针对“Momcozy BM04 Firmware Update Instructions.pdf”的共享请求

针对“Momcozy BM04 Firmware Update Instructions.pdf”的共享请求
Ticket 1250219 solved normal 2026-05-12T02:14:34Z Zendesk
客服备注 / Agents notes 34029476051481
Zendesk 既有问题分类 34154549939865
EPI::RD-BBM firmware upgrade consultation
value: epi__rd-bbm_firmware_upgrade_consultation
婴儿监护器固件升级咨询
销售渠道 / 来源渠道 32685292044825
Unknown
value: unknown
产品型号 / 产品线 33749938239513
electrical::Baby Monitor::BM04
value: electrical__baby_monitor__bm04

核心信息

产品字段
会话渠道
{"system": 2, "api": 1, "email": 1}
本地 channel
Agent
更新时间
2026-05-12T10:04:47Z
Requester
模型
gemini-3-flash-preview

中文整合阅读文本

标题:针对“Momcozy BM04 Firmware Update Instructions.pdf”的共享请求
既有分类:婴儿监护器固件升级咨询
客服备注:无
描述:用户 Lasse Mielke 申请访问 Google 云端硬盘中的固件更新说明文件。地址位于 Mountain View, CA。

会话记录:
1. [2026-05-11 17:11] 客户 Lasse Mielke:申请访问 Momcozy BM04 Firmware Update Instructions.pdf。
2. [2026-05-12 02:15] 系统通知:工单 #1250224 已被合并至本工单。
3. [2026-05-12 03:53] 客服 Kate:提供了 BM04 固件下载链接,包含教程和 BIN 文件,并说明目前优先支持德国地区。提供了 WhatsApp 联系方式。
4. [2026-05-12 10:04] 系统通知:工单 #1251041 已被合并至本工单。

描述与翻译

中文描述

要共享 1 项内容吗?

Lasse Mielke (lasse.mielke95@gmail.com) 申请使用以下内容:

Momcozy BM04 Firmware Update Instructions.pdf
(https://drive.google.com/file/d/1RYsBqoYdplW07dM6gXNj6W8jiORknC8u/view?usp=sharing_erl&userstoinvite=lasse.mielke95@gmail.com&role=reader&ts=6a020da9)

Lasse Mielke 不在您组织中。

打开共享设置 (https://drive.google.com/file/d/1RYsBqoYdplW07dM6gXNj6W8jiORknC8u/view?usp=sharing_erp&userstoinvite=lasse.mielke95@gmail.com&role=reader&ts=6a020da9&actionButton=1)

Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
lasse.mielke95@gmail.com 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。

英文/原始描述

要共享 1 项内容吗?

Lasse Mielke (lasse.mielke95@gmail.com)申请使用以下内容:

Momcozy BM04 Firmware Update Instructions.pdf
(https://drive.google.com/file/d/1RYsBqoYdplW07dM6gXNj6W8jiORknC8u/view?usp=sharing_erl&userstoinvite=lasse.mielke95@gmail.com&role=reader&ts=6a020da9)

Lasse Mielke不在您组织中。

打开共享设置 (https://drive.google.com/file/d/1RYsBqoYdplW07dM6gXNj6W8jiORknC8u/view?usp=sharing_erp&userstoinvite=lasse.mielke95@gmail.com&role=reader&ts=6a020da9&actionButton=1)

Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
lasse.mielke95@gmail.com 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。

Conversation 中文翻译

#1 internal 2026-05-12T10:04:47Z system Comment RT-SYS-Admin
祝您今天愉快!我们想告知您,您的账户中有一个待处理工单,它将与之前创建的初始工单合并。
请求 #1251041 “针对‘momcozy BM03&BM04 Update instruction.pdf’的共享请求”已关闭并自动合并到此请求中。请求 #1251041 的最后一条备注:
要共享 1 项内容吗?

Lasse Mielke (lasse.mielke95@gmail.com) 申请使用以下内容:
momcozy BM03&BM04 Update instruction.pdf

Lasse Mielke 不在您组织中。
管理共享
Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

lasse.mielke95@gmail.com 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。
英文原文 / 原始消息
I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier. 
 Request #1251041 "针对“momcozy BM03&BM04 Update instruction.pdf”的共享请求" was closed and auto merged into this request. Last comment in request #1251041: 
 要共享 1 项内容吗? 
 

Lasse Mielke (lasse.mielke95@gmail.com)申请使用以下内容: 
 momcozy BM03&BM04 Update instruction.pdf 
 
 Lasse Mielke不在您组织中。 
 管理共享 
 Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

 lasse.mielke95@gmail.com 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。
#2 agent 2026-05-12T03:53:14Z api Comment AI Agent-Kate
亲爱的拉塞·米尔克,
感谢您关于婴儿监视器 BM04 固件更新的咨询。我们真诚地为本次更新可能带来的不便致歉,并非常感谢您的理解和耐心。
请使用以下链接下载婴儿监视器 BM04 固件更新所需的文件:https://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22?usp=sharing
文件夹内容包括:

一个 PDF 固件更新教程
两个 BIN 固件文件
请将这两个 BIN 文件下载到您的 SD 卡,然后按照 PDF 中的逐步说明完成更新。

如果您在过程中遇到任何问题,请随时联系我们。我们的技术团队将迅速为您提供帮助。
如果您希望通过 WhatsApp 联系我们,我们的电话号码是:+1 619 848 0676
WhatsApp 服务时间:周一至周五 03:00–12:30, 14:00–23:00;周六至周日 14:00–23:00(德国时间)
注意:该固件包目前按地区分阶段发布。目前,它仅优先用于德国的设备。其他欧盟地区将逐步获得支持。由于设备版本、法规要求和兼容性验证可能存在差异,其他地区目前无法提供该固件包。感谢你的理解。
此致敬礼,
Momcozy 客户支持团队
英文原文 / 原始消息
亲爱的拉塞·米尔克, 
 感谢您关于婴儿监视器 BM04 固件更新的咨询。我们真诚地为本次更新可能带来的不便致歉,并非常感谢您的理解和耐心。 
 请使用以下链接下载婴儿监视器 BM04 固件更新所需的文件:https://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22?usp=sharing 
 文件夹内容包括: 
 
 一个PDF固件更新教程 
 两个BIN固件文件
请将这两个BIN文件下载到您的SD卡,然后按照PDF中的逐步说明完成更新。 
 
 如果您在过程中遇到任何问题,请随时联系我们。我们的技术团队将迅速为您提供帮助。 
 如果您希望通过WhatsApp联系我们,我们的电话号码是:+1 619 848 0676
WhatsApp服务时间:周一至周五03:00–12:30,14:00–23:00;周六至周日 14:00–23:00(德国时间) 
 注意:该固件包目前按地区分阶段发布。目前,它仅优先用于德国的设备。其他欧盟地区将逐步获得支持。由于设备版本、法规要求和兼容性验证可能存在差异,其他地区目前无法提供该固件包。感谢你的理解。 
 此致敬礼,
Momcozy客户支持团队
#3 internal 2026-05-12T02:15:01Z system Comment RT-SYS-Admin
祝您今天愉快!我们想告知您,您的账户中有一个待处理工单,它将与之前创建的初始工单合并。
请求 #1250224 “针对‘Momcozy BM04 Firmware Update Instructions.pdf’的共享请求”已关闭并自动合并到此请求中。请求 #1250224 的最后一条备注:
要共享 1 项内容吗?

Lasse Mielke (lasse.mielke95@gmail.com) 申请使用以下内容:
Momcozy BM04 Firmware Update Instructions.pdf

Lasse Mielke 不在您组织中。
打开共享设置
Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

lasse.mielke95@gmail.com 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。
英文原文 / 原始消息
I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier. 
 Request #1250224 "针对“Momcozy BM04 Firmware Update Instructions.pdf”的共享请求" was closed and auto merged into this request. Last comment in request #1250224: 
 要共享 1 项内容吗? 
 

Lasse Mielke (lasse.mielke95@gmail.com)申请使用以下内容: 
 Momcozy BM04 Firmware Update Instructions.pdf 
 
 Lasse Mielke不在您组织中。 
 打开共享设置 
 Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

 lasse.mielke95@gmail.com 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。
#4 customer 2026-05-11T17:11:28Z email Comment Lasse Mielke
要共享 1 项内容吗? Lasse Mielke (lasse.mielke95@gmail.com) 申请使用以下内容: Momcozy BM04 Firmware Update Instructions.pdf Lasse Mielke 不在您组织中。 打开共享设置 Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
lasse.mielke95@gmail.com 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。
英文原文 / 原始消息
要共享 1 项内容吗? Lasse Mielke (lasse.mielke95@gmail.com)申请使用以下内容: Momcozy BM04 Firmware Update Instructions.pdf Lasse Mielke不在您组织中。 打开共享设置 Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
 lasse.mielke95@gmail.com 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。

全部自定义字段

field_id显示名 / 选项名value
32685292044825Unknownunknown
33749938239513electrical::Baby Monitor::BM04electrical__baby_monitor__bm04
34154549939865EPI::RD-BBM firmware upgrade consultationepi__rd-bbm_firmware_upgrade_consultation

更多原始信息

提取后的分类输入 JSON
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翻译 JSON
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  "translated_agents_notes": "",
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      "created_at": "2026-05-12T02:15:01Z",
      "sender_type": "internal",
      "author_name": "RT-SYS-Admin",
      "channel": "system",
      "translated_text": "祝您今天愉快!我们想告知您,您的账户中有一个待处理工单,它将与之前创建的初始工单合并。\n请求 #1250224 “针对‘Momcozy BM04 Firmware Update Instructions.pdf’的共享请求”已关闭并自动合并到此请求中。请求 #1250224 的最后一条备注:\n要共享 1 项内容吗?\n\nLasse Mielke (lasse.mielke95@gmail.com) 申请使用以下内容:\nMomcozy BM04 Firmware Update Instructions.pdf\n\nLasse Mielke 不在您组织中。\n打开共享设置\nGoogle LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA\n\nlasse.mielke95@gmail.com 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。"
    },
    {
      "conversation_id": "57828689026713",
      "created_at": "2026-05-11T17:11:28Z",
      "sender_type": "customer",
      "author_name": "Lasse Mielke",
      "channel": "email",
      "translated_text": "要共享 1 项内容吗? Lasse Mielke (lasse.mielke95@gmail.com) 申请使用以下内容: Momcozy BM04 Firmware Update Instructions.pdf Lasse Mielke 不在您组织中。 打开共享设置 Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA\n lasse.mielke95@gmail.com 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。"
    }
  ],
  "chinese_reading_text": "标题:针对“Momcozy BM04 Firmware Update Instructions.pdf”的共享请求\n既有分类:婴儿监护器固件升级咨询\n客服备注:无\n描述:用户 Lasse Mielke 申请访问 Google 云端硬盘中的固件更新说明文件。地址位于 Mountain View, CA。\n\n会话记录:\n1. [2026-05-11 17:11] 客户 Lasse Mielke:申请访问 Momcozy BM04 Firmware Update Instructions.pdf。\n2. [2026-05-12 02:15] 系统通知:工单 #1250224 已被合并至本工单。\n3. [2026-05-12 03:53] 客服 Kate:提供了 BM04 固件下载链接,包含教程和 BIN 文件,并说明目前优先支持德国地区。提供了 WhatsApp 联系方式。\n4. [2026-05-12 10:04] 系统通知:工单 #1251041 已被合并至本工单。",
  "translation_notes": [
    "原文大部分已是中文(Google 自动生成的通知和 AI 客服回复),已进行标点规范化。",
    "系统消息中的英文部分(工单合并通知)已完整翻译为中文。"
  ]
}
ticket_raw_json
{
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      "value": "unknown",
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  "custom_status_id": 32358772428057,
  "ticket_id": 1250219,
  "assignee_id": 50576591754137,
  "created": "2026-05-12T02:14:34Z",
  "subject": "针对“Momcozy BM04 Firmware Update Instructions.pdf”的共享请求",
  "support_type": "Agent",
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  "33749938239513": "electrical::Baby Monitor::BM04",
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      "value": "epi__rd-bbm_firmware_upgrade_consultation",
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  "ticket": {
    "id": 1250219,
    "subject": "针对“Momcozy BM04 Firmware Up...",
    "description": "要共享 1 项内容吗?\n\nLasse Mielke (lasse.mielke95@gmail.com)申请使用以下内容:\n\nMomcozy BM04 Firmware Update Instructions.pdf\n (https://drive.google.com/file/d/1RYsBqoYdplW07dM6gXNj6W8jiORknC8u/view?usp=sharing_erl&userstoinvite=lasse.mielke95@gmail.com&role=reader&ts=6a020da9)\n\nLasse Mielke不在您组织中。\n\n打开共享设置 (https://drive.google.com/file/d/1RYsBqoYdplW07dM6gXNj6W8jiORknC8u/view?usp=sharing_erp&userstoinvite=lasse.mielke95@gmail.com&role=reader&ts=6a020da9&actionButton=1)\n\nGoogle LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA\nlasse.mielke95@gmail.com 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。",
    "is_group_public": true,
    "status": "solved",
    "type": "incident",
    "priority": "normal",
    "url": "https://rootglobal.zendesk.com/api/v2/tickets/1250219.json",
    "custom_status_id": 32358772428057,
    "brand_id": 32404259465241,
    "last_comment": {
      "id": 57845878016281,
      "body": "I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier. \n Request #1251041 \"针对“momcozy BM03&BM04 Update instruction.pdf”的共享请求\" was closed and auto merged into this request. Last comment in request #1251041: \n 要共享 1 项内容吗? \n \n\nLasse Mielke (lasse.mielke95@gmail.com)申请使用以下内容: \n momcozy BM03&BM04 Update instruction.pdf \n  \n Lasse Mielke不在您组织中。 \n 管理共享 \n Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA\n\n lasse.mielke95@gmail.com 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。",
      "created_at": "2026-05-12T10:04:47Z",
      "author_id": 32358742915609,
      "public": false
    }
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}
conversation_raw_json
{
  "conversations": [
    {
      "id": 57845878016281,
      "type": "Comment",
      "author_id": 32358742915609,
      "body": "I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier.\n\n\nRequest #1251041 \"针对“momcozy BM03&BM04 Update instruction.pdf”的共享请求\" was closed and auto merged into this request. Last comment in request #1251041:\n\n\n要共享 1 项内容吗?\n\n ![标头中的个人资料照片](https://lh3.googleusercontent.com/a/ACg8ocI8uVpVvDj1JYLWpRNau54ZALIYx5_ArVs5Ty20OH-JYi9oAB_H=s64)\nLasse Mielke (lasse.mielke95@gmail.com)**申请使用**以下内容:\n\n ![](https://ssl.gstatic.com/docs/doclist/images/mediatype/icon_3_pdf_x64.png)momcozy BM03&BM04 Update instruction.pdf\n\n ![](https://ssl.gstatic.com/docs/documents/share/images/warning_callout_outline_yellow.png)\n\nLasse Mielke不在您组织中。\n\n管理共享\n\nGoogle LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA\n lasse.mielke95@gmail.com 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。 ![Google](https://www.gstatic.com/docs/documents/share/images/googleworkspace_logo_192x80.png)",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier.</p>\n<p dir=\"auto\">Request <a href=\"/agent/tickets/1251041\" target=\"_blank\" rel=\"ticket\">#1251041</a> \"针对“momcozy BM03&amp;BM04 Update instruction.pdf”的共享请求\" was closed and auto merged into this request. Last comment in request <a href=\"/agent/tickets/1251041\" target=\"_blank\" rel=\"ticket\">#1251041</a>:</p>\n<p dir=\"auto\">要共享 1 项内容吗?</p>\n<p dir=\"auto\"><img src=\"https://lh3.googleusercontent.com/a/ACg8ocI8uVpVvDj1JYLWpRNau54ZALIYx5_ArVs5Ty20OH-JYi9oAB_H=s64\" alt=\"标头中的个人资料照片\"><br>\nLasse Mielke (<a href=\"mailto:lasse.mielke95@gmail.com\" rel=\"noreferrer\">lasse.mielke95@gmail.com</a>)<strong>申请使用</strong>以下内容:</p>\n<p dir=\"auto\"><img src=\"https://ssl.gstatic.com/docs/doclist/images/mediatype/icon_3_pdf_x64.png\" alt=\"\">momcozy BM03&amp;BM04 Update instruction.pdf</p>\n<p dir=\"auto\"><img src=\"https://ssl.gstatic.com/docs/documents/share/images/warning_callout_outline_yellow.png\" alt=\"\"></p>\n<p dir=\"auto\">Lasse Mielke不在您组织中。</p>\n<p dir=\"auto\">管理共享</p>\n<p dir=\"auto\">Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA<br>\n <a href=\"mailto:lasse.mielke95@gmail.com\" rel=\"noreferrer\">lasse.mielke95@gmail.com</a> 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。 <img src=\"https://www.gstatic.com/docs/documents/share/images/googleworkspace_logo_192x80.png\" alt=\"Google\"></p></div>",
      "plain_body": "I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier. \n Request #1251041 \"针对“momcozy BM03&amp;BM04 Update instruction.pdf”的共享请求\" was closed and auto merged into this request. Last comment in request #1251041: \n 要共享 1 项内容吗? \n \n\nLasse Mielke (lasse.mielke95@gmail.com)申请使用以下内容: \n momcozy BM03&amp;BM04 Update instruction.pdf \n  \n Lasse Mielke不在您组织中。 \n 管理共享 \n Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA\n\n lasse.mielke95@gmail.com 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。",
      "public": false,
      "attachments": [],
      "audit_id": 57845878016153,
      "locale": "zh",
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      "created_at": "2026-05-12T10:04:47Z",
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          "latitude": -4.5833,
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    {
      "id": 57832248136729,
      "type": "Comment",
      "author_id": 33115828554905,
      "body": "亲爱的拉塞·米尔克,\n\n感谢您关于婴儿监视器 BM04 固件更新的咨询。我们真诚地为本次更新可能带来的不便致歉,并非常感谢您的理解和耐心。\n\n请使用以下链接下载婴儿监视器 BM04 固件更新所需的文件:https://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22?usp=sharing\n\n文件夹内容包括:\n1. 一个PDF固件更新教程\n2. 两个BIN固件文件\n请将这两个BIN文件下载到您的SD卡,然后按照PDF中的逐步说明完成更新。\n\n如果您在过程中遇到任何问题,请随时联系我们。我们的技术团队将迅速为您提供帮助。\n\n如果您希望通过WhatsApp联系我们,我们的电话号码是:+1 619 848 0676\nWhatsApp服务时间:周一至周五03:00–12:30,14:00–23:00;周六至周日 14:00–23:00(德国时间)\n\n注意:该固件包目前按地区分阶段发布。目前,它仅优先用于德国的设备。其他欧盟地区将逐步获得支持。由于设备版本、法规要求和兼容性验证可能存在差异,其他地区目前无法提供该固件包。感谢你的理解。\n\n此致敬礼,\nMomcozy客户支持团队",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">亲爱的拉塞·米尔克,</p>\n<p dir=\"auto\">感谢您关于婴儿监视器 BM04 固件更新的咨询。我们真诚地为本次更新可能带来的不便致歉,并非常感谢您的理解和耐心。</p>\n<p dir=\"auto\">请使用以下链接下载婴儿监视器 BM04 固件更新所需的文件:<a href=\"https://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22?usp=sharing\" rel=\"noopener noreferrer\">https://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22?usp=sharing</a></p>\n<p dir=\"auto\">文件夹内容包括:</p>\n<ol dir=\"auto\">\n<li>一个PDF固件更新教程</li>\n<li>两个BIN固件文件<br>请将这两个BIN文件下载到您的SD卡,然后按照PDF中的逐步说明完成更新。</li>\n</ol>\n<p dir=\"auto\">如果您在过程中遇到任何问题,请随时联系我们。我们的技术团队将迅速为您提供帮助。</p>\n<p dir=\"auto\">如果您希望通过WhatsApp联系我们,我们的电话号码是:+1 619 848 0676<br>WhatsApp服务时间:周一至周五03:00–12:30,14:00–23:00;周六至周日 14:00–23:00(德国时间)</p>\n<p dir=\"auto\">注意:该固件包目前按地区分阶段发布。目前,它仅优先用于德国的设备。其他欧盟地区将逐步获得支持。由于设备版本、法规要求和兼容性验证可能存在差异,其他地区目前无法提供该固件包。感谢你的理解。</p>\n<p dir=\"auto\">此致敬礼,<br>Momcozy客户支持团队</p></div>",
      "plain_body": "亲爱的拉塞·米尔克, \n 感谢您关于婴儿监视器 BM04 固件更新的咨询。我们真诚地为本次更新可能带来的不便致歉,并非常感谢您的理解和耐心。 \n 请使用以下链接下载婴儿监视器 BM04 固件更新所需的文件:https://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22?usp=sharing \n 文件夹内容包括: \n \n 一个PDF固件更新教程 \n 两个BIN固件文件\n请将这两个BIN文件下载到您的SD卡,然后按照PDF中的逐步说明完成更新。 \n \n 如果您在过程中遇到任何问题,请随时联系我们。我们的技术团队将迅速为您提供帮助。 \n 如果您希望通过WhatsApp联系我们,我们的电话号码是:+1 619 848 0676\nWhatsApp服务时间:周一至周五03:00–12:30,14:00–23:00;周六至周日 14:00–23:00(德国时间) \n 注意:该固件包目前按地区分阶段发布。目前,它仅优先用于德国的设备。其他欧盟地区将逐步获得支持。由于设备版本、法规要求和兼容性验证可能存在差异,其他地区目前无法提供该固件包。感谢你的理解。 \n 此致敬礼,\nMomcozy客户支持团队",
      "public": true,
      "attachments": [],
      "audit_id": 57832248135961,
      "locale": "zh",
      "outbound_locale": null,
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      "via": {
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          "to": {
            "address": "lasse.mielke95@gmail.com",
            "name": "Lasse Mielke"
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      },
      "created_at": "2026-05-12T03:53:14Z",
      "metadata": {
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          "client": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36 Hutool",
          "ip_address": "52.34.1.252",
          "location": "Boardman, OR, United States",
          "latitude": 45.8401,
          "longitude": -119.705
        },
        "custom": {}
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    },
    {
      "id": 57828706116377,
      "type": "Comment",
      "author_id": 32358742915609,
      "body": "I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier.\n\n\nRequest #1250224 \"针对“Momcozy BM04 Firmware Update Instructions.pdf”的共享请求\" was closed and auto merged into this request. Last comment in request #1250224:\n\n\n要共享 1 项内容吗?\n\n ![标头中的个人资料照片](https://lh3.googleusercontent.com/a/ACg8ocI8uVpVvDj1JYLWpRNau54ZALIYx5_ArVs5Ty20OH-JYi9oAB_H=s64)\nLasse Mielke (lasse.mielke95@gmail.com)**申请使用**以下内容:\n\n ![](https://ssl.gstatic.com/docs/doclist/images/mediatype/icon_3_pdf_x64.png)Momcozy BM04 Firmware Update Instructions.pdf\n\n ![](https://ssl.gstatic.com/docs/documents/share/images/warning_callout_outline_yellow.png)\n\nLasse Mielke不在您组织中。\n\n打开共享设置\n\nGoogle LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA\n lasse.mielke95@gmail.com 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。 ![Google](https://www.gstatic.com/docs/documents/share/images/googleworkspace_logo_192x80.png)",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier.</p>\n<p dir=\"auto\">Request <a href=\"/agent/tickets/1250224\" target=\"_blank\" rel=\"ticket\">#1250224</a> \"针对“Momcozy BM04 Firmware Update Instructions.pdf”的共享请求\" was closed and auto merged into this request. Last comment in request <a href=\"/agent/tickets/1250224\" target=\"_blank\" rel=\"ticket\">#1250224</a>:</p>\n<p dir=\"auto\">要共享 1 项内容吗?</p>\n<p dir=\"auto\"><img src=\"https://lh3.googleusercontent.com/a/ACg8ocI8uVpVvDj1JYLWpRNau54ZALIYx5_ArVs5Ty20OH-JYi9oAB_H=s64\" alt=\"标头中的个人资料照片\"><br>\nLasse Mielke (<a href=\"mailto:lasse.mielke95@gmail.com\" rel=\"noreferrer\">lasse.mielke95@gmail.com</a>)<strong>申请使用</strong>以下内容:</p>\n<p dir=\"auto\"><img src=\"https://ssl.gstatic.com/docs/doclist/images/mediatype/icon_3_pdf_x64.png\" alt=\"\">Momcozy BM04 Firmware Update Instructions.pdf</p>\n<p dir=\"auto\"><img src=\"https://ssl.gstatic.com/docs/documents/share/images/warning_callout_outline_yellow.png\" alt=\"\"></p>\n<p dir=\"auto\">Lasse Mielke不在您组织中。</p>\n<p dir=\"auto\">打开共享设置</p>\n<p dir=\"auto\">Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA<br>\n <a href=\"mailto:lasse.mielke95@gmail.com\" rel=\"noreferrer\">lasse.mielke95@gmail.com</a> 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。 <img src=\"https://www.gstatic.com/docs/documents/share/images/googleworkspace_logo_192x80.png\" alt=\"Google\"></p></div>",
      "plain_body": "I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier. \n Request #1250224 \"针对“Momcozy BM04 Firmware Update Instructions.pdf”的共享请求\" was closed and auto merged into this request. Last comment in request #1250224: \n 要共享 1 项内容吗? \n \n\nLasse Mielke (lasse.mielke95@gmail.com)申请使用以下内容: \n Momcozy BM04 Firmware Update Instructions.pdf \n  \n Lasse Mielke不在您组织中。 \n 打开共享设置 \n Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA\n\n lasse.mielke95@gmail.com 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。",
      "public": false,
      "attachments": [],
      "audit_id": 57828706116249,
      "locale": "zh",
      "outbound_locale": null,
      "translations": [],
      "via": {
        "channel": "system",
        "source": {
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          "from": {
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            "ticket_ids": [
              1250224
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          },
          "rel": "merge"
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      },
      "created_at": "2026-05-12T02:15:01Z",
      "metadata": {
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          "location": "Seychelles",
          "latitude": -4.5833,
          "longitude": 55.6667
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    {
      "id": 57828689026713,
      "type": "Comment",
      "author_id": 57828688996761,
      "body": "要共享 1 项内容吗?\n\n ![标头中的个人资料照片](https://lh3.googleusercontent.com/a/ACg8ocI8uVpVvDj1JYLWpRNau54ZALIYx5_ArVs5Ty20OH-JYi9oAB_H=s64)\nLasse Mielke (lasse.mielke95@gmail.com)**申请使用**以下内容:\n\n ![](https://ssl.gstatic.com/docs/doclist/images/mediatype/icon_3_pdf_x64.png)Momcozy BM04 Firmware Update Instructions.pdf\n\n ![](https://ssl.gstatic.com/docs/documents/share/images/warning_callout_outline_yellow.png)\n\nLasse Mielke不在您组织中。\n\n打开共享设置\n\nGoogle LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA\n lasse.mielke95@gmail.com 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。 ![Google](https://www.gstatic.com/docs/documents/share/images/googleworkspace_logo_192x80.png)",
      "html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><table style=\"border-collapse: collapse; width: 100%; background-color: white; text-align: center; background-color: white\"><tbody><tr><td style=\"padding: 24px 0 16px;\"><table style=\"border-collapse: collapse; hyphens: auto; overflow-wrap: break-word; word-wrap: break-word; word-break: break-word; width: 90%; max-width: 700px; min-width: 280px; text-align: left; margin: auto;\"><tbody><tr><td style=\"padding: 0;\"><table style=\"width: 100%; border-radius: 8px; border-spacing: 0; table-layout: fixed; border-collapse: separate; border: 1px solid #dadce0;\"><tbody><tr><td style=\"padding: 4.5%;\" dir=\"ltr\"><div style=\"margin-bottom: 32px; font-style: normal; font-size: 28px; line-height: 36px; color: #3c4043;\">要共享 1 项内容吗?</div><table style=\"border-collapse: collapse; font-size: 16px; line-height: 24px; color: #202124; letter-spacing: 0.1px; table-layout: fixed; width: 100%; overflow-wrap: break-word;\"><tbody><tr><td style=\"vertical-align: top; width: 50px; padding: 0;\" valign=\"top\"><div><img style=\"border-radius: 50%; display: block;\" width=\"50\" height=\"50\" src=\"https://lh3.googleusercontent.com/a/ACg8ocI8uVpVvDj1JYLWpRNau54ZALIYx5_ArVs5Ty20OH-JYi9oAB_H=s64\" alt=\"标头中的个人资料照片\"></div></td><td style=\"vertical-align: top; padding: 0 0 0 12px;\" valign=\"top\"><div style=\"padding-top: 12px;\">Lasse Mielke (<a href=\"mailto:lasse.mielke95@gmail.com\" style=\"color: inherit; text-decoration: none;\" rel=\"noreferrer\">lasse.mielke95@gmail.com</a>)<b>申请使用</b>以下内容:</div></td></tr></tbody></table><table style=\"border-spacing: 0 4px; table-layout: fixed; width: 100%; overflow-wrap: break-word;\"><tbody><tr style=\"height: 28px;\"></tr><tr><td style=\"padding: 0;\"><a href=\"https://drive.google.com/file/d/1RYsBqoYdplW07dM6gXNj6W8jiORknC8u/view?usp=sharing_erl&amp;userstoinvite=lasse.mielke95@gmail.com&amp;role=reader&amp;ts=6a020da9\" style=\"color: #3c4043; display: inline-block; max-width: 100%; text-decoration: none; vertical-align: top; border-radius: 16px; white-space: nowrap; border: 1px solid #DADCE0;\" rel=\"noreferrer\"><div style=\"line-height: 18px; overflow: hidden; text-overflow: ellipsis; padding: 6px 12px;\"><span style=\"display: inline-block; vertical-align: middle; min-width: 26px; width: 26px;\"><img src=\"https://ssl.gstatic.com/docs/doclist/images/mediatype/icon_3_pdf_x64.png\" width=\"18\" height=\"18\" style=\"vertical-align: top;\"></span><span style=\"display: inline; letter-spacing: 0.2px; vertical-align: middle; font: 500 14px/18px Google, Sans, Roboto, Arial, Helvetica, sans-serif;\">Momcozy BM04 Firmware Update Instructions.pdf</span></div></a></td></tr></tbody></table><table style=\"border-collapse: collapse;\"><tbody><tr style=\"height: 24px;\"><td></td></tr></tbody></table><div style=\"background-color: #fef7e0; border-radius: 4px; padding: 12px 16px;\"><div style=\"display: table-cell; vertical-align: middle;\"><img src=\"https://ssl.gstatic.com/docs/documents/share/images/warning_callout_outline_yellow.png\" width=\"24px\" height=\"24px\" style=\"margin-left: 7px; margin-right: 19px; vertical-align: middle;\"></div><div style=\"color: #3c4043; display: table-cell; font-size: 14px; line-height: 20px; vertical-align: middle;\"><a href=\"mailto:lasse.mielke95@gmail.com\" style=\"color: inherit; text-decoration: none;\" rel=\"noreferrer\">Lasse Mielke</a>不在您组织中。</div></div><table style=\"border-collapse: collapse;\"><tbody><tr style=\"height: 32px;\"><td></td></tr></tbody></table><div><a href=\"https://drive.google.com/file/d/1RYsBqoYdplW07dM6gXNj6W8jiORknC8u/view?usp=sharing_erp&amp;userstoinvite=lasse.mielke95@gmail.com&amp;role=reader&amp;ts=6a020da9&amp;actionButton=1\" style=\" border-radius: 18px; box-sizing: border-box; display: inline-block; letter-spacing: .25px; min-height: 36px; text-align: center; text-decoration: none; background-color: #0B57D0; color: #fff; cursor: pointer; padding: 0 24px; border-style: none; font: 500 14px/36px Google, Sans, Roboto, Arial, Helvetica, sans-serif;\" rel=\"noreferrer\">打开共享设置</a></div></td></tr></tbody></table><table style=\"border-collapse: collapse; width: 100%;\"><tbody><tr><td style=\"padding: 24px 4.5%;\"><table style=\"border-collapse: collapse; width: 100%;\" dir=\"ltr\"><tbody><tr><td style=\" color: #5F6368; width: 100%; font-size: 12px; line-height: 16px; min-height: 40px; letter-spacing: .3px; padding: 0;\">Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA<br> <a href=\"mailto:lasse.mielke95@gmail.com\" style=\"color: inherit; text-decoration: none;\" rel=\"noreferrer\">lasse.mielke95@gmail.com</a> 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。</td><td style=\"min-width: 96px; padding: 0 0 0 20px;\"><a href=\"https://workspace.google.com/\" style=\"text-decoration: none;\" rel=\"noreferrer\"><img src=\"https://www.gstatic.com/docs/documents/share/images/googleworkspace_logo_192x80.png\" width=\"96\" height=\"40\" alt=\"Google\" style=\"font-size: 16px; font-weight: 500; color: #5F6368;\"></a></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></div>",
      "plain_body": "要共享 1 项内容吗?    Lasse Mielke (lasse.mielke95@gmail.com)申请使用以下内容:  Momcozy BM04 Firmware Update Instructions.pdf     Lasse Mielke不在您组织中。   打开共享设置 Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA\n lasse.mielke95@gmail.com 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。",
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