提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1250137",
"subject": "Wearables issue",
"description": "I bought my wearable pumps back in late January this year and started using them February, I have been keeping up with the cleaning and charging them aswell. I used them around 5:30pm on Monday the 11th and plugged them into the chargers they came with before leaving for dinner when I came back I was due to pump shortly after and noticed that the one pump moder was not functioning (it wouldn’t turn on and would not charge) the low battery light that usually is fairly bright was very dim and flashing fast I couldn’t see the light from the logo untill I held it in complete darkness. I have been loving these pumps and I’m not quite done with my current pumping journey yet. I have tryed the trouble shooting of holding the button down for 5 seconds as well as trying different charging cords including the one that was charging the other pump. \nJessica 😊",
"status": "pending",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T01:40:24Z",
"updated_at": "2026-05-13T08:52:48Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "Unable to turn on and charge |\nno receipt\n\nMD 7/2025",
"agents_notes": "Unable to turn on and charge |\nno receipt\n\nMD 7/2025",
"category_field_id": "34154549939865",
"category_name": "CPI::Unable to charge",
"category_value": "cpi__unable_to_charge",
"category_zh": "无法充电"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 4,
"email": 2
}
},
"messages": [
{
"conversation_id": "57878775090585",
"type": "Comment",
"created_at": "2026-05-13T08:52:48Z",
"author_id": "33112196580505",
"author_name": "BL-B2B-Emilou",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nI hope you are doing well.\n \nTo proceed, we need a copy of the receipt so we can verify your order details and check the warranty status. If the receipt is unavailable, please see if you can locate a payment confirmation, transfer record, or bank statement. Alternatively, you might find a record in your Walmart app. Walmart also offers receipt reprinting services at their stores, which you could try.\n \nWe apologize for any inconvenience and appreciate your understanding. Thank you very much!\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57874788430105",
"type": "Comment",
"created_at": "2026-05-13T07:07:12Z",
"author_id": "33115663095193",
"author_name": "BL-B2B-Marie",
"author_role": "agent",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Hello,\n \nI hope you are doing well.\n \nTo proceed, we need a copy of the receipt so we can verify your order details and check the warranty status. If the receipt is unavailable, please see if you can locate a payment confirmation, transfer record, or bank statement. Alternatively, you might find a record in your Walmart app. Walmart also offers receipt reprinting services at their stores, which you could try.\n \nHello,\n \nThank you for reaching us, regarding the issues with your M6 breast pumps.\n \nWe’re sorry to hear that one pump has stopped working completely and that the second pump is experiencing weak suction. We understand how frustrating this must be, especially after troubleshooting the suction levels and confirming there is no visible damage or accessory issue.\n \n To proceed with a replacement, please provide your shipping details below:\n \nName:\nStreet Address:\nCity:\nState:\nCountry:\nZipcode:\nContact Number:\n \nWe know how important it is to have equipment you can rely on. Thank you for your patience and cooperation as we work to resolve this for you.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57848949030553",
"type": "Comment",
"created_at": "2026-05-12T11:56:08Z",
"author_id": "50761867876761",
"author_name": "RT-CD-Smartpump-Chailyn",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Jessica,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57845622886553",
"type": "Comment",
"created_at": "2026-05-12T09:59:00Z",
"author_id": "56788448853401",
"author_name": "JessicaRoulston",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Good morning I don’t have the receipt anymore I did for a while but then we moved and I can’t find where I put it. I bought it in Ontario Canada. I have been using the cords that came with I don’t know wha my they are called but I did try a regular c cord aswell. I should have got a video of it last night when it was doing the flashing but now it dosent have anything. \n Jessica 😊"
},
{
"conversation_id": "57839484459673",
"type": "Comment",
"created_at": "2026-05-12T07:10:01Z",
"author_id": "50761867876761",
"author_name": "RT-CD-Smartpump-Chailyn",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Jessica,\n \nWe’re so sorry to hear one of your wearable pumps won’t turn on or charge properly, and we truly understand how frustrating this is especially when you still rely on it for your pumping journey. Thank you for sharing your detailed usage situation and that you’ve already followed regular cleaning, charging and troubleshooting steps.\n \nCould you please provide the UDI code from the bottom of the product box? You can get it by scanning the QR code next to the production date and SN number. If you no longer have the box, please scan the QR code on the bottom of the pump for the serial number.\n \nWe noticed you purchased it from Walmart. Could you please let us know which country you bought it in? If you still have the purchase receipt, kindly share it with us as well.\n \nPlease kindly confirm the following for us:\n Whether you are using a 5V/1A adapter Whether you are using a standard Type-C charging cable If possible, please send a short video showing the dim flashing light and charging issue \nLet's try these simple steps first:\nPlease note that the pump is designed not to turn on while connected to the charger.\nTry turning on the pump without the charger to check the battery level.\n \nFeel free to reply with the above information, and we will help resolve this for you as soon as possible.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57827346405913",
"type": "Comment",
"created_at": "2026-05-12T01:40:24Z",
"author_id": "56788448853401",
"author_name": "JessicaRoulston",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "I bought my wearable pumps back in late January this year and started using them February, I have been keeping up with the cleaning and charging them aswell. I used them around 5:30pm on Monday the 11th and plugged them into the chargers they came with before leaving for dinner when I came back I was due to pump shortly after and noticed that the one pump moder was not functioning (it wouldn’t turn on and would not charge) the low battery light that usually is fairly bright was very dim and flashing fast I couldn’t see the light from the logo untill I held it in complete darkness. I have been loving these pumps and I’m not quite done with my current pumping journey yet. I have tryed the trouble shooting of holding the button down for 5 seconds as well as trying different charging cords including the one that was charging the other pump. \n\nJessica 😊"
}
]
}
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"body": "Hello,\n\nI hope you are doing well.\n\nTo proceed, we need a copy of the receipt so we can verify your order details and check the warranty status. If the receipt is unavailable, please see if you can locate a payment confirmation, transfer record, or bank statement. Alternatively, you might find a record in your Walmart app. Walmart also offers receipt reprinting services at their stores, which you could try.\n\nWe apologize for any inconvenience and appreciate your understanding. Thank you very much!\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>I hope you are doing well.<br> <br>To proceed, we need a copy of the receipt so we can verify your order details and check the warranty status. If the receipt is unavailable, please see if you can locate a payment confirmation, transfer record, or bank statement. Alternatively, you might find a record in your Walmart app. Walmart also offers receipt reprinting services at their stores, which you could try.<br> <br>We apologize for any inconvenience and appreciate your understanding. Thank you very much!<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nI hope you are doing well.\n \nTo proceed, we need a copy of the receipt so we can verify your order details and check the warranty status. If the receipt is unavailable, please see if you can locate a payment confirmation, transfer record, or bank statement. Alternatively, you might find a record in your Walmart app. Walmart also offers receipt reprinting services at their stores, which you could try.\n \nWe apologize for any inconvenience and appreciate your understanding. Thank you very much!\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hello,\n\nI hope you are doing well.\n\nTo proceed, we need a copy of the receipt so we can verify your order details and check the warranty status. If the receipt is unavailable, please see if you can locate a payment confirmation, transfer record, or bank statement. Alternatively, you might find a record in your Walmart app. Walmart also offers receipt reprinting services at their stores, which you could try.\n\nHello,\n\nThank you for reaching us, regarding the issues with your M6 breast pumps.\n\nWe’re sorry to hear that one pump has stopped working completely and that the second pump is experiencing weak suction. We understand how frustrating this must be, especially after troubleshooting the suction levels and confirming there is no visible damage or accessory issue.\n\n\n* * *\nTo proceed with a replacement, please provide your shipping details below:\n\n**Name:**\n**Street Address:**\n**City:**\n**State:**\n**Country:**\n**Zipcode:**\n**Contact Number:**\n\nWe know how important it is to have equipment you can rely on. Thank you for your patience and cooperation as we work to resolve this for you.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>I hope you are doing well.<br> <br>To proceed, we need a copy of the receipt so we can verify your order details and check the warranty status. If the receipt is unavailable, please see if you can locate a payment confirmation, transfer record, or bank statement. Alternatively, you might find a record in your Walmart app. Walmart also offers receipt reprinting services at their stores, which you could try.<br> <br>Hello,<br> <br>Thank you for reaching us, regarding the issues with your M6 breast pumps.<br> <br>We’re sorry to hear that one pump has stopped working completely and that the second pump is experiencing weak suction. We understand how frustrating this must be, especially after troubleshooting the suction levels and confirming there is no visible damage or accessory issue.<br> <br><hr>To proceed with a replacement, please provide your shipping details below:<br> <br><strong>Name:</strong><br><strong>Street Address:</strong><br><strong>City:</strong><br><strong>State:</strong><br><strong>Country:</strong><br><strong>Zipcode:</strong><br><strong>Contact Number:</strong><br> <br>We know how important it is to have equipment you can rely on. Thank you for your patience and cooperation as we work to resolve this for you.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nI hope you are doing well.\n \nTo proceed, we need a copy of the receipt so we can verify your order details and check the warranty status. If the receipt is unavailable, please see if you can locate a payment confirmation, transfer record, or bank statement. Alternatively, you might find a record in your Walmart app. Walmart also offers receipt reprinting services at their stores, which you could try.\n \nHello,\n \nThank you for reaching us, regarding the issues with your M6 breast pumps.\n \nWe’re sorry to hear that one pump has stopped working completely and that the second pump is experiencing weak suction. We understand how frustrating this must be, especially after troubleshooting the suction levels and confirming there is no visible damage or accessory issue.\n \n To proceed with a replacement, please provide your shipping details below:\n \nName:\nStreet Address:\nCity:\nState:\nCountry:\nZipcode:\nContact Number:\n \nWe know how important it is to have equipment you can rely on. Thank you for your patience and cooperation as we work to resolve this for you.\n \nBest regards,\nMomcozy Customer Support Team",
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"type": "Comment",
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"body": "Dear Jessica,\n\nWe hope this message finds you well.\n\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n\nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n\nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n\nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Jessica,<br> <br>We hope this message finds you well.<br> <br>We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.<br> <br>To ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.<br> <br>Rest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.<br> <br>Thank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Jessica,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Good morning\nI don’t have the receipt anymore I did for a while but then we moved and I can’t find where I put it.\n\nI bought it in Ontario Canada. I have been using the cords that came with I don’t know wha my they are called but I did try a regular c cord aswell. I should have got a video of it last night when it was doing the flashing but now it dosent have anything. \n\nJessica 😊",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Good morning<div>I don’t have the receipt anymore I did for a while but then we moved and I can’t find where I put it.</div><div>I bought it in Ontario Canada. I have been using the cords that came with I don’t know wha my they are called but I did try a regular c cord aswell. I should have got a video of it last night when it was doing the flashing but now it dosent have anything. <img alt=\"image0.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/5oENTKtSxKx1tOCOhJ7fIrTwi/?name=image0.jpeg\"><br><div dir=\"ltr\">Jessica 😊</div></div></div>",
"plain_body": "Good morning I don’t have the receipt anymore I did for a while but then we moved and I can’t find where I put it. I bought it in Ontario Canada. I have been using the cords that came with I don’t know wha my they are called but I did try a regular c cord aswell. I should have got a video of it last night when it was doing the flashing but now it dosent have anything. \n Jessica 😊",
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"id": 57839484459673,
"type": "Comment",
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"body": "Dear Jessica,\n\nWe’re so sorry to hear one of your wearable pumps won’t turn on or charge properly, and we truly understand how frustrating this is especially when you still rely on it for your pumping journey. Thank you for sharing your detailed usage situation and that you’ve already followed regular cleaning, charging and troubleshooting steps.\n\nCould you please provide the UDI code from the bottom of the product box? You can get it by scanning the QR code next to the production date and SN number. If you no longer have the box, please scan the QR code on the bottom of the pump for the serial number.\n\nWe noticed you purchased it from Walmart. Could you please let us know which country you bought it in? If you still have the purchase receipt, kindly share it with us as well.\n\nPlease kindly confirm the following for us:\n1. Whether you are using a **5V/1A** adapter\n2. Whether you are using a standard **Type-C** charging cable\n3. If possible, please send a short video showing the dim flashing light and charging issue\n\n\nLet's try these simple steps first:\nPlease note that the pump is designed not to turn on while connected to the charger.\nTry turning on the pump without the charger to check the battery level.\n\nFeel free to reply with the above information, and we will help resolve this for you as soon as possible.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Jessica,<br> <br>We’re so sorry to hear one of your wearable pumps won’t turn on or charge properly, and we truly understand how frustrating this is especially when you still rely on it for your pumping journey. Thank you for sharing your detailed usage situation and that you’ve already followed regular cleaning, charging and troubleshooting steps.<br> <br>Could you please provide the UDI code from the bottom of the product box? You can get it by scanning the QR code next to the production date and SN number. If you no longer have the box, please scan the QR code on the bottom of the pump for the serial number.<br> <br>We noticed you purchased it from Walmart. Could you please let us know which country you bought it in? If you still have the purchase receipt, kindly share it with us as well.<br> <br>Please kindly confirm the following for us:<br><ol dir=\"auto\"><li>Whether you are using a <strong>5V/1A</strong> adapter</li><li>Whether you are using a standard <strong>Type-C</strong> charging cable</li><li>If possible, please send a short video showing the dim flashing light and charging issue</li></ol> <br>Let's try these simple steps first:<br>Please note that the pump is designed not to turn on while connected to the charger.<br>Try turning on the pump without the charger to check the battery level.<br> <br>Feel free to reply with the above information, and we will help resolve this for you as soon as possible.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Jessica,\n \nWe’re so sorry to hear one of your wearable pumps won’t turn on or charge properly, and we truly understand how frustrating this is especially when you still rely on it for your pumping journey. Thank you for sharing your detailed usage situation and that you’ve already followed regular cleaning, charging and troubleshooting steps.\n \nCould you please provide the UDI code from the bottom of the product box? You can get it by scanning the QR code next to the production date and SN number. If you no longer have the box, please scan the QR code on the bottom of the pump for the serial number.\n \nWe noticed you purchased it from Walmart. Could you please let us know which country you bought it in? If you still have the purchase receipt, kindly share it with us as well.\n \nPlease kindly confirm the following for us:\n Whether you are using a 5V/1A adapter Whether you are using a standard Type-C charging cable If possible, please send a short video showing the dim flashing light and charging issue \nLet's try these simple steps first:\nPlease note that the pump is designed not to turn on while connected to the charger.\nTry turning on the pump without the charger to check the battery level.\n \nFeel free to reply with the above information, and we will help resolve this for you as soon as possible.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "I bought my wearable pumps back in late January this year and started using them February, I have been keeping up with the cleaning and charging them aswell. I used them around 5:30pm on Monday the 11th and plugged them into the chargers they came with before leaving for dinner when I came back I was due to pump shortly after and noticed that the one pump moder was not functioning (it wouldn’t turn on and would not charge) the low battery light that usually is fairly bright was very dim and flashing fast I couldn’t see the light from the logo untill I held it in complete darkness. I have been loving these pumps and I’m not quite done with my current pumping journey yet. I have tryed the trouble shooting of holding the button down for 5 seconds as well as trying different charging cords including the one that was charging the other pump. \nJessica 😊",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">I bought my wearable pumps back in late January this year and started using them February, I have been keeping up with the cleaning and charging them aswell. I used them around 5:30pm on Monday the 11th and plugged them into the chargers they came with before leaving for dinner when I came back I was due to pump shortly after and noticed that the one pump moder was not functioning (it wouldn’t turn on and would not charge) the low battery light that usually is fairly bright was very dim and flashing fast I couldn’t see the light from the logo untill I held it in complete darkness. I have been loving these pumps and I’m not quite done with my current pumping journey yet. I have tryed the trouble shooting of holding the button down for 5 seconds as well as trying different charging cords including the one that was charging the other pump. \n<br>Jessica 😊</p></div>",
"plain_body": "I bought my wearable pumps back in late January this year and started using them February, I have been keeping up with the cleaning and charging them aswell. I used them around 5:30pm on Monday the 11th and plugged them into the chargers they came with before leaving for dinner when I came back I was due to pump shortly after and noticed that the one pump moder was not functioning (it wouldn’t turn on and would not charge) the low battery light that usually is fairly bright was very dim and flashing fast I couldn’t see the light from the logo untill I held it in complete darkness. I have been loving these pumps and I’m not quite done with my current pumping journey yet. I have tryed the trouble shooting of holding the button down for 5 seconds as well as trying different charging cords including the one that was charging the other pump. \n\nJessica 😊",
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