提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1250090",
"subject": "Re: Momcozy Re: Re: Momcozy Re: faulty air 1",
"description": "This is a follow-up to your previous request #1230946 \"Re: Momcozy Re: faulty air 1\"\n\nHi Momcozy, \n\nThis is my paypal account: syasyanur12@gmail.com\n\nThanks!",
"status": "solved",
"priority": "normal",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-12T01:21:06Z",
"updated_at": "2026-05-12T10:36:45Z"
},
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"category_name": "CPI::Weak suction",
"category_value": "cpi__weak_suction",
"category_zh": "吸力弱"
},
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"local_channel": "Agent",
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}
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{
"conversation_id": "57846800522777",
"type": "Comment",
"created_at": "2026-05-12T10:36:45Z",
"author_id": "52097140157593",
"author_name": "RT-TK-Mia",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
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"text": "Dear Customer,\n \n🧡Thank you so much for promptly providing the necessary information! We truly appreciate your cooperation.\n \n✨We are happy to confirm that all your details have been registered in our system. We are now moving forward with the refund process.\n \n👉You can expect the refund to be fully processed within one week.\n \nWe appreciate your patience and understanding.\n \nWarmly,\nThe Customer Service Team"
},
{
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"type": "Comment",
"created_at": "2026-05-12T01:21:06Z",
"author_id": "55562604274329",
"author_name": "syasya nur",
"author_role": "end-user",
"sender_type": "customer",
"channel": "web",
"public": true,
"recording_type": "",
"text": "This is a follow-up to your previous request #1230946 \"Re: Momcozy Re: faulty air 1\" Hi Momcozy, \n This is my paypal account: syasyanur12@gmail.com \n Thanks!"
}
]
}
ticket_raw_json
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{
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{
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"value": "cpi__weak_suction",
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"ticket_id": 1250090,
"assignee_id": 52097140157593,
"created": "2026-05-12T01:21:06Z",
"subject": "Re: Momcozy Re: Re: Momcozy Re: faulty air 1",
"support_type": "Agent",
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"ticket": {
"id": 1250090,
"subject": "Re: Momcozy Re: Re: Momcozy...",
"description": "This is a follow-up to your previous request #1230946 \"Re: Momcozy Re: faulty air 1\"\n\nHi Momcozy, \n\nThis is my paypal account: syasyanur12@gmail.com\n\nThanks!",
"is_group_public": true,
"status": "solved",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1250090.json",
"custom_status_id": 32358772428057,
"brand_id": 32404259465241,
"last_comment": {
"id": 57846800522777,
"body": "Dear Customer,\n \n🧡Thank you so much for promptly providing the necessary information! We truly appreciate your cooperation.\n \n✨We are happy to confirm that all your details have been registered in our system. We are now moving forward with the refund process.\n \n👉You can expect the refund to be fully processed within one week.\n \nWe appreciate your patience and understanding.\n \nWarmly,\nThe Customer Service Team",
"created_at": "2026-05-12T10:36:45Z",
"author_id": 52097140157593,
"public": true
}
}
}
conversation_raw_json
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"type": "Comment",
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"body": "Dear Customer,\n\n🧡Thank you so much for promptly providing the necessary information! We truly appreciate your cooperation.\n\n✨We are happy to confirm that all your details have been registered in our system. We are now moving forward with the refund process.\n\n👉You can expect the refund to be fully processed within one week.\n\nWe appreciate your patience and understanding.\n\nWarmly,\nThe Customer Service Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Customer,<br> <br>🧡Thank you so much for promptly providing the necessary information! We truly appreciate your cooperation.<br> <br>✨We are happy to confirm that all your details have been registered in our system. We are now moving forward with the refund process.<br> <br>👉You can expect the refund to be fully processed within one week.<br> <br>We appreciate your patience and understanding.<br> <br>Warmly,<br>The Customer Service Team<br></div>",
"plain_body": "Dear Customer,\n \n🧡Thank you so much for promptly providing the necessary information! We truly appreciate your cooperation.\n \n✨We are happy to confirm that all your details have been registered in our system. We are now moving forward with the refund process.\n \n👉You can expect the refund to be fully processed within one week.\n \nWe appreciate your patience and understanding.\n \nWarmly,\nThe Customer Service Team",
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"attachments": [],
"audit_id": 57846800522649,
"locale": "en",
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"source": {
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"address": "syasyanur12@gmail.com",
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}
},
"created_at": "2026-05-12T10:36:45Z",
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{
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"body": "This is a follow-up to your previous request #1230946 \"Re: Momcozy Re: faulty air 1\"\n\nHi Momcozy,\n\n\n\nThis is my paypal account: syasyanur12@gmail.com\n\n\n\nThanks!",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1230946\" target=\"_blank\" rel=\"ticket\">#1230946</a> \"Re: Momcozy Re: faulty air 1\"</div><div dir=\"auto\">Hi Momcozy, </div><div dir=\"auto\"><br></div><div dir=\"auto\">This is my paypal account: <a href=\"mailto:syasyanur12@gmail.com\" rel=\"noreferrer\">syasyanur12@gmail.com</a></div><div dir=\"auto\"><br></div><div dir=\"auto\">Thanks!</div><div><br><div></div></div></div>",
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"created_at": "2025-11-03T07:14:39Z",
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