提取后的分类输入 JSON
{
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"subject": "Re: Momcozy Re: Re: We apologize for bothering you again about your issue",
"description": "This is a follow-up to your previous request #1206371 \"Re: We apologize for bother...\"\n\nDear Team,\n\nMay I know can I get the tracking number?\n\nThank you.\n\nBest Regards,\n\nApple",
"status": "solved",
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"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T00:57:55Z",
"updated_at": "2026-05-12T10:31:17Z"
},
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"agents_notes_label": "提供了一次补发。参考momcozy support record\n\n经销商被移除不再合作，售后由B2B接管。",
"agents_notes": "提供了一次补发。参考momcozy support record\n\n经销商被移除不再合作，售后由B2B接管。",
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"category_zh": "查询订单物流"
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}
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{
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"text": "Dear Customer,\n \nWe truly appreciate your patience. We're excited to let you know that your replacement item is now on its way to you!\n \nYou can track its journey with the following details:\n👉Tracking Number: YT2612000703899035\n👉Tracking Website: 17TRACK.COM\n \nThank you for allowing us to assist you. We hope you have a wonderful experience with your new product.\n \nWarmly,\nCustomer Service Team"
},
{
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"created_at": "2026-05-12T00:57:55Z",
"author_id": "52936065273113",
"author_name": "Apple Jyin",
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"text": "This is a follow-up to your previous request #1206371 \"Re: We apologize for bother...\" Dear Team, \n May I know can I get the tracking number? Thank you. Best Regards, Apple"
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}
ticket_raw_json
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"subject": "Re: Momcozy Re: Re: We apologize for bothering you again about your issue",
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"ticket": {
"id": 1250054,
"subject": "Re: Momcozy Re: Re: We apol...",
"description": "This is a follow-up to your previous request #1206371 \"Re: We apologize for bother...\"\n\nDear Team,\n\nMay I know can I get the tracking number?\n\nThank you.\n\nBest Regards,\n\nApple",
"is_group_public": true,
"status": "solved",
"type": "incident",
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"body": "Dear Customer,\n \nWe truly appreciate your patience. We're excited to let you know that your replacement item is now on its way to you!\n \nYou can track its journey with the following details:\n👉Tracking Number: YT2612000703899035\n👉Tracking Website: 17TRACK.COM\n \nThank you for allowing us to assist you. We hope you have a wonderful experience with your new product.\n \nWarmly,\nCustomer Service Team",
"created_at": "2026-05-12T10:31:17Z",
"author_id": 52097140157593,
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}
}
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conversation_raw_json
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"body": "Dear Customer,\n\nWe truly appreciate your patience. We're excited to let you know that your replacement item is now on its way to you!\n\nYou can track its journey with the following details:\n👉Tracking Number: YT2612000703899035\n👉Tracking Website: 17TRACK.COM\n\nThank you for allowing us to assist you. We hope you have a wonderful experience with your new product.\n\nWarmly,\nCustomer Service Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Customer,<br> <br>We truly appreciate your patience. We're excited to let you know that your replacement item is now on its way to you!<br> <br>You can track its journey with the following details:<br>👉Tracking Number: YT2612000703899035<br>👉Tracking Website: 17TRACK.COM<br> <br>Thank you for allowing us to assist you. We hope you have a wonderful experience with your new product.<br> <br>Warmly,<br>Customer Service Team<br></div>",
"plain_body": "Dear Customer,\n \nWe truly appreciate your patience. We're excited to let you know that your replacement item is now on its way to you!\n \nYou can track its journey with the following details:\n👉Tracking Number: YT2612000703899035\n👉Tracking Website: 17TRACK.COM\n \nThank you for allowing us to assist you. We hope you have a wonderful experience with your new product.\n \nWarmly,\nCustomer Service Team",
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"locale": "en",
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"source": {
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"to": {
"address": "jyinlang97@gmail.com",
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},
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},
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"metadata": {
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"id": 57825701096345,
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"body": "This is a follow-up to your previous request #1206371 \"Re: We apologize for bother...\"\n\nDear Team,\n\n\n\nMay I know can I get the tracking number?\n\nThank you.\n\nBest Regards,\n\nApple",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1206371\" target=\"_blank\" rel=\"ticket\">#1206371</a> \"Re: We apologize for bother...\"</div><div dir=\"auto\">Dear Team,</div><div dir=\"auto\"><br></div><div dir=\"auto\">May I know can I get the tracking number?</div><div dir=\"auto\"><div style=\"font-size: inherit;\"><p dir=\"auto\" style=\"font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; color: rgb(0,0,0); \">Thank you.</p><p dir=\"auto\" style=\"font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; color: rgb(0,0,0); \">Best Regards,</p><p dir=\"auto\" style=\"font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; color: rgb(0,0,0); \">Apple</p></div></div><div><br><div></div></div></div>",
"plain_body": "This is a follow-up to your previous request #1206371 \"Re: We apologize for bother...\" Dear Team, \n May I know can I get the tracking number? Thank you. Best Regards, Apple",
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