提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1250205",
"subject": "Broken mobile flow packages",
"description": "Hello,\n On April 30th I bought two of the\nMomcozy Upgrade Original Replacement Accessories for Upgraded Mobile Flow | Upgraded M9,Original Upgraded M9 off Amazon. They were sold by the Momcozy official store. Today after pumping I discontinued the top part of the pump from the collection container and the white tab broke.\n\nPlease see photo of broken tab and the receipt to verify the purchase.\n\nWould Momcozy replace this part?\n\nSincerely,\nKatherine Stevenson [image0.png] [image1.png] [image2.jpeg]\nSent from my iPhone",
"status": "open",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T02:05:29Z",
"updated_at": "2026-05-13T23:39:55Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "5/13- Flange broken~ order number is 2* overall rep parts",
"agents_notes": "5/13- Flange broken~ order number is 2* overall rep parts",
"category_field_id": "34154549939865",
"category_name": "CPI::Parts crack or break",
"category_value": "cpi__parts_crack_or_break",
"category_zh": "配件开裂或断裂"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"email": 3,
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"messages": [
{
"conversation_id": "57894937533209",
"type": "Comment",
"created_at": "2026-05-13T23:39:55Z",
"author_id": "56455952577305",
"author_name": "Katie",
"author_role": "end-user",
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"text": "Full name: Katie Stevenson \n\nStreet address: 8734 wildcat rd\n\nCity: jeddo \n\nState/Province: MI\n\nCountry: United States \n\nZIP/Postal code: 48032\n\nPhone number: 8103040564\n\nHow many faulty pump flange(s) do you need replaced? 1 or 2: 2 \n \n \n \n\n Sent from my iPhone \n \n\n On May 13, 2026, at 2:40 AM, Quincy (Momcozy support) wrote:\n\n \n \n \n \n \n Hello,\n\n \n\nThank you for your cooperation.\n\n \n\nWe have reviewed the information you provided and are ready to proceed with a replacement for you. If you agree to receive the replacement, please kindly send us your recipient details in the format below. Once we receive your information, we will ship the\n parcel immediately.\n\n \n\nFull name:\n\nStreet address:\n\nCity:\n\nState/Province:\n\nCountry:\n\nZIP/Postal code:\n\nPhone number:\n\nHow many faulty pump flange(s) do you need replaced? 1 or 2:\n\n \n\nWe look forward to your reply.\n\n \n\nBest regards,\n\nMomcozy Customer Support Team\n\n \n \n\n \nThis email is a service from Momcozy. Delivered by \nZendesk \n\n \n On May 12, 2026 at 1:43:21 PM UTC, Katie katie.flad@hotmail.com wrote:\n\n \n \nThe part the broke is the the white part in the attached picture! \n \n\n Sent from my iPhone \n \n\n On May 11, 2026, at 10:08 PM, Kate (Momcozy support) wrote:\n\n \n \n \n \n \n \n \n Dear Katie, \n Thank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support. \n We understand this must be frustrating for you, and we’d like to help resolve this for you as soon as possible. To do that, we just need a little more information from you. \n Please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to\n obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.(If already provided, please ignore.) \n Best regards, \n Momcozy Customer Support Team \n \n \n\n \nThis email is a service from Momcozy. Delivered by \nZendesk \n\n \n On May 12, 2026 at 2:05:29 AM UTC, Katie katie.flad@hotmail.com wrote:\n\n \n \nHello, \n On April 30th I bought two of the \n \nMomcozy Upgrade Original Replacement Accessories\n for Upgraded Mobile Flow | Upgraded M9,Original Upgraded M9 off Amazon. They were sold by the Momcozy official store. Today after pumping I discontinued the top part of the pump from the collection container and the white tab broke. \n \n\n \n Please see photo of broken tab and the receipt\n to verify the purchase. \n \n\n \n Would Momcozy replace this part? \n \n\n \n Sincerely, \n Katherine Stevenson \n Sent from my iPhone \n \n[9JJXGR-56P13]\n \n \n \n \n\n \n \n \n \n \n[9JJXGR-56P13]"
},
{
"conversation_id": "57873717994137",
"type": "Comment",
"created_at": "2026-05-13T06:40:02Z",
"author_id": "43365731835033",
"author_name": "BL-A2-Pump-Chelcy",
"author_role": "agent",
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"text": "Hello,\n \nThank you for your cooperation.\n \nWe have reviewed the information you provided and are ready to proceed with a replacement for you. If you agree to receive the replacement, please kindly send us your recipient details in the format below. Once we receive your information, we will ship the parcel immediately.\n \nFull name:\nStreet address:\nCity:\nState/Province:\nCountry:\nZIP/Postal code:\nPhone number:\nHow many faulty pump flange(s) do you need replaced? 1 or 2:\n \nWe look forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57851321834265",
"type": "Comment",
"created_at": "2026-05-12T13:43:21Z",
"author_id": "56455952577305",
"author_name": "Katie",
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"text": "The part the broke is the the white part in the attached picture! \n \n\n Sent from my iPhone"
},
{
"conversation_id": "57828465008025",
"type": "Comment",
"created_at": "2026-05-12T02:08:16Z",
"author_id": "33115828554905",
"author_name": "AI Agent-Kate",
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"text": "Dear Katie, \n Thank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support. \n We understand this must be frustrating for you, and we’d like to help resolve this for you as soon as possible. To do that, we just need a little more information from you. \n Please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.(If already provided, please ignore.) \n Best regards, \n Momcozy Customer Support Team"
},
{
"conversation_id": "57828347330969",
"type": "Comment",
"created_at": "2026-05-12T02:05:29Z",
"author_id": "56455952577305",
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"text": "Hello, \n On April 30th I bought two of the \n \nMomcozy Upgrade Original Replacement Accessories\n for Upgraded Mobile Flow | Upgraded M9,Original Upgraded M9 off Amazon. They were sold by the Momcozy official store. Today after pumping I discontinued the top part of the pump from the collection container and the white tab broke. \n \n\n \n Please see photo of broken tab and the receipt\n to verify the purchase. \n \n\n \n Would Momcozy replace this part? \n \n\n \n Sincerely, \n Katherine Stevenson \n Sent from my iPhone"
}
]
}
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"body": "> Full name: Katie Stevenson\n> Street address: 8734 wildcat rd\n> City: jeddo\n> State/Province: MI\n> Country: United States\n> ZIP/Postal code: 48032\n> Phone number: 8103040564\n> How many faulty pump flange(s) do you need replaced? 1 or 2: 2\n\n\n\nSent from my iPhone\n\n\n\n> On May 13, 2026, at 2:40 AM, Quincy (Momcozy support) <support@momcozy.com> wrote:\n\n> \n>\n> Hello,\n>\n> Thank you for your cooperation.\n>\n> We have reviewed the information you provided and are ready to proceed with a replacement for you. If you agree to receive the replacement, please kindly send us your recipient details in the format below. Once we receive your information, we will ship the parcel immediately.\n>\n> Full name:\n> Street address:\n> City:\n> State/Province:\n> Country:\n> ZIP/Postal code:\n> Phone number:\n> How many faulty pump flange(s) do you need replaced? 1 or 2:\n>\n> We look forward to your reply.\n>\n> Best regards,\n> Momcozy Customer Support Team\n>\n>\n>\n> This email is a service from Momcozy. Delivered by Zendesk\n>\n>\n> On May 12, 2026 at 1:43:21 PM UTC, Katie katie.flad@hotmail.com wrote:\n>\n> > The part the broke is the the white part in the attached picture!\n> > \n> >\n> > Sent from my iPhone\n> >\n> >\n> >\n> > > On May 11, 2026, at 10:08 PM, Kate (Momcozy support) <support@momcozy.com> wrote:\n> >\n> > > \n> > >\n> > > Dear Katie,\n> > >\n> > > Thank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support.\n> > >\n> > > We understand this must be frustrating for you, and we’d like to help resolve this for you as soon as possible. To do that, we just need a little more information from you.\n> > >\n> > > Please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.(If already provided, please ignore.)\n> > >\n> > > Best regards,\n> > >\n> > > Momcozy Customer Support Team\n> > >\n> > >\n> > >\n> > > This email is a service from Momcozy. Delivered by Zendesk\n> > >\n> > >\n> > > On May 12, 2026 at 2:05:29 AM UTC, Katie katie.flad@hotmail.com wrote:\n> > >\n> > > > Hello,\n> > > > On April 30th I bought two of the\n> > > > # Momcozy Upgrade Original Replacement Accessories for Upgraded Mobile Flow | Upgraded M9,Original Upgraded M9 off Amazon. They were sold by the Momcozy official store. Today after pumping I discontinued the top part of the pump from the collection container and the white tab broke.\n> > > >\n> > > >\n> > > >\n> > > >\n> > > > Please see photo of broken tab and the receipt to verify the purchase.\n> > > >\n> > > >\n> > > >\n> > > >\n> > > > Would Momcozy replace this part?\n> > > >\n> > > >\n> > > >\n> > > >\n> > > > Sincerely,\n> > > >\n> > > > Katherine Stevenson   \n> > > >\n> > > > Sent from my iPhone\n> > > >\n> > > > [9JJXGR-56P13]\n> >\n> > [9JJXGR-56P13]",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><blockquote>\n<div dir=\"ltr\">\n<div style=\" font-size: 14px; line-height: 1.5; color: rgb(68, 68, 68);\">\n<div class=\"zd-comment\" dir=\"auto\">Full name: Katie Stevenson <br>\nStreet address: 8734 wildcat rd<br>\nCity: jeddo <br>\nState/Province: MI<br>\nCountry: United States <br>\nZIP/Postal code: 48032<br>\nPhone number: 8103040564<br>\nHow many faulty pump flange(s) do you need replaced? 1 or 2: 2 </div>\n</div>\n</div>\n</blockquote>\n<br>\n<div dir=\"ltr\">Sent from my iPhone</div>\n<div dir=\"ltr\"><br>\n<blockquote>On May 13, 2026, at 2:40 AM, Quincy (Momcozy support) <support@momcozy.com> wrote:<br>\n<br>\n</blockquote>\n</div>\n<blockquote>\n<div dir=\"ltr\">\n<div style=\" font-size: 14px; line-height: 1.5; color: #444444;\">\n<div class=\"zd-comment\" dir=\"auto\">Hello,<br>\n <br>\nThank you for your cooperation.<br>\n <br>\nWe have reviewed the information you provided and are ready to proceed with a replacement for you. If you agree to receive the replacement, please kindly send us your recipient details in the format below. Once we receive your information, we will ship the\n parcel immediately.<br>\n <br>\nFull name:<br>\nStreet address:<br>\nCity:<br>\nState/Province:<br>\nCountry:<br>\nZIP/Postal code:<br>\nPhone number:<br>\nHow many faulty pump flange(s) do you need replaced? 1 or 2:<br>\n <br>\nWe look forward to your reply.<br>\n <br>\nBest regards,<br>\nMomcozy Customer Support Team<br>\n</div>\n</div>\n<br>\n<div style=\" font-size: 12px; line-height: 1.5; color: #49545c; padding-top: 10px; margin: 10px 0 14px;\">\nThis email is a service from Momcozy. Delivered by <a href=\"https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification\" style=\"color: black;\" rel=\"noreferrer\">\nZendesk</a> </div>\n<br>\n<div>\n<div>On May 12, 2026 at 1:43:21 PM UTC, Katie katie.flad@hotmail.com wrote:<br>\n</div>\n<blockquote style=\"border-left-width: 1px; border-left-color: rgb(204,204,204); border-left-style: solid; padding-left: 1ex; margin: 0px 0px 0px 0.8ex;\">\nThe part the broke is the the white part in the attached picture! \n<div><br>\n<div dir=\"ltr\">Sent from my iPhone</div>\n<div dir=\"ltr\"><br>\n<blockquote>On May 11, 2026, at 10:08 PM, Kate (Momcozy support) <support@momcozy.com> wrote:<br>\n<br>\n</blockquote>\n</div>\n<blockquote>\n<div dir=\"ltr\">\n<div style=\" font-size: 14px; line-height: 1.5; color: #444444;\">\n<p dir=\"auto\"></p>\n<div class=\"zd-comment\" dir=\"auto\">\n<p dir=\"auto\" style=\"color: #2b2e2f; line-height: 22px; margin: 15px 0;\">Dear Katie,</p>\n<p dir=\"auto\" style=\"color: #2b2e2f; line-height: 22px; margin: 15px 0;\">Thank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support.</p>\n<p dir=\"auto\" style=\"color: #2b2e2f; line-height: 22px; margin: 15px 0;\">We understand this must be frustrating for you, and we’d like to help resolve this for you as soon as possible. To do that, we just need a little more information from you.</p>\n<p dir=\"auto\" style=\"color: #2b2e2f; line-height: 22px; margin: 15px 0;\">Please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to\n obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.(If already provided, please ignore.)</p>\n<p dir=\"auto\" style=\"color: #2b2e2f; line-height: 22px; margin: 15px 0;\">Best regards,</p>\n<p dir=\"auto\" style=\"color: #2b2e2f; line-height: 22px; margin: 15px 0;\">Momcozy Customer Support Team</p>\n</div>\n</div>\n<br>\n<div style=\" font-size: 12px; line-height: 1.5; color: #49545c; padding-top: 10px; margin: 10px 0 14px;\">\nThis email is a service from Momcozy. Delivered by <a href=\"https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification\" style=\"color: black;\" rel=\"noreferrer\">\nZendesk</a> </div>\n<br>\n<div>\n<div>On May 12, 2026 at 2:05:29 AM UTC, Katie katie.flad@hotmail.com wrote:<br>\n</div>\n<blockquote style=\"border-left-width: 1px; border-left-color: rgb(204,204,204); border-left-style: solid; padding-left: 1ex; margin: 0px 0px 0px 0.8ex;\">\nHello, \n<div> On April 30th I bought two of the \n<h1 style=\"box-sizing: border-box; text-rendering: optimizelegibility; font-weight: var(--__SARCETZnk,400) !important; font-size: 1.4rem !important; line-height: 1.2858 !important; color: rgb(86, 89, 89); margin: 0px; padding: 0px;\" dir=\"auto\">\n<span style=\"box-sizing: border-box; font-size: 1.4rem !important; line-height: 1.2858 !important;\">Momcozy Upgrade Original Replacement Accessories\n for Upgraded Mobile Flow | Upgraded M9,Original Upgraded M9 off Amazon. They were sold by the Momcozy official store. Today after pumping I discontinued the top part of the pump from the collection container and the white tab broke. </span></h1>\n<div><span style=\"box-sizing: border-box; font-size: 1.4rem !important; line-height: 1.2858 !important;\"><br>\n</span></div>\n<div><span style=\"box-sizing: border-box; font-size: 1.4rem !important; line-height: 1.2858 !important;\">Please see photo of broken tab and the receipt\n to verify the purchase. </span></div>\n<div><span style=\"box-sizing: border-box; font-size: 1.4rem !important; line-height: 1.2858 !important;\"><br>\n</span></div>\n<div><span style=\"font-size: 22.4px;\">Would Momcozy replace this part? </span></div>\n<div><span style=\"font-size: 22.4px;\"><br>\n</span></div>\n<div><span style=\"font-size: 22.4px;\">Sincerely, </span></div>\n<div><span style=\"font-size: 22.4px;\">Katherine Stevenson </span></div>\n<div dir=\"ltr\">Sent from my iPhone</div>\n</div>\n<span style=\"color: #FFFFFF;\">[9JJXGR-56P13]</span>\n</blockquote>\n</div>\n<div style=\"display: none;\">\n<div>\n\n</div>\n</div>\n</div>\n</blockquote>\n</div>\n<span style=\"color: #FFFFFF;\">[9JJXGR-56P13]</span>\n</blockquote>\n</div>\n<div style=\"display: none;\">\n<div>\n\n</div>\n</div>\n</div>\n</blockquote></div>",
"plain_body": "Full name: Katie Stevenson \n\nStreet address: 8734 wildcat rd\n\nCity: jeddo \n\nState/Province: MI\n\nCountry: United States \n\nZIP/Postal code: 48032\n\nPhone number: 8103040564\n\nHow many faulty pump flange(s) do you need replaced? 1 or 2: 2 \n \n \n \n\n\n Sent from my iPhone \n \n\n On May 13, 2026, at 2:40 AM, Quincy (Momcozy support) <support@momcozy.com> wrote:\n\n\n\n \n \n \n \n \n Hello,\n\n \n\nThank you for your cooperation.\n\n \n\nWe have reviewed the information you provided and are ready to proceed with a replacement for you. If you agree to receive the replacement, please kindly send us your recipient details in the format below. Once we receive your information, we will ship the\n parcel immediately.\n\n \n\nFull name:\n\nStreet address:\n\nCity:\n\nState/Province:\n\nCountry:\n\nZIP/Postal code:\n\nPhone number:\n\nHow many faulty pump flange(s) do you need replaced? 1 or 2:\n\n \n\nWe look forward to your reply.\n\n \n\nBest regards,\n\nMomcozy Customer Support Team\n\n \n \n\n\n \nThis email is a service from Momcozy. Delivered by \nZendesk \n\n\n \n On May 12, 2026 at 1:43:21 PM UTC, Katie katie.flad@hotmail.com wrote:\n\n \n \nThe part the broke is the the white part in the attached picture! \n \n\n Sent from my iPhone \n \n\n On May 11, 2026, at 10:08 PM, Kate (Momcozy support) <support@momcozy.com> wrote:\n\n\n\n \n \n \n \n \n \n \n Dear Katie, \n Thank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support. \n We understand this must be frustrating for you, and we’d like to help resolve this for you as soon as possible. To do that, we just need a little more information from you. \n Please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to\n obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.(If already provided, please ignore.) \n Best regards, \n Momcozy Customer Support Team \n \n \n\n\n \nThis email is a service from Momcozy. Delivered by \nZendesk \n\n\n \n On May 12, 2026 at 2:05:29 AM UTC, Katie katie.flad@hotmail.com wrote:\n\n \n \nHello, \n On April 30th I bought two of the \n \nMomcozy Upgrade Original Replacement Accessories\n for Upgraded Mobile Flow | Upgraded M9,Original Upgraded M9 off Amazon. They were sold by the Momcozy official store. Today after pumping I discontinued the top part of the pump from the collection container and the white tab broke. \n \n\n \n Please see photo of broken tab and the receipt\n to verify the purchase. \n \n\n \n Would Momcozy replace this part? \n \n\n \n Sincerely, \n Katherine Stevenson \n Sent from my iPhone \n \n[9JJXGR-56P13]\n \n \n \n \n\n \n \n \n \n \n[9JJXGR-56P13]",
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"body": "Hello,\n\nThank you for your cooperation.\n\nWe have reviewed the information you provided and are ready to proceed with a replacement for you. If you agree to receive the replacement, please kindly send us your recipient details in the format below. Once we receive your information, we will ship the parcel immediately.\n\nFull name:\nStreet address:\nCity:\nState/Province:\nCountry:\nZIP/Postal code:\nPhone number:\nHow many faulty pump flange(s) do you need replaced? 1 or 2:\n\nWe look forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for your cooperation.<br> <br>We have reviewed the information you provided and are ready to proceed with a replacement for you. If you agree to receive the replacement, please kindly send us your recipient details in the format below. Once we receive your information, we will ship the parcel immediately.<br> <br>Full name:<br>Street address:<br>City:<br>State/Province:<br>Country:<br>ZIP/Postal code:<br>Phone number:<br>How many faulty pump flange(s) do you need replaced? 1 or 2:<br> <br>We look forward to your reply.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThank you for your cooperation.\n \nWe have reviewed the information you provided and are ready to proceed with a replacement for you. If you agree to receive the replacement, please kindly send us your recipient details in the format below. Once we receive your information, we will ship the parcel immediately.\n \nFull name:\nStreet address:\nCity:\nState/Province:\nCountry:\nZIP/Postal code:\nPhone number:\nHow many faulty pump flange(s) do you need replaced? 1 or 2:\n \nWe look forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "The part the broke is the the white part in the attached picture!\n \n\nSent from my iPhone",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">The part the broke is the the white part in the attached picture! \n<div><img alt=\"image0.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/QLP66JFHOhcSAAYQeLoi21nTM/?name=image0.jpeg\"><br>\n<div dir=\"ltr\">Sent from my iPhone</div>\n\n</div></div>",
"plain_body": "The part the broke is the the white part in the attached picture! \n \n\n Sent from my iPhone",
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"body": "Dear Katie,\n\nThank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support.\n\nWe understand this must be frustrating for you, and we’d like to help resolve this for you as soon as possible. To do that, we just need a little more information from you.\n\nPlease provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.(If already provided, please ignore.)\n\nBest regards,\n\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Dear Katie,</p>\n<p dir=\"auto\">Thank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support.</p>\n<p dir=\"auto\">We understand this must be frustrating for you, and we’d like to help resolve this for you as soon as possible. To do that, we just need a little more information from you.</p>\n<p dir=\"auto\">Please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.(If already provided, please ignore.)</p>\n<p dir=\"auto\">Best regards,</p>\n<p dir=\"auto\">Momcozy Customer Support Team</p></div>",
"plain_body": "Dear Katie, \n Thank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support. \n We understand this must be frustrating for you, and we’d like to help resolve this for you as soon as possible. To do that, we just need a little more information from you. \n Please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.(If already provided, please ignore.) \n Best regards, \n Momcozy Customer Support Team",
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"body": "Hello,\n On April 30th I bought two of the\n# Momcozy Upgrade Original Replacement Accessories for Upgraded Mobile Flow | Upgraded M9,Original Upgraded M9 off Amazon. They were sold by the Momcozy official store. Today after pumping I discontinued the top part of the pump from the collection container and the white tab broke.\n\n\n\n\nPlease see photo of broken tab and the receipt to verify the purchase.\n\n\n\n\nWould Momcozy replace this part?\n\n\n\n\nSincerely,\n\nKatherine Stevenson   \n\nSent from my iPhone",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">\nHello, \n<div> On April 30th I bought two of the \n<h1 style=\"box-sizing: border-box; text-rendering: optimizelegibility; font-weight: var(--__SARCETZnk,400) !important; font-size: 1.4rem !important; line-height: 1.2858 !important; color: rgb(86, 89, 89); margin: 0px; padding: 0px;\" dir=\"auto\">\n<span style=\"box-sizing: border-box; font-size: 1.4rem !important; line-height: 1.2858 !important;\">Momcozy Upgrade Original Replacement Accessories\n for Upgraded Mobile Flow | Upgraded M9,Original Upgraded M9 off Amazon. They were sold by the Momcozy official store. Today after pumping I discontinued the top part of the pump from the collection container and the white tab broke. </span></h1>\n<div><span style=\"box-sizing: border-box; font-size: 1.4rem !important; line-height: 1.2858 !important;\"><br>\n</span></div>\n<div><span style=\"box-sizing: border-box; font-size: 1.4rem !important; line-height: 1.2858 !important;\">Please see photo of broken tab and the receipt\n to verify the purchase. </span></div>\n<div><span style=\"box-sizing: border-box; font-size: 1.4rem !important; line-height: 1.2858 !important;\"><br>\n</span></div>\n<div><span style=\"font-size: 22.4px;\">Would Momcozy replace this part? </span></div>\n<div><span style=\"font-size: 22.4px;\"><br>\n</span></div>\n<div><span style=\"font-size: 22.4px;\">Sincerely, </span></div>\n<div><span style=\"font-size: 22.4px;\">Katherine Stevenson <img alt=\"image0.png\" src=\"https://rootglobal.zendesk.com/attachments/token/Kooe4jDqwoFm64u4cMxnKnksn/?name=image0.png\"><img alt=\"image1.png\" src=\"https://rootglobal.zendesk.com/attachments/token/maqELpfxT5VVjz3JrVQR7rlZF/?name=image1.png\"><img alt=\"image2.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/vqDcHsOJGdf8hESdR8kokuMT3/?name=image2.jpeg\"></span></div>\n<div dir=\"ltr\">Sent from my iPhone</div>\n</div></div>",
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