何问题,请随时联系我们。我们的技术团队将迅速为您提供帮助。 \n 如果您希望通过WhatsApp联系我们,我们的电话号码是:+1 619 848 0676\nWhatsApp服务时间:周一至周五03:00–12:30,14:00–23:00;周六至周日 14:00–23:00(德国时间) \n 注意:该固件包目前按地区分阶段发布。目前,它仅优先用于德国的设备。其他欧盟地区将逐步获得支持。由于设备版本、法规要求和兼容性验证可能存在差异,其他地区目前无法提供该固件包。感谢你的理解。 \n 此致敬礼,\nMomcozy客户支持团队",
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"body": "要共享 1 项内容吗?\n\n \nLisa (lisasailer25@gmail.com)**申请使用**以下内容:\n\n Momcozy BM04 Firmware Update Instructions.pdf\n\n \n\nLisa不在您组织中。\n\n打开共享设置\n\nGoogle LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA\n lisasailer25@gmail.com 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。 ",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><table style=\"border-collapse: collapse; width: 100%; background-color: white; text-align: center; background-color: white\"><tbody><tr><td style=\"padding: 24px 0 16px;\"><table style=\"border-collapse: collapse; hyphens: auto; overflow-wrap: break-word; word-wrap: break-word; word-break: break-word; width: 90%; max-width: 700px; min-width: 280px; text-align: left; margin: auto;\"><tbody><tr><td style=\"padding: 0;\"><table style=\"width: 100%; border-radius: 8px; border-spacing: 0; table-layout: fixed; border-collapse: separate; border: 1px solid #dadce0;\"><tbody><tr><td style=\"padding: 4.5%;\" dir=\"ltr\"><div style=\"margin-bottom: 32px; font-style: normal; font-size: 28px; line-height: 36px; color: #3c4043;\">要共享 1 项内容吗?</div><table style=\"border-collapse: collapse; font-size: 16px; line-height: 24px; color: #202124; letter-spacing: 0.1px; table-layout: fixed; width: 100%; overflow-wrap: break-word;\"><tbody><tr><td style=\"vertical-align: top; width: 50px; padding: 0;\" valign=\"top\"><div><img style=\"border-radius: 50%; display: block;\" width=\"50\" height=\"50\" src=\"https://lh3.googleusercontent.com/a/ACg8ocK8Cm9BZdZFp2zAiMTiZJdr_ZQDDcizxqYX25JMbzjaJzsQxw=s64\" alt=\"标头中的个人资料照片\"></div></td><td style=\"vertical-align: top; padding: 0 0 0 12px;\" valign=\"top\"><div style=\"padding-top: 12px;\">Lisa (<a href=\"mailto:lisasailer25@gmail.com\" style=\"color: inherit; text-decoration: none;\" rel=\"noreferrer\">lisasailer25@gmail.com</a>)<b>申请使用</b>以下内容:</div></td></tr></tbody></table><table style=\"border-spacing: 0 4px; table-layout: fixed; width: 100%; overflow-wrap: break-word;\"><tbody><tr style=\"height: 28px;\"></tr><tr><td style=\"padding: 0;\"><a href=\"https://drive.google.com/file/d/1RYsBqoYdplW07dM6gXNj6W8jiORknC8u/view?usp=sharing_erl&userstoinvite=lisasailer25@gmail.com&role=writer&ts=6a01af78\" style=\"color: #3c4043; display: inline-block; max-width: 100%; text-decoration: none; vertical-align: top; border-radius: 16px; white-space: nowrap; border: 1px solid #DADCE0;\" rel=\"noreferrer\"><div style=\"line-height: 18px; overflow: hidden; text-overflow: ellipsis; padding: 6px 12px;\"><span style=\"display: inline-block; vertical-align: middle; min-width: 26px; width: 26px;\"><img src=\"https://ssl.gstatic.com/docs/doclist/images/mediatype/icon_3_pdf_x64.png\" width=\"18\" height=\"18\" style=\"vertical-align: top;\"></span><span style=\"display: inline; letter-spacing: 0.2px; vertical-align: middle; font: 500 14px/18px Google, Sans, Roboto, Arial, Helvetica, sans-serif;\">Momcozy BM04 Firmware Update Instructions.pdf</span></div></a></td></tr></tbody></table><table style=\"border-collapse: collapse;\"><tbody><tr style=\"height: 24px;\"><td></td></tr></tbody></table><div style=\"background-color: #fef7e0; border-radius: 4px; padding: 12px 16px;\"><div style=\"display: table-cell; vertical-align: middle;\"><img src=\"https://ssl.gstatic.com/docs/documents/share/images/warning_callout_outline_yellow.png\" width=\"24px\" height=\"24px\" style=\"margin-left: 7px; margin-right: 19px; vertical-align: middle;\"></div><div style=\"color: #3c4043; display: table-cell; font-size: 14px; line-height: 20px; vertical-align: middle;\"><a href=\"mailto:lisasailer25@gmail.com\" style=\"color: inherit; text-decoration: none;\" rel=\"noreferrer\">Lisa</a>不在您组织中。</div></div><table style=\"border-collapse: collapse;\"><tbody><tr style=\"height: 32px;\"><td></td></tr></tbody></table><div><a href=\"https://drive.google.com/file/d/1RYsBqoYdplW07dM6gXNj6W8jiORknC8u/view?usp=sharing_erp&userstoinvite=lisasailer25@gmail.com&role=writer&ts=6a01af78&actionButton=1\" style=\" border-radius: 18px; box-sizing: border-box; display: inline-block; letter-spacing: .25px; min-height: 36px; text-align: center; text-decoration: none; background-color: #0B57D0; color: #fff; cursor: pointer; padding: 0 24px; border-style: none; font: 500 14px/36px Google, Sans, Roboto, Arial, Helvetica, sans-serif;\" rel=\"noreferrer\">打开共享设置</a></div></td></tr></tbody></table><table style=\"border-collapse: collapse; width: 100%;\"><tbody><tr><td style=\"padding: 24px 4.5%;\"><table style=\"border-collapse: collapse; width: 100%;\" dir=\"ltr\"><tbody><tr><td style=\" color: #5F6368; width: 100%; font-size: 12px; line-height: 16px; min-height: 40px; letter-spacing: .3px; padding: 0;\">Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA<br> <a href=\"mailto:lisasailer25@gmail.com\" style=\"color: inherit; text-decoration: none;\" rel=\"noreferrer\">lisasailer25@gmail.com</a> 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。</td><td style=\"min-width: 96px; padding: 0 0 0 20px;\"><a href=\"https://workspace.google.com/\" style=\"text-decoration: none;\" rel=\"noreferrer\"><img src=\"https://www.gstatic.com/docs/documents/share/images/googleworkspace_logo_192x80.png\" width=\"96\" height=\"40\" alt=\"Google\" style=\"font-size: 16px; font-weight: 500; color: #5F6368;\"></a></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></div>",
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