提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1250243",
"subject": "Air 1 stopped working",
"description": "I just bought the Mom Cozy Air 1 pumps at Target last week and the left motor stopped working already. It keeps saying “Overflow” and just clicking but it hasn’t been overflowed. It’s been charged and drying for over 24 hours. \n\nSent from my iPhone",
"status": "solved",
"priority": "normal",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-12T02:15:03Z",
"updated_at": "2026-05-13T09:50:45Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "May 5, 2026 rec/w\n1*",
"agents_notes": "May 5, 2026 rec/w\n1*",
"category_field_id": "34154549939865",
"category_name": "APP issue::Inaccurate full milk reminder",
"category_value": "app_issue__inaccurate_full_milk_reminder",
"category_zh": "满奶提醒不准确"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 3,
"email": 2
}
},
"messages": [
{
"conversation_id": "57880751510297",
"type": "Comment",
"created_at": "2026-05-13T09:50:45Z",
"author_id": "52224980594457",
"author_name": "RT-B2B-Della",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello Natalie,\n \nHope you are doing well and enjoying some wonderful moments!\n \nYour new replacement is now on the way to you.\n📦 Here is your tracking number for easy reference: 1ZJ22F110317346231\n \nYou can follow your package's journey here:\n🔗 https://www.ups.com/track?loc=en_US&requester=ST/trackdetails\n\nPlease kindly note that tracking updates may sometimes take a little while to refresh, so don’t worry if you don’t see immediate movement—it’s all part of the shipping process. We truly appreciate your patience and understanding while you wait.\n \nIf you have any questions about the tracking or the delivery, please don’t hesitate to reach out. We’re here to help every step of the way! ❤️\n \nWarmly,\nMomcozy Customer Support Team\n 🍩️ A gentle reminder:\nYour support ticket may be closed automatically by our system, but please know that this doesn’t mean your case is forgotten. We’re still right here if you need us—just reply to this email anytime. 😊\n \n💝 A small request from our heart:\nWe’re always striving to support moms like you in the best way possible. If you’re happy with the service you received, we’d be incredibly grateful if you could leave a \"Good\" service rating once your ticket closes. Your feedback truly brightens our day and helps us continue improving for you and all the customers we serve!\n \nWishing you a calm and joyful day ahead. 🌷"
},
{
"conversation_id": "57840457548569",
"type": "Comment",
"created_at": "2026-05-12T07:35:32Z",
"author_id": "52224980594457",
"author_name": "RT-B2B-Della",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello Natalie,\n \nThank you so much for providing all the necessary details. You’ve made the process smooth and easy for us! 💞\n \nWe're happy to let you know that your replacement package containing ONE new motor has been confirmed and will be arranged for shipment as soon as possible! 🚚️\n \nEstimated shipping time is 3–7 business days. We truly appreciate your patience as you wait for the new item to arrive.\n \n📬 If you’d like the tracking number once it’s available, please feel free to reply to this email in about 2 business days!\n \nThank you again for your trust and support. \n \nWishing you joyful moments and wonderful days ahead! ❤️\n \nWarmly,\nMomcozy Customer Support Team\n 🎀️ A quick note:\nYour support ticket might be closed automatically by our system in the meantime—please don’t worry! This is just part of our automated process. If you have any other questions or need further assistance, we’re only a reply away! 😊"
},
{
"conversation_id": "57833692711833",
"type": "Comment",
"created_at": "2026-05-12T04:33:32Z",
"author_id": "57828725537433",
"author_name": "Natalie Ewing",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Sent from my iPhone"
},
{
"conversation_id": "57830002974489",
"type": "Comment",
"created_at": "2026-05-12T02:50:03Z",
"author_id": "52224980594457",
"author_name": "RT-B2B-Della",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
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"text": "Hello,\n \nHope you are doing well.\n\nThank you for reaching out and sharing your experience with the sensor readings on your pump. We understand how frustrating it can be when the milk volume detection doesn’t seem accurate, especially when it triggers overflow warnings during your session.\n\n☺️ To better analyze the issue you're experiencing, could you please kindly share the following information with us? \n✨️ A proof of purchase—such as a receipt, order confirmation, or packing slip that shows the item model and order date.\n✨️ Please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI (we recommend Google Chrome for this). If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\n🍼️ In the meantime, we’d like to share a few helpful notes regarding the milk-volume recording.\n⭐️ The app does not display fully accurate milk volume data during an active pumping session.\n⭐️ For the most reliable reading, we recommend placing the pump on a flat surface after pumping and allowing a short moment for the measurement to stabilize before checking the final amount in the app.\n⭐️ A slight variance between the app reading and the actual milk amount can occur and is considered normal with this type of sensor technology.\n \nIf you continue to notice a significant discrepancy after the session ends, please feel free to send us a few photos showing:\n♟️ The milk volume displayed in the app.\n♟️The actual milk amount in the pump.\n\nThis will help us investigate further and determine the best solution for you.\nWe are ready to support you with a solution. To proceed with a replacement, please provide your shipping information below. \nFull Name:\nStreet Address:\nCity:\nState:\nCountry:\nZip code:\nContact Number:\nNumber of faulty pumps: 1 or 2?\n\nWe truly appreciate your patience and look forward to assisting you once we receive the details.\n\nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57828725600025",
"type": "Comment",
"created_at": "2026-05-12T02:15:03Z",
"author_id": "57828725537433",
"author_name": "Natalie Ewing",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "I just bought the Mom Cozy Air 1 pumps at Target last week and the left motor stopped working already. It keeps saying “Overflow” and just clicking but it hasn’t been overflowed. It’s been charged and drying for over 24 hours. \n\n Sent from my iPhone"
}
]
}
conversation_raw_json
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"body": "Hello **Natalie**,\n\nHope you are doing well and enjoying some wonderful moments!\n\nYour new replacement is now on the way to you.\n📦 Here is your tracking number for easy reference: **1ZJ22F110317346231**\n\nYou can follow your package's journey here:\n🔗 **https://www.ups.com/track?loc=en_US&requester=ST/trackdetails**\n \nPlease kindly note that tracking updates may sometimes take a little while to refresh, so don’t worry if you don’t see immediate movement—it’s all part of the shipping process. We truly appreciate your patience and understanding while you wait.\n\nIf you have any questions about the tracking or the delivery, please don’t hesitate to reach out. We’re here to help every step of the way! ❤️\n\nWarmly,\nMomcozy Customer Support Team\n\n* * *\n_🍩️ A gentle reminder:_\n_Your support ticket may be closed automatically by our system, but please know that this doesn’t mean your case is forgotten. We’re still right here if you need us—just reply to this email anytime. 😊_\n\n_💝 A small request from our heart:_\n_We’re always striving to support moms like you in the best way possible. If you’re happy with the service you received, we’d be incredibly grateful if you could leave a \"Good\" service rating once your ticket closes. Your feedback truly brightens our day and helps us continue improving for you and all the customers we serve!_\n\n_Wishing you a calm and joyful day ahead. 🌷_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello <strong>Natalie</strong>,<br> <br>Hope you are doing well and enjoying some wonderful moments!<br> <br>Your new replacement is now on the way to you.<br>📦 Here is your tracking number for easy reference: <strong>1ZJ22F110317346231</strong><br> <br>You can follow your package's journey here:<br>🔗 <a rel=\"noopener noreferrer\" href=\"https://www.ups.com/track?loc=en_US&requester=ST/trackdetails\"><strong>https://www.ups.com/track?loc=en_US&requester=ST/trackdetails</strong></a><br><span style=\"opacity: 1;\"><img src=\"https://rootglobal.zendesk.com/attachments/token/3ucSfzCPYKG9r9Guz2kiD4CBb/?name=4CD381B0-2DBA-4956-B5DA-A03856AB75A4.png\"></span><br>Please kindly note that tracking updates may sometimes take a little while to refresh, so don’t worry if you don’t see immediate movement—it’s all part of the shipping process. We truly appreciate your patience and understanding while you wait.<br> <br>If you have any questions about the tracking or the delivery, please don’t hesitate to reach out. We’re here to help every step of the way! ❤️<br> <br>Warmly,<br>Momcozy Customer Support Team<br><hr><span style=\"color: rgb(1,135,71);\"><i>🍩️ A gentle reminder:</i></span><br><span style=\"color: rgb(1,135,71);\"><i>Your support ticket may be closed automatically by our system, but please know that this doesn’t mean your case is forgotten. We’re still right here if you need us—just reply to this email anytime. 😊</i></span><br> <br><span style=\"color: rgb(1,135,71);\"><i>💝 A small request from our heart:</i></span><br><span style=\"color: rgb(1,135,71);\"><i>We’re always striving to support moms like you in the best way possible. If you’re happy with the service you received, we’d be incredibly grateful if you could leave a \"Good\" service rating once your ticket closes. Your feedback truly brightens our day and helps us continue improving for you and all the customers we serve!</i></span><br> <br><span style=\"color: rgb(1,135,71);\"><i>Wishing you a calm and joyful day ahead. 🌷</i></span><br></div>",
"plain_body": "Hello Natalie,\n \nHope you are doing well and enjoying some wonderful moments!\n \nYour new replacement is now on the way to you.\n📦 Here is your tracking number for easy reference: 1ZJ22F110317346231\n \nYou can follow your package's journey here:\n🔗 https://www.ups.com/track?loc=en_US&requester=ST/trackdetails\n\nPlease kindly note that tracking updates may sometimes take a little while to refresh, so don’t worry if you don’t see immediate movement—it’s all part of the shipping process. We truly appreciate your patience and understanding while you wait.\n \nIf you have any questions about the tracking or the delivery, please don’t hesitate to reach out. We’re here to help every step of the way! ❤️\n \nWarmly,\nMomcozy Customer Support Team\n 🍩️ A gentle reminder:\nYour support ticket may be closed automatically by our system, but please know that this doesn’t mean your case is forgotten. We’re still right here if you need us—just reply to this email anytime. 😊\n \n💝 A small request from our heart:\nWe’re always striving to support moms like you in the best way possible. If you’re happy with the service you received, we’d be incredibly grateful if you could leave a \"Good\" service rating once your ticket closes. Your feedback truly brightens our day and helps us continue improving for you and all the customers we serve!\n \nWishing you a calm and joyful day ahead. 🌷",
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"body": "Hello **Natalie**,\n\nThank you so much for providing all the necessary details. You’ve made the process smooth and easy for us! 💞\n\nWe're happy to let you know that your replacement package containing **ONE new motor** has been confirmed and will be arranged for shipment as soon as possible! 🚚️\n\n**Estimated shipping time is 3–7 business days.** We truly appreciate your patience as you wait for the new item to arrive.\n\n📬 If you’d like the tracking number once it’s available, please feel free to reply to this email in about 2 business days!\n\nThank you again for your trust and support.\n\nWishing you joyful moments and wonderful days ahead! ❤️\n\nWarmly,\nMomcozy Customer Support Team\n\n* * *\n_🎀️ A quick note:_\n_Your support ticket might be closed automatically by our system in the meantime—please don’t worry! This is just part of our automated process. If you have any other questions or need further assistance, we’re only a reply away! 😊_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello <strong>Natalie</strong>,<br> <br>Thank you so much for providing all the necessary details. You’ve made the process smooth and easy for us! 💞<br> <br>We're happy to let you know that your replacement package containing <span style=\"color: rgb(150,15,212);\"><strong>ONE new motor</strong></span> has been confirmed and will be arranged for shipment as soon as possible! 🚚️<br> <br><strong>Estimated shipping time is 3–7 business days. </strong>We truly appreciate your patience as you wait for the new item to arrive.<br> <br>📬 If you’d like the tracking number once it’s available, please feel free to reply to this email in about 2 business days!<br> <br>Thank you again for your trust and support. <br> <br>Wishing you joyful moments and wonderful days ahead! ❤️<br> <br>Warmly,<br>Momcozy Customer Support Team<br><hr><span style=\"color: rgb(1,135,71);\"><i>🎀️ A quick note:</i></span><br><span style=\"color: rgb(1,135,71);\"><i>Your support ticket might be closed automatically by our system in the meantime—please don’t worry! This is just part of our automated process. If you have any other questions or need further assistance, we’re only a reply away! 😊</i></span><br></div>",
"plain_body": "Hello Natalie,\n \nThank you so much for providing all the necessary details. You’ve made the process smooth and easy for us! 💞\n \nWe're happy to let you know that your replacement package containing ONE new motor has been confirmed and will be arranged for shipment as soon as possible! 🚚️\n \nEstimated shipping time is 3–7 business days. We truly appreciate your patience as you wait for the new item to arrive.\n \n📬 If you’d like the tracking number once it’s available, please feel free to reply to this email in about 2 business days!\n \nThank you again for your trust and support. \n \nWishing you joyful moments and wonderful days ahead! ❤️\n \nWarmly,\nMomcozy Customer Support Team\n 🎀️ A quick note:\nYour support ticket might be closed automatically by our system in the meantime—please don’t worry! This is just part of our automated process. If you have any other questions or need further assistance, we’re only a reply away! 😊",
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"body": "\n\nSent from my iPhone",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"ltr\"><br><div dir=\"ltr\">Sent from my iPhone</div><div dir=\"ltr\"><br></div></div></div>",
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"created_at": "2026-05-12T04:33:32Z",
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"body": "Hello,\n\nHope you are doing well.\n\nThank you for reaching out and sharing your experience with the sensor readings on your pump. We understand how frustrating it can be when the milk volume detection doesn’t seem accurate, especially when it triggers overflow warnings during your session.\n\n**☺️ To better analyze the issue you're experiencing, could you please kindly share the following information with us? **\n**✨️** **A proof of purchase****—such as a receipt, order confirmation, or packing slip that****shows the item model and order date.**\n**✨️** **Please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI (we recommend Google Chrome for this).** **If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.**\n\n**🍼️ In the meantime, we’d like to share a few helpful notes regarding the milk****-volume****recording.**\n⭐️ The app does not display fully accurate milk volume data during an active pumping session.\n⭐️ For the most reliable reading, we recommend placing the pump on a flat surface after pumping and allowing a short moment for the measurement to stabilize before checking the final amount in the app.\n⭐️ A slight variance between the app reading and the actual milk amount can occur and is considered normal with this type of sensor technology.\n\n**If you continue to notice a significant discrepancy after the session ends, please feel free to send us a few photos showing:**\n♟️ The milk volume displayed in the app.\n♟️The actual milk amount in the pump.\n\nThis will help us investigate further and determine the best solution for you.\nWe are ready to support you with a solution. To proceed with a replacement, please provide your shipping information below.\n**Full Name:**\n**Street Address:**\n**City:**\n**State:**\n**Country:**\n**Zip code:**\n**Contact Number:**\n**Number of faulty pumps: 1 or 2?**\n\nWe truly appreciate your patience and look forward to assisting you once we receive the details.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Hope you are doing well.<br><br>Thank you for reaching out and sharing your experience with the sensor readings on your pump. We understand how frustrating it can be when the milk volume detection doesn’t seem accurate, especially when it triggers overflow warnings during your session.<br><br><span style=\"background-color: rgb(1,135,71); color: rgb(255,255,255);\"><strong>☺️ To better analyze the issue you're experiencing, could you please kindly share the following information with us? </strong></span><br><strong>✨️ </strong><span style=\"color: rgb(9,110,204);\"><strong>A proof of purchase</strong></span><strong>—such as a receipt, order confirmation, or packing slip that </strong><span style=\"color: rgb(199,40,9);\"><strong>shows the item model and order date.</strong></span><br><strong>✨️ </strong><span style=\"color: rgb(9,110,204);\"><strong>Please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI (we recommend Google Chrome for this). </strong></span><span style=\"color: rgb(188,90,16);\"><strong>If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.</strong></span><br><br><span style=\"color: rgb(209,29,181);\"><strong>🍼️ In the meantime, we’d like to share a few helpful notes regarding the milk</strong></span><span style=\"color: #C624AD;\"><strong>-volume</strong></span><span style=\"color: rgb(209,29,181);\"><strong> recording.</strong></span><br>⭐️ The app does not display fully accurate milk volume data during an active pumping session.<br>⭐️ For the most reliable reading, we recommend placing the pump on a flat surface after pumping and allowing a short moment for the measurement to stabilize before checking the final amount in the app.<br>⭐️ A slight variance between the app reading and the actual milk amount can occur and is considered normal with this type of sensor technology.<br> <br><span style=\"background-color: #FFF0DB;\"><strong>If you continue to notice a significant discrepancy after the session ends, please feel free to send us a few photos showing:</strong></span><br>♟️ The milk volume displayed in the app.<br>♟️The actual milk amount in the pump.<br><br>This will help us investigate further and determine the best solution for you.<br>We are ready to support you with a solution. To proceed with a replacement, please provide your shipping information below. <br><span style=\"color: rgb(139,19,121);\"><strong>Full Name:</strong></span><br><span style=\"color: rgb(139,19,121);\"><strong>Street Address:</strong></span><br><span style=\"color: rgb(139,19,121);\"><strong>City:</strong></span><br><span style=\"color: rgb(139,19,121);\"><strong>State:</strong></span><br><span style=\"color: rgb(139,19,121);\"><strong>Country:</strong></span><br><span style=\"color: rgb(139,19,121);\"><strong>Zip code:</strong></span><br><span style=\"color: rgb(139,19,121);\"><strong>Contact Number:</strong></span><br><span style=\"color: rgb(139,19,121);\"><strong>Number of faulty pumps: 1 or 2?</strong></span><br><br>We truly appreciate your patience and look forward to assisting you once we receive the details.<br><br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nHope you are doing well.\n\nThank you for reaching out and sharing your experience with the sensor readings on your pump. We understand how frustrating it can be when the milk volume detection doesn’t seem accurate, especially when it triggers overflow warnings during your session.\n\n☺️ To better analyze the issue you're experiencing, could you please kindly share the following information with us? \n✨️ A proof of purchase—such as a receipt, order confirmation, or packing slip that shows the item model and order date.\n✨️ Please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI (we recommend Google Chrome for this). If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\n🍼️ In the meantime, we’d like to share a few helpful notes regarding the milk-volume recording.\n⭐️ The app does not display fully accurate milk volume data during an active pumping session.\n⭐️ For the most reliable reading, we recommend placing the pump on a flat surface after pumping and allowing a short moment for the measurement to stabilize before checking the final amount in the app.\n⭐️ A slight variance between the app reading and the actual milk amount can occur and is considered normal with this type of sensor technology.\n \nIf you continue to notice a significant discrepancy after the session ends, please feel free to send us a few photos showing:\n♟️ The milk volume displayed in the app.\n♟️The actual milk amount in the pump.\n\nThis will help us investigate further and determine the best solution for you.\nWe are ready to support you with a solution. To proceed with a replacement, please provide your shipping information below. \nFull Name:\nStreet Address:\nCity:\nState:\nCountry:\nZip code:\nContact Number:\nNumber of faulty pumps: 1 or 2?\n\nWe truly appreciate your patience and look forward to assisting you once we receive the details.\n\nBest regards,\nMomcozy Customer Support Team",
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